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Maggie Gallagher

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Hired or Rejected Before You Even Arrive

Posted by Maggie Gallagher on Tue, Nov 13, 2018 @ 12:19 PM

After spending weeks scanning job listings and showing up as your best-dressed self to job interviews, you’ve finally come across the perfect role. You exceed the requirements, and you have a lot of relevant experience, as well as the soft skills the company is after.

All that’s left is a return phone call saying, “Come on by to discuss your employment with us!”

That call never comes though. Why is that? Could it be because your last name isn’t something like Smith?

The immigrant workforce, visible minorities, women, and historically overlooked groups have demonstrated increased success when a company hires more diverse workers.

career.placeAttracting—and especially retaining—a diverse workforce should be an important focus for employers in all sectors.

Progressive HR and recruiting companies like career.place aim to remove biases one hire at a time.

Formed in 2016, career.place has been diversifying hiring processes and compliance through a SaaS-based solution that put applicants through an anonymous, consistent, and semi-automated hiring funnel. Using the software, employers advance anonymous candidates who meet the company’s needs and remove those who simply don’t qualify. This technology helps applicants demonstrate they are qualified for positions, and the right people can move forward to the final stage in the hiring process.

Career.Place won three Bronze Stevie® Awards including Woman of the Year in Business Services Industries, Startup of the Year in Business Services Industries, and Entrepreneur of the Year in Computer Software in The American Business Awards®.

The Paradox of Hiring: Anonymity Brings Back Humanity

Melissa Dobbins, founder and CEO of career.place, built the company on the simple premise – bias has no place in hiring. Job seekers and employers are noticing her company’s unique approach; which starts by defining the needs of the job, and anonymously evaluating candidates against those needs, thereby focusing on what matters without the distractions of what is not.

Of course, diversity and compliance are in the news a lot, and this has perfectly positioned companies like career.place to solve the diversity-related problems companies are having now or will potentially have.

Career.Place has created a software solution where applicants are evaluated based on the employer’s criteria, including criteria such as requirements, soft skills (measured by integrated assessments), and responses to job-scenario and situational questions. All unrelated information about the applicants are hidden including name, education, titles, and other biasing information typically found on a resume – think “The Voice” but for applicants. The process is efficient, fair, and eliminates the need for time consuming resume and phone screens.

“Ironically by removing applicant identities, including their gender, age, ethnicity, favorite sports team, and other biasing and irrelevant information, we are giving applicants their voices back.” says Dobbins. “Imagine the great talent overlooked because of details like not knowing the right keywords to get through an automatic filter or having a gap in work history. By removing that information, and replacing it with information like qualifications, soft-skill assessments, and responses to job scenario questions, great talent will stand out because they are great.”

Change agents driving for a better tomorrow

Organizations gain valuable perspectives from diverse talent. There are many reports and studies that show diversity is good for business, but fundamentally, it just makes sense – companies will more effectively sell, support, and engage with a market if they reflect the full diversity of that market. Unfortunately, conscious and unconscious biases get in our way, constantly nudging us to hire others like us, rather than those who are best for the role, the company, and the mission. Dobbins details her experiences dealing with this before starting her company.

“When applying for jobs, I have been asked some very odd questions that I suspect my male counterparts have not had to deal with. For example, probing questions about if I would leave work to pick up my child if she were sick– indecently, that line of questioning is illegal. I have been asked if I could fire people because it is emotionally difficult, if I could handle difficult personalities, and if I would be interested in a single contributor role (i.e. a demotion) before being evaluated for the position at hand. What do you think my experiences would be like if those who interviewed me didn’t know I was a woman? What would your experiences be like if in your next job application the company doesn’t know what you are – just what value you bring?”

“These stories are universal. I have never met anyone who hasn’t experienced bias in one form or another,” continues Dobbins. “For me, I became obsessed with becoming part of the solution – a way for people to be evaluated fairly and consistently based on their skills and qualifications, and not assumptions made based on what they look like or what’s on a resume. And so career.place was born.”

A diverse workforce is good for business, good for communities, and good for the employees. There is no silver bullet for creating a diverse, engaged workforce. It is a future that will take many change agents – from entrepreneurs, like Dobbins, who are creating solutions to support unbiased hiring to those who are engaging and cultivating talent across every demographic group. Together we will succeed and the impact will be profound.

For more information about Melissa Dobbins or career.place, go to www.career.place.

https://www.career.place/single-post/2018/03/19/Do-Not-Hinder-Diversity-with-Bias-in-your-Hiring-Process-Have-a-Plan

Tags: women awards, entrepreneur awards, startup awards

A Safer Journey with Safelite AutoGlass

Posted by Maggie Gallagher on Mon, Aug 28, 2017 @ 12:26 PM

When your windshield is suddenly chipped or cracked, it can quickly become a nuisance and a distraction from the road. A crack larger than a dollar can obstruct the road in front of you, endanger others and lower the integrity the overall safety of your vehicle.

