The Stevie Awards Blog

Bills From Health Care Providers Are No Longer Confusing With Stevie-Winner Patagonia Health

Posted by Maggie Gallagher on Thu, Jun 28, 2018 @ 10:59 AM

Effective Software in a Rapidly Evolving Industry

Patagonia Health Inc. offers cloud-based and app-based software solutions for health care providers. This includes integrated, federally certified Electronic Health Record (EHR), Practice Management (PM), and billing software.

The innovative software is easy to use and affordable, and it also addresses the customer’s biggest problem: billing. The apps provide timely data that allow organizations to improve workflow, streamline operations, and take their organizations to the next level.


Because government regulations drive the EHR market, most health care agencies have a difficult time keeping up with the changes. Patagonia Health helps clients stay up to date by advancing the software to comply with the regulations and to further customer support with excellent and accessible customer service.

Expert Beginnings

patagonia healthPatagonia Health was founded in 2008 in Cary, North Carolina, USA, by three expert software and computer engineers: Mr. Ashok Mathur, Mr. Abhi Muthiyan, and Ms. Sonali Luniya.

Luniya, the current vice president of customer experience, earned her PhD in electrical and computer engineering from North Carolina State University in 2006, and she earned her BE in computer engineering from Pune Institute of Computer Technology, Pune, India, in 2000. She began her career in the telecommunications industry and developed her analytic and software engineering skills here.

Abhi Muthiyan, the CTO, has an MBA in new product development from North Carolina State University and a BS in computer engineering from the College of Engineering, Pune, India. He began his career working for Symantec, where he identified potential product opportunities. As an architect and innovator, he designs products and features that solve real business problems.

CEO Ashok Mathur served as head of North America software development for Sony Ericsson Mobile and as managing director for Nortel Networks, international software operations. Mathur gained his health-care prowess from serving as the director of software development at Misys Healthcare Systems for five years. His deep understanding of the health care IT market and the emerging Software-As-A-Service business model contributed to the foundation for Patagonia Health.

Mathur recognized the gap clients experienced between the product and the necessary customer service support. While traveling through South America, he identified what would become the core of the customer service model at Patagonia Health.

“People want to be treated as people, and they deserve to get a quality product that is backed by a high level of product support,” Mathur says. “They deserve a holistic approach to training and to implementation and a vendor that is accessible to them at all times.”

Good Service Yields Success

After a decade of service, Patagonia Health won the 2016 Bronze Stevie® Award and the 2017 Silver Stevie Award for Customer Service. Their small company of 25 employees is honored to win the 2018 Gold Stevie Award in the 2018 Stevie Awards for Sales & Customer Service.

“It reinforces the efforts we purposefully put forth every day to support our customers. It acknowledges the level of service we aim for. Our customers and future customers need to know that,” Mathur adds.

Patagonia Health also earned a spot on Inc. magazine's list of fastest-growing companies two years in a row (2015 and 2016) and on Healthcare Tech Outlook magazine's top-10 most promising EHR solutions for 2017. They recently made Insights Care magazine's top-10 most trustworthy EHR vendors.

“We don't just sell our customers a great product; we coach them through the people, process, and product strategy to help them achieve success in the transition process.” Mathur states. “We also provide ongoing training, so they can fully utilize the EHR and, ultimately, provide better patient care.”

Tags: customer service awards, sales awards, top customer service, sales growth achievement

Stevie Winner HomePay's Unique Service Helps Families Save Time

Posted by Maggie Gallagher on Mon, Jun 18, 2018 @ 09:10 AM

When families are in need of nannies, senior caregivers, personal assistants, or other household caregivers to help those in need, it’s important to help those families and individuals to find and to select the best care available. Care.com HomePay (formerly Breedlove & Associates) is based in Austin, Texas, United States, and has fulfilled these needs for more than 60,000 families. They do so through employment payroll, taxes, and HR support. They won the People’s Choice Stevie® Award for Favorite Customer Service and a Silver Stevie Award for Customer Service Department of the Year in the 2018 Stevie Awards for Sales & Customer Service.

