The Stevie Awards Blog

Stevie Winner HomePay's Unique Service Helps Families Save Time

Posted by Maggie Gallagher on Mon, Jun 18, 2018 @ 09:10 AM

When families are in need of nannies, senior caregivers, personal assistants, or other household caregivers to help those in need, it’s important to help those families and individuals to find and to select the best care available. Care.com HomePay (formerly Breedlove & Associates) is based in Austin, Texas, United States, and has fulfilled these needs for more than 60,000 families. They do so through employment payroll, taxes, and HR support. They won the People’s Choice Stevie® Award for Favorite Customer Service and a Silver Stevie Award for Customer Service Department of the Year in the 2018 Stevie Awards for Sales & Customer Service.

Homepay

Receiving Great Feedback

HomePay provides comprehensive services for busy families so they can save time and focus on their loved ones. Eva MacCleery is the director of consulting at HomePay, and she comments on the impact of winning two Stevies.

“To say it was a morale boost for our consulting team is an understatement. We consistently get great feedback and reviews from the families we serve, but to have them vote for us in the People’s Choice Awards speaks volumes.”

Making Life Easier

HomePay wouldn’t exist if not for the dilemma faced by their cofounders, Stephanie and Bill Breedlove. When they hired their first nanny, they had no idea how payroll and taxes worked for a household employee, but they knew it was their responsibility to pay her legally. They soon realized how complex this was and knew there were probably tens of thousands of families across the country struggling with the same challenges.

“Most tax professionals didn’t want to take on the additional labor law and HR-related compliance requirements that come with hiring a household employee,” explains MacCleery. “So Stephanie and Bill made sure our service would always be a truly comprehensive solution that families could feel comfortable using.”

While every HomePay employee is unique, each one truly enjoys the feeling of helping another person. 

“In a niche industry, where the majority of our clients have no idea how to handle federal and state payroll and tax responsibilities, HomePay facilitates that part of the process to make their lives easier,” MacCleery adds. 

Keeping Them on Their Toes

Many states and cities have recently enacted incredibly strict laws regarding household employment. In many cases, these laws even exceed the requirements of existing federal laws. Because of the complex nature of household employment, clients seek to speak with real people when they need help. 

“These laws result in giving additional benefits to workers,” says MacCleery. “We’ve seen higher minimum wage and paid-time-off requirements go into effect in municipalities all across the country.”

HomePay makes sure their clients know the laws and provides the tools they need to stay in compliance, and these legal changes constantly keep them on their toes.

When someone calls HomePay, one of their consultants usually answers the phone on the first ring. All team members are well trained, meaning they can answer any question that arises. Detailed notes are always taken. This way, if a client calls back, whoever helps that person can pick up where the last consultant left off.

Tags: customer service awards, award-winning customer service, customer service department, top customer service

Invest in Customer Service to Earn Client Loyalty

Posted by Maggie Gallagher on Tue, May 22, 2018 @ 03:18 PM

Riva CRM Integration earned top customer service scores, ranking with 98% client satisfaction across thousands of ZenDesk support tickets and retaining 95% of their clients in 2017!

This tangible success has earned them two Silver Stevie® Awards for Sales & Customer Service in the Department of the Year - Computer Software division and Frontline Customer Service Team of the Year categories. 

riva successRiva CRM Integration is based in Edmonton, Canada and services the international technology market. Launched in 2008, the company has found popularity with growing organizations to globally operating companies, including 50 Fortune 500 companies and 15 of the world’s largest banks.

Over the last few years, Riva has made investing in customer support development a major part of its ethos.  The goal is to offer multifaceted customer service to continually meet or exceed customer expectations.

“We strive for customer delight every day,” says Riva’s Tawny Mergel, Content Marketing Manager. “It’s one of our core values.” 

