The Stevie Awards Blog

Top 10 Award Winners Announced for Sales & Customer Service Stevies

Posted by Michael Gallagher on Tue, Feb 26, 2013 @ 11:01 AM

A new addition to the Stevie® Awards for Sales & Customer Service's repertory of awards in 2013 are the 10 Top Awards, ten best-of-competition prizes that are awarded to the organizations that submit the best body of work to the competition, in their own name or in the names of one or more clients.  

Stevies 2013These awards cannot be applied for directly.  Winners are determined by a points system based on the total number of awards won in the Stevie Awards for Sales & Customer Service, with a Gold Stevie win counting for 3 points, a Silver Stevie for 2 points, and a Bronze Stevie counting for 1.5. 

The top ten overall point winners are awarded the exclusive right to use a unique 2013 Top 10 logo designed especially for them.

Stevie Award winners in the 2013 Stevie Awards for Sales & Customer Service were announced on February 25, and the Top 10 Award winners for 2013 are:

10. DHL (13)

9. L-Com, Inc. (13.5)

8. VIZIO (14)

7. Sundance Vacations (14)

6. Delta Air Lines (15)

5. Richardson (17.5)

4. OppenheimerFunds (19.5)

3. Marriott (23)

2. EE (24.5)

1. John Hancock (34.5)

Tags: best customer service, customer service awards, stevie awards, sales awards, customer service excellence, top 10

Stevie® Awards for Sales & Customer Service Winners Announced

Posted by Michael Gallagher on Tue, Feb 26, 2013 @ 09:43 AM

Delta Air Lines, Marriott, OppenheimerFunds, VIZIO Are Among Gold Stevie Winners 

LAS VEGAS, NV – February 26, 2013 – Winners in the Seventh Annual Stevie Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are vital to business success, were unveiled last night at a gala ceremony in Las Vegas, Nevada.

Delta Air Lines and CubeSmart won three Gold Stevie Awards each, more than any other organization in the competition. Winners of two Gold Stevie Awards are AllClear ID, Capital One Bank, the United Kingdom’s EE, John Hancock Signature Services, Kohl’s Department Stores, Marsh U.S. Consumer, OppenheimerFunds, PetRays, Richardson, VIZIO, and VMware. 

SASCS13 ProgramA complete list of all Gold, Silver and Bronze Stevie Awards by category is available at www.StevieAwards.com/Sales

Winners in the fourth annual People’s Choice Stevie® Awards for Favorite Customer Service, as determined by more than 211,000 public votes, were also awarded at the event to organizations including Constant Contact, Portugal Telecom, India’s TATA Motors Ltd., and Germany’s Zalando.

The presentations were recorded and will be broadcast by the Business TalkRadio Network (http://www.businesstalkradio.net) at 8:00 pm ET on Wednesday, February 27.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business award shows including the prestigious International Business Awards.   More than 360 professionals from around the world attended the event. 

More than 1,100 entries from organizations worldwide were submitted to this year’s competition, an increase of 10% over 2012. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges.  Entries were considered in 30 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 41 categories for sales and business development professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year of the Year; and categories to recognize new products and services and solution providers. 

More than 140 members of eight specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging.

About The Stevie Awards
The Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about the Stevie Awards at www.StevieAwards.com,  and follow the Stevie Awards on Twitter @TheStevieAwards.   

Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, PrintingforLess.com, and ValueSelling Associates.

 

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Tags: best customer service, customer service awards, stevie awards, sales awards, customer service excellence

Who's Coming to Monday's Stevie Awards Banquet?

Posted by Michael Gallagher on Tue, Feb 19, 2013 @ 09:33 AM

Next Monday evening we'll announce the results of the 7th annual Stevie Awards for Sales & Customer Service in the Versailles Ballroom of the Paris Las Vegas Hotel & Casino.  If you're not familiar with them, the Stevie Awards for Sales & Customer Service are the world's top contact center awards, customer service awards, business development awards, and sales awards program.

More than 300 executives from around the world will gather to learn the Gold, Silver and Bronze placements in this year's competition.

Here are the organizations that have already booked their place for the banquet.  Interested in joining them?  Get your tickets now.