Homepay

Receiving Great Feedback

HomePay provides comprehensive services for busy families so they can save time and focus on their loved ones. Eva MacCleery is the director of consulting at HomePay, and she comments on the impact of winning two Stevies.

“To say it was a morale boost for our consulting team is an understatement. We consistently get great feedback and reviews from the families we serve, but to have them vote for us in the People’s Choice Awards speaks volumes.”

Making Life Easier

HomePay wouldn’t exist if not for the dilemma faced by their cofounders, Stephanie and Bill Breedlove. When they hired their first nanny, they had no idea how payroll and taxes worked for a household employee, but they knew it was their responsibility to pay her legally. They soon realized how complex this was and knew there were probably tens of thousands of families across the country struggling with the same challenges.

“Most tax professionals didn’t want to take on the additional labor law and HR-related compliance requirements that come with hiring a household employee,” explains MacCleery. “So Stephanie and Bill made sure our service would always be a truly comprehensive solution that families could feel comfortable using.”

While every HomePay employee is unique, each one truly enjoys the feeling of helping another person. 

“In a niche industry, where the majority of our clients have no idea how to handle federal and state payroll and tax responsibilities, HomePay facilitates that part of the process to make their lives easier,” MacCleery adds. 

Keeping Them on Their Toes

Many states and cities have recently enacted incredibly strict laws regarding household employment. In many cases, these laws even exceed the requirements of existing federal laws. Because of the complex nature of household employment, clients seek to speak with real people when they need help. 

“These laws result in giving additional benefits to workers,” says MacCleery. “We’ve seen higher minimum wage and paid-time-off requirements go into effect in municipalities all across the country.”

HomePay makes sure their clients know the laws and provides the tools they need to stay in compliance, and these legal changes constantly keep them on their toes.

When someone calls HomePay, one of their consultants usually answers the phone on the first ring. All team members are well trained, meaning they can answer any question that arises. Detailed notes are always taken. This way, if a client calls back, whoever helps that person can pick up where the last consultant left off.

Tags: customer service awards, award-winning customer service, customer service department, top customer service

Stevie Awards Extends International Business Awards Final Deadline Through July 11

Posted by Maggie Gallagher on Thu, Jun 14, 2018 @ 10:51 AM

The Stevie® Awards, organizer of The International Business Awards®, announced today that the final entry deadline for the 15th annual IBAs has been extended to Wednesday, July 11. Recognized as the world’s premier business awards program, The IBAs attract nominations from organizations in more than 50 nations and territories each year.

 “We’ve received so many requests for individual deadline extensions that we’ve decided to extend the deadline for everyone,” said Stevie Awards president Michael Gallagher. The original final deadline was June 13. Gallagher emphasizes that no additional late fees will be charged for entries submitted through July 11, and late entries will not be penalized in any way in the judging process. All organizations now have an additional four weeks to prepare and submit their entries.

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REVIEW THE ENTRY KIT HERE

All individuals and organizations worldwide -- public and private, for-profit and non-profit, large and small -- may submit nominations to The International Business Awards. The 2018 awards will honor achievements since the beginning of 2017.  Entry details are available at http://www.StevieAwards.com/IBA.

Juries featuring more than 150 executives will determine the Stevie Award winners. Results will be announced August 9. Stevie Award winners will be presented their awards at a gala banquet in London, United Kingdom on October 20.

The International Business Awards recognize achievement in every facet of the workplace. Categories including , Management Awards , Company of the Year Awards, Customer Service Awards, Entrepreneur Awards, PR Awards, Web Awards, and much more.

A variety of new categories are introduced for the 2018 competition, including a new group of categories to recognize the Entrepreneur of the Year and Founding Teams in many industries. In addition to seven new Software Solution categories in the New Product & Services section, there’s a new selection of categories to recognize Content Solutions. There is one new category, Best White Paper or Research Report, in the Publication categories and one new category, Engaged Community of the Year, in the Marketing categories. There are two new PR Campaign categories in the Public Relations section. Finally, there are four new Lifetime Achievement Awards categories in the Management section.

