The Stevie Awards Blog

Winners Announced in 2020 People’s Choice Stevie® Awards for Favorite Customer Service

Posted by Daniel Ferguson on Tue, Feb 18, 2020 @ 09:00 AM

101,000 Votes Determined Public’s Favorite Customer Service Providers Among Stevie Awards Finalists

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Winners of the 2020 People's Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from January 16 through February 14, with the highest number of votes deciding the winners in 11 industry categories. More than 101,000 votes were cast this year.

All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service were eligible to be included in voting for the people’s choice awards. The Stevie Awards for Sales & Customer Service, now in their 14th year, are the world’s top honors for customer service, contact center, business development, and sales professionals.

More than 2,600 nominations from organizations of all sizes, in virtually every industry, in 48 nations were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide in seven specialized judging committees and were announced last month.

This year’s people’s choice winners, who will each receive the coveted crystal People’s Choice Stevie Award, are:

Airlines/Distribution/Transportation: DHL Express Bangladesh
Computer Hardware & Services: SiteGround Hosting Group
Consumer Products & Services: 4ocean
Financial Services - Up to 100 Employees: Wells Fargo Merchant Services - Account Management
Financial Services - 100 or More Employees: DenizBank
Healthcare & Pharma: UPMC Health Plan
All Other Industries: VIPKid Teacher Support Team
Public Services & Education: OmniUpdate
Software - Up to 100 Employees: Carbonite
Software - 100 or More Employees: Loopio Inc.
Telecommunications: AireSpring

Nicknamed the Stevie® from the Greek word “crowned,” the awards will be presented to winners at the 14th annual Stevie Awards for Sales & Customer Service awards banquet on Friday, February 28 at Caesar’s Palace Hotel in Las Vegas, Nevada USA. Tickets for the event are now on sale. More than 550 executives from around the world are expected to attend.  The presentations will be broadcast live via Livestream.

Sponsors of the 14th annual Stevie Awards for Sales & Customer Service include HCL Technologies, Sales Partnerships, Inc., and ValueSelling Associates, Inc.

Request an entry kit for the
2021 Stevie Awards for Sales & Customer Service.

Request the entry kit

Topics: Stevie Awards for Sales & Customer Service, Sales & Customer Service, People’s Choice Stevie® Awards, 2020 Stevie Awards for Sales & Customer Service

Finalists Announced in 14th Annual Stevie Awards for Sales & Customer Service

Posted by Daniel Ferguson on Thu, Jan 16, 2020 @ 11:15 AM

Gold, Silver, and Bronze Stevie Winners to Be Announced in Las Vegas on February 28

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Finalists in the 14th Annual Stevie® Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are crucial to business success, were announced today.

A diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, business development awards, and sales awards categories.

Organizations with five or more Finalist nominations include Achievers, Toronto, ON Canada; Allianz Global Assistance, Richmond, VA USA; Bounteous, Chicago, IL USA; Carbonite, Inc., Boston, MA USA; Cinch Home Services, Inc., Boca Raton, FL USA; Clarabridge, Reston, VA USA; Concentrix, Fremont, CA USA; CoverMyMeds, Columbus, OH USA; Cvent Inc, McLean, VA USA; Dell Technologies, worldwide; Delta Vacations, Minot, ND USA; DenizBank Financial Service Group, Istanbul, Turkey; DHL Express Vietnam, Hanoi; DHL Express, Johannesburg, South Africa; Druva, Sunnyvale, CA USA; GoDaddy, Scottsdale, AZ USA; HomeServe USA, Norwalk, CT USA; IBM, worldwide; John Hancock Financial Services, Boston, MA USA; Mailchimp, Atlanta, GA USA; NCR Corporation, Atlanta, GA USA; RAIN Group, Boston, MA USA; Sales Partnerships, Inc., Broomfield, CO USA; Spinnaker Support, Greenwood Village, CO USA; Sun Basket, San Jose, CA USA; TTEC, Englewood, CO USA; UPMC Health Plan, Pittsburgh, PA USA; VXI Global Solutions, Los Angeles, CA USA; Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA; and WNS (Holdings) Limited, Mumbai, India.

Visit http://www.StevieAwards.com/Sales for a full list of Finalists by category.

Gold, Silver, and Bronze Stevie Award placements from among the Finalists will be revealed during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, Nevada. Tickets are now on sale.

The awards are presented by the Stevie Awards, which organizes eight of the world’s leading business awards shows, including the prestigious International Business Awards® and American Business Awards®, and the Women|Future Conference.

More than 2,600 nominations from organizations of all sizes, in virtually every industry, in 48 nations were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide in seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

Beginning today through February 14, the general public may vote for their favorite providers of customer service in the People’s Choice Stevie® Awards for Favorite Customer Service. Voting is open at http://peopleschoice.stevieawards.com. Winners of the People’s Choice Stevie Awards in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 28.

Request an entry kit for the
2021 Stevie Awards for Sales & Customer Service.

Request the entry kit

Topics: Stevie Awards for Sales & Customer Service, Sales & Customer Service, 2020 Stevie Awards for Sales & Customer Service

Not Just B2B, People 2 People, Too

Posted by Maggie Gallagher on Thu, Jun 08, 2017 @ 10:27 AM

With the whole world going digital, many companies have become focused on their online activity, and customer service has become automated and frustrating. But for one of the original outgoing email service providers, SMTP2GO, their dedication to offering a friendly personal service to all clients is one of the many reasons why they won the Front-Line Customer Service Team of The Year award in the 2017 Stevie Awards for Sales & Customer Service.

