The Stevie Awards Blog

The 11th Annual Stevie Awards for Sales & Customer Service Issues Call for Entries

Posted by Maggie Gallagher on Wed, Sep 07, 2016 @ 10:29 AM

Top Sales Awards and Customer Service Awards Winners to Be Recognized in Las Vegas

The Stevie® Awards, organizer of the world’s premier business awards programs, has issued a call for entries for the 2017 (11th annual) Stevie Awards for Sales & Customer Service. Entry kits and complete details on the competition are available at www.StevieAwards.com/Sales.

TN-53253_sascs17entrykit_0011.jpgAll customer service, contact center, business development and sales departments, teams and professionals worldwide are eligible to be nominated, in addition to new products and services used by those professionals. The 2017 awards will recognize achievements since July 1, 2015.

The early-bird entry deadline, with reduced entry fees, is October 19, 2016. The final entry deadline is November 16, but late entries will be accepted through January 11, 2017 with payment of a late fee. Winners of the 11th annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace in Las Vegas.

The Stevie Awards for Sales & Customer Service feature more than 135 sales awards, customer service awards, business development awards, new product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  •         Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  •         Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  •         Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  •         Sales Distinction categories in 13 industry groupings
  •         Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  •         Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  •         Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  •         Customer Service Department categories in 11 industry groupings
  •         Customer Service Success categories in five industry groupings, to recognize the customer service-related achievements of organizations without a formal customer service function
  •         New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  •         Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards or Recognition Provider of the Year
  •         Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year    

The 2017 program offers new categories for new products and services and solution providers. New categories for new products and services include Customer Service or Sales Book of the Year, Customer Service Training Product of the Year and Sales Training Product of the Year. The new solution provider category for 2017 is Leadership or Management Training Practice of the Year.

The 2017 competition will be judged by more than 200 professionals around the world.

2017 will see the return of the People’s Choice Stevie Awards for Favorite Customer Service, a popular feature of the Stevie Awards for Sales & Customer Service in which the general public worldwide may vote for their favorite providers of customer service.

Stevie Winners in the 2016 edition of the awards included Cars.com, Comcast, CubeSmart, Delta Air Lines, DP DHL, Etiya, eZCom Software, FedEx, HubSpot, IBM, ISN Software UK Ltd., Kohl’s Department Stores, Office Depot, SAVO, ShopKeep POS, Vestmark, VIZIO, Inc. and Vodafone Turkey, among others.  The full-text of Gold Stevie-winning nominations are available on the website.

The 2017 entry kit and a complete history of the awards program are available at www.StevieAwards.com/Sales.

Get the Entry Kit

Tags: best customer service, customer service awards, new product awards, sales awards, customer service excellence, business development awards

Read Gold Stevie-Winning Entries from Sales & Customer Service Awards

Posted by Maggie Gallagher on Tue, Mar 25, 2014 @ 10:02 AM

We have published the full-text of the Gold Stevie Award-winning entries from the 2014 (8th Annual) Stevie Awards for Sales & Customer Service, the world's premier sales awards and customer service awards.

READ THEM HERE.

SASCS logoHere’s a preview of some of the Gold Stevie-winning entries you'll find online now:

Company: Strategy to Revenue, Buckinghamshire, United Kingdom
Category: Sales Training or Coaching Program of the Year
Nomination Title: DHL Global Forwarding - Quest for Sales Excellence

Strategy to Revenue (STR) was engaged by DHL Global Forwarding (DGF) in September 2012 to transform the global sales force to become the number one in the logistics industry as part of their 'Good to Great' business strategy.

In order to fully understand the current situation, STR worked in collaboration with the DHL Global Sales Training team to analyze the sales process, existing selling models and concepts used in the field, and identify the gaps to drive high performance...

Company: Kohl's Department Stores - Credit Divison, Menomonee Falls, WI
Category: Contact Center of the Year (Over 100 Seats) - All Other Industries

Nomination Title: The Kohl's Charge Contact Center
The Kohl's Charge Contact Center

The Kohl’s Charge Contact Center, a 900+ seat environment with four locations, provides Retail & Customer Service and Operational Support to 25+ million Kohl’s Charge Card customers and 1,158 retail store locations. 3 balanced elements define the Kohl’s unique Contact Center Strategy…

Company: PostNet, Denver, CO
Category: Sales Growth Achievement of the Year
Nomination Title: PostNet

PostNet CEO Steve Greenbaum, and co-founder Brian Spindel led PostNet’s re-imagined franchise model from its origins as a mail and parcel store to a full-on Neighborhood Business Center. When consumer sales declined in the recession, PostNet seized an opportunity in a new breed of customers: laid-off workers who decided to go into small business ownership. Validation of this new target customer came from extensive market research and an analysis of the top-performing franchises that were already mainly focused on servicing the needs of small businesses in their communities...

Company: Delta Air Lines, Atlanta, GA
Category: Front-Line Customer Service Professional of the Year

Nomination Title: Rachel Bible, Dallas/Ft. Worth Customer Engagement Specialist

Chris Kyle, a United States Navy SEAL, known as the most lethal sniper in American military history, was tragically shot and killed on February 2, 2013 at a shooting range in Texas. To honor this war veteran, Mr. Greg Marra, known as America’s Sculptor, completed a life-size sculpted image of Chris Kyle and was raising funds to have it transported from Sarasota to Dallas/Ft. Worth, where it would be cast in bronze and eventually presented to Mr. Kyle’s family.

Business partners of Mr. Marra contacted Delta to make flight reservations to attend a ceremony where the statue would be viewed. When Dallas/Ft. Worth Specialist Rachel Bible heard the story, she inquired if Mr. Marra also needed reservations. Rachel offered to conference in Mr. Marra to assist him but was told he wasn’t ready to make his reservation due to lack of funds. Rachel realized quickly that the flight had a limited number of seats left on it, and overwhelmed with compassion for the situation, elected to pay for Mr. Marra’s ticket herself...

Company: Turkish Economy Bank, Istanbul, Turkey
Category: Best Use of Technology in Customer Service
Nomination Title: TEB SME TV

TEB SME TV is the first internet television of the banking sector in Turkey. The objectives are to help development and growth of SMEs in Turkey, to offer suggestions to expand their visions, to share success stories and growing trends in business. It presents these facilities by providing hot news on many topics including marketing & sales, foreign trade, information about industry, R & D incentives, meeting the SME’s needs of information and training focusing on the latest developments...