Tags: international business, top business awards, womens awards

Who's Coming to The 2018 American Business Awards on Monday?

Posted by Maggie Gallagher on Thu, Jun 07, 2018 @ 11:30 AM

The 2018 (16th annual) American Business Awards® - the U.S.A's top honors open to all organizations operating in the U.S.A., and feature a wide variety of categories to recognize achievement in every facet of the workplace- will be presented this Monday, June 11 at the Marriott Marquis Hotel in New York City.  More than 650 nominees and their guests will attend to be presented with their Grand, Gold, Silver and Bronze Stevie Awards.

The presentations will be broadcast live, beginning at 6:45 pm ET.

ABA 2017 new3

Here are the organizations that as of this writing will be represented at the event on Monday:

3Dazer
4Life Research
A.wordsmith
ACES
Advance Financial
Aflac
AIG US Life
Allianz Global Assistance
Allianz Life Insurance Company of North America
Allscripts
Anthem Foundation
Aragon Advertising
Arise Virtual Solutions Inc.
ArmadaCare
ASG Technologies
Association of International Certified Professional Accountants
Asure Software

Avasant
AXA
Barclays
BD
Best Western Hotels & Resorts
BetterAir
BGRS
BIA
Blis
Bloomberg Environment
Blue Cross and Blue Shield of North Carolina
BluePay Processing
BlueToad Inc.
botkeeper
Brightstar Corp.
Brillio
Burst
Cathy Turney
Century Business Solutions
Church & Dwight
Cigna
Cisco
Citi
CityOf.com
Clevens Face and Body Specialists
Company
Concentrix
Condeco
Constant Contact Waltham MA
CoverMyMeds
Create Health Plans
Cruise Planners an American Express Travel Representative
Cummins
Cytellix
Davies
Deloitte
Delta Dental of California
DGC International
DHL
Diligent Corporation
DirecTv
Dow Jones
DraftKings
Dynamic Blending
Eff Creative Group
Emory University
Entercom
EpiFinder
Estee Lauder
Evergage
Fidelity Investments
FIS
Fiserv
FlightScope
ForeverCar
Formativ Health
Foxwoods Resort Casino
Geisinger Health
Generali Global Assistance
George P. Johnson
GL group
Globalization Partners
Glossive Technologies
GN Hearing
Gorilla Safety
GREAT WINE Inc.
Gregory FCA
GuideWell Connect
Hannaford Supermarkets
HCL America Inc. - Ritesh Jain
Health4TheWorld
Heraeus Incorporated
Hire For Hope LLC
HMS
HomeServe USA
IGEL
Ignite Sales
IGT
InfinityQS International
Information Builders
Intel Corporation
International SOS
Invesco
ISG
Jefferson County in Golden CO
John Hancock Financial Services
JVZoo
Karmic Labs Inc.
Keriton
LanguageLine Solutions
Lightcast.com
Lighthouse Worldwide Solutions
Lycored
Makers Nutrition
Makovsky
Marriott International
MDwise
Mercedes-Benz USA
Merck
Meritor
Merkle
MetTel
MONAT Global
Motus
Movember Foundation
Mphasis
NBCU
nCino
NFL Player Benefits Office
Nutrisystem
Oncor Electric
OptumCare Operations
Outreach Process Partners LLC
Pacific Expeditors
PAIRELATIONS LLC
PAN Communications
Panasonic Automotive
Panda Restaurant Group
Parkmobile
Paychex Inc.
Port It Global Inc
Primrose Schools
Progrexion
Public Employees' Benefits Program
QLess Inc.
Raytheon Space and Airborne Systems
RB
Realtor.com
Relic
Revenue Optimization Companies, The
Roth Staffing Companies L.P.
Safeguard Business Systems Inc. Dallas TX
SamsonPR
Scaffidi Restaurant Group
SCAN Healthplan
Scott Hospes
Shade Tree Auto
Sharpen Technologies
Social Finance Inc
SoftPro
Soleo Health
Spark
SparkPR
Spartan Invest
State Street Corp
Sterling Staffing Solutions
STYLE Advertising
Symantec
T and T Consulting Services Inc.
T. H. Easter Consulting LLC
TCS
TekLeaders
Terra Dotta

