The Stevie Awards Blog

Nominate Your Organization's Best Live Events

Posted by Maggie Gallagher on Thu, Mar 09, 2017 @ 09:55 AM

The 15th annual American Business Awards, the premier business awards competition in the U.S.A. which attracts more than 3,000 nominations from organizations nationwide each year, is accepting nominations for the 2017 program. 

REVIEW THE ENTRY KIT

ABA big grou 2016.jpg

The American Business Awards recognize achievement in every facet of the workplace. Full entry details are available at http://www.stevieawards.com/abaThe final entry deadline is Wednesday, March 15. 

There are nine Live Event Awards categories in The 2017 American Business Awards.

These categories recognize excellence in live events staged since January 1 2016.

Information to be submitted online for entries in these categories for the 2017 ABAs will include

a. An essay of up to 525 words describing the event: its genesis, goals, development, and results. You may include detailed production notes, audience demographics, etc

b. Any number of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. These may include video clips, photographs, press reviews, news articles, and so on

c. Optionally, you may list creative and production credits for your event - a list of the people and organizations that contributed to its development

G01. Best Brand Experience Event
G02. Best Consumer Event (e.g. auto show, boat show, health & fitness expo, etc.)
G03. Best Exhibition Display, Stand or Feature
G04. Best Tradeshow or Convention
G05. Best Association Event or Meeting
G06. Best Corporate Image Event
G07. Best New Product Introduction Event
G08. Best Internal Recognition/Motivational Event
G09. Best Public Relations Event

Winners of Live Event Awards in The 2016 American Business Awards include:

Best Brand Experience Event - Advertising, Marketing, and Public Relations and Business Services
GOLD STEVIE WINNER:
Momentum Worldwide, New York, NY: FACEBOOK IQ LIVE

Best Brand Experience Event - All Other Industries
GOLD STEVIE WINNERS:
Isagenix, Chandler, AZ: Celebration 2015

GuideWell Connect, Jacksonville, FL: Florida Classic

Best Consumer Event
GOLD STEVIE WINNER:
George P. Johnson, Auburn Hills, MI: FCA Gears Experience at the North American International Auto Show

Best Exhibition Display, Stand or Feature
GOLD STEVIE WINNER:
George P. Johnson, Auburn Hills, MI: Honda Your Dreams Are Our Dreams

Best Tradeshow or Convention
GOLD STEVIE WINNER:
Isagenix, Chandler, AZ: Celebration 2015

Best Corporate Image Event
GOLD STEVIE WINNER:
HubSpot, Cambridge, MA: INBOUND 2015

Best New Product Introduction Event
GOLD STEVIE WINNER:
Isagenix, Chandler, AZ: Celebration 2015

Best Internal Recognition/Motivational Event
GOLD STEVIE WINNER:
Merkle, Columbia, MD: Merkle’s Annual Awards Program

Tags: live event awards, American business awards, event awards, best event, best branding event

Never Miss Opportunities in the Seven Stevie Awards Programs

Posted by Maggie Gallagher on Fri, Mar 03, 2017 @ 05:12 PM

What started with The American Business Awards in 2002, the Stevie Awards are now the world's premier business awards and offer seven programs each year with various awards categories. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

PRA_Alerts_125x125-1.jpgIf you've ever been confused about which categories in each awards program are best suited for your organization, sign up for the new Stevie Awards Alerts.

By signing up for Stevie Awards alerts, we'll send you periodic emails about opportunities to win awards in the category group(s) of your choosing and reminders of upcoming entry deadlines. Sign up to recieve one category alert or sign up for them all. 

Stevie Awards Alerts include:

Follow each link to get started with Stevie Awards Alerts.

 

Tags: hr awards, marketing awards, PR awards, technology awards

Female Founder Challenges Tech Industry Boy’s Club

Posted by Maggie Gallagher on Tue, Feb 28, 2017 @ 05:12 PM

At a time when businesses have access to more data ‒ from more sources ‒ than ever before, Mina Lux believes the ability to better understand that information will be crucial to future success. That’s precisely the challenge that Lux, who just took home the Gold Stevie Award in the 2016 Stevie Awards for Women in Business for Female Entrepreneur of the Year, is trying to address.

The 2017 Stevie Awards for Women in Business will open for entries on May 22. These are the top awards for women across the globe. The program features entrepreneur awards, company awards, marketing awards, media awards, and more.

Request the entry kit now and it will be emailed to you in May.

Meelo 3.jpgHer young New York City-based firm, Meelo Logic, Inc., enables companies to aggregate data and gain insights through artificial intelligence. As a result, clients can “understand, activate, engage and motivate customers” more effectively.

It’s an endeavor that could fundamentally reshape the way companies interact with data. And yet the Taiwan native, who grew up in Canada, has an even more ambitious goal: to break down the longstanding gender gap within the tech industry.

She’s trying to tackle the issue by mentoring young females and calling attention to the issue at industry events. “Throughout my career, I’ve had the good fortune of supporting young women in their careers by offering them guidance and opportunities in organizations that are often dominated by men,” Lux says.

