Call for Entries Issued for the Second Annual Middle East & North Africa Stevie® Awards

Posted by Maggie Gallagher on Wed, Sep 30, 2020 @ 09:45 AM

The Stevie® Awards, organizer of the world’s premier business awards programs, has issued a call for entries for the 2021 (second annual) Middle East & North Africa Stevie Awards, sponsored by the RAK Chamber of Commerce & Industry. Entry kits and complete details on the competition are available at

The Middle East Stevie & North Africa Awards are the region’s only awards to recognize innovation in all its forms through the workplace. The awards are open to all organizations in 17 nations in the MENA region: Algeria, Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Morocco, Oman, Palestine, Qatar, Saudi Arabia, Syria, Tunisia, Turkey, United Arab Emirates and Yemen.

MENA 2021 call for entries

All individuals and organizations - public and private, for-profit and non-profit, large and small - may submit any number of nominations to any number of the categories.

There are no entry fees in this awards program. Organizations may submit as many nominations as they’d like, without cost. Instead, those named as Gold, Silver, and Bronze Stevie Award winners can choose to accept their Stevie Award and pay a “winners fee” for each successful nomination.

Nominations may be submitted online through two entry deadlines: November 4, 2020 and January 20, 2021. Winners fees payable will be lower for nominations submitted through the first deadline.

Winners of the Gold, Silver, and Bronze Stevie Awards in the competition will be announced on February 18, 2021, and celebrated during a gala event in RAK at the Waldorf Astoria on March 27.

There are two new category groups for 2021. The COVID-19 Response categories recognize the contributions of individuals, groups, and organizations that have worked valiantly over the past months to keep us safe, healthy, employed, and informed. The Achievement categories recognize singular innovative achievements in areas such as customer satisfaction, growth, international expansion, and more.

Nominations citing innovative achievements will be accepted and judged in both Arabic and English, in more than 100 categories across the following category groups:

mena 2021 2


Winners of the 2020 edition of the awards included Al Dhafra Region Municipality, BEKO, Birevim, Boehringer Ingelheim, Çelebi Aviation Holding, Cisco Systems, Coca-Cola Içecek, DHL Express, Dubai Health Authority, Federal Competitiveness and Statistics Authority, Geneva Centre for Human Rights Advancement and Global Dialogue, Mohsin Haider Darwish LLC, RAK Transport Authority, Virgin Mobile, Vodafone and many more.


The 2021 competition will be judged by more than 150 professionals around the world.


Interested in entering the 2021 Middle East & North Africa Stevie Awards?

Request the entry kit

Topics: marketing awards, tech awards, Middle East Stevie Awards

Startup Company Challenges Traditional TV Advertising

Posted by Hailey Roos on Tue, Sep 29, 2020 @ 03:15 PM
  • - Australian-based digital advertising company paves the way for new revenues in traditionally untouched spheres
  • - Hoppr creates a new way to advertise on the small screen while still reaching massive audiences
  • - Advertising with Hoppr allows customizability and flexibility for businesses of all sizes

About Hoppr

Hoppr is a startup company focused on creating technology solutions for the global advertising sector. Their flagship technology solution - HopprTV - creates ad space in a new place. This world-first turnkey solution can be seamlessly integrated with any TV service to display personally tailored and targeted ads to audiences of the small screen. Hoppr’s innovations are visible through their strategic partnership with leading global media groups including Technicolor, a global media giant with access to 700 million set top boxes worldwide. 

Hoppr allows businesses of any size to deliver messages to highly engaged TV audiences, targeted personally or geographically, thus unlocking new revenue while generating detailed information about audience habits. By integrating HopprTV, platforms can instantly offer digital advertising solutions that compete with online rivals, creating a new ecosystem of advertising on the small screen that opens the doors for small businesses to connect with audiences closest to them.

HopprTV’s Solution

In the modern media landscape, nothing compares to the reach and prestige of advertising on television. But in the digital age, most advertisers are turning from the traditional, expensive contracts on the small screen to more targeted, flexible, and cost-efficient messaging found online. 

This trend has only accelerated with the recent COVID-19 pandemic, wherein TV advertising revenues plummeted worldwide despite more people than ever watching streaming and free content online. To adapt and thrive in this new media environment, TV advertisers need to adopt the tactics and techniques of online digital marketers. HopprTV was designed to bridge the gap between TV’s prestige and digital’s flexibility, creating ad space in a new place to unlock revenue, rich audience data, and targeted exposure like never before. 

Hoppr won a Gold Stevie for Innovation in Technology Management, Planning & Innovation - Telecommunications Industries in The 2020 Asia-Pacific Stevie® Awards

Interested in entering The 2021 Asia-Pacific Stevie Awards?

Request the entry kit

Topics: Asia-Pacific Stevie Awards, telecommunications


Posted by Clara Im on Thu, Sep 24, 2020 @ 11:39 AM







自動化されたカスタマーサービスをあなたの組織に統合したいですか?あるいは、その用途について周りの人に説得しなければなりませんか?Ring Centralがサポートします。あなたのビジネスがカスタマーサービスの自動化に投資すべき理由がここにあります。


Source - Finances Online

Source: Finances Online













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自動化ソリューションは、コールセンターにおける一般的な問題である費用と空間問題の両方を解決してくれます。 AIはチームメンバーが顧客にサービスを提供し、業務の満足度を高めるのに必要な資源を提供することができます。


例えば、オートダイヤラーは特定の通話に必要なもの全てをオペレーターに提供できます。同時に、コンピュータテレフォニー統合ソフトウェアでは、すべてのデータを一つのダッシュボードにリンクして可視化することで、顧客の問い合わせに対応するのに役立つ数多くの方法をオペレーターに提供することができます。これらの機能は、Ring Centralがスティービー賞を受賞した理由の一部に過ぎません。




Source - SuperofficeSource: Superoffice














Source - Artificial solutionsSource: Artificial solutions









John AllenグローバルUCaaSおよびVoIPプロバイダRing Centralの取締役であり、グローバルSEOを務めています。彼は14年以上に渡って、デジタルマーケティングプログラムの構築と最適化に対する幅広い経験を持っています。MarketScaleE-Spiritなどのウェブサイトにも寄稿しています。


Ring Central2020スティービー・アジア・パシフィック賞の人事(HR)管理/企画/実行のイノベーション部門でゴールド・スティービー賞を受賞しました。


Topics: business awards, Asia-Pacific Stevie Awards, スティービー・アジア・パシフィック賞, スティービー賞


Posted by Clara Im on Thu, Sep 24, 2020 @ 11:27 AM









Source - Finances Online

Source: Finances Online














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Source - SuperofficeSource: Superoffice
















Source - Artificial solutionsSource: Artificial solutions













Topics: business awards, 亚太史蒂夫奖, Asia-Pacific Stevie Awards, 亚洲-太平洋史蒂夫奖

기업들은 왜 자동화된 고객 서비스에 투자해야 하는가

Posted by Clara Im on Thu, Sep 24, 2020 @ 11:13 AM

주위를 둘러보십시오. 자동화는 어느 곳이든 있습니다. 공항에서 가방을 체크인하는 것부터 피자를 주문하고 호텔 객실을 예약하거나 의사 진료를 예약하는 것까지, 인공 지능은 세계적으로 이용되고 있습니다. 고객서비스라고 다르지 않습니다. 전문가들은 올해 말까지 모든 고객 응대의 85% 인간의 개입 없이 이루어질 것으로 예상하고 있습니다


고객 서비스의 자동화는 반복적인 수작업에 대한 인력 투입을 근본적으로 줄여 시간과 노력을 절약하도록 하고 궁극적으로는 금전 자원을 절약합니다. 이는 사람과의 어떠한 접촉도 할 필요 없이 고객이 질문을 하고 즉석에서 질문에 대한 답을 듣도록 하는 프로세스가 추가됨을 의미합니다. 고객이 해결책을 찾기 위해 조금만 수고하면 되기 때문에 이는 매우 효과가 좋은 방법입니다.


자동화된 고객 서비스는 상황 또는 2차적인 설명의 필요성을 없애주고 별다른 번거로움 없이 문제의 핵심에 도달합니다. 이는 소매업체, 제조업체, IT 전문가, 그리고 심지어는 Saas 마케팅 에이전시까지도 잠재적인 응용 사례들이 있으므로 업계에 따라 제한적이지도 않습니다.


자동화된 고객 서비스를 귀 조직에 통합하고자 합니까? 아니면 주변 사람들에게 그 용도에 대해 아직도 설득해야 합니까? RingCentral이 도움을 드리겠습니다. 귀하의 비즈니스가 자동화된 고객 서비스에 투자해야 하는 이유가 여기에 있습니다.


Source - Finances Online

Source: Finances Online


문제를 사전에 방지하는 AI

자동화를 통해 여러분은 단순히 인간적으로는 불가능한 일정 수준의 대응성을 갖게 됩니다. 그리 머지 않은 미래에, 가상 비서는 대부분의 사람들이 어떻게 비즈니스와 상호 작용하는지를 이해하고 그 데이터를 이용하여 고객의 전체 여정을 안내함으로써 고객이 원하는 것을 알 수 있습니다.


AI 비서는 고객 기반을 구성하는 사람을 파악하고 심지어는 그들이 이를 필요로 한다는 것을 미처 알기도 전에 그들이 원하는 것을 제공할 것입니다. AI 내장 시스템은 무한한 양의 웹사이트와 데이터 세트를 모니터링 하여 조난 지표와 고객 체험 방해자를 식별해냅니다. 그 다음 다양한 플랫폼에서 작동하는 팝업 또는 가상 서비스 에이전트를 통해 즉시 응답할 수 있습니다.


이러한 선제적인 문제해결은 한편으로는 동시에 고객 여정과 만족도를 향상시키면서, 동시에 구매 주기 내에서 고객 이탈율을 상당히 낮출 수 있습니다.


이런 형태의 선제적인 문제 해결을 “의도 예측”이라고 합니다. 이는 객이 어디에서 왔는지, 다음에 어디로 가야 하며, 그곳에 도착했을 때 무엇이 필요할지를 파악하는 하나의 알고리즘입니다. 클릭, 스크롤링 속도, 보기, 이전의 구매 같은 입력사항들은 의도를 결정하고 올바른 지원 유형을 선택하는 데이터로 변환됩니다.


