The Stevie Awards are delighted to announce the seven distinguished professionals who will chair the final judging committees of the 2016 (10th annual) Stevie Awards for Sales & Customer Service competition.
The Stevie Awardsfor Sales & Customer Service are the world's top sales awards, customer service awards, business development awards, contact center awards, and more.
Gold, Silver and Bronze Stevie placements from among the Finalists will be determined in final judging, which is ongoing Results will be announced at the 10th annual awards dinner in Las Vegas on March 4. Tickets are on sale now.
The seven committee chair selections are based on the categories being judged. Final judging chairs helped to form their committees, each of which will be comprised of 5-20 other executives. Here are this year's final judging committee chairs.
SALES TEAM/SALES ACHIEVEMENT/SERVICE PROVIDER
Chair: Rob Jeppsen, Senior Vice President & General Manager, HireVue Accelerate
HireVue, Inc., South Jordan, Utah
Rob Jeppsen is a senior executive at HireVue, a fast-growth technology company that is launching a game-changing tool for Sales Leaders worldwide, and aims to revolutionize how sales leaders coach their teams and develop the world's greatest sales teams. Prior to joining HireVue, Rob was the SVP of Sales at Zions Bank from 2005 to 2015, where he helped lead a team of about 300 commercial bankers in a full-service offering of products to help grow and manage businesses.
Rob loves moving the Sales needle and has worked for, and consulted with, many organizations on sales, sales processes, leadership development, and the commercialization of new products and services, with emphasis on the technology and financial services sectors. Rob also enjoys building and driving growth of emerging organizations. He sees relationship development, business development, marketing, and corporate strategy as key ways to engineer value in organizations.
Rob is invited to speak at over 100 events each year. His 6-course training series, The Business Performance Series, was recognized as "Sales Training Curriculum of the Year" in the 2012 Stevie Awards for Sales & Customer Service and has been successfully taught to over 900 businesses. Since 2007, Rob has received 15 Stevie Awards for Sales & Customer Service in categories such as Sales Team of the Year, Sales Coaching Program of the Year, Sales Process of the Year, Sales Director of the Year, and Senior Sales Executive of the Year.
SALES DISTINCTION/NEW PRODUCT & SERVICE
Chair: Mike Hart, Vice President, Sales, Lennox Residential
Lennox Industries, Inc., Richardson, Texas
Mike Hart serves as the Vice President of Sales for the residential division of Lennox International. Mike joined Lennox in 1994 and is responsible for leading the residential sales, business development, national account, and customer service teams in the United States and Canada.
Mike has over 30 years of experience in sales, sales leadership, brand management, distribution, retail, general management, M&A, operations, and coaching with multiple brands and channels in the heating and air conditioning manufacturing industry. Mike also volunteers as a board member of the Air Conditioning Heating Refrigeration Institute (AHRI) Education and Training Committee. He also contributes as a board member on the sales advisory board and the marketing advisory board at the University of Texas at Dallas.
Mike has a Bachelor of Science degree in Business Management and Marketing from the University of Maryland, and a Master’s degree from the University of Texas at Dallas. He spends his time mentoring and developing his team, profitably growing and exceeding sales, margin, and earnings objectives, implementing effective people processes, creating a culture of growth, accountability and teamwork, improving productivity and efficiency, providing effective sales leadership and coaching, as well as exceeding market share objectives. His 762 member sales team is responsible for $1.65B in revenue.
CUSTOMER SERVICE SUCCESS & CUSTOMER SERVICE/CONTACT CENTER ACHIEVEMENT
Chair: Jo Wimble-Groves, Business Support Director
Active Digital, Lamberhurst, Kent, United Kingdom
Jo Wimble-Groves is a Director of the successful Kent-based company Active Digital, an award-winning business mobile communications company. Jo has spent the last 20 years of her career working on customer experience and team strategy. Her commitment to delivering an exceptional level of service and building her successful team has led to a number of European and global awards.
