The Stevie Awards Blog

Stevie Winner Makes Employee Happiness Possible at all Companies

Posted by Maggie Gallagher on Thu, Jul 05, 2018 @ 11:31 AM

It’s a well-known business adage that happier workers are more productive workers, and lately a lot of evidence has emerged to prove it. An experiment at Britain’s University of Warwick, for example, showed that more satisfied employees were, on average, 12% more productive than their peers.

This also happens to be the philosophy behind a growing Australian firm Career Money Life. The tech company, based in Melbourne, Australia, is making it easier for businesses to support their employees’ personal and professional needs through its innovative platform.

Clients can choose between hundreds of different pre-vetted and peer-reviewed services and service providers for their employees, including everything from career transition and parental leave to financial education and rewards programs.

By evaluating the third-party providers ahead of time, Career Money Life won the Gold Stevie Award for Innovative Use of Technology in Human Resources in the 2018 Asia-Pacific Stevie Awards. They say clients are able to enjoy a more consistently positive experience. The company boasts that employers save considerable time and money because the platform removes the administrative work associated with vetting, paying, and managing suppliers.

career money lifeA Simple, Comprehensive Platform

For Sandy Hutchison, the company’s founder, the perilous nature of the modern workplace became all too apparent in 2013. A successful veteran of the human resources field, she was a partner at Mercer and served as HR director at the Marsh & McLennan Companies. Even so, her company cast her as “redundant,” and she was suddenly faced with the uncertainty many unemployed workers feel.

Hutchison’s experience in HR led her to believe that most companies simply didn’t have the resources to manage multiple service providers to help employers in her situation. She saw Career Money Life as the solution: a pre-vetted list of offerings that companies could adopt with significantly less time and effort.

The firm’s marketing proposition is all about simplicity. Employers get to choose the programs and services they want to offer, and they set a budget for each worker. Clients can manage their spending limits, invoices, and account activity directly through the portal.

“Compared to other professions, the uptake of digital technology and its capability in HR has been quite slow,” says Hutchison, who continues to serve as the company’s top executive. “We feel our progress to date has shown that HR is slowly starting to adopt digital technology and realize its benefits.”

Since its inception in 2014, the organization’s rise has been nothing short of remarkable. Proving to be a breakthrough year, 2018 has seen the onboarding of several high-profile clients, including New Crest Mining, the wealth management provider MLC, and the online apparel and art retailer Redbubble.

A Bigger Role for Women

Given its mission, it’s fitting that Career Money Life has tried to make work-life balance part of its ethos. Hutchison says her employees are encouraged to pursue outside interests, including travel, family, and educational pursuits. She also adopts a flexible approach when it comes to working remotely. The company allows team members to be wherever they want, as long as they’re able to perform well.

“At Career Money Life, we built the business from its inception to operate in a virtual way, leveraging all the digital tools and technology available to make us lean and efficient,” says Hutchison. “This approach is successful for us, due primarily to our clear processes and use of collaborative technology, which ensure everyone is aware of what is happening.”

Not surprisingly, the female-led firm cites inclusion as one of its primary values. It not only offers its clients programs for parental leave and diversity, but it’s building a workforce that takes those issues to heart.

Hutchison is also using her platform as a successful businesswoman to advance female leaders across the country. To that end, she holds board positions on the Australian Gender Equality Council and Women and Leadership Australia.

She’s hoping the Stevie Award shows other women how much they can accomplish.

“Through the recognition we receive, I want to inspire more females to try tech entrepreneurship, even if they don’t come from tech backgrounds,” she says.

Tags: hr awards, Human Resources Team of the Year

Bills From Health Care Providers Are No Longer Confusing With Stevie-Winner Patagonia Health

Posted by Maggie Gallagher on Thu, Jun 28, 2018 @ 10:59 AM

Effective Software in a Rapidly Evolving Industry

Patagonia Health Inc. offers cloud-based and app-based software solutions for health care providers. This includes integrated, federally certified Electronic Health Record (EHR), Practice Management (PM), and billing software.

The innovative software is easy to use and affordable, and it also addresses the customer’s biggest problem: billing. The apps provide timely data that allow organizations to improve workflow, streamline operations, and take their organizations to the next level.


