The Stevie Awards Blog

Thanks to the 2017 Stevie® Awards for Sales & Customer Service Preliminary Judges

Posted by Maggie Gallagher on Tue, Jan 31, 2017 @ 03:37 PM

The following professionals participated in preliminary judging of the 2017 Stevie Awards for Sales & Customer Service from November 2016 through January.  Their average scores determined the 2017 Finalists.  We thank them for their time, insights and support.

The 11th annual Stevie Awards for Sales & Customer Service gala is on Friday, February 24 where winners will be announced. Tickets for the Las Vegas ceremony are on sale now.


Asburche Adalan, Business and Sales Development Mgr., DHL Express US, Miami, FL USA
Amit Kumar Agarwal, Sr Manager, FarePortal India Pvt. Ltd, Gurgaon, Haryana India
Shelly Alder, Manager, Domestic Customer Service, J.R. Simplot Company, Boise, ID USA
Scott Anschuetz, CEO, Visualize-Inc, Birmingham, MI USA
David Araujo, Direct Sales Supervisor, DHL Express São Paulo, São Paulo, Brazil
Benj Arriola, SEO Director, Myers Media Group, San Diego, NC USA
Bilal Asci, Customer Value Group Manager,, Istanbul, Turkey
Ronald Joseph, Avecilla Process Auditor, Globe Telecom, Manila, Philippines
Stuart Bankey Manager, Community Management Rackspace,San Antonio, TX USA
Mike Bare, CEO, BARE International, Washington DC USA
Nick Broadbent, VP Global Support, DataCore Software, Reading, United Kingdom
Randi Busse, President Workforce Development Group, Inc., Massapequa Park, NY USA
Pembe Candaner, Founder, President, JobzMall, Tustin, CA USA
Lucia Caron, Manager, Customer Support, Verint Systems Inc., Herndon,VA USA
Beth Castro, AVP - Commercial Enablement, AT&T, Houston, TX USA
Joe Cherian, Regional Vendor Manager, Vonage, Chennai, Tamilnadu,India
Brian Correia, Director, Sales & Client Services, Solstice Dental & Vision, Plantation, FL USA
Marc Cowan, Fellow at the Institute of Supply Chain Management, Dolphin International, United Kingdom
Emilia D'Anzica, VP, Customer Engagement, WalkMe, San Francisco, CA USA
Robyn Davis, Trade Show Strategy Specialist, When I Need Help, Columbia, SC USA
Luis Deza, General Manager, Canto Rodado Consulting, Miraflores, Lima, Peru
Sheryl Dobson, Director of Customer Support, J2 Global Cloud Services, Ottawa, ON Canada
Alan Dowler, Operations Manager, Hamilton Jewelers, Princeton, NJ USA
Eve Dumovich, Publisher, Snowline Publishing, Ashford, WA USA
Caroline Edwards, Consumer Information Centers Product Manager, Blue Cross/Blue Shield of Tennessee, Chattanooga, TN USA
Andrew J. "Flip" Filipowski, Executive Chairman & CEO, SilkRoad Technology, Winston, Salem NC USA
Shannon Gregg, Director, Sales Operations, TeleTracking,Pittsburgh, PA USA
Tara Griffin, Senior Solutions Consultant, Genesys, Flagler Beach, FL USA
Heidi Guzman, MBA, Consorcio Kairos, VILLAHERMOSA, Tabasco, Mexico
Nabyl Hassain, Director of Telesales, DHL, Miami, FL USA
Mary Henson, Membership Care Coordinator, United States Equestrian Federation, Lexington, KY USA
Deepak Kumar, Hotkar Manager, Jasper Industries Private Limited, Hyderabad, Telangana,India
Lin Hui Kai, Deputy Manager, Cathay Life Insurance Co., Ltd Taipei, Taiwan
Adam Ihrig, Business Analyst, JPMorgan Chase, Heathrow, FL USA
Linden Ingram, EVP Sales, Imparta Inc, Austin, TX USA
Joann Kay, Customer Care Director, GraduationSource, Port Chester, NY USA
UMUT KECECIOGLU, Mobile Services Manager, Yapi Kredi Bankacilik Üssü, Kocaeli, Turkey
Tony Keesee, Director of Customer Care, VPay, Richardson, TX USA
Joshua Kelley, Supervisor, Leadership Operations Training, MTM, Inc., West St Paul, MN USA
Kathy Leckey, Vice President of Marketing, SomethingNew, New York, NY USA
Sandra Lynch, Account Manager, John Hancock, Boston, MA USA
David Madacsi, Senior Technical Customer Support Engineer, GrassValley, Lakewood, CO USA
Wessam Massoud, Programme Delivery Manager, Abu Dhabi Systems & Information Center (ADSIC), Abu Dhabi, United Arab Emirates
Rowena Maxwell, Senior Manager, Accenture, London, United Kingdom
Judy Mod, Founder, CEO, Chief Adoption Officer, RevenueSphere, Atlanta, GA USA
Anni Mollett, SVP, Senior Credit Products Manager, Bank of America, Merrill Lynch, Dallas,TX USA
Thomas Moor, Global Director, Strategy and Planning, Sartomer (a business unit of Arkema), Exton, PA USA
Ann Moreth, Sr. Customer Service Engagement Manager, UPMC Health Plan, Pittsburgh, PA USA
Jason Morris, Director of Operations, SRS|Acquiom LLC, Denver, CO USA
Rajendran Nair, VP, Marketing, Rootstock Software,Fremont,CA USA
Tracy Neiser, Customer Service Manager, Active Exhaust Corp., Toronto, ON Canada
Ken Overly, Vice President, Operations, EFG Companies, Dallas, TX USA
Kadir Mustafa, OZTURK Executive Vice President / ADC & Digital Banking Solution Projects, Intertech Bilgi Islem ve Pazarlama Ticaret A.S.,Istanbul, Sisli, Turkey
Leticia Padilla, Corporate Recognition and Citizenship, Concentrix, Fremont, CA USA
Lou Reinemann, Director, Customer Care, SmartBear Software, Somerville, MA USA
RJ Riemer, VP Support Operations, VIZIO, Inc., Dakota Dunes, SD USA
Toni Roberts, VP, Customer Service & Operations, Delta Dental of Michigan, Ohio & Indiana, Farmington Hills, MI USA
Vicki Rollins, Sales Operations & Marketing Professiona, Glenaden Homes, Inc., Toronto, ON, Canada
Sharon Rudd, Organisational Development & Sales Consultant, TNT, Mascot, NSW, Australia
Stu Schlackman, Owner, Competitive Excellence,Richardson, TX USA
Paula Seeger, Library Technician 2, University of Oregon Libraries, Eugene, OR USA
Randy Selleck, Sr. Director, Call Center Operations, Assurant Solutions, Atlanta, GA USA
Bill Shelton, Senior Vice President, USHEALTH Advisors, Grapevine, TX USA
Melda Sofuoglu, Channel Experience & Operations Development Manager, Call Center Operations & Experience & Development, Istanbul, Turkey
Andrzej Szczepaniak, Deputy Director, Central Settlement Services Bank, Zachodni WBK S.A., Poznan, PA Poland
Will Tarrant, Managing Partner, Service Metrics Group, Plano, TX USA
Asli Tas KAYABAS, Psychologist, Trainer, Founding Partner, Awards Consultant, Kuzey Academy, Istanbul, Turkey
Özge Tekalp, Director, Türk Ekonomi Bankasi A.S, Istanbul, Turkey
Julie Thomas, President & CEO, ValueSelling Associates, Rancho Santa Fe, CA USA
Kelly Thomas, Assistant Vice President, Transfer Agent, OppenheimerFunds, Inc., Centennial, CO USA
Irem Tuzunalper, Founder & CEO, EXTRA Loyalty Solutions Co., Istanbul, Turkey
Lori Van Dyke, Manager, Customer Care, Access One Inc,Chicago, IL USA
Chris Vasan, Communcations Lead, Cisco Systems, Inc., Raleigh Triangle Park, NC USA
Madalina Vilau, Managing Director, Expo Media, Bucharest, Romania
Sunil Wadhwa, VP - Customer Success, Druva, Sunnyvale, CA USA
Charles White, Principal Administrator, International relations officer (retired), European Commission, Brussels, Belgium
Nicolette Wuring, Managing Director, Customer Management Services, Amstelveen, Netherlands

Tags: customer service awards, judging, sales awards, judges

Chairs Named for 2017 Stevie Awards for Sales & Customer Service Final Judging Committees

Posted by Maggie Gallagher on Wed, Dec 21, 2016 @ 12:14 PM

The following seven executives have been appointed to head the final judging committees that will determine the Gold, Silver, and Bronze Stevie® Award winners in the 2017 Stevie® Awards for Sales & Customer Service.  (All the category groups can be viewed in more detail here.) The winners will be announced at the awards gala on Friday, February 24 at the Caesars Palace Hotel in  Las Vegas, Nevada.

The 2017 Stevie Awards for Sales & Customer Service is accepting nominations through January 11. 


Chair: Stephen Gill, President
Stephen Gill Associates, Aston on Trent, Derbyshire, United Kingdom

17 SASCS Chair Gill.jpgStephen Gill is an experienced, award-winning, international business development consultant and company director with a strong engineering background. He gained much of his experience at the senior management or board level of international organizations.  With a focus on helping individuals to excel, and organizations to grow and thrive, he is a trusted advisor, mentor, and strategist to executives and businesses. 

Stephen is a high profile figure in the HVACR engineering field serving as President of the Institute of Refrigeration, and as a refrigeration expert consultant working on many prestigious HCAVR projects around the globe.  He is known for providing energy-efficient, sustainable cooling solutions that are practical and affordable. Stephen Gill Associates won a Gold Stevie® at the 2014 Stevie® Awards for Sales & Customer Services Awards in Las Vegas; and went on to win two Gold Stevies® at the 2015 Asia-Pacific Stevie® Awards in Shanghai for a refrigeration industry awareness poster campaign. These posters have since been translated into 8 languages.

Comments Stephen: “The Stevie® Awards for Sales & Customer Service bring a focus to the diversity of energy, professionalism, creativity, and sheer passion of working in this industry for individuals, departments, and organizations.  As a past Gold Stevie® winner I know just how much it means to win one of these coveted awards.”

Stephen is a regular contributor to business and technical magazines and books, as well as a conference speaker.  He has an MBA from Loughborough University and an LL.M (Business Law) from De Montfort University. He divides his time equally between his businesses in the UK and Southeast Asia.

Chair: Kelly Waltrich, SVP, Marketing and Communications
eMoney Advisor LLC, Radnor, PA, USA

17 SASCS Chair Waltrich.jpgKelly Waltrich joined eMoney Advisor in the fall of 2013. Since that time, she has established—and now leads—the team responsible for the planning, development, execution, and monitoring of eMoney’s Marketing and Communications and Lead Generation initiatives.

Prior to this position, Kelly served as Assistant Vice President, Director of Advisor Marketing and Communications at Janney Montgomery Scott, LLC, where she was responsible for creating and managing marketing strategies that increase brand awareness, positively impact revenue, and improve the client experience. Before joining Janney, Kelly provided strategic marketing support to institutional sales and client service professionals at Turner Investment Partners in Berwyn, Pa.

Kelly attended James Madison University, where she received her bachelor’s degree in marketing and communications, and holds her Series 7 and 66 securities licenses. She is a member of Women in Investing of Philadelphia, as well as the CMO Club. She also serves as Treasurer for the Bucks County Chapter Board of Associates of the Fox Chase Cancer Center and is a member of the American Marketing Association.