(mt) Media Temple Culver City CA
60K Ltd. Sofia Bulgaria
Acronis Moscow Russia
AllClear ID  Austin  TX
Allscripts Chicago IL
Ally Bank Midvale UT
ANCILE Solutions Elkridge MD
Arkadin Global Conferencing Paris France
Assurant Solutions Atlanta GA
Avea Iletisim Hizmetleri A.S. Istanbul Turkey
Best Western International Phoenix AZ
Billhighway Troy MI
Black Box Network Services Lawrence PA
Blinds.com Houston TX
Campaign Group Pty Ltd Sunshine Coast QLD Australia
Capital One Bank McLean VA
Carahsoft Technology Corp.  Reston  VA
CareerBuilder Chicago IL
Cisco Systems Inc San Jose CA
Comcast  Philadelphia  PA
Competence Call Center AG Headquarters Vienna Austria
Constant Contact Waltham MA
ConsumerInfo.com Inc. Costa Mesa CA
Cortera  Inc.  Boca Raton  FL
Crucial.com Meridian ID
CubeSmart  Wayne  PA
CustomInk McLean VA
Cvent  McLean  VA
Datapipe Jersey City NJ
Delta Air Lines  Inc. Atlanta  GA
DHL Express Mexico City Mexico
DHL Global Forwarding Miami FL
Edmentum Dallas TX
EE  Hatfield  Hertfordshire  United Kingdom
EMKAY Itasca IL
EnergyCAP Inc. State College PA
Enterasys Networks Salem NH
FedEx TechConnect Memphis TN
ForeSee Ann Arbor MI
FreshBooks Toronto ON Canada
GetResponse Wilmington DE
GoDaddy.com  Scottsdale  AZ
GOT INFLUENCE?  Barrington  IL
Heartland Payment Systems Princeton NJ
HomeAway Austin TX
HomeServe USA  Stamford CT
Informatica Corporation Redwood City CA
Interactions Corporation Franklin MA
John Hancock  Boston MA
kCura Chicago IL
Kohl's Department Stores - Credit Division Menomonee Falls WI
Lattice Engines San Mateo CA
L-com Inc. North Andover MA
LexisNexis New York NY
MaintenanceNet Carlsbad CA
MarketBridge Bethesda MD
Marriott Intl Inc. Bethesda MD
Marriott Vacation Club International Orlando FL
Marsh U.S. Consumer Urbandale IA
MasterCard WorldWide O'Fallon MO
Monitronics International Dallas TX
Navantis Inc.  Toronto  ON  Canada
Navicure Duluth GA
Network Alliance Reston Virginia
NEW Customer Service Companies  Sterling  VA
nFocus Solutions  Austin  TX
Norton by Symantec Mountain View CA
Nuance Communications Burlington MA
Office Depot Inc. Boca Raton FL
OppenheimerFunds Inc. Englewood CO
Outsell  LLC  Minneapolis  MN
Paycor Cincinnati OH
Philadelphia Insurance Companies  Bala Cynwyd  PA
Phonak LLC Warrenville IL
Photodex Austin TX
PrintingForLess.com Livingston MT
Property Insight Santa Ana CA
Replicon San Mateo CA
Revima  Caudebec en Caux France
Richardson Philadelphia PA
Road America Motor Club  Miami FL
Safelite AutoGlass Columbus OH
Sales Partnerships Inc. Westminster CO
Salt Lake County Government  Salt Lake City  UT
Salt Lake County Salt Lake City UT
ShopKeep POS New York NY
SquareTrade  San Francisco  CA
StubHub  San Francisco  CA
Stylesight New York NY
Sundance Vacations  Wilkes-Barre  PA
SurePayroll Inc. Glenview IL
TeamSupport Dallas TX
Telogis Aliso Viejo CA
Texas.gov Austin Texas
The Brooks Group  Greensboro  NC
The Remi Group Charlotte NC
Time Warner Cable New York NY
Treeline Inc. Wakefield MA
Turk Telekom Istanbul Turkey
U.S. Green Building Council  Washington DC
USANA Health Sciences Salt Lake City UT
ValueSelling Associates Rancho Santa Fe CA
Veracity Payment Solutions Atlanta GA
Vestmark Wakefield MA
Vivint  Provo  UT
Visualize, Inc.  Birmingham MI
VIZIO Inc. Irvine CA
VMWare  Palo Alto CA
Wheels Inc. Des Plaines IL
Wolper Information Services  Easton  PA
Zalando Berlin Germany
Ziehm Imaging Inc. Orlando FL
Zions First National Bank Salt Lake City UT
ZocDoc  New York  NY


Tags: best customer service, customer service awards, stevie awards, sales awards, customer service excellence

Download the 2013 Stevie® Awards for Sales & Customer Service Program

Posted by Liz Dean on Mon, Feb 18, 2013 @ 12:53 PM

The Stevie® Awards are pleased to announce that the PDF of the official program of the 2013 (7th annual) Stevie® Awards for Sales & Customer Service is now available, at http://www.stevieawards.com/uploads/file/SASCS13Program.pdf

2013 Stevie® Awards for Sales & Customer Service ProgramRecognized as the world's top business awards for contact center, customer service, business development, and sales professionals, the Stevie Awards for Sales & Customer Service awards gala will be celebrated on Monday, February 25 at the Paris Hotel in Las Vegas, Nevada. Tickets for the event are now on sale.