Because government regulations drive the EHR market, most health care agencies have a difficult time keeping up with the changes. Patagonia Health helps clients stay up to date by advancing the software to comply with the regulations and to further customer support with excellent and accessible customer service.

Expert Beginnings

patagonia healthPatagonia Health was founded in 2008 in Cary, North Carolina, USA, by three expert software and computer engineers: Mr. Ashok Mathur, Mr. Abhi Muthiyan, and Ms. Sonali Luniya.

Luniya, the current vice president of customer experience, earned her PhD in electrical and computer engineering from North Carolina State University in 2006, and she earned her BE in computer engineering from Pune Institute of Computer Technology, Pune, India, in 2000. She began her career in the telecommunications industry and developed her analytic and software engineering skills here.

Abhi Muthiyan, the CTO, has an MBA in new product development from North Carolina State University and a BS in computer engineering from the College of Engineering, Pune, India. He began his career working for Symantec, where he identified potential product opportunities. As an architect and innovator, he designs products and features that solve real business problems.

CEO Ashok Mathur served as head of North America software development for Sony Ericsson Mobile and as managing director for Nortel Networks, international software operations. Mathur gained his health-care prowess from serving as the director of software development at Misys Healthcare Systems for five years. His deep understanding of the health care IT market and the emerging Software-As-A-Service business model contributed to the foundation for Patagonia Health.

Mathur recognized the gap clients experienced between the product and the necessary customer service support. While traveling through South America, he identified what would become the core of the customer service model at Patagonia Health.

“People want to be treated as people, and they deserve to get a quality product that is backed by a high level of product support,” Mathur says. “They deserve a holistic approach to training and to implementation and a vendor that is accessible to them at all times.”

Good Service Yields Success

After a decade of service, Patagonia Health won the 2016 Bronze Stevie® Award and the 2017 Silver Stevie Award for Customer Service. Their small company of 25 employees is honored to win the 2018 Gold Stevie Award in the 2018 Stevie Awards for Sales & Customer Service.

“It reinforces the efforts we purposefully put forth every day to support our customers. It acknowledges the level of service we aim for. Our customers and future customers need to know that,” Mathur adds.

Patagonia Health also earned a spot on Inc. magazine's list of fastest-growing companies two years in a row (2015 and 2016) and on Healthcare Tech Outlook magazine's top-10 most promising EHR solutions for 2017. They recently made Insights Care magazine's top-10 most trustworthy EHR vendors.

“We don't just sell our customers a great product; we coach them through the people, process, and product strategy to help them achieve success in the transition process.” Mathur states. “We also provide ongoing training, so they can fully utilize the EHR and, ultimately, provide better patient care.”

Tags: customer service awards, sales awards, top customer service, sales growth achievement

Stevie Winner HomePay's Unique Service Helps Families Save Time

Posted by Maggie Gallagher on Mon, Jun 18, 2018 @ 09:10 AM

When families are in need of nannies, senior caregivers, personal assistants, or other household caregivers to help those in need, it’s important to help those families and individuals to find and to select the best care available. Care.com HomePay (formerly Breedlove & Associates) is based in Austin, Texas, United States, and has fulfilled these needs for more than 60,000 families. They do so through employment payroll, taxes, and HR support. They won the People’s Choice Stevie® Award for Favorite Customer Service and a Silver Stevie Award for Customer Service Department of the Year in the 2018 Stevie Awards for Sales & Customer Service.

Homepay

Receiving Great Feedback

HomePay provides comprehensive services for busy families so they can save time and focus on their loved ones. Eva MacCleery is the director of consulting at HomePay, and she comments on the impact of winning two Stevies.

“To say it was a morale boost for our consulting team is an understatement. We consistently get great feedback and reviews from the families we serve, but to have them vote for us in the People’s Choice Awards speaks volumes.”

Making Life Easier

HomePay wouldn’t exist if not for the dilemma faced by their cofounders, Stephanie and Bill Breedlove. When they hired their first nanny, they had no idea how payroll and taxes worked for a household employee, but they knew it was their responsibility to pay her legally. They soon realized how complex this was and knew there were probably tens of thousands of families across the country struggling with the same challenges.

“Most tax professionals didn’t want to take on the additional labor law and HR-related compliance requirements that come with hiring a household employee,” explains MacCleery. “So Stephanie and Bill made sure our service would always be a truly comprehensive solution that families could feel comfortable using.”

