The Stevie Awards Blog

Chargebacks911: Reducing Costs, Enriching Understanding, and Recovering Revenue

Posted by Maggie Gallagher on Mon, Mar 27, 2017 @ 04:52 PM

Chargebacks911 won Gold and Silver Stevie Awards in The 2016 American Business Awards for Best Business-to-Business Product and New Product of the Year - Software Commerce Solution. 

The 2017 American Business Awards are accepting entries through April 7. Review the entry kit here. Learn more about New Product Awards.

We interviewed Stephanie Underwood, Brand and Marketing Communications at Chargebacks911 to learn more about the organization and what winning Stevie Awards has meant to their successes.

chargebacks banner.jpgIn a sentence or two, what does your organization do?

Chargebacks911 is dedicated to eliminating chargeback fraud (friendly fraud, family fraud, unauthorized claims and mis-coded disputes) for merchants, issuers, and acquirers. Last year, we safeguarded over 2.4 billion online transactions in 87 countries, working hand-in-hand with thousands of e-stores all over the world.  In a nutshell, we take the guess work out of chargebacks, which means reducing costs, enriching understanding, and recovering revenue. 

What is the vision behind your organization?

Our vision is simple: begin and end with a win-win scenario. When it comes to chargeback fraud, everyone is victimized: merchants pay fees and lose money to fake claims, banks devote expensive resources, and consumers end up paying higher prices and forfeiting friendly policies. 

We are passionate about identifying the true source of the problem and not just treating the symptoms.  Everything we do is backed by an ROI guarantee that is only possible due to our first-hand expertise and technology. Our vision has been built upon a mission to bring our understanding and workable results to enough merchants and banks that as an industry, we can overcome the growing chargeback problem. 

Ironically, this type of vision does not leave us without a business. Helping merchants achieve sustainability and growth is our primary goal, and understanding the best methods to use for managing chargebacks is a key component. There will always be disputes or issues to resolve between buyers and sellers. What is most relevant is the innovation undertaken to meet these growing requirements–a vision that keeps pace with evolving technology and consumer behavior...this is where we fit!

Is there a story or reasoning behind the nomination?

Our two company founders–Monica Eaton-Cardone and Gary Cardone–were jointly selling products online in 2010, when they were victims of chargeback fraud.

Chargeback fraud is an unjustified refund that’s forced upon merchants, occurring when a cardholder reports an unwarranted charge to their bank. The burden of proof is then on the merchant to defend the legitimacy of the sale, which is an extremely difficult threshold for online purchases, card-not-present transactions and shipped merchandise. Merchants lose $40 billion annually to chargebacks and the payments industry suffers even higher losses as a result.

Monica and Gary searched for a company to protect them from chargeback fraud, but to their astonishment, no such company existed. So, they studied chargebacks and became expert themselves, launching Chargebacks911 in 2011.

Roughly five years later, Chargebacks911 has 300+ global employees, thousands of clients, and corporate offices throughout North America, Europe, and Asia.

How did your organization first become acquainted with the Stevies?

The Stevie Awards are internationally recognized as “The World’s Premier Business Awards,” because it’s not about politics, pay-for-play, or personal connections; it’s truly a merit-based honor that celebrates excellence in the field of business. We’ve admired the Stevie Awards for many, many years, and we’re deeply humbled to be included among such a distinguished list of trailblazing entrepreneurs, innovators and international trendsetters.

What was it like for your organization to win this award?

It validated what we believed all along: excellence deserves to be recognized, and if you “build a better mousetrap,” you’ll achieve success. It’s an honor that we share with our dedicated, passionate team-members, and they’re just as proud of this award as our cofounders are!

How has the win affected your business?

The eCommerce industry is extremely technical and very nuanced; even savvy, veteran online merchants often have difficulty understanding the latest developments in chargeback fraud, banking regulations and dispute resolution.  Capturing gold and silver Stevie Awards differentiates us from the competition, and offers an invaluable third-party testimonial to our clients. 

In short, it communicates something very special: We’re the best at what we do. 

What results have been gained since this award was won? Have any documents such as case studies been created that you can share with us?  

We just opened a new location in the UK so we can expand our service levels to better support our growing European customers. This addition comes on the heels of our increased focus on the travel industry. A case study, outlining how our services have impacted the travel industry, can be found here.

Please look out for exciting news–case studies and trends are due to be released Q2 2017.  With the changes from Visa and other payment providers taking hold this year, it is due to be an exciting one for industry news. We plan to release insider tips and regulatory updates shortly.

What changes in the industry does your team find interesting and why?