예를 들면, 기술은 웹 활동에 기반하여 패턴을 인식하고 고객으로부터의 전화를 올바른 에이전트나 부서로 안내할 수 있습니다. 의도 예측은 고객 서비스팀이 그들을 필요로 하는 정확한 지점에 있도록 해 줍니다.


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AI 지원 고객 서비스를 제공하는 조직은 공휴일, 병가일 또는 시간대 제약 없이 고객 문의를 항상, 매일 처리할 수 있다는 것을 의미하며, 이는 대응을 위한 대기 시간이 없다는 것을 뜻합니다. 대기 시간이 없다는 것은 더 나은 고객 만족을 시사하기 때문에 고객 이탈이 줄어들게 됩니다. 또한 이는 브랜드의 고객 헌신을 증명하여 신뢰와 평판에도 모두 중요한 요소입니다.


교육이나 반복 불필요

직원의 채용과 교육은 비용이 많이 들고 시간을 소모하는 프로세스입니다. 미국의 고객 콜 센터 직원 채용에 $4,000 이상의 비용이 들며, 센터 인력관리 소프트웨어 시스템으로 직원을 교육하는데 거의 $5,000 또는 그 이상의 비용이 들 수 있습니다. 문구류와 사무실, 그리고 기타 사무 비용은 아무것도 아닙니다.


자동화 솔루션은 콜 센터 내의 일반적인 문제인 비용과 공간 문제 모두를 해결해 줍니다. AI는 팀 구성원들이 고객에게 서비스를 제공하고 업무 만족도를 높이는데 필요한 자원을 제공할 수 있습니다.


예를 들어  다이얼러는 모든 특정 통화에 필요한 모든 것들로 상담원들을 무장시킬 수 있습니다. 동시에 컴퓨 전화통화 통합 소프트웨어는 모든 데이터를 단일 계기판으로 연결해주고 상담원이 고객 문의에 응답하는데 도움이 되는 무수한 방법을 제공해 줍니다. 이러한 특징들은 RingCentral이 스티비 어워즈 수상자가 된 여러 이유 중 일부일 뿐입니다.


전체 직원을 재교육하기 보다는 소프트웨어를 변경하고 다른 모든 것을 자동화할 수 있습니다. 나아가 AI를 활용한 고객 서비스 플랫폼은 직원들을 피곤하고 지루한 작업에서 벗어나 도전적인 고객 문제에 더 집중하고 창의적이며 역동적인 솔루션을 생각할 수 있도록 해줍니다. 


Source - Superoffice Source: Superoffice


개인화를 위한 보다 쉬운 방법

빅 데이터, 기계 학습, AI를 결합하여 회사는 고객의 전 여정에 걸쳐 친밀한 개인화 수준을 만들어 낼 수 있습니다. 이는 과거 구매를 이용하여 신제품을 제안하는 것처럼 간단할 수도 있고, 사용자의 검색 습관과 독해력에 맞게 실시간으로 배치된 상세 웹사이트 레이아웃처럼 복잡할 수도 있습니다.  


이런 종류의 개인화는 고객 체험을 향상시켜 줍니다. 이는 반복 구매는 물론이고 전환을 촉진합니다. AI와 자동화는 또한 고객의 구매 이력, 검색 선호도, 귀사 비즈니스와의 과거 경험을 이해함으로써 인간 직원들이 누구와 이야기하고 있는지에 대한 더 많은 상황 정보를 제공해 줍니다. 서비스 전문가들은 이러한 정보를 통해 귀하의 고객에게 더 나은 그리고 보다 많은 맞춤형 결과를 제공할 만반의 준비가 되어 있습니다


보증된 신뢰도 

AI를 활용한 고객 서비스 기술은 인간이 필적할 수 없는 수준의 신뢰도를 보여줍니다. 챗봇은 인간이라면 가질 수 있는 동지 의식이나 편견을 갖고 있지 않습니다. 챗봇은 지각하는 법도 없고 고객에게 짜증내거나 부적절한 농담을 하지도 않습니다.


이는 또한 적당한 서비스를 제공하지 않는 경우에는 사안을 관리자에게 보고하도록 설계할 수 있습니다. 이 모든 것은 고객 서비스 상호작용을 향상시키며 이는 반복적인 거래를 만들어 내는 가장 좋은 방법 중의 하나입니다.    


질문이 상담원에게 보고되는 경우, 이들은 과거 통화 데이터를 즉시 처리하여 중단된 곳에서 작업을 이어 받을 수 있습니다. 스스로 반복해야 하는 고객과는 대조적입니다. 저장되어 있는 정보나 별도의 데이터베이스는 필요 없습니다. 가상 비서와 함께 일하는 고객 서비스 상담원은 일관되고 믿을 수 있으며 우호적인 서비스를 제공할 수 있습니다.


Source - Artificial solutionsSource: Artificial solutions


빠른 확장 능력

AI 활용 기술은 심지어 (팬데믹처럼) 자원이 한정된 경우에도 기업이 쉽고 빨리 고객 서비스를 확장 또는 축소할 수 있도록 해줍니다. 신제품이나 서비스를 출시할 때, 기업은 사람의 개입 없이 무수한 고객 질문을 처리할 수 있는 FAQ 또는 디오 기반 솔루션을 공개할 수 있습니다.


챗봇은 심지어 급격한 상황 중에도 쉽게 고객 문의에 응답하고 모든 상호작용에서 배우고 성장할 수 있습니다. 기업은 제약 없이, 그리고 이 새로운 시장에서 필요로 하는 언어를 구사하는 많은 직원을 채용하고 교육할 필요 없이 새로운 시장에 진입할 수 있습니다. 직원이 어디 있든, 어디에서 일하든 관계 없이 여러분은 여러분의 직원 연결된 상태를 유지할 수 있습니다.


AI는 인간 팀을 대체하기 위함이 아니라 그들 지원하기 위해 여기에 있습니다. 이는 다량의 데이터를 편집하고 읽기 쉽고 실행하기 쉬운 형식으로 제공하여, 궁극적으로는 고객의 이익을 추구합니다. 이는 일을 더 어렵지 않고 스마트하게 만들어 주며, 이미 고객 서비스를 영원히 바꾸어 놓았습니다.


John Allen은 글로벌 UCaaS VoIP 제공업체인 RingCentral의 이사이며 글로벌 SEO입니다. 그는 디지털 마케팅 프로그램 구축과 최적화에 14년이 넘는 경험과 폭넓은 배경을 갖고 있습니다. 그는 MarketScale, E-Spirit 등의 웹사이트에 기고했습니다.


RingCentral 2020 아시아-태평양 스티비상에서 인사관리 경영, 기획, 실행 혁신상 부문 스티비 금상을 수상했습니다.

Topics: business awards, 비즈니스대상, Asia-Pacific Stevie Awards, 아시아-태평양 스티비상, 아태스티비상

Stevie® Awards Announce Winners of 2020 Best of the IBA Awards

Posted by Maggie Gallagher on Thu, Sep 24, 2020 @ 10:45 AM

Grand Stevie Award winners will be honored at an awards ceremony this December

The Stevie® Awards have announced the winners of the Best of the IBA Awards in The 2020 (17th Annual) International Business Awards®, the world’s premier business awards competition.

Nominees in the 2020 IBAs were not able to apply for the Best of the IBA Awards directly. Winners were determined by a points system based on the total number of awards won in the IBAs, with a Gold Stevie win counting for three points, a Silver Stevie win for two points, and a Bronze Stevie win for 1.5 points. 

This year’s Gold, Silver, and Bronze Stevie Award winners in The International Business Awards were announced on 9 September. The winners of the Best of the IBA Awards will be presented with Grand Stevie Award trophies, and recognized during The 17th Annual International Business Awards virtual ceremony on 1 December.


Winners of the 2020 Grand Stevie Awards are:

Most Honored Organization: The third largest private bank in Turkey, Yapi Kredi of Istanbul wins this honor with 43 points earned by Gold, Silver, and Bronze Stevie-winning entries for their website, mobile site, business technology solutions, and COVID-19 response.

Most Honored Public Relations Agency: LLYC, a global communications and public affairs consulting firm headquartered in Madrid, Spain, wins this honor with 42.5 points earned by Gold, Silver, and Bronze Stevie-winning entries for communication campaigns, videos, publications, and COVID-19 response. This is the third time in the past four years they have earned this honor.

Most Honored Marketing AgencyMagnet20, Istanbul, Turkey, which creates human experiences with products, services, and platforms to transform brands and grow businesses, wins with 9.5 points for Gold, Silver, and Bronze Stevies on behalf of GSK Turkey & TOG. In 2019 they won the Grand Stevie for Most Honored Interactive Services Agency.

Most Honored Interactive Services Agencymensemedia Gesellschaft für Neue Medien mbH of Düsseldorf, Germany earns this honor with 10.5 points for Gold and Bronze Stevie-winning nominations on behalf of Mercedes-Benz Buses Online.

Top 10: These are the top Gold, Silver, and Bronze Stevie winners among all other organizations honored in the 2020 IBAs, who will also receive Grand Stevie Awards:

  1. Melissa Sones Consulting, New York, New York USA (41 points)
  2. DP DHL, worldwide (37.5 points)
  3. (tie) Jeunesse Global, Lake Mary, Florida USA (32)
    Ayala Group of Companies, Manila, Philippines (32)
  1. (tie) Thai Life Insurance Plc., Bangkok, Thailand (31)
    PJ Lhuillier, Inc (PJLI), Makati City, Philippines (31)
    Ooredoo Group, Doha, Qatar (31)
  1. PAIRELATIONS, Centennial, Colorado USA (29)
  2. Türkiye İş Bankası, Istanbul, Turkey (29)
  3. Makers Nutrition, Hauppauge, New York USA (25)

“Of all the outstanding organizations and achievements that were recognized among this year’s IBA nominations, these 14 organizations stand out as the ones with the widest breadth of achievement,” said Maggie Gallagher, president of the Stevie Awards. “The Best of the IBA Awards honor organizations that show an especially strong dedication to honoring the work of their employees, the projects they produce and execute, and their commitment to customers. After the uncertainty 2020 has brought upon the world, these honorees should be especially proud of their “best of” recognition. We look forward to celebrating Grand Stevie winners during our virtual awards ceremony on 1 December.”

