The Stevie Awards Blog

One Week Until Stevie Awards for Sales & Customer Service Final Entry Deadline

Posted by Maggie Gallagher on Wed, Jan 04, 2017 @ 10:55 AM

World’s Top Honors Accepting Nominations Through January 11

The final entry deadline for the 2017 (11th annual) Stevie® Awards for Sales & Customer Service is Wednesday, January 11.  Entry kits and complete details on the competition are available at http://www.StevieAwards.com/Sales.

REVIEW THE ENTRY KIT HERE.

These are the world’s top honors for customer service, contact center, business development and sales professionals.  All organizations and individuals worldwide may submit nominations.  The 2017 awards will recognize achievements since July 1, 2015.

sascs17entrykit_001.jpgFinalists will be announced on Thursday, January 19.  Gold, Silver and Bronze Stevie Award winners in the competition will be announced at a gala awards banquet on Friday, February 24 at Caesars Palace in Las Vegas.   Attendance is not required to win.

The Stevie Awards for Sales & Customer Service feature more than 135 sales awards, customer service awards, business development awards, new product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories.   

The competition will be judged by more than 150 professionals around the world, and nominees will have access to all of the judges’ comments about their entries – an invaluable resource.

The 2017 program offers new categories for new products and services and solution providers. New categories for new products and services include Customer Service or Sales Book of the Year, Customer Service Training Product of the Year and Sales Training Product of the Year. The new solution provider category for 2017 is Leadership or Management Training Practice of the Year.

2017 will see the return of a popular feature of the Stevie Awards for Sales & Customer Service. All finalists in the Customer Service Department of the Year categories will be included in the People’s Choice Stevie Awards for Favorite Customer Service, a worldwide public vote. Voting will open January 19 and close February 10.  Winners of the public vote will receive a special crystal People’s Choice Stevie Award trophy.

Winners of the 2016 edition of the Stevie Awards for Sales & Customer Service included Cars.com, Comcast, CubeSmart, Delta Air Lines, Etiya, eZCom Software, FedEx, HubSpot, Kohl’s Department Stores, Office Depot, SAVO, ShopKeep POS, Vestmark, and VIZIO, Inc., among others.

The 2017 entry kit and a complete history of the awards program are available at http://www.StevieAwards.com/Sales.

Tags: customer service awards, sales awards, best new products, solution provider

How Product Innovation Leads to Remarkable Growth for USHEALTH Advisors

Posted by Maggie Gallagher on Thu, Dec 15, 2016 @ 11:20 AM

The Story behind the Silver Stevie® Award winner for Sales Growth Achievement of the Year - Financial Services & Insurance

USHEALTH Advisors is the wholly-owned national health insurance distribution arm of USHEALTH Group, Inc. The company sells individual health coverage and supplementary products underwritten by The Freedom Life Insurance Company of America and National Foundation Life Insurance Company, wholly-owned subsidiaries of USHEALTH Group, Inc. The company is focused on serving America’s self-employed, small business and individual insurance market through its captive agent sales force.

USHealth Advisors has won many Stevie Awards over the years. In the 2016 Stevie Awards for Sales & Customer Service, they won  Silver Stevies for Sales Growth Achievement of the Year - Financial Services & Insurance and Field Sales Team of the Year. 

Interested in applying for the 2017 Stevie Awards for Sales & Customer Service? Review the entry kit here.

US Health Advisors.jpgTroy McQuagge, the President and CEO told us, “I have the privilege to work on behalf of every USHA agent and every USHG employee. I view my role as helping our agents and employees unlock the incredible potential that exists within themselves and collectively, within this company.”

We asked Troy about his personal organizational vision and learned it was to, “Leverage our world-class distribution capabilities to build a great American company focused on our mission of helping and serving individuals, small business, and the self-employed with affordable and innovative healthcare solutions.

Ours is a story of grit and determination. Since inception, our company has faced and overcome numerous challenges; many of which have led competing companies to exit the marketplace altogether. USHEALTH has ‘stayed in the game’ because we believe we offer a better healthcare solution for middle America.”

