第15回スティービー・セールス&カスタマーサービス賞エントリー受付開始

Posted by Clara Im on Thu, Sep 24, 2020 @ 10:42 AM

世界最高のビジネス賞プログラムを主催するThe Stevie Awardsが2021年(第15回)スティービー・セールス&カスタマーサービス賞のエントリー受付を開始しました。エントリーキット、プログラムの詳細はホームページ(http://www.StevieAwards.com/Sales)をご覧ください。

世界中のあらゆるカスタマーサービス、コンタクトセンター、ビジネス開発および営業部署、チームおよび専門家だけでなく専門家が利用する新製品、サービスおよびソリューションプロバイダのすべてが受賞候補として応募することができます。2021年のプログラムでは2019年7月1日以降の業績を基準として受賞者を決定します。

SASCS release

エントリー料が割引される早期エントリーの締切りは2020年10月14日です。最終エントリーの締切りは11月12日ですが、遅延料を支払うと2021年1月13日まで応募できます。ファイナリストは1月中旬に発表される予定で、3月5日にラスベガスのシーザーズ・パレスホテルで開催される授賞式でゴールド、シルバー、ブロンズ受賞者が発表されます。

スティービー・セールス&カスタマーサービス賞にはセールス賞カスタマーサービス賞ビジネス開発賞新製品賞ソリューションプロバイダなど150以上のカテゴリーで様々な賞を授与しています。参加企業は以下のようなカテゴリーに制限なく応募することができます。

  • 今年のシニア営業幹部、今年の営業担当者などのセールス個人カテゴリー
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  • 今年のグローバルセールスチーム、今年のオンラインセールスチームなどのセールスチームカテゴリー
  • 今年の営業ターンアラウンド、今年のセールストレーニングまたはコーチングプログラムなどの営業成果カテゴリー
  • 14産業グループの優秀セールスカテゴリー
  • 今年の第一線カスタマーサービス専門家、今年のカスタマーサービスリーダーなどのカスタマーサービスとコンタクトセンターの個人カテゴリー 
  • 今年のコンタクトセンター、今年のバックオフィスカスタマーサービスチームなどのカスタマーサービスとコンタクトセンターのチームカテゴリー
  • 電子商取引カスタマーサービス賞、カスタマーサービスイノベーション賞などのカスタマーサービスとコンタクトセンターの成果カテゴリー
  • 12産業グループのカスタマーサービス部門カテゴリー
  • 5つの産業グループのカスタマーサービス成功カテゴリー
  • 最高の新規ビジネスインテリジェンスソリューション、最高の新規マーケティングソリューションなどの新製品とサービスカテゴリー
  • 今年の営業コンサルティング業務、今年のインセンティブ、報酬または認定供給者などのソリューションプロバイダカテゴリー
  • 今年のビジネス開発専門家または今年のビジネス開発成果(ホスピタリティ&レジャー)などのビジネス開発カテゴリー

今年新しくなったことは、短い動画またはいくつかの質問の回答を提出するようにし、全カテゴリの提出要件が簡素化したということである。

2021年の新規カテゴリには、組織、同僚、顧客、コミュニティーのパンデミックの衝撃を解決するためのビジネスの開発、顧客サービス、営業の専門家たちの努力を認定する、6つのエントリー料のない新型コロナウイルスに対応するカテゴリが含まれる。

2021の授賞式では、スティービー・フェイバリット・ カスタマーサービス賞(Peoples Choice Stevie Awards for Favorite Customer Service)が選ばれます。この賞はスティービー・セールス&カスタマーサービス賞で人気を集めている賞で、一般の人々が「今年のカスタマーサービス部門」カテゴリーのファイナリストのうち、気に入ったカスタマーサービスを提供している企業に投票した結果をもとに受賞者が決定します。

2020のスティービー・セールス&カスタマーサービス賞受賞者は American Airlines, Barclays, Carbonite, Cisco, Clarabridge, Cricket Wireless, Cvent, Delta Vacations, DHL Express, GoDaddy, Mailchimp, OneWest Bank, SAP, Wells Fargo Treasury Management, VIZIO Inc. などです

2021のプログラムは世界の150人以上の専門家によって審査が行われました

Topics: business awards, スティービー・セールス&カスタマーサービス賞, Steve Awards for Sales and Customer Service

征集第15届销售及客户服务史蒂夫®奖参展作品

Posted by Clara Im on Thu, Sep 24, 2020 @ 10:34 AM

在美拉斯加斯行最佳和客务奖颁奖仪

行世界最佳商奖评奖的史蒂夫®(Stevie® Awards)始征集 2021 (15)售及客史蒂夫®奖参展作品。要及象相具体详见(http://www.StevieAwards.com/Sales)