The International Business Awards feature a wide variety of categories to recognize achievement in every facet of work life, including management awards, new product awards, marketing awards, PR awards, customer service awards, website awards, and more.

Gold, Silver, and Bronze Stevie Award placements in the 2020 IBAs were determined by the average scores of more than 250 professionals worldwide in the three-month judging process.

For more information about The International Business Awards, including a complete list of all Stevie Award winners in the 2020 competition, visit

Topics: International business awards


Posted by Clara Im on Thu, Sep 24, 2020 @ 10:42 AM

世界最高のビジネス賞プログラムを主催するThe Stevie Awardsが2021年(第15回)スティービー・セールス&カスタマーサービス賞のエントリー受付を開始しました。エントリーキット、プログラムの詳細はホームページ(をご覧ください。


SASCS release



  • 今年のシニア営業幹部、今年の営業担当者などのセールス個人カテゴリー
  • 今年のグローバルセールスチーム、今年のオンラインセールスチームなどのセールスチームカテゴリー
  • 今年の営業ターンアラウンド、今年のセールストレーニングまたはコーチングプログラムなどの営業成果カテゴリー
  • 14産業グループの優秀セールスカテゴリー
  • 今年の第一線カスタマーサービス専門家、今年のカスタマーサービスリーダーなどのカスタマーサービスとコンタクトセンターの個人カテゴリー 
  • 今年のコンタクトセンター、今年のバックオフィスカスタマーサービスチームなどのカスタマーサービスとコンタクトセンターのチームカテゴリー
  • 電子商取引カスタマーサービス賞、カスタマーサービスイノベーション賞などのカスタマーサービスとコンタクトセンターの成果カテゴリー
  • 12産業グループのカスタマーサービス部門カテゴリー
  • 5つの産業グループのカスタマーサービス成功カテゴリー
  • 最高の新規ビジネスインテリジェンスソリューション、最高の新規マーケティングソリューションなどの新製品とサービスカテゴリー
  • 今年の営業コンサルティング業務、今年のインセンティブ、報酬または認定供給者などのソリューションプロバイダカテゴリー
  • 今年のビジネス開発専門家または今年のビジネス開発成果(ホスピタリティ&レジャー)などのビジネス開発カテゴリー



2021の授賞式では、スティービー・フェイバリット・ カスタマーサービス賞(Peoples Choice Stevie Awards for Favorite Customer Service)が選ばれます。この賞はスティービー・セールス&カスタマーサービス賞で人気を集めている賞で、一般の人々が「今年のカスタマーサービス部門」カテゴリーのファイナリストのうち、気に入ったカスタマーサービスを提供している企業に投票した結果をもとに受賞者が決定します。

2020のスティービー・セールス&カスタマーサービス賞受賞者は American Airlines, Barclays, Carbonite, Cisco, Clarabridge, Cricket Wireless, Cvent, Delta Vacations, DHL Express, GoDaddy, Mailchimp, OneWest Bank, SAP, Wells Fargo Treasury Management, VIZIO Inc. などです


Topics: business awards, スティービー・セールス&カスタマーサービス賞, Steve Awards for Sales and Customer Service


Posted by Clara Im on Thu, Sep 24, 2020 @ 10:34 AM


行世界最佳商奖评奖的史蒂夫®(Stevie® Awards)始征集 2021 (15)售及客史蒂夫®奖参展作品。要及象相具体详见(


SASCS release


及客史蒂夫®的特点是分150以上目,包括务开发奖 方案供等。加企可在下列目提交展作品,展作品不个数

  • 年度高级销售主管和年度销售代表等销售个人类别














2021年颁奖仪式中,将公布市民们评选的最佳客户服务史蒂夫®(Peoples Choice Stevie Awards for Favorite Customer Service)该奖项是销售及客户服务史蒂夫®奖中非常受欢迎的奖,是根据普通大众在年度客户服务部门类目的所有决赛入围作品中,为自己最喜爱的提供客户服务的组织投票的结果评选的。

2020销售及客户服务史蒂夫®奖的获奖作品包括 American Airlines, Barclays, Carbonite, Cisco, Clarabridge, Cricket Wireless, Cvent, Delta Vacations, DHL Express, GoDaddy, Mailchimp, OneWest Bank, SAP, Wells Fargo Treasury Management, VIZIO Inc.等。


Topics: business awards, Steve Awards for Sales and Customer Service, 销售及客户服务史蒂夫奖

제15회 영업 및 고객서비스 스티비대상 출품작 모집

Posted by Clara Im on Thu, Sep 24, 2020 @ 10:23 AM

비즈니스 개발고객 서비스영업 성과와 전문가  수상 후보

세계 최고의 비즈니스 대상 프로그램들을 주관하는 스티비 어워즈(Stevie® Awards)가 2021년 (15회) 영업 및 고객서비스 스티비대상 출품작 모집을 시작했다. 출품요강과 대상 관련 상세 내용은 홈페이지(에서 볼 수 있다.

전 세계 모든 고객 서비스, 컨택 센터, 비즈니스 개발 및 영업 부서, 팀 및 전문가뿐만 아니라, 이 전문가들이 이용하는 신제품, 서비스 및 솔루션 공급업체 모두 수상 후보로 출품할 수 있다. 2021년 대상은 2019년 7월 1일 이후의 업적을 기준으로 수상자를 결정한다.

SASCS release

출품비가 할인되는 조기 출품 마감일은 2020년 10월 14일이다. 최종 출품 마감일은 11월 12일이지만, 지체료 지불 시 2021년 1월 13일까지 출품할 수 있다. 최종 본선진출작은 1월 중순에 발표될 예정이며, 3월 5일 (건강과 안전 조건이 허락된) 미국 라스베이거스의 시저스 팰리스 호텔에서 열리는 시상식에서 스티비 금상, 은상, 동상 수상자가 발표된다.

영업 및 고객 서비스 스티비대상은 150개 이상의  영업상,  고객 서비스상,  비즈니스 개발상,  신제품상 및  솔루션 공급업체상 등 여러 부문에 걸쳐 다양한 상을 시상한다. 참가 기업들은 아래와 같은 카테고리에 제한 없이 출품작을 제출할 수 있다.

  • ㆍ올해의 시니어 영업 임원과 올해의 영업 대행인와 같은 영업 개인 부문
    ㆍ올해의 글로벌 영업팀과 올해의 온라인 영업팀과 같은 영업팀 부문
    ㆍ올해의 영업 전환과 올해의 영업 교육 또는 코칭 프로그램과 같은 영업 성과 부문
    ㆍ14개 산업 그룹의 우수 영업 부문
    ㆍ올해의 접점 고객서비스 전문가와 올해의 고객서비스 리더와 같은 고객서비스와 컨택센터 개인 부문
    ㆍ올해의 컨택센터와 올해의 비영업 고객서비스팀과 같은 고객서비스와 컨택센터 팀 부문
    ㆍ온라인 상거래 고객서비스상과 고객서비스 혁신상과 같은 고객서비스와 컨택센터 성과 부문
    ㆍ12개 산업 그룹의 고객서비스 부서 부문
    ㆍ5개 산업 그룹의 고객서비스 성공 카테고리
    ㆍ최고의 새로운 비즈니스 정보 솔루션과 최고의 새로운 마케팅 솔루션과 같은 신제품과 서비스 부문
    ㆍ올해의 영업 컨설팅 솔루션 공급업체 부문
    ㆍ올해의 비즈니스 개발 전문가 또는 올해의 비즈니스 개발 성과(숙박&레저 부문)과 같은 비즈니스 개발 부문

올해 새로운 점은, 짧은 동영상 또는 몇몇 지시된 질문들에 대한 답변을 제출하도록 선택지를 제공하고, 전체 카테고리의 제출 요건이 간소화되었다는 것이다.

2021년 신규 카테고리에는 조직, 동료, 고객, 커뮤니티의 팬데믹의 충격을 해결하기 위한 비즈니스 개발, 고객 서비스, 영업 전문가들의 뛰어난 노력들을 인정하는 여섯개의 출품료가 없는 코로나19 대응 카테고리들이 포함된다.

2021년 시상식에는 시민들이 뽑은 가장 좋은 고객 서비스 스티비상(People’s Choice Stevie Awards for Favorite Customer Service)이 선정된다. 이 상은 영업 및 고객 서비스 스티비대상에서 큰 인기를 누리고 있는 상으로, 일반 대중들이 '올해의 고객 서비스 부서' 부문 본선 진출작 중 자신이 좋아하는 고객 서비스를 제공한 기업에 투표한 결과를 토대로 수상자가 결정된다.

2020년 영업 및 고객 서비스 스티비대상 수상자에는 American Airlines, Barclays, Carbonite, Cisco, Clarabridge, Cricket Wireless, Cvent, Delta Vacations, DHL Express, GoDaddy, Mailchimp, OneWest Bank, SAP, Wells Fargo Treasury Management, VIZIO Inc. 등이 있다.

2021년 대상은 전 세계 150여 전문가들에 의해 심사가 이루어진다.

Topics: business awards, 비즈니스대상, Steve Awards for Sales and Customer Service, 영업 및 고객서비스 스티비대상

Unternehmen aus dem deutschsprachigen europa überzeugen bei den 17. International Business Awards®

Posted by Jule Kern on Thu, Sep 24, 2020 @ 06:15 AM

Die diesjährigen Gewinner der International Business Awards wurden bekannt gegeben

Die Stevie® Awards ehren bereits zum 17. Mal Gewinner aus der ganzen Welt.

Auch in diesem Jahr wurden Organisationen und Führungskräfte auf der ganzen Welt bei den jährlichen International Business Awards als Gold-, Silber- und Bronze-Stevie®-Preisträger ausgezeichnet. Aufgrund der gesundheitlichen Situation werden die Preisträger in diesem Jahr am 1. Dezember im Rahmen einer virtuellen Preisverleihung geehrt.

Tickets für die Veranstaltung sind ab sofort unter erhältlich.

