The Stevie Awards Blog

129 Preliminary Judges for the 2014 Sales & Customer Service Awards

Posted by Maggie Gallagher on Mon, Jan 27, 2014 @ 01:36 PM

As the final round of judging for the 8th annual Stevie Awards for Sales & Customer Service begins, we would like to acknowledge the 129 professionals worldwide who participated in the preliminary round of judging.

SASCS LogoRecognized as the world's top customer service awards and sales awards, the Stevie Awards for Sales & Customer service offer a wide range of categories to recognize the achievements of sales, business development, contact center, and customer service professionals.

The preliminary round of judging, conducted from November through through mid-January, determined the Finalist nominations in this year's competition that are eligible to be considered in the final round of judging.

The following professionals participated in preliminary-round judging of the 8th annual Stevie Awards for Sales & Customer Service.  We thank them for their time, insights and interest.

Teresa Allen, Owner, Common Sense Solutions, Shreveport, LA, USA
Amal Al-Najjar, HR Manager, Fluor - Kuwait, Kuwait
Mohammad Alreeh, Lt. Col., Ministry of the Interior, Dubai, United Arab Emirates
Johnny Anderson, Vice President, Bulldog Solutions, Austin, TX, USA
Dmitry Aristarkov, Executive VP, National Association of Contact Centers, Moscow, Russia
Tristan Averett, Associate Manager - Enterprise EHR Support, Allscripts, Salem, OR, USA
Sam Baddeley, Senior Manager, Sales and Customer Service - Management Consulting, Accenture, London, United Kingdom
Paul Bilodeou, VP Sales and Marketing, The Brooks Group, Greensboro, NC, USA
Jill Blankenship, CEO, Frontline Call Center, Eastsound, WA, USA
Angela Blevins, VP Customer Care, Bluegreen Corporation, Indianapolis, IN, USA
Jeanne Bliss, President, CustomerBLISS, Pacific Palisades, CA, USA
Bob Botelle, Exec VP Merchant Services, Chief Customer Officer, Litle & Co, Lowell, MA, USA
Nick Broadbent, VP Global Support, DataCore Software, Reading, IN, USA
Jim Brodo, SVP Marketing, Richardson, Philadelphia, PA, USA
Peter Bush, CEO, New Swansea Bay, Port Talbot, Australia
Lucia Caron, Manager - Customer Support, Enterprise Intelligence Solutions (EIS), Verint Systems Inc., Herndon, VA, USA
Ana Castellanos, VP, Chief Human Resources Officer, Oakwood Temporary Housing, Los Angeles, CA, USA
Patrick Cheeseman, Head of Customer Support, Hotel Tonight, San Francisco, CA, USA
Peter Chiarelli, Sales Manager - Advertising Sales, Cablevision, Woodbury, NY, USA
Jackie Coffey, Director, Government and Consumer Markets, Blue Cross Blue Shield Florida, Point Vedra Beach, FL, USA
Michael Conley, Director of Operations Mid Atlantic, Wyndham Vacation Ownership, North Myrtle Beach, SC, USA
Ruth Cox, Client Support Manager, One Call Now, Troy, OH, USA
John Cushman, VP eSales & Service, AT&T, Bedminster, NJ, USA
Kelly Dantas, Media Director, SDI Distributor, Yonkers, NY, USA
Robyn Davis, Owner, When I Need Help, Columbis, SC, USA
Jim de Jager, Operations Director, UPC DTH Leasing S.à r.l., Howald, Luxembourg
Jim Dickie, Principal, CSO Insights, Denver, CO, USA
Kevin Dominigue, VP, Customer Services, TRUMPF, Inc., Farmington, CT, USA
Alan Dowler, Operations Manager, Hamilton Jewelers, Princeton, NJ, USA
LaVon Edwards, Director of Sales, Century Link, Salt Lake City, UT, USA
Annette Eland, Claims Customer Service Manager, Esurance, Rocklin, CA, USA
Ted Elliot, CEO, Job Science, San Francisco, CA, USA
Anita Ellis, Director of Sales, Calderon Textiles, Indianapolis, IN, USA
Ron Essig, VP, Products & Services, Marriott Vacation Club, Salt Lake City, UT, USA
Andrew J. Filipowski, Executive Chairman & CEO, SilkRoad Technology, Winston Salem, NC, USA