Chair: Jeffrey C. Taylor, Co-Founder & Managing Director
Digital Risk, LLC, Maitland, Florida, USA

17 SASCS Chair Taylor.jpgSince 2005, Jeffrey Taylor has been co-founder and managing director of Digital Risk, the nation’s largest provider of mortgage risk, compliance, and transaction management solutions. Jeff sets the strategic vision for the company’s business development and marketing. He has been on the forefront of addressing challenges faced by the mortgage industry across origination, quality control, and compliance. Under his leadership, Digital Risk has grown from a start-up venture to as many as 2,000 plus U.S.-based employees. The company has become a partner to many of the largest U.S.-based mortgage investors and banks and government-sponsored enterprises in processing mortgage transactions, as well as identifying and correcting regulatory/compliance risks. 

As a serial entrepreneur, Jeff has built dynamic, innovative businesses by identifying opportunities to meet specialized needs within the financial services ecosystem. He has launched three companies: Digital Risk; Rapid Reporting Marketing Group; and American Transfer & and Trust, Inc.  Jeff is a voice for the industry and is a frequent guest on financial television networks such as Fox Business News and CNBC.  He is also a source for top tier news outlets, including The Wall Street Journal, sharing keen insights on the US mortgage market and the economy.

Jeff is an active leader in both his industry sector and his community, serving on the boards of the following non-profit organizations: Mortgage Bankers Association (MBA), The Baptist Health Foundation of South Florida; Virtual Enterprises International; and the Taylor-Cata Foundation. He has a degree in political science from the University of Miami.  Jeff is honored to have won several Stevie® Awards and to have had Digital Risk recognized at multiple Stevie® Awards programs over the past few years. He looks forward to acting as Chair, along with the esteemed colleagues who will make up his judging committee.

Chair: Will O’KeeffeVice President, Customer Services
Acquia, Burlington, MA

Cus Service and Contact Center.jpgWill has more than 25 years experience leading, growing, and transforming global customer support organizations. In his role at Acquia, Will is responsible for building and maintaining a world-class Global Support team that is recognized for excellence by Acquia's customers and partners. 

Prior to Acquia, Will was Vice President of Customer Service and Support at ATG where he led efforts that resulted in dramatic improvements in customer satisfaction and retention. When ATG was acquired by Oracle in 2010, Will transitioned to lead the global support team for Oracle Commerce and was responsible for the integration of Endeca and Inquira into the Support portfolio. Prior to ATG/Oracle, Will led the Customer Care organization at NaviSite and was a Principal Consultant at PRTM. 

Will lives in the Boston area. He has a BA in Economics from Wesleyan University and an MBA from Boston University.

Chair: Chuck Browne, Sr. Manager, Customer Care
Vivint Smart Home, Provo, Utah, United States

17 SASCS Chair Browne .jpgAs a Senior Manager on Vivint Smart Home’s Customer Care team, Chuck is responsible for the daily operations and strategic growth of the organization. On being appointed Chair of the Customer Service Department & Success Final Judging Committee, Chuck told us it was an honor for him to be asked to assist in the judging of the operations and success of other businesses. As he put it: “I know so many companies do so many great things. I’m looking forward to reading through best practices and being a part of recognizing some of the great work in the Customer Service industry.” 

He added: “I know our team felt a big confidence boost from the recognition in the 2016 Stevie® Awards for Sales & Customer Service for all their hard work.  I’m excited to be able to pay that feeling forward to another team in 2017.”

Chuck has been involved in the Customer Service industry for fifteen years. For six years of those years, he has been a major influence on the strong customer-facing approach to service at Vivint Smart Home. Chuck co-leads a team of nearly a thousand customer service agents and leaders across three sites. In 2016, Chuck’s team successfully launched a work-from-home program that has rapidly expanded to over 100 agents and 4 supervisors. Chuck has played a vital role in the consistent improvement of Vivint Smart Home’s quality of service and operational efficiency, amidst 30%-plus growth each year, an aggressive product-launch schedule, and market expansion.

Chuck received his Bachelor of Science from Brigham Young University in 2012. Chuck has been married for 10 year and has two beautiful daughters. When Chuck is not in the office, he can often be found on one of Utah’s world-class rivers practicing his fly fishing or hiking trails with his family.

Chair:  George Cleveland, Vice President, Customer Operations
Cricket Wireless, Atlanta, Georgia, USA

17 SASCS Chair Cleveland.jpgAs Vice President of Consumer Operations at Cricket, George is responsible for Cricket's sales operations, customer care, training and communications, and the digital experience. Prior to his current role, George was assistant vice president of the AT&T Customer Solution Centers. George tells us he is “excited and humbled” by this opportunity to participate as Chair of this Final Judging Committee.

George began his telecom career in 1996 as a senior accountant with BellSouth Cellular in Atlanta. From there, he progressed through several sales leadership roles within AT&T Mobility before assuming the role of regional sales operations director for Company Owned Retail, supporting the South Central region. He then became executive director of AT&T University.

George is a certified CPA and has a Bachelor of Arts degree in Accounting from Morehouse College in Atlanta.

Chair: Alaa Jamaleddine, Senior Back Office Advisor
DHL Express, Beirut, Lebanon 

17 SASCS Chair Alaa.jpgIn 2007, while still pursuing his education, Alaa Jamaleddine started his career as a part-time call center agent with DHL Express–Lebanon. When he graduated, he resumed his career as a full-time employee, assuming many roles in the Customer Service Department throughout the years.  DHL is a multinational company operating in more than 220 countries and having around 325,000 employees. Alaa’s job consisted largely of following up and communicating with these overseas facilities and offices. This taught him a wide range of skills and allowed him to be flexible in handling and resolving any type of customers’ claims or complaints, while avoiding any delays and meeting deadlines. Not only was he able to satisfy the customers’ concerns, but he also helped the organization to retain key customers and gain new ones.

As a Certified International Specialist, Alaa is designated coach and trainer for newcomers to the back office team. He trains new agents on how to empathize with a customer’s problems, and how to give their best when handling a critical situation. In 2015, Alaa was selected by the regional office to attend an Operational Excellence Training (OET), as he had demonstrated throughout the years a great ability and passion to analyze trends and forecasting.  Not long after his return from the training, he initiated a work plan to reduce workload and increase productivity.  With his wide analytical skills, Alaa conducted a study on network profitability that grabbed the attention of the country manager who made a price revision for a specific network product code that was below profit margin. This initiative helped the company provide customers with the option of Global Quality Control monitoring. To top it off, Alaa won the 2016 Gold Stevie® Award for Back-Office Customer Service Professional of the Year in the transportation industry

Alaa is the holder of Extra Miler, Job Well Done, Hero of the Day, and Employee Of the Month certificates at DHL, and has been nominated for Employee Of the Year. Alaa graduated with a Business Administration Degree from Haigazian University in Beirut.

Tags: sales awards, Customer Service, awards judging, judges

The 2016 International Business Awards Announces Judging Chairs

Posted by Maggie Gallagher on Wed, May 25, 2016 @ 02:43 PM

The Stevie® Awards have announced the twelve executives who will chair the specialized judging committees for the 13th Annual International Business Awards, the premier business awards competition around the world.

All individuals and organizations worldwide -- public and private, for-profit and non-profit, large and small -- may submit nominations to The International Business Awards.

Winners in this year's International Business Awards will be announced on
August 11. Judging will take place in June and July. Winners will be celebrated at an awards banquet in Rome, Italy on October 21. 

Here are this year's judging committee chairs.


Ronald Tse, Founder
Ribose Inc., Hong Kong, China


Ronald is the founder of Ribose, an award-winning, secure, cloud-collaboration platform trusted by regulated industries and users with heightened security needs. Interested in solving real-world problems elegantly and efficiently using computation, Ronald currently serves on CSA’s International Standardization Council, technical committees at CalConnect, as well as the ISO/IEC’s JTC1/SC27.

Ronald graduated from Brown University in Providence, RI, USA, with Bachelor's Degrees in Computer Science and Biology and a Master's Degree in Computer Science.


Amy Downs, Chief Customer Success & Happiness Officer
Lifesize, Austin, Texas

16-IBA-CS-Chair.gifIt's not every day that you see a business leader whose professional title includes the words “customer happiness.” But for Amy Downs, Chief Customer Success and Happiness Officer at Lifesize, there are simply no better words to describe her critical role at the company.

Amy joined Lifesize in 2014 to evangelize the importance of its customers throughout the organization, a core value she calls “Customer Obsession.” Amy’s role is to ensure that everyone who interacts with the company has a smile on their face. From customer success, support, service, training, community, and renewals, Amy drives the strategy and execution of programs that provide world-class experiences for Lifesize customers and partners to bring successful video collaboration to their companies. For example, introducing Net Promoter to Lifesize now propels the voices of its customers and partners into all areas of its business and is driving great organizational improvements.

Prior to joining Lifesize, Amy led Voxeo’s industry-leading customer success, support, and service organizations and oversaw all post-sales interaction with customers. She previously led professional services at Fiserv Corporation.  Amy has a Bachelor of Science Degree and a Master’s Degree in Business Administration, specializing in MIS, from the University of Florida.


Gerald Hüsch, CEO
Global Leadership School, Berlin, Germany

16-IBA-HR-Chair-.gifIn addition to being Founder and CEO of the Global Leadership School in Berlin, Gerald Hüsch is a Founding Member and CEO of the German Society for Stress Diagnostics & Prevention GmbH, and is also a Senator in the German Senat der Wirtschaft. Gerald has been training and guiding executives from the upper and middle management of multi-national corporations for 20 years. He is regarded as a visionary expert and the pioneer of an Evidence Based Leadership & Collaboration System, a world-class collection of tools and methods that encourage ideal collaborative and leadership behaviors throughout an entire organization. His many years of work experience have enabled Gerald to establish an entirely new system that is extremely powerful while easy to use. The aim is to achieve outstanding performance–and to avoid managerial blunders such as those seen recently in the automotive industry.

In addition to his credentials as a certified coach and trainer, Gerald is also a contributing author to Human Resource Management–The Human Face by Dr. Parveen Prasad und Sekhar Seshan.


Thomas B. Cross, CEO
TECHtionary, Boulder, Colorado, USA

16-IBA-IT-Chair.gifTom has decades of experience in startups and is a consulting advisor with leading providers and venture capital companies in market planning, marketing and development, hardware/software design and development, project management, intellectual property in telecommunications, information technology, conferencing, teletraining, telecommuting, groupware, networks, call centers, internet, artificial intelligence, and more. He has managed the successful development of more than 10 software, hardware, and Internet products to market and received industry awards for this work. He has authored 13 books, and has written, produced, and directed 15 commercial videos. He has also created thousands of online e-learning tutorials on intelligent buildings, WiFi, WiMax, IPTV, telecommuting, VoIP-SIP security, artificial intelligence, and voice/data networking.

“The International Business Awards is the leading independent evaluation of companies’ business strategies, customer engagement, and benefits to a global society,” Tom told us. “I believe this competition represents the opportunity for companies to align and focus their goals for a greater purpose as it is not just the challenge of the competition, but also the ability of a company and its people to collaborate together.”

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Dr. Amanda Hamilton-Attwell, Managing Director
Business DNA, Pretoria, South Africa

16-IBA-MGT-Chair.gifDr. Amanda Hamilton-Attwell is a globally acclaimed specialist in improving employee efficiency. She has assisted organizations in the mining, manufacturing, and hospitality industries to improve their business results through enhanced communication and customer service. She is recognized for her knowledge in communicating to operational employees and training leadership to communicate effectively with their teams; and for her experience in change communication, communication with shift workers, and communication in crisis situations.

