Featuring the Gold Stevie® Award Winner for Sales Distinction of The Year - Financial Services, WePay

Posted by Maggie Gallagher on Thu, Dec 22, 2016 @ 01:44 PM

An interview with Evelyn Hsia, Director, Sales Operations at WePay

WePay won a Gold Stevie Award in the 2016 Stevie Awards for Sales & Customer Service in the Sales Distinction of the Year - Financial Services category.  The Stevie Awards for Sales & Customer Service are the world's premier awards for sales, customer service, contact center, and business developement professionals. Interested in applying for the 2017 Stevie Awards for Sales & Customer Service? The final entry deadline is January 11.

REVIEW THE ENTRY KIT HERE.

What does WePay do?
WePay helps platform businesses deliver seamless and integrated payments services. It processes billions annually for online platforms including Constant Contact, FreshBooks, GoFundMe, Meetup, and Zoho. WePay protects our partners from risk and regulatory exposure while supporting seamless payments experiences for their end-users.

WE pay 1.jpgWhat is your role in the organization?
I'm responsible for Sales operations at WePay. My vision for my team is to be a strategic partner to Sales and an enabler of the Sales organization's success. Everything we do makes other's work easier, more efficient and highly effective. We do all of this in order to close more deals, retain loyal customers and drive quality revenue for the company.

What is the organizational vision?

WePay's vision is to help the platform economy understand, value and realize the impact of integrated payments to fuel their customers' growth and change lives. We are their trusted advisor to guide them through their payments journey and we provide them with industry leading customer service and fraud risk protection that is unmatched in the industry.

What sets your company apart in this category?

WePay is a trusted partner for making payments seamless, simple and safe.  We create a frictionless payments experience secured by our industry-leading risk technology. Furthermore, WePay provides one of the industry's best customer service offering which has been valued highly by our customers and partners and is one of the reasons why our customer retention is extremely high.


How did you first become acquainted with the Stevies?
I learned about the Stevie awards when I was at Cisco. During that time, some of the best vendors I worked with had won Stevie awards. The organization I was part of, Cisco's Global Virtual Sales Organization (a team of 1800 remote sales and engineering resources) was the fastest growing sales team in the company with many industry-leading innovations and best practices. So, I submitted them for the Stevie Awards and they have since won every year.


What was it like for WePay to win this award?

The award is a testament to the value that WePay's customer service organization offers day in and day out. The award validates why our customers and partners consistently stay with us and even come back to us despite the many other options available. It also solidified the work that WePay had done the previous year to turn the Sales organization around and the resulting impact it has had on the business.

How has the win affected the business?
The Stevie Award is among several other awards that WePay has won over the past year. It is one more validation to our new hires that this is a great company to work for, that our customer service team stands above our competition and that we have a great Sales & Marketing organization that is making a difference for the company. It is also one more proof point to our customers and partners that WePay is a solid company that they can rely on.

What results have been gained since you've won this award?
From Stevie award trophies lining our lobby walls to press releases recognizing our achievements - they certainly enhance our brand as a credible and award-winning company.

What inspires you to continue your work?

Our Sales and Marketing organization is always looking for ways to enhance the business of our partners through our payments solution. We are continuously evolving to become the best in our class. It's an exciting journey to be at the forefront of helping our company achieve its goal of being the number one payments partner to platform companies.

We are always looking for ways to become bigger, better and faster. We expect to continue to innovate and improve what we do and how we do things so that we can enhance the lives of our customers and partners.

Click here to learn more about WePay

We Pay pic #2.jpg

(WePay's Sales and Marketing team giving back at Second Harvest Food Bank)

 

Topics: sales awards, stevie awards for sales and customer service, sales team awards, Sales, sales distinction awards, best sales team

Chairs Named for 2014 Stevie® Awards for Sales & Customer Service Final Judging Committees

Posted by Maggie Gallagher on Wed, Jan 15, 2014 @ 04:11 PM

The following seven executives have been appointed to head the final judging committees that will determine the Gold, Silver, and Bronze Stevie® Award winners in the 2014 Stevie® Awards for Sales & Customer Service.  (All the category groups can be viewed in more detail here.) The winners will be announced at the awards gala on Friday, February 21 at the Bellagio in Las Vegas, Nevada.

Becky JohnsBecky Johns, Vice President of MarketBridge in Bethesda, Maryland, USA, is Chair of the Final Judging Committee for the Sales Achievement and Sales Individual categories.

Becky Johns works with clients to improve marketing and sales productivity by developing and executing integrated data-driven marketing and sales strategies. At MarketBridge, a global provider of digital marketing, sales enablement, and customer analytics solutions, her experience centers primarily on building brand loyalty through customer acquisition, engagement and retention programs and developing online and social media communities. Becky recently led her MarketBridge teams to win back-to-back Gold Stevie Awards for Sales Training Program of the Year in the 2012 and 2013 Stevie® Awards for Sales & Customer Service Awards, as well as a Silver Stevie for Brand Experience of the Year in The 2013 American Business Award.