Company: CGS, New York, NY
Category: Contact Center Leader of the Year
Nomination Title: Tom Walsh, Executive Directory

Tom Walsh is an outstanding call center site director for CGS’s Edison, NJ call center, where he is responsible for the 170 person technical support help desk for a multinational photography and imaging company. Through thick and thin, he manages his people with enthusiasm and care while managing the business with attention to results. He thinks creatively and works within the constraints of a call center operation to constantly re-invent and improve...

Company: FreshBooks, Toronto, ON Canada
Category: Customer Service Management Team of the Year
Nomination Title: FreshBooks Management Team

FreshBooks’ customer service management team consists of Senior Support Manager, Steve Bujouves and Support Managers, Grace Antonio and Tim Chan (lovingly known 'round these parts as Chim).

This past year presented a difficult challenge for the team. To meet the needs of a growing user base, the Support Team needed to double (yes, double!) its size this year to 22 people. The hardest thing to keep intact when growing the team so quickly is ensuring customers *consistently* receive extraordinary experiences every time they contact FreshBooks. The focus for 2013 was consistency...

Entries for the 2015 edition of the Stevie Awards for Sales & Customer Service will open in July.  Join the mailing list now and you'll be emailed the entry kit as soon as it's available.

Tags: customer service awards, stevie awards, sales awards, excellent customer service, customer service excellence, stevie winners, stevie award winners

2014 Stevie® Awards for Sales & Customer Service Announced

Posted by Michael Gallagher on Sat, Feb 22, 2014 @ 03:24 PM

Winners in the eighth annual Stevie® Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are vital to business success, were unveiled last night at a gala ceremony in Las Vegas, Nevada attended by more than 470 executives from around the world.

Delta Air Lines Grand AwardDP DHL, with Gold, Silver and Bronze Stevie Award wins for activities worldwide, in Mexico, Lebanon, Saudi Arabia, and the U.S.A., among other nations, was the most honored organization this year, thus earning the top Grand Stevie Award trophy. Other Grand Stevie Award winners, in descending order, include VIZIO, Inc., Delta Air Lines, John Hancock Signature Services, Wyndham Vacation Ownership, Turk Economy Bank, Salesforce, Richardson, EMKAY, and PetRays Veterinary Telemedicine Consultants.

Among other Stevie winners, Blinds.com, CubeSmart, FreshBooks, Lennox Industries, and RBS Citizens won three Gold Stevie Awards each. Winners of two Gold Stevies include Akbank, AMD, and Marriott Vacation Club.

A complete list of all Gold, Silver and Bronze Stevie Awards by category is available at http://www.StevieAwards.com/Sales.

Winners in the fifth annual People’s Choice Stevie® Awards for Favorite Customer Service, as determined by more than 430,000 public votes, were also awarded at the event to organizations including CardioVet, Constant Contact, JobVite, and India’s TATA Motors Ltd., among others.

The presentations were recorded and will be broadcast by the Biz Talk Radionetworks (http://www.biztalkradio.com) at 8:00 pm ET on Wednesday, February 26.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business award shows including the prestigious International Business Awards and the new Asia-Pacific Stevie Awards.

Over 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges. Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

More than 130 members of seven specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, that took place January 27 - February 5.

About The Stevie Awards
The Stevie Awards are conferred in five programs: The American Business Awards, the Asia-Pacific Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will be introduced later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.

Sponsors and supporters of the 8th annual Stevie Awards for Sales & Customer Service include the Biz Talk Radionetwork, Competence Call Center, and ValueSelling Associates.

Tags: customer service awards, business awards, stevie awards, sales awards, excellent customer service, customer service excellence

Winners of the 2014 People's Choice Stevie® Awards for Favorite Customer Service

Posted by Maggie Gallagher on Mon, Feb 17, 2014 @ 11:37 AM

Awards to Be Presented at the Banquet on February 21 in Las Vegas

PCSAFCS LogoMore than 430,000 votes were cast in the 2014 People's Choice Stevie® Awards for Favorite Customer Service, part of the 8th annual Stevie Awards for Sales & Customer Service, the world's top sales awards and customer service awards.

The worldwide public vote was conducted between January 23 and February 14, 2014, with the highest number of votes deciding the winners in 11 industry categories.  The winning organizations are:

  • Computer Software (Up to 100 Employees): CardioVet
  • Computer Software (100 or More Employees): Jobvite
  • Healthcore and Related Industries: PetRays

The crystal people's choice awards will be presented to winners at the Stevie Awards for Sales & Customer Service banquet on Friday, February 21 at the Bellagio in Las Vegas, Nevada. Tickets for the event are now on sale.  More than 400 executives from around the world will attend.

All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service were eligible to be included in voting for the people’s choice awards.

Sponsors and supporters of the 8th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, Competence Call Center, and ValueSelling Associates.

Tags: customer service awards, business awards, sales awards, excellent customer service, customer service excellence, peoples choice awards

Who's Coming to the Stevie Awards for Sales & Customer Service?

Posted by Michael Gallagher on Fri, Feb 14, 2014 @ 11:56 AM

A record crowd of more than 400 executives from around the world will attend the 8th annual Stevie Awards for Sales & Customer Service at the Bellagio in Las Vegas, Nevada, USA on Friday, February 21.  Get your tickets now.

BellagioThese are the world's top sales awards and customer service awards.  Gold, Silver and Bronze Stevie Award winners will be announced, selected from the Finalists announced last month by the members of seven specialized final judging committees.

Here's the list of organizations that will be represented at next Friday's gala, as of earlier today:

