The Stevie Awards Blog

Who's Coming to the Sales & Customer Service Awards on Friday?

Posted by Michael Gallagher on Mon, Feb 20, 2017 @ 01:11 PM

The 11th annual Stevie® Awards for Sales & Customer Service - the world's top honors for customer service, contact center, business development and sales professionals - will be staged this Friday, February 24 at Caesars Palace in Las Vegas.  More than 650 professionals from around the world will attend, making it one of the largest Stevie Awards events ever staged.  

The awards presentations will be broadcast live - look here for the details.  

Gold, Silver and Bronze Stevie Awards in the business development, new product and service and solution provider categories will be presented at 5:15 pm Pacific Time.  After a reception and dinner, awards in the sales and customer service categories will be presented beginning at 7:40 pm PT.

Here's the list of organizations that have already confirmed their attendance this Friday.

Access One Inc Chicago IL
Achievers Toronto ON Canada
Acquia Inc. Boston MA
Adestra New York NY
Adobe Systems San Jose CA
Aflac Columbus GA
Albridge Lawrenceville NJ
Allianz Global Assistance Richmond VA
Ally Bank Detroit MI
Arcelik Istanbul-Turkey
ArmadaGlobal Hunt Valley MD
Auspac Business Advantage Maroochydore QLD Australia
AWeber - Email Marketing Chalfont PA
BCM One New York NY
BiggerPockets Denver CO
Billhighway Troy MI
Black Knight Financial Services Jacksonville FL
Blue Ocean Contact Centers Halifax NS Canada
Board of Certification/Accreditation Owings Mill MD
Bombardier Commercial Aircraft Customer Services Toronto ON & Montreal and Mirabel PQ
Borusan Otomotiv Istanbul Turkey
Box Inc. Redwood City CA
Brainier Solutions Inc. Minneapolis MN
CAC 2000 Kingston Jamaica
Camp Bow Wow Broomfield CO
Carbonite Inc. Lewiston ME
CareerArc Burbank CA
CareerBuilder Chicago IL
Casper New York NY
Chewy Dania Beach FL
Choozle Denver CO
Cisco Systems Diegem Belgium
Cisco Systems Inc. San Jose CA
CLEAResult Tempe AZ
ClearSlide San Francisco CA
ClearVision Optical Company Hauppauge NY
Clio - Practice Management Software Vancouver BC Canada
Comcast Philadelphia PA
Concentrix Fremont CA
Conectys Bucharest Romania
Convergys Corporation Cincinnati OH
Cricket Wireless Atlanta GA
CrunchTime! Information Systems Boston MA
CubeSmart Malvern PA
DataCore Software Fort Lauderdale FL
Daxko Birmingham AL
Dell Technologies Bangalore Karnataka India
Delmarva Trailer Sales and Rentals Inc. Elkridge MD
Delta Air Lines Atlanta GA
Delta Defense West Bend WI
Delta Vacations Minot ND
DHL Express Plantation FL & Tempe AZ
DHL Global Forwarding U.S.
Dicom Transportation Group Dorval QC Canada
Digital Native Agency Prague Czech Republic
Donan Louisville KY
Dow Jones & Co. Princeton NJ
Druva Inc. Sunnyvale CA
Dun & Bradstreet Malibu CA
EFG Companies Irving TX
Elite Wealth Group San Jose CA
EMKAY Inc Itasca IL
eMoney Advisor LLC Radnor PA
EventMobi Toronto ON Canada
EXTRA Loyalty Solutions Istanbul Turkey
ezCater Boston MA
Festival Walk Hong Kong
First American Database Solutions Santa Ana CA
FirstEnergy Akron OH
FIS Global New York NY
FIS Jacksonville FL USA
Forrest Performance Group and The Pacific Institute Fort Worth TX USA:
FreshBooks Toronto ON Canada
Garanti Emeklilik ve Hayat A.S. Istanbul Turkey
Globoforce Southborough MA and Dublin Ireland
GMC Software Boston MA
GoDaddy Scottsdale AZ
Google Fiber Mountain View CA
GPS Insight Scottsdale AZ
Grovo New York NY
GuideWell Connect Jacksonville FL
HomeAway Inc. Austin TX
HomeServe USA Norwalk CT
Humana Inc. Louisville KY
IBM Armonk NY
ICICI Lombard GIC Ltd Mumbai India
IHG Salt Lake City UT
Imparta Inc. Austin TX
Inci Akü GS Yuasa Manisa Turkey
Infinity Cedar Rapids IA
Invenio Solutions Austin TX
ISN Dallas TX
j2 Global Inc. Ottawa ON Canada
Janek Performance Group Las Vegas NV
John Hancock Financial Services Boston MA
Kohl's Credit and Customer Service Menomonee Falls WI
KT Seoul South Korea
L A Mortgage Team, Mortgage Intelligence Burlington ON Canada
Lennox Industries Richardson TX
Lhasa OMS Weymouth MA
ListenTrust Portland ME
LiveOps Inc. Scottsdale AZ
Lucernex Plano TX
MarkitTrack Chicago IL
Marriott Intermediary Partner Care Omaha NE
Marriott Vacation Club International Orlando FL
MediaRadar New York NY
Mercer Consumer Des Moines IA
MetTel New York NY
Migros Istanbul Turkey
Mixpanel San Francisco CA
ModusLink Waltham MA
Moody's Analytics New York NY
Mozy by DELL Draper UT
MTM Lake St. Louis MO
NCR Atlanta GA
Netchex Covington LA
Network Alliance Reston VA
Nuance Communications Burlington MA
Oi Rio de Janeiro Brazil
OmniUpdate Camarillo CA
OpenLink Financial Uniondale NY
Optum Eden Prairie MN
Optum Consumer Sales and Services Horsham PA
Ortho Clinical Diagnostics Raritan NJ
PGi Atlanta GA
PlanGrid San Francisco CA
Prov International Inc Tampa FL
Pushpay Holdings Limited Redmond WA
QNB Finansbank Istanbul Turkey
Qstream Burlington MA
Qualtrics Salt Lake City UT
Response Lindon UT
Revana a TeleTech Company Tempe AZ
Richardson Philadelphia PA
Rimini Street Las Vegas NV
Riva International Inc. Edmonton AB Canada
RizePoint Salt Lake City UT
Runzheimer Waterford WI
Salary.com Waltham MA
Sales Partnerships Broomfield CO
Sandler Sales Institute Overland Park KS
SAP Newtown Square PA
SAVO Group Chicago IL
Scribendi Inc Chatham ON Canada
Securus Technologies Dallas TX
Selling Energy Burlingame CA
SGEi Las Vegas NV
Sharegate Montreal QC Canada
ShopKeep New York NY
Signs.com Salt Lake City UT
SMTP2GO Christchurch New Zealand
SoftPro Raleigh NC
Sonnet Toronto ON Canada
Standard For Success Indianpolis IN
Statewide Intake Austin TX
Sun Basket San Jose CA
Symantec Ltd Dublin Ireland
Tarion Warranty Corporation Toronto ON Canada
TCL Corona CA
Telogis Inc. Aliso Viejo CA
The Horton Group Chicago IL
Transitions in Progress LLC Winchester VA
Travelzoo New York NY
Ultimate Software Weston FL
United States Equestrian Federation Lexington KY
University of Oregon Eugene OR
Unox, Inc. Belmont NC
UPMC Health Plan Pittsburgh PA
UserTesting Mountain View CA
USHEALTH Advisors LLC Forth Worth TX
ValueSelling Associates Rancho Santa Fe CA
Velocity Advisory Group Philadelphia PA
VENZA Roswell GA
VIPRE (ThreatTrack Security) Clearwater FL
Visualize, Inc. Birmingham MI
Vivint Smart Home Provo UT
VIZIO Inc. Irvine CA
VMWare Palo Alto CA
Warshaw Group Inc. New York NY
Wayfair Boston MA
Webhelp Istanbul Turkey
Webroot Broomfield CO
Wells Fargo Treasury Management Client Delivery San Francisco CA
WePay Inc Redwood City CA
WP Engine Austin TX
Wyndham Vacation Ownership Orlando FL
Young Living Lehi UT
Zebra Technologies Lincolnshire IL
Zelis Payments Clearwater FL