We asked how they had first come to hear about the Stevie® Awards. Troy recalls, “For many years, we have viewed the Stevie Awards as the premier business awards program and as an important vehicle for highlighting the good work being done by USHEALTH’s agents and employees.  We first became acquainted with the Stevie Awards while working with another company back in the early 2000’s. By 2007, we had won our first Gold Stevie Award for that company, earning “Insurance Company of the Year” honors. When we launched our new company (USHEALTH) in 2010, we knew the Stevie Awards would be an important partner in helping us tell our story.

There really is nothing else quite like winning a Stevie Award.  Winning this award is a key indicator that we have created a company that is worthy of the trust placed in it by our agents, employees and customers.    

Winning this award has created a deeper sense of pride among our agents and employees because in a sense, it validates their hard work. It has also helped create a heightened sense of awareness about our business in the American marketplace.    

Perhaps the most evident impact has been seen in our agent recruitment efforts. When considering where they want to hang their professional hat, sales people are naturally attracted to a winning organization. While we have no empirical evidence to support our assertion, there is ample anecdotal evidence that people who consider this opportunity are impacted positively by the fact that we have won so many Stevie Awards, including the prestigious Gold Stevie.” 

When we asked what inspires USHealth to continue their good work, Troy gave us a message of hope, “We are driven by our stated Mission of H.O.P.E. - Helping Other People Everyday. These are words that we live every day, in pursuit of excellence as individuals and as a company.”

McQuagge’s perspective on the future of their industry is that, “We’ve already changed our industry. Our innovative products didn’t even exist prior to being created by our company. No other company in America offers the same kind of products. Only we have successfully made this type of product portfolio affordable for the customer yet also profitable and sustainable for the company. We believe we can bring even more innovation and change to the insurance industry and in the process help even more people with affordable healthcare solutions.”

Learn more about USHealth Advisors

US health advisors 2.jpg

Shown from left to right: Dean Whaley, VP – Financial Planning & Analysis, Bill Shelton, Sr. VP - Marketing, Jim White, Sr. VP - Sales, Troy McQuagge, President and CEO, Travis Yoder, EVP - Sales, and Brian Clark, Sr. VP - Admin and CMO, Bill Woods, Sr. Director – Data Analytics.

Tags: customer service awards, sales awards, Customer Service Team of the Year, sales team of the year

From Solution Provider to Solution Stevie Award Winner

Posted by Maggie Gallagher on Tue, Sep 27, 2016 @ 11:10 AM

The 11th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Entries for the 2017 competition are now being accepted.

October 19 is the early-bird entry deadline with discounted entry fees. The entry deadline is November 16, but late entries will be accepted through January 11 with payment of a late fee. Winners of the eleventh annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace Hotel in Las Vegas.

REVIEW THE ENTRY KIT HERE.

Today we will highlight the Solution Provider Awards categories.

SASCS_Call_for_entries_4-1.jpgThese categories recognize the achievements of solution providers for sales, contact center, and customer service professionals.

Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominated organization's accomplishments since July 1, 2015.

(c) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Sales Consulting Practice of the Year
    121. Sales Training Practice of the Year
    122. Sales Outsourcing Provider of the Year
    123. Incentive, Rewards, or Recognition Provider of the Year
    124. Customer Service or Call Center Consulting Practice of the Year
    125. Customer Service or Call Center Training Practice of the Year
    126. Sales or Customer Service Solutions Technology Partner of the Year
    127. Contact Center or Customer Service Outsourcing Provider of the Year 
    128. Leadership or Management Training Practice of the Year (new category for 2017)

Solution Provider Award winners in 2016 include: 

Sales Consulting Practice of the Year 
GOLD STEVIE WINNER:
Sales Partnerships, Inc., Westminster, CO USA: A Beautiful Reinvention of Selling
SILVER STEVIE WINNERS:
EFG Companies. Irving, TX USA: Raising the Bar in Client Service
Imparta Inc., Austin, TX USA: Imparta Inc.
BRONZE STEVIE WINNERS:
Confero Inc., Raleigh NC USA: Leveraging mystery shopping and employee engagement for maximum sales
HGS, Lisle, IL USA: Improving Enterprise Sales with Speed, Effectiveness, and Visibility
Janek Performance Group, Las Vegas, NV USA: Janek Performance Group