24 Organisationen aus dem deutschsprachigen europäischen Raum konnten sich in diesem Jahr über Auszeichnungen freuen

In diesem Jahr wurden aus dem deutschsprachigen Raum zwanzig Organisationen aus Deutschland, drei Organisationen aus der Schweiz und eine Organisation aus Liechtenstein mit Stevie Awards ausgezeichnet.

Corinna Reibchen, passcon CEO und Gründerin

Die passcon GmbH aus Hamburg, eine internationale Beratungsagentur, zählt zu den großen Gewinner des diesjährigen Wettbewerbs. passcon gewann einen Gold Stevie Award, die höchste Auszeichnung, sowie drei Silber- und zwei Bronze-Stevies. Der Gold Stevie Award wurde der Organisation für „GoKYC“ in der KategorieSaaS Enablement as a Service verliehen.

Passcon über zeugte in diesem Jahr bereits mehrfach die Jury der German Stevie Awards 2020. Mit welchen Leistungen sich das Beratungsunternehmen hier gegen seine Konkurrenz durchsetzte, lesen Sie hier

m.Doc. aus Köln war mit zwei silbernen und zwei bronzenen Stevie Awards ein weiterer großer Gewinner. Das Software-Unternehmen schafft neue und smarte Wege des Informationsmanagements im Gesundheitssektor. Ausgezeichnet wurde m.doc für seine Patienten-APP in den speziellen Kategorien zum Umgang mit COVID-19.  

Philip Morris International aus Lausanne (Schweiz) gewann einen goldenen, einen silbernen und einen bronzenen Stevie. Den Gold Stevie Award erhielt das Unternehmen in der Kategorie Innovation of the Year - Consumer Products Industries für „Reinventing digital printing for packaged consumer goods“.

Die VP Bank mit Sitz in Vaduz, Liechtenstein, erhält den Gold Stevie Award in der Kategorie Best Annual Report – Associations für ihren Geschäftsbericht „We connect. Annual Report 2019“.

Weitere Gewinner der International Business Awards 2020 aus dem deutschsprachigen Raum sind u.a. die Deutsche Telekom Services Europe SE (Köln), DHL Express (Muttenz, Schweiz), dotSource (Jena), Geneva Centre for Human Rights Advancement and Global Dialogue (Genf), JI Experience (München), NetFederation (Köln) und riskmethods (München).

Hier finden Sie die vollständige Liste aller Gewinner des Stevie Award 2020 in Gold, Silber und Bronze nach Kategorien sortiert.  

Die Stevie Gewinner wurden aus mehr als 3.800 Nominierungen ausgewählt

Insgesamt wurden die goldenen, silbernen und bronzenen Stevie-Gewinner aus mehr als 3.800 Nominierungen von Organisationen aus mehr als 60 Ländern ausgewählt.  Das sind rund 200 Einreichungen weniger als im letzten Jahr. "Angesichts der außergewöhnlichen Umstände, unter denen Unternehmen und andere Organisationen auf der ganzen Welt in den vergangenen sechs Monaten operierten, sind wir erfreut über die Anzahl der Einsendungen, die die IBAs in diesem Jahr erhalten haben, und über die erstaunliche Anzahl von Geschichten über anhaltenden Geschäftserfolg, individuellen Heldenmut und Selbstlosigkeit sowie über das verstärkte Engagement für die Gesundheit und Sicherheit von Mitarbeitern, Kunden und Gemeinden", erklärte Maggie Gallagher, die Präsidentin der Stevie Awards. 

In Kürze werden die Gewinner der Best of the IBA Awards, fünf Best-of-Competition-Preise, bekannt gegeben.  Die Gewinner werden anhand der Gesamtzahl der von den Organisationen gewonnenen Gold-, Silber- und Bronze Stevies ermittelt und am 1. Dezember im Rahmen der virtuellen Preisverleihung geehrt.

Weltweit können alle Organisationen an den International Business Awards teilnehmen und Nominierungen in Kategorien wie Management, Unternehmen des Jahres, Marketing, Öffentlichkeitsarbeit, Kundenservice, Personalwesen, neue Produkte, IT, Websites und vieles mehr einreichen. Die Bewerbungsphase der 18. International Business Awards beginnt im Januar 2021.




Topics: deutschland, Internationaler Wirtschaftspreis, Preisträger, 2020 International Business Awards, schweiz, Liechtenstein

Staying Chill with PepsiCo

Posted by Hailey Roos on Wed, Sep 23, 2020 @ 12:09 PM
  • - Humidity and condensation cause serious problems for PepsiCo sales including lack of visibility, water leakage, and risk of electric shock
  • - PepsiCo’s BLU cooler lowers the cost of cooling and creates a condensation-free, 100% visible case for beloved products

About PepsiCo

PepsiCo entered India in 1989 and has since grown into one of the largest multinational corporation food and beverage businesses in the country. The company is dedicated to continuously improving all of their products, operating responsibly to protect the planet, and empowering people around the world to create long-term success for society. 

Keeping Cool

Tropical countries in Asia and Africa have extreme weather conditions with temperatures over 41 degrees celsius and humidity over 75%. During the rainy season, humidity rises to nearly 90%, which leads to many of Pepsi coolers’ glass doors to drip with heavy condensation and subsequently block the products’ visibility, leading to a serious loss of sales and high risk of leakage and electrical shock. 

BLU Cooler was introduced as a super workhorse, robust design cooler with efficient temperature management. The full-length glass door doubles the visibility and lowers the cost of cooling by 20% compared to existing coolers. Patented Hot Air-Flow Management ensures 100% condensation-free see through experience in any environmental conditions, even in the highest humidity. 

PepsiCo India won multiple awards for Innovation in Product Design & Development: both Gold and Silver Stevies for Consumer Products & Services and a Silver Stevie for Energy & Sustainability in The 2020 Asia-Pacific Awards®. 

Interested in entering The 2021 Asia-Pacific Awards? 

Request the entry kit

Topics: Asia-Pacific Stevie Awards

ValueSelling Associates to Sponsor Stevie® Awards for Sales & Customer Service for 12th Consecutive Year

Posted by Maggie Gallagher on Wed, Sep 23, 2020 @ 10:40 AM

The Stevie® Awards, organizer of the world’s premier business awards programs, has announced that ValueSelling Associates will again sponsor the 2021 (15th annual) Stevie® Awards for Sales & Customer Service. ValueSelling has sponsored this competition since 2008.

Entry kits and complete details on the competition are available at

value selling 2020 2

Eligible nominees include departments, teams, and professionals from around the world who work in customer service, contact center, business development, and sales. New products and services and solution providers used by those professionals are also eligible. The 2021 awards will recognize achievements since July 1, 2019.

“We are thrilled to work with ValueSelling once again to put a spotlight on the amazing sales and customer service professionals and organizations around the world. This competition has grown tremendously over the years with their support. The Stevie Awards values ValueSelling’s participation as a sponsor,” said Maggie Gallagher, President of the Stevie Awards.

ValueSelling Associates is the creator of the ValueSelling Framework®, the practical and proven sales methodology preferred by sales executives around the globe. Since 1991, ValueSelling Associates has helped thousands of sales professionals increase their sales productivity and realize immediate revenue growth. They offer customized training to FORTUNE 1000, mid-sized and start-up companies to keep it simple and drive sales results. 

valueselling 2020

Julie Thomas, President of ValueSelling Associates said “ValueSelling has partnered with the Stevie Awards for Sales & Customer Service for more than 11 years. It’s been a great platform on which to celebrate the accomplishments of our customers and business partners, and a cost-effective way to promote our capabilities to prospective clients around the world.”

Interested in submitting nominations in the 2021 Stevie Awards for Sales & Customer Service?

Request the entry kit


Topics: stevie awards for sales and customer service

Panning for Gold at the 17th Annual Stevie Awards for Women in Business

Posted by Christina Speck on Tue, Sep 22, 2020 @ 09:00 AM

This blog is written by Christina Speck (pictured below), one of the judges for the 17th
 Annual Stevie Awards for Women in Business. She is Head of the Client Lab at MassMutual and the Founder of Innovation Hacks. Connect with her on

Christina Speck, Stevie Awards JudgeIt is no secret that women are making waves in corporate America today. In the late 19th century, women broke new ground by heading for the Klondike in Alaska, panning their way to riches during the hunt for gold. In an article titled Hints to Women written on December 31, 1897, Annie Hall Strong said, "Women have made up their minds to go to the Klondike, so there is no use trying to discourage them." The article appeared in Skaguay News and was reprinted in newspapers around the country. During this trek, over a thousand women crossed the trails alone or in groups. They earned glowing tributes from the men who reported that the women hauled 100 pounds over several miles. They dragged their own stuff and fended for themselves without asking for help. Many of them made huge fortunes when they struck pure gold.

The spirit to go for gold and showcase the pure grit and determination of women is alive and well at the Stevie’s today. The Stevie Awards for Women in Business are one of eight internationally recognized, prestigious Stevie Award programs. Originally conceived by The Stevie Awards Executive Chairman, Michael Gallagher, as a way to “restore public confidence and investor trust," The Stevie Awards are intended to honor the long road to business and product innovation. As the glittering award indicates, STEVIE (derived from the Greek word ‘crowned’) is meant to crown or bestow gold on outstanding and commendable performance in the face of adversity. 

One such example is the digital anthology eBook “I fly” that was created about the stories of resilience to give hope to others grasping with change and looking for new ways to reinvent their lives. These women went above and beyond to overcome extraordinary life events. Grief, loss, and pain permeate all our lives; but to know that one can not only survive trauma, tragedy, and adversity, but thrive on the other side, is what makes this entry so enduring. Another touching more grassroots entry is a most illuminating contribution from a thought leader who is known for her brilliant contributions to often articulate Steve Jobs’ vision. And it goes on and on – stories that are equally heart rending as they are inspiring.

As a returning Stevie Awards judge, I am humbled by these stories and the entries of women who set new standards and put their proverbial footprint on the sands of time. These women in business come from all nationalities and backgrounds. There is no better place for their contributions and innovation to be showcased than the Stevies which attract thousands of entries from over 70 countries. Join me in cheering on these women who had the courage to start something that changed the world for the better and perhaps, for good!


Interested in becoming a Stevie Awards judge for 2021?