Laura Fischer, Customer Service Coordinator, Kohl's Department Stores, Oconomowoc, WI, USA
Simone Fojut, Chief Editor, SFO Medien GmbH, Wiesbaden, Germany
Dave Forsberg, EVP Sales & Marketing, Marketstar, Ogden, UT, USA
Heisha Freeman, EVP Sales & Marketing, The Move Management Center, Dallas, TX, USA
Chris French, VP, Customer Success, Globoforce, Southborough, MA, USA
Michael Galante, Speaker, thesalescoach.com, Preston, MD, USA
Stephen Giersch, Director Instructional Design, Marriott Vacations Worldwide, Orlando, FL, USA
Stephen Gill, President - Consulting, SGA, Derby, United Kingdom
Robert P. Gillespie, Executive VP, New York Community Bancorp, Cleveland, OH, USA
Stanley Goodrich, Public Relations Manager, SYSPRO, Costa Mesa, CA, USA
Robert Gregory, VP of Customer Support, Media Temple, Marina Del Ray, CA, USA
Jimmy Griffith, Director, Solution Center Operations - Extended Protection Solutions, Assurant Solutions, Fort Worth, TX, USA
Judy Guffee, Senior Manager Customer Service, med fusion/ ClearPoint Diagnostic Laboratory, Louisville, TX, USA
Heidi Guzman, MBA - Customer Service, Consorcio Kairos, Villahermosa, Mexico
Gabriel Heijmer, Innovation & Development Manager, Swedavia AB, Stockholm, Sweden
Jim Heininger, Founder, Dixon|James Communications, Oak Park, IL, USA
Phillip Horvath, SVP - Professional Services, Merchant Partners, Redmond, WA, USA
Jennifer Hrycyszyn, Vice President, Greenough Communications, Boston, MA, USA
Tunde Hubina, Customer Care Director, UPC DTH S.à r.l., Howald, LA, Luxembourg
Linden Ingram, EVP Sales, Imparta Inc, Austin, TX, USA
Tyson Jacques, Customer support manager, Hoteltonight, Dover, NH, USA
Jeanne Jalufka, Sales Marketing Consultant, Pearson, Corpus Christ, TX, USA
Kala Jarugumilli, Sr. Manager, Customer Success Operations, NetApp, Sunnyvale, CA, USA
JP Jones, Owner, Collipsis Web Solutions, Tulsa, OK, USA
Meltem Karateke, President, IMI Conferences, Atasehir, Istanbul, Turkey
JoAnn Kay, Customer Care Director, Graduation Source, Port Chester, NY, USA
Chad Kestner, Director, Client Sales & Service, RCI, Carmel, IN, USA
James Koons, Chief Privacy Officer, Listrak, Lititz, PA, USA
Elzbieta Krawczynska, Quality Specialist Trainer, Bank Zachodni WBK S.A., Poznan, Poland
Suresh Kuppahally, SVP, Engineering, Operations and Customer Success, Replicon Inc, San Mateo, CA, USA
Yamini Kurup, VP Customer Experience, Aditya Birla Financial Services, Mumbai, India
Michael LeBarron, Lead Engineer, Gemvara, Rockland, MA, USA
Verna Lee, Marketing & Business Development Consultant, McTech Corp, Cleveland, OH, USA
Shane Lewis, Asst VP of Sales, Sundance Vacations, Kennett Square, PA, USA
Scott MacGregor, Vice President of Sales & Marketing, Flo-Tech, Middletown, CT, USA
Jennifer Maldonado, Sr. Program Manager, Global Client Experience, Cornerstone OnDemand, Los Angeles, CA, USA
Wessam Massoud, Programme Delivery Manager, Abu Dhabi Systems & Information Center (ADSIC), Abu Dhabi, United Arab Emirates
Deb Matthews, Director - Customer Experience, nexVortex, Herndon, VA, USA
Rowena Maxwell, Senior Principle - Customer Service, Accenture, London, United Kingdom
Lauren McKenzie, Customer Service Representative, JumpSport Inc, San Jose, CA, USA
Colin McKillip, Chief Executive Officer, Butcher Enterprises, Windsor, ON, Canada
Curtis McLaughlin, Customer Support Manager, AllClear ID, Austin, TX, USA
Chad O. Mills, COO, Carahsoft Technology Corp., Reston, VA, USA
Jay Mitchell, President, Mereo, LLC, Irving, TX, USA
John Monroe, Director of Communications, Stellar, Irving, TX, USA
Brian Moriarty, Vice President North America Sales, General Cable, Highland Heights, KY, USA
Jane Mullins, Sr Support Manager / Director, Technical Support Management Professional, Hayward, CA, USA
Michele Nylander, Client Relationship Director, CallMiner, Inc., Fort Myers, FL, USA