Recent customer service initiatives include:

  • Hiring additional staff and investing in more and better training resources and processes
  • Using technology, including Microsoft Office 365 groups and Microsoft Teams, to improve internal communications
  • Increasing access to internal test environments and demonstration accounts for nearly all supported systems
  • Sharing product release notes consistently
  • Releasing website enhancements frequently
  • Investing in advanced tools to improve troubleshooting and project management capabilities
  • Improving priority support and escalation through ZenDesk triggers and documented processes
  • Increasing support coverage hours (currently 22 hours per day globally, from Sunday through Friday)
  • Refining team management processes including annual reviews, monthly check-ins, clear communication, performance metrics

The company has also fostered a team-based environment to ensure every member is working together toward the same goal. Riva’s practices prove little things help glue a team together. For example, several members of Riva’s Customer Success Team helped form a hockey pool to introduce some friendly competition. “It’s a lot of fun and helps build camaraderie and team spirit among our members,” says Mergel.

Striving for “Customer Delight”

The result of Riva’s customer-first message is an unusually high level of loyalty among clients. This is evidence that making clients happy is not only the right thing to do, but a sound business decision.

“Winning a Stevie Award allows us the opportunity to show our customers that we are dedicated to their success and achieving our goal of customer delight,” says Mergel. “Our entire team takes great pride in this achievement.”

Used by more than 1,200 companies around the world, Riva’s platform connects dozens of customer relationship management systems to popular software applications like Microsoft Office 365 and Exchange, G Suite and Gmail, IBM Notes, GroupWise and Marketo. This enables advanced CRM data integration and provides a broad view of customer data.

“Technology is advancing at a very rapid pace,” Mergel says. “Customers and prospects live in an ‘always on’ world, where the Internet of Things, the Fourth Industrial Revolution, and artificial intelligence are no longer buzzwords, but reality.”

“Companies are applying these new technologies to better serve their customers,” she adds. “As these tools evolve, there’s more and more demand for solutions like Riva that are designed to quickly surface relevant information from multiple sources in order to deliver a smarter, faster, and more personalized customer experience and make the most of every customer interaction.”

Tags: customer service awards, customer service award, sales and customer service awards, sales leader, top customer service, business developement

Centralizing Customer Care Makes a Difference for Facility Management Provider

Posted by Maggie Gallagher on Tue, Apr 24, 2018 @ 01:23 PM

Behind every large commercial property, whether it is a university campus or a shopping mall, are countless moving parts that have to work in harmony. Throw off one of those parts, and you can create major headaches for employees and customers.

When it established its Customer Care Center (CCC) in 2015, Stevie-winner Grosvenor Services tried to ensure that issues would not occur for any of its commercial clients. By centralizing its customer support function, the facility services firm has been able to reduce complaints and resolve issues as quickly as possible.

The Dublin, Ireland-based company, which provides a range of services, including cleaning, security, mechanical, and electrical, built the center to follow through on its customer-first ethos. Employees in the center review processes and systems to eliminate potential conflicts and address client needs in an effective, timely manner.

“Clients require so much more from their supplier partners, and we must continue to deliver beyond the services we provide at the front line,” says Marianne Lambert, a business unit manager who oversees the CCC.

GrosvenorThe center is an extension of Grosvenor’s core values, summed up in the acronym “PROACT”—Pursuit of Excellence, Reliability, Openness, Accountability, Customer Focus, and Teamwork. It has proven to be a sound business decision, with the company subsequently winning a number of bids based on its commitment to customer service.

Customer Care Pays Dividends

The initiative has paid off in other ways too. The company became a finalist for multiple local awards and in February earned a Bronze Stevie® Award for Front-Line Customer Service Team of the Year in the 2018 Stevie Awards for Sales & Customer Service.

“When our CCC was initially formed, we began researching achievements and accreditations as a method of improvement and benchmarking,” says Lambert. “In doing so, I came across the Stevie Awards and immediately I felt this was extremely relevant and worth pursuing.”

The honor naturally brings a sense of considerable pride. “This is a huge personal achievement as the manager of the CCC,” Lambert says. “I really believe in what I do and this award acknowledges the work and commitment that has been invested so far.”

Founded in 1959, Grosvenor Services now serves clients throughout Ireland, the United Kingdom, and the United States of America, and employs more than 4,500 people. In addition to its core facility management services, the corporation has expanded to offer everything from reception and mailroom support to landscaping and pest control.

One constant throughout Grosvenor Services’ history is a focus on the needs of the customer. This family business has tried to distinguish itself from competitors by making clients feel like they are dealing with a much smaller organization.