George OrrGeorge Orr, Vice President of Client Services at kCura in Chicago, Illinois, USA, is Chair of the Customer Service & Contact Center Achievement Final Judging Committee.

George Orr is vice president of client services at kCura, a developer of web-based e-discovery applications for managing large volumes of electronic evidence during litigation or investigations.  A member of the kCura team since 2007, George’s department is responsible for much of the company’s client-facing activity. Over the past few years, George has helped the team’s processes evolve from “brute-force problem-solving” to a set of polished procedures that ensures a positive customer experience every time. Prior to taking the reins of kCura’s client services department, George worked as the messaging systems manager for Rotary International, a Chicago-based non-profit organization specializing in humanitarian funding programs.

George is a graduate of the University of Illinois at Chicago. In addition to being a Relativity Certified Administrator, George also has extensive Microsoft and infrastructure training and is certified in both arenas.

 

Mike Ortegon

Mike Ortegon, Director of Global Sales Operations at HomeAway.com in Austin, Texas, USA, Chairs the Final Judging Committee for the Sales Team and Sales Department categories.

Mike Ortegon joined HomeAway in March 2012. As the Director of Global Sales Operations, he is responsible for supporting sales leaders across the globe to help them make well-informed business decisions and to run effective and efficient teams while aligning to corporate strategy.  Throughout his career, Mike has been in management, operational, sales, and marketing roles in North America, EMEA, Latin America, and APAC. 

 

Sanjeev GargSanjeev Garg, Global Head of Customer Care, Commercial Vehicles Business Unit at TATA Motors in Mumbai, India, is Chair of our Customer Service & Contact Center Individual Final Judging Committee.

Sanjeev Garg has been the Global Head of Customer Care for the Commercial Vehicle Business Unit of Tata Motors since December 2011. His customer care group is spread across four continents and supports more than 3 million Tata Motors vehicles through 2,300-plus service touch points and over 33,000 retail networks of spare parts. In 1996, Sanjeev joined General Motors Ltd and was instrumental in launching new initiatives for the customer satisfaction index and new Competitive Intelligence processes. His work at GM encompassed global geographies including South East Asia, the Middle East, Latin America, and the South Asian Association for Regional Cooperation (SAARC). Under his leadership, GM was ranked No. 1 in customer satisfaction in the Middle East, ahead of Toyota, Honda, and Nissan.

KellyThomasThe Chair of our Customer Service Department Final Judging Committee is Kelly Thomas, Assistant Vice President, Client Relations at OppenheimerFunds, Inc., in Englewood, Colorado, USA.

Kelly Thomas began working with OppenheimerFunds 29 years ago and currently is assistant vice president of Client Relations at its Denver Campus.   Her leadership philosophy is to act with integrity and pursue excellence.  She believes a leader should be able to take risks, to challenge the status quo, to inspire others, and to create a healthy work environment that will encourage and foster team collaboration. In addition to her leadership role within OppenheimerFunds, Kelly serves as the president of the City of Centennial Chapter for the National Association of Professional Women

BenHerkenhoffBen Herkenhoff, Customer Interaction Center Manager at Outsell, LLC in Minneapolis, Minnesota, USA, Chairs our Customer Service & Contact Center Team Final Judging Committee.

Ben Herkenhoff has been the manager of the Customer Interaction Center at Outsell for the past two years.  Outsell LLC is a digital marketing Software-as-a-Service (SaaS) company that is transforming the way brands engage with consumers. Its Digital Engagement Platform offers clients the ability to consistently engage with consumers across distributed sales networks from the national to local level. Ben’s team at Outsell won the Stevie® Award for Contact Center of the Year in the 2013 Stevie® Awards for Sales & Customer Service.

Ben tells us he is “excited to get started” on the final judging, and has worked hard to put together a great committee.

Ansa SekharanThe Chair of our Final Judging Committee for the New Product & Service and Solution Provider categories is Ansa Sekharan, Senior Vice President, Global Customer Support at Informatica Corporation in Redwood City, California, USA

Ansa Sekharan is senior vice president of Global Customer Support at Informatica Corporation, an independent provider of data integration software and data masking technology. He is responsible for establishing Informatica as a trusted partner for customers worldwide by ensuring their success with Informatica's products.  Ansa has a very busy schedule, dividing his time between Redwood City, California and Bangalore, India, as well as other global Informatica locations.


 

Topics: sales excellence, judging, stevie award, stevie awards for sales and customer service, sales achievement, sales award, sales award, Sales Performance, Sales, judges, Finalists