Brock Omohundro, Sr. Operations Manager - Training and Development, John Hancock, Portsmouth, NH, USA
Julius Orayo, Regional Head- Customer Services, The Jubilee Insurance Company of Kenya Limited, Nairobi, Kenya
Jacque Plair, Director - Americas Deployment & Corporate Services, IHG, Salt Lake City, UT, USA
Churchill Dass Prince, Founder and CEO, Sales Intellect Company, Chennai, India
Jeanette Ramey, National Customer Service Manager, Empire Today, Northlake, IL, USA
Bryan Rand, Vice President, North American Sales, SDL International, Plano, TX, USA
Mark Repkin, Chief Revenue Officer, iPromo & Memory Suppliers, Morton Grove, IL, USA
Peter Rifkind, Director of Client Service, UltraLinq Healthcare Solutions, Inc, New York, NY, USA
Charlie Riley, CMO, PLS 3rd Learning, Buffalo, NY, USA
Nick Robertson, VP of Sales & Marketing, kCura, Chicago, IL, USA
Elizaveta Rybinskaya, Customer Care Director, OTTO Group Russia, Moscow, Russia
Megan Ritchie Saffitz, Director of LEED Support, US Green Building Council, Seattle, WA, USA
Randy Selleck, Sr. Director, Call Center Operations, Assurant Solutions, Atlanta, GA, USA
Behar Sensoz, Customer Complaint Management Specialist, Turk Telekom, Istanbul, Turkey
Tibor Shanto, President, Renbor Sales Solutions, Thornhill, Ontario, Canada
Ramin Shokrizadeh, Product Manager, FreshBooks, Toronto, Canada
Gary Shumaker, President, C2 Solutions Group, Inc., Reston, VA, USA
Manu Singh, Contact Center Manager, Dubai First, Dubai, United Arab Emirates
Alec Stern, Founding Team, Vice President Strategic Market Development, Constant Contact, Waltham, MA, USA
Manfred Stockmann, President, Call Center Verband Deutschland e. V., Berlin, Germany
Doug Storbeck, Sr. Director of Operations, KM, Plymouth, MA, USA
Fred Stickroot, President, HomeNet, New Port Richey, FL, USA
Andrzej Szczepaniak, Deputy Director, Central Settlement Services - Santander Group, Bank Zachodni WBK S.A., Poznan, Poland
Jeff Tang, Senior Manager, Technical Support, The Active Network, The Active Network, Vancouver, BC, Canada
Will Tarrant, Co-Founder/Owner, Service Metrics Group, Plano, TX, USA
Özge Tekalp, Directr - Alternative Sales Channels, Türk Ekonomi Bankasi A.S, Istanbul, Turkey
Lucas Tennant, SE Regional Vice President, Sales - Payroll Division, Benefitmall, Franklin, TN, USA
Christopher Tepas, Chief Marketing Officer, Emkay, Itasca, IL, USA
Bob Thomas, Director of Business Development, Prorizon Corporation, Kennesaw, GA, USA
Corina Toader, Senior Associate Operations, WNS Global, Bucharest, Romania
Ron Torten, VP, WW Sales, Inphi, Santa Clara, CA, USA
Cathy Townend, Product Manager - CSA Travel Protection, Europ Assistance, San Diego, CA, USA
Tina Turnbow, Regional Scheduling Manager, Solis Women's Health, Addison, TX, USA
Abdiel Urriola, Sales & Marketing, Puma Energy, Panama
Lori Van Dyke, Manager of Customer Care, Access One Inc, Chicago, IL, USA
Vincent Vanden Bossche, Managing Director, Call Communications, Ottenberg, Belgium
Chris Vassan, Communcations Lead, Cisco Systems, Inc., Raleigh Triangle Park, NC, USA
David Vasquez, Customer Care Executive, Ally Bank, Charlotte, NC United States
Shelley Verdejo, Director, Facilities, Acquisition & Adminstrative Services, Pentagon Force Protection Agency, Washington DC, USA
Madalina Vilau, Managing Partner, Expo Media, Bucharest, Romania
Laura Walter, Corporate Marketing Manager, Enterprise Fleet Management, St. Louis, MO, USA
Jeremy Watkin, Director Of Customer Service, Phone.com, Poway, CA, USA
Tim Watson, Vice President - Mobile Applications, Parentlink, Provo, UT, USA
Matt Weston, Director, Client Services, TradeKing, Charlotte, NC, USA
Floor Wijburg, CEO, W&I Consultants, Rotterdam, The Netherlands
Rusty Williams, Co-Founder, Align Sales, Wayland, MA, USA