The under-representation of women is underscored by a 2015 TechCrunch report, which found that only 18% of technology companies had a female founder. That’s up from less than 10% as recently as 2009. The forces behind that phenomenon are numerous.  But for Lux and other women in the industry, there’s still plenty of work to do.

Certainly, having fewer female role models to follow has kept many young women from studying in computer science or engineering programs. Those who do pursue STEM-related degrees often find unique obstacles when they try to launch startups of their own. In part that’s because early-stage investment firms are themselves a “boy’s club,” according to researchers.

A joint survey by the National Venture Capital Association and Deloitte, for example, found that women make up just 11% of top decision-makers at venture capital firms. And, there are plenty of entrepreneurs who say that creates a bias ‒ whether consciously or not ‒ against female-led organizations.

To overcome those hurdles, Lux suggests it’s important for females to not only have the necessary skills, but the confidence to see their goals through. It’s a point she drove home during an International Women’s Day event at her alma mater, the University of Ottawa.

“We discussed the steps of building a company from recognizing a need, dreaming up a solution, solidifying funding, running a company and confronting challenges head on,” she says. “But most of all, I wanted to highlight the importance of never undervaluing your own brilliance and to believe in yourself.”

Breaking Barriers

Cracking the glass ceiling is something Lux has successfully done time and again. After graduating with a dual biochemistry and chemical engineering degree, she changed course and helped co-found a marketing company called FloNetwork. There, she pioneered the first technology platform that allowed businesses to send emails as a way of generating leads and building revenue. She ended up selling the business to DoubleClick for a staggering $80 million in 2001.

After a distinguished consulting career where she tackled digital marketing for the likes of USA Today and Doubleday Book Club, she decided to start a new technology firm that would help businesses strategize based on real-time consumer data and behaviour prediction. Meelo was born.

Already, the company is gaining serious attention from the tech world. Among its accomplishments: beating out thousands of early-stage firms to win the 2016 TiE50 Top Startup award. 

“[Meelo] is the only company that holds partnerships with the two largest think tanks in the cognitive technology and artificial intelligence: IBM Watson and Caltech/Jet Propulsion Labs,” Lux explains. “Meelo uses both think tanks to solve any problem and provide intelligence for any need." 

In order to deploy the technology effectively, she says it’s vital that the organization bring in contributions from a diverse pool of talent.

Lux says, “At Meelo, all voices are heard, all talents are valued and all have an equal opportunity to succeed.”

Tags: marketing awards, women awards, media awards, company awards

11th Annual Stevie Awards for Sales & Customer Service Announce Winners

Posted by Maggie Gallagher on Mon, Feb 27, 2017 @ 01:06 PM

Winners in the eleventh annual Stevie® Awards for Sales & Customer Service, recognized as the world's top customer service awards and sales awards, were unveiled on Friday night at a gala ceremony in Las Vegas, Nevada attended by more than 650 executives from around the world.

The complete list of Stevie Winners by category is available at http://www.StevieAwards.com/Sales.

SASCS 2017 pic.jpgDP DHL, with Gold, Silver and Bronze Stevie Award wins for activities worldwide, in Argentina, Lebanon, United Arab Emirates, and the U.S.A., among other nations, was the most honored organization this year, earning the top Grand Stevie Award trophy for the fourth consecutive year. Other Grand Stevie Award winners, in descending order, include Visualize, HomeServe USA, Delta Air Lines, GuideWell Connect, IBM, VIZIO Inc., Carbonite, Inc., WePay Inc, and Concentrix.

Among other Stevie winners, Carbonite Inc., HomeServe USA, IBM, and iHeartMedia won four Gold Stevie Awards, the most from all organizations. Cisco Systems, ClearVision Optical Company, Optum Consumer Sales and Services, UNOX, Vivint Smart Home, and WePay Inc took home three Gold Stevies. Winners of two Gold Stevie Awards include Ally Bank, CAC 2000 Ltd, Delta Air Lines, Inc., Dow Jones & Co., GuideWell Connect, Imparta Inc., Inci Akü GS Yuasa, Infinity, John Hancock Financial Services, ListenTrust, Network Alliance, Odeabank, VIZIO Inc, and Wilson Learning.

Winners in the People’s Choice Stevie® Awards for Favorite Customer Service, as determined by more than 149,000 public votes, were also awarded at the event to organizations including Bombardier Aerospace, Chewy, CommonBond, CubeSmart, Distinguished Programs, FieldEdge, GPS Insight, j2 Global, Inc., Marriott Vacation Club Owner Services, Ultimate Software, Unitrends, and Zelis Payments.

The presentations were broadcast live via Livestream, and are still available to watch online..

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business award shows including the prestigious International Business Awards and The American Business Awards.

More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 10% over 2016. Finalists were determined by the average scores of 77 professionals worldwide, acting as preliminary judges. Entries were considered in 61 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 53 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

More than 75 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, that took place January 23 - February 1.

Sponsors of the 11th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc.

Tags: best customer service, customer service awards, sales awards, good customer service

Who's Coming to the Sales & Customer Service Awards on Friday?