While every HomePay employee is unique, each one truly enjoys the feeling of helping another person. 

“In a niche industry, where the majority of our clients have no idea how to handle federal and state payroll and tax responsibilities, HomePay facilitates that part of the process to make their lives easier,” MacCleery adds. 

Keeping Them on Their Toes

Many states and cities have recently enacted incredibly strict laws regarding household employment. In many cases, these laws even exceed the requirements of existing federal laws. Because of the complex nature of household employment, clients seek to speak with real people when they need help. 

“These laws result in giving additional benefits to workers,” says MacCleery. “We’ve seen higher minimum wage and paid-time-off requirements go into effect in municipalities all across the country.”

HomePay makes sure their clients know the laws and provides the tools they need to stay in compliance, and these legal changes constantly keep them on their toes.

When someone calls HomePay, one of their consultants usually answers the phone on the first ring. All team members are well trained, meaning they can answer any question that arises. Detailed notes are always taken. This way, if a client calls back, whoever helps that person can pick up where the last consultant left off.

Tags: customer service awards, award-winning customer service, customer service department, top customer service

Stevie Awards Extends International Business Awards Final Deadline Through July 11

Posted by Maggie Gallagher on Thu, Jun 14, 2018 @ 10:51 AM

The Stevie® Awards, organizer of The International Business Awards®, announced today that the final entry deadline for the 15th annual IBAs has been extended to Wednesday, July 11. Recognized as the world’s premier business awards program, The IBAs attract nominations from organizations in more than 50 nations and territories each year.

 “We’ve received so many requests for individual deadline extensions that we’ve decided to extend the deadline for everyone,” said Stevie Awards president Michael Gallagher. The original final deadline was June 13. Gallagher emphasizes that no additional late fees will be charged for entries submitted through July 11, and late entries will not be penalized in any way in the judging process. All organizations now have an additional four weeks to prepare and submit their entries.

IBA18_eMailHeader4_600x250

REVIEW THE ENTRY KIT HERE

All individuals and organizations worldwide -- public and private, for-profit and non-profit, large and small -- may submit nominations to The International Business Awards. The 2018 awards will honor achievements since the beginning of 2017.  Entry details are available at http://www.StevieAwards.com/IBA.

Juries featuring more than 150 executives will determine the Stevie Award winners. Results will be announced August 9. Stevie Award winners will be presented their awards at a gala banquet in London, United Kingdom on October 20.

The International Business Awards recognize achievement in every facet of the workplace. Categories including , Management Awards , Company of the Year Awards, Customer Service Awards, Entrepreneur Awards, PR Awards, Web Awards, and much more.

A variety of new categories are introduced for the 2018 competition, including a new group of categories to recognize the Entrepreneur of the Year and Founding Teams in many industries. In addition to seven new Software Solution categories in the New Product & Services section, there’s a new selection of categories to recognize Content Solutions. There is one new category, Best White Paper or Research Report, in the Publication categories and one new category, Engaged Community of the Year, in the Marketing categories. There are two new PR Campaign categories in the Public Relations section. Finally, there are four new Lifetime Achievement Awards categories in the Management section.

Tags: international business, top business awards, womens awards

Who's Coming to The 2018 American Business Awards on Monday?

Posted by Maggie Gallagher on Thu, Jun 07, 2018 @ 11:30 AM

The 2018 (16th annual) American Business Awards® - the U.S.A's top honors open to all organizations operating in the U.S.A., and feature a wide variety of categories to recognize achievement in every facet of the workplace- will be presented this Monday, June 11 at the Marriott Marquis Hotel in New York City.  More than 650 nominees and their guests will attend to be presented with their Grand, Gold, Silver and Bronze Stevie Awards.

The presentations will be broadcast live, beginning at 6:45 pm ET.