Interested in judging the 2015 awards?  Apply to be a judge here.

Topics: customer service awards, business awards, stevie awards, sales awards, excellent customer service, customer service excellence

Stevie® Awards for Sales & Customer Service Announce Finalists in 8th Annual Competition

Posted by Maggie Gallagher on Thu, Jan 23, 2014 @ 10:59 AM

SASCS logoFinalists in the 8th Annual Stevie Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development, and sales professionals, were announced today.

A diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, and sales awards categories.  Organizations with Finalists in multiple categories include AllClear ID, Bluegreen Vacations, Cars.com, Delta Air Lines, DHL Express, EMKAY, FedEx TechConnect, Canada's FreshBooks, John Hancock, Lennox Industries, LiveAnswer, Marriott Vacation Club, Marsh U.S. Consumer, Parlant Technology, PetRays Veterinary Telemedicine Consultants, Property Insight, Richardson, Salesforce, SoftPro, SurePayroll, Inc., Turkey's Turk Economy Bank, ValueSelling Associates, VIZIO, Inc., Turkey's Vodafone, and Wyndham Vacation Ownership. For a full list of Finalists by category, visit www.StevieAwards.com/Sales

Gold, Silver and Bronze Stevie Award winners will be announced during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas, Nevada.  Tickets are now on sale.

More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013.  Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges.  Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers. 

More than 100 members of seven specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 27 - February 5.  

Beginning today, the general public will be able to cast their votes for their favorite providers of good customer service in the People’s Choice Stevie® Awards for Favorite Customer Service Department.  Voting is open at http://www.stevieawards.com/Service.peopleschoice. Winners of the People’s Choice Stevie Awards for Favorite Customer Service in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 21.

About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  A sixth program, the German Stevie Awards, will debut later this year.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about The Stevie Awards at www.StevieAwards.com.

Sponsors and supporters of the eighth annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network, Competence Call Center, and ValueSelling Associates.


Topics: sales excellence, best customer service, best sales department, business awards, stevie awards, Stevie Awards for Sales & Customer Service, company awards, contact center awards, customer service excellence, Customer Service Team of the Year, award-winning customer service, best sales practices, peoples choice stevie awards, sales award, Sales & Customer Service, sales team awards

1 Week to Sales & Customer Service Awards Final Entry Deadline

Posted by Michael Gallagher on Tue, Jan 07, 2014 @ 12:34 PM

Submit your entries today at www.StevieAwards.com/Sales

Tuesday, January 14 is the final entry deadline for the 2014 (8th annual) Stevie Awards for Sales & Customer Service. These are the world's top honors for contact center, customer service, business development, and sales professionals. All organizations and individuals worldwide are eligible to submit entries.

Review the entry kit now - you'll find it online, here. The entry kit contains all of the information you'll need to be able to prepare and submit entries to the 2014 awards.

BellagioThere's a lot that's new and different for the awards this year, including our new Grand Stevie Award trophy.

Finalists will be announced on January 22.  All Finalists will ultimately be named Gold, Silver, or Bronze Stevie Award winners.  The winners will be announced during a gala banquet at the Bellagio in Las Vegas on Friday, February 21.  (Attendance isn't required to win.)

