Effective Software in a Rapidly Evolving Industry
Patagonia Health Inc. offers cloud-based and app-based software solutions for health care providers. This includes integrated, federally certified Electronic Health Record (EHR), Practice Management (PM), and billing software.
The innovative software is easy to use and affordable, and it also addresses the customer’s biggest problem: billing. The apps provide timely data that allow organizations to improve workflow, streamline operations, and take their organizations to the next level.
Because government regulations drive the EHR market, most health care agencies have a difficult time keeping up with the changes. Patagonia Health helps clients stay up to date by advancing the software to comply with the regulations and to further customer support with excellent and accessible customer service.
Patagonia Health was founded in 2008 in Cary, North Carolina, USA, by three expert software and computer engineers: Mr. Ashok Mathur, Mr. Abhi Muthiyan, and Ms. Sonali Luniya.
Luniya, the current vice president of customer experience, earned her PhD in electrical and computer engineering from North Carolina State University in 2006, and she earned her BE in computer engineering from Pune Institute of Computer Technology, Pune, India, in 2000. She began her career in the telecommunications industry and developed her analytic and software engineering skills here.
Abhi Muthiyan, the CTO, has an MBA in new product development from North Carolina State University and a BS in computer engineering from the College of Engineering, Pune, India. He began his career working for Symantec, where he identified potential product opportunities. As an architect and innovator, he designs products and features that solve real business problems.
CEO Ashok Mathur served as head of North America software development for Sony Ericsson Mobile and as managing director for Nortel Networks, international software operations. Mathur gained his health-care prowess from serving as the director of software development at Misys Healthcare Systems for five years. His deep understanding of the health care IT market and the emerging Software-As-A-Service business model contributed to the foundation for Patagonia Health.
Mathur recognized the gap clients experienced between the product and the necessary customer service support. While traveling through South America, he identified what would become the core of the customer service model at Patagonia Health.
“People want to be treated as people, and they deserve to get a quality product that is backed by a high level of product support,” Mathur says. “They deserve a holistic approach to training and to implementation and a vendor that is accessible to them at all times.”
Good Service Yields Success
After a decade of service, Patagonia Health won the 2016 Bronze Stevie® Award and the 2017 Silver Stevie Award for Customer Service. Their small company of 25 employees is honored to win the 2018 Gold Stevie Award in the 2018 Stevie Awards for Sales & Customer Service.
“It reinforces the efforts we purposefully put forth every day to support our customers. It acknowledges the level of service we aim for. Our customers and future customers need to know that,” Mathur adds.
Patagonia Health also earned a spot on Inc. magazine's list of fastest-growing companies two years in a row (2015 and 2016) and on Healthcare Tech Outlook magazine's top-10 most promising EHR solutions for 2017. They recently made Insights Care magazine's top-10 most trustworthy EHR vendors.
“We don't just sell our customers a great product; we coach them through the people, process, and product strategy to help them achieve success in the transition process.” Mathur states. “We also provide ongoing training, so they can fully utilize the EHR and, ultimately, provide better patient care.”