The Stevie Awards Blog

Stevie Award Winner Fosters Business Growth Around the World

Posted by Maggie Gallagher on Wed, Jul 25, 2018 @ 10:00 AM

If opportunity doesn't knock, why not build a door? Entrepreneurs are always at risk of stagnation during the start-up phase. Advantage|ForbesBooks, a business-growth company based in Charleston, South Carolina, United States, is focused on helping entrepreneurs overcome that hurdle. The company uses stories, passion, and knowledge of top thought leaders to help business professionals succeed in their endeavors.

Advantage|ForbesBooks has helped over 1,000 entrepreneurs, CEOs, and professionals in 40 U.S. states and 13 countries with a wealth of resources to help those customers begin their journey. These accomplishments helped them win the 2018 Bronze Stevie® Award for Customer Service Success in the Stevie Awards for Sales & Customer Service.

ForbesbooksCommitment to Their Community

Becoming an authority in a given field is a new way professionals can grow their businesses. Advantage takes a seven-pillar marketing approach. This deconstructs the idea of authority marketing and helps their members thrive and take advantage of opportunities in the new media landscape. Ben Coppel is the member experience manager at Advantage, and he provides world-class service to all their members through constant interaction and check-ins.

“We spend a considerable amount of time investing in a world-class service experience across all departments in our company,” Coppel states. “This achievement helps validate those efforts and reflects our ongoing commitment to our members.”
 
Founded in July 2005, Advantage consists of a full-time staff of 68 team members and all enjoy full-service support.

A Dedicated Team

Every Advantage team member understands the importance of great service and appreciates the programs the company employs to look after its members.

“The things we’ve built are integrated into our process, so they get done every time,” says Coppel. “They also act as an extension of our team and demonstrate who we are as a company, and this makes them unique and special. The success of our members is essential to the success of the company. If not for them, we wouldn't be in business.”

The company received local and national placement in New York Times, USA Today, Washington Post, Inc., Entrepreneur, Fast Company, Bloomberg, and Wall Street Journal. As a company, they’ve been honored as a “Best Place to Work” winner (2013, 2014, 2015) in South Carolina, United States, and they are a five-time consecutive Inc. 5000 list winner (fastest-growing private companies in America).
 
Better You, Better Us

Goal setting, reinforcement, and a focus on professional development comprise the DNA of Advantage. To assist goal setting, they go off-site as an entire company three times a year for a day of strategic planning.

“We set and agree on our company priorities and then craft individual priorities that align with the goal,” says Coppel. “We have scoreboards in our office that track progress, and we review where things stand each week in our company-wide, all-hands huddle.”

High importance is also placed on individual professional development. The company gives each person a $1,000 budget that he or she can use to continue growing as a professional.

Events, webinars, podcasts, certifications, and books are all fair game. The expectation is that all employees spend 120 hours each year making themselves better.

“When our employees grow as professionals, they deliver greater value to the company, which makes the company better,” says Coppel. “Better you, better us.”

Tags: customer service awards, customer service success, top customer service

Bills From Health Care Providers Are No Longer Confusing With Stevie-Winner Patagonia Health

Posted by Maggie Gallagher on Thu, Jun 28, 2018 @ 10:59 AM

Effective Software in a Rapidly Evolving Industry

Patagonia Health Inc. offers cloud-based and app-based software solutions for health care providers. This includes integrated, federally certified Electronic Health Record (EHR), Practice Management (PM), and billing software.

The innovative software is easy to use and affordable, and it also addresses the customer’s biggest problem: billing. The apps provide timely data that allow organizations to improve workflow, streamline operations, and take their organizations to the next level.


Because government regulations drive the EHR market, most health care agencies have a difficult time keeping up with the changes. Patagonia Health helps clients stay up to date by advancing the software to comply with the regulations and to further customer support with excellent and accessible customer service.

Expert Beginnings

patagonia healthPatagonia Health was founded in 2008 in Cary, North Carolina, USA, by three expert software and computer engineers: Mr. Ashok Mathur, Mr. Abhi Muthiyan, and Ms. Sonali Luniya.