Since starting the company aged just 16, Jo credits her success to an innate passion, dedication, and zeal for business, along with an intuitive ability to identify good opportunities. Jo was voted “35 under 35” in Management Today magazine in 2010. Active Digital also named one of the “Top 6 Customer Service Business Leaders in Europe” at the European Contact Centre and Customer Service Awards in 2013. The company also won the Gold Stevie Award for Front-Line Customer Service Team of the Year - Technology Industries in the 2015 Stevie Awards for Sales & Customer Service.
Established in 1996, Active Digital clients include Olympic teams and rugby clubs. Its core business is providing mobiles, tablets, fixed line, and apps to UK organizations of all sizes.
CUSTOMER SERVICE/CONTACT CENTER INDIVIDUAL
Chair: Michael Anthony, Managing Director
OnForce (a division of Beeline), Jacksonville, Florida, USA
Michael D. Anthony is General Manager of OnForce, a strategic business unit of Beeline. He is an innovative leader with more than 20 years of experience in the technical services industry. He is a passionate customer advocate who believes that a client-focused culture is the key to growing a successful business.
Michael joined Beeline in 2005 and recently transitioned from his role as VP, Client Services with Beeline to lead the OnForce business unit. Michael is a veteran of the U.S. Navy and holds a Bachelor of Science degree in applied mathematical economics from the State University of New York at Oswego.
SALES INDIVIDUAL/BUSINESS DEVELOPMENT
Chair: Jackie Coffey, CHIE, Vice President, Telemarketing
GuideWell Connect, Jacksonville, Florida
As Vice President of Telemarketing, Jackie Coffey is responsible for the overall direct-to-consumer telesales capability serving numerous clients in the health care vertical for GuideWell Connect. Coffey leads the multi-channel sales contact center specializing in new acquisition, welcome programs and retention for Medicare, Under 65, small group, and ancillary products.
Prior to GuideWell Connect, Jackie worked with Florida Blue for 22 years holding leadership positions in sales, marketing, and communications with Florida Blue. Before Florida Blue, Jackie held advertising and marketing positions with Shepherd Advertising Group, Mease Hospital, and other health care companies.
Coffey holds a Bachelor of Arts in Communications from the University of Tampa, and she is a Certified Call Center Manager through Purdue University’s College of Call Center Excellence. Coffey is a Certified Health Insurance Executive (CHIE) and a 2013-14 graduate of the Executive Leadership Program sponsored by America’s Health Insurance Plans. In The 2014 International Business Awards, Jackie won the Bronze Stevie Award for Executive of the Year–Health Products & Services.
CUSTOMER SERVICE/CONTACT CENTER TEAM
Chair: Kadir Mustafa Öztürk, Executive Vice President, Alternative Delivery Channels & Digital Banking Projects
Intertech A.Ş., Istanbul, Turkey
After receiving his Bachelor of Science degree in engineering from Istanbul Technical University in 2000, Kadir worked at various companies on website development. In 2003, he started at DenizBank A.Ş. as a software engineer. In 2005, Kadir joined Intertech A.Ş. as a software engineer, fulfilling his duties in Internet Banking and Web Projects at Alternative Distribution Channels Department. He was named ADC Department Head in July 2010. In this position he has led many successful projects in Internet/Mobile Banking and CRM fields.
In August 2012, Kadir was promoted to the position of Executive Vice President in charge of ADC and Digital Banking Projects at Intertech A.Ş. He is responsible for Channel Management, Internet Banking, Mobile Banking, ATM and Kiosks, Call Center, User Experience, and Design Teams under the globally awarded inter-Vision product of Intertech A.Ş. He is currently running local and international banking projects.
Kadir is married with two children. He enjoys spending his leisure time on world cinema and history of moviemaking.
CUSTOMER SERVICE DEPARTMENT
Chair: Rebecca V. Eclipse, Chief Customer Experience Officer,
Globe Telecom, Inc., Bonifacio Global City, The Philippines
Rebecca V. Eclipse is the Executive Vice President and Chief Customer Experience Officer of Globe Telecom, Inc., and heads the Office of Strategy Management and Customer Experience.
Responding to the speed of change and evolution of the telecommunications space, Rebecca draws wisdom and insight from 5 years in consulting and over 25 years of experience in the telco industry–from financial management, revenue assurance and fraud, internal controls, and business operations to strategy development and management, process and quality management,and, more importantly today, customer experience transformation.