Sales Training Practice of the Year 
GOLD STEVIE WINNER:
Imparta Inc., Austin, TX USA: Imparta Inc.
SILVER STEVIE WINNERS:
iSpeak, Inc., Round Rock, TX USA: iSpeak and IGT
Janek Performance Group, Las Vegas, NV USA: Janek Performance Group
MarketBridge, Bethesda, MD USA: MarketBridge
Wilson Learning, Minneapolis, MN USA: Wilson Learning
BRONZE STEVIE WINNERS:
The Brooks Group, Greensboro, NC USA: The Brooks Group
Carew International, Inc., Cincinnati, OH USA: Carew International
MAVI Interactive, LLC, Doylestown, PA USA: "Waisimo" customer service training game with LC Waikiki
mLevel, Chicago, IL USA: mLevel's Partnership with Microsoft Azure
New York Community Bancorp, Inc., Westbury, NY USA: Building Business Customer Relationships

Sales Outsourcing Provider of the Year
GOLD STEVIE WINNER:
Sales Partnerships, Inc., Westminster, CO USA: Sales Outsourcing Leader Wins Head to Head Yet Again
SILVER STEVIE WINNER:
Revana, Tempe, AZ USA: Revana - Integrated Sales and Marketing Solutions Drives Superior Outcomes for Clients
BRONZE STEVIE WINNER:
GuideWell Connect, Jacksonville, FL USA: Partnering for Success

Incentive, Rewards, or Recognition Provider of the Year 
GOLD STEVIE WINNER:
MarketBridge, Bethesda, MD USA: MarketBridge
SILVER STEVIE WINNERS:
EXTRA Loyalty Solutions Co., Istanbul, Turkey: Tailored Loyalty Solutions for our Clients to Increase Their Sales and Customer Engagement
GuideWell Connect, Jacksonville, FL USA: Flexible Work Arrangements = Win-Win
BRONZE STEVIE WINNERS:
GuideWell Connect, Jacksonville, FL USA: Change Leaders Committed to Continuous Improvement
GuideWell Connect, Jacksonville, FL USA: Curtain Call - Top Performers Have Chance to Razzle Dazzle ‘em

Tags: customer service awards, sales awards, solution provider awards, best solution providers

Nominate Your Customer Service and Contact Center Stars

Posted by Michael Gallagher on Thu, Sep 22, 2016 @ 10:14 AM

The 11th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Entries for the 2017 competition are now being accepted.

October 19 is the early-bird entry deadline with discounted entry fees. The entry deadline is November 16, but late entries will be accepted through January 11 with payment of a late fee. Winners of the eleventh annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace Hotel in Las Vegas.

REVIEW THE ENTRY KIT HERE.

SASCS_15_blog_image-1.jpgToday we will highlight the Customer Service and Contact Center Individual awards categories.

The customer service and contact center individual categories recognize individual contact center and customer service professionals.

Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominee’s accomplishments since July 1, 2015. 
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Front-Line Customer Service Professional of the Year
    Recognizing the achievements of customer service professionals who directly engage customers. This category is split into five separate categories:
    a. Business Services Industries: recognizes achievements of professionals in business services industries such as advertising, consulting, marketing, public relations, recruiting, etc.
    b. Financial Services Industries: recognizes the achievements of professionals in the accounting, banking, financial services, insurance, etc. industries.
       c. Other Service Industries: recognizes achievements of professionals in services industries such as financial services, healthcare, hospitality & leisure, legal, media & entertainment, real estate, retail, etc.
       d. Technology Industries: recognizes achievements of professionals in technology industries such as computer software, computer services, computer hardware, internet/new media, and telecommunications.
       e. All Other Industries: recognizes achievements of professionals in all industries not covered by the other Front-Line Customer Service Professional of the Year categories.
  2. Back-Office Customer Service Professional of the Year
    Recognizing the achievements of customer service professionals who work behind the front lines of customer service organizations for their achievements since the beginning of July 2015.

    57. Young Customer Service Professional of the Year
    Recognizing the achievements of customer service professionals under the age of 30.

    58. Customer Service Manager of the Year
    Recognizing the achievements of customer service managers and service professionals with a managerial role at organizations of any size, of any type.

    59. Customer Service Leader of the Year
    Recognizing the achievements of senior customer service and call center executives.