Luniya, the current vice president of customer experience, earned her PhD in electrical and computer engineering from North Carolina State University in 2006, and she earned her BE in computer engineering from Pune Institute of Computer Technology, Pune, India, in 2000. She began her career in the telecommunications industry and developed her analytic and software engineering skills here.

Abhi Muthiyan, the CTO, has an MBA in new product development from North Carolina State University and a BS in computer engineering from the College of Engineering, Pune, India. He began his career working for Symantec, where he identified potential product opportunities. As an architect and innovator, he designs products and features that solve real business problems.

CEO Ashok Mathur served as head of North America software development for Sony Ericsson Mobile and as managing director for Nortel Networks, international software operations. Mathur gained his health-care prowess from serving as the director of software development at Misys Healthcare Systems for five years. His deep understanding of the health care IT market and the emerging Software-As-A-Service business model contributed to the foundation for Patagonia Health.

Mathur recognized the gap clients experienced between the product and the necessary customer service support. While traveling through South America, he identified what would become the core of the customer service model at Patagonia Health.

“People want to be treated as people, and they deserve to get a quality product that is backed by a high level of product support,” Mathur says. “They deserve a holistic approach to training and to implementation and a vendor that is accessible to them at all times.”

Good Service Yields Success

After a decade of service, Patagonia Health won the 2016 Bronze Stevie® Award and the 2017 Silver Stevie Award for Customer Service. Their small company of 25 employees is honored to win the 2018 Gold Stevie Award in the 2018 Stevie Awards for Sales & Customer Service.

“It reinforces the efforts we purposefully put forth every day to support our customers. It acknowledges the level of service we aim for. Our customers and future customers need to know that,” Mathur adds.

Patagonia Health also earned a spot on Inc. magazine's list of fastest-growing companies two years in a row (2015 and 2016) and on Healthcare Tech Outlook magazine's top-10 most promising EHR solutions for 2017. They recently made Insights Care magazine's top-10 most trustworthy EHR vendors.

“We don't just sell our customers a great product; we coach them through the people, process, and product strategy to help them achieve success in the transition process.” Mathur states. “We also provide ongoing training, so they can fully utilize the EHR and, ultimately, provide better patient care.”

Tags: customer service awards, sales awards, top customer service, sales growth achievement

Stevie Winner HomePay's Unique Service Helps Families Save Time

Posted by Maggie Gallagher on Mon, Jun 18, 2018 @ 09:10 AM

When families are in need of nannies, senior caregivers, personal assistants, or other household caregivers to help those in need, it’s important to help those families and individuals to find and to select the best care available. Care.com HomePay (formerly Breedlove & Associates) is based in Austin, Texas, United States, and has fulfilled these needs for more than 60,000 families. They do so through employment payroll, taxes, and HR support. They won the People’s Choice Stevie® Award for Favorite Customer Service and a Silver Stevie Award for Customer Service Department of the Year in the 2018 Stevie Awards for Sales & Customer Service.

Homepay

Receiving Great Feedback

HomePay provides comprehensive services for busy families so they can save time and focus on their loved ones. Eva MacCleery is the director of consulting at HomePay, and she comments on the impact of winning two Stevies.

“To say it was a morale boost for our consulting team is an understatement. We consistently get great feedback and reviews from the families we serve, but to have them vote for us in the People’s Choice Awards speaks volumes.”

Making Life Easier

HomePay wouldn’t exist if not for the dilemma faced by their cofounders, Stephanie and Bill Breedlove. When they hired their first nanny, they had no idea how payroll and taxes worked for a household employee, but they knew it was their responsibility to pay her legally. They soon realized how complex this was and knew there were probably tens of thousands of families across the country struggling with the same challenges.

“Most tax professionals didn’t want to take on the additional labor law and HR-related compliance requirements that come with hiring a household employee,” explains MacCleery. “So Stephanie and Bill made sure our service would always be a truly comprehensive solution that families could feel comfortable using.”