Posted by Michael Gallagher on Mon, Feb 20, 2017 @ 01:11 PM

The 11th annual Stevie® Awards for Sales & Customer Service - the world's top honors for customer service, contact center, business development and sales professionals - will be staged this Friday, February 24 at Caesars Palace in Las Vegas.  More than 650 professionals from around the world will attend, making it one of the largest Stevie Awards events ever staged.  

The awards presentations will be broadcast live - look here for the details.  

Gold, Silver and Bronze Stevie Awards in the business development, new product and service and solution provider categories will be presented at 5:15 pm Pacific Time.  After a reception and dinner, awards in the sales and customer service categories will be presented beginning at 7:40 pm PT.

Here's the list of organizations that have already confirmed their attendance this Friday.

Access One Inc Chicago IL
Achievers Toronto ON Canada
Acquia Inc. Boston MA
Adestra New York NY
Adobe Systems San Jose CA
Aflac Columbus GA
Albridge Lawrenceville NJ
Allianz Global Assistance Richmond VA
Ally Bank Detroit MI
Arcelik Istanbul-Turkey
ArmadaGlobal Hunt Valley MD
Auspac Business Advantage Maroochydore QLD Australia
AWeber - Email Marketing Chalfont PA
BCM One New York NY
BiggerPockets Denver CO
Billhighway Troy MI
Black Knight Financial Services Jacksonville FL
Blue Ocean Contact Centers Halifax NS Canada
Board of Certification/Accreditation Owings Mill MD
Bombardier Commercial Aircraft Customer Services Toronto ON & Montreal and Mirabel PQ
Borusan Otomotiv Istanbul Turkey
Box Inc. Redwood City CA
Brainier Solutions Inc. Minneapolis MN
CAC 2000 Kingston Jamaica
Camp Bow Wow Broomfield CO
Carbonite Inc. Lewiston ME
CareerArc Burbank CA
CareerBuilder Chicago IL
Casper New York NY
Chewy Dania Beach FL
Choozle Denver CO
Cisco Systems Diegem Belgium
Cisco Systems Inc. San Jose CA
CLEAResult Tempe AZ
ClearSlide San Francisco CA
ClearVision Optical Company Hauppauge NY
Clio - Practice Management Software Vancouver BC Canada
Comcast Philadelphia PA
Concentrix Fremont CA
Conectys Bucharest Romania
Convergys Corporation Cincinnati OH
Cricket Wireless Atlanta GA
CrunchTime! Information Systems Boston MA
CubeSmart Malvern PA
DataCore Software Fort Lauderdale FL
Daxko Birmingham AL
Dell Technologies Bangalore Karnataka India
Delmarva Trailer Sales and Rentals Inc. Elkridge MD
Delta Air Lines Atlanta GA
Delta Defense West Bend WI
Delta Vacations Minot ND
DHL Express Plantation FL & Tempe AZ
DHL Global Forwarding U.S.
Dicom Transportation Group Dorval QC Canada
Digital Native Agency Prague Czech Republic
Donan Louisville KY
Dow Jones & Co. Princeton NJ
Druva Inc. Sunnyvale CA
Dun & Bradstreet Malibu CA
EFG Companies Irving TX
Elite Wealth Group San Jose CA
EMKAY Inc Itasca IL
eMoney Advisor LLC Radnor PA
EventMobi Toronto ON Canada
EXTRA Loyalty Solutions Istanbul Turkey
ezCater Boston MA
Festival Walk Hong Kong
First American Database Solutions Santa Ana CA
FirstEnergy Akron OH
FIS Global New York NY
FIS Jacksonville FL USA
Forrest Performance Group and The Pacific Institute Fort Worth TX USA:
FreshBooks Toronto ON Canada
Garanti Emeklilik ve Hayat A.S. Istanbul Turkey
Globoforce Southborough MA and Dublin Ireland
GMC Software Boston MA
GoDaddy Scottsdale AZ
Google Fiber Mountain View CA
GPS Insight Scottsdale AZ
Grovo New York NY
GuideWell Connect Jacksonville FL
HomeAway Inc. Austin TX
HomeServe USA Norwalk CT
Humana Inc. Louisville KY
IBM Armonk NY
ICICI Lombard GIC Ltd Mumbai India
IHG Salt Lake City UT
Imparta Inc. Austin TX
Inci Akü GS Yuasa Manisa Turkey
Infinity Cedar Rapids IA
Invenio Solutions Austin TX
ISN Dallas TX
j2 Global Inc. Ottawa ON Canada
Janek Performance Group Las Vegas NV
John Hancock Financial Services Boston MA
Kohl's Credit and Customer Service Menomonee Falls WI
KT Seoul South Korea
L A Mortgage Team, Mortgage Intelligence Burlington ON Canada
Lennox Industries Richardson TX
Lhasa OMS Weymouth MA
ListenTrust Portland ME
LiveOps Inc. Scottsdale AZ
Lucernex Plano TX
MarkitTrack Chicago IL
Marriott Intermediary Partner Care Omaha NE
Marriott Vacation Club International Orlando FL
MediaRadar New York NY
Mercer Consumer Des Moines IA
MetTel New York NY
Migros Istanbul Turkey
Mixpanel San Francisco CA
ModusLink Waltham MA
Moody's Analytics New York NY
Mozy by DELL Draper UT
MTM Lake St. Louis MO
NCR Atlanta GA
Netchex Covington LA
Network Alliance Reston VA
Nuance Communications Burlington MA
Oi Rio de Janeiro Brazil
OmniUpdate Camarillo CA
OpenLink Financial Uniondale NY
Optum Eden Prairie MN
Optum Consumer Sales and Services Horsham PA
Ortho Clinical Diagnostics Raritan NJ
PGi Atlanta GA
PlanGrid San Francisco CA
Prov International Inc Tampa FL
Pushpay Holdings Limited Redmond WA
QNB Finansbank Istanbul Turkey
Qstream Burlington MA
Qualtrics Salt Lake City UT
Response Lindon UT
Revana a TeleTech Company Tempe AZ
Richardson Philadelphia PA
Rimini Street Las Vegas NV
Riva International Inc. Edmonton AB Canada
RizePoint Salt Lake City UT
Runzheimer Waterford WI
Salary.com Waltham MA
Sales Partnerships Broomfield CO
Sandler Sales Institute Overland Park KS
SAP Newtown Square PA
SAVO Group Chicago IL
Scribendi Inc Chatham ON Canada
Securus Technologies Dallas TX
Selling Energy Burlingame CA
SGEi Las Vegas NV
Sharegate Montreal QC Canada
ShopKeep New York NY
Signs.com Salt Lake City UT
SMTP2GO Christchurch New Zealand
SoftPro Raleigh NC
Sonnet Toronto ON Canada
Standard For Success Indianpolis IN
Statewide Intake Austin TX
Sun Basket San Jose CA
Symantec Ltd Dublin Ireland
Tarion Warranty Corporation Toronto ON Canada
TCL Corona CA
Telogis Inc. Aliso Viejo CA
The Horton Group Chicago IL
Transitions in Progress LLC Winchester VA
Travelzoo New York NY
Ultimate Software Weston FL
United States Equestrian Federation Lexington KY
University of Oregon Eugene OR
Unox, Inc. Belmont NC
UPMC Health Plan Pittsburgh PA
UserTesting Mountain View CA
USHEALTH Advisors LLC Forth Worth TX
ValueSelling Associates Rancho Santa Fe CA
Velocity Advisory Group Philadelphia PA
VENZA Roswell GA
VIPRE (ThreatTrack Security) Clearwater FL
Visualize, Inc. Birmingham MI
Vivint Smart Home Provo UT
VIZIO Inc. Irvine CA
VMWare Palo Alto CA
Warshaw Group Inc. New York NY
Wayfair Boston MA
Webhelp Istanbul Turkey
Webroot Broomfield CO
Wells Fargo Treasury Management Client Delivery San Francisco CA
WePay Inc Redwood City CA
WP Engine Austin TX
Wyndham Vacation Ownership Orlando FL
Young Living Lehi UT
Zebra Technologies Lincolnshire IL
Zelis Payments Clearwater FL