ABA 2017 new3

Here are the organizations that as of this writing will be represented at the event on Monday:

3Dazer
4Life Research
A.wordsmith
ACES
Advance Financial
Aflac
AIG US Life
Allianz Global Assistance
Allianz Life Insurance Company of North America
Allscripts
Anthem Foundation
Aragon Advertising
Arise Virtual Solutions Inc.
ArmadaCare
ASG Technologies
Association of International Certified Professional Accountants
Asure Software

Avasant
AXA
Barclays
BD
Best Western Hotels & Resorts
BetterAir
BGRS
BIA
Blis
Bloomberg Environment
Blue Cross and Blue Shield of North Carolina
BluePay Processing
BlueToad Inc.
botkeeper
Brightstar Corp.
Brillio
Burst
Cathy Turney
Century Business Solutions
Church & Dwight
Cigna
Cisco
Citi
CityOf.com
Clevens Face and Body Specialists
Company
Concentrix
Condeco
Constant Contact Waltham MA
CoverMyMeds
Create Health Plans
Cruise Planners an American Express Travel Representative
Cummins
Cytellix
Davies
Deloitte
Delta Dental of California
DGC International
DHL
Diligent Corporation
DirecTv
Dow Jones
DraftKings
Dynamic Blending
Eff Creative Group
Emory University
Entercom
EpiFinder
Estee Lauder
Evergage
Fidelity Investments
FIS
Fiserv
FlightScope
ForeverCar
Formativ Health
Foxwoods Resort Casino
Geisinger Health
Generali Global Assistance
George P. Johnson
GL group
Globalization Partners
Glossive Technologies
GN Hearing
Gorilla Safety
GREAT WINE Inc.
Gregory FCA
GuideWell Connect
Hannaford Supermarkets
HCL America Inc. - Ritesh Jain
Health4TheWorld
Heraeus Incorporated
Hire For Hope LLC
HMS
HomeServe USA
IGEL
Ignite Sales
IGT
InfinityQS International
Information Builders
Intel Corporation
International SOS
Invesco
ISG
Jefferson County in Golden CO
John Hancock Financial Services
JVZoo
Karmic Labs Inc.
Keriton
LanguageLine Solutions
Lightcast.com
Lighthouse Worldwide Solutions
Lycored
Makers Nutrition
Makovsky
Marriott International
MDwise
Mercedes-Benz USA
Merck
Meritor
Merkle
MetTel
MONAT Global
Motus
Movember Foundation
Mphasis
NBCU
nCino
NFL Player Benefits Office
Nutrisystem
Oncor Electric
OptumCare Operations
Outreach Process Partners LLC
Pacific Expeditors
PAIRELATIONS LLC
PAN Communications
Panasonic Automotive
Panda Restaurant Group
Parkmobile
Paychex Inc.
Port It Global Inc
Primrose Schools
Progrexion
Public Employees' Benefits Program
QLess Inc.
Raytheon Space and Airborne Systems
RB
Realtor.com
Relic
Revenue Optimization Companies, The
Roth Staffing Companies L.P.
Safeguard Business Systems Inc. Dallas TX
SamsonPR
Scaffidi Restaurant Group
SCAN Healthplan
Scott Hospes
Shade Tree Auto
Sharpen Technologies
Social Finance Inc
SoftPro
Soleo Health
Spark
SparkPR
Spartan Invest
State Street Corp
Sterling Staffing Solutions
STYLE Advertising
Symantec
T and T Consulting Services Inc.
T. H. Easter Consulting LLC
TCS
TekLeaders
Terra Dotta

TGI Fridays
Thomson Reuters
Toshiba America Business Solutions
Transfermate
Trianz
TriNet
TrustLogics
Truth Initiative
TycoonAdvertisingGroup
U.S. Army Headquarters Installation Management Command
UBS
United Educators
United Way Worldwide
UnitedHealthcare
Upsher-Smith Laboratories
Valley Forge Fabrics
Vanguard
Verizon
WebPT
Worldwide Clinical Trials
Xperiel Inc.

Tags: marketing awards, new product awards, entrepreneur of the year, communications manager, female entrepreneurs

Travel Firm Helps Customers Explore Europe in Style on a Budget

Posted by Maggie Gallagher on Wed, Jun 06, 2018 @ 01:21 PM

Hospitality, you could say, is in Vyacheslav Shirokov’s bones.

He grew up in the vast eastern region of Siberia, Russia, where his parents ran a small hotel. To say the lodging was remote is an understatement. The nearest buildings were 500 kilometers away.

As the only one at the hotel who spoke English, it fell on Shirokov to help the occasional tourist from the United States, Canada, Australia, or the United Kingdom. Even back then, he enjoyed teaching visitors about Russian culture and playing the role of tour guide.

