The Stevie Awards Blog

A Kitchen on Wheels Proved to Be the Ultimate Recipe for Success

Posted by Maggie Gallagher on Thu, Jul 19, 2018 @ 10:14 AM

There’s tailgating, and then there’s tailgating.

Meet MAXimus. He’s a 72-foot tractor-trailer outfitted with an elaborate kitchen, self-leveling stage, three giant screens, and multiple high-definition cameras. All this combines to create the ultimate go-anywhere culinary experience.

MAX (short for “mobile activation x-perience”) drew huge crowds at several culinary festivals, and it even became a favored playground for the likes of Food Network host Jeff Mauro. Chef Gordon Ramsay saw MAX as the perfect sidekick for his show 24 Hours to Hell and Back, which debuted this summer on Fox, the popular US network TV channel.

Innovative groupTo the experiential marketing firm that created MAX, he means even more than that; he’s the future. The U.S.-based Innovative Group (IG) developed the colossal cooking rig as part of its effort to push the envelope and to develop new revenue streams.

With offices in Miami, Florida, United States, the company specializes in providing immersive marketing experiences, and they have close to two decades of experience doing so. The team developed a virtual reality program for Universal Studios locations, and they helped American Express engage audiences in Las Vegas by hiring a local illusionist to use its credit card in a physics-defying display. Its solutions have appeared everywhere from Super Bowl LI in Houston, Texas, United States, to the Major League Baseball All-Star Game last year in Miami.

“We create experiences by specializing in immersive, experiential marketing programs. These fuel and even change perceptions about a brand—all while fostering lasting relationships at every opportunity,” says Jared Shattuck, the agency’s Chief Operating Officer for Sales & Marketing. “Couple that with a passion for bringing communities together in distinctively customized and uniquely engaging ways, and you’ve got a recipe for the fantastical.”

The company, now with 87 employees, prizes outside-the-box thinking as part of its DNA. Its management team, however, wanted to take this a step further and encouraged employees to create an entirely new offering capable of shaking up the industry.

The result was three unique mobile assets the company can rent out to marketers for events and even TV programs. In addition to MAX, the team dreamed up DRAFT (the “dynamic restaurant aboard fire truck”). This features two huge Southern Pride smokers, a flattop grill, and 12 beer taps.

Rounding out the fleet is GameDay Traditions (GDT), a hospitality platform that gives event and festival guests the VIP treatment with its homey atmosphere and luxurious amenities.

“Rather than rely on traditional means of advertising and marketing, companies are always looking for the next way to create memorable experiences,” Shattuck says. “For this reason, we are always looking for ways to help our clients stand out in a sea of competitors, and that is why we created our very own exclusive assets.”

The bold investment proved to be a huge success. IG evolved from a service-only agency to a company with $2 million in rentable assets—a category that continues to grow. It also helped the company, founded in 2000, earn a Gold Stevie Award for Business Development Achievement of the Year in the 2018 Stevie Awards for Sales & Customer Service.

Shattuck says the IG staff members discovered the Stevies while Googling prestigious award opportunities where they could submit the game-changing program. Dunbar sees the company leveraging this new accolade as a powerful marketing tool.

“It means we can let our current and future clients know what separates us from the other boutique agencies out there,” Shattuck says. “We are the proud recipient of a Gold Stevie Award, and that's what makes us different.”

Tags: innovation awards, sales awards, business development

Bills From Health Care Providers Are No Longer Confusing With Stevie-Winner Patagonia Health

Posted by Maggie Gallagher on Thu, Jun 28, 2018 @ 10:59 AM

Effective Software in a Rapidly Evolving Industry

Patagonia Health Inc. offers cloud-based and app-based software solutions for health care providers. This includes integrated, federally certified Electronic Health Record (EHR), Practice Management (PM), and billing software.

The innovative software is easy to use and affordable, and it also addresses the customer’s biggest problem: billing. The apps provide timely data that allow organizations to improve workflow, streamline operations, and take their organizations to the next level.


Because government regulations drive the EHR market, most health care agencies have a difficult time keeping up with the changes. Patagonia Health helps clients stay up to date by advancing the software to comply with the regulations and to further customer support with excellent and accessible customer service.

