The Stevie Awards Blog

Final Judging Chairs Named for Sales & Customer Service Awards

Posted by Maggie Gallagher on Wed, Jan 28, 2015 @ 05:23 PM

The Stevie® Awards have announced the seven executives who are chairing the specialized final judging committees for the 9th Annual Stevie Awards for Sales & Customer Service, the world's top sales awards and customer service awards program.

Final judging began last week and will continue through February 4.  Finalists in the competition were announced last week.  Final judging committees are reviewing and rating the Finalists, and their average scores will determine the Gold, Silver and Bronze Stevie Award placements that will be announced during a gala event at the Bellagio in Las Vegas on February 27.

The seven committee chairs have worked with the Stevie Awards to recruit and brief the members of the final judging committees, who will be named in a separate article next week.

So let's meet our seven final judging committee chairs.

SALES INDIVIDUAL/BUSINESS DEVELOPMENT CHAIR
Ric Riddle, VP, Demand Generation

SalesStaff LLC, Stafford, Texas, USA

SA_SI-Chair-Riddle2

Ric Riddle serves as the vice president of Demand Generation at SalesStaff. He is responsible for global demand for the fast-growing SalesStaff revenue acceleration platform. He leads a team that integrates a variety of functions and has a material influence on the strategy and performance of the company. Ric oversees demand generation, market response, content marketing, social outreach, product marketing, and sales enablement.

Ric brings more than twenty years of experience and energy in driving demand and stewarding customer success. He is a recognized thought leader and has served as a senior executive at some of the most well-known enterprise brands, bringing a dynamic blend of creativity, ground level execution, and scalable best practices. Ric’s integrated approach to engaging target audiences, shaping brand attitudes, and generating qualified pipeline for sales teams makes him a valuable contributor to the SalesStaff executive team.

Ric lives in Austin, Texas yet remains passionate about the University of Houston and his beloved Astros. His favorite activities are those spent with his wife and three children.

SALES DEPARTMENT/SOLUTION PROVIDER CHAIR
Cigdem Wondergem, Global Head of Sales Training 

DHL Global Forwarding, Global Head Office, Bonn, Germany

SD-Chair-Wondergem2

Cigdem Wondergem has worked for the past 18 years at DP DHL Group in different business units, and has held roles within marketing and sales for regional and global teams. She loves working in a multinational environment with colleagues from different cultures. Her personal motto is: “Dream, act, and enjoy!.”

Cigdem was born in Istanbul, Turkey. After graduating from the Sankt George College in Istanbul, she went to study in Austria, and after leaving university completed her studies with an MBA in International Management from UBI Brussels. While studying in Austria, Cigdem worked actively for the international student organization AIESEC, both as Local Committee President of Innsbruck and as National Committee President of Austria.

Now based in Bonn, Germany, Cigdem is married with a young son and daughter. Her family is multilingual and can communicate in four languages.

SALES TEAM/SALES ACHIEVEMENT CHAIR
Todd E. Quarfot, EVP, Chief Sales Officer

PrimePay, West Chester, Pennsylvania, USA

ST-Chair-Quarfot2

Todd Quarfot joined PrimePay in 2001 as vice president, Sales and Marketing. As the Chief Sales Officer, he is currently responsible for all sales groups and regions across the U.S. In addition, he leads a corporate team with responsibility for sales training, sales operations and enablement, and product group management.

Before joining PrimePay, Todd spent about seven years with Gartner, Inc., based in Stamford, Connecticut. While at Gartner, he served in several leadership positions in sales and marketing that culminated in the role of vice president, Sales Process, focused on worldwide sales technology adoption and sales management process.

Prior to joining Gartner, Todd spent more than 12 years with the Eastman Kodak Company. Todd graduated from Bowling Green State University, Ohio, in 1982.

CUSTOMER SERVICE/CONTACT CENTER INDIVIDUAL CHAIR
PeggyPeggy Heafey, Director of Intermediary Partner Care,
Marriott International, Omaha, Nebraska, USA

Peggy Heafey has been with Marriott International for 26 years. Her background includes experience in Reservation and Group Sales, Training and Development, and Customer Care. Under her leadership, the department has grown from providing primary services for travel agents, to 8 desks and functions supporting all travel, group, wholesale, and OTA intermediary partners and over 4,000 Marriott properties globally.

CUSTOMER SERVICE/CONTACT CENTER TEAM CHAIR
David Graffia, Vice President, Sales

dinCloud, Gardena, California, USA

CST-Chair-Graffia2

David Graffia has over 20 years of channel experience in the area of IT sales and consulting.  He has expertise in cloud services, infrastructure and asset management, electronic procurement, software licensing, and services (both managed and professional). As vice president, Sales for dinCloud, David has established relationships and built partnerships with some of the industry’s largest global aggregators and Value Added Resellers including Ingram Micro, En Pointe Technologies, CDW, Insight Enterprises, and Tech Data.

Prior to joining dinCloud, David spent nearly a decade at En Pointe Technologies, one of the largest Microsoft Licensing Solution Providers, where he served as vice president of Sales. In addition to sales and marketing, his responsibilities included managing the corporate strategy and the development of emerging technologies. David has also worked in executive management at PC Mall and Hartford Computer Group.

David has served on numerous advisory councils and is currently a member of the Technology Executives Club, IT Leaders Circle, and IT Marketing Institute. He enjoys building partnerships and broader business relationships, and is always willing to provide guidance and support.

CUSTOMER SERVICE DEPARTMENT & NEW PRODUCT/SERVICE CHAIR
Rosa M. Moreno, SVP, Treasury Services Manager

Wells Fargo & Co,Treasury Management Client Delivery, El Monte, California, USA

CSD-Chair-Moreno2

As senior manager for the Technical Services and Research teams, Rosa Moreno oversees second-level support to treasury management clients who use the
Commercial Electronic Office® portal, and supports the customer service officers (CSOs) on complex research transactions. Rosa’s teams are located in three sites: Los Angeles, California; Charlotte, North Carolina; and Jacksonville, Florida.

Previously, Rosa managed the Los Angeles Treasury Management Customer Service (TMCS) team, responsible for CSOs supporting Wholesale clients, and spent time as a product implementation manager. Prior to joining TMCS, Rosa worked with retail banking as a customer service manager, where she gained a keen understanding of customer needs and expectations.

In 2014, Rosa received the Bronze Stevie® for Women in Business in the Category of Female Executive of the Year/Accounting and Financial Services. Rosa’s training includes Managing for Excellence, Achieving Extraordinary Customer Service, and Frontline Leadership.

CUSTOMER SERVICE/CONTACT CENTER ACHIEVEMENT CHAIR
Tim Taylor, Chief Client Success Officer
Telogis, Aliso Viejo, California, USA

CSA-Chair-Taylor2

Tim Taylor has extensive experience in senior leadership positions with start-up and fast-growth companies on an international scale. As founder and CEO of Tycom Corporation (now Kyocera Tycom Corp.), CEO of Tycom Dental Inc. (now SybronEndo Corporation, a division of Sybron Dental Specialties), and CEO of Tulon Inc., Tim has a track record of successful product development and company leadership in a variety of markets. Prior to joining the team at Telogis, he had been the director of Liquidmetal Saga Italy, a technology start-up company in the Veneto region of Italy aimed at the European luxury goods market.

Tim earned a Bachelor of Arts in Russian Language and a Bachelor of Science in business administration from the University of Southern California.

Tags: customer service awards

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