Entries for the 2018 edition of the Stevie Awards for Sales & Customer Service will open in July.  Interested?

Get the Entry Kit

Tags: customer service awards, stevie awards, new product awards, sales awards, business development awards

Thanks to the 2017 Stevie® Awards for Sales & Customer Service Preliminary Judges

Posted by Maggie Gallagher on Tue, Jan 31, 2017 @ 03:37 PM

The following professionals participated in preliminary judging of the 2017 Stevie Awards for Sales & Customer Service from November 2016 through January.  Their average scores determined the 2017 Finalists.  We thank them for their time, insights and support.

The 11th annual Stevie Awards for Sales & Customer Service gala is on Friday, February 24 where winners will be announced. Tickets for the Las Vegas ceremony are on sale now.

iStock_000064097091_Large.jpg

Asburche Adalan, Business and Sales Development Mgr., DHL Express US, Miami, FL USA
Amit Kumar Agarwal, Sr Manager, FarePortal India Pvt. Ltd, Gurgaon, Haryana India
Shelly Alder, Manager, Domestic Customer Service, J.R. Simplot Company, Boise, ID USA
Scott Anschuetz, CEO, Visualize-Inc, Birmingham, MI USA
David Araujo, Direct Sales Supervisor, DHL Express São Paulo, São Paulo, Brazil
Benj Arriola, SEO Director, Myers Media Group, San Diego, NC USA
Bilal Asci, Customer Value Group Manager, n11.com, Istanbul, Turkey
Ronald Joseph, Avecilla Process Auditor, Globe Telecom, Manila, Philippines
Stuart Bankey Manager, Community Management Rackspace,San Antonio, TX USA
Mike Bare, CEO, BARE International, Washington DC USA
Nick Broadbent, VP Global Support, DataCore Software, Reading, United Kingdom
Randi Busse, President Workforce Development Group, Inc., Massapequa Park, NY USA
Pembe Candaner, Founder, President, JobzMall, Tustin, CA USA
Lucia Caron, Manager, Customer Support, Verint Systems Inc., Herndon,VA USA
Beth Castro, AVP - Commercial Enablement, AT&T, Houston, TX USA
Joe Cherian, Regional Vendor Manager, Vonage, Chennai, Tamilnadu,India
Brian Correia, Director, Sales & Client Services, Solstice Dental & Vision, Plantation, FL USA
Marc Cowan, Fellow at the Institute of Supply Chain Management, Dolphin International, United Kingdom
Emilia D'Anzica, VP, Customer Engagement, WalkMe, San Francisco, CA USA
Robyn Davis, Trade Show Strategy Specialist, When I Need Help, Columbia, SC USA
Luis Deza, General Manager, Canto Rodado Consulting, Miraflores, Lima, Peru
Sheryl Dobson, Director of Customer Support, J2 Global Cloud Services, Ottawa, ON Canada
Alan Dowler, Operations Manager, Hamilton Jewelers, Princeton, NJ USA
Eve Dumovich, Publisher, Snowline Publishing, Ashford, WA USA
Caroline Edwards, Consumer Information Centers Product Manager, Blue Cross/Blue Shield of Tennessee, Chattanooga, TN USA
Andrew J. "Flip" Filipowski, Executive Chairman & CEO, SilkRoad Technology, Winston, Salem NC USA
Shannon Gregg, Director, Sales Operations, TeleTracking,Pittsburgh, PA USA
Tara Griffin, Senior Solutions Consultant, Genesys, Flagler Beach, FL USA
Heidi Guzman, MBA, Consorcio Kairos, VILLAHERMOSA, Tabasco, Mexico
Nabyl Hassain, Director of Telesales, DHL, Miami, FL USA
Mary Henson, Membership Care Coordinator, United States Equestrian Federation, Lexington, KY USA
Deepak Kumar, Hotkar Manager, Jasper Industries Private Limited, Hyderabad, Telangana,India
Lin Hui Kai, Deputy Manager, Cathay Life Insurance Co., Ltd Taipei, Taiwan
Adam Ihrig, Business Analyst, JPMorgan Chase, Heathrow, FL USA
Linden Ingram, EVP Sales, Imparta Inc, Austin, TX USA
Joann Kay, Customer Care Director, GraduationSource, Port Chester, NY USA
UMUT KECECIOGLU, Mobile Services Manager, Yapi Kredi Bankacilik Üssü, Kocaeli, Turkey
Tony Keesee, Director of Customer Care, VPay, Richardson, TX USA
Joshua Kelley, Supervisor, Leadership Operations Training, MTM, Inc., West St Paul, MN USA