If you qualify, you'll be assigned categories based on your experience, function, and industry.  Categories are judged online, and you'll be able to review and rate as many nominations as you like, at your convenience, any time, day or night. As a judge you will learn how other organizations and individuals are achieving success and confronting challenges, you'll receive a certificate of appreciation suitable for framing, and you'll have an opportunity to win two free tickets to one of our awards banquets. Learn more about judging for the Stevie Awards.

Apply to Judge The Stevie Awards

About The Stevie Awards for Women in Business

The Stevie Awards for Women in Business honor the achievements of working women in more than 100 categories, including Entrepreneur of the Year, Executive of the Year, Mentor or Coach of the Year, Lifetime Achievement Award, Achievement in Equal Pay, Women Helping Women, Employee of the Year, Woman-Owned or -Run Company of the Year and Innovator of the Year. All female entrepreneurs, executives, employees, and the organizations they run, worldwide, are eligible to be nominated. New this year are COVID-19 response awards categories for individuals, organizations, and marketing and PR. 

The 2020 Stevie Awards for Women in Business will be judged by more than 200 leading professionals around the world, and nominees will have access to all the judges’ comments and suggestions about their nominations. The last call for entries for the Stevie Awards for Women in Business is September 16, 2020.

The 2019 Gold, Silver, and Bronze Stevie Award winners reflected a diverse group of large and small organizations around the globe. Winners included, among others: 

  • Gail Becker, CEO, CAULIPOWER, Encino, CA USA
  • Alia Koudsi, Key Account Certified International Specialist, DHL Express, United Arab Emirates
  • Carolyn Tisch Blodgett, Senior VP and Head of Global Branding, Peloton, New York, NY USA
  • Carolyn Aronson, CEO and Founder, It’s a 10, Coral Springs, FL USA
  • Stephanie Wernick-Barker, President, Mondo, New York, NY USA
  • Siti Choiriana, Consumer Service Director, PT. Telekom Indonesia, Jakarta, Indonesia
  • Oanh Phuong, Regional Head of Customer Support, HP Inc., Asia-Pacific and Japan
  • Margarita Simkin, Co-Founder and Executive Chairwoman, INKAS® Armored Vehicle Manufacturing, Toronto, Canada
  • Seda Kalyoncu, Senior Vice President of Corporate Communications, Turkish Airlines, Istanbul, Turkey
  • Mejuri, Toronto, Canada
  • Law on Earth, Brisbane, Australia
  • Susan G. Komen, Chicago, IL USA
  • Asian Venture Philanthropy Network, Singapore


Topics: stevie awards for women in business

How to Build And Maintain Client Relationships Remotely

Posted by Sam O'Brien on Mon, Sep 21, 2020 @ 10:23 AM

Despite the pandemic, some of us have seen an incredible upturn in workload, and most have had to handle this surge in responsibility while working remotely. Remote workers face unique challenges, particularly as it pertains to forging new relationships while strengthening existing ones.

Suppose you’re a freelancer or are working independently. In that case, you may not need frequent check-in with clients. Additionally, meeting face to face may not be practical due to the social distancing guidelines in your country; never mind the ability to access an office. Other things to consider when communicating remotely are things like different time zones, expensive phone or internet tariffs, or a lack of technical know-how. 

With the influx of technology we have at our fingertips today, there are endless ways to make a connection with remote work tools, text, video calls, and instant messaging apps. You can stay in touch with your team, improve your skill set with personal development courses online, while staying up to date on projects with a team collaboration tool and continue sales prospecting as usual with cloud-based CRMs. 

Beyond technology, there are a few more practical ways to build and maintain client relationships wherever you’re working from. Let’s examine some. 

Establish a routine 

Creating a communication plan with clients is your first step to staying on track. If this is the onset of a new relationship, have an open discussion about contact frequency and format. Ensure this is transferred across to your team, so there are no missed conversations.

This information needn’t be strictly professional, either. You can use your creativity and identify information the client may find useful like news articles or product promotions. This proactivity lends itself kindly to good relationship building.

Get deeper

To help break the ice, have an icebreaker question or questions ready to go at the start of any meeting. Not all client relationships need to stay strictly in work boundaries. If you’re having a video chat, try putting something interesting or quirky in the frame in the hopes it sparks a conversation. 

Source: Adobe stock

Get your technology on the same wavelength 

With the myriad of communication tools available on the market, it’s essential that you ask your client their preferred method of contact, and ensure you’re set up to match it.

A client’s preferred communication method varies according to their personality, age, industry, and other factors.

Some people don’t like appearing on camera and would prefer all meetings done over the phone. A landline isn’t the best for this, given limited capability and the cost of a phone call these days.

If you are dealing with clients regularly on the phone, look into a VoIP line for home offices. A VoIP line works over the internet and can improve quality. It also can link up with your CRM to help track and record conversations with third-party integration

Have a look around for the best VoIP router to suit your budget. Personally, since you’re on the Stevie Awards page, maybe go for a vendor in this field who’s been recognized by the Stevie’s alreadyInterested in entering The 2021 International Business Awards? Request the entry kit.

If the client is happy to video chat, ensure you’ve got the right software and hardware to ensure no awkward freezes or too many “can you say that again-s?”

Source:Adobe stock

Try not get too familiar 

Because it's so easy to call or text a client, there's a tendency to forget business formality. While, as we mentioned earlier, there is a need to speak more casually, if it gets too casual, it can wade into unprofessional and disrespectful territory. This is a business relationship, not a friendship, and must be treated as such.

You do this by curating professionalism across communication channels. On a call, make sure you greet and leave the conversation accordingly. No "hey" or "cheers." On a video call, lose the sweatshirt and wear something more suitable. When texting, avoid emojis and text speak. Don't just launch into a conversation either. 

Acknowledge if you've made a mistake 

If you've messed up, then don't hesitate to make it known. Leaving it hanging will only haunt you, and may mean more than just embarrassment at the end of the day. Working remotely makes it harder to gain trust and loyalty. And mishandling a situation where you're the one at fault will only make this much harder.

If you've made an error, apologize, admit you were wrong, take responsibility, and clarify how this may impact the client. For instance, "I apologize, I missed that; unfortunately, it will set us back a few days. I ensure it won't be repeated." Following that, explain how it happened, take accountability, and work on making sure it doesn't happen again.

Source: Adobe stock

Be an active listener 

Active listening means just that, listening instead of just hearing. It can be hard to listen or get your point across in a remote setting; you may be missing out on a point or on context if you’re just waiting to comment.

Instead of thinking about what to say next, listen carefully to what a client is saying. Take active notes while working on your comprehension ability. Then, once a client has finished expressing themselves, relay their message back to them to ensure you’re both on the same page.

Active listening isn’t just for the phone or video call either; it’s across written communication as well. Make sure you’ve thoroughly read and understood a message before composing your reply. When responding, include a summary of their wishes to ensure consistency. 

Don’t get lost in the jargon 

When you’re in the office talking to your peers, you can drop all the acronyms and code words you want, because you’re speaking the same lingo. Often, your client may not be an expert in your specific sector, and so your industry-related terms may as well be written in Mandarin.

You must be sensitive to the words or terms your client may be unfamiliar with. If you’re not sure, avoid them altogether. In fact, communicating in this way may help both of you - as you learn to present your ideas, topic, or concepts in a way that forces you to think differently about their positioning. 


Working remotely can make client communication challenging. Even if you’re armed with your CRM, your project planners, an all in one desktop app that collects all communications, and a million post-it notes, there’s still plenty of room for error. However, by remembering all we’ve mentioned above, you can create and maintain productive and friendly client relationships no matter where you’re working from.


Sam O'Brien is the Senior Website Optimisation & User Experience Manager for EMEA at RingCentral, a Global VoIP, video conferencing and call centre software provider. Sam has a passion for innovation and loves exploring ways to collaborate more with dispersed teams. He has written for websites such as UC Today and Martech Advisor. Here is his LinkedIn.

Headshot: from RingCentral

Call for Entries Issued for 15th Annual Stevie® Awards for Sales & Customer Service

Posted by Maggie Gallagher on Thu, Sep 17, 2020 @ 09:00 AM

Business Development, Customer Service, and Sales Achievements, Professionals, and More May Be Nominated

The Stevie® Awards, organizer of the world’s premier business awards programs, has issued a call for entries for the 2021 (15th annual) Stevie Awards for Sales & Customer Service. Entry kits and complete details on the competition are available at

Eligible nominees include departments, teams, and professionals from around the world who work in customer service, contact center, business development, and sales. New products and services and solution providers used by those professionals are also eligible. The 2021 awards will recognize achievements since July 1, 2019.

SASCS release

The early-bird entry deadline with reduced entry fees is October 14, 2020. The final entry deadline is November 12, but late entries will be accepted through January 13, 2021 with payment of a late fee. Finalists will be announced in mid-January, and the Gold, Silver, and Bronze Stevie Award winners will be revealed during a gala awards banquet on March 5 (health and safety conditions permitting) at Caesars Palace in Las Vegas.

The Stevie Awards for Sales & Customer Service feature more than 150 sales awards, customer service awards, business development awards, new product awards, and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  •         Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  •         Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  •         Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  •         Sales Distinction categories in 14 industry groupings
  •         Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  •         Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  •         Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  •         Customer Service Department categories in 12 industry groupings
  •        Customer Service Success categories in five industry groupings
  •         New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  •         Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards, or Recognition Provider of the Year
  •        Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year - Hospitality & Leisure

New this year, for all categories the submission requirements have been simplified, offering the choice to submit a short video or brief answers to several directed questions.

New categories for 2021 include six free-to-enter COVID-19 response categories that will recognize outstanding efforts by business development, customer service, and sales professionals to address the pandemic's impact on their organizations, teammates, customers and communities.

Interested in entering the 2021 Stevie Awards 

2021 will see the return of the People’s Choice Stevie Awards for Favorite Customer Service, a popular feature of the Stevie Awards for Sales & Customer Service in which the general public may vote for their favorite providers of customer service, from among all finalist nominations in the Customer Service Department of the Year categories.

Winners of the 2020 edition of the Stevie Awards for Sales & Customer Service included American Airlines, Barclays, Carbonite, Cisco, Clarabridge, Cricket Wireless, Cvent, Delta Vacations, DHL Express, GoDaddy, Mailchimp, OneWest Bank, SAP, Wells Fargo Treasury Management, VIZIO Inc., and more.