TGI Fridays
Thomson Reuters
Toshiba America Business Solutions
Transfermate
Trianz
TriNet
TrustLogics
Truth Initiative
TycoonAdvertisingGroup
U.S. Army Headquarters Installation Management Command
UBS
United Educators
United Way Worldwide
UnitedHealthcare
Upsher-Smith Laboratories
Valley Forge Fabrics
Vanguard
Verizon
WebPT
Worldwide Clinical Trials
Xperiel Inc.

Tags: marketing awards, new product awards, entrepreneur of the year, communications manager, female entrepreneurs

Travel Firm Helps Customers Explore Europe in Style on a Budget

Posted by Maggie Gallagher on Wed, Jun 06, 2018 @ 01:21 PM

Hospitality, you could say, is in Vyacheslav Shirokov’s bones.

He grew up in the vast eastern region of Siberia, Russia, where his parents ran a small hotel. To say the lodging was remote is an understatement. The nearest buildings were 500 kilometers away.

As the only one at the hotel who spoke English, it fell on Shirokov to help the occasional tourist from the United States, Canada, Australia, or the United Kingdom. Even back then, he enjoyed teaching visitors about Russian culture and playing the role of tour guide.

After receiving a master’s degree in the United States from New York University, he decided to help Americans and other foreigners explore his native country. He created a company named Travel All Russia to do just that.

A New Way to Explore Europe

firebird ceoShirokov’s organization was a far cry from the stodgy bus companies that once dominated the Russian tourism sector. The company, since creating a new brand of Firebird Tours, prides itself on putting customers in top-tier hotels and offering more convenient travel options, such as private transfers and high-speed trains. Customers can trek from city to city privately or with small groups.

From its inception a decade ago, the U.S.-based tour operator—with its main office in Fort Lauderdale, Florida, United States—has worked to deliver a great travel experience to the masses. To drive down costs, the Firebird team works with local suppliers to get lower rates on transportation and hotel fees. Small-group tours cost about $200 per day, while private tours cost about $300 per day.

“The quality of the tours is better than any bus tour, and it’s half the price of similar luxury tours,” says Morta Jablonskaitė, marketing specialist for Firebird Tours.

Going one extra step for its customers, Firebird does something a lot of its competitors won’t: It helps clients obtain proper visas, which eliminates a key hurdle to overseas travel.

While the company started with a focus on Russia’s historic cities, it has since expanded to cover all of Europe, as well as Mongolia and Morocco. In addition to its Florida, United States office, Firebird now has satellite offices in Saint Petersburg, Russia; Minsk, Belarus; and Vilnius, Lithuania. By having experts on the ground, the Firebird team believes it can design better trips that steer customers to the most compelling locales.

By offering its products online, Firebird is also trying to shed the exclusivity that once plagued the European travel industry.

“The right use of technology helps us make upscale traveling available to all people who want to discover the beauty of the world on their terms,” Jablonskaitė says.

Impressive Growth

Firebird users clearly believe the operator is making good on its promise to offer more bang for your buck. The company has an average rating of 5.0 and 4.9 on Google and Facebook, respectively.

Those high reviews are helping the organization, expand at a robust rate—the company now has 88 employees. In February, its leadership team was handed a bronze Stevie Award for Sales Growth Achievement of the Year at the 12th annual Stevie Awards for Sales & Customer Service. Jablonskaitė sees the honor as validation of the company’s business model.

“It shows that our sales team did excellent work in crafting itineraries and communicating to our clients,” she says. “This comes from ongoing training, a team-first culture, and, of course, a comfortable working environment.”

Going forward, Firebird hopes the award will help pave the way for continued growth.