Kathy Leckey, Vice President of Marketing, SomethingNew, New York, NY USA
Sandra Lynch, Account Manager, John Hancock, Boston, MA USA
David Madacsi, Senior Technical Customer Support Engineer, GrassValley, Lakewood, CO USA
Wessam Massoud, Programme Delivery Manager, Abu Dhabi Systems & Information Center (ADSIC), Abu Dhabi, United Arab Emirates
Rowena Maxwell, Senior Manager, Accenture, London, United Kingdom
Judy Mod, Founder, CEO, Chief Adoption Officer, RevenueSphere, Atlanta, GA USA
Anni Mollett, SVP, Senior Credit Products Manager, Bank of America, Merrill Lynch, Dallas,TX USA
Thomas Moor, Global Director, Strategy and Planning, Sartomer (a business unit of Arkema), Exton, PA USA
Ann Moreth, Sr. Customer Service Engagement Manager, UPMC Health Plan, Pittsburgh, PA USA
Jason Morris, Director of Operations, SRS|Acquiom LLC, Denver, CO USA
Rajendran Nair, VP, Marketing, Rootstock Software,Fremont,CA USA
Tracy Neiser, Customer Service Manager, Active Exhaust Corp., Toronto, ON Canada
Ken Overly, Vice President, Operations, EFG Companies, Dallas, TX USA
Kadir Mustafa, OZTURK Executive Vice President / ADC & Digital Banking Solution Projects, Intertech Bilgi Islem ve Pazarlama Ticaret A.S.,Istanbul, Sisli, Turkey
Leticia Padilla, Corporate Recognition and Citizenship, Concentrix, Fremont, CA USA
Lou Reinemann, Director, Customer Care, SmartBear Software, Somerville, MA USA
RJ Riemer, VP Support Operations, VIZIO, Inc., Dakota Dunes, SD USA
Toni Roberts, VP, Customer Service & Operations, Delta Dental of Michigan, Ohio & Indiana, Farmington Hills, MI USA
Vicki Rollins, Sales Operations & Marketing Professiona, Glenaden Homes, Inc., Toronto, ON, Canada
Sharon Rudd, Organisational Development & Sales Consultant, TNT, Mascot, NSW, Australia
Stu Schlackman, Owner, Competitive Excellence,Richardson, TX USA
Paula Seeger, Library Technician 2, University of Oregon Libraries, Eugene, OR USA
Randy Selleck, Sr. Director, Call Center Operations, Assurant Solutions, Atlanta, GA USA
Bill Shelton, Senior Vice President, USHEALTH Advisors, Grapevine, TX USA
Melda Sofuoglu, Channel Experience & Operations Development Manager, Call Center Operations & Experience & Development, Istanbul, Turkey
Andrzej Szczepaniak, Deputy Director, Central Settlement Services Bank, Zachodni WBK S.A., Poznan, PA Poland
Will Tarrant, Managing Partner, Service Metrics Group, Plano, TX USA
Asli Tas KAYABAS, Psychologist, Trainer, Founding Partner, Awards Consultant, Kuzey Academy, Istanbul, Turkey
Özge Tekalp, Director, Türk Ekonomi Bankasi A.S, Istanbul, Turkey
Julie Thomas, President & CEO, ValueSelling Associates, Rancho Santa Fe, CA USA
Kelly Thomas, Assistant Vice President, Transfer Agent, OppenheimerFunds, Inc., Centennial, CO USA
Irem Tuzunalper, Founder & CEO, EXTRA Loyalty Solutions Co., Istanbul, Turkey
Lori Van Dyke, Manager, Customer Care, Access One Inc,Chicago, IL USA
Chris Vasan, Communcations Lead, Cisco Systems, Inc., Raleigh Triangle Park, NC USA
Madalina Vilau, Managing Director, Expo Media, Bucharest, Romania
Sunil Wadhwa, VP - Customer Success, Druva, Sunnyvale, CA USA
Charles White, Principal Administrator, International relations officer (retired), European Commission, Brussels, Belgium
Nicolette Wuring, Managing Director, Customer Management Services, Amstelveen, Netherlands

Tags: customer service awards, judging, sales awards, judges

An interview with Julie Thomas, President & CEO, ValueSelling Associates, Inc.

Posted by Maggie Gallagher on Tue, Jan 24, 2017 @ 11:54 AM

ValueSelling Associates has been a sponsor of the Stevie® Awards for Sales & Customer Service for nine consecutive years

We spoke with Julie Thomas, President & CEO of ValueSelling Associates. Julie will be presenting awards at the Stevie Awards for Sales & Customer Service gala in Las Vegas on February 24. She shares her thoughts and sales industry insights.