The 2021 competition will be judged by more than 150 professionals around the world.

Topics: stevie awards for sales and customer service

Making Classic Technologies Cloud Compatible

Posted by Hailey Roos on Tue, Sep 15, 2020 @ 09:45 PM
  • Red Hat’s Quarkus framework modernizes Java software by making it cloud-native

  • Revolutionary open-source project helps applications consume 1/10th the memory and startup 300x faster when compared to traditional Java

  • Quarkus helps Java maintain its platform leader status through modern innovation designed to meet the fast-paced, ever-changing demands of today’s businesses

Argentine Ministry of Health Enlists Red Hat to Help Establish a National  Digital Health Network | Business Wire

About Red Hat 

Red Hat is the world’s leading provider of enterprise open-source software solutions. They use a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, contained, and Kubernetes technologies. 

Modernizing Fundamental Technology 

Red Hat’s Quarkus framework makes Java relevant where it otherwise may have been dismissed. Despite Java’s age, there are still millions of Java developers and numerous mission-critical enterprise applications running in Java in some of the world’s largest organizations. Quarkus is a Kubernetes-native Java framework tailored for GraaIVM and HotSpot, crafted from the best Java libraries and standards. The goal of Quarkus is to make Java a leading platform and serverless environment while offering developers a unified reactive and imperative programming model to optimally address a wider range of distributed application architectures. In recent years, there has been a massive investment in Java, but without Quarkus leading Java into cloud-native, modern app development, Java would run the risk of not being able to adequately meet the changing needs of businesses today. 


Quarkus represents a fundamental shift in modern application development and is designed to address some of the shortcomings that Java faces in cloud-native application architectures. Java developers are able to use Quarkus to build apps that have a faster startup time and take up less memory than traditional Java-based microservices frameworks. Quarkus includes flexible and easy to use APIs that enable developers to build cloud-native apps and best-of-breed frameworks. 

As an open source project, Quarkus has gained attention because of its revolutionary approach to running Java in the cloud, its native use of containers, and its ability to provide a true serverless runtime for Java. This framework is designed to work out-of-the-box with more than 80 popular Java extensions. Developers can choose the Java frameworks they want for their applications, which can be run in JVM mode or compiled and run in native mode. Quarkus also includes developer productivity capabilities, such as live coding so that developers can immediately check the effect of code changes and quickly troubleshoot them, unified imperative and reactive programming with an embedded managed event bus, unified configuration, and easy native executable generation. Quarkus builds applications to consume 1/10th the memory when compared to traditional Java and to have 300x faster startup times, both of which greatly reduce the cost of cloud resources.

Quarkus is designed to spark developer joy, meaning that tried and true Java developers are able to continue working in the language they know and love. Quarkus is changing the game when it comes to driving the future of Java. 

Red Hat won the Bronze Stevie for New Product & Service Categories - Business Technology - Software Development Solution in The 2020 American Business Awards®.

Interested in entering The 2021 American Business Awards?

Request the entry kit

Topics: American business awards, technology innovations

Last Call für die 17. jährlichen Stevie Awards for Women in Business

Posted by Jule Kern on Mon, Sep 14, 2020 @ 03:31 AM

Unternehmerinnen, weibliche Führungskräfte, Arbeitnehmerinnen und von Frauen geführte Organisationen weltweit können ihre Nominierungen noch bis zum 16. September einreichen.


Noch drei Tage läuft die Nominierungsphase der Stevie Awards for Women in Business. Bereits zum 17. Mal ehren die Stevie Awards im Rahmen dieses speziellen Wirtschaftspreisprogramms herausragende Leistungen von Unternehmerinnen, Frauen in Führungspositionen, Mitarbeiterinnen und von Frauen geführte Organisationen. Bis zum 16. September haben Interessentinnen noch die Möglichkeit, ihre Nominierungen gegen die Zahlung einer Nachgebühr einreichen. In der Bewertung entstehen den Nachmeldungen keine Nachteile.

Hier erhalten Sie die Teilnahmeunterlagen

Die stolzen Gewinnerinnen werden dann am 29. September bekannt gegeben und mit ihren Bronze- Siber- und Gold-Auszeichnungen bei einer feierlichen Preisverleihung geehrt. Die Preisverleihung findet dieses Jahr erstmalig in einem virtuellen Rahmen am 9. Dezember statt.

Mit den Stevie Awards for Women in Business werden die Leistungen von berufstätigen Frauen in mehr als 100 Kategorien gewürdigt. Prämiert werden die Frauen unter anderem in den Kategorien:

  • Unternehmerin des Jahres
  • Weibliche Führungskraft des Jahres
  • Mentorin oder Coachin des Jahres
  • Preis für das Lebenswerk
  • Verdienst um Lohngleichheit
  • Frauen helfen Frauen
  • Mitarbeiterin des Jahres
  • Von Frauen geführtes Unternehmen des Jahres
  • Innovatorin des Jahres

Neue Kategorien für dem Umgang mit COVID-19

Als Reaktion auf die aktuelle Situation haben die Stevie Awards einige spezielle Kategorien in Bezug auf den Umgang der Unternehmen und einzelner Personen mit COVID-19 in ihrem Berufsfeld geschaffen.

Zu den Kategorien zum Umgang mit COVID-19 gehören:

  • Frontline Medical Hero of the Year
  • Education Hero of the Year
  • Delivery Hero of the Year
  • Public Service Hero of the Year
  • Most Exemplary Employer
  • Communications or PR Campaign of the Year – COVID-19-related Information

...und weitere.

Auch die Kategorien Marketing- und PR-Kampagne des Jahres wurden in diesem Jahr stark erweitert.

Vereinfachte Anforderungen für die Einreichung

Die Anforderungen für die Einreichungen wurden in allen Kategorien für 2020 überarbeitet und vereinfacht. Verlangte die Bewerbung in den vergangenen Jahren noch eine Leistungsbeschreibung von bis zu 650 Wörtern, beantworten die Teilnehmerinnen eine Reihe von Fragen. Alternativ können sie ein Video mit einer Länge von bis zu fünf Minuten einreichen, in dem die Fragen behandelt werden.

„Das neue Vorgehen soll es den Teilnehmerinnen erleichtern, ihre Leistungen auf den Punkt zu beschreiben“ erklärt Maggie Gallagher, Präsidentin der Stevie Awards. „Gleichzeitig erleichtert es den Juroren, die Qualität der verschiedenen Einreichungen zu bewerten“ so Gallagher weiter.

Dies kommt besonders denjenigen zugute, die sich für eine Last-Minute-Nominierung bis zum 16. September entscheiden.

 Women | Future Conference

Anders als in den letzten Jahren findet die Women|Future Conference nicht am selben Tag der Preisverleihung statt. Stattdessen wird die zweitägige Konferenz für berufstätige Frauen schon am 12. Und 13. November im Caesars Palace in Las Vegas stattfinden. Die Women|Future Conference thematisiert die drängendsten Geschäftsfragen von morgen. Sie befasst sich mit diesen Themen aus der Perspektive von Frauen, die in diesen Bereichen tätig sind und darüber hinaus, wie sie Frauen in allen Branchen –ihre Karrieren und Unternehmen – beeinflussen. Mit vielen strukturierten Networking-Möglichkeiten und Fallstudien von früheren Stevie®-Gewinnerinnen und aktuellen Stevie®-Nominierten ist diese Veranstaltung ausschließlich für Frauen.

Starke Frauen – Women in Business Preisträgerinnen des letzten Jahres 

Die Gewinnerinnen der Goldenen, Silbernen und Bronzenen Stevie Awards 2019 spiegeln eine vielfältige Gruppe großer und kleiner Organisationen rund um den Globus wider. Zu den Gold- Preisträgerinnen 2019 zählen auch Geschäftsfrauen und Unternehmen aus Deutschland, Österreich und der Schweiz.

  • TourRadar aus Wien gewann den Gold Stevie Award in der Kategorie Employee of the Year für Melissa Lopez, Assistant Team Lead im Sales and Support Team in Nordamerika.
  • Für Digging Deep aus Cham in der Schweiz gewann die Schriftstellerin Rosemary Lokhorst, Technologieunternehmerin und preisgekrönte Spieleproduzentin einen Silber und einen Bronze Stevie. Digging Deep ist eine gemeinnützige Organisation, die die heilende Kraft des Selbstausdrucks durch Spaß und die Nutzung digitaler Selbsthilfetools aktiviert.
  • Stolzer Gewinner von zwei Gold Stevie Awards war LabTwin aus Berlin. Das weltweit erste digitale Laborassistent mit Sprach- und KI-Unterstützung erhielt die jeweils höchsten Auszeichnung für Magdalena Paluch, Mitgründerin und Geschäftsführerin von LabTwin.

Nach Abschluss der Bewerbungsphase prüfen über 200 führende Expertinnen aus aller Welt die eingegangenen Nominierungen. Die Preisträgerinnen haben nach der Bekanntgabe der Gewinner Zugang zu allen Kommentaren und Vorschlägen der Jury, bezüglich ihrer Nominierungen.

Wenn auch Sie sich bei den 17. Stevie Awards for Women in Business mit ihren Leistungen bewerben möchten, registrieren Sie sich noch heute unter


Topics: Awards for Women in Business, woman awards

Pitch your Women-Owned Business! Announcing The Women|Future Conference Pitch Competition

Posted by Nina Moore on Thu, Sep 10, 2020 @ 02:00 PM

Do you or someone you know own a women-run business founded in November 2017 or later? Enter the 2020 Women|Future Conference Business Pitch Competition for a chance to win funding! 💸 The Women|Future Conference has added this competition as a new feature to the two-day virtual event happening November 12-13, 2020. It is an opportunity for women-owned businesses and female entrepreneurs who are navigating the startup phase of their business endeavors to receive funding -- think of it as a 'Shark Tank' for female business owners. 

If selected, finalists will be asked to record a three-minute pitch about their product/service, business model, and target market. Submissions will be reviewed by the Women|Future Conference team and final pitches will be judged by a panel of female venture capitalists and conference attendees during our virtual event on November 13, 2020. There will be three winners, each of which will receive a monetary prize.