Entries for the 2018 edition of the Stevie Awards for Sales & Customer Service will open in July.  Interested?

Get the Entry Kit

Tags: customer service awards, stevie awards, new product awards, sales awards, business development awards

Introducing the 2017 Silver and Bronze Stevie Medals

Posted by Michael Gallagher on Thu, Feb 09, 2017 @ 12:06 PM

We're pleased to share with you the first photographs of the Silver and Bronze Stevie® medals that will be presented to Silver and Bronze Stevie winners in all of our 2017 competitions.

Evocative of the crystal pyramid held aloft by the Stevie trophy, the medals are triangular, as were the 2016 medals.  The awards are distinguished from the 2016 versions by the shades of blue and green used, respectively, on the Silver and Bronze medal boxes.

The medals will first be presented to Silver and Bronze Stevie winners at the 11th annual Stevie Awards for Sales & Customer Service in Las Vegas on Friday, February 24.

As in the past, Silver and Bronze Stevie winners will automatically receive one medal.  They'll have the option to purchase additional medals, or corresponding Silver or Bronze Stevie Award trophies, through the Stevie Awards Store.

Silver_and_Bronze_2.jpg

Silver_3.jpg

Bronze_3.jpg

Tags: business awards, stevie awards, Awards, medals

Thanks to the 2017 Stevie® Awards for Sales & Customer Service Preliminary Judges

Posted by Maggie Gallagher on Tue, Jan 31, 2017 @ 03:37 PM

The following professionals participated in preliminary judging of the 2017 Stevie Awards for Sales & Customer Service from November 2016 through January.  Their average scores determined the 2017 Finalists.  We thank them for their time, insights and support.

The 11th annual Stevie Awards for Sales & Customer Service gala is on Friday, February 24 where winners will be announced. Tickets for the Las Vegas ceremony are on sale now.