Amanda frequently participates in radio programs on women in management and has had several articles published on this topic.

She holds a Doctorate in Communication Science from the University of South Africa, is an Accredited Business Communicator with the IABC (International Association of Business Communicators), and is a Certified Public Relations Officer with the Public Relations Institute of South Africa. She is a Fellow of the IABC.


Co- Chair:
Julie Toma, General Manager–Marketing and Communications
Sonic Clinical Services, Sydney, New South Wales, Australia

16-IBA-MARKET-Chair.gifJulie Toma is the General Manager–Marketing and Communications at Sonic Clinical Services, a fully owned subsidiary of Sonic Healthcare, which is in the ASX Top 50. Julie has a background in healthcare, marketing, and management consulting with experience on global strategic planning teams, Asia Pacific marketing strategy, and new product and service development for leading corporations including Cochlear Limited, Kimberly-Clark, and BD. 

Julie is currently a non-executive Board Director for CareWest and is the Chair of the Australian Marketing Institute NSW Committee. Julie is an Australian Marketing Institute Marketing Awards for Excellence Judge and is also a member of the Cancer Australia Research Grant Advisory Committee. 

Julie has a Bachelor of Applied Science (Biomedical) Degree from the University of Technology, Sydney, a Master’s Degree in Business Administration from the Macquarie Graduate School of Management, and is a Graduate of the Australian Institute of Company Directors. 

Professor Han Sangpil, Department of Advertising and Public Relations

College of Communications and Social Science, Hanyang University, Seoul, South Korea

16_IBA_MARKET_Chair_Han_1.jpegSince 2002, Han Sangpil has been Professor at the Department of Advertising and Public Relations at Hanyang University. He joined the department as an Assistant Professor in 1991, and was promoted to Associate Professor in 1997. In addition to being Head of Department at various times between 1993 and 2002, Professor Han was Associate Dean of the College of Communications and Social Science from1999 to 2002.  Outside of his academic role, Professor Han has also been Director at the Hanyang University Broadcasting Station, and earlier was the Director of Internet Hanyang.

In addition to his impressive academic achievements, Professor Han is a member of the American Academy of Advertising, and was president of the Korean Academy of Advertising from 2010 to 2011. He is a member of the Board of Directors of the Korean Service Marketing Association, the Korean Academy of Marketing, and the Korean Academy of Customer Satisfaction.  He is also an enthusiastic supporter of the MBC Children’s Football Foundation.

Professor Han received a BA (Honors) from Hanyang University in 1985, having completed his military service.  In 1987, he received an MS in Advertising and Public Relations, going on to earn his Ph.D. in Communications in 1990, both from the University of Illinois at Urbana-Champaign.



Moussa Habib, Under-Secretary-General
Jordan Engineers Association, Amman, Jordan

16-IBA-NP-Chair.gifSince 2014, Dr. Habib has held the position of Under-Secretary-General, Professional Development and Scientific Affairs, at Jordan Engineers Association. From 2010 until 2014, he was the Assistant Director General, Chief Capacity Management Officer at the Istishari Hospital in Amman, Jordan. Before that, he was Acting Dean of Engineering, Director of the Nanotechnology Program, and Associate Professor of Electronics, at Princess Sumaya University for Technology in Amman, Jordan.

Dr. Habib has worked as a technical consultant to a number of engineering firms in the areas of Speech, Imaging, IT, and Biomedical Engineering. He has written over 100 publications and articles in peer-reviewed journals and for international conferences. From 2011 to 2013, he was the Vice President of the IEEE Jordan Chapter. Dr. Habib has been the Chair or Co-chair for a number of international conferences in the area of Electrical and Electronics Engineering. He is actively involved in a number of community service committees, including Rakhaa’ Noble Invest, the English Language Olympics, and JEA Consulting Committee.

Dr. Habib holds a Master’s Degree in Science and Doctorate in Medical Electronics from Dalhousie University, Canada.


Dr. Elke Neujahr, Managing Director
comm:up Kommunikation und Management GmbH, Dusseldorf, Germany

16-IBA-PR-Chair.gifDr. Elke Neujahr has been an Acting Partner of comm:up since 2004. The agency provides consulting services for the corporate communications of globally operating companies and organizations. Its main consulting areas are change management, coaching for top executives, media training, crisis management, and communications and corporate reputation topics. 

Elke is a communications expert and has completed trainer and coach-the-coach training.  She has 11 years of experience at companies such as Continental AG, BEB Erdgas GmbH, and as the Head of Publicity and Public Relations at Hanover Airport. She has worked at public relations agencies since 1992 and for 10 years was an Acting Partner and the CEO of ECC Kohtes Klewes (now KetchumPLEON) and its holdings (650 employees).

On being appointed Chair of the Corporate Communications/Investor Relations/Public Relations Awards Judging Committee, Elke commented: “Communication is essential for a good reputation. With The International Business Awards we are able to honor best practice approaches that underline the leading role of communications in our increasingly global world.”


Kristin Marcell, Vice President
SmartMark Communications, Langhorne, Pennsylvania, USA

16-IBA-EVENTS-Chair.gifFocused on ensuring high-quality deliverables and results, Kristin is responsible for managing all aspects of PR and marketing for clients at SmartMark Communications. Prior to joining SmartMark, Kristin gained experience at a large, global public relations firm based in Washington D.C., where she provided communications counsel and service to a number of clients, including several high-profile energy and environment organizations, utilities, and corporations.

Previously, Kristin was the Communications Director of the Federal Motor Carrier Safety Administration (FMCSA) at the U.S. Department of Transportation (DOT) and directed the agency’s communications program, as well as serving as its official spokesperson. Kristin was also the Director of External Affairs for the U.S. House Committee on Resources, General Electric’s Political Action Committee Manager in their Washington, D.C. corporate office, and she served as a legislative staffer to two former congressmen in the U.S. House of Representatives.


Tore Claesson, Director
TIO Agency, Beijing, China

Tore-IBA-pub.gifTore’s background at agencies such as Ogilvy, based in Singapore, Tokyo, and Hong Kong in Asia, and Anderson & Lembke McCann based in Amsterdam in Europe, in addition to his many years in New York, means that TIO has a leader that knows the ins and out of cross-culture communication better than just about anybody on this small planet.

“I think I’ve learned more from judging the Stevie Awards than from any book on creativity!” Tore told us recently. Tore sees judging as an opportunity to peek into other professionals’ brains. As he puts it: “To see how others have solved certain business and creative problems is invaluable. It’s like a secret peek behind the curtain.”

You can read and see more of Tore’s adventures in China on his blog.


Begüm Susar, Consumer Engagement Services Manager
Nestlé, Istanbul, Turkey

Burgan-IBA-video.gifBegüm has a diverse background in both the financial services and food-and-beverage sectors. After 6 years in the banking industry with various responsibilities, she is now Consumer Engagement Services Manager at Nestlé Turkey.

In the early years of her career, she worked at creative, media planning, and PR agencies. Then, she moved to the marketing communications department of an international bank. She gained experience in credit cards marketing, digital banking marketing, customer management, and finally in the digital marketing and design department, where she worked as an Assistant Vice President. 

From 2005-2009, Begüm studied Economics at Yeditepe University in Istanbul. She also studied in the Netherlands for 6 months with the Erasmus Program.


Simon Hardy, VP Brand Experience
FCV Interactive, Vancouver, British Columbia, Canada

16-IBA-WEB-Chair.gifSimon Hardy leads FCV’s Design, Brand, and Content teams, creating solutions that engage customers and deliver results. An award-winning creative director, designer, and copywriter with international experience across digital, print, and TV for brands including Starbucks, Nike, lululemon athletica, and EA Sports, Simon also serves on the Digital Design Advisory Board at Vancouver Film School.

Simon previously worked at Blast Radius and TBWA\Worldwide.  He has a Bachelor of Arts Degree from Buckinghamshire New University in the United Kingdom.

Tags: International business awards, judges, International Awards

Making Life Better: A Meaningful Mantra from International Business Awards Websites/Apps Judging Committee Chair

Posted by Maggie Gallagher on Thu, May 05, 2016 @ 10:12 AM

Simon Hardy, Vice President Brand Experience at FCV Interactive in Vancouver, Canada, has been named as the Chair of the Website & Apps Judging Committee of The 2016 (13th Annual) International Business Awards. FCV won a Gold Stevie Award in the Website Categories of The 2015 International Business Awards for their redesign of the Calgary Transit website.

The 2016 International Business Awards will be accepting entries through June 15, but enter by May 11 to avoid a late entry fee. REVIEW THE ENTRY KIT HERE.

1605FCV.jpgWe asked Simon about being named Chair, what winning the Gold Stevie Award in 2015 had meant to FCV, and what new developments he thought would most affect how companies do business in the future.

On being named Chair of The 2016 International Business Awards Judging Committee for the Website & App Awards categories, Simon observed: This is a great honor, not only for me, but also for FCV. As we expand across Canada and into the US, it’s really exciting to be a part of The International Business Awards, recognizing work that has genuinely made a difference to an organization or an industry, and–most importantly–resulted in a better user experience.”

A Fantastic Validation
Representatives of FCV attended the 2015 International Business Awards in Toronto last October. On winning the Stevie Award for Best Website in the Transportation category, Simon commented: We’re very proud of the Gold Stevie Award we won for our work with Calgary Transit. It was fantastic validation for a site that has transformed the digital experience for one of Canada’s most complex public transportation networks. But as a user-focused transformation agency, it also shone a spotlight on the wider range of work we’re doing in public transportation, travel and tourism, and digital government services across North America.”

Calgary Transit provides over 100 million trips every year to riders across the Canadian city. Its website had been out of date, difficult to use, and lacking in the important features that customers expect: mobile compatibility, accessibility, real-time updates, and trip planning. Calgary Transit approached FCV to design a responsive, customer-focused, future-proof website that would serve the connected riders’ every need.

Information at the Users’ Fingertips
FCV successfully delivered a mobile-friendly, customer-centric, scalable website that streamlined user tasks and integrated all transit services into one site. Features included: WCAG 2.0 (AA) accessibility, real-time service updates, improved information architecture, and responsive design.

FCV Interactive’s award-winning website for Calgary Transit launched in 2014 and transformed how riders obtained transit information. They can now access a responsively designed website via phone, tablet, and desktop. Real-time transit information is now at the fingertips of almost 20,000 daily mobile transit users.

The Future of Web Development

As an expert in this field, we asked Simon for his thoughts on what new developments in social media and web development businesses should be looking out for.

“The last year has seen a wide adoption of tools like Sketch and InVision, helping our teams to rapidly prototype, test, and iterate.” he told us. “For private and public sector organizations, this agile approach means we can transform user and brand experiences into something more powerful and meaningful much faster.”

Looking into the future, Simon added: “As more and more clients see the power of truly serving their users’ needs in order to meet business goals, I think we’re going to see some really exciting and unexpected solutions.”

Improving Digital Services

According to Simon, his job has changed over the years, but for the better. My job used to be all about persuading people to do things,” he explained. “But over the last 10 years, as we’ve all become more and more empowered, it’s evolved into helping people to do things. Working to constantly improve private and public sector digital services with faster access to more relevant data is incredibly exciting.”

In short, Simon told us: “At FCV, the goal that motivates us across every project is always the same: to create a user-focused experience that makes life better.”

About Simon Hardy:
Simon Hardy is Vice President Brand Experience at FCV Interactive. He leads FCV’s Design, Brand, and Content teams, creating solutions that engage customers and deliver results.