The CCC has certainly helped them accomplish that goal, and now they have a Stevie Award to show for their efforts.

“This is a huge achievement and an honor for our business and our team especially,” says Lambert. “We have worked extremely hard to instill and embed our culture of customer focus and this award is an acknowledgement of all the hard work and dedication that has been committed to doing so.”

Tags: customer service awards, business awards, customer service success, business developement

Collective Health Makes Customers Happy and Healthy

Posted by Maggie Gallagher on Tue, Apr 17, 2018 @ 02:58 PM

The United States is experiencing a shift in healthcare today and employers are at its center. Collective Health, based in San Francisco, California in the United States, strives to give companies a smarter way to provide healthcare coverage through technology and design. They won in the 2018 Silver Stevie® Awards for Sales and Customer Service: Silver for Customer Service Department of the Year and for Best Use of Technology for Customer Service.
 
Happier and Healthier Customers

collective healthFounded in October 2013, Collective Health is backed by NEA, Founders Fund, Google Ventures, and other leading investors. Erika Alperin is the Corporate Marketing and Internal Communications Manager at Collective Health.

“We’re focused on serving the 170M+ Americans who receive healthcare coverage from their employers,” says Alperin. “We are interested in the shift to recognizing that the member experience really matters when it comes to healthcare. When people get the help they need to understand their health benefits, they are better, happier, and healthier consumers of healthcare.”

They replace traditional health plans with a flexible, data-driven alternative that enables companies to get more out of their investment while taking better care of their people.

Collective Health has become a popular choice for organizations to review their increasing costs year over year, and how to improve long-lasting effects of profits and employee spending not running as efficiently as possible.

An Effortless Experience for Everyone

Collective Health is powered by an all-in-one solution that connects and administers the entire health benefits ecosystem: health plans, benefits programs, spending accounts, and employee support. Their technology delivers a more effortless experience for everyone.

This has led them to achieving an NPS (Net Promoter Score) score that is 10 times greater than the industry average, which is due in large part to their amazing Member Advocate team. Alperin explains why their team has played a pivotal role.

“A few of our MA's joined the role because they have had to navigate health insurance and coverage issues for some of their family members. Not only were they trying to understand their plans, they were translating their coverage to family members from English to Spanish. Upon joining Collective, they helped to start a group on our team to serve our Spanish members and translate complex plan documents.”

Collective Health has also been recognized by The Wall Street Journal Top 25 Tech Companies to Watch, 2017, and Rock Health's Best Digital Health Company to Work For, 2017.

“We offer a rigorous training program, both content and cultural, work with internally built tools and technology that streamline processes, and allow us to focus on doing our job,” Alperin says.

Hiring advocates with a passion for helping others and solving complex issues can provide an important sense of empathy to customers.

Tags: best customer service, customer service awards, sales awards, customer service department of the year

Brainier Solutions Helps Companies Embrace Employee Trainings

Posted by Maggie Gallagher on Wed, Apr 11, 2018 @ 06:20 PM

Brainier Solutions, Inc. is definitely making an impression in the tech world, both with their foundational Learning Management Systems (LMS) and their customer service. Consistent care has earned them the 2017 Bronze Stevie® Award for Customer Service Department of the Year. This is their third year winning a Stevie Award for Sales & Customer Service.

brainier-1Brainier was founded in 1995 in Minneapolis, Minnesota in the United States with a mission to aid clients in continuing education and training, advancing skillsets, and expanding knowledge. They offer three different computer software packages: élan LMS, Chameleon 2.0 (developed by BI WORLDWIDE), and Legacy LMS.

Brainier Solutions serves small to large enterprises dedicated to training and investing in their staff. Their software packages offer an interactive, individualized learning portal accessible to employees at any time and on any digital device they choose.

They state, “Brainier programs are developed with the understanding that employees are not machines,” the company states. “They are people balancing needs, concerns, and interests in and out of the workplace. As such, we aspire to provide a curriculum that develops work-related skillsets and personal development attributes that promote success in every aspect of their life.”


The LMS offers access to courses in Drug and Alcohol Awareness, HIPAA, IT Skills, Legal Compliance, OSHA, PC Skills, SkillSoft, as well as access to other course libraries. Employees can study at their own pace in ways they can comprehend and succeed. LMS is sure to include blended learning options with interactive e-learning and multimedia resources. Success is measured by each individual’s testing and tracking.