The 2017 Stevie Awards for Sales & Customer Service announced finalists last week. People's Choice Stevie Awards for Favorite Customer Service voting is now open through February 10. If you missed the Sales & Customer Service entry deadline this year, check out The American Business Awards Customer Service Awards categories

What does ValueSelling do?

Julie Value Selling.pngValueSelling Associates offers its customers a conversational, question-based sales methodology that is simple, logical and scalable. We offer customized training on the ValueSelling Framework®, interactive reinforcement tools and consulting services that empower sales organizations around the globe with a proven formula to qualify prospects, accurately forecast and close more deals. We work with business-to-business sales organizations who are working to improve their sales productivity. Some of the challenges that we address with our clients include reducing discounting, improving forecast accuracy, more effective qualification, and selling the breadth of the product line.

What is the organizational vision?

The vision is to continue growing our well-respected global business. We’re motivated by our clients’ results. Witnessing the effectiveness of the ValueSelling Framework when working with world-class sales teams such as Adobe, Alere, Kamstrup, Autodesk, Cisco, Google, Monster, NCR, Rockwell Automation, Servicemax, Siemens, and ServiceNow, keeps us fired up. 

We invest in and integrate the most current adult-learning concepts into our customized classroom instruction, on-demand courseware and tools, leading to thousands of participants each year developing skills that measurably increases sales productivity. We know adults learn more when they are having fun,  so we strive to deliver unique and exciting experiences for our clients.

What sets your company apart in your industry?

The ValueSelling Framework is easily applied to complex B2B sales. Our methodology gives you a framework to have a conversational, question-based dialogue. So, instead of pitching, you’re engaging. Instead of presenting solutions, you’re collaborating and competing based on value, and by that, I mean the value confirmed by the individual and the organization.

How did you first become acquainted with the Stevies?

I met Michael Gallagher, President of The Stevie Awards, over 10 years ago. We became involved with the Stevie Awards at the very beginning. We welcome the opportunity to recognize our clients’ individual and organizational impact through this prestigious organization.

What’s it like for your clients to win the Stevie Award?

We put a lot of thought into which clients to nominate for the Stevie Award for Sales & Customer Service. It’s thrilling to be with them at the gala in Las Vegas, celebrating their achievements.  There are high fives, champagne toasts and lots of celebrations when the awards are announced. Our clients prove time and again the power of the ValueSelling Framework and correlate that to their outstanding results. During the Gala, we get an opportunity to toast and applaud their dedication and successes.

What inspires you to continue your work?

It’s fun! Each organization is unique. There are many different challenges: meeting revenue numbers, forecasting more accurately, growing strategic accounts, and difficulty accessing high-level executives, among others.

What’s inspiring is watching how our team and the ValueSelling Framework methodology is a wonderful solution to enabling our clients to resolve their business issues. It’s transformative, not only for individuals, but for entire teams and organizations. We pride ourselves on enabling the entire organization to wrap around our framework, create a common language and leverage a common toolset. When everyone inside a company is focused on value for their customer, then, they are well positioned to develop long-standing customer relationships.

What changes do you expect in your industry in the future?

Over the past few years, we’ve seen a lot of emphasis on sales software solutions and technology tools such as sales asset management and marketing automation platforms. Used well, these are great tools for supporting the sales effort.

Another key trend is the increase in inside sales – not telemarketers, but true inside sales professionals who build relationships and sell products and services solely over the phone and the web. The tools and techniques to become proficient and communication are different when you never build a face-to-face relationship.  That said, the inside sales professional will continue to need and leverage a successful sales methodology.

In the end, it comes down to people connecting with people virtually and social selling is a technique that is needed by sales, but success in sales requires having real conversations  either in person or by phone about the business issues and problems a buyer is facing.

On-demand courseware will become more prevalent, but the critical success factor will be presenting information in a way that keeps adults tuned in. That means smaller chunks of learning and just-in-time learning. That’s why our eLearning modules include interactive quizzes and scenarios. It’s not enough to just show a canned video or slide with a talking head. Gamification and user-centric learning is here to stay.

Given the uncertainty in the world, I expect that businesses are going to seek tried and true solutions. For over 25 years, the ValueSelling Framework has been helping organizations around the world maximize their sales productivity, better qualify prospects and improve win rates.

Is there an inspirational story related to your organization that might appeal to our blog readers?

Market Track, the leading provider of timely market intelligence solutions serves more than 1,700 brands, retailers, manufacturers, and agencies. Market Track supports clients with comprehensive analysis of the advertising, promotional, and eCommerce landscape to optimize engagement with consumers throughout their purchase cycle.

Business Issue: How do you get an entire sales team on the same page with a single methodology given the requirements of a steep growth trajectory and the continual addition of new sales professionals with various sales training and backgrounds?

Problem: In 2008, Market Track’s value proposition was murky. There was no proactive client or prospect engagement. The close rate low.

The management team knew sales would fuel future growth plans. And because the sales team was selling an intangible—tech-enabled service—they had to sell on value. Market Track called on ValueSelling Associates to install a sales methodology that could be implemented consistently to drive rapid growth.

Solution: Market Track has quintupled its revenue since adopting ValueSelling Associates’ proprietary sales methodology. Such sales improvements have allowed the firm to make 11 acquisitions in 8 years and broaden its portfolio.

The resulting, expanded organization successfully integrates new sales executives and managers with a consistent methodology and approach across each of the acquisitions so the company is supported, not stymied by additional team members.