Simon is an award-winning creative director, designer, and copywriter with international experience across digital, print, and TV for brands including Starbucks, Nike, lululemon athletica, and EA Sports.  He also serves on the Digital Design Advisory Board at Vancouver Film School.

About FCV Interactive:
FCV Interactive is a user-focused transformation agency. Every day, FCV redesigns organizations and creates digital services that people love. With over a decade of expertise working with public and private sector clients, FCV delivers experiences that make life better. To learn more, visit

Tags: judging, app awards, website awards, International business awards, web awards, judges

The Competition is Always Getting Tougher, according to an Asia-Pacific Stevie Awards Judge

Posted by Maggie Gallagher on Wed, Apr 27, 2016 @ 02:08 PM

Richa Ramola is Vice President Human Resources at Radius Global Solutions in Mumbai, India. As one of the more active judges in the 2016 Asia Pacific Stevie Awards, she contributed to judging submissions in the Company, Management, HR, Customer Service, and Creative Awards categories.

See the full list of Asia-Pacific Stevie-winners here.  

We asked Richa about the judging process, what she thought about the Asia-Pacific Stevie Awards, and what most interested her about her own work.

1604RadiusGS.jpgJudging the 2016 Asia-Pacific Stevie Awards, Richa told us, had been an enriching experience. “I have enjoyed judging each entry for the awards. There is so much learning and so much innovation that has been shared by the participants, and that gives us insight to intelligent processes and work being done across a variety of organizations in different countries.”

Apply here if you would like to be considered as a judge for the 2017 Asia-Pacific Stevie Awards.

As someone who judged entries in multiple categories this year, we asked Richa for her overall impression of entries to the 2016 Asia-Pacific Stevie Awards.  “I can see organizations competing amongst each other for this coveted award, and there are so many more entries this year,” she commented. “The competition is getting tougher!”

This year, the judges were divided into committees by category group and by language.  The judges who participate in the Asia-Pacific Stevie Awards have their own competition: two of them will win a pair of tickets to attend the Awards Presentations in Sydney, Australia, at the end of May.  Richa is hoping she will be one of this year’s contenders. “Sydney is such a beautiful city and I would love to visit it! And being part of the Awards Ceremony would make it all the more exciting,” she told us.

Richa works in the Mumbai office of Radius Global Solutions, which has its corporate headquarters in Ambler, Pennsylvania, USA. The company is hoping to expand into the Asia Pacific region in the near future.

As Vice President Human Relations at Radius, Richa loves her work. “People are our most valued assets, and our HR department has a very important role to play in creating a strong culture where our employees enjoy coming to work each day,” she explained. “Developing our people and seeing them grow in their work makes me happy and inspires me to continue to build a culture where people love to work and want to grow.”

About Richa Ramola:

Richa is currently the Vice President HR for Radius Global Solutions' India site. Prior to this role, she had 19 years of experience across well-known organizations such as ITC Hotels, SITEL, and IBM. She has work experience across functions including Customer Service, Operations, Quality, Training, and Human Resources.

In her current role, Richa is responsible for leading HR strategy for the India site and executing it successfully. She acts as a business partner to the organization’s senior management, sharing best practices, HR support, guidance, and advice with the India leadership. She manages all HR activities across the site, developing, implementing, and communicating HR practices, policies and programs.

About Radius Global Solutions:

Radius Global Solutions, headquartered near Philadelphia, Pennsylvania, USA, is a leading provider of accounts receivable, customer relations, and revenue cycle management solutions. Radius was established on the principle of innovation. The company attracts the best people, empowers them with a progressive business culture, and enables them with next-generation technology. Radius is at the forefront of compliance. Its commitment to meeting the challenges of an ever-changing regulatory environment provides tangible and measurable benefits to its clients. With more than a century of experience in the industry, the Radius team has the knowledge and expertise to provide reliable, consistent service. Radius delivers the results its clients expect and deserve. For more information go to

Tags: awards judging, judges, Asia-Pacific Stevie Awards

Asia-Pacific Stevie Awards 2016 Judging Chairs

Posted by Maggie Gallagher on Mon, Apr 18, 2016 @ 04:34 PM

The Stevie Awards are delighted to announce the eight distinguished professionals who will chair the judging committees of The 2016 (3rd annual) Asia-Pacific Stevie Awards.

The Asia-Pacific Stevie Awards are the only business awards program to recognize achivement in innovation in the 22 nations of the Asia-Pacific region.

The eight committee chair selections are based on the categories that will be judged and the language in which nominations were submitted. Judging chairs helped to form their committees, each of which will be comprised of 5-20 other executives. 

Winners in this year's Asia-Pacific Stevie Awards will be announced on
April 20. Judging took place through April 17. Winners will be celebrated at an awards banquet in Sydney, Australia on May 27.  Tickets are on sale now.

Here are this year's final judging committee chairs.


Margaret Manning, OBE, CEO and Founder
Adelphi Digital Consulting Group, Singapore

16-APSA-Creative-Chair.gifMargaret Manning is the CEO and Founder of Adelphi Digital, a U.K. digital consulting company trading mostly in Asia Pacific. It was set up through an MBI of the Singapore and Australia offices of Reading Room, one of the UK’s largest digital agencies.  The company now has offices in Australia, Thailand, and Singapore and works with clients from the USA, the Middle East, and across the Asia Pacific region. Clients range from large multinationals such as Fuji Xerox and BHP Billiton to boutique brands such as Banyan Tree and Anantara.

Outside of work, Margaret Manning adores red wine, and is a self-confessed geek.  Her fascination with programming and gaming started at University, and now manifests as a deep and unbreakable bond with her iPad.  Margaret’s lifelong pursuit of online gaming, a degree in psychology (specializing in artificial intelligence), and a management-consultancy background with PwC, have together led Margaret to a special interest in online communications. She particularly enjoys exploring how new forms of communication are changing the way business works in fundamental ways and sees the increasing acceptance of agile business is one clear example that the old ways are changing.

In June 2015, Margaret received an OBE (Order of the British Empire) for her services to export to Singapore and the wider Asia-Pacific region. She remains committed to helping SMEs from any region to expand both nationally and internationally.   In Margaret’s own words: “I was lucky enough to have great mentors over the years and it’s a favor I would like to pay back to young business leaders.”


Kuldej Sinthawanarong, CEO
JARKEN, Bangkok, Thailand

16-APSA-CO-Chair.gifKuldej Sinthawanarong is CEO of JARKEN group of companies, a multi-disciplinary design and professional business. Over the last fifteen years, Kuldej and his team have grown JARKEN into an international, multiple award-winning consultancy through his core competency in creativity and top-notch design expertise. JARKEN is now one of Thailand’s top architectural, interior design, and branding agencies. The firm aims to become the first ever design-driven organization to be listed on the Stock Exchange of Thailand.

Kuldej has maintained an unwavering attitude toward the design and construction of buildings during his career in construction and architecture. While his later projects may show more refinement than his earlier projects, he clearly authored both as they are based on the same design concepts. His consistency and dedication are admirable in the ever-changing fashion trends of modern architecture. He now shares this passion with his staff as he expands his creative business into the marketing and branding professional service industry.

Kuldej loves his work, adores his family, and feels very lucky to have such a great team around him. He told us: “Every accomplishment starts with a decision to try, and once you have achieved your success, it should be seen.”


Stephen Gill, President
Stephen Gill Associates, Bang Kruai, Nonthaburi, Thailand

16-APSA-CS-Chair.gifStephen Gill is an experienced, award-winning international business development consultant and company director with a strong engineering background, having gained much of his experience at senior management or board level.  His active involvement in Asia began more than a decade ago when he was brought in to turn around a struggling joint-venture company in Shanghai.  He has experienced at first-hand the highs and lows of doing business in China and, more recently, in Southeast Asia and Asia Pacific.  Stephen now spreads his time equally between Asia Pacific and Europe, with bases in Bangkok, and Nottingham, UK. 

With a focus on helping individuals to excel, and organizations to grow and thrive, Stephen is a trusted advisor, mentor and strategist to executives and businesses.  Stephen is a high-profile figure in the refrigeration engineering field, serving as President of the Institute of Refrigeration. As a refrigeration expert consultant, Stephen has worked on many prestigious projects around the globe.  He is known for providing energy-efficient, sustainable cooling solutions that are practical and affordable.  Stephen won two Gold Stevies at the 2015 Asia-Pacific Stevie Awards in Shanghai for a refrigeration industry awareness poster campaign. These posters have since been translated into 8 languages. 

Stephen is a regular contributor to business and technical magazines and books, as well as a conference speaker.  He has an MBA from Loughborough University and an LLM (Business Law) from De Montfort University.

Stephen is honored to have been appointed Chair of the Customer Service Judging Committee. As he told us: “The Asia-Pacific Stevie Awards bring focus to the sheer passion, energy, professionalism, and fun of doing business in the region.”


Jimmy Lam, Group Chief Creative Officer
LEO Digital Network
, Shanghai, China

16-APSA-PR-Chair.gifIn January 2016, Jimmy joined the LEO Digital Network as Group Chief Creative Officer. He also started Jimmy+Amber Communications, a hot shop creating media-neutral ideas integrated with technology to provide creative business solutions to brands and products, as a member company of the group.

From 2012 to 2015, Jimmy was Vice Chairman and Chief Creative Officer for DDB China Group, where he took the group's acclaimed creative achievements to an even higher level. In the same year, Jimmy was honored at the China Communications Leadership Forum as one of the 20 most influential marketing communications leaders, for his contribution in setting high creative standard as well as nurturing young talent for the industry.  In 2014, Jimmy was honored by the China 4As as Ad Person of the Year. In 2015, Jimmy was a Direct Lions jury member at the Cannes International Festival of Creativity, and was Jury President of Brand Content & Entertainment and Sports Marketing for the 2015 Cristal International Awards.

Since 2005, Jimmy has been appointed as President of the Asia Pacific Advertising Festival, and is one of the four founders of the LongXi International Chinese Creative Awards, and Chief Editor of the Longyin Review Magazine. Between 1995-1999, Jimmy took a sabbatical to get his fix as a TV commercial film director. As one of the most awarded creative directors from Hong Kong, Jimmy was the first Hong Kong creative invited to judge at the Cannes International Advertising Festival.  Jimmy started his career as a Chinese-language copywriter, rising through the ranks in seven international advertising agencies in Hong Kong and China to become Asia Pacific Executive Creative Director, Greater China Chairman, and Creative Advisor to Dentsu Inc. in Tokyo. Author of three Chinese language books on advertising, Jimmy is frequently invited to speak at industry forums and universities in China and Hong Kong, and to be their curriculum advisor.

Jimmy graduated from the Hong Kong Baptist University in 1976 and has been named one of 40 most distinguished alumni by the School of Communication. Jimmy was born in Hong Kong and is currently based in Shanghai.


Danny Maher, CEO

Opmantek, Surfers Paradise, Queensland, Australia

16-APSA-NP-Chair-NEW.gifDanny Maher is the CEO of Opmantek, a multi award-winning Australian Software Company operating in the field of Infrastructure Management and IT Audit. Danny is an industry-recognized, professional commercializer of innovation with over 25 years experience in the IT industry in technical, sales and marketing, management, and executive roles. 

Opmantek products are used by over 90,000 organizations across 130 countries worldwide. With a new software implementation occurring every 6 minutes, Opmantek is one of the fastest growing enterprise software companies in the world. Opmantek was named Australian ICT Exporter of the year in 2014 and has been the Queensland ICT exporter of the year for the past 2 years. Danny won the Gold Stevie for Australian Executive of the Year in the 2015 Asia Pacific Stevie awards.