    60. Contact Center Professional of the Year
    Recognizing the achievements of non-executive professionals who work in a call or contact center.
  3. Contact Center Manager of the Year
    Recognizing the achievements of contact or call center managers for their achievements since the beginning of July 2015.
  4. Contact Center Leader of the Year
    Recognizing the achievements of senior contact or call center executives for their achievements since the beginning of July 2015.

Customer Service and Contact Center Individual Stevie winners in 2016 include:

Front-Line Customer Service Professional of the Year - Financial Services Industries 
GOLD STEVIE WINNERS:
eMoney Advisor, LLC, Conshohocken, PA USA: Jennifer Collins, Success Coach
eMoney Advisor, LLC, Conshohocken, PA USA: Joseph Pearson, Client Support Specialist
SILVER STEVIE WINNER:
AllClear ID, Austin, TX USA: Benjamin Miller, Senior Licensed Investigator
BRONZE STEVIE WINNER:
Paycor, Inc.; Cincinnati, OH USA: Jon Southern, Implementation Solutions Manager

Front-Line Customer Service Professional of the Year - Other Service Industries 
GOLD STEVIE WINNER:
DHL Express United Arab Emirates, Dubai, United Arab Emirates: Juanita Santos, Contact Center Advisor
SILVER STEVIE WINNER:
DHL Express Bulgaria LTD, Sofia, Bulgaria: Radoslava Pavlova, Key Account Desk Advisor

...and more. See all Stevie winners here.

Tags: best customer service, customer service awards, contact center awards

The 11th Annual Stevie Awards for Sales & Customer Service Issues Call for Entries

Posted by Maggie Gallagher on Wed, Sep 07, 2016 @ 10:29 AM

Top Sales Awards and Customer Service Awards Winners to Be Recognized in Las Vegas

The Stevie® Awards, organizer of the world’s premier business awards programs, has issued a call for entries for the 2017 (11th annual) Stevie Awards for Sales & Customer Service. Entry kits and complete details on the competition are available at www.StevieAwards.com/Sales.

TN-53253_sascs17entrykit_0011.jpgAll customer service, contact center, business development and sales departments, teams and professionals worldwide are eligible to be nominated, in addition to new products and services used by those professionals. The 2017 awards will recognize achievements since July 1, 2015.

The early-bird entry deadline, with reduced entry fees, is October 19, 2016. The final entry deadline is November 16, but late entries will be accepted through January 11, 2017 with payment of a late fee. Winners of the 11th annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace in Las Vegas.

The Stevie Awards for Sales & Customer Service feature more than 135 sales awards, customer service awards, business development awards, new product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  •         Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  •         Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  •         Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  •         Sales Distinction categories in 13 industry groupings
  •         Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  •         Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  •         Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  •         Customer Service Department categories in 11 industry groupings
  •         Customer Service Success categories in five industry groupings, to recognize the customer service-related achievements of organizations without a formal customer service function
  •         New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  •         Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards or Recognition Provider of the Year
  •         Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year    

The 2017 program offers new categories for new products and services and solution providers. New categories for new products and services include Customer Service or Sales Book of the Year, Customer Service Training Product of the Year and Sales Training Product of the Year. The new solution provider category for 2017 is Leadership or Management Training Practice of the Year.

The 2017 competition will be judged by more than 200 professionals around the world.

2017 will see the return of the People’s Choice Stevie Awards for Favorite Customer Service, a popular feature of the Stevie Awards for Sales & Customer Service in which the general public worldwide may vote for their favorite providers of customer service.

Stevie Winners in the 2016 edition of the awards included Cars.com, Comcast, CubeSmart, Delta Air Lines, DP DHL, Etiya, eZCom Software, FedEx, HubSpot, IBM, ISN Software UK Ltd., Kohl’s Department Stores, Office Depot, SAVO, ShopKeep POS, Vestmark, VIZIO, Inc. and Vodafone Turkey, among others.  The full-text of Gold Stevie-winning nominations are available on the website.

The 2017 entry kit and a complete history of the awards program are available at www.StevieAwards.com/Sales.

Get the Entry Kit

Tags: best customer service, customer service awards, new product awards, sales awards, customer service excellence, business development awards

No Formal Customer Service Department? No Problem

Posted by Maggie Gallagher on Fri, Sep 02, 2016 @ 11:38 AM

The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Entries for the 2017 competition are now being accepted.