The program will be distributed to the 350+ attendees of the February 25 awards banquet in Las Vegas, and to another 10,000 people around the world over the next year as a download from the awards' web site.

Can't make the awards gala? Download the full program here and listen to a broadcast recording of the February 25 awards presentations at 8:00 pm ET on Wednesday, February 27 on the Business TalkRadio Network. You can listen to a live stream of the broadcast on their web site, from anywhere in the world.


Tags: sales excellence, best customer service, customer service awards, business awards, Stevie Awards for Sales & Customer Service, sales awards, awards program

6 Weeks to 2013 American Business Awards Entry Deadline

Posted by Liz Dean on Thu, Feb 14, 2013 @ 12:03 PM

The entry deadline for The 2013 American Business Awards, the premier business awards competition in the U.S.A., is quickly approaching on March 27. (If you haven't yet done so, you can request your entry kit here and it will be emailed to you right away.)

All individuals and organizations in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. The ABAs feature categories to recognize achievement in every facet of worklife, including:

See the full list of business award categories.

2013 ABA nominations should cite achievements during the eligibility period: January 2012 through April 24, 2013, the last day that late entries will be accepted. There is no eligibility timeframe for web site entries - it does not matter when the web sites were first published.

If you can't make the March 27 entry deadline, April 24 is the last day that late entries will be accepted with payment of a late fee. Finalists will be announced on May 8, 2013. All entry details are available online, at www.StevieAwards.com/ABA

Don't hesitate to contact us with your questions about how to participate in The 2013 American Business Awards.

Tags: customer service awards, hr awards, business awards, app awards, website awards, marketing awards, PR awards, American business awards, it awards

Winners of the 2013 People's Choice Stevie® Awards for Favorite Customer Service

Posted by Liz Dean on Wed, Feb 13, 2013 @ 07:53 AM

Awards to Be Presented at Gala Ceremony on February 25  in Las Vegas

More than 211,000 votes were cast in the 2013 People's Choice Stevie® Awards for Favorite Customer Service, part of the 7th annual Stevie Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals.

The worldwide public vote was conducted between January 24 and February 10, 2013, with the highest number of votes deciding the winners in 11 industry categories.  The winning organizations are:

          - People's Choice Stevie® Awards for Favorite Customer Service LogoAirlines, Distribution & Transportation: TATA Motors

          - Computer Hardware: Black Box

          - Computer Services: Constant Contact

          - Computer Software: Cvent, Inc.

          - Financial Services: Paycor

          - Healthcare, Pharmaceuticals & Related Industries: PetRays

          - Leisure & Tourism: Marriott Vacations Worldwide Owner Services

          - Public Services & Education: Salt Lake County

          - Retail: Zalando

          - Telecommunications: Portugal Telecom

          - All Other Industries: Vivint, Inc.

The crystal people's choice awards will be presented to winners at the Stevie Awards for Sales & Customer Service seventh-annual awards banquet on Monday, February 25 at the Paris Hotel in Las Vegas, Nevada. Tickets for the event are now on sale.  More than 300 executives from around the world are expected to attend.

All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service were eligible to be included in voting for the people’s choice awards.

Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, PrintingForLess.com, and ValueSelling Associates.

Tags: sales excellence, customer service awards, business awards, sales awards, contact center awards, customer service excellence, people's choice awards, customer service department of the year, People's Choice Stevie Awards for Favorite Cus

Voting Extended Through February 10 for the People's Choice Stevie® Awards for Favorite Customer Service

Posted by Liz Dean on Fri, Feb 08, 2013 @ 12:07 PM

Voting for the 4th edition of the People's Choice Stevie® Awards for Favorite Customer Service, has been extended through 11:59 pm ET on Sunday, February 10.

Vote for your favorite provider of customer service here.