Danny is a passionate supporter of the IT industry, serves on a number of Boards, and is an Angel Investor.  He was the only executive investor in the NetStar Group - alongside VC’s Allen and Buckeridge and Baring Private Equity Partners - where he founded the managed service business in Sydney, growing it to service customers in 42 countries across the globe. During this time Danny traveled extensively through Asia, designing and establishing new businesses and partnerships. NetStar was acquired by Logicalis in January 2011. Danny has held executive management and senior engineering roles for companies including IKON in Washington, DC, U.S.A., UBS Warburg in London, U.K., ICL in the U.K., and The Department of the Prime Minister and Cabinet in Australia.

Danny enjoys the beach, restaurants, and is an owner of a number of successful racehorses with the Gai Waterhouse stable. 


Beom-Seok Seo, Ph.D., Professor of Advertising & PR
Se-Myung University, Chungcheongbuk-do, South Korea

16-APSA-Korean-Chair.gifBeom-Seok Seo has been Professor of Advertising & PR at Se-Myung University since 1995, and began his academic career as a Lecturer in Advertising & PR at Chung-Ang and Kyung-Hee Universities in 1985.

In addition to being Chair of the Korean Judging Committee in the 2016 Asia-Pacific Stevie Awards, Seo has also been Chief Judge for the Best Product of the Year Awards for the Kyungin Daily for the past 9 years; and for the Maeil Advertising Awards, run by the Maeil Economic Daily, for the past 12 years.  He has been a member of several academic and professional boards and committees, and has published numerous books on advertising, including most recently “The History of Korea Advertising” in 2015

Between 1997 and 2010, Seo was a consultant to a range of companies including Welcomm Publicis Advertising Agency, Seoul City Marketing, Media Bank Co. Ltd., Daehan Pulp Co. Ltd., and Dawoo Cables.  From 1981 to 1990, Seo was Deputy Manager, Advertising and Director of Marketing at LG Chemical Ltd.    He has a Ph.D. in Advertising from Kyung-Hee University and an M.A. in Advertising & PR from Chung-Ang University.


Hideki Saito, Director
Contemporary-Tech, Inc., Tokyo, Japan

16-APSA-Japan-Chair.gifHideki Saito is a director at Contemporary-Tech Inc. Working exclusively in temporary staffing since 1970, he has become one of the most experienced individuals in the industry in Japan. His approach to matching both skills and personality in order to improve staff retention and work enjoyment has been a welcome contribution to society.



Dr. Richard Huzhaoyang, Senior Editor

China Advertising, Shanghai, China

16-APSA-Chinese-Chair.gifDr. Richard Huzhaoyang is a Senior Editor at China Advertising. With more than 18 years experience working in telecom engineering, media, and marketing, Richard has run projects for Volkswagen, Coca-Cola, and Dutch Satellite TV, and has more than 2,000 apps published on the CMAC platform.  During the Beijing Olympics, Richard contributed to programming for CCTV and Dutch National TV. He continues to work for Korea KBS and MOT, and carries out research for the video industry through the Global Communication Research Institute. Richard has a Ph.D. from Jiaotong University in Shanghai.







Tags: Asia Awards, judges, Asia-Pacific Stevie Awards

Identifying Challenges in the Asian Century: Profile of a Stevie Awards Judge

Posted by Maggie Gallagher on Tue, Jan 12, 2016 @ 02:55 PM

Jim Wagstaff is the Managing Director of Jam Factory Pte. Ltd., a Singapore-based consulting and education technology firm. He is also an active judge for the 2016 Stevie Awards for Sales & Customer Service. In 2015, he participated in judging for the Asia-Pacific Stevie Awards.

The 2016 Asia-Pacific Stevie Awards is currently accepting entries. Find out how to enter here.

We asked Jim about the Stevie Awards judging process, what it is like running a business in Singapore, and for his insight into the contrasts between working in Asia-Pacific and the West.

1512jamfactory.jpgA Strong Endorsement

Jim would most definitely recommend being a Stevie Awards judge to others. As he told us: “I was initially invited to be a judge by someone who is a friend and colleague. The judging process really gives you a sense of the variety and creativity in how companies are approaching business challenges and opportunities in various parts of the world.”

Jim Wagstaff has called Singapore home since 2007. He had been living and working in Shanghai for a number of years when an opportunity to relocate to Singapore with Hewlett-Packard came up. Since 2010, he has been the Managing Director of Jam Factory in Singapore. We asked him about his decision to relocate to Singapore.

There were a number of professional reasons I chose to move to Singapore,” Jim explained. “The job, the breadth of the role, and a promotion … but also, from a personal perspective, I really enjoy the quality of life in Singapore: the year-round warm weather, the food, the location, and the concentration of so many businesses’ regional headquarters in one city.”

The Asian Century

Jim is currently pursuing a doctoral degree in business administration with a research emphasis on cross-cultural leadership and organizational development. We asked him if he could provide us with some insight into differences between the ways companies operate in the Asia-Pacific region that Western businesses should be aware of (and vice versa).

Commented Jim: “As an American who has spent half my career in various cities in Asia, the need for cultural intelligence and cross-cultural leadership skills has been close to my heart for quite some time.”

“As a source of research, study, and practice during my doctoral studies, there are a few important points for anyone looking to do business internationally … but especially in Asia, or moving out from Asia,” continued Jim. “The twenty-first century has often been characterized as the ‘Asian Century.’ Rapid economic growth in East Asia has created opportunities and challenges for multinational corporations, particularly Western multinationals. Western businesses have largely been predisposed to using a “one-size-fits-all” approach to management in their international locations. This strategy can pose a number of particular cultural contradictions for team members in East Asia.”

Working Outside the Cultural Comfort Zone

“My research has uncovered a number of specific areas that can be used as a model for leadership development by local, regional, and global managers,” Jim explained. “The model centers on the knowledge, skills, and behaviors required to align, relate, and communicate more effectively by anyone who needs to work within and outside their own cultural ‘comfort zone’ in a multinational environment–particularly as a local subsidiary of a Western multinational company.”

Solving the Tough Issues

With the start of a new year, we asked Jim what he most looked forward to in the year ahead. “I love working with my clients,” he told us. “Since moving out of HP, I have become an entrepreneur and an active board member in a number of companies. The variety of work and its challenges really keeps me motivated. I am constantly looking for opportunities to help my clients solve their toughest issues … cost, complexity, process, organization, leadership … and to put them in a better position to be successful in their markets.”

About Jim Wagstaff:

Jim Wagstaff is the Co-Founder, Managing Director, and Content Guru of The Jam Factory in Singapore. Jim leads the consulting part of the business, and has a wealth of experience in executive roles in various companies. He loves working with clients to help them identify their learning needs and map their plans so as to positively impact their business. He also leads content development, and has designed many training programs for different customers and industries.

Jim also serves as Managing Director of Renewtrak Asia, a fully managed, white-label renewals platform-as-a-service where the business model is 100% focused on helping clients increase their service contract renewals at no additional operational cost to the client. In addition, Jim is an active board member at Up 2 Speed Pte. Ltd., a Singapore-based organization focused on crafting customized learning and development approaches for multinational and global companies.

Jim was previously Vice-President and General Manager of the StorageWorks Division for Hewlett Packard in Asia Pacific and Japan. His responsibilities while leading this business unit encompassed all aspects of the organization including sales, marketing, finance, operations, public relations and analyst relations, delivering around $800 million in revenue annually.

Prior to HP, Jim was at Dell in Shanghai, where he was General Manager of the server and storage business for China and Hong Kong. Jim was also responsible for Dell's alliance with EMC across Asia Pacific and Japan.

Jim has a BSc, an MBA, and is currently a doctoral researcher in the management school at the University of Liverpool with emphasis on the practical application of cross-cultural leadership approaches in multinational corporations. He is a runner and loves to travel.

About Jam Factory:

The Jam Factory enables businesses to enhance their workforce through training and development. Jam Factory provides learning and enablement solutions to businesses and professionals. The company believes in an integrated learning approach that is interactive and engages learners. It enables businesses to leverage technology to enable employees to learn, experience and engage. For more information, go to:

Tags: best customer service, customer service awards, technology awards, sales awards, judges, Asia-Pacific Stevie Awards

Thanks to the 2015 Stevie Awards for Women in Business Preliminary Judges

Posted by Maggie Gallagher on Wed, Oct 07, 2015 @ 05:15 PM

The following professionals participated in preliminary judging of the 2015 Stevie Awards for Women in Business in September and October.  Their average scores determined the 2015 Finalists.  We thank them for their time, insights and support.

Husam Mahmoud Abdallah, Sr. Specialist Strategy & Business Excellence, Dubai Airport Free Zone, Dubai, United Arab Emirates             

Lisa Abeyta, Founder/CEO, APPCityLife, Inc., Albuquerque, NM USA                                                                                                                           
Lara Abrams, Managing Partner, Lara Abrams Communications, LLC, San Ramon, CA USA                                                                                                                     

Stevie2015_Logo_S-2Nicole Y. Adams, Marketing, PR and Corporate Communications Translator, NYA Communications, Bellbird Park, QLD Australia             

Megan Alarid, Chief Digital Officer, Cenergy, Houston, TX USA   

Maryam Al Hashmi, Deputy Representative of Quality, Fujairah Police G.H.Q, Fujairah, AlFujairah, United Arab Emirates

Huda Al-Husaini, Associate Engineer, Jordan Engineers Association, Shmisani, Amman, Jordan   

Karen Appleton, Founder, Box, Inc, Los Altos, CA USA

Elycia Arendt, Digital Strategist, Horizontal Integration, Minnetonka, MN USA    

Ani Atanasova, CEO, Pixelhunters, Dubai, United Arab Emirates

Victoria Barnett, Senior Marketing Director, Royal College of Nursing, Epping, Essex, United Kingdom

Janet Beale, Managing Director, Sytor Enterprises Pty Ltd, East Lindfield, NSW Australia               

Dea Benson, Chief Accounting Officer, Realogy, Parsippany, NJ USA       

Denise Blasevick, CEO, The S3 Agency, Boonton, NJ USA              

Tya Bolton, CEO / Business and Event Strategist, Exceptional Business Solutions, LLC, Columbia, MD USA              

Jane Bryant, Director, Spire Communications, Potomac Falls, VA USA     

Carolin Buchardt, CEO and founder, CB Praxisberatung, Germany            

Cheryl Budd, Chief Communications Officer, National Council on Compensation Insurance, Boca Raton, FL USA 

Roman Bukary, VP Account Management, NetSuite, Denver, CO USA    

Beverly Butler, Senior Vice President, Wells Fargo, Treasury Management, San Francisco, CA USA  

Mj Callaway, Author, Coach, Speaker, Rock More Sales, Delmont, USA United States     

Etta Cohen, Founder, Forward Ladies, Leeds, United Kingdom  

Lebin Ebru, Cokisler, Head of Corporate Communication, Anadolu Group, Istanbul, Umraniye, Turkey    

Dr. Kate Darcy Hohenthal, Founder, The Birthday Club, Manchester, CT USA

Adriena Daunt, Public Relations, The Americas Tourism New Zealand | Manaakitanga Aotearoa, Santa Monica, CA, USA               