Expert Beginnings

patagonia healthPatagonia Health was founded in 2008 in Cary, North Carolina, USA, by three expert software and computer engineers: Mr. Ashok Mathur, Mr. Abhi Muthiyan, and Ms. Sonali Luniya.

Luniya, the current vice president of customer experience, earned her PhD in electrical and computer engineering from North Carolina State University in 2006, and she earned her BE in computer engineering from Pune Institute of Computer Technology, Pune, India, in 2000. She began her career in the telecommunications industry and developed her analytic and software engineering skills here.

Abhi Muthiyan, the CTO, has an MBA in new product development from North Carolina State University and a BS in computer engineering from the College of Engineering, Pune, India. He began his career working for Symantec, where he identified potential product opportunities. As an architect and innovator, he designs products and features that solve real business problems.

CEO Ashok Mathur served as head of North America software development for Sony Ericsson Mobile and as managing director for Nortel Networks, international software operations. Mathur gained his health-care prowess from serving as the director of software development at Misys Healthcare Systems for five years. His deep understanding of the health care IT market and the emerging Software-As-A-Service business model contributed to the foundation for Patagonia Health.

Mathur recognized the gap clients experienced between the product and the necessary customer service support. While traveling through South America, he identified what would become the core of the customer service model at Patagonia Health.

“People want to be treated as people, and they deserve to get a quality product that is backed by a high level of product support,” Mathur says. “They deserve a holistic approach to training and to implementation and a vendor that is accessible to them at all times.”

Good Service Yields Success

After a decade of service, Patagonia Health won the 2016 Bronze Stevie® Award and the 2017 Silver Stevie Award for Customer Service. Their small company of 25 employees is honored to win the 2018 Gold Stevie Award in the 2018 Stevie Awards for Sales & Customer Service.

“It reinforces the efforts we purposefully put forth every day to support our customers. It acknowledges the level of service we aim for. Our customers and future customers need to know that,” Mathur adds.

Patagonia Health also earned a spot on Inc. magazine's list of fastest-growing companies two years in a row (2015 and 2016) and on Healthcare Tech Outlook magazine's top-10 most promising EHR solutions for 2017. They recently made Insights Care magazine's top-10 most trustworthy EHR vendors.

“We don't just sell our customers a great product; we coach them through the people, process, and product strategy to help them achieve success in the transition process.” Mathur states. “We also provide ongoing training, so they can fully utilize the EHR and, ultimately, provide better patient care.”

Tags: customer service awards, sales awards, top customer service, sales growth achievement

Travel Firm Helps Customers Explore Europe in Style on a Budget

Posted by Maggie Gallagher on Wed, Jun 06, 2018 @ 01:21 PM

Hospitality, you could say, is in Vyacheslav Shirokov’s bones.

He grew up in the vast eastern region of Siberia, Russia, where his parents ran a small hotel. To say the lodging was remote is an understatement. The nearest buildings were 500 kilometers away.

As the only one at the hotel who spoke English, it fell on Shirokov to help the occasional tourist from the United States, Canada, Australia, or the United Kingdom. Even back then, he enjoyed teaching visitors about Russian culture and playing the role of tour guide.

After receiving a master’s degree in the United States from New York University, he decided to help Americans and other foreigners explore his native country. He created a company named Travel All Russia to do just that.

A New Way to Explore Europe

firebird ceoShirokov’s organization was a far cry from the stodgy bus companies that once dominated the Russian tourism sector. The company, since creating a new brand of Firebird Tours, prides itself on putting customers in top-tier hotels and offering more convenient travel options, such as private transfers and high-speed trains. Customers can trek from city to city privately or with small groups.

From its inception a decade ago, the U.S.-based tour operator—with its main office in Fort Lauderdale, Florida, United States—has worked to deliver a great travel experience to the masses. To drive down costs, the Firebird team works with local suppliers to get lower rates on transportation and hotel fees. Small-group tours cost about $200 per day, while private tours cost about $300 per day.

“The quality of the tours is better than any bus tour, and it’s half the price of similar luxury tours,” says Morta Jablonskaitė, marketing specialist for Firebird Tours.

Going one extra step for its customers, Firebird does something a lot of its competitors won’t: It helps clients obtain proper visas, which eliminates a key hurdle to overseas travel.