After receiving a master’s degree in the United States from New York University, he decided to help Americans and other foreigners explore his native country. He created a company named Travel All Russia to do just that.

A New Way to Explore Europe

firebird ceoShirokov’s organization was a far cry from the stodgy bus companies that once dominated the Russian tourism sector. The company, since renamed Firebird Tours, prides itself on putting customers in top-tier hotels and offering more convenient travel options, such as private transfers and high-speed trains. Customers can trek from city to city privately or with small groups.

From its inception a decade ago, the U.S.-based tour operator—with its main office in Fort Lauderdale, Florida, United States—has worked to deliver a great travel experience to the masses. To drive down costs, the Firebird team works with local suppliers to get lower rates on transportation and hotel fees. Small-group tours cost about $200 per day, while private tours cost about $300 per day.

“The quality of the tours is better than any bus tour, and it’s half the price of similar luxury tours,” says Morta Jablonskaitė, marketing specialist for Firebird Tours.

Going one extra step for its customers, Firebird does something a lot of its competitors won’t: It helps clients obtain proper visas, which eliminates a key hurdle to overseas travel.

While the company started with a focus on Russia’s historic cities, it has since expanded to cover all of Europe, as well as Mongolia and Morocco. In addition to its Florida, United States office, Firebird now has satellite offices in Saint Petersburg, Russia; Minsk, Belarus; and Vilnius, Lithuania. By having experts on the ground, the Firebird team believes it can design better trips that steer customers to the most compelling locales.

By offering its products online, Firebird is also trying to shed the exclusivity that once plagued the European travel industry.

“The right use of technology helps us make upscale traveling available to all people who want to discover the beauty of the world on their terms,” Jablonskaitė says.

Impressive Growth

Firebird users clearly believe the operator is making good on its promise to offer more bang for your buck. The company has an average rating of 5.0 and 4.9 on Google and Facebook, respectively.

Those high reviews are helping the organization, expand at a robust rate—the company now has 88 employees. In February, its leadership team was handed a bronze Stevie Award for Sales Growth Achievement of the Year at the 12th annual Stevie Awards for Sales & Customer Service. Jablonskaitė sees the honor as validation of the company’s business model.

“It shows that our sales team did excellent work in crafting itineraries and communicating to our clients,” she says. “This comes from ongoing training, a team-first culture, and, of course, a comfortable working environment.”

Going forward, Firebird hopes the award will help pave the way for continued growth.

“Winning the award helps us assure potential and current partners and suppliers that working with Firebird Tours is the right business choice for them,” she says. “The bronze in Sales Growth Achievement is a credibility mark we are excited to have.”

Tags: sales awards, best sales team, sales growth achievement

Winners Announced in 2018 People's Choice Stevie® Awards for Favorite New Products

Posted by Maggie Gallagher on Tue, Jun 05, 2018 @ 10:49 AM

Quest Software is the top winner in the 2018 People's Choice Stevie® Awards for Favorite New Products, a feature of The American Business Awards®, the U.S.A.’s top business awards program, which are now in their 16th year.

The worldwide public vote was conducted last month, with the highest number of votes deciding the winners in a variety of product categories. More than 58,000 votes were cast.  To win, a category’s leading vote-getter had to have received at least 100 votes.

Quest, the Aliso Viejo, CA software developer won People’s Choice Stevie Awards in three categories, Cloud Applications/Services, Governance/Risk/Compliance Solutions, and Software – Other.

ABA peoples choice 2017LIMU LEAN Protein Shake Mix collected the most votes of any nominee.

The crystal People’s Choice Stevie Awards will be presented to winners at The American Business Awards’ banquet on Monday, June 11 at the Marriott Marquis Hotel in New York City. There, the winners of peer-adjudicated Gold, Silver and Bronze Stevie Awards will also be presented their awards.
More than 650 executives from across the USA will attend.

All new products and services nominated in the new product awards categories of this year’s American Business Awards were eligible to be included in voting for the people’s choice awards.