Robyn Davis, Owner, When I Need Help, Columbia, SC USA        

Danielle Di-Masi, Business Etiquette Expert, The Interactions Lab, Australia         

Teresa Dos Santos, Director, Business Interiors, Pensacola, FL, USA         

Eve Dumovich, Editor, Boeing/Snowline Publishing, USA              

Denette Dunn, S.W. Area Municipal Services Manager, Republic Services, Phoenix, AZ USA        

Tereson Dupuy, CEO, Fuzzibunz, LLC, Lafayette, LA USA

Lori Ericson, Product Planning and Development, Epicor Software, Littleton, CO USA      

Kharma Finley-Wallace, Principal, Hoverfly Media, Public Relations, Washington                DC, USA              

Dr. Hüsniye Firat, The Ministry of Customs and Trade, Turkey    

Patricia Garcia, User Experience Professional, Vixlet, Culver City, CA USA             

Lorretta Gasper , Owner/Principal, Wind Rose Communications, Atlanta, GA USA             

Linda Ginac, CEO, TalentGuard, Austin, TX USA

Barb Girson, President, My Sales Tactics, LLC, New Albany, OH USA

Marilyn Glazier, Social Media Director, Helen Doron Educational Group, Misgav, Israel    

Rashmi Gopinath, Sr. Director, Business Development, Couchbase, USA              

Danita Harn, COO, Harn and Associates Back Office Solutions, Ops, Woodstock, GA USA               

Charity  Herb, Online Content Administrator, American Greetings, Associate Communications, Cleveland, OH USA          

Deborah Herman, President, Fabric Innovations, Coral Gables, FL USA   

Joann Hizon, Vice President - Human Resources, SM Investments Corp, Pasay City, Philippines

Rosalie  Hopkins, President, Bianco Hopkins & Assoc., Inc., Peachtree Corners, GA, USA

Kimberly Howard, Vice President, Creative Director, The Thomas Collective, New York, NY USA

Craig Jacobsen, Founder, Open Spaces Marketing, Encinitas, CA USA     

Julie Jakopic, President/CEO, iLead Strategies, Alexandria, VA USA          

Anne Jefferies, Vendor Compliance Manager, AT&T Global Vendor Management, Biggar, United Kingdom         

Graham Jenkins, Chair - TEC 31 and KEY 112, The Executive Connection, Sydney, NSW Australia 

Zsofia Juhasz, Executive coach, Coaching Team - Australasia, The Gap, Qld Australia        

Rose Jurczewski, Owner, Funxion Fuzion, Roselle, IL USA

Peter Justen, CEO, Five Plus, Middleburg, VA USA           

Tsvetta Kaleynska, President, Girls Leading Our World, New York, NY USA           

Umut KEÇECIOGLU, DenizBank, Istanbul, Turkey              

Tammy Kronawitter, Executive Assistant, Clear Decisions, Sheidow Park, SA Australia    

Iwona Kubicz, President of the Board, Procontent, Global Reach PR, Warsaw, Poland     

Yamini Kurup, Vice President, Aditya Birla Financial Services, Mumbai, India        

Sharon Lachow-Blumberg, CEO, I'm Not Done Yet LLC, Charlotte, NC USA            

Joanne Lang, CEO, AboutOne CEO, Malvern, PA USA     

Susan LaPlante-Dube, Principal, Precision Marketing Group, Framingham, MA USA         

Jill Liberman, Founder, Videoglobetrotter, Inc., Boca Raton, FL USA        

Vanessa Lindeberg, Client Services Manager, OnStrategy, Reno, NV USA                                                                                                                            

Ivo Lukas, CEO/Founder, 24Notion, USA              

Lindsey Lux, Vice President of Operations, MDwise Inc., Operations/HR/Customer Service, Indianapolis, IN USA

Melissa Macaulay Federico, President/CEO, The B2B Branding Co., Medfield, MA USA

Anil Machado, Managing Director, T Nell, Sieradz, Poland             

Theresa Mack, Owner, PowerUp Partners, Torrance, CA USA      

Vanessa Maddox, CEO, TheGirlfriendGroup, Leesburg, VA USA

Jan Mano, Creative Director, Elf, Burlington, VT USA

Carol Marx, Past President, American Agri-Women, Rickreall, OR USA    

Renie McClay, Project Manager, Caveo Learning, Ozark, MI USA              

Robin McCoy-Ramirez, Owner, SoothEaze, USA

Colin McKillop, Vice President, WECAN, Windsor, Ontario, Canada           

Catherine McQuaid, Principal, Big Game Hunting, Toronto, Canada          

Debbie Moore, COO, Other Creative Ltd, LONDON, London, United Kingdom    

Rajendran Nair, VP, Marketing, Estuate, USA

Crystal  O'Connor, Founder | CEO, Moxie Entrepreneur, West Des Moines, IA USA         

Julie Pond, CEO, Sage Environmental Services, Inc., Seattle, WA USA

Toni Potter, Director, AMERICAN SYSTEMS, Chantilly, VA USA

Fabi Preslar, President, SPARK Publications, Matthew, NC USA

Lisa Preuss, Senior Director, Corporate Communications, Epicor Software Corp., Irvine, CA USA   

Jesintha Rajaratnam, Managing Partner, Money Garden, Bangalore, Karnataka, India    

Janelle  Raney, Principal Product Marketing Manager, Citrix, SaaS Division, USA

Julia Reid, New Business Consultant, 1000heads Inc, New York, NY USA

Dennis Reno, Corporate Vice President, Customer Success, Proofpoint, Inc., Sunnyvale, CA USA

Ritzi Ronquillo, Chairman, IABC Phillipines, Philippines   

Anupama Rosa, Marketing Executive, Lycatel Switchware Ltd, London, United Kingdom               

Catalina Rousseau, President & CEO, BDR Associates, Hill + Knolwton Strategies Associate, Bucharest, Romania

Liz Rowell, Managing Director, Red Ark, St Leonards NSW, NSW Australia             

Pearl Saadi, Client Strategy Director, Other Creative Ltd, London United Kingdom            

Amy Scarlino, President & CEO, Catchpole Corporation, Boston, MA United States          

Susan Schauer John, Head Honcho, SpiderWeb Connections, Easton, MD USA

Nora Senior, Executive Chair UK Regions and Ireland, Weber Shandwick, Edinburgh United Kingdom      

Ron Sereg, Assistant Professor, Louisiana State University at Shreveport, Shreveport, LA

Keira Shein, Partner, Shein Strategies, Owings Mills, MD USA

Kyle Sheldon-Chandler, Virtual Assistant, KSC Virtual Assistant Services, Grand Junction, CO USA

Tony Roland Silitonga, Board of Trustees, Indonesian Institute for Corporate Directorship, (IICD), Jakarta, Indonesia       

Aline Stanworth, Communications Leader Europe, SABIC, Corporate Communications, Bergen op Zoom, NB, The Netherlands      

Vickie Sullivan, Founder and President, Sullivan and Associates, TEMPE, AZ USA              

Letty Swank, Founder, Giftwrapperz, Los Gatos, CA USA            

Mahiette Tarrago, Creative Director, Tycoon Advertising Group, The Woodlands, TX USA            

Veronique Topping, Owner and Web Developer, I-NetUniq Technologies, Rockville Centre, NY USA

Aia Tulepbergenova, Business Analyst, Morgan Stanley, New York, NY USA        

Sarah Tumm, Owner / CEO, DimTec 3D, Fort Myers, FL USA        

Linda Varrell, President, Broadreach Public Relations, Portland, ME USA               

Sharon Vaz, CEO, Internet Marketing Angel LLC, Hendersonville, TN USA

Anne Walker, Founder & CEO, International Dance Supplies Ltd, Newton Abbot, Devon, United Kingdom            

Teresa Waller, Director of Business Development, Sanplicity, Bakersfield, CA USA  

Stacy Weil, Executive Director, PPD, Inc., Austin, TX USA

Joyce Weiland, President, SoftPro, Raleigh, NC USA       

Antonie  Whittier, Founder, Whittier Legal Consulting, Dallas, TX USA      

Marie Wiese, President, Marketing CoPilot Inc., Toronto, ON Canada     

Heather Wilde, CTO, ROCeteer, Las Vegas, NV USA

Leah Wilkinson, Partner, Wilkinson Shein Communications, Arlington, VA USA   

Becky Wilson, Chief Visibility Officer, WDS Marketing & PR, Overland Park, KS USA          

Young Kuk, Won, CEO/ECD, Solcom, Seoul, South Korea               

Dr. Brenda Wrigley, Associate Professor, Emerson College, Dept. of Marketing Communications, Boston, MA    

Yvonne Wu, Author Assistant and Publicist, The YP Publishing, Niagara Falls, Ontario, Canada     

Darya Yegorina, Founder, Skills2Fund, Dublin, Ireland    

Kathy Zwickert, Chief People Officer, NetSuite, San Mateo, CA USA      


Interested in becoming a judge for the 2016 Stevie Awards for Women in Business? Apply here.

Tags: women awards, Women in Business, judges, preliminary judges

Thanks to 2014 International Business Awards Preliminary Judges

Posted by Maggie Gallagher on Wed, Aug 13, 2014 @ 08:43 AM

The following professionals participated in preliminary judging of The 2014 International Business Awards, the worlds top business awards program, in May-July.  Their average scores determined the entries that were eligible to be included in final judging.  We thank them for their time, insights and support.