While every HomePay employee is unique, each one truly enjoys the feeling of helping another person. 

“In a niche industry, where the majority of our clients have no idea how to handle federal and state payroll and tax responsibilities, HomePay facilitates that part of the process to make their lives easier,” MacCleery adds. 

Keeping Them on Their Toes

Many states and cities have recently enacted incredibly strict laws regarding household employment. In many cases, these laws even exceed the requirements of existing federal laws. Because of the complex nature of household employment, clients seek to speak with real people when they need help. 

“These laws result in giving additional benefits to workers,” says MacCleery. “We’ve seen higher minimum wage and paid-time-off requirements go into effect in municipalities all across the country.”

HomePay makes sure their clients know the laws and provides the tools they need to stay in compliance, and these legal changes constantly keep them on their toes.

When someone calls HomePay, one of their consultants usually answers the phone on the first ring. All team members are well trained, meaning they can answer any question that arises. Detailed notes are always taken. This way, if a client calls back, whoever helps that person can pick up where the last consultant left off.

Tags: customer service awards, award-winning customer service, customer service department, top customer service

Invest in Customer Service to Earn Client Loyalty

Posted by Maggie Gallagher on Tue, May 22, 2018 @ 03:18 PM

Riva CRM Integration earned top customer service scores, ranking with 98% client satisfaction across thousands of ZenDesk support tickets and retaining 95% of their clients in 2017!

This tangible success has earned them two Silver Stevie® Awards for Sales & Customer Service in the Department of the Year - Computer Software division and Frontline Customer Service Team of the Year categories. 

riva successRiva CRM Integration is based in Edmonton, Canada and services the international technology market. Launched in 2008, the company has found popularity with growing organizations to globally operating companies, including 50 Fortune 500 companies and 15 of the world’s largest banks.

Over the last few years, Riva has made investing in customer support development a major part of its ethos.  The goal is to offer multifaceted customer service to continually meet or exceed customer expectations.

“We strive for customer delight every day,” says Riva’s Tawny Mergel, Content Marketing Manager. “It’s one of our core values.” 

Recent customer service initiatives include:

  • Hiring additional staff and investing in more and better training resources and processes
  • Using technology, including Microsoft Office 365 groups and Microsoft Teams, to improve internal communications
  • Increasing access to internal test environments and demonstration accounts for nearly all supported systems
  • Sharing product release notes consistently
  • Releasing website enhancements frequently
  • Investing in advanced tools to improve troubleshooting and project management capabilities
  • Improving priority support and escalation through ZenDesk triggers and documented processes
  • Increasing support coverage hours (currently 22 hours per day globally, from Sunday through Friday)
  • Refining team management processes including annual reviews, monthly check-ins, clear communication, performance metrics

The company has also fostered a team-based environment to ensure every member is working together toward the same goal. Riva’s practices prove little things help glue a team together. For example, several members of Riva’s Customer Success Team helped form a hockey pool to introduce some friendly competition. “It’s a lot of fun and helps build camaraderie and team spirit among our members,” says Mergel.

Striving for “Customer Delight”

The result of Riva’s customer-first message is an unusually high level of loyalty among clients. This is evidence that making clients happy is not only the right thing to do, but a sound business decision.

“Winning a Stevie Award allows us the opportunity to show our customers that we are dedicated to their success and achieving our goal of customer delight,” says Mergel. “Our entire team takes great pride in this achievement.”

Used by more than 1,200 companies around the world, Riva’s platform connects dozens of customer relationship management systems to popular software applications like Microsoft Office 365 and Exchange, G Suite and Gmail, IBM Notes, GroupWise and Marketo. This enables advanced CRM data integration and provides a broad view of customer data.

“Technology is advancing at a very rapid pace,” Mergel says. “Customers and prospects live in an ‘always on’ world, where the Internet of Things, the Fourth Industrial Revolution, and artificial intelligence are no longer buzzwords, but reality.”