While the company started with a focus on Russia’s historic cities, it has since expanded to cover all of Europe, as well as Mongolia and Morocco. In addition to its Florida, United States office, Firebird now has satellite offices in Saint Petersburg, Russia; Minsk, Belarus; and Vilnius, Lithuania. By having experts on the ground, the Firebird team believes it can design better trips that steer customers to the most compelling locales.

By offering its products online, Firebird is also trying to shed the exclusivity that once plagued the European travel industry.

“The right use of technology helps us make upscale traveling available to all people who want to discover the beauty of the world on their terms,” Jablonskaitė says.

Impressive Growth

Firebird users clearly believe the operator is making good on its promise to offer more bang for your buck. The company has an average rating of 5.0 and 4.9 on Google and Facebook, respectively.

Those high reviews are helping the organization, expand at a robust rate—the company now has 88 employees. In February, its leadership team was handed a bronze Stevie Award for Sales Growth Achievement of the Year at the 12th annual Stevie Awards for Sales & Customer Service. Jablonskaitė sees the honor as validation of the company’s business model.

“It shows that our sales team did excellent work in crafting itineraries and communicating to our clients,” she says. “This comes from ongoing training, a team-first culture, and, of course, a comfortable working environment.”

Going forward, Firebird hopes the award will help pave the way for continued growth.

“Winning the award helps us assure potential and current partners and suppliers that working with Firebird Tours is the right business choice for them,” she says. “The bronze in Sales Growth Achievement is a credibility mark we are excited to have.”

Tags: sales awards, best sales team, sales growth achievement

Collective Health Makes Customers Happy and Healthy

Posted by Maggie Gallagher on Tue, Apr 17, 2018 @ 02:58 PM

The United States is experiencing a shift in healthcare today and employers are at its center. Collective Health, based in San Francisco, California in the United States, strives to give companies a smarter way to provide healthcare coverage through technology and design. They won in the 2018 Silver Stevie® Awards for Sales and Customer Service: Silver for Customer Service Department of the Year and for Best Use of Technology for Customer Service.
 
Happier and Healthier Customers

collective healthFounded in October 2013, Collective Health is backed by NEA, Founders Fund, Google Ventures, and other leading investors. Erika Alperin is the Corporate Marketing and Internal Communications Manager at Collective Health.

“We’re focused on serving the 170M+ Americans who receive healthcare coverage from their employers,” says Alperin. “We are interested in the shift to recognizing that the member experience really matters when it comes to healthcare. When people get the help they need to understand their health benefits, they are better, happier, and healthier consumers of healthcare.”

They replace traditional health plans with a flexible, data-driven alternative that enables companies to get more out of their investment while taking better care of their people.

Collective Health has become a popular choice for organizations to review their increasing costs year over year, and how to improve long-lasting effects of profits and employee spending not running as efficiently as possible.

An Effortless Experience for Everyone

Collective Health is powered by an all-in-one solution that connects and administers the entire health benefits ecosystem: health plans, benefits programs, spending accounts, and employee support. Their technology delivers a more effortless experience for everyone.

This has led them to achieving an NPS (Net Promoter Score) score that is 10 times greater than the industry average, which is due in large part to their amazing Member Advocate team. Alperin explains why their team has played a pivotal role.

“A few of our MA's joined the role because they have had to navigate health insurance and coverage issues for some of their family members. Not only were they trying to understand their plans, they were translating their coverage to family members from English to Spanish. Upon joining Collective, they helped to start a group on our team to serve our Spanish members and translate complex plan documents.”

Collective Health has also been recognized by The Wall Street Journal Top 25 Tech Companies to Watch, 2017, and Rock Health's Best Digital Health Company to Work For, 2017.

“We offer a rigorous training program, both content and cultural, work with internally built tools and technology that streamline processes, and allow us to focus on doing our job,” Alperin says.

Hiring advocates with a passion for helping others and solving complex issues can provide an important sense of empathy to customers.

Tags: best customer service, customer service awards, sales awards, customer service department of the year

Brainier Solutions Helps Companies Embrace Employee Trainings

Posted by Maggie Gallagher on Wed, Apr 11, 2018 @ 06:20 PM

Brainier Solutions, Inc. is definitely making an impression in the tech world, both with their foundational Learning Management Systems (LMS) and their customer service. Consistent care has earned them the 2017 Bronze Stevie® Award for Customer Service Department of the Year. This is their third year winning a Stevie Award for Sales & Customer Service.

brainier-1Brainier was founded in 1995 in Minneapolis, Minnesota in the United States with a mission to aid clients in continuing education and training, advancing skillsets, and expanding knowledge. They offer three different computer software packages: élan LMS, Chameleon 2.0 (developed by BI WORLDWIDE), and Legacy LMS.