(mt) Media Temple Culver City CA
60K Ltd. Sofia Bulgaria
Accenture BPO Services of BC Vancouver BC Canada
Access One Inc Chicago IL
Acquia Burlington MA
Actiontec Electronics Sunnyvale CA
Aditya Birla Minacs Moncton NB Canada
Adobe Systems Incorporated San Jose CA
Advanced Solutions Inc. Louisville KY
Ally Bank Detroit MI
AMD Sunnyvale CA
ARI Mount Laurel NJ
Assurant Solutions Atlanta GA
AVRS Petaluma CS
Baptist Memorial Health Care Corporation Memphis TN
Best Western International Phoenix AZ
Blinds.com Houston TX
Bluebeam Software Pasadena CA
Bluegreen Vacations Indianapolis IN
Broadview Networks Rye Brook NY
Buildium Boston MA
Cars.com Chicago IL
CFS2 Tulsa OK
CGS New York NY
Chally Group / Sales Education Foundation Dayton OH
Clarizen San Mateo CA
Comcast Cable Philadelphia PA
Competence Call Center Vienna Austria
Constant Contact Waltham MA
CRMnext Noida India
Cross Country Home Services Fort Lauderdale FL
CSI Enterprises / globalVCard Bonita Springs FL
CubeSmart Malvern PA
DataCore Software Fort Lauderdale FL
Datapipe Jersey City NJ
Delta Air Lines Atlanta GA
DHL Express Mexico Distrito Federal
DHL Express Saudi Arabia
DHL Global Forwarding Bonn Germany
DHL Global Forwarding Miami FL
DHL Plantation FL
Discover Financial Services Riverwoods IL
DiscoverOrg Vancouver WA
Dr. Ing. h.c. F. Porsche AG Stuttgart Germany
Elephant Insurance Glen Allen VA
En Pointe Technologies Los Angeles CA
Enterprise Fleet Management St. Louis MO
ExactTarget Indianapolis IN
Experian Consumer Services Costa Mesa CA
Extreme Networks Salem NH
eZCom Software Inc. Englewood NJ
FastSpring Santa Barbara CA
FedEx TechConnect Memphis TN
Florida Blue BlueDirect Sales Center Jacksonville FL
Forrest Performance Group Fort Worth TX
FreshBooks Toronto ON Canada
General Cable Corp. Highland Heights KY
GoDaddy.com Scottsdale AZ
Great Wolf Resorts Customer Contact Center Madison WI
Haiku Learning Tucson AZ
HotelTonight San Francisco CA
HUB International- Business Development Team Westmont IL
I-Flow LLC Lake Forest CA
IHG Salt Lake City UT
Imparta Ltd London United Kingdom
Infinite Convergence Solutions Arlington Heights IL
InfoCision Management Corporation Akron OH
Informatica Corporation Redwood City CA
InsureMyTrip Warwick RI
IntelePeer San Mateo CA
iSpeak Inc. Round Rock TX
Jobvite Burlingame CA
John Hancock Portsmouth NH
KANA Software Inc. Sunnyvale CA
Kohl's Department Stores - Credit Division Menomonee Falls WI
Lennox Industries Richardson TX
Listen Up Espanol Portland ME
LocumTenens.com Alpharetta GA
Locus Telecommunications Inc. Fort Lee NJ
Marriott International Inc. Bethesda MD
Marriott Vacation Club International Orlando FL
MasterCard WorldWide O'Fallon MO
Merchant Warehouse Boston MA
Mercury Payment Systems Durango CO
MetLife Alico Life Insurance K.K. Osaka Japan
Moen Incorporated North Olmsted OH
Monitronics International Dallas TX
Mozy Corporation Seattle WA
MSA Pittsburgh PA
NCR Corporation Dayton OH
Netchex Mandeville LA
Network Alliance Reston VA
nFocus Solutions Austin TX
Nuance Communications Burlington MA
NYCM Insurance Edmeston NY
Offerpop New York NY
Oi Rio de Janeiro Rio de Janeiro Brazil
OmniUpdate Camarillo CA
Opet Istanbul Turkey
OppenheimerFunds Inc. Englewood CO
OptumRx Costa Mesa CA
Outsell LLC Minneapolis MN
Parlant Technology Provo UT
Paycor Cincinnati OH
Phone.com Newark NJ
Photodex Austin TX
PJ Care Ltd Milton Keynes United Kingdom
PrimePay West Chester PA
Purchasing Power Atlanta GA
Rackspace Hosting San Antonio TX
Rapid7 Boston MA
RBS Citizens Providence RI
Reputation.com Redwood City CA
Safelite AutoGlass Columbus OH
Salesforce San Francisco CA
Salt Lake County Government Salt Lake City UT
Shell & Turcas Petrol AS Istanbul Turkey
ShopKeep POS New York NY
Single Digits Inc. Manchester NH
Sitel Nashville TN
SmartAction El Segundo CA
Sofica Group JSC Sofia Bulgaria
SolarCity San Mateo CA
SpareFoot Austin TX
Strategy to Revenue Buckinghamshire United Kingdom
Sundance Vacations Wilkes-Barre PA
SurePayroll Inc. Glenview IL
SYSPRO Costa Mesa CA
Telogis Aliso Viejo CA
Thismoment San Francisco CA
TradeKing Group Inc. Fort Lauderdale FL
Trifecta Communications Moore OK
TTNET Istanbul Turkey
TTNET Istanbul Turkey
United States Equestrian Federation Lexington KY
ValueSelling Associates Rancho Santa Fe CA
Verne Global Falls Church VA
Vestmark Wakefield MA
Vitacost.com Boca Raton FL
Vivint Inc. Provo UT
VIZIO Inc. Irvine CA
Vonage Holmdel NJ
Wells Fargo Bank - Treasury Management Client Services El Monte CA
Wheels Inc. Des Plaines IL
Zendesk San Francisco CA
ZoomInfo Waltham MA
Zuora Inc. Foster City CA

Tags: customer service awards, business awards, stevie awards, sales awards, excellent customer service, customer service excellence

The Final Judges of the Top Sales Awards & Customer Service Awards

Posted by Michael Gallagher on Fri, Feb 07, 2014 @ 10:35 AM

Final judging concluded on Wednesday for the 8th annual Stevie Awards for Sales & Customer Service, the world's top customer service awards and sales awards.  More than 260 professionals around the world participated in the preliminary and final judging process this year - a record number - and we thank all of the people who participated for their time, their interest, and their insights.

Two weeks ago in this space we acknowledged the 129 executives who participated in the preliminary judging process, which determined this year's Finalists.  Now it's time we thank the members of the seven specialized final judging committees, whose scores have determined the Gold, Silver and Bronze Stevie Award placements that will be announced at our gala awards banquet on Friday, February 21 at the Bellagio in Las Vegas.  (Get your tickets here.)

All judges are also acknowledged on the awards' website, will be listed in the official program book that will be distributed at the awards gala and online, and will receive a certificate of appreciation, suitable for framing.

Interested in participating in the 2015 judging process?  Learn more here.

The members of the seven final judging committees were as follows.