Employers and their administrators can manage and coordinate trainings as well as keep track of each employee’s development and success. The LMS programs also offer internal social communication via blogs, file exchange, internal messaging, and live chat.

They are repeatedly recognized for their product and services by tech guru sites like TrainingIndustry.com and SoftwareInsider.com. TrainingIndustry.com cited Brainier Solutions as one of The Top 20 companies in 2017 for Learning Portals/LMS after several years of featuring them as a company to watch. SoftwareInsider.com assessed them as “Above Average” in almost every category. The Brandon Hall Group has awarded Brainier Solutions for Excellence in Technology for Learning Management and Unique Learning Technology every year since 2013.

Brainier Solutions’ excellent product and award-winning customer service mirrors the motivation behind their LMS systems. “To advance, you must inspire and invest in their [employee] development. In-house training not only motivates employees to improve, it also gives them the tools and knowledge to do so.”

Tags: customer service awards, sales awards, customer service department of the year, solution provider awards, best sales team

Focus on Customer Service Pays off for Travelzoo

Posted by Maggie Gallagher on Mon, Apr 02, 2018 @ 01:59 PM

With competition from more than 2,300 organizations, winning a Stevie in the 2018 Stevie® Awards for Sales and Customer Service is no easy feat.

Travelzoo, founded in 1998 in New York, United States, is a company that publishes top deals on travel fares and hotels. They came away with four Stevie Awards, including the 2018 People's Choice Award for Favorite Customer Service in Leisure and Tourism, Front-Line Customer Service Team of the Year, Customer Service Management Team of the Year and Customer Service Department of the Year.

Travelzoo 1“Winning has rallied our colleagues around the world to re-double our commitment to deliver ‘100% happiness, 100% of the time,’” says Lisa Oswald, Travelzoo’s Senior Vice President of Global Customer Service. “We know everyone's job is all about doing what's best for our members—from the travel partners we choose to work with, to the destinations we curate and the rigor of our quality vetting process—we are Travelzoo 2proud to stand behind our brand.”

This is not the first time Travelzoo has come away with special honors from the Stevie Awards. Last year, the site garnered a Bronze Stevie for its use of contact center technology and a Gold award in the Women in Business Awards. Oswald also won a Gold Stevie in 2013 for Customer Service Executive of the Year.

Travelzoo 3Even so, Oswald contends that pulling in several customer service awards at the February 23 ceremony in Las Vegas was particularly gratifying. “A win for the service team has infused an even greater sense of pride and enthusiasm for our members-first philosophy,” she says.

Listening to the Customer

The company provides 28 million members with insider deals and one-of-a-kind experiences that have been reviewed by its experts.

Part of the company’s growth stems from a resurgence in the leisure travel sector. Americans spent more than $100 billion on summer vacations alone in 2017, according to a report by Allianz Travel Insurance. In 2016, spending was just shy of $90 billion.

“Research shows that experiences make you happier and are as valuable, or more valuable, than buying fancy things. It’s changing the way people travel across all generations and has given rise to the sharing economy,” says Oswald. “Consumer spending is expected to grow in ‘non-essential’ categories, including vacations and dining out, and we are poised to meet that growing need for experiences—that’s what we do.”

Even in a healthy industry, Travelzoo’s unwavering commitment to customer service has helped it stand out. Its philosophy, says Oswald, is one of continuous improvement, where the department strives to fine-tune every aspect of the customer experience.

The Voice of the Customer program is critical and elicits feedback from people who use its travel deals. The program has helped Travelzoo raise its CSAT score, a key measure of customer satisfaction, from the low 80s to the low 90s in a short period of time, Oswald continued.

“We don't have an army of people, and we don't have an unlimited budget. However, we do have a relentless focus on making incremental changes that matter to our members,” Oswald explains. “And the cumulative impact of these changes over time—changes in product, changes in process, and changes in policy—is that our members have endorsed our service at all-time record highs. I call that the ‘Thank You Effect.’”