Brainier Solutions serves small to large enterprises dedicated to training and investing in their staff. Their software packages offer an interactive, individualized learning portal accessible to employees at any time and on any digital device they choose.

They state, “Brainier programs are developed with the understanding that employees are not machines,” the company states. “They are people balancing needs, concerns, and interests in and out of the workplace. As such, we aspire to provide a curriculum that develops work-related skillsets and personal development attributes that promote success in every aspect of their life.”


The LMS offers access to courses in Drug and Alcohol Awareness, HIPAA, IT Skills, Legal Compliance, OSHA, PC Skills, SkillSoft, as well as access to other course libraries. Employees can study at their own pace in ways they can comprehend and succeed. LMS is sure to include blended learning options with interactive e-learning and multimedia resources. Success is measured by each individual’s testing and tracking.

Employers and their administrators can manage and coordinate trainings as well as keep track of each employee’s development and success. The LMS programs also offer internal social communication via blogs, file exchange, internal messaging, and live chat.

They are repeatedly recognized for their product and services by tech guru sites like TrainingIndustry.com and SoftwareInsider.com. TrainingIndustry.com cited Brainier Solutions as one of The Top 20 companies in 2017 for Learning Portals/LMS after several years of featuring them as a company to watch. SoftwareInsider.com assessed them as “Above Average” in almost every category. The Brandon Hall Group has awarded Brainier Solutions for Excellence in Technology for Learning Management and Unique Learning Technology every year since 2013.

Brainier Solutions’ excellent product and award-winning customer service mirrors the motivation behind their LMS systems. “To advance, you must inspire and invest in their [employee] development. In-house training not only motivates employees to improve, it also gives them the tools and knowledge to do so.”

Tags: customer service awards, sales awards, customer service department of the year, solution provider awards, best sales team

Winners Announced in 12th Annual Stevie® Awards for Sales & Customer Service

Posted by Maggie Gallagher on Mon, Feb 26, 2018 @ 10:02 AM

World's Top Customer Service Awards and Sales Awards Presented in Las Vegas

Winners in the 12th annual Stevie® Awards for Sales & Customer Service, recognized as the world's top customer service awards and sales awards, were unveiled on Friday night at a gala ceremony in Las Vegas, NV, attended by more than 600 executives from around the world.

The complete list of Stevie Winners by category is available at http://www.StevieAwards.com/Sales.

SASCS event pic.jpgDP DHL, with Gold, Silver, and Bronze Stevie Award wins for activities in Argentina, Lebanon, the U.S., Vietnam, and other nations, was the most honored organization this year, earning the top Grand Stevie Award trophy for the fifth consecutive year. Other Grand Stevie Award winners, in descending order, include IBM, HomeServe USA, VIZIO Inc., Sales Partnerships, Inc., John Hancock Financial Services, FIS, Carbonite, Visualize, and Delta Vacations.

IBM won 10 Gold Stevie Awards, the most in the 2018 competition among Gold Stevie winners. HomeServe USA won six while Delta Vacations and GNResound won five each. Sales Partnerships, Inc. and Vizio won four. DHL Express Bangladesh, FIS, Mass Mutual Life Insurance Company, Mercer Consumer, Runzheimer, and UPMC Health Plan each won three. Winners of two Gold Stevie Awards include: Apttus, Birevim A.S., Carbonite, Comcast, Dell Technologies, Delta Airlines, DHL Express Vietnam, Gladly, GO Fuel Stations Inc., GuideWell Connect, Imparta Inc., ISN, John Hancock Financial Services, M Partners Ltd, MTM, Network Alliance, Samsung Electronics America, SAP America, ServiceNow, Sun Basket, TTEC, VXI Global Solutions, and Yapi Kredi Bank.

Leaders among multiple winners of Gold, Silver, and Bronze Stevies include: Albridge, Allianz Global Assistance, BlueCat Networks, Druva Inc., eMoney Advisor, iHeartMedia, Nuance Communications, Overstock.com, Response, Rimini Street, SmartLinx Solutions, Wells Fargo Treasury Management Client Delivery, and Wyndham Vacation Ownership.