Customer Service & Contact Center Achievement Categories Final Judges

George OrrChair: George Orr, Vice President of Client Services at kCura in Chicago, Illinois, USA

Committee:
Steve Ankenbrandt, Cofounder & President
Milyli Inc., Chicago, Illinois, USA

Bruce Blank, Director of Litigation Support
Foley & Lardner LLP, Westminster, Colorado, USA

Ye Chen, Founder
NexLP, Chicago, Illinois, USA

Ruth Diehl, Assistant Vice President
Harris Bank, Elmhurst, Illinois, USA

Anthony Digate, Senior Account Executive
SalesForce, Chicago, Illinois, USA

Jeff Gilles, Director, Product Solutions Group
Content Analyst Company, Reston, Virginia, USA

Tanya Glaser, Litigation Support Case Manager
Ogletree, Deakins, Nash, Smoak & Stewart PC, Chicago, Illinois, USA

Joann Kay, Customer Care Director
GraduationSource, Port Chester, New York, USA

Jim LeMere, Director Customer Contact Center
Great Wolf Resorts, Madison, Wisconsin, USA

Kit Mackie, Founder
NexLP, Chicago, Illinois, USA

Alicia Orr, Corporate Bookkeeper
Waterton Associates, Elmhurst, Illinois, USA

Walter Pynas, COO
George Jon Inc., Chicago, Illinois, USA

John Sanchez, Executive Vice President
Advanced Discovery, LLC, San Francisco, California, USA

Taffi Schurz, Vice President, Quality Assurance
LDiscovery, LLC, Chicago, Illinois, USA

Michael Senko, Partner
Wolf & Co LLP, Oakbrook Terrace, Illinois, USA

Christopher Terzich, Senior Vice President, Commercial Banking
Standard Bank & Trust Company, Lyons, Illinois, USA

Customer Service and Contact Center Individual Categories Final Judging Committee

Sanjeev GargChair: Sanjeev Garg, Global Head of Customer Care, Commercial Vehicles Business Unit at TATA Motors in Mumbai, India

Committee:
Sumanth Badiga, Managing Director
Jasper Industries Limited, Hyderabad, Andhra Pradesh, India

Atul Bahel, Marketing Manager
Shell India Markets Private Limited, Gurgaon, Haryana, India

Bhavana Bindra, Vice President, Automotive Business
Cummins India Limited, Pune, Maharashtra, India

Angela Blevins, Vice President Customer Care
Bluegreen Corporation, Indianapolis, Indiana, USA

Saibal Choudhuri, Global Account Manager
Shell India Markets Private Limited, Gurgaon, Haryana, India

Anurag Gupta, Director
DGM-India, New Delhi, India

Phillip Horvath, Senior Vice President, Professional Services
Merchant Partners, Redmond, Washington, USA

Manish Jar, Group Managing Director
Sewells Group, Navi Mumbai, Maharashtra, India

Shridhar P Joshi, Consultant Advisor
TATA Motors, Pune, Maharashtra, India

Achal Mehra, Director
Mahua Resorts Pvt Ltd, Mumbai, Maharashtra, India

Sanjay Passi, President & CEO
Pasco Motors, New Delhi, India

Mathew Sebastian, Managing Director
Strategic Learning Solutions Private Limited, Gurgaon, Haryana, India

Premanand Shenoy, Managing Director
Prerana Motors Private Limited, Bangalore, Karnataka, India

Vipul Tandon, Vice President, Distribution Business
Cummins India Limited, Pune, Maharashtra, India

Customer Service Department Categories Final Judging Committee

KellyThomasChair: Kelly Thomas, Assistant Vice President, Client Relations at OppenheimerFunds, Inc., in Englewood, Colorado, USA

Committee:
Colleen Bolton, Client Officer
National Quality Review, Boston, Massachusetts, USA

Glen Colthup, Senior Director
SRS|Acquiom LLC, Denver, Colorado, USA

Andrea Daigle, Marketing Director
HindmanSanchez, Arvada, Colorado, USA

Bethany Demeter, Sales Analyst
Inspirato, Littleton, Colorado, USA

Russ DiBlasi, Vice President, Operations & Customer Care
Zions Bancorporation, Houston, Texas, USA

Vickie Friece, Vice President, Operations & Customer Care
Zions Bancorporation, Kanab, Utah, USA

Eric Head, Senior Director of Sales
Foresee, Ann Arbor, Michigan, USA

Adam Ihrig, Business Analyst, Chase Customer Service Real Time Solutions-Card
JPMorgan Chase, Heathrow, Florida, USA

Scott Kozak, Founding Partner/CEO
KozakandAssociates, Highlands Ranch, Colorado, USA

Jason Morris, Release Manager
SRS|Acquiom LLC, Denver, Colorado, USA

Joann Orefice, Director-Human Resources
Ticketmaster, Greenwood Village, Colorado, USA

Jacque Plair, Director, Network & Corporate Services
IHG, Atlanta, Georgia, USA

Tonya Plumer, Sales Assistant
Strategic Benefit Services, Rensselaer, New York, USA

Steven Puckett, Vice President, Retirement Plans
Strategic Benefit Services, Rensselaer, New York, USA

Soli Schwarz, Business Analyst
JPMorgan Chase, Heathrow, Florida, USA

Afton Semon, Director Customer Service-Support Service
Franklin Templeton, Rancho Cordova, Georgia, USA

Mike Twedt, Director Finance
Miller Heiman, Aurora, Colorado, USA

Vincent Vanden Bossche, Managing Director
Call Communications, Ottenburg, Belgium

Customer Service and Contact Center Team Categories Final Judging Committee

BenHerkenhoffChair: Ben Herkenhoff, Customer Interaction Center Manager at Outsell, LLC in Minneapolis, Minnesota, USA 

Committee:
Teresa Allen, Owner
Common Sense Solutions, Shreveport, Louisiana, USA

Ken Amormino, Director of Call Center Operations
Time Warner Cable, Charlotte, North Carolina, USA

Dmitry Aristarkhov, Executive Vice President
National Association of Contact Centers, Moscow, Russia

Leah Bowes, Senior Director, Customer Experience
PaySimple, Denver, Colorado, USA

Laura Fredrickson, Director of Marketing
NIC Technologies, Arlington, Virginia, USA

Peggy Heafey, Director, Intermediary Partner Care
Marriott Global Sales & Customer Care, Omaha, Nebraska, USA

Tunde Hubina, Customer Care Director
UPC DTH S.á r.l., Luxembourg

Molly Kapoor, Head of Marketing
Birla Sun Life Mutual Fund, Mumbai, Maharashtra, India

Meltem Karateke, President
IMI Conferences, Istanbul, Turkey

Raymond Lohr, Customer Experience Program Manager
Kabel Deutschland, Den Haag, The Netherlands

Steve Mackie, Group Manager, Workforce Management
Target Corporation, Minneapolis, Minnesota, USA

Mary Poynter, Senior Director Managed Services
Contact At Once!, Alpharetta, Georgia, USA

Randy Selleck, Senior Director, EPS Call Center Operations
Assurant Solutions, Atlanta, Georgia, USA