The winners of the 2018 People’s Choice Stevie Awards for Favorite New Products are:

AI/Machine Learning Solutions: Digital Air Strike's Response Path
B2B Products: Samsara's Vehicle IoT Gateway
B2B Services: T. H. Easter Consulting's Women's Executive Development Program
Business/Competitive Intelligence Solutions: vXchnge in\site
Cloud Applications/Services: Quest On Demand
Cloud Infrastructure/Platform: Jive Cloud Infrastructure
Cloud Storage/Backup: Sungard AS Cloud Recovery - AWS
Consumer Electronics: Hisense Laser TV
Consumer Products: LIMU LEAN Protein Shake Mix
Content Solutions: Thomson Reuters’ Checkpoint Catalyst:  US GAAP - Revenue Recognition Tools
Corporate Learning/Workforce Development Solutions: Pluralsight IQ
Data Visualization Technology: PRO Unlimited’s Wand Discovery Total Talent Solutions
DevOps Solutions: DBmaestro's Database DevOps Platform
Education Solutions: Arise Virtual Solutions' Limitless Learning
Electronic Commerce Solutions: BluePay Gateway
Financial Services: John Hancock Signature Services LIDS UP Program
FinTech Solutions: Digital Disbursements from Fiserv
Governance/Risk/Compliance Solutions: Quest Enterprise Reporter Suite
Hardware – Storage: Apricorn's Aegis Secure Key 3z / Aegis Configurator
Healthcare/Pharmaceutical Products & Services: I Am Enough, LLC - Rapid Transformational Therapy Methodology
Human Capital Management Solutions: Asure Software's HCM
Identity & Access Security Solutions: IdentityForce’s Social Media Identity Monitoring Suite
Insurance Solutions: BenefitMall CRQS with Payroll
Integration Solutions: John Hancock Financial Services Returned Mail and Address Change Automation
Marketing/Public Relations Solutions: Digital Air Strike Response Logix 4.0
Mobile On-Demand Applications: Gorilla Safety 2.0
Payments Solutions: BluePay Gateway
Software – Other: Quest Change Auditor
Software Development Solutions: Intetics TETRA
Telecommunications: Nextivity’s Cel-Fi QUATRA In-Building Enterprise Cellular System
Transportation: SmartDrive Transportation Intelligence Platform

Sponsors of The 2018 American Business Awards include HCL America, John Hancock Signature Services and SoftPro.

Tags: American business awards, computer software awards, new products

Who's Coming to Friday's Asia-Pacific Stevie Awards in Hong Kong?

Posted by Michael Gallagher on Sun, May 27, 2018 @ 08:36 AM

The fifth annual Asia-Pacific Stevie® Awards will be presented at Hong Kong's Mira Hotel on Friday, June 1.  A sell-out crowd of more than 280 executives from across the region will attend for the presentation of the Grand, Gold, Silver and Bronze Stevie Awards.  Winners were announced last month.

34893817482_39357db5f4_zThe Asia-Pacific Stevie Awards are the only regional program to recognize innovation in every facet of the workplace, from management and product development to customer service, human resources, marketing and more.

The 2018 Asia-Pacific Stevie Awards have recognized organizations in 15 markets including Australia, mainland China, Hong Kong, India, Indonesia, Japan, Malaysia, Myanmar, Philippines, Singapore, South Korea, Taiwan, Thailand, the U.S.A. and Vietnam. More than 800 nominations about innovative achievements in the APAC region were considered by the judges this year.

Entries for the 2019 edition of the awards will open in October.  Get the Entry Kit

Here is the list of organizations that will be represented at Friday's awards banquet in Hong Kong.