Perhaps “interesting” isn’t the right word, but it’s certainly noteworthy – cyber-fraud is growing by leaps and bounds:

  • The chargeback issuance rate is growing by 20 percent each year
  • There’s been a 300+ percent increase in fraud attacks on digital goods
  • 94 percent of websites experienced a “bot” (nonhuman) cyber-attack last year
  • 6 percent of an online merchants’ total annual revenue is now spent exclusively on fraud-prevention
  • Chargeback fraud has grown by 41 percent and continues to climb each quarter

It’s an extraordinarily dangerous time for online merchants. It’s becoming as inevitable as death and taxes.

That’s why you NEED to be prepared.  And that’s why Chargebacks911 is here to help.

Is there an inspirational story related to your organization that might appeal to our blog readers?

Because of our rapid growth, Chargebacks911 has hired hundreds of new employees, largely from our hometown in Tampa Bay, Florida.  Sadly, we soon realized that many young people lack the confidence that is a prerequisite for success in such a fast-paced, hi-tech environment. This led our cofounder and Chief Operating Officer Monica Eaton-Cardone to launch a non-profit program called “Get Paid for Grades.” It offers a financial incentive to struggling high schoolers, focusing on improving literacy and mastering the life-skills that so important in today’s economy—thereby, improving self-confidence. 

Chargebacks911 is a sponsor of Get Paid for Grades, and the program recently expanded to four additional schools across Florida. We hope to eventually introduce the program nationally – because every child deserves an opportunity to succeed.

Tags: new product awards, America Business Awards, new product of the year, best new product or service, best new products

Incentivizing Health and Community Spirit - One Billion Dollars and Counting

Posted by Maggie Gallagher on Wed, Mar 22, 2017 @ 02:17 PM

Getting slimmer while your wallet grows thicker is what Isagenix believes makes them stand out from other marketing companies. Isagenix is a network marketing company that focuses on healthy lifestyles and wealth creation for “everyday people” who want nutritional support systems across the health and fitness spectrum, and in many cases, financial gains.

Isagenix celebration.jpgThey took their “success through events” initiative to their highest level at their flagship Celebration event, which won them the 2016 Best Brand Experience Event Gold Stevie Award.

In The 2016 American Business Awards, Isagenix was honored with three Gold, two Silver, and four Bronze Stevie Awards.

The 2017 American Busienss Awards are still accepting nominations through April 7.

REVIEW THE ENTRY KIT HERE

Tools, training and resources are offered at their events throughout the year to help customers and associates, while giving the opportunity to network with like-minded people.

“When you join Isagenix, you get much more than our amazing products. You’ll experience our culture of fun, family, success, growth, passion, and integrity that will bring out the best in you and inspire you to help bring out the best in others.”

The Numbers of Self-Improvement

In 2016, Isagenix reached nearly one billion dollars in global sales through an independent network of associates around the world.

The Celebration event also passed an attendance record, attracting more than 12,000 members and customers to new training sessions, product launches and a plethora of recognition ceremonies. Celebration showcases customer satisfaction, which helps new members see success stories, and interactive spectacles commemorating customer milestones.

Core Values Matter

Co-owners Jim and Kathy Coover say, “Winning a Stevie boosted internal employee morale and even encouraged us to top our last event by pushing creative mindsets.”

As a health and wellness company, Isagenix enjoys seeing more and more people take an active role in living their set of values to motivate, inspire and drive their associates.

Isagenix believes commemorating success encourages customers to attend their events and witness others living the company’s culture of, “fun, family, success, growth, passion and integrity.” The challenging but fun side of lifestyle changes, especially health and financial improvement, is that Isagenix believes needs the most attention.

“We hold high expectations not only for our corporate team, but also for our associates who are at the forefront of our growth, achievements, and accomplishments. We call it What Drives Us.”

Tags: American business awards, event awards, health awards

Call for Entries Issued for Fourteenth International Business Awards

Posted by Maggie Gallagher on Wed, Mar 22, 2017 @ 09:39 AM

The Stevie® Awards have issued the call for entries for The 14th Annual International Business Awards, the world's premier business awards competition, which attracts nominations from organizations in more than 60 nations and territories each year.

All individuals and organizations worldwide -- public and private, for-profit and non-profit, large and small -- may submit nominations to The International Business Awards. The early-bird entry deadline, with reduced entry fees, is 12 April. The final entry deadline is 10 May, and late entries will be accepted through 14 June with payment of a late fee. Entry details are available at www.StevieAwards.com/IBA.