Tags: customer service awards, customer service leader of the year, Woman of the Year, business developement

2018 American Business Awards Final Entry Deadline Extended

Posted by Maggie Gallagher on Thu, Mar 15, 2018 @ 09:30 AM

The Stevie® Awards, organizer of The American Business Awards, announced today that the final entry deadline for the 16th annual ABA competition has been extended to April 13. No additional late fees will be charged. Entries submitted through April 13 will not be penalized in any way in the judging process.

“We’ve received so many requests for individual deadline extensions that we’ve decided to extend the deadline for everyone,” said Stevie Awards president Michael Gallagher. The original final deadline was March 14.

GET THE ENTRY KIT HERE

ABA 2017 9-2.jpgThe American Business Awards are widely considered to be the premier business awards program in the U.S.A. All organizations operating in the U.S.A. are eligible to submit nominations— public and private, for-profit and non-profit, large, and small. The 2018 awards will honor achievements since the beginning of 2017. Entry details are available at http://www.StevieAwards.com/ABA.

The American Business Awards recognize achievement in every facet of the workplace. Categories include:

New categories in the 2018 American Business Awards include seven new Software Solution categories, four Lifetime Achievement Award categories, four additional Marketing Campaign categories, two new PR Campaign categories, one new category for Live Events, and Best White Paper or Research Report.

More than 200 executives on 12 juries have already begun the process of rating nominations to determine the Gold, Silver, and Bronze Stevie Award winners.

Stevie winners will be announced on May 1, and the awards will be presented at a gala banquet on June 11 at the Marriott Marquis Hotel in New York City. Attendance is not required to win.

The list of past Stevie Award winners in The American Business Awards reads like a who’s who of innovation and business success in the U.S.A. Explore the list of last year’s winners.

Tags: customer service awards, business awards, marketing awards, PR awards

Winners Announced in 12th Annual Stevie® Awards for Sales & Customer Service

Posted by Maggie Gallagher on Mon, Feb 26, 2018 @ 10:02 AM

World's Top Customer Service Awards and Sales Awards Presented in Las Vegas

Winners in the 12th annual Stevie® Awards for Sales & Customer Service, recognized as the world's top customer service awards and sales awards, were unveiled on Friday night at a gala ceremony in Las Vegas, NV, attended by more than 600 executives from around the world.

The complete list of Stevie Winners by category is available at http://www.StevieAwards.com/Sales.

SASCS event pic.jpgDP DHL, with Gold, Silver, and Bronze Stevie Award wins for activities in Argentina, Lebanon, the U.S., Vietnam, and other nations, was the most honored organization this year, earning the top Grand Stevie Award trophy for the fifth consecutive year. Other Grand Stevie Award winners, in descending order, include IBM, HomeServe USA, VIZIO Inc., Sales Partnerships, Inc., John Hancock Financial Services, FIS, Carbonite, Visualize, and Delta Vacations.

IBM won 10 Gold Stevie Awards, the most in the 2018 competition among Gold Stevie winners. HomeServe USA won six while Delta Vacations and GNResound won five each. Sales Partnerships, Inc. and Vizio won four. DHL Express Bangladesh, FIS, Mass Mutual Life Insurance Company, Mercer Consumer, Runzheimer, and UPMC Health Plan each won three. Winners of two Gold Stevie Awards include: Apttus, Birevim A.S., Carbonite, Comcast, Dell Technologies, Delta Airlines, DHL Express Vietnam, Gladly, GO Fuel Stations Inc., GuideWell Connect, Imparta Inc., ISN, John Hancock Financial Services, M Partners Ltd, MTM, Network Alliance, Samsung Electronics America, SAP America, ServiceNow, Sun Basket, TTEC, VXI Global Solutions, and Yapi Kredi Bank.

Leaders among multiple winners of Gold, Silver, and Bronze Stevies include: Albridge, Allianz Global Assistance, BlueCat Networks, Druva Inc., eMoney Advisor, iHeartMedia, Nuance Communications, Overstock.com, Response, Rimini Street, SmartLinx Solutions, Wells Fargo Treasury Management Client Delivery, and Wyndham Vacation Ownership.

Winners in the People’s Choice Stevie® Awards for Favorite Customer Service, as determined by more than 124,000 public votes, which were announced on February 15, were also presented at the event.