Market Track's overall adoption is stellar because the sales methodology and tools are easy to apply in a war room or deal review. With a common sales process, the team maximizes their weekly gatherings, sharing best practices—new templates, better conversations, more innovative strategies—all honed to engage Market Track’s buyers.

Market Track continues to organically grow as they keep a pulse on their clients’ advertising, promotion, and eCommerce initiatives. In 2016, the firm had its best first half ever. Justin Hartanov, Market Track EVP (recently appointed to lead Market Track’s international expansion) and 10-year ValueSelling practitioner, swears by his team’s consistent practice of ValueSelling principals.

To learn more about ValueSelling, visit http://www.valueselling.com/

Tags: customer service awards, best sales department, sales team, sales awards, best sales practices, sales leader

Stevie Awards for Sales & Customer Service Announce Finalists in 11th Annual Competition

Posted by Maggie Gallagher on Fri, Jan 20, 2017 @ 11:00 AM

Finalists in the 11th Annual Stevie® Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are crucial to business success, were announced today.    

A diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, business development awards, and sales awards categories. Among the organizations with the most finalists are Carbonite, Inc. (Lewiston, ME USA), Delta Air Lines (Atlanta, GA USA), Deutsche Post DHL (offices globally), Festival Walk (Hong Kong, China), Guidewell Connect (Jacksonville, FL USA), HomeServe USA (Norwalk, CT USA), IBM (Armonk, NY USA), John Hancock Financial Services (Boston, MA USA), and Vizio, Inc. (Irvine, CA USA).

For a full list of Finalists by category, visit www.StevieAwards.com/Sales.

SASCS winners 2016 7-1.jpgGold, Silver and Bronze Stevie Award winners will be announced during a gala banquet on Friday, February 24 at Caesars Palace in Las Vegas, Nevada. Tickets are now on sale.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and American Business Awards.

More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 10% over 2016. Finalists were determined by the average scores of 77 professionals worldwide, acting as preliminary judges. Entries were considered in 61 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 53 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

More than 130 members of seven specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to begin January 23.

Beginning today through February 10, the general public may vote for their favorite providers of customer service in the People’s Choice Stevie® Awards for Favorite Customer Service. Voting is open at http://peopleschoice.stevieawards.com. Winners of the People’s Choice Stevie Awards in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 24.

“We are very pleased with the quantity and quality of nominations received in this year’s competition,” said Michael Gallagher, founder and president of the Stevie Awards.  “The final judges are in for a treat, because they’re going to review many remarkable, inspiring stories of workplace success from around the world.”

Sponsors of the 11th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc.

Tags: best customer service, customer service awards, sales awards, good customer service, best sales team

Insights from Sales Partnerships, Inc.

Posted by Maggie Gallagher on Wed, Jan 18, 2017 @ 02:44 PM

An interview with Fred Kessler,  CEO of the highly respected sales outsourcing firm, Sales Partnerships, Inc.

Sales Partnerships has provided outsourced sales solutions since 1997. Among their many Stevie Award wins, the company recently won the Silver Stevie in Sales Outsourcing Provider of the Year - along with a slew of other Stevie Awards in multiple categories. They were named as a Grand Stevie-winner in 2016 and are also a sponsor of the Stevie Awards for Sales & Customer Service for the second consecutive year.

We got the chance to talk to Fred Kessler, CEO of Sales Partnership, Inc., about how the group first submitted nominations to the Stevie Awards years ago and how they’ve remained involved since then.

The 2017 Stevie Awards for Sales & Customer Service has closed for nominations. The 2017 American Business Awards offers Customer Service Awards categories and will accept entries through February 16. Late entries will be accepted through March 15. 

REVIEW THE ENTRY KIT HERE.

Fred looked back on when they first, “heard about the Stevies in 2007 and knew it was something we wanted to be a part of. That year marked our first win – as the winner of the top Sales Outsourcing Provider. We’ve repeated as winner in that category several times.”

Sales partnerships.jpgSales Partnerships has become known for helping companies overcome their challenges. Fred relayed that, “Sales Partnerships helps top brands navigate the challenges of market expansion and customer engagement via field engagement and outsourced sales solutions. Utilizing our proprietary technology and best practices, Sales Partnerships provides integrated sales and marketing solutions for market launch, customer engagement, customer acquisition and retention.”

Since 2007, Sales Partnerships has continued to win Stevie Awards.Fred explained why their involvement with us has been beneficial: “We first got involved in participating in the Stevie Awards several years ago when we were just signing some of our first big accounts. We thought it would be a good way to get our name out there, network some of the other participating companies, and learn from each other.”

Being recognized for progress in your field is important; Fred explains why the Stevie Awards matters to the firm:

“We take pride in the wins. Recognitions for being the best at what we do are important.”

Fred also acknowledged how winning Stevie Awards has directly affected their business.

“Our Stevie wins have helped reinforce the reputation we’ve built over two decades of being the industry leader in Sales Outsourcing. “

We asked Fred what trends have come and gone over the years and how they have stayed relevant:

“Old school approaches to sales are increasingly failing. Field representatives aren’t there to just parrot information about products. Market targeting and approach have to be far more than just intuition or guessing about where the best opportunities will exist. Today’s success in field engagement requires getting the best talent, constantly honing them, and equipping them with best tools and analytics about their territories. Smart applications of big data, cutting edge use of analytics to maximize sales, and leveraging real time information to adjust and to maximize markets is now the requirement to be competitive. Today’s best field engagement teams will require evolution of the best practices and technologies – the industry is in a state of renaissance that will separate those willing to take the steps to achieve the best results and those left behind.”

Though the Stevie Awards for Sales & Customer Service feature more than 135 Sales Awards, the Sales Partnerships vision has remained focused on continuing their success in changing times.