Pitch Your Business

There are still sponsorship opportunities available which go toward funding the pitch competition. If your organization is interested in sponsoring, email or visit our sponsorship and advertising page to request information.


The Women|Future Conference agenda features virtual sessions, panels, and workshops that address today’s trending topics and current issues in areas such as technology, sustainability, career and financial planning, diversity in the workplace, leadership, crisis management, and more. The conference is made up of 100 transformative women speakers from around the world including notable CEOs, founders, entrepreneurs, and executives from AT&T Business, Amazon, Girl Scouts of the USA, Deloitte, HCL, Cisco, Microsoft, Roku, PayPal and more. View the speaker lineup.

View the Women|Future Conference Agenda

WFC_Social_Student Pricing Available TW FB

In the spirit of back to school season, we recently announced that students can attend the Women|Future Conference at half-price (that's just $49 compared to the regular ticket price of $99!) Many Women|Future Conference speakers will discuss topics relevant to young women who have just entered the workforce, or are thinking about their future careers.

If you know a student who is an aspiring business owner, or would love to hear from female entrepreneurs, founders, and executives in diverse industries, let her know about this incredible opportunity! Registration for the Women|Future Conference is open. Save 10% when you register three or more people together.

Register for the Conference

👍Get Social With the Women|Future Conference 





Questions about the Conference?

Conference Registration and Sponsorship Opportunities

Ruslana Milikhiker, Conference & Event Manager


Conference Marketing and PR 

Nina Moore, Marketing Manager


Topics: women awards, Women in Business, Awards for Women in Business, female entrepreneurs, woman awards, Stevies awards for women, women in busines, Women Future Conference

Stevie® Awards Announce Winners in 17th Annual International Business Awards® from Across the Globe

Posted by Maggie Gallagher on Thu, Sep 10, 2020 @ 09:00 AM

Businesses Honored for Achievements Amidst COVID-19

High-achieving organizations and executives around the world have been recognized as Gold, Silver, and Bronze Stevie® Award winners in The 17th Annual International Business Awards®, the world's only international, all-encompassing business awards program.

Nicknamed the Stevies from the Greek word for "crowned," the awards will be presented at a virtual awards ceremony on Tuesday, December 1.

Tickets for the event are on sale now at

iba for winner release 2020

Gold, Silver, and Bronze Stevie winners were selected from more than 3,800 nominations about 200 fewer than last year, from organizations in more than 60 nations. “Given the extraordinary circumstances in which businesses and other organizations around the world have operated over the past six months, we’re gratified by the number of entries the IBAs received this year and the amazing number of stories of continued business success, individual heroism and selflessness, and increased commitment to the health and safety of employees, customers, and communities,” said Stevie Awards President Maggie Gallagher.  

Gold, Silver, and Bronze Stevie winners were selected from more than 3,800 nominations. “Given the extraordinary circumstances in which businesses and other organizations around the world have operated over the past six months, we’re gratified by the number of entries the IBAs received this year and the amazing number of stories of continued business success.”

All organizations worldwide are eligible to compete in The International Business Awards, and can submit entries in a wide range of categories, including management awards, company of the year awards, marketing awards, public relations awards, customer service awards, human resources awards, new product awards, IT awards, web site awards, and more. 

IBA winner pic 2 2020

More than 250 executives worldwide participated on 13 juries this year to determine the Stevie winners.

LLYC, a global communications and public affairs consulting firm headquartered in Madrid, Spain won nine Gold Stevie Awards, more than any other organization in the competition.

Other top winners of Gold Stevie Awards include Jeunesse Global (Lake Mary, Florida USA) with eight, Yapı Kredi Bank (Istanbul, Turkey) with seven, PJ Lhuillier, Inc (Makati City, Philippines) with six, and BURSALI (Bursa, Turkey), Mayen (Istanbul, Turkey), Pan American Energy (Buenos Aires, Argentina), Samsara (San Francisco, California USA), and Thai Life Insurance Plc. (Bangkok, Thailand) with five each.

The top winner of Gold, Silver, and Bronze Stevies overall is Turkey’s Yapı Kredi Bank, with 20.  Other multiple winners of note are LLYC (18), Ooredoo Group, Qatar and globally (16), Thai Life Insurance (14), PJ Lhuillier, Inc (13), Jeunesse Global (12), Makers Nutrition, Hauppauge, New York, USA (12), Melco Resorts & Entertainment, Cotai, Macao (10), and Türkiye İş Bankası, Istanbul (10).

A complete list of all 2020 Gold, Silver and Bronze Stevie Award winners by category is available at

During the week of 21 September the winners of the Best of the IBA Awards, five best-of-competition prizes, will be announced. Winners will be determined by a tally of the total number of Gold, Silver, and Bronze Stevies won by organizations, and will be honored on 1 December.

Topics: International business awards

Easy App Development with Creatio

Posted by Hailey Roos on Tue, Sep 08, 2020 @ 09:17 PM
  • Global software company provides the leading low-code platform for process management 
  • Creatio has been highly recognized as a market leader by key industry analysts 

  • Operating in over 100 countries worldwide, the Creatio platform provides cutting-edge technology and out-of-the-box ideas

About Creatio

Creatio (formerly bpm’online) is a leading low-code, process automation and customer relationship management (CRM) company. Creatio’s intelligent platform accelerates sales, marketing, service, and operations for thousands of customers and hundreds of partners worldwide. Their mission is to help organizations accelerate by providing a platform to automate their business ideas faster and easier. 

In addition to three CRM products for marketing, sales, and services, Creatio offers solutions that allow apps to be built and processed quickly and effortlessly. Their low-code platform embraces the “Everyone’s a Developer” concept, a cutting-edge idea that provides solutions for businesses to shrink the IT delivery gap. With the market for low-code platforms growing by an estimated 40% annually, it is estimated that by 2024, low-code platform development will be responsible for more than 65% of application development activity. Therefore, Creatio moves with the times to provide its customers with cutting-edge technology to gain a competitive advantage in their markets. 

Studio Creatio

The platform has two editions: Studio Creatio, Enterprise Edition and Studio Creatio, Free Edition. 

Studio Creatio, Enterprise Edition is an intelligent low-code and process management platform enabling businesses to provide non-IT employees with the ability to build apps and processes that they need. Creatio’s robust and flexible low-code tools enable users without deep technical skills to build user interfaces as well as design business logics, define data models, and set up machine learning models for better decision making. 

The Free Edition was launched in June of 2019 and has since gained thousands of users. It is a tool for collaborative process design and is completely free to use. Studio Creatio, Free Edition allows users to build process diagrams easily using visual tools, standardized process management, and simplified process documentation. It enables teams to edit, comment on, and view designs in real time - a level of collaboration that ensures the best results possible. By releasing the Free Edition, Creatio has been able to expand their presence as a brand by differentiating their product portfolio in comparison to their numerous competitors. 

Creatio’s products enable organizations to accelerate their transformation thanks to the platform’s unique synergy of low-code, business process automation, and CRM. The release of Studio Creatio has made a substantial impact on the recent market. The regular updates to the software ensure that they provide a leading platform with a broad set of out-of-the-box functions, best industry practices, and an exceptional user experience. By extending the platform’s low-code process automation capabilities this year, Creatio was also able to send a stronger message about the “Everyone’s a Developer” concept they fully believe in. As a result, Creatio has become closer to making this concept a reality for many companies around the world. 

Benefits of Using Studio Creatio: 

  1. Providing non-IT employees with the ability to build apps and processes they need
  2. Creating business processes of any complexity as easily as playing with LEGOs: moving elements, engaging colleagues, commenting on actions, and managing all processes in a single environment
  3. Easily integrating solutions an organization already uses into its digital ecosystem with extensive integration capabilities  
  4. Accelerating app development with solutions and templates that can be used immediately instead of building from scratch 
  5. Boosting apps delivery and maintenance with robust tools for successful app deployment and upgrades

Creatio won the People's Choice Stevie® Awards for Favorite New Products - Digital Process Automation Solution in The 2020 American Business Awards®.

Interested in entering The 2021 American Business Awards?

Request the entry kit

Topics: American business awards, People’s Choice Stevie® Awards

First Annual Middle East Stevie Awards Winners Honored in Virtual Ceremony

Posted by Maggie Gallagher on Sun, Sep 06, 2020 @ 11:23 PM

The Middle East Stevie Awards, sponsored by the Ras Al Khaimah Chamber of Commerce & Industry, is an international business awards competition open to all organizations in 17 nations in the Middle East and North Africa. The focus of the awards is recognizing innovation in all its forms.

For the past 18 years the Stevie awards programs have recognized excellence in business worldwide. Each year the eight Stevie awards competitions received more than 12,000 nominations from organizations of all types and sizes in more than 70 nations.

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More than 500 nominations were reviewed in the Middle East Stevie Awards judging process this year by more than 90 professionals worldwide whose average scores determined the winners.

2020 Middle East Stevie Award winners included:

  • Vodafone, Istanbul, Turkey
  • Telemart, Karachi, Sindh, Pakistan
  • Digitallica, Uskudar, Turkey
  • Spiral Click Web Technologies, Dubai, United Arab Emirates
  • Alandalus Property Company, Al Riyadh, Saudi Arabia
  • Geneva Centre for Human Rights Advancement and Global Dialogue, Dubai, United Arab Emirates
  • Virgin Mobile UAE - Emirates Integrated Telecommunications Company PJSC, Dubai, United Arab Emirates
  • Cisco Systems India, Bangalore
  • Ooredoo Oman, Muscat, Oman
  • Coca-Cola Içecek, Istanbul, Turkey
  • …and many more

Two Grand (best of show) Stevie Awards were conferred:

  • Boehringer Ingelheim, Istanbul, Turkey, is the winner of the Grand Stevie for Organization of the Year.  The pharmaceutical giant’s six Gold, two Silver, and one Bronze Stevie wins are tops in the 2020 competition.
  • Dubai Health Authority’s nomination “Diagnostic & Prognostic liquid biopsy biomarkers for Asthma,” a Gold Stevie winner for Innovation in Medical/Dental, received the highest overall average score from the judges, of all nominations in the 2020 competition, and thus wins the Grand Stevie Award for Highest-Rated Nomination of the Year.