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Asburche Adalan, Business and Sales Development Mgr., DHL Express US, Miami, FL USA
Amit Kumar Agarwal, Sr Manager, FarePortal India Pvt. Ltd, Gurgaon, Haryana India
Shelly Alder, Manager, Domestic Customer Service, J.R. Simplot Company, Boise, ID USA
Scott Anschuetz, CEO, Visualize-Inc, Birmingham, MI USA
David Araujo, Direct Sales Supervisor, DHL Express São Paulo, São Paulo, Brazil
Benj Arriola, SEO Director, Myers Media Group, San Diego, NC USA
Bilal Asci, Customer Value Group Manager, n11.com, Istanbul, Turkey
Ronald Joseph, Avecilla Process Auditor, Globe Telecom, Manila, Philippines
Stuart Bankey Manager, Community Management Rackspace,San Antonio, TX USA
Mike Bare, CEO, BARE International, Washington DC USA
Nick Broadbent, VP Global Support, DataCore Software, Reading, United Kingdom
Randi Busse, President Workforce Development Group, Inc., Massapequa Park, NY USA
Pembe Candaner, Founder, President, JobzMall, Tustin, CA USA
Lucia Caron, Manager, Customer Support, Verint Systems Inc., Herndon,VA USA
Beth Castro, AVP - Commercial Enablement, AT&T, Houston, TX USA
Joe Cherian, Regional Vendor Manager, Vonage, Chennai, Tamilnadu,India
Brian Correia, Director, Sales & Client Services, Solstice Dental & Vision, Plantation, FL USA
Marc Cowan, Fellow at the Institute of Supply Chain Management, Dolphin International, United Kingdom
Emilia D'Anzica, VP, Customer Engagement, WalkMe, San Francisco, CA USA
Robyn Davis, Trade Show Strategy Specialist, When I Need Help, Columbia, SC USA
Luis Deza, General Manager, Canto Rodado Consulting, Miraflores, Lima, Peru
Sheryl Dobson, Director of Customer Support, J2 Global Cloud Services, Ottawa, ON Canada
Alan Dowler, Operations Manager, Hamilton Jewelers, Princeton, NJ USA
Eve Dumovich, Publisher, Snowline Publishing, Ashford, WA USA
Caroline Edwards, Consumer Information Centers Product Manager, Blue Cross/Blue Shield of Tennessee, Chattanooga, TN USA
Andrew J. "Flip" Filipowski, Executive Chairman & CEO, SilkRoad Technology, Winston, Salem NC USA
Shannon Gregg, Director, Sales Operations, TeleTracking,Pittsburgh, PA USA
Tara Griffin, Senior Solutions Consultant, Genesys, Flagler Beach, FL USA
Heidi Guzman, MBA, Consorcio Kairos, VILLAHERMOSA, Tabasco, Mexico
Nabyl Hassain, Director of Telesales, DHL, Miami, FL USA
Mary Henson, Membership Care Coordinator, United States Equestrian Federation, Lexington, KY USA
Deepak Kumar, Hotkar Manager, Jasper Industries Private Limited, Hyderabad, Telangana,India
Lin Hui Kai, Deputy Manager, Cathay Life Insurance Co., Ltd Taipei, Taiwan
Adam Ihrig, Business Analyst, JPMorgan Chase, Heathrow, FL USA
Linden Ingram, EVP Sales, Imparta Inc, Austin, TX USA
Joann Kay, Customer Care Director, GraduationSource, Port Chester, NY USA
UMUT KECECIOGLU, Mobile Services Manager, Yapi Kredi Bankacilik Üssü, Kocaeli, Turkey
Tony Keesee, Director of Customer Care, VPay, Richardson, TX USA
Joshua Kelley, Supervisor, Leadership Operations Training, MTM, Inc., West St Paul, MN USA
Kathy Leckey, Vice President of Marketing, SomethingNew, New York, NY USA
Sandra Lynch, Account Manager, John Hancock, Boston, MA USA
David Madacsi, Senior Technical Customer Support Engineer, GrassValley, Lakewood, CO USA
Wessam Massoud, Programme Delivery Manager, Abu Dhabi Systems & Information Center (ADSIC), Abu Dhabi, United Arab Emirates
Rowena Maxwell, Senior Manager, Accenture, London, United Kingdom
Judy Mod, Founder, CEO, Chief Adoption Officer, RevenueSphere, Atlanta, GA USA
Anni Mollett, SVP, Senior Credit Products Manager, Bank of America, Merrill Lynch, Dallas,TX USA
Thomas Moor, Global Director, Strategy and Planning, Sartomer (a business unit of Arkema), Exton, PA USA
Ann Moreth, Sr. Customer Service Engagement Manager, UPMC Health Plan, Pittsburgh, PA USA
Jason Morris, Director of Operations, SRS|Acquiom LLC, Denver, CO USA
Rajendran Nair, VP, Marketing, Rootstock Software,Fremont,CA USA
Tracy Neiser, Customer Service Manager, Active Exhaust Corp., Toronto, ON Canada
Ken Overly, Vice President, Operations, EFG Companies, Dallas, TX USA
Kadir Mustafa, OZTURK Executive Vice President / ADC & Digital Banking Solution Projects, Intertech Bilgi Islem ve Pazarlama Ticaret A.S.,Istanbul, Sisli, Turkey
Leticia Padilla, Corporate Recognition and Citizenship, Concentrix, Fremont, CA USA
Lou Reinemann, Director, Customer Care, SmartBear Software, Somerville, MA USA
RJ Riemer, VP Support Operations, VIZIO, Inc., Dakota Dunes, SD USA
Toni Roberts, VP, Customer Service & Operations, Delta Dental of Michigan, Ohio & Indiana, Farmington Hills, MI USA
Vicki Rollins, Sales Operations & Marketing Professiona, Glenaden Homes, Inc., Toronto, ON, Canada
Sharon Rudd, Organisational Development & Sales Consultant, TNT, Mascot, NSW, Australia
Stu Schlackman, Owner, Competitive Excellence,Richardson, TX USA
Paula Seeger, Library Technician 2, University of Oregon Libraries, Eugene, OR USA
Randy Selleck, Sr. Director, Call Center Operations, Assurant Solutions, Atlanta, GA USA
Bill Shelton, Senior Vice President, USHEALTH Advisors, Grapevine, TX USA
Melda Sofuoglu, Channel Experience & Operations Development Manager, Call Center Operations & Experience & Development, Istanbul, Turkey
Andrzej Szczepaniak, Deputy Director, Central Settlement Services Bank, Zachodni WBK S.A., Poznan, PA Poland
Will Tarrant, Managing Partner, Service Metrics Group, Plano, TX USA
Asli Tas KAYABAS, Psychologist, Trainer, Founding Partner, Awards Consultant, Kuzey Academy, Istanbul, Turkey
Özge Tekalp, Director, Türk Ekonomi Bankasi A.S, Istanbul, Turkey
Julie Thomas, President & CEO, ValueSelling Associates, Rancho Santa Fe, CA USA
Kelly Thomas, Assistant Vice President, Transfer Agent, OppenheimerFunds, Inc., Centennial, CO USA
Irem Tuzunalper, Founder & CEO, EXTRA Loyalty Solutions Co., Istanbul, Turkey
Lori Van Dyke, Manager, Customer Care, Access One Inc,Chicago, IL USA
Chris Vasan, Communcations Lead, Cisco Systems, Inc., Raleigh Triangle Park, NC USA
Madalina Vilau, Managing Director, Expo Media, Bucharest, Romania
Sunil Wadhwa, VP - Customer Success, Druva, Sunnyvale, CA USA
Charles White, Principal Administrator, International relations officer (retired), European Commission, Brussels, Belgium
Nicolette Wuring, Managing Director, Customer Management Services, Amstelveen, Netherlands