People's Choice Stevie Awards for Favorite Customer Service LogoAll companies named as Finalists in the Customer Service Department of the Year categories in the 2013 Stevie Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals, are automatically included in the People's Choice Stevie Awards for Favorite Customer Service, a worldwide vote in which the general public will get to choose their favorite customer service in the following categories:

  • Airlines, Distribution & Transportation,
  • Computer Hardware,
  • Computer Services,
  • Computer Software,
  • Financial Services,
  • Healthcare, Pharmaceuticals, and Related Industries,
  • Leisure & Tourism,
  • Public Services & Education,
  • Retail,
  • Telecommunications, and
  • All Other Industries

Organizations will have the opportunity to win two awards: a Gold, Silver, or Bronze Stevie Award, as determined by professionals on the sales awards, customer service awards, and contact center awards peer-review judging committees, and a crystal People's Choice Stevie Award, as determined by the public vote.

Winners of the crystal People's Choice Stevie Awards will be celebrated at an awards gala at the Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Leave us a comment and tell us about your favorite provider of customer service!

Tags: sales excellence, customer service awards, business awards, sales awards, contact center awards, customer service excellence, people's choice awards, customer service department of the year, People's Choice Stevie Awards for Favorite Cus

4 Days Left to Vote for Your Favorite Customer Service of the Year

Posted by Liz Dean on Tue, Feb 05, 2013 @ 11:31 AM

Voting for the 4th edition of the People's Choice Stevie® Awards for Favorite Customer Service, as part of the 2013 Stevie Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals, ends in less than one week on February 8 at 11:59PM.

If you haven't yet voted, you can vote now, at http://peopleschoice.stevieawards.com/default.cfm?sitetype=PS.

The People's Choice Stevie Awards for Favorite Customer Service is a worldwide vote in which the general public will get to choose their favorite customer service in over ten categories including:

  • People's Choice Stevie Awards for Favorite Customer ServiceAirlines, Distribution & Transportation
  • Computer Services
  • Financial Services
  • Leisure & Tourism
  • Public Services & Education
  • Retail
  • Telecommunications

All companies named as Finalists in the Customer Service Department of the Year categories are automatically included in voting for the People's Choice Stevie Awards for Favorite Customer Service. Organizations will have the opportunity to win two awards: a Gold, Silver, or Bronze Stevie Award, as determined by professionals on the sales awards, customer service awards, and contact center awards peer-review judging committees, and a crystal People's Choice Stevie Award, as determined by the public vote.

Winners in the 2012 People's Choice Stevie Awards for Favorite Customer Service are were celebrated in Las Vegas on Monday, February 27th at the Caesars Palace Hotel in Las Vegas. Last year's winners include Amazon.com, Apple, eCornell, Rosetta Stone, TATA Motors, and Vodafone Turkey, among others. 2012 results are summarized, at http://blog.stevieawards.com/customer-service-awards/bid/72154/Winners-Announced-in-People-s-Choice-Stevie-Awards-for-Favorite-Customer-Service.

Winners of the 2013 crystal People's Choice Stevie Awards will be announced at an awards banquet at the Paris Hotel, Las Vegas, Nevada, USA, on February 25.

Tags: sales excellence, customer service awards, business awards, sales awards, contact center awards, customer service excellence, people's choice awards, customer service department of the year, People's Choice Stevie Awards for Favorite Cus

How Stevie® Awards Winner Led Company to $150 million in Revenue

Posted by Liz Dean on Fri, Feb 01, 2013 @ 02:09 PM

David Seligman, chairman and CEO of Best Doctors, Inc., in Boston, Massachusetts, USA, won the Gold Stevie® Award for Executive of the Year in Health Products & Services at The 2012 International Business Awards, presented in Seoul, South Korea, last October. (The entry kit for The 2013 (10th Annual) International Business Awards, the world's premier business awards competition, is now available. Request your entry kit today.) Here we look at how Seligman’s business philosophy and vision have shaped his company’s success.

David Seligman, CEO, Best Doctors, Inc.Founded in 1989 by Harvard Medical School physicians and serving over 30 million members worldwide, Best Doctors works to help people get the right diagnosis and treatment. In a world in which published studies indicate from 15-28% of patients are misdiagnosed—translating into needless suffering and billions of wasted health care dollars annually—a growing number of companies and insurers are choosing Best Doctors’ diagnostic accuracy services and offerings.

Saving Lives Around The World
Under the leadership of David Seligman, its chairman and CEO, Best Doctors has made noteworthy progress recently in the areas of revenue growth, market expansion, and customer acquisition—progress made all the more impressive having been achieved during a shaky global economy. But if you were to ask David Seligman what he thought was the Company’s most notable achievement, he’d point to the lives that have been impacted by Best Doctors’ unique services.