The Stevie Awards for Sales & Customer Service feature categories to recognize achievement in every aspect of the worklife of sales, business development, contact center, and customer service professionals:

  • Individual Sales Performers
  • Sales Teams and Departments
  • Sales Achievements
  • Individual Customer Service and Contact Center Performers
  • Customer Service/Contact Center Achievements
  • Customer Service Departments
  • Solution Providers to Sales and Customer Service Professionals
  • New Products and Services used by sales and customer service professionals

Don't hesitate to contact us with your questions about how to participate in the 2014 Stevie Awards for Sales & Customer Service.

P.S.  Need a few extra days to enter?  Contact us.

Topics: sales excellence, customer service awards, business awards, stevie awards, sales awards, excellent customer service, contact center awards, customer service excellence

10 Days Until Sales Awards & Customer Service Awards Early-Bird Deadline

Posted by Michelle Rutkowski on Mon, Sep 30, 2013 @ 04:50 PM

Wednesday, October 9 is the early-bird entry deadline, with discounted entry fees, for the 2014 (8th annual) Stevie Awards for Sales & Customer Service. These are the world's top honors for contact center, customer service, business development, and sales professionals. All organizations and individuals worldwide are eligible to submit entries.

The Stevie Awards For Sales Review the entry kit now - you'll find it online. The entry kit contains all of the information you'll need to be able to prepare and submit entries to the 2014 awards.

If you miss the early-bird deadline, the final entry deadline is November 13, and late entries will be accepted through January 14 with payment of a late fee.

There's a lot that's new and different for the awards this year, including our new Grand Stevie Award trophy .

The Stevie Awards for Sales & Customer Service feature categories to recognize achievement in every aspect of the worklife of sales, business development, contact center, and customer service professionals. Category changes and additions for 2014 include the fact that it is now free to enter the Sales Meeting of the Year category. The following categories have been split into multiple categories based on industry:

  • Sales Representative of the Year
  • Front-Line Customer Service Professional of the Year
  • Front-Line Customer Service Team of the Year
  • Back-Office Customer Service Team of the Year
  • Contact Center of the Year (Up to 100 Seats)
  • Contact Center of the Year (100 or More Seats)
  • Award for Innovation in Customer Service
  • Customer Service Department of the Year - Computer Software has been split into two categories, based on the number of employees in the entire organization

Selected winners of the 2013 Stevie Awards For Sales & Customer Service included:

The following professionals led the final judging committee for the 2013 awards:
  • Customer Service & Contact Center Individual & Achievement
    Chair: Angela Blevins, Vice President of Customer Care, Bluegreen Corporation, Indianapolis, Indiana, USA
  • Solution Provider Chair: Robert P. Gillespie, Executive Vice President, Corporate Director of Employee Development & Training, New York Community Bancorp, Inc., Cleveland, Ohio, USA

  • Sales Team Chair: Robert Jeppsen, Senior Vice President of Commercial Sales, Zions First National Bank, Salt Lake City, Utah, USA

  • Sales Department and Sales Achievement Chair: Fred Kessler, Founder, Sales Partnerships, Inc., Westminster, Colorado, USA

  • Sales Individual Chair: Corbett Kull, Senior Vice President of World Wide Sales & Market Development, PacketVideo Corporation, Palatine, Illinois, USA

  • Customer Service & Contact Center Team Chair: Jenifer Page, Senior Vice President of Operations, Paylocity, Arlington Heights, Illinois, USA

  • Customer Service Department Chair: Alice Sesay, Director of Customer Advocacy, Capital One, Dallas, Texas, USA

  • New Product & Service Chair: Mathias Strandberg, Head of Digital, Valtech, London, United Kingdom

If you'd like to apply to participate in the 2014 Stevie Awards For Sales & Customer Service judging, you can apply online.

Don't hesitate to contact us with your questions about how to participate in the 2014 Stevie Awards for Sales & Customer Service.

Topics: customer service awards, business awards, stevie awards, sales awards, excellent customer service, contact center awards, customer service excellence

How to Enter the Stevie Awards for Sales & Customer Service

Posted by Michelle Rutkowski on Mon, Sep 23, 2013 @ 04:01 PM

We've published a short video about how to enter the 2014 Stevie Awards for Sales & Customer Service

The Stevie Awards for Sales & Customer Service are the world's top customer service awards, sales awards, and contact center awards. There are even new product awards categories and categories to recognize the achievements of solution providers.