“Companies are applying these new technologies to better serve their customers,” she adds. “As these tools evolve, there’s more and more demand for solutions like Riva that are designed to quickly surface relevant information from multiple sources in order to deliver a smarter, faster, and more personalized customer experience and make the most of every customer interaction.”

Tags: customer service awards, customer service award, sales and customer service awards, sales leader, top customer service, business developement

Centralizing Customer Care Makes a Difference for Facility Management Provider

Posted by Maggie Gallagher on Tue, Apr 24, 2018 @ 01:23 PM

Behind every large commercial property, whether it is a university campus or a shopping mall, are countless moving parts that have to work in harmony. Throw off one of those parts, and you can create major headaches for employees and customers.

When it established its Customer Care Center (CCC) in 2015, Stevie-winner Grosvenor Services tried to ensure that issues would not occur for any of its commercial clients. By centralizing its customer support function, the facility services firm has been able to reduce complaints and resolve issues as quickly as possible.

The Dublin, Ireland-based company, which provides a range of services, including cleaning, security, mechanical, and electrical, built the center to follow through on its customer-first ethos. Employees in the center review processes and systems to eliminate potential conflicts and address client needs in an effective, timely manner.

“Clients require so much more from their supplier partners, and we must continue to deliver beyond the services we provide at the front line,” says Marianne Lambert, a business unit manager who oversees the CCC.

GrosvenorThe center is an extension of Grosvenor’s core values, summed up in the acronym “PROACT”—Pursuit of Excellence, Reliability, Openness, Accountability, Customer Focus, and Teamwork. It has proven to be a sound business decision, with the company subsequently winning a number of bids based on its commitment to customer service.

Customer Care Pays Dividends

The initiative has paid off in other ways too. The company became a finalist for multiple local awards and in February earned a Bronze Stevie® Award for Front-Line Customer Service Team of the Year in the 2018 Stevie Awards for Sales & Customer Service.

“When our CCC was initially formed, we began researching achievements and accreditations as a method of improvement and benchmarking,” says Lambert. “In doing so, I came across the Stevie Awards and immediately I felt this was extremely relevant and worth pursuing.”

The honor naturally brings a sense of considerable pride. “This is a huge personal achievement as the manager of the CCC,” Lambert says. “I really believe in what I do and this award acknowledges the work and commitment that has been invested so far.”

Founded in 1959, Grosvenor Services now serves clients throughout Ireland, the United Kingdom, and the United States of America, and employs more than 4,500 people. In addition to its core facility management services, the corporation has expanded to offer everything from reception and mailroom support to landscaping and pest control.

One constant throughout Grosvenor Services’ history is a focus on the needs of the customer. This family business has tried to distinguish itself from competitors by making clients feel like they are dealing with a much smaller organization.

The CCC has certainly helped them accomplish that goal, and now they have a Stevie Award to show for their efforts.

“This is a huge achievement and an honor for our business and our team especially,” says Lambert. “We have worked extremely hard to instill and embed our culture of customer focus and this award is an acknowledgement of all the hard work and dedication that has been committed to doing so.”

Tags: customer service awards, business awards, customer service success, business developement

Collective Health Makes Customers Happy and Healthy

Posted by Maggie Gallagher on Tue, Apr 17, 2018 @ 02:58 PM

The United States is experiencing a shift in healthcare today and employers are at its center. Collective Health, based in San Francisco, California in the United States, strives to give companies a smarter way to provide healthcare coverage through technology and design. They won in the 2018 Silver Stevie® Awards for Sales and Customer Service: Silver for Customer Service Department of the Year and for Best Use of Technology for Customer Service.
 
Happier and Healthier Customers

collective healthFounded in October 2013, Collective Health is backed by NEA, Founders Fund, Google Ventures, and other leading investors. Erika Alperin is the Corporate Marketing and Internal Communications Manager at Collective Health.