Best Doctors has become a recognized global leader in combating misdiagnosis and the many quality problems of health care systems throughout the world. Through the efforts of Seligman and his team to deliver the right diagnoses and treatment for its members, the company reported in late 2011 it had corrected or refined diagnoses in 29 percent of cases in the US, and corrected or improved treatment in nearly 60 percent of cases, resulting in considerably improved patient outcomes and cost savings. 

Company Achievements
When the management awards winner joined Best Doctors, the company had just a handful of dedicated employees and operated out of a small office in Boston. Almost 17 years later, through his leadership, Best Doctors has:

  • Crossed the $150 million revenue threshold in 2012, from $94 million in 2010
  • Grown its workforce to over 500 employees globally
  • Increased its member count to more than 30 million people in every major region of the world

Seligman’s work has played a key role in efforts to deliver a measurable patient-outcome difference in thousands of lives each year, and in providing a common-sense model for how health care at its best could work around the world.

Groundbreaking Products
Seligman has overseen the delivery of several groundbreaking health products to the global health care market.  Among them is InterConsultation™, which enables a case to be examined by a leading expert in that condition, allowing members and their treating physicians to be absolutely sure they have the right diagnosis and get the right treatment.

InterConsultation is an offering that has literally saved lives by giving members the correct diagnosis the first time around, or by correcting a previously incorrect diagnosis or treatment plan.

In 2012, Best Doctors, Inc. developed some unique web tools that it anticipates will help usher in a new age of expert physician collaboration. Their site will serve as a hub for a variety of resources, including a Physician-Only portal where experts will collaborate on patient cases, and Clinical Curbside, a physician-facing blog addressing diagnostic accuracy.

“These new tools will enable physicians to be even better diagnosticians,” said Seligman. “BestDoctors.com is providing patients, doctors, and employers the peace of mind that comes with knowing the best medical minds in the right specialty areas are working together on their health cases.  Health plans are also served and can now access diagnostic support and independent second opinions for their network providers, thereby contributing to improved health outcomes and reduced costs. Whether you are a patient, employer or health plan, everybody wants the right health solutions.”

The Importance of the Right Diagnosis
Seligman has led the launch of a number of global insurance products, giving members the peace of mind that they will have the best possible care in the world should they need it.

Says Seligman: “The human toll of misdiagnosis is tremendous. It deprives patients of needed care and exposes them to the side effects of inappropriate treatment. It generates untold expenses from incorrect treatment, and can often mean deadly consequences when a condition goes undiagnosed and progresses in severity.”

Seligman continues to lead efforts to make better health care a reality for everyone, no matter where they live.  On receiving the Stevie Award, Seligman commented: “Our team worldwide was deeply honored by this recognition from the International Business Awards. We think these awards speak to our innovative work to change and improve the health care paradigm by offering a truly patient-centric experience. Our mission is focused on taking the ‘guesswork’ out of health care by getting people the right information and correct answers, and we know that focus is what is resonating so strongly with our members around the world.” 

Seligman and his team at Best Doctors believe that the right diagnosis provided the first time around—together with quality, more customized patient care—should be the rule and not the exception. 

About David Seligman:
David Seligman serves as chairman and CEO of Boston-based Best Doctors, Inc., and has led the company’s growth strategy since 1997. Seligman has 23 years of broad management and strategic experience in the healthcare sector including market development, mergers and acquisitions, and performance turnarounds. Prior to joining Best Doctors in 1997, he was a Director of Operations and Corporate Development at Fresenius Medical Care.

Seligman graduated valedictorian from Thunderbird School of Global Management with a Masters degree, and from UCLA with a bachelor’s degree in Economics.

About Best Doctors:
Best Doctors works with the best five percent of doctors, ranked by impartial peer review, to help people get the right diagnosis and right treatment. Gallup® has audited and certified Best Doctors, Inc.’s database of physicians, and its companion Best Doctors in America® List, as using the highest industry standards survey methodology and processes. The global health solutions company, which has grown to over 30 million members worldwide, uses state-of-the-art technology capabilities to deliver improved health outcomes while reducing costs. Best Doctors seamlessly integrates its trusted health services with large self-insured employers, insurers, and other groups in every major region of the world. The company also designs and implements international insurance programs that help people be sure they get the right health solutions. For further information, visit www.bestdoctors.com.

Tags: business awards, International business awards, stevie awards, management awards, executive of the year, David Seligman, Best Doctors

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