October 19 is the early-bird entry deadline with discounted entry fees. The entry deadline is November 16, but late entries will be accepted through January 11 with payment of a late fee. Winners of the eleventh annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace Hotel in Las Vegas.

REVIEW THE ENTRY KIT HERE.

SASCS_winners_2016_7-1.jpgToday we will focus on the Customer Service Success Awards categories.

If your organization doesn't have a formal customer service function - if "everyone here works in customer service" is your motto - then these are the categories for you.

 If your organization has a formal customer service function, don't enter these categories - enter the Customer Service Department categories instead.

Information required for entries in these categories include:

(a) An essay of up to 650 words describing your organization's customer service-related accomplishments since July 1, 2015.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Customer Service Success - Business Service Industries
    141. Customer Service Success - Financial Service Industries
    142. Customer Service Success - Other Service Industries
    143. Customer Service Success - Technology Industries
    144. Customer Service Success - All Other Industries

Winners of the Customer Service Success Awards categores in 2016 include:

Customer Service Success - Business Service Industries 
GOLD STEVIE WINNER:
John Hancock Financial Services, Boston, MA USA: Service Success Along the Way
SILVER STEVIE WINNER:
SAHOURI Insurance, McLean, VA USA: SAHOURI Insurance

Customer Service Success - Technology Industries 
GOLD STEVIE WINNER:
Wagepoint, Kitchener-Waterloo, ON, Canada: Wagepoint - Where customers are part of the family
SILVER STEVIE WINNER:
Calabrio, Minneapolis, MN USA: Calabrio's Customer Service Success
BRONZE STEVIE WINNERS:
Aplos Software, Fresno, CA USA: Aplos Builds Customer Confidence To Find Customer Service Success
Cisco Systems, Inc., Feltham, United Kingdom: Service Logistics and Operations Best Practice in the Delivery of Field Services
Patagonia Health, Cary, NC USA: Patagonia Health: Trust Comes from Providing Great Service

Customer Service Success - All Other Services and Industries 
GOLD STEVIE WINNER:
IDG TechNetwork, New York, NY USA: IDG TechNetwork's Customer Service Success
SILVER STEVIE WINNER:
Istanbul Metropolitan Municipality Youth Assembly, Istanbul, Turkey: IMM Youth Assembly's Successful Projects
BRONZE STEVIE WINNER:
Selvice Service Co., Ltd., Osaka, Japan: Selvice Service's Maple Halloween

Tags: best customer service, customer service awards, customer service success

Customer Service Department Awards Opportunities

Posted by Maggie Gallagher on Wed, Aug 17, 2016 @ 02:23 PM

The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Entries for the 2017 competition are now being accepted.

October 19 is the early-bird entry deadline with discounted entry fees. The entry deadline is November 16, but late entries will be accepted through January 11 with payment of a late fee. Winners of the eleventh annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace Hotel in Las Vegas.

REVIEW THE ENTRY KIT HERE.

Today we will highlight the Customer Service Department Awards categories.

SASCS_group_picz_2016.jpgIn addition to the possibility of receiving a peer-reviewed honor in these categories, all nominated customer service departments that are chosen as Finalists also will be included in voting for the People's Choice Stevie Awards for Favorite Customer Service.  Online voting will open to the public worldwide in mid-January and will continue through early February.  We will provide Finalists in these categories with tools to help you encourage your fans, followers and customers to vote for you.  The nominee with the most votes in each category will receive a special crystal People's Choice Stevie Award.

The customer service department categories recognize everyone who works formally in customer service in your organization, regardless of their role or location. 