“We’re focused on serving the 170M+ Americans who receive healthcare coverage from their employers,” says Alperin. “We are interested in the shift to recognizing that the member experience really matters when it comes to healthcare. When people get the help they need to understand their health benefits, they are better, happier, and healthier consumers of healthcare.”

They replace traditional health plans with a flexible, data-driven alternative that enables companies to get more out of their investment while taking better care of their people.

Collective Health has become a popular choice for organizations to review their increasing costs year over year, and how to improve long-lasting effects of profits and employee spending not running as efficiently as possible.

An Effortless Experience for Everyone

Collective Health is powered by an all-in-one solution that connects and administers the entire health benefits ecosystem: health plans, benefits programs, spending accounts, and employee support. Their technology delivers a more effortless experience for everyone.

This has led them to achieving an NPS (Net Promoter Score) score that is 10 times greater than the industry average, which is due in large part to their amazing Member Advocate team. Alperin explains why their team has played a pivotal role.

“A few of our MA's joined the role because they have had to navigate health insurance and coverage issues for some of their family members. Not only were they trying to understand their plans, they were translating their coverage to family members from English to Spanish. Upon joining Collective, they helped to start a group on our team to serve our Spanish members and translate complex plan documents.”

Collective Health has also been recognized by The Wall Street Journal Top 25 Tech Companies to Watch, 2017, and Rock Health's Best Digital Health Company to Work For, 2017.

“We offer a rigorous training program, both content and cultural, work with internally built tools and technology that streamline processes, and allow us to focus on doing our job,” Alperin says.

Hiring advocates with a passion for helping others and solving complex issues can provide an important sense of empathy to customers.

Tags: best customer service, customer service awards, sales awards, customer service department of the year

Brainier Solutions Helps Companies Embrace Employee Trainings

Posted by Maggie Gallagher on Wed, Apr 11, 2018 @ 06:20 PM

Brainier Solutions, Inc. is definitely making an impression in the tech world, both with their foundational Learning Management Systems (LMS) and their customer service. Consistent care has earned them the 2017 Bronze Stevie® Award for Customer Service Department of the Year. This is their third year winning a Stevie Award for Sales & Customer Service.

brainier-1Brainier was founded in 1995 in Minneapolis, Minnesota in the United States with a mission to aid clients in continuing education and training, advancing skillsets, and expanding knowledge. They offer three different computer software packages: élan LMS, Chameleon 2.0 (developed by BI WORLDWIDE), and Legacy LMS.

Brainier Solutions serves small to large enterprises dedicated to training and investing in their staff. Their software packages offer an interactive, individualized learning portal accessible to employees at any time and on any digital device they choose.

They state, “Brainier programs are developed with the understanding that employees are not machines,” the company states. “They are people balancing needs, concerns, and interests in and out of the workplace. As such, we aspire to provide a curriculum that develops work-related skillsets and personal development attributes that promote success in every aspect of their life.”


The LMS offers access to courses in Drug and Alcohol Awareness, HIPAA, IT Skills, Legal Compliance, OSHA, PC Skills, SkillSoft, as well as access to other course libraries. Employees can study at their own pace in ways they can comprehend and succeed. LMS is sure to include blended learning options with interactive e-learning and multimedia resources. Success is measured by each individual’s testing and tracking.

Employers and their administrators can manage and coordinate trainings as well as keep track of each employee’s development and success. The LMS programs also offer internal social communication via blogs, file exchange, internal messaging, and live chat.

They are repeatedly recognized for their product and services by tech guru sites like TrainingIndustry.com and SoftwareInsider.com. TrainingIndustry.com cited Brainier Solutions as one of The Top 20 companies in 2017 for Learning Portals/LMS after several years of featuring them as a company to watch. SoftwareInsider.com assessed them as “Above Average” in almost every category. The Brandon Hall Group has awarded Brainier Solutions for Excellence in Technology for Learning Management and Unique Learning Technology every year since 2013.