Emily Truslow, Annuity Customer Service Manager
Securian Financial Group, St Paul, Minnesota, USA

Sales Achievement and Sales Individual Categories Final Judging Committee

Becky JohnsChair: Becky Johns, Vice President of MarketBridge in Bethesda, Maryland, USA

Committee:
James Brodo, Senior Vice President, Marketing
Richardson, Philadelphia, Pennsylvania, USA

Nicky Brooker, Vice President
MasterCard, Purchase, New York, USA

Jason Brusa, Director, Partnership Brand Marketing
Capital One, Chicago, Illinois, USA

Jamie Clark, National Sales Coach
Forrest Performance Group, Fort Worth, Texas, USA

Dean Cowell, Senior Vice President, Marketing Strategy
Citi, Chicago, Illinois, USA

Fred Cremo, National Practice Leader
Humana, Tampa, Florida, USA

David deBuys, Associate Director
CEB, Arlington, Virginia, USA

Vincent DiCaro, Vice President, Development & Communication
National Fatherhood Initiative, Germantown, Maryland, USA

Christine Fludd, Loyalty Marketing Manager
Saks Fifth Avenue, New York, New York, USA

Kristi Kehr, Area Catering Sales Manager
Panera, LLC, York, Pennsylvania, USA

Howard Lewis, President
Family Heritage Life Insurance, Cleveland, Ohio, USA

Kore McBride, Owner
Miss Fit, Encinitas, California, USA

April Mock, Manager, CEM & Loyalty
Panera, LLC, Harrisburg, Pennsylvania, USA

Andrew Pyper, Senior Business Leader, US Merchant Marketing
MasterCard Worldwide, Purchase, New York, USA

Vicki Rollins, Vice President, Sales Operations
Angoss Software Corporation, Toronto, Ontario, Canada

Matthew Smith, Program Manager
Qualcomm, Encinitas, California, USA

Melissa Steward, Vice President, Marketing
National Fatherhood Initiative, Germantown, Maryland, USA

Jason Stroot, Strategic Partner Lead
Google Inc, New York, New York, USA

Cindy Wen, Marketing Specialist-Credit & Gift Card Marketing
Saks Fifth Avenue, New York, New York, USA

Jaffer Zaidi, Head of Retail Partnerships
Google Inc, New York, New York, USA

Sales Team and Sales Department Categories Final Judging Committee

Mike OrtegonChair: Mike Ortegon, Director of Global Sales Operations at HomeAway.com in Austin, Texas, USA

Committee:
Jeanne Conger, Certified Forrest PG Instructor
Forrest Performance Group, Fort Worth, Texas, USA

Michael Conley, Director Operations Mid Atlantic
Wyndham Vacation Ownership, N Myrtle Beach, South Carolina, USA

Daniel DiBona, Sales Manager
Elephant Insurance, Glen Allen, Virginia, USA

Robert Gillespie, Executive Vice President, Corporate Director Employee Development & Training
New York Community Bancorp, Inc., Cleveland, Ohio, USA

Linden Ingram, Executive Vice President
Imparta Inc., Austin, Texas, USA

Fred Kessler, Founder
Sales Partnerships, Inc., Westminster, Colorado, USA

Scott MacGregor, Vice President of Sales and Marketing
FloTech, Middletown, Connecticut, USA

Jason Mathias, Vice President of Sales Operations
Living Social, Fairfax, Virginia, USA

Rowena Maxwell, Senior Principle-Customer Sales & Service
Accenture, London, United Kingdom

Gene McNaughton, President
Elite Concepts, Inc., Ladera Ranch, California, USA

Julie Thomas, President & CEO
ValueSelling, Rancho Santa Fe, California, USA

Solution Provider and New Product and Service Categories Final Judging Committee

Ansa SekharanChair: Ansa Sekharan, Senior Vice President, Global Customer Support at Informatica Corporation in Redwood City, California, USA

Committee:
Jamal Ayyad, Vice President-Service Delivery
SurePayroll, Inc., Glenview, Illinois, USA

Deepak Chawla, Senior Director Global Technical Services
Nutanix, San Jose, California, USA

Andrew Curtis, Manager, Product Specialists
iCIMS, Hazlet, New Jersey, USA

Churchill Dass Prince, Founder & CEO
Sales Intellect Company, Chennai, India

David Fong, Vice President, Marketing
Accounting 4 Solutions, Inc, Los Angeles, California, USA

J Israel Greene, Director of Managed Services
Gorilla Group, Chicago, Illinois, USA

Jimmy Griffith, Director, Quality Assurance
Assurant Solutions, Forth Worth, Texas, USA

Julie Holmes, Product Manager
InsightSoftware.com, Greenwood Village, Colorado, USA

Scott James, Program Manager, Member Advisory Center
Arizona State Retirement System, Phoenix, Arizona, USA

Eric Johnson, Senior Vice President & CIO
Informatica, Global Customer Support & Maintenance Renewals, Redwood City, California, USA

Jesintha Rajaratnam, Managing Partner
Joje India Consultants/Finance & HR, Ras Al Khaimah, United Arab Emirates

Mark Repkin, Chief Revenue Officer
iPromo.com, Chicago, Illinois, USA

Rahul Sheth, Lead Strategy and Marketing
CRMnext, Noida, India

David Vasquez, Customer Care Executive
Ally Bank, Charlotte, North Carolina, USA

Carla Zachman, Director, Talent Acquisition and Talent Management
Insight Software, Greenwood Village, Colorado, USA

Tags: customer service awards, judging, business awards, stevie awards, sales awards, excellent customer service, customer service excellence, judges

129 Preliminary Judges for the 2014 Sales & Customer Service Awards

Posted by Maggie Gallagher on Mon, Jan 27, 2014 @ 01:36 PM

As the final round of judging for the 8th annual Stevie Awards for Sales & Customer Service begins, we would like to acknowledge the 129 professionals worldwide who participated in the preliminary round of judging.

SASCS LogoRecognized as the world's top customer service awards and sales awards, the Stevie Awards for Sales & Customer service offer a wide range of categories to recognize the achievements of sales, business development, contact center, and customer service professionals.

The preliminary round of judging, conducted from November through through mid-January, determined the Finalist nominations in this year's competition that are eligible to be considered in the final round of judging.

The following professionals participated in preliminary-round judging of the 8th annual Stevie Awards for Sales & Customer Service.  We thank them for their time, insights and interest.