REVIEW THE ENTRY KIT HERE

IBA 2016 big group.jpgAn international judging panel of more than 150 executives will determine the Stevie Award winners. Results will be announced 10 August. Stevie Award winners will be presented their awards at a gala banquet at the W Hotel in Barcelona, Spain on 21 October.

The International Business Awards recognize achievement in every facet of the workplace. Categories include:

Stevie Award winners in the 2016 IBAs included ABS-CBN Corporation (Philippines), BSES Yamuna Power Limited (India), Clickky (Ukraine), Dogus Group (Turkey), Dubai Statistics Center (United Arab Emirates), Forter (USA), Foundation Telefónica  (Spain), Freelancer.com (Australia), Itaú Unibanco Holding S.A.  (Brazil), KEPCO Nuclear Fuel Company (South Korea), Mondelez International (United Kingdom), Ooredoo (Qatar), PJSC Aeroflot - Russian Airlines  (Russia), Polystar  (Sweden), PRIZM (Hong Kong), QLess, Inc. (USA), RheinBrücke IT Consulting (Germany), Roshan (Afghanistan), SABC Pension Fund (South Africa), SUNNY SIDE UP, Inc. (Japan), Telkom Indonesia (Indonesia) and TELUS International (Canada), among many others.

Tags: marketing awards, PR awards, company awards, tech awards, international business

HCL Technologies Sponsors 21st Century Enterprise of the Year Categories in The 2017 American Business Awards

Posted by Michael Gallagher on Tue, Mar 21, 2017 @ 11:00 AM

HCL Technologies (HCL), a leading global IT services company, will sponsor a track of new categories in The 2017 American Business Awards, the premier business awards program in the USA.

The 21st Century Enterprise of the Year collection of categories will recognize organizations that have driven innovation by being experience-centric, outcome-based, agile and lean, service-oriented and ecosystem-driven. This is the 15th year that The American Business Awards will recognize the achievement of organizations operating in the USA.

HCL_logo_resized.pngHCL is sponsoring all nominations for the 21st Century Enterprise of the Year Awards categories, including:

  • Leader in Operational Excellence through Autonomics
  • Cloud Innovator of the Year
  • Digital Transformer of the Year
  • Connected Enterprise of the Year
  • Leader in Marketing Excellence through Technology
  • Leader in driving business through Analytics
  • Social Media Leader of the Year

REVIEW THE ENTRY KIT HERE

The Gold, Silver and Bronze Stevie Award winners in these and all other categories will be announced on May 1, and honored during a gala ceremony on Tuesday, June 20, at the Marriott Marquis Hotel in New York City.

“We are very pleased that HCL Technologies have chosen The American Business Awards to showcase excellence in technology, and we welcome this opportunity to recognize more achievements in American businesses’ use of technology,” said Stevie® Awards president Michael Gallagher.

The final entry deadline for The 2017 American Business Awards has been extended through April 7.  Complete entry details are available at www.StevieAwards.com/ABA.  

About HCL Technologies (HCL)
HCL Technologies (hcltech.com) is a leading global IT services company that helps global enterprises re imagine and transform their businesses through Digital technology transformation. HCL operates out of 32 countries and has consolidated revenues of US$ 6.7 billion, for 12 months ended 31st December, 2016. HCL focuses on providing an integrated portfolio of services underlined by its Mode 1 2 3 growth strategy. Mode 1 encompasses the core services in the areas of Applications, Infrastructure, BPO and Engineering & R&D services, leveraging DRYiCE™ Autonomics to transform clients' business and IT landscape, making them 'lean' and 'agile'. Mode 2 focuses on experience centric and outcome oriented services such as Digital and Analytics Services (BEYONDigital™), IoT WorKS™, Cloud and Security, utilizing DRYiCE™ Orchestration to drive business outcomes and enable enterprise digitalization. Mode 3 strategy is ecosystem driven, creating innovative IP partnerships to build products and platforms business.

HCL leverages its global network of integrated co-innovation labs, and global delivery capabilities to provide holistic multi service delivery in key industry verticals including Financial Services, Manufacturing, Telecommunications, Media, Publishing, Entertainment, Retail CPG, Life Sciences Healthcare, Oil & Gas, Energy & Utilities, Travel, Transportation & Logistics and Government. With 111,092 professionals from diverse nationalities, HCL focuses on creating real value for customers by taking 'Relationships Beyond the Contract'.