Better Life = Better Business Sense

smtp2go.pngSMTP2GO provides 24/7 international customer support for servers across the globe. They’ve been listed by Deloitte Technology Fast 500 for five years in a row now and believe their success stems from their work-life balance values.

“Our employees' happiness directly affects their work performance and the customers, so we make sure that our team is happy.” SMTP2GO representative and fellow-blogger Louise Feaheny told us, “Our flexible positions, allowing them to work from home, or from a co-working space, means that they have the option to live their life around their jobs.”

Success and Giving Back

SMTP2GO is a business with a heart. Last year, a beach in the Abel Tasman National Park was almost sold and made private. SMTP2GO donated to the “Give A Little” project so they could purchase it and donate it to the people of New Zealand. Flexible work methods have also helped one of their customer support agents volunteer to foster abandoned puppies and kittens from an animal rescue center in Spain. Since she started, over 30 pups and kittens in the last year received loving attention in a home. SMTP2GO heard about what she had done and sponsored the shelter with a portion of the donation paying for a life-saving operation on an old abandoned Podenco dog named Amatxi.

SMTP2GO was pleased to say that Amatxi on the mend and looking for a home.

The Numbers Speak For Themselves

SMTP2GO also speaks to all of their employees on a regular basis to get feedback on anything they think is important. They then conduct annual reviews to make sure they're satisfied with their work. With over 90, 000 satisfied customers in over 140 countries, keeping employees happy is going well to say the least.

“Being kiwis, we're friendly!” Feaheny concluded, “We enjoy life and realize that problems and issues with work can affect your personal life, which is why we aim to resolve them as quickly as possible with little hassle. We get a kick out of helping people!”

Topics: best customer service, customer service awards, stevie awards for sales and customer service, Customer Service Team of the Year, Sales & Customer Service

New Customer Service Success Categories in the Sales & Customer Service Awards

Posted by Maggie Gallagher on Tue, Dec 22, 2015 @ 03:00 PM

Does your organization do a great job of addressing customers concerns in a timely manner, but doesn’t have a formal customer service department? The 2016 (10th Annual) Stevie Awards for Sales & Customer Service has created a category group just for you – Customer Service Success.

These new categories have been designed to complement the longstanding Customer Service Department of the Year categories. Rather than focus on the performance of a named customer service department, the customer service success categories recognize customer service-related achievements across your entire company or organization. You choose the successes you wish to highlight.

sascslogo.gifREVIEW THE ENTRY KIT HERE.

The Stevie Awards for Sales & Customer Service are the top awards for customer service, contact center, business development, teams and professionals worldwide. All organizations are eligible to be nominated, in addition to the new products and services used by those professionals.

Complete details are available at http://www.StevieAwards.com/Sales.

CUSTOMER SERVICE SUCCESS CATEGORIES

If your organization doesn't have a formal customer service function - if "everyone here works in customer service" is your motto - then these are the categories for you. If your organization has a formal customer service function, don't enter these categories - enter the Customer Service Department categories instead.

Information required for entries in these categories include:

(a) An essay of up to 650 words describing your organization's customer service-related accomplishments since July 1, 2014.

(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Customer Service Success - Business Service Industries
  2. Customer Service Success - Financial Service Industries
  3. Customer Service Success - Other Service Industries
  4. Customer Service Success - Technology Industries
  5. Customer Service Success - All Other Industries

Topics: best customer service, customer service awards, Stevie Awards for Sales & Customer Service, stevie awards for sales and customer service, Sales & Customer Service, favorite customer service, customer service success

Stevie® Awards for Sales & Customer Service Announce Finalists in 8th Annual Competition

Posted by Maggie Gallagher on Thu, Jan 23, 2014 @ 10:59 AM

SASCS logoFinalists in the 8th Annual Stevie Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development, and sales professionals, were announced today.

A diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, and sales awards categories.  Organizations with Finalists in multiple categories include AllClear ID, Bluegreen Vacations, Cars.com, Delta Air Lines, DHL Express, EMKAY, FedEx TechConnect, Canada's FreshBooks, John Hancock, Lennox Industries, LiveAnswer, Marriott Vacation Club, Marsh U.S. Consumer, Parlant Technology, PetRays Veterinary Telemedicine Consultants, Property Insight, Richardson, Salesforce, SoftPro, SurePayroll, Inc., Turkey's Turk Economy Bank, ValueSelling Associates, VIZIO, Inc., Turkey's Vodafone, and Wyndham Vacation Ownership. For a full list of Finalists by category, visit www.StevieAwards.com/Sales

Gold, Silver and Bronze Stevie Award winners will be announced during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas, Nevada.  Tickets are now on sale.

More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013.  Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges.  Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers. 

More than 100 members of seven specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 27 - February 5.  

Beginning today, the general public will be able to cast their votes for their favorite providers of good customer service in the People’s Choice Stevie® Awards for Favorite Customer Service Department.  Voting is open at http://www.stevieawards.com/Service.peopleschoice. Winners of the People’s Choice Stevie Awards for Favorite Customer Service in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 21.

About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  A sixth program, the German Stevie Awards, will debut later this year.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about The Stevie Awards at www.StevieAwards.com.

Sponsors and supporters of the eighth annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network, Competence Call Center, and ValueSelling Associates.


Topics: sales excellence, best customer service, best sales department, business awards, stevie awards, Stevie Awards for Sales & Customer Service, company awards, contact center awards, customer service excellence, Customer Service Team of the Year, award-winning customer service, best sales practices, peoples choice stevie awards, sales award, Sales & Customer Service, sales team awards