Brainier Solutions’ excellent product and award-winning customer service mirrors the motivation behind their LMS systems. “To advance, you must inspire and invest in their [employee] development. In-house training not only motivates employees to improve, it also gives them the tools and knowledge to do so.”

Tags: customer service awards, sales awards, customer service department of the year, solution provider awards, best sales team

Focus on Customer Service Pays off for Travelzoo

Posted by Maggie Gallagher on Mon, Apr 02, 2018 @ 01:59 PM

With competition from more than 2,300 organizations, winning a Stevie in the 2018 Stevie® Awards for Sales and Customer Service is no easy feat.

Travelzoo, founded in 1998 in New York, United States, is a company that publishes top deals on travel fares and hotels. They came away with four Stevie Awards, including the 2018 People's Choice Award for Favorite Customer Service in Leisure and Tourism, Front-Line Customer Service Team of the Year, Customer Service Management Team of the Year and Customer Service Department of the Year.

Travelzoo 1“Winning has rallied our colleagues around the world to re-double our commitment to deliver ‘100% happiness, 100% of the time,’” says Lisa Oswald, Travelzoo’s Senior Vice President of Global Customer Service. “We know everyone's job is all about doing what's best for our members—from the travel partners we choose to work with, to the destinations we curate and the rigor of our quality vetting process—we are Travelzoo 2proud to stand behind our brand.”

This is not the first time Travelzoo has come away with special honors from the Stevie Awards. Last year, the site garnered a Bronze Stevie for its use of contact center technology and a Gold award in the Women in Business Awards. Oswald also won a Gold Stevie in 2013 for Customer Service Executive of the Year.

Travelzoo 3Even so, Oswald contends that pulling in several customer service awards at the February 23 ceremony in Las Vegas was particularly gratifying. “A win for the service team has infused an even greater sense of pride and enthusiasm for our members-first philosophy,” she says.

Listening to the Customer

The company provides 28 million members with insider deals and one-of-a-kind experiences that have been reviewed by its experts.

Part of the company’s growth stems from a resurgence in the leisure travel sector. Americans spent more than $100 billion on summer vacations alone in 2017, according to a report by Allianz Travel Insurance. In 2016, spending was just shy of $90 billion.

“Research shows that experiences make you happier and are as valuable, or more valuable, than buying fancy things. It’s changing the way people travel across all generations and has given rise to the sharing economy,” says Oswald. “Consumer spending is expected to grow in ‘non-essential’ categories, including vacations and dining out, and we are poised to meet that growing need for experiences—that’s what we do.”

Even in a healthy industry, Travelzoo’s unwavering commitment to customer service has helped it stand out. Its philosophy, says Oswald, is one of continuous improvement, where the department strives to fine-tune every aspect of the customer experience.

The Voice of the Customer program is critical and elicits feedback from people who use its travel deals. The program has helped Travelzoo raise its CSAT score, a key measure of customer satisfaction, from the low 80s to the low 90s in a short period of time, Oswald continued.

“We don't have an army of people, and we don't have an unlimited budget. However, we do have a relentless focus on making incremental changes that matter to our members,” Oswald explains. “And the cumulative impact of these changes over time—changes in product, changes in process, and changes in policy—is that our members have endorsed our service at all-time record highs. I call that the ‘Thank You Effect.’”

Tags: customer service awards, customer service leader of the year, Woman of the Year, business developement

2018 American Business Awards Final Entry Deadline Extended

Posted by Maggie Gallagher on Thu, Mar 15, 2018 @ 09:30 AM

The Stevie® Awards, organizer of The American Business Awards, announced today that the final entry deadline for the 16th annual ABA competition has been extended to April 13. No additional late fees will be charged. Entries submitted through April 13 will not be penalized in any way in the judging process.

“We’ve received so many requests for individual deadline extensions that we’ve decided to extend the deadline for everyone,” said Stevie Awards president Michael Gallagher. The original final deadline was March 14.

