The Stevie Awards Blog

In HR Software, Nursing and Rehab Providers Find the Prescription for Wasteful Spending

Posted by Maggie Gallagher on Tue, Sep 11, 2018 @ 12:12 PM

Increased efficiency. Unified processes. Lower costs.

This combination of benefits has led to rapid growth for SmartLinx. The U.S.-based company provides a workforce management suite that helps organizations, including long-term and post-acute care facilities, simplify everything from hiring and payroll to scheduling and time recording.

Among the organizations that saw substantial results from the SmartLinx universal software solution is the Parker Jewish Institute for Health Care and Rehabilitation. The New York, New York, United States, senior living facility was suddenly able to make payroll more efficient and streamline employee work practices within one platform. Ultimately, this saved the company hundreds of thousands of dollars in labor costs.

smartlinxNumerous organizations have experienced similar results across the United States. Oriol, a health care agency in Massachusetts, United States, was able to slash inefficient overtime costs. The Greek Rehabilitation and Care Center near Chicago, Illinois, United States, was able to reduce a process from 60 reported work hours down to just two minutes. Outcomes like this consistently help SmartLinx achieve high user retention rates and average more than 50 percent annual growth.

SmartLinx was also the first software company to offer a complete solution for Affordable Care Act compliance, and the company routinely expresses a commitment to staying ahead of all ACA regulations.

While health care and senior living facilities are a core part of the company’s business, its software also serves the needs of government agencies, hospitality programs, and manufacturing enterprises. With the SmartLinx software, companies are able to unify their processes and departments and make them more efficient, saving them significant money in the process.

SmartLinx was founded in 2000 and maintains 100 staff members. It operates from its headquarters in Edison, New Jersey, United States, and has a support center in North Charleston, South Carolina, United States.

A Focus on Customer Service

A personal approach with their partners only improves business relationships and increases success for SmartLinx, according to CEO Marina Aslanyan.

“We don’t work with ‘clients,’” she told Forbes. “We consider them our partners, and we provide services to them that allow them to transform their businesses.”

The company’s laser focus on customer service, which includes using scorecards to enable customer health monitoring and value confirmation, earned it the Bronze Stevie® Award for Best Use of Technology in Customer Service in the Computer Industries category.

It is not, however, the first time SmartLinx has crossed the stage at a Stevie Awards ceremony. In 2017, the management team won a Bronze Stevie Award for Innovation in Customer Service. In 2016, the firm earned a gold Stevie for Customer Service Management Team of the Year.

The company’s commitment to creating a satisfying user experience made this latest accolade all the more special, according to Darcy Grabenstein, a content manager at SmartLinx.

“The Stevie Awards, particularly those for customer service, underscore the priority SmartLinx places on customer success,” Grabenstein says. “They validate our efforts to ensure our customers are satisfied, not only with our products but with the support behind them.”

Two SmartLinx customer support team members also earned individual awards in the Stevie Awards for Sales & Customer Service this year. Thomas VanAntwerp, a customer support team leader, won the gold award for Young Customer Service Professional of the Year in the Technology Industries segment, and Brandon Tahquette, a customer support specialist, won a silver award as Front-Line Customer Service Professional of the Year.

The leadership team consistently ensures innovation and diversity are part of the company’s culture. Grabenstein says the team regularly evaluates and advances technology concepts; targets industry challenges, such as those evolving in the ACA, senior care, and health care fields; and encourages growth, training, and sharing perspectives in the workplace. This fosters a healthy working environment and company growth.

“We are growing rapidly, but we are committed to maintaining the level of service our clients are accustomed to,” says Grabenstein. “We are committed to their success.”

Topics: customer service awards, sales awards, stevie awards for sales and customer service, customer service success, sales turnaround, business developement

Stevie Winner Captures Beautiful Moments...and Sales Awards

Posted by Maggie Gallagher on Wed, Jul 12, 2017 @ 02:45 PM

Capturing moments through the art of photography can be powerful when done right. C.Mae Design is an eight person photography team based out of Wisconsin who believes photography boils down to light, laughter, trust, and the power of capturing the connection between individuals. Their business has doubled in sales every year since 2013, and they are delighted to have captured over 437,000 smiles since C.Mae Design’s opening.  In the 2017 Stevie Awards for Sales & Customer Service C.Mae won the Bronze Stevie Award for Sales Turnaround.

Keeping Good Company

C. Mae Design.jpgThe company likes to accept clients who cherish other people in their lives, and customers who want to capture the beauty in real moments. Cassandra Spiegelhoff, owner of C.Mae Design describes their ideal customer.

“The C.Mae Design client is someone who cherishes the people in their lives. Someone who finds beauty in real moments that include tears of joy, warm hugs, and loud laughter.”

With their team of 8 photographers and 2 office assistants, many of their photographers do double duty as editors, teachers and mentors. Coming into their 5th year of business, Cassandra expresses their excitement about celebrating a 50th wedding anniversary with 500 couples.

“We are obsessed with finding and creating beautiful light and turning sweet moments into stunning imagery”

Chasing Moments

Photography is always changing. The editing styles, posing styles, new innovative techniques, and the evolving technology always makes for improvement. C.Mae Design staff enjoy doing what they love and are always learning how to service their clients better.

“At our sessions, you will find us playing music, laughing, lifting things, and maybe even climbing trees or jumping into water for the perfect shot.” Cassandra relayed, “Each session really is a new adventure with new friends and we can’t wait for you to be part of the experience.”

As passionate storytellers and don’t-care-who’s-watching dancers, what they ask of you is to fully, authentically, and awkwardly just be yourself. This is where the magic is. At C.Mae Design, they focus heavily on capturing you. THE REAL YOU. The real, funny, gorgeous you.

Awards Capture Moments Too

Like photos, awards can signify a moment in time when your hard work was cherished by your peers. Cassandra recalls the time their supervisor had recommended them to apply to the Stevie Awards, and then they won.

“We are so excited to show it off! The acknowledgment of our organization and staff is wonderful and uplifting!!”

Since then, they’ve also been awarded Best Of Weddings on The Knot in 2016 and Couples' Choice Awards from Wedding Wire in both 2016 and 2017.

“We simply believe in what we do and enjoy it! We are motivated by spreading the love! The truth is that life is hard and any time you can devote to appreciate the people in your life is beautiful. Our photography sessions highlight the love shared between individuals and their stories. What is more beautiful than that?” Cassandra concluded, “Always do your best! The golden rule of ‘treat others how you would like to be treated’ is great. We like using the platinum rule of ‘treat others the way they want to be treated.’"

Topics: sales awards, stevie awards for sales and customer service, best sales practices, best sales team, sales turnaround