Dr. Mamdooh Abdelmottlep, Founding President, International Police Sciences Association, Sharjah, United Arab Emirates
2014Nicole Y. Adams, Translator & Consultant, NYA Communications, Brisbane, Australia
Hazem Adawie Senior Manager-Corporate Performance Management Dubai Electricity and Water Authority, Dubai, United Arab Emirates
Bora Aksoylu, Event Manager, NIKE Turkey, Istanbul, Turkey
Shadi Al Hroub, Creative Director, Freelance, Amman, Jordan
Ahmad Alhai, Drilling Services Automation Project Manager & RTOC Project Member, ADCO, Abu Dhabi, United Arab Emirates
Mahmoud Alhayek, Quality Expert, Abu Dhabi Police, Abu Dhabi, United Arab Emirates
Dr. Mohammed A. Alkhozai, Director, Bahrain Management Society, Manama, Bahrain
Amal Al-Najjar, HR Manager, Fluor Kuwait, Kuwait
Col. Mohammed Alreeh, Ministry of the Interior, Dubai, United Arab Emirates
Ani Atanasova, CEOPixelhunters, Dubai, United Arab Emirates
Dr. Christina Augustine, Global Strategic HR, Virtusa Corporation, Chennai, India
Heather Barton, Head of Human Resources, American Institute for Foreign Study (UK) Ltd, London, United Kingdom
Israel Bonequi, Creative Director, Birds Nest Foundation, Montreal, QC, Canada
Ted Bridgwater, President, Foresight Corporate Communications, Toronto, ON, Canada
Oana Bulexa, Managing Director, The Practice, Bucharest, Romania
Connie Bullock, Director, Marketing, NuCompass Mobility, Manassas, VA , USA
Mark Burton, CEO, International Armoring Corp., Centerville, UT, USA
Peter Bush, Doctor, Response Ambulance Services, Port Talbot, United Kingdom
Jorge Cachinero, Director Corporativo de Reputación e Innovación, Llorente y Cuenca, Madrid, Spain
Venkata Rajesh, Cheerla    Group Senior Manager - HR Strategy, Policies & Compliance, Etisalat Group, Abu Dhabi, United Arab Emirates
Tore Claesson, Director, Tio Agency, New York, USA
Sally Clubley, Senior Consultant, IHRDC, Stourton, United Kingdom
Dorothy Crenshaw, CEO, Crenshaw Communications, New York, NY, USA
Kate Darcy Hohenthal, Founder, The Birthday Club, Manchester, CT , USA
Karla Davis, General Manager, Plantation Resort, Surfside Beach, SC, USA
Saraida De Marchena Kaluche, President and CEO, Markatel, Santo Domingo, Dominican Republic
Lelanie de Wet, Web Content & Social Media Manager, University of the Free State, Bloemfontein, Free State, South Africa
Teresa DeFelice, Account Executive, RCI, Orlando, FL, USA
Danielle Di-Masi, Managing Director, The Interactions Lab, Coogee, Australia
Richard Dixon, Owner/Administrator, Home Helpers and Direct Link of North Texas, Keller, TX, USA
Sheryl Dobson, Director of Customer Contact, J2 Global, Ottawa, ON, Canada
Michal Dunin, Managing Director, WebTalk, Warsaw, Poland
Stacey Edmonds, Founder and MD Lively, Lively Coogee, NSW, Australia
Rochelle Ekanayake, Managing Director UK/SRI LANKA, MrPierce Studios International Asia (PVT) Ltd, Colombo, Sri Lanka
Kristina Garcia, Managing Director, German State of Hessen U.S. Office for Economic Development, New York, NY, USA
Sergio García, Creative Director, Doctor Jekyll, Barcelona, Spain
Manoj Gautam, Om shiva, shakti herbal company pvt. Ltd, Kathmandu, Nepal
Constantinos Grivas, CEO and Founder, Swiss Nutraceuticals MIKE, Athens, Greece
Naresh Gupta, Associate Partner, IBM Global Business Services, Gurgaon, India
Danita Harn, VP of Operations, Harn & Associates Bookkeeping Firm, Woodstock, GA, USA
Robin Harris, Principal/Creative Director, Harris Design Inc., McLean, VA, USA
Aida Hernandez, New Business Development, Marco de Comunicación, Madrid, Spain
Jesse Hertstein, Senior CSR Specialist, Amway, Ada, MI, USA
Jamie K. Holt, MBA, President/CEO, JMK Notary And Services, Miami, FL, USA
Giles House, VP Marketing, CallidusCloud, Pleasanton, CA, USA
Yvonne Howie, CEO, NSW, The CEO Institute, Neutral Bay, NSW, Australia
Richard    Hu, Senior Editor, China Advertising, Beijing, China
Elif Ildeniz, Employer Branding Project Leader, TOFAS-FIAT, Istanbul, Turkey
Echo Ilott, Director, Boost Marketing, Bournemouth, United Kingdom
Leo Indarwahono, Public Health & Educational Executive, The Indonesian Business Coalition on AIDS (IBCA), Jakarta, Indonesia
Petr Jares, Member of the Board, Etnetera, Prague, Czech Republic
Parag Jaripatke, Senior Systems Administrator, AOL Inc., Dulles, VA, USA
Monika Jaslowska, Senior Head of Brand Public Relations Department, Polpharma Biuro Handlowe Sp. z o. o., Warsaw, Poland
Beverly Jensen, President/CEO,, Greeley, CO, USA
Özgür Karaçak, Managing Partner / Founder/ Creative Director, SesliHarfler Digital Advertising Agency, Istanbul, Turkey
Hakan Karamanli, IT Manager, GARANTI TEKNOLOJI, Istanbul, Turkey
Samitha Karunarathne, CEO, Aryans Engineering (Pvt) Ltd., Dehiwala-Mount Lavinia, Sri Lanka
Mazin Khoury, CEO, Middle East, AMEX (Middle East) B.S.C. (c), Manama, Bahrain
Elzbieta Krawczynska, Quality Specialist & Trainer, Bank Zachodni WBK S.A, Poznan, Poland
A.J.Lawrence, CEO, the JAR group, Brooklyn, NY, USA
Andreea Leonte, Senior PR Consultant, MCCANN PR, Bucharest, Romania
Chris Litherland, International Snr Director HR, Intermec by Honeywell Heinsberg, Germany
Ke Je Tony Liu, Greater China Partner, Creative Chairman, MC Saatchi aeiou, Shanghai,  China
Denis Looney, Vice President, Marriott Vacations Worldwide, Cork, Ireland
Anil Machado, Managing Director, Tnell, Sieradz, Poland
Morag Malloy, Managing Director, Fission Creative, Paisley, United Kingdom
Kristin Marcell, Vice President Public Relations, SmartMark Communications, Newtown, PA   USA
Wessam Massoud, Programme Delivery Manager, Abu Dhabi Systems & Information Center (ADSIC), Abu Dhabi, United Arab Emirates
Chris McConnell, Senior Manager, Accenture, Chicago, IL, USA
Colin McKillop, Chief Executive Officer, Butcher Enterprises, Windsor, ON, Canada
Jennifer, McQueen, Managing Partner, Ausnindo-Asia/Pacific, Croydon, VIC, Australia
Jeremy McWilliams, Managing Director, Bang TV, London, United Kingdom
Ronald Meske, President, Training Systems Design, Camarillo, CA, USA
Eric Mosely, CEO, Globoforce, Dublin, Ireland
Rajesh Kumar Mudiakal, SAP Project Manager, CMC Limited, Mumbai, India
Motomasa Murayama, Professor, Tokiwa University, Mito City, Japan
Rajiv Noronha, AVP, Location HR Leader & Head -Org., Effectiveness, Tata Consultancy Services, Bangalore, India
Charles Olsson, Managing Director, Stockfeed Purchasing Pty Ltd, Crestmead, Australia
Pierluigi Orati    Head of Country Analysis, SENEL SPA, Rome, Italy
Diego Otero Rodríguez, Creative Director, Suigeneris Communications SL (A Save Your Numbers Holding), Barcelona, Spain
Alper Afsin Özdemir, President, Krombera Digital Marketing Agency, Istanbul, Turkey
Cem Cabbar Özdemir, Creative Director, Project House, Istanbul, Turkey
Parveen Panwar, CEO, PMI 5, Media LLC, Los Altos, CA, USA
Anne Patterson, VP Client Delivery, FreeFlow, Kerry Ireland
Katarzyna Pawlikowska, Managing Partner, Garden of Words, Warsaw, Poland
Guy Perry, President, CEO & Founder, Salt Lake Running Company, Salt Lake City, UT, USA
Donald Pillai, International Marketing Executive, Bumbo (Pty) Ltd, Rosslyn, South Africa
Churchill Dass Prince, Founder & CEO, Sales Intellect Company, Chennai, India
Rammesh Rajagopal, Senior Manager IT, Cisco Systems Inc., Morrisville, NC, USA
Fanjarivo Rakotonirina, President, Tropical Items Madagascar, LLC, Boulder, CO, USA
V.S. Ramachandran, Senior VP, Emarat, Dubai, United Arab Emirates
Mohamed A. R. Rashed, Director of Strategic Planning, Ahlia University, Manama, Bahrain
Dennis Reno, Vice President, Customer Experience, New Relic, San Francisco, CA, USA
Pamela Robinson, CEO, Financial Voyages LLC, Atlanta, GA, USA
Linanne Sackett, Principal Investigator, Verizon Next Step Program, Albany, NY, USA
Prof. Dr. Mohamed Amr Sadik, VP - Curriculum Development, INTEX, Cairo, Egypt
Sasan Saeidi, Managing Director, FP7, Dubai, United Arab Emirates
Göktug Sahin, Lecturer, Gazi University, Ankara, Turkey
Hande Sarantopoulos, Corporate Communications and Public Affairs Director, Kale Group, Istanbul, Turkey
Gauri Sharma, Head of Business, Modest Inc, Chicago, IL, USA
Keira Shein, Partner, WilkinsonShein Communications, Stevenson, MD, USA
Pelle Sjöqvist, Creative Director, Dahlheim & Sjöqvist, Stockholm, Sweden
Asuncion Soriano, Vice President, INFORPRESS, Madrid, Spain
Leslie Stretch, President & CEO, CallidusCloud, Pleasanton, CA, USA
Julian Stubbs, Senior Lecturer, Marketing (retired), The University of Greenwich, London, United Kingdom
Begum Susar, Digital Marketing and Design Assistant, Vice President, ING Bank Turkey, Istanbul, Turkey
Andrzej Szczepaniak, Deputy Director, Bank Zachodni WBK S.A, Srem, Poland
Pinar Tuba, Temizkan, HR Senior Consultant and Co-Active Coach, Elemental-Value (official provider of The Coaches Training Institute-CTI), Istanbul   
Meera Tenguria, Founder & Director, Aarrohan Communications, Mumbai, India
Wailaya    Tiningsih Bravyanto, Corporate Relations, PT Unilever Indonesia, Tbk, Jakarta, Indonesia
Han Tjan, VP Corporate Communications, Daimler, New York, NY, USA
Aigerim Tulepbergenova, Business Analyst, Morgan Stanley, Eugene, OR, USA
Noel Unciano, Research Specialist, Industrial Technology Development Institute, Taguig City, Philippines
Aykut Ustun, Group Manager - HR and Management System, Opet Petrolculuk, Istanbul, Turkey
Rob Vandenberg, President & CEO Lingotek, Draper, UT, USA
Kirti Vashee, Vice President, Enterprise Translation, Asia Online, Santa Monica, CA , USA
Nicole Vaughn, Account Supervisor, Fleishman-Hillard, Inc., St. Louis, MO, USA
Vincent Verdi, Art Director, CUNY-TV, Staten Island, NY, USA
Robyn  Vogels, Founder, Managing Director, Personnel Relocations, Cheltenham, SA, Australia
Mike Voznick, National Business Consultant, Harn and Associates, Smyrna, GA, USA
Clara H.Y. Wang, Account Director, KAI Communications (China&UK), Beijing, China
Floor Wijburg, CEO, W & I Consultants, Rotterdam, Netherlands
Silvana Xhaferi, General Secretary, Albanian-British Chamber of Commerce and industry, Tirana, Albania
Mimi Young, Principal, Behavior Design, New York, NY, USA
David Zapata, President, Zapwater Communications, Chicago, USA                            
Joseph Zitzelberger, Director of Manufacturing Development, PACCAR Inc., Chillicothe, OH, USA                                                                                                                          

Tags: judging, business awards, International business awards, stevie awards, IBAs, judges

American Business Awards Name Chairs for 2014 Final Judging

Posted by Maggie Gallagher on Mon, May 12, 2014 @ 05:49 PM

The Stevie® Awards have announced the ten executives who will chair the specialized final judging committees for its 12th Annual American Business Awards, the top business awards competition in the USA.

All organizations operating in the U.S.A. - public and private, large and small, for-profit and non-profit - are eligible to submit nominations to The American Business Awards.

The ten committee selections are based on the categories that will be judged. Final judging begins this week.  Here are this year's final judging committee chairs.

CREATIVE AWARDS CHAIR - Apps/Live Events/Publications/Videos
Mark Shewmaker, Chief Experience Officer
SMITH, Seattle, Washington

14 ABA CREATIVE ChairMark is an expert in user experience with an impressive portfolio of award-winning campaigns and digital solutions created for some of the planet’s most recognized brands. At SMITH, Mark leads UX, creative, and content teams on their mission to craft cutting-edge and revenue-driving brand experiences.

Prior to SMITH, Mark was Executive Creative Director at R/GA San Francisco. Throughout his nine-year relationship with R/GA, Mark worked with clients such as Microsoft, Nike, Verizon Wireless, Abercrombie & Fitch, L’Oréal Paris, Lowe’s, Wal-Mart, IBM, and Merck, overseeing the development of category-leading digital commerce, mobile, retail, marketing, and product design initiatives.