“The vision of Sales Partnerships is to continuously develop best of breed solutions to allow for engagement with customers in the field as branded representatives for our clients. We serve as an extension to our clients’ brands which allows them to expand their market presence in ways difficult to do on their own. This provides brand protection and focus not possible through resellers or independent rep organizations. ”

Fred concluded that, “We focus on developing the most productive processes for recruiting, training, field management, territory management, and analytics to drive maximized marketing and sales goals for our clients. Large companies trust us to be their field forces globally. We strive to always deliver far above any other option they could have used while vigilantly protecting and advocating for their brands.”

Learn more about Sales Partnerships here 

Tags: customer service awards, sales awards, Sales Partnerships, best sales team, sales outsourcing, sales leader

One Week Until Stevie Awards for Sales & Customer Service Final Entry Deadline

Posted by Maggie Gallagher on Wed, Jan 04, 2017 @ 10:55 AM

World’s Top Honors Accepting Nominations Through January 11

The final entry deadline for the 2017 (11th annual) Stevie® Awards for Sales & Customer Service is Wednesday, January 11.  Entry kits and complete details on the competition are available at http://www.StevieAwards.com/Sales.

REVIEW THE ENTRY KIT HERE.

These are the world’s top honors for customer service, contact center, business development and sales professionals.  All organizations and individuals worldwide may submit nominations.  The 2017 awards will recognize achievements since July 1, 2015.

sascs17entrykit_001.jpgFinalists will be announced on Thursday, January 19.  Gold, Silver and Bronze Stevie Award winners in the competition will be announced at a gala awards banquet on Friday, February 24 at Caesars Palace in Las Vegas.   Attendance is not required to win.

The Stevie Awards for Sales & Customer Service feature more than 135 sales awards, customer service awards, business development awards, new product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories.   

The competition will be judged by more than 150 professionals around the world, and nominees will have access to all of the judges’ comments about their entries – an invaluable resource.

The 2017 program offers new categories for new products and services and solution providers. New categories for new products and services include Customer Service or Sales Book of the Year, Customer Service Training Product of the Year and Sales Training Product of the Year. The new solution provider category for 2017 is Leadership or Management Training Practice of the Year.

2017 will see the return of a popular feature of the Stevie Awards for Sales & Customer Service. All finalists in the Customer Service Department of the Year categories will be included in the People’s Choice Stevie Awards for Favorite Customer Service, a worldwide public vote. Voting will open January 19 and close February 10.  Winners of the public vote will receive a special crystal People’s Choice Stevie Award trophy.

Winners of the 2016 edition of the Stevie Awards for Sales & Customer Service included Cars.com, Comcast, CubeSmart, Delta Air Lines, Etiya, eZCom Software, FedEx, HubSpot, Kohl’s Department Stores, Office Depot, SAVO, ShopKeep POS, Vestmark, and VIZIO, Inc., among others.

The 2017 entry kit and a complete history of the awards program are available at http://www.StevieAwards.com/Sales.

Tags: customer service awards, sales awards, best new products, solution provider

How Product Innovation Leads to Remarkable Growth for USHEALTH Advisors

Posted by Maggie Gallagher on Thu, Dec 15, 2016 @ 11:20 AM

The Story behind the Silver Stevie® Award winner for Sales Growth Achievement of the Year - Financial Services & Insurance

USHEALTH Advisors is the wholly-owned national health insurance distribution arm of USHEALTH Group, Inc. The company sells individual health coverage and supplementary products underwritten by The Freedom Life Insurance Company of America and National Foundation Life Insurance Company, wholly-owned subsidiaries of USHEALTH Group, Inc. The company is focused on serving America’s self-employed, small business and individual insurance market through its captive agent sales force.

USHealth Advisors has won many Stevie Awards over the years. In the 2016 Stevie Awards for Sales & Customer Service, they won  Silver Stevies for Sales Growth Achievement of the Year - Financial Services & Insurance and Field Sales Team of the Year. 

Interested in applying for the 2017 Stevie Awards for Sales & Customer Service? Review the entry kit here.

US Health Advisors.jpgTroy McQuagge, the President and CEO told us, “I have the privilege to work on behalf of every USHA agent and every USHG employee. I view my role as helping our agents and employees unlock the incredible potential that exists within themselves and collectively, within this company.”

We asked Troy about his personal organizational vision and learned it was to, “Leverage our world-class distribution capabilities to build a great American company focused on our mission of helping and serving individuals, small business, and the self-employed with affordable and innovative healthcare solutions.

Ours is a story of grit and determination. Since inception, our company has faced and overcome numerous challenges; many of which have led competing companies to exit the marketplace altogether. USHEALTH has ‘stayed in the game’ because we believe we offer a better healthcare solution for middle America.”

We asked how they had first come to hear about the Stevie® Awards. Troy recalls, “For many years, we have viewed the Stevie Awards as the premier business awards program and as an important vehicle for highlighting the good work being done by USHEALTH’s agents and employees.  We first became acquainted with the Stevie Awards while working with another company back in the early 2000’s. By 2007, we had won our first Gold Stevie Award for that company, earning “Insurance Company of the Year” honors. When we launched our new company (USHEALTH) in 2010, we knew the Stevie Awards would be an important partner in helping us tell our story.

There really is nothing else quite like winning a Stevie Award.  Winning this award is a key indicator that we have created a company that is worthy of the trust placed in it by our agents, employees and customers.    

Winning this award has created a deeper sense of pride among our agents and employees because in a sense, it validates their hard work. It has also helped create a heightened sense of awareness about our business in the American marketplace.    

Perhaps the most evident impact has been seen in our agent recruitment efforts. When considering where they want to hang their professional hat, sales people are naturally attracted to a winning organization. While we have no empirical evidence to support our assertion, there is ample anecdotal evidence that people who consider this opportunity are impacted positively by the fact that we have won so many Stevie Awards, including the prestigious Gold Stevie.” 