Teresa Allen, Owner, Common Sense Solutions, Shreveport, LA, USA
Amal Al-Najjar, HR Manager, Fluor - Kuwait, Kuwait
Mohammad Alreeh, Lt. Col., Ministry of the Interior, Dubai, United Arab Emirates
Johnny Anderson, Vice President, Bulldog Solutions, Austin, TX, USA
Dmitry Aristarkov, Executive VP, National Association of Contact Centers, Moscow, Russia
Tristan Averett, Associate Manager - Enterprise EHR Support, Allscripts, Salem, OR, USA
Sam Baddeley, Senior Manager, Sales and Customer Service - Management Consulting, Accenture, London, United Kingdom
Paul Bilodeou, VP Sales and Marketing, The Brooks Group, Greensboro, NC, USA
Jill Blankenship, CEO, Frontline Call Center, Eastsound, WA, USA
Angela Blevins, VP Customer Care, Bluegreen Corporation, Indianapolis, IN, USA
Jeanne Bliss, President, CustomerBLISS, Pacific Palisades, CA, USA
Bob Botelle, Exec VP Merchant Services, Chief Customer Officer, Litle & Co, Lowell, MA, USA
Nick Broadbent, VP Global Support, DataCore Software, Reading, IN, USA
Jim Brodo, SVP Marketing, Richardson, Philadelphia, PA, USA
Peter Bush, CEO, New Swansea Bay, Port Talbot, Australia
Lucia Caron, Manager - Customer Support, Enterprise Intelligence Solutions (EIS), Verint Systems Inc., Herndon, VA, USA
Ana Castellanos, VP, Chief Human Resources Officer, Oakwood Temporary Housing, Los Angeles, CA, USA
Patrick Cheeseman, Head of Customer Support, Hotel Tonight, San Francisco, CA, USA
Peter Chiarelli, Sales Manager - Advertising Sales, Cablevision, Woodbury, NY, USA
Jackie Coffey, Director, Government and Consumer Markets, Blue Cross Blue Shield Florida, Point Vedra Beach, FL, USA
Michael Conley, Director of Operations Mid Atlantic, Wyndham Vacation Ownership, North Myrtle Beach, SC, USA
Ruth Cox, Client Support Manager, One Call Now, Troy, OH, USA
John Cushman, VP eSales & Service, AT&T, Bedminster, NJ, USA
Kelly Dantas, Media Director, SDI Distributor, Yonkers, NY, USA
Robyn Davis, Owner, When I Need Help, Columbis, SC, USA
Jim de Jager, Operations Director, UPC DTH Leasing S.à r.l., Howald, Luxembourg
Jim Dickie, Principal, CSO Insights, Denver, CO, USA
Kevin Dominigue, VP, Customer Services, TRUMPF, Inc., Farmington, CT, USA
Alan Dowler, Operations Manager, Hamilton Jewelers, Princeton, NJ, USA
LaVon Edwards, Director of Sales, Century Link, Salt Lake City, UT, USA
Annette Eland, Claims Customer Service Manager, Esurance, Rocklin, CA, USA
Ted Elliot, CEO, Job Science, San Francisco, CA, USA
Anita Ellis, Director of Sales, Calderon Textiles, Indianapolis, IN, USA
Ron Essig, VP, Products & Services, Marriott Vacation Club, Salt Lake City, UT, USA
Andrew J. Filipowski, Executive Chairman & CEO, SilkRoad Technology, Winston Salem, NC, USA
Laura Fischer, Customer Service Coordinator, Kohl's Department Stores, Oconomowoc, WI, USA
Simone Fojut, Chief Editor, SFO Medien GmbH, Wiesbaden, Germany
Dave Forsberg, EVP Sales & Marketing, Marketstar, Ogden, UT, USA
Heisha Freeman, EVP Sales & Marketing, The Move Management Center, Dallas, TX, USA
Chris French, VP, Customer Success, Globoforce, Southborough, MA, USA
Michael Galante, Speaker, thesalescoach.com, Preston, MD, USA
Stephen Giersch, Director Instructional Design, Marriott Vacations Worldwide, Orlando, FL, USA
Stephen Gill, President - Consulting, SGA, Derby, United Kingdom
Robert P. Gillespie, Executive VP, New York Community Bancorp, Cleveland, OH, USA
Stanley Goodrich, Public Relations Manager, SYSPRO, Costa Mesa, CA, USA
Robert Gregory, VP of Customer Support, Media Temple, Marina Del Ray, CA, USA
Jimmy Griffith, Director, Solution Center Operations - Extended Protection Solutions, Assurant Solutions, Fort Worth, TX, USA
Judy Guffee, Senior Manager Customer Service, med fusion/ ClearPoint Diagnostic Laboratory, Louisville, TX, USA
Heidi Guzman, MBA - Customer Service, Consorcio Kairos, Villahermosa, Mexico
Gabriel Heijmer, Innovation & Development Manager, Swedavia AB, Stockholm, Sweden
Jim Heininger, Founder, Dixon|James Communications, Oak Park, IL, USA
Phillip Horvath, SVP - Professional Services, Merchant Partners, Redmond, WA, USA
Jennifer Hrycyszyn, Vice President, Greenough Communications, Boston, MA, USA
Tunde Hubina, Customer Care Director, UPC DTH S.à r.l., Howald, LA, Luxembourg
Linden Ingram, EVP Sales, Imparta Inc, Austin, TX, USA
Tyson Jacques, Customer support manager, Hoteltonight, Dover, NH, USA
Jeanne Jalufka, Sales Marketing Consultant, Pearson, Corpus Christ, TX, USA
Kala Jarugumilli, Sr. Manager, Customer Success Operations, NetApp, Sunnyvale, CA, USA
JP Jones, Owner, Collipsis Web Solutions, Tulsa, OK, USA
Meltem Karateke, President, IMI Conferences, Atasehir, Istanbul, Turkey
JoAnn Kay, Customer Care Director, Graduation Source, Port Chester, NY, USA
Chad Kestner, Director, Client Sales & Service, RCI, Carmel, IN, USA
James Koons, Chief Privacy Officer, Listrak, Lititz, PA, USA
Elzbieta Krawczynska, Quality Specialist Trainer, Bank Zachodni WBK S.A., Poznan, Poland
Suresh Kuppahally, SVP, Engineering, Operations and Customer Success, Replicon Inc, San Mateo, CA, USA
Yamini Kurup, VP Customer Experience, Aditya Birla Financial Services, Mumbai, India