When he’s not traversing the planet on business, Mark finds his home in the Bay Area of Northern California, with his wife Wendy and two children.

Gene Ehrbar, Managing Partner, Emerging Technology
ISITE Design, Portland, Oregon

14 ABA WEB Chair colorA mobile developer and strategist, Gene has experience translating a wide variety of challenging client technical needs into elegant and durable online systems. As Managing Partner, Emerging Technology, at ISITE Design, Gene is responsible for agency direction and business development in the areas of mobile and emerging technologies, including connected experiences, wearables, and next-generation interfaces.
Gene works with an interdisciplinary team of strategists, experience designers, and engineers to create digital experiences in collaboration with both startups and enterprise innovation teams across a variety of industries.

Prior to ISITE, Gene founded and ran Portland-based Anomaly Incorporated, a firm specializing in web and mobile application development.

Gene is an avid outdoorsman. He enjoys skiing the Oregon backcountry and playing the electric guitar (though rarely simultaneously).

David DiStefano, President & CEO
Richardson, Philadelphia, Pennsylvania

14 ABA MGT ChairDavid DiStefano is a seasoned executive with nearly three decades of successful senior management experience with both early-stage and global organizations. Over his career, David has managed finance, operations, sales, and demand generation functions. For the last 17 years, David has been instrumental in leading Richardson to its place as a premier global sales performance organization. He provides executive level support to Richardson’s clients bringing overall vision and guidance, sales performance expertise, and best practice insights to senior client management.

David has been a driving force in expanding Richardson’s products and services. In 1999, he played a significant role in the Company’s successful efforts in raising private equity to build Richardson’s eLearning platform, Richardson QuickSkills™, and in expanding the Company’s global footprint by launching its European operations based in the UK. In 2006, David played a prominent role in the Company’s successful acquisition by ClearLight Partners and became President and CEO immediately thereafter. Today David sits on the Board of Directors and leads an eight-person Executive Management team.

David is a recognized thought leader in the area of sales force development and performance and actively speaks at client and key industry conferences. In 2007, Training Industry named him a “Top 20 Most Influential Training Professional”. David has been an-eight time featured guest on Selling Power TV, speaking on a wide range of topics that include sales performance, sales coaching, sales force engagement, sales enablement, Sales 2.0 technologies, negotiation skills, and innovation. Prior to joining Richardson in 1992, David spent nine years with PricewaterhouseCoopers, where he was Senior Manager. At PwC, David was responsible for the overall client relationship and engagement management for his clients. David is a Certified Public Accountant and holds a Bachelor of Science in Accounting from Drexel University.

Carey Smith, Founder & Chief Big Ass
Big Ass Solutions, Lexington, Kentucky

14 ABA COMPANY ChairCarey Smith’s professional life began in insurance. Dissatisfied with that work, he decided to start his own company. Carey spent more than a dozen years leading a firm that installed sprinklers on the roofs of industrial buildings to cool the interiors. He and his wife, Nancy, sold their house and quit their jobs to focus on the company, but the business never grew beyond $1.4 million in annual sales. In 1999, at the age of 46, Carey used its small profits to fund his venture into fans,

Carey had visited thousands of facilities while running his first start-up. He saw time and again how people turned to a relatively simple device—fans—in their quest for comfort. But traditional box-and-pedestal fans moved little air, took up valuable floor space, and used inefficient motors. The solution: a large ceiling fan that would use its size, not speed, to move high volumes of air across large spaces. With their incredibly efficient motors, Big Ass fans cost mere pennies per hour to operate. In 2013, the company started Big Ass Light, which offers energy-efficient lighting for industrial and commercial facilities.

Because he refused to lay off employees—and even hired—during the Great Recession, Inc. magazine named Carey Smith “Economy Hero” in 2011. That same year, Ernst & Young named him a regional Entrepreneur of the Year. Carey is now focused on how Big Ass Solutions can become a 200-year company: one that will always act in the best long-term interests of its customers, employees, and suppliers.

Nikki Tanis, President
Tanis Communications, Inc., San Jose, California

Nikki TanisNikki TanisNikki Tanis has had over 20 years experience creating and implementing a broad range of strategic communications, marketing, and PR programs. She has spent 12 of those years as the head of Tanis Communications, a respected and fast-growing Silicon Valley agency serving a diverse set of high technology companies with a breadth of marketing, communications, and PR services.

Previously, Nikki was corporate vice president, corporate marketing and communications at Spansion, Inc., a global, NASDAQ-listed semiconductor company with $2.5 billion in revenue and over 9,000 employees at that time. Prior to that, Nikki was director of corporate communications at S3, Inc., a NASDAQ-listed leader in graphics chips for the PC industry. She was also advertising and PR manager for NEC Electronics, the U.S. semiconductor subsidiary of NEC Corporation, and she has held communications positions at Precision Monolithics and Signetics.

Nikki holds a bachelor’s degree in journalism with a minor in psychology from San Diego State University.

Bridget Moscatello, VP of Customer Operations
Empire Today, Northlake, Illinois

14 ABA CUSTOMER SERVICE ChairBridget Moscatello has over 23 years experience in the customer care industry. She has acted as Executive Consultant for, and partnered with, Fortune 500 CEOs and COOs on redefining organizational customer service models while improving business efficiencies. Since 2005, Bridget has been with Empire Today (Empire), the largest shop-at-home retailer in the U.S. Bridget is focused on driving customer service by leveraging people, processes, and technology, She ensures that customers always receive the right associate at the right time. Her commitment to providing excellent service is evident through her philosophy of treating every customer “like they are our only customer.”

In her company role, Bridget owns the entire customer service experience and ensures that thousands of working processes within Empire are consistent across its 70 U.S. markets and multiple product lines. She developed Net Promotor Score (NPS), a metric for tracking customer loyalty that has revolutionized the company. In addition, she wanted to ensure that the servicing experience was exactly the same across the country and worked with an outside partner to custom design a 24-month computer-based training course dubbed Customer Service University™. This course ensures that, regardless of location, all servicing personnel are working under the same expectations regarding how to deliver the best possible experience for Empire customers.

Bridget has led Empire to winning the prestigious Gold Stevie® Award for Best Customer Service in The 2013 American Business Award, having earned Silver in 2012, and Bronze in 2011 and 2010. Bridget also sits on the Board of Directors for the Better Business Bureau® in Chicago, and participates in the Bureau’s Standards and Ethics Committee. She is a three-time graduate of the Harvard Business School for Executive Education.

Bob Nicoson, Chief Human Resources Officer
Constant Contact, Inc., Waltham, Massachusetts

14 ABA HR ChairBob joined Constant Contact® in June of 2008 and has more than 25 years of experience in human resources leadership and general management. In his current role, he oversees all human resources programs, practices, and policies that govern Constant Contact's business needs and culture. Bob also drives executive, cross-functional team, and management leadership and development; strategic workforce planning and staffing; and compensation, performance management, and recognition and reward systems for the company.

Prior to joining Constant Contact, Bob served as vice president at Gather Inc., a social networking site for adults. Before Gather Inc., he was the director of human resources and change management consultant at Weston Jesuit School of Theology and the director of human resources and administration at CertaLogic Inc. He also held executive leadership positions in global human resources at Scala Business Solutions, The Pioneer Group, Inc., and Lotus Development Corp. (now Lotus Software).

Bob holds a Bachelor of Arts degree from Indiana State University.

Ted Studwell, Vice President of Engineering and Operations
Virtela, Greenwood Village, Colorado

14 ABA IT ChairTed is one of the founding team members of Virtela and is responsible for designing, delivering, and supporting superior managed information technology services to Virtela’s customers. This includes responsibility for the company's network and security architecture, engineering, service implementation, and Virtela’s relationships with network vendors and carriers around the globe. He is also responsible for Virtela’s 24x7 Global Operations Centers in Denver, Mumbai, and Manila that provide network, security, and telephony support globally.

Ted was previously with Qwest (now CenturyLink) where he led the planning and engineering of the company's data products. He drove the design and construction of Qwest's data services and networks while having Qwest gain significant market share with major corporate customers. Before that, Ted was responsible for designing, planning, and engineering Sprint's data networks while leading the company into new data and Internet service markets. He led the effort to grow Sprint's data networks, managed the rapid growth of the company's Internet network SprintLink, and the first widespread use of packet over SONET. Ted was also responsible for building the first private IP network used for Intranet services. Prior to joining Sprint, Ted worked in communications systems at Aeronautical Radio, COMSAT, and General Electric.

Ted served in the U.S. Navy in active and reserve capacities as a submarine officer for over 25 years. He completed Naval Nuclear Power training, was certified by the Nuclear Regulatory Commission as a Chief Engineer on a naval nuclear power plant, and achieved the rank of Captain. Ted has a Bachelor of Science degree in Electrical Engineering from the U.S. Naval Academy, a Master of Science degree in Electrical Engineering from The George Washington University, and is a licensed Professional Engineer.

Scott Cullather, Global Managing Partner
inVNT, New York, New York

14 ABA MARKET ChairScott Cullather has over 20 years of experience in brand communications and is the founder and Global Managing Partner of inVNT, a brand communications agency that collaborates with brands and organizations around the world to create remarkable moments that challenge convention, mindsets, competitors, and the market. Scott is an industry leader who has helped shape and define the way organizations communicate to their employees, partners, customers, members, investors, journalists, and consumers.

Under Scott’s leadership and vision, the inVNT team has executed highly successful and impactful brand experiences that change the way people think, feel, behave, and perform. inVNT’s clients include PepsiCo, Merck, Grant Thornton, General Motors, Subway, ESPN, Outdoor Advertising Association of America (OAAA) and the Society for Human Resource Management (SHRM). inVNT has designed and produced award-winning campaigns in more than 60 countries on 6 continents from offices in the US and Europe.

Scott regularly speaks at industry events and expositions, and has been published in Brand Republic, The Guardian, SmartCEO Magazine, Expo, and Successful Meetings. He was also nominated for an Emmy Award for his role as creative director and producer of “AMC in Concert at the Rainbow Room.” When he’s not working, Scott enjoys spending time with his children, surfing, playing Scrabble®, and collecting vintage eyewear.

“The Stevie Awards are the World's Premier recognition for business achievement and it is an honor to Chair the final judging of the Marketing categories in The 2014 American Business Awards.” Scott Cullather, Global Managing Partner, inVNT

Alex Bäcker, Ph.D., Chief Executive Officer
QLess, Inc., Pasadena, CA

14 ABA NEW PRODUCT ChairAlex Bäcker is the chief executive officer, co-founder and inventor of QLess. In this role, he drives the overall vision and strategy for the company, thus leading the charge on eliminating lines worldwide. Bäcker also currently serves on the board of advisors for the California Institute of Technology Information Sciences and Technology.

Prior to QLess, Bäcker worked with a number of companies in the science industry including the Center for Computation, Computers, Information, and Mathematics of Sandia National Labs and Caltech while also conducting business at McKinsey & Co. In addition, Bäcker founded and co-founded several companies including Adept Technologies, CafeThink, Whozat? and abInventio.

Throughout his career, Bäcker has been honored with several awards including the 2010 40 Under 40 for M&A Advisor Recognition Awards as well as The 2013 International Business Awards' Gold Stevie for IT Executive of the Year, and a Silver Stevie for Innovator of the Year.

Missed your chance to enter this year's American Business Awards?  Enter The International Business Awards - the categories are almost identical to those of the ABAs.

Tags: judging, American business awards, stevie awards, judges

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