Information required for entries in these categories include:
(a) An essay of up to 650 words describing your customer service department’s accomplishments since July 1, 2015.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Customer Service Department of the Year – Airlines, Distribution & Transportation
  2. Customer Service Department of the Year – Computer Hardware
  3.  Customer Service Department of the Year – Computer Software. This category is split into two separate categories:
       a. At Organizations With Up to 100 Employees
       b. At Organizations With 100 or More Employees
  4. Customer Service Department of the Year – Computer Service
  5. Customer Service Department of the Year – Financial Services. This category is split into two separate categories:
       a. At Organizations With Up to 100 Employees
       b. At Organizations With 100 or More Employees
  6. Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
  7. Customer Service Department of the Year – Leisure & Tourism
  8. Customer Service Department of the Year – Public Services & Education
  9. Customer Service Department of the Year – Retail
  10. Customer Service Department of the Year – Telecommunications
  11. Customer Service Department of the Year – All Other Industries

Past winners of the Customer Service Department awards include…

Customer Service Department of the Year - Airlines, Distribution & Transportation 
GOLD STEVIE WINNER:
Delta Air Lines, Inc., Atlanta, GA USA: Delta Air Lines' Sales Support

Customer Service Department of the Year - Computer Hardware 
GOLD STEVIE WINNER:
Service Express, Grand Rapids, MI USA: SEI's Exceptional Customer Service Experience

Customer Service Department of the Year - Computer Services 
GOLD STEVIE WINNER:
Datapipe, Jersey City, NJ USA 

Customer Service Department of the Year - Computer Software - Up to 100 Employees 
GOLD STEVIE WINNER:
Druva Inc., Sunnyvale, CA USA

Customer Service Department of the Year - Computer Software - 100 or More Employees 
GOLD STEVIE WINNER:
Jobvite, San Mateo, CA USA

...and more. See all 2016 Stevie Awards for Sales & Customer Service winners here.

Tags: best customer service, customer service awards, customer service department of the year

Business Development Awards Opportunities in the 2017 Stevie Awards for Sales & Customer Service

Posted by Michael Gallagher on Wed, Aug 03, 2016 @ 03:31 PM

The 11th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Entries for the 2017 competition are now being accepted.

October 19 is the early-bird entry deadline with discounted entry fees. The entry deadline is November 16, but late entries will be accepted through January 11 with payment of a late fee. Winners of the eleventh annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace Hotel in Las Vegas.

iStock_000082016437_Large-2.jpgREVIEW THE ENTRY KIT HERE.

Today we will highlight the Business Development Categories. These categories recognize the achievements of individual business development professionals, and singular business development achievements in a variety of industries.

Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominated organization's accomplishments since July 1, 2015.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Business Development Executive of the Year
    Recognizing the achievements of business development executives since July 1, 2015. (Professionals at the VP level or higher.)
  2. Business Development Professional of the Year
    Recognizing the achievements of non-executive business development professionals since July 1, 2015. (Professionals at a Director level or lower.)
  3. Business Development Achievement of the Year - Financial Services Industries
    Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the financial services industries since July 1, 2015.
  4. Business Development Achievement of the Year - Hospitality & Leisure Industries
    Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the hospitality and leisure industries since July 1, 2015.
  5. Business Development Achievement of the Year - Media & Entertainment Industries
    Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the media and entertainment industries since July 1, 2015.
  6. Business Development Achievement of the Year - Services Industries
    Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the services industries (business or consumer) since July 1, 2015.
  7. Business Development Achievement of the Year - Technology Industries
    Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the technology industries since July 1, 2015.
  8. Business Development Achievement of the Year - Transportation Industries
    Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the transportation industries since July 1, 2015.
  9. Business Development Achievement of the Year - All Other Industries
    Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - since July 1, 2015 in any industry not addressed by categories 132 - 137.

Past Stevie Awards winners in the Business Development categories include:

Business Development Executive of the Year 
GOLD STEVIE WINNER:
Thought Bubble, Brisbane, Australia: Nyree McKenzie, Managing Director and Principal Consultant

Business Development Professional of the Year 
GOLD STEVIE WINNER:
Lennox Industries, Inc., Richardson, TX USA: Bill Carlson, Director of Retail National Accounts

Business Development Achievement of the Year - Technology Industries 
GOLD STEVIE WINNER:
B&L Information Systems, Bridgman, MI USA: B&L Information Systems Bus. Dev. Achievements

Business Development Achievement of the Year - All Other Industries 
GOLD STEVIE WINNER:
EFG Companies, Irving, TX USA: Quality Service Leads to Quality Growth

Tags: customer service awards, sales awards, business development awards, biz del awards

American Business Awards 2016: Customer Service and Support Awards Judging Committee

Posted by Maggie Gallagher on Mon, Mar 28, 2016 @ 05:50 PM

The Stevie Awards would like to recognize The 2016 American Business Awards Customer Service and Support Awards judging committee. These category groups are small but mighty. Learn a bit more about the professionals in these categories who will determine the Stevie Award winners.