This quick informational video plus an entry kit are all any company needs to know to be able to submit entries.  The Stevie Awards are the world's premier business awards.

SASCS LogoThere are dozens of categories to recognize the achievement of individuals, entire departments and teams, as well as new products used by customer service and sales professionals, and the achievements of solution providers to these professionals.

The competition is judged each year by several hundred professionals around the world.  The sponsors are providers of products and services to sales, contact center, and customer service professionals.

The early-bird deadline is October 9.  Get your entry kit, and enter today.

Topics: customer service awards, business awards, stevie awards, sales awards, excellent customer service, contact center awards, customer service excellence

Top 10 Award Winners Announced for Sales & Customer Service Stevies

Posted by Michael Gallagher on Tue, Feb 26, 2013 @ 11:01 AM

A new addition to the Stevie® Awards for Sales & Customer Service's repertory of awards in 2013 are the 10 Top Awards, ten best-of-competition prizes that are awarded to the organizations that submit the best body of work to the competition, in their own name or in the names of one or more clients.  

Stevies 2013These awards cannot be applied for directly.  Winners are determined by a points system based on the total number of awards won in the Stevie Awards for Sales & Customer Service, with a Gold Stevie win counting for 3 points, a Silver Stevie for 2 points, and a Bronze Stevie counting for 1.5. 

The top ten overall point winners are awarded the exclusive right to use a unique 2013 Top 10 logo designed especially for them.

Stevie Award winners in the 2013 Stevie Awards for Sales & Customer Service were announced on February 25, and the Top 10 Award winners for 2013 are:

10. DHL (13)

9. L-Com, Inc. (13.5)

8. VIZIO (14)

7. Sundance Vacations (14)

6. Delta Air Lines (15)

5. Richardson (17.5)

4. OppenheimerFunds (19.5)

3. Marriott (23)

2. EE (24.5)

1. John Hancock (34.5)

Topics: best customer service, customer service awards, stevie awards, sales awards, customer service excellence, top 10

Stevie® Awards for Sales & Customer Service Winners Announced

Posted by Michael Gallagher on Tue, Feb 26, 2013 @ 09:43 AM

Delta Air Lines, Marriott, OppenheimerFunds, VIZIO Are Among Gold Stevie Winners 

LAS VEGAS, NV – February 26, 2013 – Winners in the Seventh Annual Stevie Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are vital to business success, were unveiled last night at a gala ceremony in Las Vegas, Nevada.

Delta Air Lines and CubeSmart won three Gold Stevie Awards each, more than any other organization in the competition. Winners of two Gold Stevie Awards are AllClear ID, Capital One Bank, the United Kingdom’s EE, John Hancock Signature Services, Kohl’s Department Stores, Marsh U.S. Consumer, OppenheimerFunds, PetRays, Richardson, VIZIO, and VMware. 

SASCS13 ProgramA complete list of all Gold, Silver and Bronze Stevie Awards by category is available at www.StevieAwards.com/Sales

Winners in the fourth annual People’s Choice Stevie® Awards for Favorite Customer Service, as determined by more than 211,000 public votes, were also awarded at the event to organizations including Constant Contact, Portugal Telecom, India’s TATA Motors Ltd., and Germany’s Zalando.

The presentations were recorded and will be broadcast by the Business TalkRadio Network (http://www.businesstalkradio.net) at 8:00 pm ET on Wednesday, February 27.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business award shows including the prestigious International Business Awards.   More than 360 professionals from around the world attended the event. 

More than 1,100 entries from organizations worldwide were submitted to this year’s competition, an increase of 10% over 2012. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges.  Entries were considered in 30 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 41 categories for sales and business development professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year of the Year; and categories to recognize new products and services and solution providers. 

More than 140 members of eight specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging.

About The Stevie Awards
The Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about the Stevie Awards at www.StevieAwards.com,  and follow the Stevie Awards on Twitter @TheStevieAwards.   

Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, PrintingforLess.com, and ValueSelling Associates.

 

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Topics: best customer service, customer service awards, stevie awards, sales awards, customer service excellence

Who's Coming to Monday's Stevie Awards Banquet?