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On August 25 winners were celebrated at a virtual Stevie Awards ceremony which was broadcast to winners and their guests. During the awards ceremony, the Stevie Awards shared videos about the award-winning organizations followed by acceptance speeches, messages from Stevie Awards judges, sponsors, and special guests.

Nashwa Al-Ruwaini gave the keynote speech to congratulate Stevie Award winners and appreciate their hard work over the past year, and especially over the past few months. Nashwa Al-Ruwaini is an Egyptian producer and media personality. She has been called the "Oprah Winfrey of the Arab World".

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Al-Ruwaini told Stevie winners “Innovation prevails in times of crisis. The world we knew drastically changed overnight with the outbreak of COVID-19. Often in business, you need to come up with new tactics to preserve and maintain your vision. Companies, entrepreneurs, governments, and citizens have proved how capable humans are of innovating during times of crisis.”

It was announced during the ceremony that the 2021 awards will begin accepting nominations September 15, and it will do so with a new name. The new name of the competition will be the Middle East & North Africa Stevie Awards, to better represent the 17 nations covered in the awards.

“We aimed to honor organizations and individuals across the region. This year we received more than 500 nominations, which is very impressive for our first-year event. We can’t wait to see what 2021 holds for the Middle East & North Africa Stevie Awards,” said Stevie Awards President Maggie Gallagher.

Interested in entering the 2021 Middle East & North Africa Stevie Awards?

Request the entry kit


Topics: Middle East Stevie Awards

Leading the Electric Vehicle Revolution

Posted by Hailey Roos on Thu, Sep 03, 2020 @ 10:03 PM
  • In the next decade, over 170 million electric vehicles (EVs) are expected to be on the road
  • To meet the coming need for charging stations and electricity, EV Connect is proactively leading this transformation 
  • By working with electric utilities, EV Connect links all parties from EV drivers to utilities and brings simplicity to the EV revolution

What Is EV Connect, And Why Choose to Work With Us? - EV Connect

About EV Connect

EV Connect is home to the most innovative, robust, and feature-rich, cloud-based software platform for managing electric vehicle (EV) charging stations. The world’s largest companies ranging from enterprise, to hospitality and retail, to universities and government facilities, leverage the EV Connect platform to bring simplicity and flexibility to their personnel. As the demand for EVs surges, so does the need for charging stations and the electricity to fuel them. The number of EVs on the road is expected to increase from 3 million in 2017  to over 170 million by 2030. The energy required to support this unprecedented fuel transition is expected to exceed a staggering 500 terawatt-hours of electricity, compared to less than 10 terawatt-hours as of 2017. To deliver this energy to individual cars, the number of charging stations must grow exponentially as well. 

The Smart Electric Power Alliance (SEPA) found that most utilities are not prepared for the load of EV fueling at scale. However, utilities that proactively lead this transformation will reap the benefits of higher revenues from EV electricity demand, greater rigid stability, and overall better customer experience. There are a number of business models to choose from when deploying an EV charging network for customers: full ownership, make-ready, or incentive-based. The EV Connect platform makes these and derivative business models simple so that individual utilities do not have to become software companies and spend millions of dollars developing and testing complex software platforms. 

EV charging will place untold new demands on the electric generation and distribution systems. Through EV Connect, electric utilities will have detailed insights into when charging loads are most pronounced and how much electricity they have to provide during those times to avoid disruptions to the energy grid. To ensure that utilities have this insight, EV Connect works with utilities to find organizations and businesses that join and participate in transportation electrification programs. By working with electric utilities, EV Connect uses EV Cloud to close the loop on EV charging, linking all parties from EV drivers to utilities, and enabling utilities to centrally manage EV charging loads according to the demand on the grid at any given time. 

In 2019, EV Connect partnered with multiple utilities including Detroit-based DTE Energy to provide technical expertise surrounding EV network management and fleet deployment for participants of various programs. Under DTE’s “Charging Forward” program, EV Connect empowers Michigan residents to realize the full benefits of EVs by producing business opportunities and jobs for charging network operations, improving the EV ownership experience for EV drivers, and efficiently integrating EV charging loads with DTE electric distribution systems. 

As consumers, we can  enjoy the vast diversity of options offered by a competitive market as long as those options do not make life difficult for users, operators, and utilities. The EV revolution is at risk of becoming an unmanageable failure if the industry does not build a streamlined, efficient, and effective user experience from drivers to utilities. EV Connect is doing just that. 

EV Connect won the Gold Stevie for Energy Industry Innovation of the Year in The 2020 American Business Awards®.

Interested in entering The 2021 American Business Awards?

Request the entry kit

Topics: American business awards

Why Businesses Should Invest in Automated Customer Service

Posted by Hailey Roos on Wed, Sep 02, 2020 @ 10:08 AM

Look around you; automation is everywhere. From checking bags in at the airport to ordering pizza, booking a hotel room, or arranging a doctor's appointment, artificial intelligence is being used worldwide. Customer service is no different. By the end of this year, experts predict 85% of all customer exchanges will be done without human interjection. 

The automation of customer service radically reduces human input in repetitive, manual tasks, saving time, effort, and, ultimately, monetary resources. This means the addition of processes that let customers ask and have queries answered instantaneously without the need for any contact with a human representative. It works so well because the customer has to jump through fewer hoops to find a resolution.

Automated customer service removes the need for context or secondary explanations, and gets to the heart of a problem without much fuss. It's not limited by industry either, having potential use cases for retailers, manufacturers, IT pros, and even a Saas marketing agency

Are you looking to integrate automated customer service into your organization? Or, do you still need to convince those around you of its uses? RingCentral is here to help, and here's why your business should invest in automated customer service. 

Source: Finances Online

AI can preempt a problem

Through automation, you gain a level of responsiveness that just isn't humanly possible. In the not too distant future, a virtual assistant will know what a customer wants by understanding how most people interact with a business and using that data to guide the customer throughout his or her journey. 

An AI assistant will know who makes up your customer base and give them what they want before they even know they need it. AI-embedded systems can monitor an infinite amount of websites and data sets, identifying distress indicators and customer experience blockers. It can then respond instantaneously through pop-ups or virtual service agents that function across platforms. 

This preemptive problem solving can significantly lower customer abandonment rates within a purchasing cycle, while at the same time improving the customer journey and satisfaction. 

This type of preemptive problem solving is referred to as "intent prediction." It's an algorithm that figures out where the customer came from, should go next, and what they'll need when they get there. Inputs like clicks, scrolling speed, views, and prior purchases are translated into data that determines intent and selects the right kind of support. 

For example, the tech can recognize patterns based on web activity and route the incoming customer call to the right agent or department. Intent prediction lets customer service teams be there at the exact point they're needed.

24/7 365

Not limited by public holidays, sick days, or time zones, an organization with AI-empowered customer service means it can handle customer queries at all times, every day. Meaning, no waiting times for a response. No waiting times suggest better customer satisfaction, thus reduced churn. It also proves a brand's customer commitment - valuable for both trust and reputation. 

No need for training or repetition 

Onboarding and then training staff is an expensive and time-consuming process. A customer call center operator in the US can cost upwards of $4000 to hire and nearly $5000 to train them on your systems, call center workforce management software, and more. Never mind stationery and office other office expenses.

Automation solutions solve both cost and space problems, which are common issues within a call center. AI can empower team members with the resources they need to serve your customers and find more job satisfaction. 

An automatic dialer, for example, can arm agents with all they need for any specific call. Simultaneously, computer telephony integration software links all data into a single dashboard and gives the agent a myriad of methods to help answer customer queries. Such features are just part of the reason why RingCentral is a Stevie Awards winner.  

Rather than retraining your entire workforce, the software can be reconfigured and everything else automated. More still, AI-powered customer service platforms free up employees from tiresome and often dull tasks and allow them to focus more on challenging customer issues and think of creative, dynamic solutions. 

Source: Superoffice 

An easier way to personalize 

By combining big data, machine learning, and AI, companies can create an intimate personalization level across a customer’s journey. This can be as simple as using past purchases to suggest new products, or as complicated as detailed website layouts laid out in real-time to match a user’s browsing habits and reading comprehension. 

This sort of personalization improves customer experiences; it encourages conversions as well as repeat purchases. AI and automation also give human employees more context as to who they’re talking to, by understanding their purchase history, search preferences, and past experiences with your business. With this information on hand, service professionals are more prepared to give your customers better and more tailored output. 

Guaranteed reliability 

AI-powered customer service technology unlocks a level of reliability that human counterparts cannot match. Chatbots don’t have the same affiliations and biases humans may have. Chatbots don’t show up to work late. They don’t get irritated with customers or crack inappropriate jokes. 

They can also be designed to escalate matters to a human manager if they’re not providing adequate service. All of this improves customer service interactions, which is one of the best ways to generate repeat business. 

When queries are escalated to a human agent, they’re able to handle the past-call data in an instant and can pick up the baton where it was dropped. As opposed to the customer having to repeat themselves. There’s no need for siloed information or separate databases. Customer service reps, working alongside virtual assistants, can provide consistent, reliable, and friendly service. 

Source: Artificial solutions

The ability to scale quickly 

AI-powered technology allows businesses to scale customer service up or down with ease and speed, even when resources are limited (like during a pandemic). Upon launching a new product or service, a business can release FAQs or video-based solutions that can handle countless customer questions without human interjection. 

Chatbots make it easy to respond to customer inquiries even during a surge, and learn and grow from every interaction. Businesses can break into new markets without limitation or the need to hire and train a mass of staff who speak the language needed in this new market. You can keep your workforce connected, no matter where they are or where they’re working from

AI is not here to replace human teams but to support them. It can compile massive amounts of data and present it in an easy to read and action format, ultimately for the customer’s benefit. It makes work smarter, not harder, and has already changed customer service forever. 

John Allen, Director, Global SEO at RingCentral, a global UCaaS and VoIP provider. He has over 14 years of experience and an extensive background in building and optimizing digital marketing programs. He has written for websites such as MarketScale and E-Spirit.

RingCentral won a Gold Stevie for Innovation in Human Resources Management, Planning, & Practice in the 2020 Asia-Pacific Awards®. 

Topics: Asia-Pacific Stevie Awards