Winners in the People’s Choice Stevie® Awards for Favorite Customer Service, as determined by more than 124,000 public votes, which were announced on February 15, were also presented at the event.

The presentations were broadcast live via Livestream and are available to watch online.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business award shows including the prestigious International Business Awards® and The American Business Awards.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements including: Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

Sponsors of the 12th annual Stevie Awards for Sales & Customer Service include HCL Financial Services, Rant & Rave, Sales Partnerships, Inc., and ValueSelling Associates, Inc.

Tags: customer service awards, sales awards, solution provider, business developement

Who's Coming to the Stevie Awards for Sales & Customer Service on Friday?

Posted by Michael Gallagher on Mon, Feb 19, 2018 @ 12:31 PM

This coming Friday, February 23 we'll celebrate the 12th annual Stevie® Awards for Sales & Customer Service with a gala event at Caesars Palace in Las Vegas, Nevada USA.  More than 600 professionals from around the world are expected for the presentation of the world's top honors for customer service, contact center, business development and sales professionals.  Grand, Gold, Silver, Bronze and People's Choice Stevie Awards will be presented in a wide variety of categories.

The presentations will be broadcast live via Livestream, starting at 5:15 pm Pacific time.  We thank our sponsors for their support of the event: HCL Financial Services, Rant & Rave, Sales Partnerships, Inc. and ValueSelling Associates Inc.

Below you'll find a list of the organizations currently registered to attend the event.  Before we get to that, though, note that entries for the 2019 edition of the awards will open in July.  Add your name to the mailing list and we'll email the entry kit to you as soon as it's available.