That’s where Safelite AutoGlass comes in—they are the largest provider of vehicle glass repair and replacement services in the United States. In 2017 they won the Gold Stevie Award for Customer Service Innovation in the Stevie Awards for Sales & Customer Service for its new one-stop solution to calibrate ADAS cameras after a windshield replacement.

Over Six Million Lifetime Guarantees

With more than 7,800 mobile glass shops and stores in all 50 states, Safelite AutoGlass is the nation’s largest provider of vehicle glass repair and replacement services. Safelite spokesperson Katie Salvator recalls their previous year’s success in regards to speedy service.

safelite.jpg“Last year, six million customers chose Safelite AutoGlass for its 24/7 national contact centers, advanced online scheduling, superior repair and replacement systems and the industry’s only nationwide lifetime guarantee.”

Safelite AutoGlass is a member of the Safelite Group family of brands, which together make a difference in the lives of 10 million customers annually.

Unbreakable Reputation

As the country’s largest service provider, their new one-stop solution to calibrate ADAS cameras after a windshield replacement made a huge impact in road safety across the nation.

“Winning a Stevie Award offers third-party credibility and recognition of our efforts to create a better customer experience.”

Katie also acknowledges Ed Sprigler, Safelite AutoGlass VP for Strategic Initiatives,, who has largely contributed to Safelite’s success.

“Ed is a problem solver, and no challenge is too big or too complex for him to eagerly roll up his sleeves and tackle it. It’s that kind of can-do attitude that helps make Ed an exceptional customer service award winner for leading the ADAS solution.

People Powered and Customer Driven

Safelite's core success can be attributed to their People Powered and Customer Driven strategy. “Being people powered means that we power our performance by thinking ‘people first’ and by having talented, happy and engaged people who deliver extraordinary results, Katie explains.”

Katie lists their four cornerstones to People Powered:

  • Leadership
  • Focus
  • Talent
  • Caring

Their Customer Driven success focuses on achieving extraordinary results by looking at their business through the eyes of their customer, making it easy for them to ensure their experience is memorable. Katie relays the four elements to being Customer Driven:

  • Listen
  • Focus
  • Create
  • Delight

With nearly 14,000 people employed across the United States, these two core mindsets have helped them continue to create memorable experiences for customers every day by demonstrating their Safelite Spirit.

Greater Than the Task at Hand

Having a greater purpose matters to people. At Safelite, their purpose is to make a difference and bring unexpected happiness to people’s everyday lives. Katie believes their purpose isn’t about what they do; it’s about the way they do it.

“It is something that motivates us to strive to achieve something greater than the task at hand ... and it influences the way we do it. When it comes to our customers, there’s a quote: ‘I may not remember what you said or even what you did, but I’ll always remember the way you made me feel.’"

Tags: best customer service, customer service awards, sales awards, best sales practices

Fourth Annual Asia-Pacific Stevie® Awards Issues Call for Entries

Posted by Maggie Gallagher on Tue, Nov 01, 2016 @ 10:29 AM

The Stevie® Awards has issued a call for entries for the 2017 (fourth annual) Asia-Pacific Stevie Awards, the only business awards program to recognize innovation in business throughout the entire Asia-Pacific region. 

The early-bird entry deadline is November 30.  The final entry deadline is February 8, 2017, but late entries will be accepted through April 5 with the payment of a late fee. Complete entry details are available at http://Asia.StevieAwards.com.

REVIEW THE ENTRY KIT HERE.

Asia-Pacific Stevies 2016.jpgThe Asia-Pacific Stevie Awards are open to all organizations in the 22 nations of the Asia-Pacific region. The awards focus on recognizing innovation in all its forms, wherever it is achieved in the workplace. Entries will be accepted in seven languages – Chinese, English, Indonesian, Japanese, Korean, Malay and Thai - in the following awards category groups:

Asia-Pacific Stevie Award winners will be announced on April 19. Winners will be celebrated and presented their awards during a gala banquet on June 2 in Tokyo, Japan.

Scores of professionals from throughout the region will participate in the judging process to determine the Stevie winners.

Some of the Asia-Pacific region’s most innovative organizations have won Asia-Pacific Stevie Awards in the past three years including Cisco Systems, Crocs Singapore, DHL Express, Ford China, Freelancer.com, Globe Telecom, Harvey Norman, MetLife Asia Ltd., Samsung, Singapore Airlines, Sony, Telkom Indonesia, Volkswagen Group China, and more.

Judging committees for the Asia-Pacific Stevie Awards are now being formed. Those interested in participating in the judging process may also apply at http://Asia.StevieAwards.com.

Tags: business awards, innovation awards, company awards, Asia-Pacific Stevie Awards