Michael LeBarron, Lead Engineer, Gemvara, Rockland, MA, USA
Verna Lee, Marketing & Business Development Consultant, McTech Corp, Cleveland, OH, USA
Shane Lewis, Asst VP of Sales, Sundance Vacations, Kennett Square, PA, USA
Scott MacGregor, Vice President of Sales & Marketing, Flo-Tech, Middletown, CT, USA
Jennifer Maldonado, Sr. Program Manager, Global Client Experience, Cornerstone OnDemand, Los Angeles, CA, USA
Wessam Massoud, Programme Delivery Manager, Abu Dhabi Systems & Information Center (ADSIC), Abu Dhabi, United Arab Emirates
Deb Matthews, Director - Customer Experience, nexVortex, Herndon, VA, USA
Rowena Maxwell, Senior Principle - Customer Service, Accenture, London, United Kingdom
Lauren McKenzie, Customer Service Representative, JumpSport Inc, San Jose, CA, USA
Colin McKillip, Chief Executive Officer, Butcher Enterprises, Windsor, ON, Canada
Curtis McLaughlin, Customer Support Manager, AllClear ID, Austin, TX, USA
Chad O. Mills, COO, Carahsoft Technology Corp., Reston, VA, USA
Jay Mitchell, President, Mereo, LLC, Irving, TX, USA
John Monroe, Director of Communications, Stellar, Irving, TX, USA
Brian Moriarty, Vice President North America Sales, General Cable, Highland Heights, KY, USA
Jane Mullins, Sr Support Manager / Director, Technical Support Management Professional, Hayward, CA, USA
Michele Nylander, Client Relationship Director, CallMiner, Inc., Fort Myers, FL, USA
Brock Omohundro, Sr. Operations Manager - Training and Development, John Hancock, Portsmouth, NH, USA
Julius Orayo, Regional Head- Customer Services, The Jubilee Insurance Company of Kenya Limited, Nairobi, Kenya
Jacque Plair, Director - Americas Deployment & Corporate Services, IHG, Salt Lake City, UT, USA
Churchill Dass Prince, Founder and CEO, Sales Intellect Company, Chennai, India
Jeanette Ramey, National Customer Service Manager, Empire Today, Northlake, IL, USA
Bryan Rand, Vice President, North American Sales, SDL International, Plano, TX, USA
Mark Repkin, Chief Revenue Officer, iPromo & Memory Suppliers, Morton Grove, IL, USA
Peter Rifkind, Director of Client Service, UltraLinq Healthcare Solutions, Inc, New York, NY, USA
Charlie Riley, CMO, PLS 3rd Learning, Buffalo, NY, USA
Nick Robertson, VP of Sales & Marketing, kCura, Chicago, IL, USA
Elizaveta Rybinskaya, Customer Care Director, OTTO Group Russia, Moscow, Russia
Megan Ritchie Saffitz, Director of LEED Support, US Green Building Council, Seattle, WA, USA
Randy Selleck, Sr. Director, Call Center Operations, Assurant Solutions, Atlanta, GA, USA
Behar Sensoz, Customer Complaint Management Specialist, Turk Telekom, Istanbul, Turkey
Tibor Shanto, President, Renbor Sales Solutions, Thornhill, Ontario, Canada
Ramin Shokrizadeh, Product Manager, FreshBooks, Toronto, Canada
Gary Shumaker, President, C2 Solutions Group, Inc., Reston, VA, USA
Manu Singh, Contact Center Manager, Dubai First, Dubai, United Arab Emirates
Alec Stern, Founding Team, Vice President Strategic Market Development, Constant Contact, Waltham, MA, USA
Manfred Stockmann, President, Call Center Verband Deutschland e. V., Berlin, Germany
Doug Storbeck, Sr. Director of Operations, KM, Plymouth, MA, USA
Fred Stickroot, President, HomeNet, New Port Richey, FL, USA
Andrzej Szczepaniak, Deputy Director, Central Settlement Services - Santander Group, Bank Zachodni WBK S.A., Poznan, Poland
Jeff Tang, Senior Manager, Technical Support, The Active Network, The Active Network, Vancouver, BC, Canada
Will Tarrant, Co-Founder/Owner, Service Metrics Group, Plano, TX, USA
Özge Tekalp, Directr - Alternative Sales Channels, Türk Ekonomi Bankasi A.S, Istanbul, Turkey
Lucas Tennant, SE Regional Vice President, Sales - Payroll Division, Benefitmall, Franklin, TN, USA
Christopher Tepas, Chief Marketing Officer, Emkay, Itasca, IL, USA
Bob Thomas, Director of Business Development, Prorizon Corporation, Kennesaw, GA, USA
Corina Toader, Senior Associate Operations, WNS Global, Bucharest, Romania
Ron Torten, VP, WW Sales, Inphi, Santa Clara, CA, USA
Cathy Townend, Product Manager - CSA Travel Protection, Europ Assistance, San Diego, CA, USA
Tina Turnbow, Regional Scheduling Manager, Solis Women's Health, Addison, TX, USA
Abdiel Urriola, Sales & Marketing, Puma Energy, Panama
Lori Van Dyke, Manager of Customer Care, Access One Inc, Chicago, IL, USA
Vincent Vanden Bossche, Managing Director, Call Communications, Ottenberg, Belgium
Chris Vassan, Communcations Lead, Cisco Systems, Inc., Raleigh Triangle Park, NC, USA
David Vasquez, Customer Care Executive, Ally Bank, Charlotte, NC United States
Shelley Verdejo, Director, Facilities, Acquisition & Adminstrative Services, Pentagon Force Protection Agency, Washington DC, USA
Madalina Vilau, Managing Partner, Expo Media, Bucharest, Romania
Laura Walter, Corporate Marketing Manager, Enterprise Fleet Management, St. Louis, MO, USA
Jeremy Watkin, Director Of Customer Service, Phone.com, Poway, CA, USA
Tim Watson, Vice President - Mobile Applications, Parentlink, Provo, UT, USA
Matt Weston, Director, Client Services, TradeKing, Charlotte, NC, USA
Floor Wijburg, CEO, W&I Consultants, Rotterdam, The Netherlands
Rusty Williams, Co-Founder, Align Sales, Wayland, MA, USA