When we asked what inspires USHealth to continue their good work, Troy gave us a message of hope, “We are driven by our stated Mission of H.O.P.E. - Helping Other People Everyday. These are words that we live every day, in pursuit of excellence as individuals and as a company.”

McQuagge’s perspective on the future of their industry is that, “We’ve already changed our industry. Our innovative products didn’t even exist prior to being created by our company. No other company in America offers the same kind of products. Only we have successfully made this type of product portfolio affordable for the customer yet also profitable and sustainable for the company. We believe we can bring even more innovation and change to the insurance industry and in the process help even more people with affordable healthcare solutions.”

Learn more about USHealth Advisors

US health advisors 2.jpg

Shown from left to right: Dean Whaley, VP – Financial Planning & Analysis, Bill Shelton, Sr. VP - Marketing, Jim White, Sr. VP - Sales, Troy McQuagge, President and CEO, Travis Yoder, EVP - Sales, and Brian Clark, Sr. VP - Admin and CMO, Bill Woods, Sr. Director – Data Analytics.

Tags: customer service awards, sales awards, Customer Service Team of the Year, sales team of the year

From Solution Provider to Solution Stevie Award Winner

Posted by Maggie Gallagher on Tue, Sep 27, 2016 @ 11:10 AM

The 11th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Entries for the 2017 competition are now being accepted.

October 19 is the early-bird entry deadline with discounted entry fees. The entry deadline is November 16, but late entries will be accepted through January 11 with payment of a late fee. Winners of the eleventh annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace Hotel in Las Vegas.

REVIEW THE ENTRY KIT HERE.

Today we will highlight the Solution Provider Awards categories.

SASCS_Call_for_entries_4-1.jpgThese categories recognize the achievements of solution providers for sales, contact center, and customer service professionals.

Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominated organization's accomplishments since July 1, 2015.

(c) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Sales Consulting Practice of the Year
    121. Sales Training Practice of the Year
    122. Sales Outsourcing Provider of the Year
    123. Incentive, Rewards, or Recognition Provider of the Year
    124. Customer Service or Call Center Consulting Practice of the Year
    125. Customer Service or Call Center Training Practice of the Year
    126. Sales or Customer Service Solutions Technology Partner of the Year
    127. Contact Center or Customer Service Outsourcing Provider of the Year 
    128. Leadership or Management Training Practice of the Year (new category for 2017)

Solution Provider Award winners in 2016 include: 

Sales Consulting Practice of the Year 
GOLD STEVIE WINNER:
Sales Partnerships, Inc., Westminster, CO USA: A Beautiful Reinvention of Selling
SILVER STEVIE WINNERS:
EFG Companies. Irving, TX USA: Raising the Bar in Client Service
Imparta Inc., Austin, TX USA: Imparta Inc.
BRONZE STEVIE WINNERS:
Confero Inc., Raleigh NC USA: Leveraging mystery shopping and employee engagement for maximum sales
HGS, Lisle, IL USA: Improving Enterprise Sales with Speed, Effectiveness, and Visibility
Janek Performance Group, Las Vegas, NV USA: Janek Performance Group

Sales Training Practice of the Year 
GOLD STEVIE WINNER:
Imparta Inc., Austin, TX USA: Imparta Inc.
SILVER STEVIE WINNERS:
iSpeak, Inc., Round Rock, TX USA: iSpeak and IGT
Janek Performance Group, Las Vegas, NV USA: Janek Performance Group
MarketBridge, Bethesda, MD USA: MarketBridge
Wilson Learning, Minneapolis, MN USA: Wilson Learning
BRONZE STEVIE WINNERS:
The Brooks Group, Greensboro, NC USA: The Brooks Group
Carew International, Inc., Cincinnati, OH USA: Carew International
MAVI Interactive, LLC, Doylestown, PA USA: "Waisimo" customer service training game with LC Waikiki
mLevel, Chicago, IL USA: mLevel's Partnership with Microsoft Azure
New York Community Bancorp, Inc., Westbury, NY USA: Building Business Customer Relationships

Sales Outsourcing Provider of the Year
GOLD STEVIE WINNER:
Sales Partnerships, Inc., Westminster, CO USA: Sales Outsourcing Leader Wins Head to Head Yet Again
SILVER STEVIE WINNER:
Revana, Tempe, AZ USA: Revana - Integrated Sales and Marketing Solutions Drives Superior Outcomes for Clients
BRONZE STEVIE WINNER:
GuideWell Connect, Jacksonville, FL USA: Partnering for Success

Incentive, Rewards, or Recognition Provider of the Year 
GOLD STEVIE WINNER:
MarketBridge, Bethesda, MD USA: MarketBridge
SILVER STEVIE WINNERS:
EXTRA Loyalty Solutions Co., Istanbul, Turkey: Tailored Loyalty Solutions for our Clients to Increase Their Sales and Customer Engagement
GuideWell Connect, Jacksonville, FL USA: Flexible Work Arrangements = Win-Win
BRONZE STEVIE WINNERS:
GuideWell Connect, Jacksonville, FL USA: Change Leaders Committed to Continuous Improvement
GuideWell Connect, Jacksonville, FL USA: Curtain Call - Top Performers Have Chance to Razzle Dazzle ‘em

Tags: customer service awards, sales awards, solution provider awards, best solution providers

Nominate Your Customer Service and Contact Center Stars

Posted by Michael Gallagher on Thu, Sep 22, 2016 @ 10:14 AM

The 11th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Entries for the 2017 competition are now being accepted.

October 19 is the early-bird entry deadline with discounted entry fees. The entry deadline is November 16, but late entries will be accepted through January 11 with payment of a late fee. Winners of the eleventh annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace Hotel in Las Vegas.

REVIEW THE ENTRY KIT HERE.