The presentations were broadcast live via Livestream and are available to watch online.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business award shows including the prestigious International Business Awards® and The American Business Awards.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements including: Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

Sponsors of the 12th annual Stevie Awards for Sales & Customer Service include HCL Financial Services, Rant & Rave, Sales Partnerships, Inc., and ValueSelling Associates, Inc.

Tags: customer service awards, sales awards, solution provider, business developement

Who's Coming to the Stevie Awards for Sales & Customer Service on Friday?

Posted by Michael Gallagher on Mon, Feb 19, 2018 @ 12:31 PM

This coming Friday, February 23 we'll celebrate the 12th annual Stevie® Awards for Sales & Customer Service with a gala event at Caesars Palace in Las Vegas, Nevada USA.  More than 600 professionals from around the world are expected for the presentation of the world's top honors for customer service, contact center, business development and sales professionals.  Grand, Gold, Silver, Bronze and People's Choice Stevie Awards will be presented in a wide variety of categories.

The presentations will be broadcast live via Livestream, starting at 5:15 pm Pacific time.  We thank our sponsors for their support of the event: HCL Financial Services, Rant & Rave, Sales Partnerships, Inc. and ValueSelling Associates Inc.

Below you'll find a list of the organizations currently registered to attend the event.  Before we get to that, though, note that entries for the 2019 edition of the awards will open in July.  Add your name to the mailing list and we'll email the entry kit to you as soon as it's available.