Interested in judging the 2015 awards?  Apply to be a judge here.

Tags: customer service awards, business awards, stevie awards, sales awards, excellent customer service, customer service excellence

Stevie® Awards for Sales & Customer Service Announce Finalists in 8th Annual Competition

Posted by Maggie Gallagher on Thu, Jan 23, 2014 @ 10:59 AM

SASCS logoFinalists in the 8th Annual Stevie Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development, and sales professionals, were announced today.

A diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, and sales awards categories.  Organizations with Finalists in multiple categories include AllClear ID, Bluegreen Vacations, Cars.com, Delta Air Lines, DHL Express, EMKAY, FedEx TechConnect, Canada's FreshBooks, John Hancock, Lennox Industries, LiveAnswer, Marriott Vacation Club, Marsh U.S. Consumer, Parlant Technology, PetRays Veterinary Telemedicine Consultants, Property Insight, Richardson, Salesforce, SoftPro, SurePayroll, Inc., Turkey's Turk Economy Bank, ValueSelling Associates, VIZIO, Inc., Turkey's Vodafone, and Wyndham Vacation Ownership. For a full list of Finalists by category, visit www.StevieAwards.com/Sales

Gold, Silver and Bronze Stevie Award winners will be announced during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas, Nevada.  Tickets are now on sale.

More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013.  Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges.  Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers. 

More than 100 members of seven specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 27 - February 5.  

Beginning today, the general public will be able to cast their votes for their favorite providers of good customer service in the People’s Choice Stevie® Awards for Favorite Customer Service Department.  Voting is open at http://www.stevieawards.com/Service.peopleschoice. Winners of the People’s Choice Stevie Awards for Favorite Customer Service in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 21.

About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  A sixth program, the German Stevie Awards, will debut later this year.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about The Stevie Awards at www.StevieAwards.com.

Sponsors and supporters of the eighth annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network, Competence Call Center, and ValueSelling Associates.


Tags: sales excellence, best customer service, best sales department, business awards, stevie awards, Stevie Awards for Sales & Customer Service, company awards, contact center awards, customer service excellence, Customer Service Team of the Year, award-winning customer service, best sales practices, peoples choice stevie awards, sales award, Sales & Customer Service, sales team awards

1 Week to Sales & Customer Service Awards Final Entry Deadline

Posted by Michael Gallagher on Tue, Jan 07, 2014 @ 12:34 PM

Submit your entries today at www.StevieAwards.com/Sales

Tuesday, January 14 is the final entry deadline for the 2014 (8th annual) Stevie Awards for Sales & Customer Service. These are the world's top honors for contact center, customer service, business development, and sales professionals. All organizations and individuals worldwide are eligible to submit entries.

Review the entry kit now - you'll find it online, here. The entry kit contains all of the information you'll need to be able to prepare and submit entries to the 2014 awards.

BellagioThere's a lot that's new and different for the awards this year, including our new Grand Stevie Award trophy.

Finalists will be announced on January 22.  All Finalists will ultimately be named Gold, Silver, or Bronze Stevie Award winners.  The winners will be announced during a gala banquet at the Bellagio in Las Vegas on Friday, February 21.  (Attendance isn't required to win.)

The Stevie Awards for Sales & Customer Service feature categories to recognize achievement in every aspect of the worklife of sales, business development, contact center, and customer service professionals:

  • Individual Sales Performers
  • Sales Teams and Departments
  • Sales Achievements
  • Individual Customer Service and Contact Center Performers
  • Customer Service/Contact Center Achievements
  • Customer Service Departments
  • Solution Providers to Sales and Customer Service Professionals
  • New Products and Services used by sales and customer service professionals

Don't hesitate to contact us with your questions about how to participate in the 2014 Stevie Awards for Sales & Customer Service.

P.S.  Need a few extra days to enter?  Contact us.

Tags: sales excellence, customer service awards, business awards, stevie awards, sales awards, excellent customer service, contact center awards, customer service excellence

10 Days Until Sales Awards & Customer Service Awards Early-Bird Deadline

Posted by Michelle Rutkowski on Mon, Sep 30, 2013 @ 04:50 PM

Wednesday, October 9 is the early-bird entry deadline, with discounted entry fees, for the 2014 (8th annual) Stevie Awards for Sales & Customer Service. These are the world's top honors for contact center, customer service, business development, and sales professionals. All organizations and individuals worldwide are eligible to submit entries.

The Stevie Awards For Sales Review the entry kit now - you'll find it online. The entry kit contains all of the information you'll need to be able to prepare and submit entries to the 2014 awards.

If you miss the early-bird deadline, the final entry deadline is November 13, and late entries will be accepted through January 14 with payment of a late fee.

There's a lot that's new and different for the awards this year, including our new Grand Stevie Award trophy .

The Stevie Awards for Sales & Customer Service feature categories to recognize achievement in every aspect of the worklife of sales, business development, contact center, and customer service professionals. Category changes and additions for 2014 include the fact that it is now free to enter the Sales Meeting of the Year category. The following categories have been split into multiple categories based on industry:

  • Sales Representative of the Year
  • Front-Line Customer Service Professional of the Year
  • Front-Line Customer Service Team of the Year
  • Back-Office Customer Service Team of the Year
  • Contact Center of the Year (Up to 100 Seats)
  • Contact Center of the Year (100 or More Seats)
  • Award for Innovation in Customer Service
  • Customer Service Department of the Year - Computer Software has been split into two categories, based on the number of employees in the entire organization

Selected winners of the 2013 Stevie Awards For Sales & Customer Service included:

The following professionals led the final judging committee for the 2013 awards:
  • Customer Service & Contact Center Individual & Achievement
    Chair: Angela Blevins, Vice President of Customer Care, Bluegreen Corporation, Indianapolis, Indiana, USA
  • Solution Provider Chair: Robert P. Gillespie, Executive Vice President, Corporate Director of Employee Development & Training, New York Community Bancorp, Inc., Cleveland, Ohio, USA

  • Sales Team Chair: Robert Jeppsen, Senior Vice President of Commercial Sales, Zions First National Bank, Salt Lake City, Utah, USA

  • Sales Department and Sales Achievement Chair: Fred Kessler, Founder, Sales Partnerships, Inc., Westminster, Colorado, USA

  • Sales Individual Chair: Corbett Kull, Senior Vice President of World Wide Sales & Market Development, PacketVideo Corporation, Palatine, Illinois, USA

  • Customer Service & Contact Center Team Chair: Jenifer Page, Senior Vice President of Operations, Paylocity, Arlington Heights, Illinois, USA

  • Customer Service Department Chair: Alice Sesay, Director of Customer Advocacy, Capital One, Dallas, Texas, USA

  • New Product & Service Chair: Mathias Strandberg, Head of Digital, Valtech, London, United Kingdom

If you'd like to apply to participate in the 2014 Stevie Awards For Sales & Customer Service judging, you can apply online.

Don't hesitate to contact us with your questions about how to participate in the 2014 Stevie Awards for Sales & Customer Service.

Tags: customer service awards, business awards, stevie awards, sales awards, excellent customer service, contact center awards, customer service excellence

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