GET THE ENTRY KIT HERE

ABA 2017 9-2.jpgThe American Business Awards are widely considered to be the premier business awards program in the U.S.A. All organizations operating in the U.S.A. are eligible to submit nominations— public and private, for-profit and non-profit, large, and small. The 2018 awards will honor achievements since the beginning of 2017. Entry details are available at http://www.StevieAwards.com/ABA.

The American Business Awards recognize achievement in every facet of the workplace. Categories include:

New categories in the 2018 American Business Awards include seven new Software Solution categories, four Lifetime Achievement Award categories, four additional Marketing Campaign categories, two new PR Campaign categories, one new category for Live Events, and Best White Paper or Research Report.

More than 200 executives on 12 juries have already begun the process of rating nominations to determine the Gold, Silver, and Bronze Stevie Award winners.

Stevie winners will be announced on May 1, and the awards will be presented at a gala banquet on June 11 at the Marriott Marquis Hotel in New York City. Attendance is not required to win.

The list of past Stevie Award winners in The American Business Awards reads like a who’s who of innovation and business success in the U.S.A. Explore the list of last year’s winners.

Tags: customer service awards, business awards, marketing awards, PR awards

Winners Announced in 12th Annual Stevie® Awards for Sales & Customer Service

Posted by Maggie Gallagher on Mon, Feb 26, 2018 @ 10:02 AM

World's Top Customer Service Awards and Sales Awards Presented in Las Vegas

Winners in the 12th annual Stevie® Awards for Sales & Customer Service, recognized as the world's top customer service awards and sales awards, were unveiled on Friday night at a gala ceremony in Las Vegas, NV, attended by more than 600 executives from around the world.

The complete list of Stevie Winners by category is available at http://www.StevieAwards.com/Sales.

SASCS event pic.jpgDP DHL, with Gold, Silver, and Bronze Stevie Award wins for activities in Argentina, Lebanon, the U.S., Vietnam, and other nations, was the most honored organization this year, earning the top Grand Stevie Award trophy for the fifth consecutive year. Other Grand Stevie Award winners, in descending order, include IBM, HomeServe USA, VIZIO Inc., Sales Partnerships, Inc., John Hancock Financial Services, FIS, Carbonite, Visualize, and Delta Vacations.

IBM won 10 Gold Stevie Awards, the most in the 2018 competition among Gold Stevie winners. HomeServe USA won six while Delta Vacations and GNResound won five each. Sales Partnerships, Inc. and Vizio won four. DHL Express Bangladesh, FIS, Mass Mutual Life Insurance Company, Mercer Consumer, Runzheimer, and UPMC Health Plan each won three. Winners of two Gold Stevie Awards include: Apttus, Birevim A.S., Carbonite, Comcast, Dell Technologies, Delta Airlines, DHL Express Vietnam, Gladly, GO Fuel Stations Inc., GuideWell Connect, Imparta Inc., ISN, John Hancock Financial Services, M Partners Ltd, MTM, Network Alliance, Samsung Electronics America, SAP America, ServiceNow, Sun Basket, TTEC, VXI Global Solutions, and Yapi Kredi Bank.

Leaders among multiple winners of Gold, Silver, and Bronze Stevies include: Albridge, Allianz Global Assistance, BlueCat Networks, Druva Inc., eMoney Advisor, iHeartMedia, Nuance Communications, Overstock.com, Response, Rimini Street, SmartLinx Solutions, Wells Fargo Treasury Management Client Delivery, and Wyndham Vacation Ownership.

Winners in the People’s Choice Stevie® Awards for Favorite Customer Service, as determined by more than 124,000 public votes, which were announced on February 15, were also presented at the event.

The presentations were broadcast live via Livestream and are available to watch online.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business award shows including the prestigious International Business Awards® and The American Business Awards.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements including: Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

Sponsors of the 12th annual Stevie Awards for Sales & Customer Service include HCL Financial Services, Rant & Rave, Sales Partnerships, Inc., and ValueSelling Associates, Inc.

Tags: customer service awards, sales awards, solution provider, business developement

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