Tags: customer service awards, judging, sales awards, judges

Stevie Award-Winner Fulfills Freelancing Needs

Posted by Maggie Gallagher on Thu, Jan 26, 2017 @ 10:14 AM

Freelancer is the world's largest freelancing and crowdsourcing marketplace by number of users and projects.  The company recently won two People’s Choice Stevie Awards for Favorite Companies in the 13th Annual International Business Awards. We got a chance to talk to Sebastián Siseles, the International Director of Freelancer about how the group connected with the Stevie Awards years ago and how they’ve seen the value of winning .

The 2017 International Business Awards opens for nominations on February 1. Request your entry kit here and it will be emailed to you as soon as it's available.

Freelancer 1.jpgSebastián remembers when they, “became acquainted with the Stevies back in 2012, when a well-known media outlet announced the winners of the IBAs. We were convinced right away of its importance as it recognizes the achievements of the world's most important organizations and its leaders. The following year, in 2013, we decided we were ready to apply to the awards as Freelancer.com had grown to be an outstanding company. That same year we were honored with our first Stevie Award.”

Freelancer.com has become a staple in connecting employers and freelancers to do work together 24/7 across the globe. Sebastián relayed that, “Freelancer.com is the world's largest freelancing and crowdsourcing marketplace by number of users and projects. We connect over 23 million employers and freelancers globally from over 247 countries, regions and territories. Through our marketplace, employers can hire freelancers to do work in over 900 areas such as software development, writing, data entry and design right through to engineering, the sciences, sales and marketing, accounting and legal services.

Sebastián stressed the importance of their vision, which is providing jobs and changing the lives of at least one billion people all over the world. For example, in the Philippines, Freelancer.com partnered with the government's Department of Science and Technology to extend online freelancing opportunities to Filipinos in rural areas with limited employment options.

Sebastián continues that they also have, “an ongoing partnership with the Malaysian government’s Multimedia Development Corporation, which provides education for Malaysia’s B40 communities.”

Recently, the company concluded its first round of the Train-the-Trainers program, which educated fifty (50) trainers who will be deployed across Malaysia to help underprivileged Malaysians find online work.

Freelancer.com has been a global success, Sebastián reflects on their first nomination:

“At the time of the nomination, Freelancer.com hit the 15 million users milestone and we wanted to acknowledge our community by putting together an e-book: https://issuu.com/freelancercom/docs/15mm_ebook

Sebastián also notes the significance of winning a Stevie:

“Receiving an award is always an honour for Freelancer.com. It also serves as recognition for the team for all the hard work. We always try to be part of the amazing Stevies Gala and the chance of networking while being there is just awesome.”

“Our community celebrates with us whenever we share the news with them and this seems to further boost their trust on the marketplace. They are always deeply informed about the nominations and always eager to cast their votes for us,” Sebastián adds.