Get the Entry Kit

60K Ltd. Sofia Bulgaria
Access One Inc Chicago IL
Achievers Toronto ON Canada
ActiveCampaign  Chicago  IL
Adestra  New York NY
Adobe Systems Incorporated  San Jose  CA
AFLAC Supplemental Insurance Columbus GA
Agilence Mt. Laurel NJ
AkSigorta Istanbul Turkey
Albridge  Pennington  NJ
AllClear ID Austin TX
Alliance Data Columbus OH
Allianz Global Assistance Richmond VA
Ally Bank  Detroit MI
American Airlines Ft. Worth TX
ARIIX  Bountiful  UT
Asurion Nashville TN
AWeber - Email Marketing Chalfont PA
BambooHR Lehi UT
Betta Group São Paulo Brazil
BIREVIM A.S. Istanbul Turkey
Borusan Otomotiv Ithalat ve Dagitim A.S.  Istanbul  Turkey
Bottomline Technologies Portsmouth NH
Brainier Solutions  Inc.  Minneapolis MN
Carbonite Inc. Lewiston ME
Care.com HomePay Austin TX
CareerArc  Burbank  CA
Chewy.com Hollywood FL
Cisco Systems Inc. San Jose CA
CKR Property Management  LLC  Houston  TX
ClearSlide San Francisco CA
Clio - Practice Management Software  Vancouver  BC  Canada
Collective Health  San Francisco  CA
Comcast Philadelphia PA
ComEd Oakbrook Terrace IL
Competence Call Center Vienna Austria
Con Edison New York NY
Convergys Cincinnati OH
Cross Country Home Services Fort Lauderdale FL
CSA Travel Protection-Generali Global Assistance San Diego CA
CSS Corp  Chennai India
CubeSmart Self Storage Malvern PA
DAT Solutions Beaverton OR
DataCore Software Fort Lauderdale FL
Dell Technologies  Bangalore  Karnataka  India
Delta Air Lines  Atlanta  GA
Delta Defense  West Bend  WI
Delta Vacations Minot ND
Deutsche Bank  London United Kingdom
DiCentral Corporation Houston TX
DISH Network Roseland NJ
Donan  Louisville  KY
Dorel Juvenile  Columbus  IN
Druva Inc.  Sunnyvale  CA
EMKAY Inc Itasca IL
eMoney Advisor LLC Radnor PA
Etech Global Services Nacogdoches TX
EXTRA Loyalty Solutions  Istanbul  Turkey
ezCater Boston MA
First American Database Solutions Santa Ana CA
FIS Jacksonville FL
Flight Centre Montvale NJ
Fluxx San Francisco CA
FreshBooks Toronto ON Canada
Future Generali India Insurance Company Ltd. Mumbai India
GEICO  Washington DC
GNResound  Bloomington  MN
GoDaddy Scottsdale AZ
Google Fiber Inc Mountain View CA
Grand Rounds  San Francisco  CA
Grosvenor Services Dublin Ireland
Grovo  New York  NY
GuideWell Connect  Jacksonville  FL
HCL Financial Services  Sunnyvale CA
HomeServe USA  Norwalk CT
Hospitadent Dental Group  Istanbul  Turkey
HUB International Chicago IL
IBM Armonk NY
iHeartMedia  Inc.  New York  NY
Imparta Inc. Austin TX
Infinity QS International Fairfax VA
Innovative Group Miami FL
InsureMyTrip Warwick RI
Intelenet Global Services Mumbai India
Intellis (formerly Warshaw Group  Inc.)
Intuit Inc. Mississauga ON Canada
iProspect  Boston MA
iQor St. Petersburg FL
ISN Dallas TX
Istanbul Metropolitan Municipality  Istanbul  Turkey
Jado Solutions  Chicago IL
Janek Performance Group  Las Vegas  NV
JB Bush  Newport Beach CA
John Hancock Financial Services  Boston MA
Kansas Turnpike Authority  Wichita  KS
KT Seoul South Korea
Learning Tribes Miami FL
Legacy.com Evanston IL
ListenFirst New York NY
LoftSmart  New York  NY
Loop Communications  Charlotte  NC
MarketBridge Bethesda MD
Marriott Intermediary Partner Care Omaha NE
MBX Systems Libertyville Illinois
MediaRadar Inc. New York NY
Medical Guardian  LLC  Philadelphia  PA
MetTel New York NY
MHT Partners  San Francisco CA
Mitsubishi Electric US Inc Visual and Imaging Systems Division Cypress CA
Mixpanel San Francisco CA
Moody's Analytics New York NY
Mozy by DELL  Draper  UT
MTC Performance Schaumburg IL
MTM  Lake St. Louis  MO
National Insurance Corporation of India  Kolkata India
NCR Corporation  Duluth GA
Network Alliance  Inc.  Reston  VA
Nisbet Associates  Cambridge United Kingdom
nThrive  Alpharetta GA
Nuance Communications Inc. Burlington MA
Oi S/A  Rio de Janeiro  Brasil
OmniUpdate Camarillo CA
OneCause Indianapolis IN
OneWest Bank  Pasadena  CA
Optum Eden Prairie MN
OptumRx Costa Mesa CA
Other World Computing  Woodstock  IL
Overstock.com  Midvale  UT
Park Place Technologies  Cleveland  OH
Periscope Data  San Francisco CA
PlanGrid San Francisco CA
Prov International Tampa FL
Pushpay Holdings Limited  Redmond  WA
Rant & Rave  Coventry United Kingdom
Response Lindon UT
Riva CRM Integration  Edmonton  AB  Canada
Riversource Life Insurance at Ameriprise Financial Minneapolis MN
RizePoint Salt Lake City UT
Runzheimer Waterford WI
RXBAR Chicago IL
sahibinden.com Istanbul Turkey
Sales Partnerships  Broomfield CO
Samsung Electronics America  Ridgefield Park  NJ
Sandler Training  Kansas City MO
SAP America  Newtown Square  PA
SAP America Newtown Square PA
SCAN Health Plan Long Beach CA
SelectAccount Eagan MN
ServiceMax  Pleasanton CA
ServiceNow Santa Clara CA
Seven Corners Carmel IN
SGEi Las Vegas NV
ShopKeep Inc. New York NY
Simpson Healthcare Executives  LLC  Old Lyme  CT
SmartLinx Solutions Edison NJ
SoFi Healdsburg CA
SoftPro Raleigh NC
SolarWinds Austin TX
Sprout Social  Chicago  IL
Standard For Success Cloverdale IN
Stanley Black&Decker Türkiye  - Istanbul  Turkey
Stewart A Xerox Company Mount Laurel NJ
Sun Basket  San Jose  CA
Sungard Availability Services Wayne PA
Symetra Bellevue WA and West Des Moines IA
Teachable New York NY
Tel  Salvador Brazil
The SAVO Group Chicago IL
Travelzoo New York NY
TTEC  Englewood  CO
Ultimate Software  Weston  FL
United States Equestrian Federation Lexington KY
UnitedHealthcare  Minnetonka  MN
UPMC Health Plan Pittsburgh PA
USHEALTH Group Inc. Fort Worth TX
V Digital Services  Phoenix AZ
Value Prime Solutions  Rochester NY
ValueSelling Associates  Rancho Santa Fe CA
Verified Volunteers Fort Collins CO
Visualize  Birmingham MI
Vivint Solar  Lehi  UT
VIZIO Inc.  Irvine  CA
VMware  Palo Alto CA
VPay Plano TX
VXI Global Solutions  Los Angeles  CA
Wayfair  Boston  MA
Wells Fargo Treasury Management Client Delivery San Francisco CA
WePay a Chase company Redwood City CA
Wheels Inc. Des Plaines IL
Wolters Kluwer's ELM Solutions Houston TX
WP Engine Austin TX
Wyndham Vacation Ownership  Orlando  FL
Zelis Payments Clearwater FL