Posted by Michael Gallagher on Tue, Feb 19, 2013 @ 09:33 AM

Next Monday evening we'll announce the results of the 7th annual Stevie Awards for Sales & Customer Service in the Versailles Ballroom of the Paris Las Vegas Hotel & Casino.  If you're not familiar with them, the Stevie Awards for Sales & Customer Service are the world's top contact center awards, customer service awards, business development awards, and sales awards program.

More than 300 executives from around the world will gather to learn the Gold, Silver and Bronze placements in this year's competition.

Here are the organizations that have already booked their place for the banquet.  Interested in joining them?  Get your tickets now.

(mt) Media Temple Culver City CA
60K Ltd. Sofia Bulgaria
Acronis Moscow Russia
AllClear ID  Austin  TX
Allscripts Chicago IL
Ally Bank Midvale UT
ANCILE Solutions Elkridge MD
Arkadin Global Conferencing Paris France
Assurant Solutions Atlanta GA
Avea Iletisim Hizmetleri A.S. Istanbul Turkey
Best Western International Phoenix AZ
Billhighway Troy MI
Black Box Network Services Lawrence PA
Blinds.com Houston TX
Campaign Group Pty Ltd Sunshine Coast QLD Australia
Capital One Bank McLean VA
Carahsoft Technology Corp.  Reston  VA
CareerBuilder Chicago IL
Cisco Systems Inc San Jose CA
Comcast  Philadelphia  PA
Competence Call Center AG Headquarters Vienna Austria
Constant Contact Waltham MA
ConsumerInfo.com Inc. Costa Mesa CA
Cortera  Inc.  Boca Raton  FL
Crucial.com Meridian ID
CubeSmart  Wayne  PA
CustomInk McLean VA
Cvent  McLean  VA
Datapipe Jersey City NJ
Delta Air Lines  Inc. Atlanta  GA
DHL Express Mexico City Mexico
DHL Global Forwarding Miami FL
Edmentum Dallas TX
EE  Hatfield  Hertfordshire  United Kingdom
EMKAY Itasca IL
EnergyCAP Inc. State College PA
Enterasys Networks Salem NH
FedEx TechConnect Memphis TN
ForeSee Ann Arbor MI
FreshBooks Toronto ON Canada
GetResponse Wilmington DE
GoDaddy.com  Scottsdale  AZ
GOT INFLUENCE?  Barrington  IL
Heartland Payment Systems Princeton NJ
HomeAway Austin TX
HomeServe USA  Stamford CT
Informatica Corporation Redwood City CA
Interactions Corporation Franklin MA
John Hancock  Boston MA
kCura Chicago IL
Kohl's Department Stores - Credit Division Menomonee Falls WI
Lattice Engines San Mateo CA
L-com Inc. North Andover MA
LexisNexis New York NY
MaintenanceNet Carlsbad CA
MarketBridge Bethesda MD
Marriott Intl Inc. Bethesda MD
Marriott Vacation Club International Orlando FL
Marsh U.S. Consumer Urbandale IA
MasterCard WorldWide O'Fallon MO
Monitronics International Dallas TX
Navantis Inc.  Toronto  ON  Canada
Navicure Duluth GA
Network Alliance Reston Virginia
NEW Customer Service Companies  Sterling  VA
nFocus Solutions  Austin  TX
Norton by Symantec Mountain View CA
Nuance Communications Burlington MA
Office Depot Inc. Boca Raton FL
OppenheimerFunds Inc. Englewood CO
Outsell  LLC  Minneapolis  MN
Paycor Cincinnati OH
Philadelphia Insurance Companies  Bala Cynwyd  PA
Phonak LLC Warrenville IL
Photodex Austin TX
PrintingForLess.com Livingston MT
Property Insight Santa Ana CA
Replicon San Mateo CA
Revima  Caudebec en Caux France
Richardson Philadelphia PA
Road America Motor Club  Miami FL
Safelite AutoGlass Columbus OH
Sales Partnerships Inc. Westminster CO
Salt Lake County Government  Salt Lake City  UT
Salt Lake County Salt Lake City UT
ShopKeep POS New York NY
SquareTrade  San Francisco  CA
StubHub  San Francisco  CA
Stylesight New York NY
Sundance Vacations  Wilkes-Barre  PA
SurePayroll Inc. Glenview IL
TeamSupport Dallas TX
Telogis Aliso Viejo CA
Texas.gov Austin Texas
The Brooks Group  Greensboro  NC
The Remi Group Charlotte NC
Time Warner Cable New York NY
Treeline Inc. Wakefield MA
Turk Telekom Istanbul Turkey
U.S. Green Building Council  Washington DC
USANA Health Sciences Salt Lake City UT
ValueSelling Associates Rancho Santa Fe CA
Veracity Payment Solutions Atlanta GA
Vestmark Wakefield MA
Vivint  Provo  UT
Visualize, Inc.  Birmingham MI
VIZIO Inc. Irvine CA
VMWare  Palo Alto CA
Wheels Inc. Des Plaines IL
Wolper Information Services  Easton  PA
Zalando Berlin Germany
Ziehm Imaging Inc. Orlando FL
Zions First National Bank Salt Lake City UT
ZocDoc  New York  NY