There is still time to submit your nominations in the customer service and support awards categories. The final  entry deadline has been extended to Tuesday, April 19.

REVIEW THE ENTRY KIT HERE.

Judging Chair:

Steve Fulmer, Senior Vice President of Government Guaranteed Lending
First GREEN Bank, Orlando, Florida, USA

16_ABA_CS_Chair-1.jpgSteve Fulmer is the Senior Vice President of Government Guaranteed Lending at First GREEN Bank, a “local bank with a global mission” that endeavors to do the right thing for the environment, and the company’s people, community, and shareholders. Steve oversees all Small Business Administration and US Department of Agriculture Business Lending in Florida for the bank.

Steve has over 8 years experience in banking in Central Florida. He currently serves on the executive board of the Oviedo/Winter Springs Chamber and the steering chairman for Future Leaders of CREW Orlando. 

Steve has a Master’s Degree of Business Administration from the University of Phoenix and is a US Army veteran.

Judging Committee:

Ricardo Barreras, Senior Manager of Efficiency and Effectiveness
Locus Telecommunications, LLC, Fort Lee, New Jersey, USA
Proud veteran of our U.S. Armed Forces and 25+ year veteran of the support industry, to include both front-line [retail sales] and back-office [administrative, operational and bi-lingual customer relations].

Emilia DAnzica Emilia DAnzica, Senior Director, Customer Success
WalkMe, San Francisco, California, USA
Emilia DAnzica is the VP of Customer Engagement at WalkMe, the worlds first enterprise guidance and enablement platform. Her primary goal is to ensure customer success and to share customer stories.

Ana Degani Goes, Regional Director of Customer Service, Americas Region
DHL Express, Plantation, Florida, USA

Sandra Finn Sandra Finn, President
Cross Country Home Services, Fort Lauderdale, Florida, USA
Sandra Finn has been awarded numerous Stevie and other awards during her 15 year tenure as President of Cross Country Home Services, a national home services company. The companys success reflects her expertise in Marketing, Customer Experience, and development and execution of significant new products, clients, and technologies.

Vernessa W. Gates, Chief Compliance Officer
V & W Compliance Group, Columbus, Ohio, USA

Lisa GregovichLisa Gregovich, Manager, Vendor Operations
Prime Therapeutics, Irving, Texas, USA
Lisa Gregovich is an experienced call center/customer service leader who has held leadership positions at a diverse selection of contact centers over the last 10 years, including Prime Therapeutics, Paychex (ePlan Services) and Time Warner Cable. Lisa has over 15 years of contact center and customer service experience. In addition, she has a MBA, serviced on the Board of Directors for CSAE and has been a judge for the Stevie awards since 2010.

Seth Hall Seth Hall, Vice President, Customer Service
Philadelphia Insurance Companies, Bala Cynwyd, Pennsylvania USA
Experienced Service Operations leader with deep expertise in navigating change, leading larger service operations while realizing significant and sustainable results.

Batul Hasan Batul Hasan, CEO
BSH Consultants, Karachi, Pakistan
Started my career as a Clinical Psychologist, taught at University of Karachi. With training in Business Management, moved to Unilever Pakistan and continued for 17 years. In 2004 started own Consultancy firm for Marketing Research which is growth to success.

Kevin Hegebarth Kevin Hegebarth, Vice President, Marketing
HireIQ Solutions, Inc., Alpharetta, Georgia, USA
Kevin is experienced in marketing technology solutions to improve the recruiting, hiring, performance, and quality of customer service professionals. He has held executive marketing, product management and business development roles with leading companies serving the customer contact market. He is a frequent contributor to industry publications and is a sought-after speaker at industry events.

Parag Jaripatke Parag Jaripatke, Senior Systems Administrator
AOL, Inc., Ashburn, Virginia, USA
Result oriented professional equipped with 19 years of core Ecommerce, B2B and B2C domains. Background includes managing extensive critical top notch high end applications and systems spread across global infrastructures.