Tags: marketing awards, American business awards, innovation awards, digital awards

American Business Awards Deadline Extended to April 7

Posted by Maggie Gallagher on Mon, Mar 20, 2017 @ 11:00 AM

No Additional Late Fees for Top Business Honors

The Stevie® Awards, organizer of The American Business Awards, announced today that the final entry deadline for the 15th annual ABA competition has been extended to April 7. No additional late fees will be charged.  Entries submitted through April 7 will not be penalized in any way in the judging process.

ABA consignment lady-2.jpg“We’ve received so many requests for individual deadline extensions that we’ve decided to extend the deadline for everyone,” said Stevie Awards president Michael Gallagher. The original final deadline was March 15.

GET THE ENTRY KIT HERE.

The American Business Awards are widely considered to be the premier business awards program in the U.S.A. All organizations operating in the U.S.A. are eligible to submit nominations -- public and private, for-profit and non-profit, large and small.  The 2017 awards will honor achievements since the beginning of 2016.  Entry details are available at http://www.StevieAwards.com/ABA.

The American Business Awards recognize achievement in every facet of the workplace. Categories include:

Close to 150 executives worldwide will determine the Gold, Silver and Bronze Stevie Award winners.  The judging process has begun.

Gold, Silver and Bronze Stevie winners will be announced on May 1, and the awards presented at a gala banquet on June 20 at the Marriott Marquis Hotel in New York City. Attendance is not required to win.

The list of past Stevie Award winners in The American Business Awards reads like a who’s who of innovation and business success in the U.S.A.  Explore the lists of past Stevie winners here.

About the Stevie Awards
The Stevie Awards are conferred in seven programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, the Asia-Pacific Stevie Awards and the Stevie Awards for Great Employers. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.

Tags: hr awards, website awards, marketing awards, American business awards, new product awards, information technology awards

A New Tool to Combat Violence Against Women: Crowdsourcing

Posted by Maggie Gallagher on Tue, Mar 14, 2017 @ 02:09 PM

For years, ElsaMarie D’Silva kept the incident a secret. She was travelling with her mother and siblings on a crowded train in Mumbai when she felt a stranger grope her pelvic area.

Yet the girl, just 13 years of age at the time, had no way of getting help. She couldn’t scream amid the cacophony of sounds in the train compartment. She couldn’t even raise her arms to bat the man away, since they were pressed down against a sea of fellow travelers.

The assault put an indelible scar on D’Silva. In the years that followed, she’d avoid city trains whenever possible, opting for more time-consuming routes to reach her destination.

And yet, like many victims of sexual assault, she didn’t feel comfortable telling anyone. “I filed it at the back of my mind and moved on with life in the best way I knew how to,” she explained during a 2015 Ted Talk.

Elsa dsilva.jpg
That is, until a particularly horrifying event shook the country of India ‒ and the rest of the globe ‒ in 2012. It was then that a 23-year-old physical therapy student from Delhi, accompanied by a male friend, was so brutally raped by a group of young assailants that she later died from her injuries.

By then a 20-year veteran of the aviation industry, D’Silva knew she couldn’t remain quiet about her own story any longer. She decided to use the very tool that helped her coordinate 500 flights each day as an airline executive to help combat the problem of sexual assault in India: data.

Her solution was an app called Safecity, which allows women and young girls to report incidents of everything from rape to indecent exposure and unwanted picture-taking. It also provided a comments section where females can share their stories of violence and provide mutual support.

The data, she says, can help law enforcement officials and community leaders to focus on “hotspots” where this type of behavior seems to emanate. And, crucially, it also helps hold law enforcement accountable if those problem areas aren’t addressed. “My challenge with SafeCity is to actually get people to question the status quo,” D’Silva told her Ted Talk audience.

D’Silva has already garnered numerous plaudits for her venture, including the 2016 Gold Stevie Award for Female Entrepreneur of the Year. More importantly, the company she founded is making a big impact throughout some of India’s most populated cities.

The 2017 Stevie Awards for Women in Business, the top awards for women entrepreneurs, executives, and employees around the world, opens for entries on May 22. Request the entry kit here.

In Mumbai, for example, local police have altered their patrols to counteract hotspots. And in Delhi, city leaders have increased the availability of public restrooms, alleviating the opportunity for predators to abuse women who otherwise had no choice but to relieve themselves outdoors.

The technology is also making it possible to confront problems in more novel ways. For instance, crowdsourced data revealed a tea stall in Delhi where men would loiter and stare in an intimidating fashion at girls as they passed by.

Once that trend became known, a community group hired a local artist to paint a mural outside the tea stand featuring eyes that glare back at the male customers. It has a sign that, in translation, reads “Look with your heart and not with your eyes.” As a result, D’Silva says, the menacing behavior has been significantly reduced.