“Winning the award helps us assure potential and current partners and suppliers that working with Firebird Tours is the right business choice for them,” she says. “The bronze in Sales Growth Achievement is a credibility mark we are excited to have.”

Tags: sales awards, best sales team, sales growth achievement

Winners Announced in 2018 People's Choice Stevie® Awards for Favorite New Products

Posted by Maggie Gallagher on Tue, Jun 05, 2018 @ 10:49 AM

Quest Software is the top winner in the 2018 People's Choice Stevie® Awards for Favorite New Products, a feature of The American Business Awards®, the U.S.A.’s top business awards program, which are now in their 16th year.

The worldwide public vote was conducted last month, with the highest number of votes deciding the winners in a variety of product categories. More than 58,000 votes were cast.  To win, a category’s leading vote-getter had to have received at least 100 votes.

Quest, the Aliso Viejo, CA software developer won People’s Choice Stevie Awards in three categories, Cloud Applications/Services, Governance/Risk/Compliance Solutions, and Software – Other.

ABA peoples choice 2017LIMU LEAN Protein Shake Mix collected the most votes of any nominee.

The crystal People’s Choice Stevie Awards will be presented to winners at The American Business Awards’ banquet on Monday, June 11 at the Marriott Marquis Hotel in New York City. There, the winners of peer-adjudicated Gold, Silver and Bronze Stevie Awards will also be presented their awards.
More than 650 executives from across the USA will attend.

All new products and services nominated in the new product awards categories of this year’s American Business Awards were eligible to be included in voting for the people’s choice awards.

The winners of the 2018 People’s Choice Stevie Awards for Favorite New Products are:

AI/Machine Learning Solutions: Digital Air Strike's Response Path
B2B Products: Samsara's Vehicle IoT Gateway
B2B Services: T. H. Easter Consulting's Women's Executive Development Program
Business/Competitive Intelligence Solutions: vXchnge in\site
Cloud Applications/Services: Quest On Demand
Cloud Infrastructure/Platform: Jive Cloud Infrastructure
Cloud Storage/Backup: Sungard AS Cloud Recovery - AWS
Consumer Electronics: Hisense Laser TV
Consumer Products: LIMU LEAN Protein Shake Mix
Content Solutions: Thomson Reuters’ Checkpoint Catalyst:  US GAAP - Revenue Recognition Tools
Corporate Learning/Workforce Development Solutions: Pluralsight IQ
Data Visualization Technology: PRO Unlimited’s Wand Discovery Total Talent Solutions
DevOps Solutions: DBmaestro's Database DevOps Platform
Education Solutions: Arise Virtual Solutions' Limitless Learning
Electronic Commerce Solutions: BluePay Gateway
Financial Services: John Hancock Signature Services LIDS UP Program
FinTech Solutions: Digital Disbursements from Fiserv
Governance/Risk/Compliance Solutions: Quest Enterprise Reporter Suite
Hardware – Storage: Apricorn's Aegis Secure Key 3z / Aegis Configurator
Healthcare/Pharmaceutical Products & Services: I Am Enough, LLC - Rapid Transformational Therapy Methodology
Human Capital Management Solutions: Asure Software's HCM
Identity & Access Security Solutions: IdentityForce’s Social Media Identity Monitoring Suite
Insurance Solutions: BenefitMall CRQS with Payroll
Integration Solutions: John Hancock Financial Services Returned Mail and Address Change Automation
Marketing/Public Relations Solutions: Digital Air Strike Response Logix 4.0
Mobile On-Demand Applications: Gorilla Safety 2.0
Payments Solutions: BluePay Gateway
Software – Other: Quest Change Auditor
Software Development Solutions: Intetics TETRA
Telecommunications: Nextivity’s Cel-Fi QUATRA In-Building Enterprise Cellular System
Transportation: SmartDrive Transportation Intelligence Platform

Sponsors of The 2018 American Business Awards include HCL America, John Hancock Signature Services and SoftPro.

Tags: American business awards, computer software awards, new products

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