Sebastián highlights the results from winning a Stevie:

“Freelancer.com has gained a lot of exposure due to the awards that we were honored with in the past three  years which led to an increase in user acquisition. With each award, we have reinforced our leadership in the freelancing market, especially with the People´s Choice Awards.”

"Here are links to press releases on our Stevie Awards since 2015":

Freelance work is growing exponentially. Sebastián reports their findings in this growing sector:

“Expanding opportunities for entrepreneurship and jobseekers’ preferences are driving changes in the online freelancing and crowdsourcing industry. And as seen in our growing number of users from around the world (currently at 23 million), more and more businesses and entrepreneurs are hiring freelancers online and a growing number of skilled professionals are providing services in their fields of expertise.

Sebastián details their industry highlights in, “seeing more employers from small businesses to major companies now collaborating with freelancers through crowdsourcing. An example of this  is  NASA’s partnership with Freelancer. Not only are they crowdsourcing the best ideas through a contest on Freelancer.com, they are putting together a virtual team of freelancers from around the world through remote collaboration. For example, they will hire a graphic designer from Latin America, a web developer from Asia, and  an internet marketer from North America.  These freelancers are working together as a team despite their locations. This is why we are continuously looking for ways to equip our community based on how their needs are evolving.”

Lastly, we asked if there is an inspirational story related to Freelancer.com that might appeal to our blog readers. Sebastian shared their 15 million users e-book that contains stories of how Freelancer.com helped change the lives of our users: https://issuu.com/freelancercom/docs/15mm_ebook

Here are recent stories from Freelancer in the Philippines:

Tags: social media awards, media awards, The Stevie Awards, International Awards, international business

An interview with Julie Thomas, President & CEO, ValueSelling Associates, Inc.

Posted by Maggie Gallagher on Tue, Jan 24, 2017 @ 11:54 AM

ValueSelling Associates has been a sponsor of the Stevie® Awards for Sales & Customer Service for nine consecutive years

We spoke with Julie Thomas, President & CEO of ValueSelling Associates. Julie will be presenting awards at the Stevie Awards for Sales & Customer Service gala in Las Vegas on February 24. She shares her thoughts and sales industry insights.

The 2017 Stevie Awards for Sales & Customer Service announced finalists last week. People's Choice Stevie Awards for Favorite Customer Service voting is now open through February 10. If you missed the Sales & Customer Service entry deadline this year, check out The American Business Awards Customer Service Awards categories

What does ValueSelling do?

Julie Value Selling.pngValueSelling Associates offers its customers a conversational, question-based sales methodology that is simple, logical and scalable. We offer customized training on the ValueSelling Framework®, interactive reinforcement tools and consulting services that empower sales organizations around the globe with a proven formula to qualify prospects, accurately forecast and close more deals. We work with business-to-business sales organizations who are working to improve their sales productivity. Some of the challenges that we address with our clients include reducing discounting, improving forecast accuracy, more effective qualification, and selling the breadth of the product line.

What is the organizational vision?

The vision is to continue growing our well-respected global business. We’re motivated by our clients’ results. Witnessing the effectiveness of the ValueSelling Framework when working with world-class sales teams such as Adobe, Alere, Kamstrup, Autodesk, Cisco, Google, Monster, NCR, Rockwell Automation, Servicemax, Siemens, and ServiceNow, keeps us fired up. 

We invest in and integrate the most current adult-learning concepts into our customized classroom instruction, on-demand courseware and tools, leading to thousands of participants each year developing skills that measurably increases sales productivity. We know adults learn more when they are having fun,  so we strive to deliver unique and exciting experiences for our clients.

What sets your company apart in your industry?

The ValueSelling Framework is easily applied to complex B2B sales. Our methodology gives you a framework to have a conversational, question-based dialogue. So, instead of pitching, you’re engaging. Instead of presenting solutions, you’re collaborating and competing based on value, and by that, I mean the value confirmed by the individual and the organization.

How did you first become acquainted with the Stevies?

I met Michael Gallagher, President of The Stevie Awards, over 10 years ago. We became involved with the Stevie Awards at the very beginning. We welcome the opportunity to recognize our clients’ individual and organizational impact through this prestigious organization.

What’s it like for your clients to win the Stevie Award?

We put a lot of thought into which clients to nominate for the Stevie Award for Sales & Customer Service. It’s thrilling to be with them at the gala in Las Vegas, celebrating their achievements.  There are high fives, champagne toasts and lots of celebrations when the awards are announced. Our clients prove time and again the power of the ValueSelling Framework and correlate that to their outstanding results. During the Gala, we get an opportunity to toast and applaud their dedication and successes.

What inspires you to continue your work?

It’s fun! Each organization is unique. There are many different challenges: meeting revenue numbers, forecasting more accurately, growing strategic accounts, and difficulty accessing high-level executives, among others.

What’s inspiring is watching how our team and the ValueSelling Framework methodology is a wonderful solution to enabling our clients to resolve their business issues. It’s transformative, not only for individuals, but for entire teams and organizations. We pride ourselves on enabling the entire organization to wrap around our framework, create a common language and leverage a common toolset. When everyone inside a company is focused on value for their customer, then, they are well positioned to develop long-standing customer relationships.