AD STARS ORGANIZING COMMITTEE
amc asia!
APAX Group
APPCO Korea
Azeus Convene
BIBOTING INTERNATIONAL CO., LTD
Binary Digital Advertising, Inc.
BoardPAC (Pvt) Ltd
BOC Group Life Assurance Company Limited
BRCom
Busan Metropolitan Police Agency
Busan, Saha-gu District
Cisco Systems
Clariti Group
CLP Power Hong Kong Limited
DANI Communications (LOTTE FOODS)
Darktrace
Dell Technologies
EASTGOLD CO., LTD.
eDENT
Eduwill Co., Ltd.
EPIS
E-STATE ONLINE
FOREST INTERACTIVE SDN BHD
FrieslandCampina (Hong Kong) Limited
Gangwon-do Office
Globe Telecom, Inc.
Green Bulb PR
Gyeonggido Job Foundation
HANAROADCOM
Hanoi Small and Medium Enterprises Association
Hanyang University
Hong Kong Tourism Board
Hotel Soulhada
HP PPS Australia Pty Ltd
HPI CS APJ CC
HP PPS Indonesia
IBM
Interplan International Corp.
IRPC Public Company Limited
JCDecaux Transport
KBCA
KEB Hana Bank
Ketchum Shanghai
Korea Electric Power Corporation
Korea Energy Information Agency
Korea Land And Geospatial Informatix Corporation
Korea Press Center
Korea Resource Circulation Service Agency
Korea Seven Co., Ltd.,
Korea South-East Power Co., Ltd,
Korea: BORAMAE
KT KBN Center
Kumsung Publishing Co., Ltd
LAB360
LafargeHolcim
Leap Agency
M800 Limited
Manage Damage
Manila Electric Company (MERALCO)
Megaworld
Metro Pacific Water
Ministry of Health and Welfare
Morris Cookies (Asia) Limited
MyTaxi.PH / Grab Philippines
NCC Ad
NS Home Shopping
Ortigas & Company
PCCW Solutions Limited
Petronas
PITSTOP MOTORS INC
PR Newswire Asia
PSG Global Solutions
PT Angkasa Pura II (Persero)
Pembangkitan Jawa-Bali
PT Petrokimia Gresik
PT Petrosida Gresik
PT PP Properti Tbk
PTTEP Indonesia
PTT Exploration and Production Public Company Limited
Seegene Medical Foundation
Semyung University
Seocho-Gu
Seoul Housing and Communities Corporation
Shinyoung
SID Corporation
SIDM
SITEL Philippines
SM SUPERMALLS
SolarWinds
SOOHYUN Inc.
Strategic Public Relations Group
Studio Aup
Supercom
Telkom Indonesia
The K Yedaham
The Korea Coast Guard
ThermoBrush
Toothlife Co., Ltd.
Travellers International Hotel Group Inc
Treasure Collection
Tuan Chau Hanoi JSC
Uniplan
United Nations Environment Programme (UNEP)
Vamp
Vinci Construction
VNPT VinaPhone Corporation
VOK DAMS CHINA
W·Design Convergent Center Dankook University,
Weber Shandwick
Wharf China Estates Limited

Tags: innovation awards, Asia Awards, Asia-Pacific Business Awards

Invest in Customer Service to Earn Client Loyalty

Posted by Maggie Gallagher on Tue, May 22, 2018 @ 03:18 PM

Riva CRM Integration earned top customer service scores, ranking with 98% client satisfaction across thousands of ZenDesk support tickets and retaining 95% of their clients in 2017!

This tangible success has earned them two Silver Stevie® Awards for Sales & Customer Service in the Department of the Year - Computer Software division and Frontline Customer Service Team of the Year categories. 

riva successRiva CRM Integration is based in Edmonton, Canada and services the international technology market. Launched in 2008, the company has found popularity with growing organizations to globally operating companies, including 50 Fortune 500 companies and 15 of the world’s largest banks.

Over the last few years, Riva has made investing in customer support development a major part of its ethos.  The goal is to offer multifaceted customer service to continually meet or exceed customer expectations.

“We strive for customer delight every day,” says Riva’s Tawny Mergel, Content Marketing Manager. “It’s one of our core values.” 

Recent customer service initiatives include:

  • Hiring additional staff and investing in more and better training resources and processes
  • Using technology, including Microsoft Office 365 groups and Microsoft Teams, to improve internal communications
  • Increasing access to internal test environments and demonstration accounts for nearly all supported systems
  • Sharing product release notes consistently
  • Releasing website enhancements frequently
  • Investing in advanced tools to improve troubleshooting and project management capabilities
  • Improving priority support and escalation through ZenDesk triggers and documented processes
  • Increasing support coverage hours (currently 22 hours per day globally, from Sunday through Friday)
  • Refining team management processes including annual reviews, monthly check-ins, clear communication, performance metrics

The company has also fostered a team-based environment to ensure every member is working together toward the same goal. Riva’s practices prove little things help glue a team together. For example, several members of Riva’s Customer Success Team helped form a hockey pool to introduce some friendly competition. “It’s a lot of fun and helps build camaraderie and team spirit among our members,” says Mergel.