 

Tags: customer service awards, sales awards

Stevie Awards Announce Finalists in 12th Annual Stevie Awards for Sales & Customer Service

Posted by Maggie Gallagher on Fri, Jan 19, 2018 @ 10:00 AM

Gold, Silver and Bronze Stevie Winners to Be Announced in Las Vegas on February 23

Finalists in the 12th Annual Stevie® Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are crucial to business success, were announced today.

SASCS 2017 pic 3.jpgA diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, business development awards and sales awards categories. Organizations with five or more finalist nominations include 60K Ltd. (Sofia, Bulgaria), Albridge (Pennington, NJ, USA), Allianz Global Assistance (Richmond, VA, USA), BlueCat Networks (Toronto, ON, Canada), Carbonite, Inc. (Lewiston, ME, USA), Dell Technologies (Bangalore, Karnataka, India and Round Rock, TX, USA), Delta Air Lines (Atlanta, GA, USA), Delta Defense (West Bend, WI, USA), Delta Vacations (Minot, ND, USA), Deutsche Post DHL (worldwide), Druva Inc. (Sunnyvale, CA, USA), eMoney Advisor, LLC (Radnor, PA, USA), FIS (Jacksonville, FL, USA), GNResound (Bloomington, MN, USA), GuideWell Connect (Jacksonville, FL, USA), HomeServe USA (Norwalk, CT, USA), IBM (Armonk, NY, USA and Tokyo, Japan), iHeartMedia, Inc. (New York, NY, USA), Imparta Inc. (Austin, TX, USA), John Hancock Financial Services (Boston, MA, USA) Mass Mutual Life Insurance Company (Springfield, MA, USA), Mercer Consumer, (Des Moines, IA, USA), NCR Corporation (Duluth, GA, USA), nThrive Education (Los Angeles, CA, USA), Overstock.com (Midvale, UT, USA), Response (Lindon, UT, USA), Sales Partnerships, Inc. (Broomfield, CO, USA), SmartLinx Solutions (Edison, NJ, USA), Sun Basket (San Jose, CA, USA), TTEC (Englewood, CO, USA), UPMC Health Plan (Pittsburgh, PA, USA), VakifBank (Istanbul, Turkey), VIZIO Inc. (Irvine, CA, USA), VXI Global Solutions (Los Angeles, CA, USA), Wells Fargo Treasury Management Client Delivery (San Francisco, CA, USA) and Wyndham Vacation Ownership (Orlando, FL, USA).

For a full list of finalists by category, visit www.StevieAwards.com/Sales.

All finalist nominations ultimately will be named Gold, Silver and Bronze Stevie Award winners. The placements will be revealed during a gala banquet on Friday, February 23, at Caesars Palace in Las Vegas, NV. Tickets are on sale now.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and American Business Awards.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

Beginning today through February 9, the general public may vote for their favorite providers of customer service in the People’s Choice Stevie Awards for Favorite Customer Service. Voting is open at http://peopleschoice.stevieawards.com. Winners of the People’s Choice Stevie Awards in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 23.

Tags: customer service awards, sales awards, customer service leader of the year, customer service success, sales training

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