SASCS_15_blog_image-1.jpgToday we will highlight the Customer Service and Contact Center Individual awards categories.

The customer service and contact center individual categories recognize individual contact center and customer service professionals.

Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominee’s accomplishments since July 1, 2015. 
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Front-Line Customer Service Professional of the Year
    Recognizing the achievements of customer service professionals who directly engage customers. This category is split into five separate categories:
    a. Business Services Industries: recognizes achievements of professionals in business services industries such as advertising, consulting, marketing, public relations, recruiting, etc.
    b. Financial Services Industries: recognizes the achievements of professionals in the accounting, banking, financial services, insurance, etc. industries.
       c. Other Service Industries: recognizes achievements of professionals in services industries such as financial services, healthcare, hospitality & leisure, legal, media & entertainment, real estate, retail, etc.
       d. Technology Industries: recognizes achievements of professionals in technology industries such as computer software, computer services, computer hardware, internet/new media, and telecommunications.
       e. All Other Industries: recognizes achievements of professionals in all industries not covered by the other Front-Line Customer Service Professional of the Year categories.
  2. Back-Office Customer Service Professional of the Year
    Recognizing the achievements of customer service professionals who work behind the front lines of customer service organizations for their achievements since the beginning of July 2015.

    57. Young Customer Service Professional of the Year
    Recognizing the achievements of customer service professionals under the age of 30.

    58. Customer Service Manager of the Year
    Recognizing the achievements of customer service managers and service professionals with a managerial role at organizations of any size, of any type.

    59. Customer Service Leader of the Year
    Recognizing the achievements of senior customer service and call center executives.

    60. Contact Center Professional of the Year
    Recognizing the achievements of non-executive professionals who work in a call or contact center.
  3. Contact Center Manager of the Year
    Recognizing the achievements of contact or call center managers for their achievements since the beginning of July 2015.
  4. Contact Center Leader of the Year
    Recognizing the achievements of senior contact or call center executives for their achievements since the beginning of July 2015.

Customer Service and Contact Center Individual Stevie winners in 2016 include:

Front-Line Customer Service Professional of the Year - Financial Services Industries 
GOLD STEVIE WINNERS:
eMoney Advisor, LLC, Conshohocken, PA USA: Jennifer Collins, Success Coach
eMoney Advisor, LLC, Conshohocken, PA USA: Joseph Pearson, Client Support Specialist
SILVER STEVIE WINNER:
AllClear ID, Austin, TX USA: Benjamin Miller, Senior Licensed Investigator
BRONZE STEVIE WINNER:
Paycor, Inc.; Cincinnati, OH USA: Jon Southern, Implementation Solutions Manager

Front-Line Customer Service Professional of the Year - Other Service Industries 
GOLD STEVIE WINNER:
DHL Express United Arab Emirates, Dubai, United Arab Emirates: Juanita Santos, Contact Center Advisor
SILVER STEVIE WINNER:
DHL Express Bulgaria LTD, Sofia, Bulgaria: Radoslava Pavlova, Key Account Desk Advisor

...and more. See all Stevie winners here.

Tags: best customer service, customer service awards, contact center awards

The 11th Annual Stevie Awards for Sales & Customer Service Issues Call for Entries

Posted by Maggie Gallagher on Wed, Sep 07, 2016 @ 10:29 AM

Top Sales Awards and Customer Service Awards Winners to Be Recognized in Las Vegas

The Stevie® Awards, organizer of the world’s premier business awards programs, has issued a call for entries for the 2017 (11th annual) Stevie Awards for Sales & Customer Service. Entry kits and complete details on the competition are available at www.StevieAwards.com/Sales.

TN-53253_sascs17entrykit_0011.jpgAll customer service, contact center, business development and sales departments, teams and professionals worldwide are eligible to be nominated, in addition to new products and services used by those professionals. The 2017 awards will recognize achievements since July 1, 2015.

The early-bird entry deadline, with reduced entry fees, is October 19, 2016. The final entry deadline is November 16, but late entries will be accepted through January 11, 2017 with payment of a late fee. Winners of the 11th annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace in Las Vegas.

The Stevie Awards for Sales & Customer Service feature more than 135 sales awards, customer service awards, business development awards, new product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  •         Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  •         Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  •         Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  •         Sales Distinction categories in 13 industry groupings
  •         Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  •         Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  •         Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  •         Customer Service Department categories in 11 industry groupings
  •         Customer Service Success categories in five industry groupings, to recognize the customer service-related achievements of organizations without a formal customer service function
  •         New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  •         Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards or Recognition Provider of the Year
  •         Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year    

The 2017 program offers new categories for new products and services and solution providers. New categories for new products and services include Customer Service or Sales Book of the Year, Customer Service Training Product of the Year and Sales Training Product of the Year. The new solution provider category for 2017 is Leadership or Management Training Practice of the Year.

The 2017 competition will be judged by more than 200 professionals around the world.

2017 will see the return of the People’s Choice Stevie Awards for Favorite Customer Service, a popular feature of the Stevie Awards for Sales & Customer Service in which the general public worldwide may vote for their favorite providers of customer service.

Stevie Winners in the 2016 edition of the awards included Cars.com, Comcast, CubeSmart, Delta Air Lines, DP DHL, Etiya, eZCom Software, FedEx, HubSpot, IBM, ISN Software UK Ltd., Kohl’s Department Stores, Office Depot, SAVO, ShopKeep POS, Vestmark, VIZIO, Inc. and Vodafone Turkey, among others.  The full-text of Gold Stevie-winning nominations are available on the website.

The 2017 entry kit and a complete history of the awards program are available at www.StevieAwards.com/Sales.

Get the Entry Kit

Tags: best customer service, customer service awards, new product awards, sales awards, customer service excellence, business development awards

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