Because of stories like the horrific incident in 2012, India has developed an outsized reputation for sexual violence. But D’Silva says it’s important to realize that there’s actually a much wider phenomenon that needs to be addressed globally.  She uses a startling statistic from UN Women to make her point: 1 in 3 females, the organization finds, will encounter some type of sexual assault in their lifetime.

Indeed, the market for Safecity has grown beyond India’s borders to countries like Kenya, Cameroon and Nepal. The company is even getting reports from western cities like New York and London. In total, it’s gathered information on more than 10,000 incidents of sexual assault and intimidation.

The more the tool spreads, the closer D’Silva believes cities will get to achieving true gender equality. “We need to create a world where every girl can walk down the street without fear of being intimidated and where every woman has an equal opportunity to a quality life,” she said.

Tags: stevie awards for women in business, women awards, women executive awards, women entrepreneur awards

Nominate Your Organization's Best Live Events

Posted by Maggie Gallagher on Thu, Mar 09, 2017 @ 09:55 AM

The 15th annual American Business Awards, the premier business awards competition in the U.S.A. which attracts more than 3,000 nominations from organizations nationwide each year, is accepting nominations for the 2017 program. 

REVIEW THE ENTRY KIT

ABA big grou 2016.jpg

The American Business Awards recognize achievement in every facet of the workplace. Full entry details are available at http://www.stevieawards.com/abaThe final entry deadline is Wednesday, March 15. 

There are nine Live Event Awards categories in The 2017 American Business Awards.

These categories recognize excellence in live events staged since January 1 2016.

Information to be submitted online for entries in these categories for the 2017 ABAs will include

a. An essay of up to 525 words describing the event: its genesis, goals, development, and results. You may include detailed production notes, audience demographics, etc

b. Any number of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. These may include video clips, photographs, press reviews, news articles, and so on

c. Optionally, you may list creative and production credits for your event - a list of the people and organizations that contributed to its development

G01. Best Brand Experience Event
G02. Best Consumer Event (e.g. auto show, boat show, health & fitness expo, etc.)
G03. Best Exhibition Display, Stand or Feature
G04. Best Tradeshow or Convention
G05. Best Association Event or Meeting
G06. Best Corporate Image Event
G07. Best New Product Introduction Event
G08. Best Internal Recognition/Motivational Event
G09. Best Public Relations Event

Winners of Live Event Awards in The 2016 American Business Awards include:

Best Brand Experience Event - Advertising, Marketing, and Public Relations and Business Services
GOLD STEVIE WINNER:
Momentum Worldwide, New York, NY: FACEBOOK IQ LIVE

Best Brand Experience Event - All Other Industries
GOLD STEVIE WINNERS:
Isagenix, Chandler, AZ: Celebration 2015

GuideWell Connect, Jacksonville, FL: Florida Classic

Best Consumer Event
GOLD STEVIE WINNER:
George P. Johnson, Auburn Hills, MI: FCA Gears Experience at the North American International Auto Show

Best Exhibition Display, Stand or Feature
GOLD STEVIE WINNER:
George P. Johnson, Auburn Hills, MI: Honda Your Dreams Are Our Dreams

Best Tradeshow or Convention
GOLD STEVIE WINNER:
Isagenix, Chandler, AZ: Celebration 2015

Best Corporate Image Event
GOLD STEVIE WINNER:
HubSpot, Cambridge, MA: INBOUND 2015

Best New Product Introduction Event
GOLD STEVIE WINNER:
Isagenix, Chandler, AZ: Celebration 2015

Best Internal Recognition/Motivational Event
GOLD STEVIE WINNER:
Merkle, Columbia, MD: Merkle’s Annual Awards Program

Tags: live event awards, American business awards, event awards, best event, best branding event

Never Miss Opportunities in the Seven Stevie Awards Programs

Posted by Maggie Gallagher on Fri, Mar 03, 2017 @ 05:12 PM

What started with The American Business Awards in 2002, the Stevie Awards are now the world's premier business awards and offer seven programs each year with various awards categories. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

PRA_Alerts_125x125-1.jpgIf you've ever been confused about which categories in each awards program are best suited for your organization, sign up for the new Stevie Awards Alerts.

By signing up for Stevie Awards alerts, we'll send you periodic emails about opportunities to win awards in the category group(s) of your choosing and reminders of upcoming entry deadlines. Sign up to recieve one category alert or sign up for them all. 

Stevie Awards Alerts include:

Follow each link to get started with Stevie Awards Alerts.

 

Tags: hr awards, marketing awards, PR awards, technology awards

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