Get the Entry Kit

60K Ltd. Sofia Bulgaria
Access One Inc Chicago IL
Achievers Toronto ON Canada
ActiveCampaign  Chicago  IL
Adestra  New York NY
Adobe Systems Incorporated  San Jose  CA
AFLAC Supplemental Insurance Columbus GA
Agilence Mt. Laurel NJ
AkSigorta Istanbul Turkey
Albridge  Pennington  NJ
AllClear ID Austin TX
Alliance Data Columbus OH
Allianz Global Assistance Richmond VA
Ally Bank  Detroit MI
American Airlines Ft. Worth TX
ARIIX  Bountiful  UT
Asurion Nashville TN
AWeber - Email Marketing Chalfont PA
BambooHR Lehi UT
Betta Group São Paulo Brazil
BIREVIM A.S. Istanbul Turkey
Borusan Otomotiv Ithalat ve Dagitim A.S.  Istanbul  Turkey
Bottomline Technologies Portsmouth NH
Brainier Solutions  Inc.  Minneapolis MN
Carbonite Inc. Lewiston ME
Care.com HomePay Austin TX
CareerArc  Burbank  CA
Chewy.com Hollywood FL
Cisco Systems Inc. San Jose CA
CKR Property Management  LLC  Houston  TX
ClearSlide San Francisco CA
Clio - Practice Management Software  Vancouver  BC  Canada
Collective Health  San Francisco  CA
Comcast Philadelphia PA
ComEd Oakbrook Terrace IL
Competence Call Center Vienna Austria
Con Edison New York NY
Convergys Cincinnati OH
Cross Country Home Services Fort Lauderdale FL
CSA Travel Protection-Generali Global Assistance San Diego CA
CSS Corp  Chennai India
CubeSmart Self Storage Malvern PA
DAT Solutions Beaverton OR
DataCore Software Fort Lauderdale FL
Dell Technologies  Bangalore  Karnataka  India
Delta Air Lines  Atlanta  GA
Delta Defense  West Bend  WI
Delta Vacations Minot ND
Deutsche Bank  London United Kingdom
DiCentral Corporation Houston TX
DISH Network Roseland NJ
Donan  Louisville  KY
Dorel Juvenile  Columbus  IN
Druva Inc.  Sunnyvale  CA
EMKAY Inc Itasca IL
eMoney Advisor LLC Radnor PA
Etech Global Services Nacogdoches TX
EXTRA Loyalty Solutions  Istanbul  Turkey
ezCater Boston MA
First American Database Solutions Santa Ana CA
FIS Jacksonville FL
Flight Centre Montvale NJ
Fluxx San Francisco CA
FreshBooks Toronto ON Canada
Future Generali India Insurance Company Ltd. Mumbai India
GEICO  Washington DC
GNResound  Bloomington  MN
GoDaddy Scottsdale AZ
Google Fiber Inc Mountain View CA
Grand Rounds  San Francisco  CA
Grosvenor Services Dublin Ireland
Grovo  New York  NY
GuideWell Connect  Jacksonville  FL
HCL Financial Services  Sunnyvale CA
HomeServe USA  Norwalk CT
Hospitadent Dental Group  Istanbul  Turkey
HUB International Chicago IL
IBM Armonk NY
iHeartMedia  Inc.  New York  NY
Imparta Inc. Austin TX
Infinity QS International Fairfax VA
Innovative Group Miami FL
InsureMyTrip Warwick RI
Intelenet Global Services Mumbai India
Intellis (formerly Warshaw Group  Inc.)
Intuit Inc. Mississauga ON Canada
iProspect  Boston MA
iQor St. Petersburg FL
ISN Dallas TX
Istanbul Metropolitan Municipality  Istanbul  Turkey
Jado Solutions  Chicago IL
Janek Performance Group  Las Vegas  NV
JB Bush  Newport Beach CA
John Hancock Financial Services  Boston MA
Kansas Turnpike Authority  Wichita  KS
KT Seoul South Korea
Learning Tribes Miami FL
Legacy.com Evanston IL
ListenFirst New York NY
LoftSmart  New York  NY
Loop Communications  Charlotte  NC
MarketBridge Bethesda MD
Marriott Intermediary Partner Care Omaha NE
MBX Systems Libertyville Illinois
MediaRadar Inc. New York NY
Medical Guardian  LLC  Philadelphia  PA
MetTel New York NY
MHT Partners  San Francisco CA
Mitsubishi Electric US Inc Visual and Imaging Systems Division Cypress CA
Mixpanel San Francisco CA
Moody's Analytics New York NY
Mozy by DELL  Draper  UT
MTC Performance Schaumburg IL
MTM  Lake St. Louis  MO
National Insurance Corporation of India  Kolkata India
NCR Corporation  Duluth GA
Network Alliance  Inc.  Reston  VA
Nisbet Associates  Cambridge United Kingdom
nThrive  Alpharetta GA
Nuance Communications Inc. Burlington MA
Oi S/A  Rio de Janeiro  Brasil
OmniUpdate Camarillo CA
OneCause Indianapolis IN
OneWest Bank  Pasadena  CA
Optum Eden Prairie MN
OptumRx Costa Mesa CA
Other World Computing  Woodstock  IL
Overstock.com  Midvale  UT
Park Place Technologies  Cleveland  OH
Periscope Data  San Francisco CA
PlanGrid San Francisco CA
Prov International Tampa FL
Pushpay Holdings Limited  Redmond  WA
Rant & Rave  Coventry United Kingdom
Response Lindon UT
Riva CRM Integration  Edmonton  AB  Canada
Riversource Life Insurance at Ameriprise Financial Minneapolis MN
RizePoint Salt Lake City UT
Runzheimer Waterford WI
RXBAR Chicago IL
sahibinden.com Istanbul Turkey
Sales Partnerships  Broomfield CO
Samsung Electronics America  Ridgefield Park  NJ
Sandler Training  Kansas City MO
SAP America  Newtown Square  PA
SAP America Newtown Square PA
SCAN Health Plan Long Beach CA
SelectAccount Eagan MN
ServiceMax  Pleasanton CA
ServiceNow Santa Clara CA
Seven Corners Carmel IN
SGEi Las Vegas NV
ShopKeep Inc. New York NY
Simpson Healthcare Executives  LLC  Old Lyme  CT
SmartLinx Solutions Edison NJ
SoFi Healdsburg CA
SoftPro Raleigh NC
SolarWinds Austin TX
Sprout Social  Chicago  IL
Standard For Success Cloverdale IN
Stanley Black&Decker Türkiye  - Istanbul  Turkey
Stewart A Xerox Company Mount Laurel NJ
Sun Basket  San Jose  CA
Sungard Availability Services Wayne PA
Symetra Bellevue WA and West Des Moines IA
Teachable New York NY
Tel  Salvador Brazil
The SAVO Group Chicago IL
Travelzoo New York NY
TTEC  Englewood  CO
Ultimate Software  Weston  FL
United States Equestrian Federation Lexington KY
UnitedHealthcare  Minnetonka  MN
UPMC Health Plan Pittsburgh PA
USHEALTH Group Inc. Fort Worth TX
V Digital Services  Phoenix AZ
Value Prime Solutions  Rochester NY
ValueSelling Associates  Rancho Santa Fe CA
Verified Volunteers Fort Collins CO
Visualize  Birmingham MI
Vivint Solar  Lehi  UT
VIZIO Inc.  Irvine  CA
VMware  Palo Alto CA
VPay Plano TX
VXI Global Solutions  Los Angeles  CA
Wayfair  Boston  MA
Wells Fargo Treasury Management Client Delivery San Francisco CA
WePay a Chase company Redwood City CA
Wheels Inc. Des Plaines IL
Wolters Kluwer's ELM Solutions Houston TX
WP Engine Austin TX
Wyndham Vacation Ownership  Orlando  FL
Zelis Payments Clearwater FL