What changes do you expect in your industry in the future?

Over the past few years, we’ve seen a lot of emphasis on sales software solutions and technology tools such as sales asset management and marketing automation platforms. Used well, these are great tools for supporting the sales effort.

Another key trend is the increase in inside sales – not telemarketers, but true inside sales professionals who build relationships and sell products and services solely over the phone and the web. The tools and techniques to become proficient and communication are different when you never build a face-to-face relationship.  That said, the inside sales professional will continue to need and leverage a successful sales methodology.

In the end, it comes down to people connecting with people virtually and social selling is a technique that is needed by sales, but success in sales requires having real conversations  either in person or by phone about the business issues and problems a buyer is facing.

On-demand courseware will become more prevalent, but the critical success factor will be presenting information in a way that keeps adults tuned in. That means smaller chunks of learning and just-in-time learning. That’s why our eLearning modules include interactive quizzes and scenarios. It’s not enough to just show a canned video or slide with a talking head. Gamification and user-centric learning is here to stay.

Given the uncertainty in the world, I expect that businesses are going to seek tried and true solutions. For over 25 years, the ValueSelling Framework has been helping organizations around the world maximize their sales productivity, better qualify prospects and improve win rates.

Is there an inspirational story related to your organization that might appeal to our blog readers?

Market Track, the leading provider of timely market intelligence solutions serves more than 1,700 brands, retailers, manufacturers, and agencies. Market Track supports clients with comprehensive analysis of the advertising, promotional, and eCommerce landscape to optimize engagement with consumers throughout their purchase cycle.

Business Issue: How do you get an entire sales team on the same page with a single methodology given the requirements of a steep growth trajectory and the continual addition of new sales professionals with various sales training and backgrounds?

Problem: In 2008, Market Track’s value proposition was murky. There was no proactive client or prospect engagement. The close rate low.

The management team knew sales would fuel future growth plans. And because the sales team was selling an intangible—tech-enabled service—they had to sell on value. Market Track called on ValueSelling Associates to install a sales methodology that could be implemented consistently to drive rapid growth.

Solution: Market Track has quintupled its revenue since adopting ValueSelling Associates’ proprietary sales methodology. Such sales improvements have allowed the firm to make 11 acquisitions in 8 years and broaden its portfolio.

The resulting, expanded organization successfully integrates new sales executives and managers with a consistent methodology and approach across each of the acquisitions so the company is supported, not stymied by additional team members.

Market Track's overall adoption is stellar because the sales methodology and tools are easy to apply in a war room or deal review. With a common sales process, the team maximizes their weekly gatherings, sharing best practices—new templates, better conversations, more innovative strategies—all honed to engage Market Track’s buyers.

Market Track continues to organically grow as they keep a pulse on their clients’ advertising, promotion, and eCommerce initiatives. In 2016, the firm had its best first half ever. Justin Hartanov, Market Track EVP (recently appointed to lead Market Track’s international expansion) and 10-year ValueSelling practitioner, swears by his team’s consistent practice of ValueSelling principals.

To learn more about ValueSelling, visit http://www.valueselling.com/

Tags: customer service awards, best sales department, sales team, sales awards, best sales practices, sales leader

Stevie Awards for Sales & Customer Service Announce Finalists in 11th Annual Competition

Posted by Maggie Gallagher on Fri, Jan 20, 2017 @ 11:00 AM

Finalists in the 11th Annual Stevie® Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are crucial to business success, were announced today.    

A diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, business development awards, and sales awards categories. Among the organizations with the most finalists are Carbonite, Inc. (Lewiston, ME USA), Delta Air Lines (Atlanta, GA USA), Deutsche Post DHL (offices globally), Festival Walk (Hong Kong, China), Guidewell Connect (Jacksonville, FL USA), HomeServe USA (Norwalk, CT USA), IBM (Armonk, NY USA), John Hancock Financial Services (Boston, MA USA), and Vizio, Inc. (Irvine, CA USA).

For a full list of Finalists by category, visit www.StevieAwards.com/Sales.

SASCS winners 2016 7-1.jpgGold, Silver and Bronze Stevie Award winners will be announced during a gala banquet on Friday, February 24 at Caesars Palace in Las Vegas, Nevada. Tickets are now on sale.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and American Business Awards.

More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 10% over 2016. Finalists were determined by the average scores of 77 professionals worldwide, acting as preliminary judges. Entries were considered in 61 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 53 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

More than 130 members of seven specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to begin January 23.

Beginning today through February 10, the general public may vote for their favorite providers of customer service in the People’s Choice Stevie® Awards for Favorite Customer Service. Voting is open at http://peopleschoice.stevieawards.com. Winners of the People’s Choice Stevie Awards in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 24.

“We are very pleased with the quantity and quality of nominations received in this year’s competition,” said Michael Gallagher, founder and president of the Stevie Awards.  “The final judges are in for a treat, because they’re going to review many remarkable, inspiring stories of workplace success from around the world.”

Sponsors of the 11th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc.

Tags: best customer service, customer service awards, sales awards, good customer service, best sales team

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