Striving for “Customer Delight”

The result of Riva’s customer-first message is an unusually high level of loyalty among clients. This is evidence that making clients happy is not only the right thing to do, but a sound business decision.

“Winning a Stevie Award allows us the opportunity to show our customers that we are dedicated to their success and achieving our goal of customer delight,” says Mergel. “Our entire team takes great pride in this achievement.”

Used by more than 1,200 companies around the world, Riva’s platform connects dozens of customer relationship management systems to popular software applications like Microsoft Office 365 and Exchange, G Suite and Gmail, IBM Notes, GroupWise and Marketo. This enables advanced CRM data integration and provides a broad view of customer data.

“Technology is advancing at a very rapid pace,” Mergel says. “Customers and prospects live in an ‘always on’ world, where the Internet of Things, the Fourth Industrial Revolution, and artificial intelligence are no longer buzzwords, but reality.”

“Companies are applying these new technologies to better serve their customers,” she adds. “As these tools evolve, there’s more and more demand for solutions like Riva that are designed to quickly surface relevant information from multiple sources in order to deliver a smarter, faster, and more personalized customer experience and make the most of every customer interaction.”

Tags: customer service awards, customer service award, sales and customer service awards, sales leader, top customer service, business developement

FIS Wins Grand Stevie Award for Organization of the Year in 2018 American Business Awards

Posted by Maggie Gallagher on Tue, May 15, 2018 @ 11:17 AM

The Stevie® Awards announced today the Grand Stevie Award winners in The 16th Annual American Business Awards® competition. Winners will be presented their Grand Stevie Awards trophies at the ABA’s gala banquet on June 11 in New York.

FIS, the Jacksonville, FL-based leader in financial services technology, will be presented the Grand Stevie Award for Most Honored Organization of the Year. FIS earned 70 award points, more than any other entrant. Stevie Award-winning organizations are accorded three points for each Gold Stevie win, two points per Silver Stevie win, and one-and-a-half points for each Bronze Stevie win.

ABA grand winner 201810Fold Communications, with offices in San Francisco, the Bay Area, Southern California, Texas, and Colorado, has won the Grand Stevie for Most Honored PR Agency of the Year with 29 points earned on behalf of clients including Agiloft, Attack IQ, and Versa, among others.

Other top ABA Grand Stevie winners include George P. Johnson Experience Marketing (Auburn Hills, MI) for Most Honored Interactive Agency of the Year with 21.5 points and Merkle (Columbia, MD) for Most Honored Marketing Agency of the Year with 18.5 points.

Grand Stevies were also awarded to the 10 other organizations with the most points in the 2018 competition.

The Top 10 winners are:

  1. PAIRELATIONS, Centennial, CO, on behalf of clients including Audigy, Beltone, Formativ Health, GN ReSound, Gorilla Safety, Soleo Health, and TekLeaders (48.5)
  2. Reltio, Redwood Shores, CA (38)
  3. Jeunesse Global, Orlando, FL (27.5)
  4. Makers Nutrition, Hauppauge, NY (21)
  5. Cisco Systems, nationwide (20.5)
  1. (tie) Aflac, Columbus, GA (18)
           John Hancock Signature Services, Boston, MA (18)
  2. (tie) Franklin Covey, Salt Lake City, UT (16.5)
            PAN Communications, with offices in Boston, New York, Orlando, and San Francisco (16.5)
             TopSpot, Houston, TX (16.5)

All organizations operating in the U.S.– large and small, public and private, for-profit and non-profit—are eligible to submit nominations to the ABAs in a wide range of categories, honoring achievement in every aspect of work life, from customer service and management to public relations and product development. More than 3,700 nominations submitted to the 2018 competition were reviewed and rated in the judging process by more than 200 professionals, whose average scores determined the Gold, Silver, and Bronze Stevie Award winners who were announced earlier this month. The June 11 awards presentations will be broadcast live via Livestream.

For a complete list of the 2018 Stevie Award winners, visit http://www.StevieAwards.com/ABA.

Sponsors of The 2018 American Business Awards include HCL America, John Hancock Signature Services, and SoftPro.

Tags: marketing awards, PR awards, American business awards, public relations awards

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