 

Tags: customer service awards, sales awards

Stevie Awards Announce Finalists in 12th Annual Stevie Awards for Sales & Customer Service

Posted by Maggie Gallagher on Fri, Jan 19, 2018 @ 10:00 AM

Gold, Silver and Bronze Stevie Winners to Be Announced in Las Vegas on February 23

Finalists in the 12th Annual Stevie® Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are crucial to business success, were announced today.

SASCS 2017 pic 3.jpgA diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, business development awards and sales awards categories. Organizations with five or more finalist nominations include 60K Ltd. (Sofia, Bulgaria), Albridge (Pennington, NJ, USA), Allianz Global Assistance (Richmond, VA, USA), BlueCat Networks (Toronto, ON, Canada), Carbonite, Inc. (Lewiston, ME, USA), Dell Technologies (Bangalore, Karnataka, India and Round Rock, TX, USA), Delta Air Lines (Atlanta, GA, USA), Delta Defense (West Bend, WI, USA), Delta Vacations (Minot, ND, USA), Deutsche Post DHL (worldwide), Druva Inc. (Sunnyvale, CA, USA), eMoney Advisor, LLC (Radnor, PA, USA), FIS (Jacksonville, FL, USA), GNResound (Bloomington, MN, USA), GuideWell Connect (Jacksonville, FL, USA), HomeServe USA (Norwalk, CT, USA), IBM (Armonk, NY, USA and Tokyo, Japan), iHeartMedia, Inc. (New York, NY, USA), Imparta Inc. (Austin, TX, USA), John Hancock Financial Services (Boston, MA, USA) Mass Mutual Life Insurance Company (Springfield, MA, USA), Mercer Consumer, (Des Moines, IA, USA), NCR Corporation (Duluth, GA, USA), nThrive Education (Los Angeles, CA, USA), Overstock.com (Midvale, UT, USA), Response (Lindon, UT, USA), Sales Partnerships, Inc. (Broomfield, CO, USA), SmartLinx Solutions (Edison, NJ, USA), Sun Basket (San Jose, CA, USA), TTEC (Englewood, CO, USA), UPMC Health Plan (Pittsburgh, PA, USA), VakifBank (Istanbul, Turkey), VIZIO Inc. (Irvine, CA, USA), VXI Global Solutions (Los Angeles, CA, USA), Wells Fargo Treasury Management Client Delivery (San Francisco, CA, USA) and Wyndham Vacation Ownership (Orlando, FL, USA).

For a full list of finalists by category, visit www.StevieAwards.com/Sales.

All finalist nominations ultimately will be named Gold, Silver and Bronze Stevie Award winners. The placements will be revealed during a gala banquet on Friday, February 23, at Caesars Palace in Las Vegas, NV. Tickets are on sale now.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and American Business Awards.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

Beginning today through February 9, the general public may vote for their favorite providers of customer service in the People’s Choice Stevie Awards for Favorite Customer Service. Voting is open at http://peopleschoice.stevieawards.com. Winners of the People’s Choice Stevie Awards in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 23.

Tags: customer service awards, sales awards, customer service leader of the year, customer service success, sales training

New Categories in the 2018 Stevie Awards for Sales & Customer Service

Posted by Maggie Gallagher on Thu, Sep 14, 2017 @ 11:35 AM

The 2018 Stevie Awards for Sales & Customer Service are accepting entries. These are the world's top honors for customer service, contact center, business development and sales professionals. All organizations and individuals worldwide are eligible to submit entries to the 12th annual competition.