Deb Matthews Deb Matthews, Vice President, Customer Experience
nexVortex, Herndon, Virginia, USA
Deb has extensive experience in both the telecommunications industry and customer care and helpdesks. Prior to joining nexVortex, she oversaw BAEs service desk, which was responsible for serving the needs of 53,000 employees all day, every day. She has worked at multiple telecom organizations including Neustar, Startec Global, and Teligent.

Thomas Moor Thomas Moor, Global Director, Strategy and Planning
Sartomer, Exton, Pennsylvania, USA
With over 20 years of experience, developing strategy and leading global business teams in specialty chemicals, Tom brings a unique perspective to the judging process. Tom holds an MBA from Villanova University and has spent post-graduate time in executive education at Harvard Business School.

Lou Reinemann Lou Reinemann, Director, Customer Care and Documentation
SmartBear Software, Somerville, Massachusetts, USA
Lou has run service organizations with technology companies in the Boston area for over 25 years. With companies ranging in size from startups to Fortune 500 companies, he has built and lead pre- and post-sales technical service teams focused on outstanding customer service.

Kim Seney Kim Seney, Marketing Operations Excecutive
CSAA Insurance Group, San Francisco, California, USA
Kim Seney leads the Marketing Operations team at CSAA, a AAA company. Prior to AAA, she was Director of Operations at APS, responsible for the customer service needs of one million electric customers throughout Arizona, where her team received the 2005 Stevie Award for excellence in Customer Service and Communications.

Sunil Wadhwa, Vice President, Customer Success
Druva, Sunnyvale, California, USA

Teresa Waller Teresa Waller, Broker / Owner
Blue Sky Telecom Brokers, Bakersfield, California, USA
Teresa is the Broker-Owner of Blue Sky Telecom Brokers, a company that takes a consultative approach to helping businesses choose the right Telecom or Cloud provider for their business. With over 30 years in the industry Teresa prides herself on making things a little easier for her clients.

The customer service awards categories to be judged are:

J01. Customer Service Department of the Year

J02. Customer Service Team of the Year

J03. Customer Service Executive of the Year

The support awards categories to be judged are:

R01. Support Department of the Year

R02. Support Team of the Year

R03. Support Staffer of the Year: recognizing non-executive support personnel, including office managers, administrative assistants, secretaries, maintenance professionals, etc.  There is no entry fee for this category

See the listing of all 2016 American Business Awards judging committees here.


 

Tags: support awards, best customer service, customer service awards, customer service department of the year, support team of the year

10th Annual Stevie Awards for Sales & Customer Service Announce Winners

Posted by Maggie Gallagher on Mon, Mar 07, 2016 @ 10:00 AM

Winners in the tenth annual Stevie® Awards for Sales & Customer Service, recognized as the world's top honors for business development, contact center, customer service, and sales professionals, were unveiled on Friday night at a gala ceremony in Las Vegas, Nevada attended by more than 500 executives from around the world.

The complete list of Stevie winners by category is available at http://www.StevieAwards.com/Sales.

SASCS-2016-Delta-Group.gifDP DHL, with Gold, Silver and Bronze Stevie Award wins for their operations in 29 countries, won the Grand Stevie Award trophy as the most honored organization in the competition for the third year in a row. Other organizations that took home Grand Stevies, in recognition of the sheer number of awards they won, include Carbonite, Inc., Delta Air Lines, eMoney Advisor, LLC, GuideWell Connect, iHeartMedia, John Hancock Financial Services, Lennox Industries, Inc., Marriott Vacations Worldwide, Sales Partnerships, Inc., and Visualize.

Carbonite and GuideWell Connect were the top winners of Gold Stevies, with five each. Winners of four Gold Stevies include Cisco Systems, HomeServe USA, Lennox Industries, Sales Partnerships, and WePay, Inc. eMoney Advisor,  and iHeartMedia, each won three Gold Stevie Awards.

Winners in the People’s Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced in February, and were presented to winners during the ceremony.

The presentations were broadcast live via Livestream, and the recording is available to watch online.

More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. Entries were considered in 59 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Consulting Practice of the Year; more than 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.

More than 70 members of seven specialized final judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists.

Tags: best customer service, customer service awards, sales awards, business development awards, solution provider awards

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