Topics: best customer service, customer service awards, stevie awards, sales awards, customer service excellence

Winners of the 2013 People's Choice Stevie® Awards for Favorite Customer Service

Posted by Liz Dean on Wed, Feb 13, 2013 @ 07:53 AM

Awards to Be Presented at Gala Ceremony on February 25  in Las Vegas

More than 211,000 votes were cast in the 2013 People's Choice Stevie® Awards for Favorite Customer Service, part of the 7th annual Stevie Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals.

The worldwide public vote was conducted between January 24 and February 10, 2013, with the highest number of votes deciding the winners in 11 industry categories.  The winning organizations are:

          - People's Choice Stevie® Awards for Favorite Customer Service LogoAirlines, Distribution & Transportation: TATA Motors

          - Computer Hardware: Black Box

          - Computer Services: Constant Contact

          - Computer Software: Cvent, Inc.

          - Financial Services: Paycor

          - Healthcare, Pharmaceuticals & Related Industries: PetRays

          - Leisure & Tourism: Marriott Vacations Worldwide Owner Services

          - Public Services & Education: Salt Lake County

          - Retail: Zalando

          - Telecommunications: Portugal Telecom

          - All Other Industries: Vivint, Inc.

The crystal people's choice awards will be presented to winners at the Stevie Awards for Sales & Customer Service seventh-annual awards banquet on Monday, February 25 at the Paris Hotel in Las Vegas, Nevada. Tickets for the event are now on sale.  More than 300 executives from around the world are expected to attend.

All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service were eligible to be included in voting for the people’s choice awards.

Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, PrintingForLess.com, and ValueSelling Associates.

Topics: sales excellence, customer service awards, business awards, sales awards, contact center awards, customer service excellence, people's choice awards, customer service department of the year, People's Choice Stevie Awards for Favorite Cus

Voting Extended Through February 10 for the People's Choice Stevie® Awards for Favorite Customer Service

Posted by Liz Dean on Fri, Feb 08, 2013 @ 12:07 PM

Voting for the 4th edition of the People's Choice Stevie® Awards for Favorite Customer Service, has been extended through 11:59 pm ET on Sunday, February 10.

Vote for your favorite provider of customer service here.

People's Choice Stevie Awards for Favorite Customer Service LogoAll companies named as Finalists in the Customer Service Department of the Year categories in the 2013 Stevie Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals, are automatically included in the People's Choice Stevie Awards for Favorite Customer Service, a worldwide vote in which the general public will get to choose their favorite customer service in the following categories:

  • Airlines, Distribution & Transportation,
  • Computer Hardware,
  • Computer Services,
  • Computer Software,
  • Financial Services,
  • Healthcare, Pharmaceuticals, and Related Industries,
  • Leisure & Tourism,
  • Public Services & Education,
  • Retail,
  • Telecommunications, and
  • All Other Industries

Organizations will have the opportunity to win two awards: a Gold, Silver, or Bronze Stevie Award, as determined by professionals on the sales awards, customer service awards, and contact center awards peer-review judging committees, and a crystal People's Choice Stevie Award, as determined by the public vote.

Winners of the crystal People's Choice Stevie Awards will be celebrated at an awards gala at the Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Leave us a comment and tell us about your favorite provider of customer service!

Topics: sales excellence, customer service awards, business awards, sales awards, contact center awards, customer service excellence, people's choice awards, customer service department of the year, People's Choice Stevie Awards for Favorite Cus