REVIEW THE ENTRY KIT HERE

sascs 2017 group 1.jpgThe early-bird entry deadline, with discounted entry fees, is this October 18. The final entry deadline is November 15, but late entries will be accepted through next January 11 with payment of a late fee. 

There are four new new-product categories:

  • Best Sales Enablement Product - New
  • Best Sales Enablement Product - New Version
  • Best Sales & Marketing Mobile Application - New
  • Best Sales & Marketing Mobile Application - New Version

A number of the existing sales and customer service categories have been split into multiple categories based on industry. These include:

  • Sales Support Team of the Year
  • Sales Training or Coaching Program of the Year
  • Award for Innovation in Sales
  • Back-Office Customer Service Professional of the Year
  • Young Customer Service Professional of the Year
  • Customer Service Team of the Year - Recovery Situation
  • Customer Service Complaints Team of the Year
  • Customer Service Training Team of the Year
  • e-Commerce Customer Service Award
  • Best Use of Technology in Customer Service

Learn more about what’s new and different in the 2018 edition of the awards.

Tags: customer service awards, sales awards, Customer Service Team of the Year, best sales team, sales team of the year, mobile application awards, support team awards

Elevating the Standard of Customer Journeys

Posted by Maggie Gallagher on Wed, Aug 23, 2017 @ 01:39 PM

Customers today can interact with organizations across multiple platforms. So how do you track the unique and complex experience of every customer? NICE Customer eXperience Analytics (NICE | cXa) created the digital and analytical transformation necessary for organizations to monopolize the global consumer-centric economy.

Their commitment to end-to-end visualizations of the customer journey has greatly helped organizations recognize pain points and engage insights to transform customer experiences. This is how they won the Silver Stevie Award for Best Cloud Contact Center Technology and the Bronze Stevie Award for Sales Performance Management Suite in the 2017 Stevie Award for Sales & Customer Service.

Elevating the Standard of Customer Journeys

NICE_CXA_200X200-(2).jpgAttempting to elevate the standard of customer journeys more broadly, using both innovative technologies and practical thought leadership, is a real challenge. Robert Zoch, head of Customer Journey Solutions, believes their ‘Total Voice of the Customer and Customer Journey Solutions’ are the most capable tools now available for helping large businesses optimize their customer experiences. Zoch shares why winning a Stevie matters in their industry.

“We can make our case loudly and continuously, but the judgment of professionals through the Stevie Awards will always mean more for a great many enterprise technology users.”

Keeping Up with Continuous Change

It's become imperative for brands to have technologies keep up an expanding array of channels by which customers interact with brands. NICE knows customers want low-effort experiences that are enabled by capable self-service tools; but NICE also knows they need to ensure brands can live up to these expectations. Zoch says NICE is proud of how long they’ve been able to meet these demands.

“NICE celebrated 30 years as a global brand. Our particular division finished 2016 with a bang, forging contracts to provide several global brands with Customer Journey Solutions. Among other highlights, we were able to demonstrate an annual ROI surpassing $130 million for five such brands, which include telecommunications, healthcare and financial services. That type of performance is hard to ignore, and these awards represent another rung in our climb to market dominance.”

People are Key to Our Business Success

NICE believes their client relationships are "partnerships," and not only does this help ensure they achieve their goals, but also provides insights to continuously refine solutions to serve the needs of their marketplace. Zoch explains how placing a strong emphasis on customer success with a special team ensures their technologies’ best practices and strategies to accomplish their goals.

“Our value proposition lies in helping brands understand their customer journeys, and fittingly, we apply that same principle to the way we interact with our customers.”

Zoch continues to say they also have a strong commitment to their own people and they're proud to offer benefits to their employees that “many companies do not have.” Just some of the benefits they offer include: paid travel insurance, legal and pet insurance, generous paternity leave, benefits for children with disabilities and much more.

“As a collective body we are deeply committed. So, we respect and listen to each other, drawing from our experiences and learning from our respective skills and backgrounds. That’s why people want to work at NICE.”

Tags: customer service awards, sales awards, contact center awards, Customer Service Team of the Year

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