全世界所有的客联络中心、商务开发以及售部团队家都有格,家使用的新品和服、解方案供商也可以展。2021年大根据201971日以后的成果获奖者。

SASCS release

早期参展截止日为2020年10月14日,可享受参展费优惠。普通参展截止日期为11月12日,最终参展截止日期为2021年1月13日,此时需缴纳滞纳金。入围者1月中旬通报,其中金银铜史蒂夫®奖的获奖者将于3月5日在美国拉斯维加斯凯撒皇宫大酒店举行的颁奖仪式上公布。

及客史蒂夫®的特点是分150以上目,包括务开发奖 方案供等。加企可在下列目提交展作品,展作品不个数

  • 年度高级销售主管和年度销售代表等销售个人类别

    年度全球销售团队和年度在线销售团队等销售团队类别

    年度销售周转率和年度销售培训或指导计划等销售业绩类别

    14个行业分组中的优秀销售类别

    年度一线客户服务专业人员和年度客户服务领导等客户服务和联络中心个人类别

    年度联络中心和年度后台客户服务团队等客户服务和联络中心团队类别

    电子商务客户服务奖和客户服务创新奖等客户服务和联络中心成就类别

    12个行业分组中的客户服务部门类别

    5个行业分组中的客户服务成功类目

    最佳新商业解决方案和最佳新营销解决方案等新产品和服务类别

    年度销售咨询解决方案供应企业类别

    年度业务发展专业人士和年度商务发展成就(住宿与休闲领域)等商务发展类别

今年与往年不同的是简化了所有类别的提交要求可以选择提交简短视频或对几个定向问题的简短回答。

2021年的新类别包括应对新冠肺炎的6个免除参展费的类别这些类别将表彰业务发展、客户服务和销售专业人员在解决新冠肺炎大流行对其组织、同事、客户和社区的影响方面所做出的出色努力。

2021年颁奖仪式中,将公布市民们评选的最佳客户服务史蒂夫®(Peoples Choice Stevie Awards for Favorite Customer Service)该奖项是销售及客户服务史蒂夫®奖中非常受欢迎的奖,是根据普通大众在年度客户服务部门类目的所有决赛入围作品中,为自己最喜爱的提供客户服务的组织投票的结果评选的。

2020销售及客户服务史蒂夫®奖的获奖作品包括 American Airlines, Barclays, Carbonite, Cisco, Clarabridge, Cricket Wireless, Cvent, Delta Vacations, DHL Express, GoDaddy, Mailchimp, OneWest Bank, SAP, Wells Fargo Treasury Management, VIZIO Inc.等。

全世界150多名专家将进行2021年大奖的审查。

Topics: business awards, Steve Awards for Sales and Customer Service, 销售及客户服务史蒂夫奖

제15회 영업 및 고객서비스 스티비대상 출품작 모집

Posted by Clara Im on Thu, Sep 24, 2020 @ 10:23 AM

비즈니스 개발고객 서비스영업 성과와 전문가  수상 후보

세계 최고의 비즈니스 대상 프로그램들을 주관하는 스티비 어워즈(Stevie® Awards)가 2021년 (15회) 영업 및 고객서비스 스티비대상 출품작 모집을 시작했다. 출품요강과 대상 관련 상세 내용은 홈페이지(http://www.StevieAwards.com/Sales)에서 볼 수 있다.

전 세계 모든 고객 서비스, 컨택 센터, 비즈니스 개발 및 영업 부서, 팀 및 전문가뿐만 아니라, 이 전문가들이 이용하는 신제품, 서비스 및 솔루션 공급업체 모두 수상 후보로 출품할 수 있다. 2021년 대상은 2019년 7월 1일 이후의 업적을 기준으로 수상자를 결정한다.

SASCS release

출품비가 할인되는 조기 출품 마감일은 2020년 10월 14일이다. 최종 출품 마감일은 11월 12일이지만, 지체료 지불 시 2021년 1월 13일까지 출품할 수 있다. 최종 본선진출작은 1월 중순에 발표될 예정이며, 3월 5일 (건강과 안전 조건이 허락된) 미국 라스베이거스의 시저스 팰리스 호텔에서 열리는 시상식에서 스티비 금상, 은상, 동상 수상자가 발표된다.

영업 및 고객 서비스 스티비대상은 150개 이상의  영업상,  고객 서비스상,  비즈니스 개발상,  신제품상 및  솔루션 공급업체상 등 여러 부문에 걸쳐 다양한 상을 시상한다. 참가 기업들은 아래와 같은 카테고리에 제한 없이 출품작을 제출할 수 있다.

  • ㆍ올해의 시니어 영업 임원과 올해의 영업 대행인와 같은 영업 개인 부문
    ㆍ올해의 글로벌 영업팀과 올해의 온라인 영업팀과 같은 영업팀 부문
    ㆍ올해의 영업 전환과 올해의 영업 교육 또는 코칭 프로그램과 같은 영업 성과 부문
    ㆍ14개 산업 그룹의 우수 영업 부문
    ㆍ올해의 접점 고객서비스 전문가와 올해의 고객서비스 리더와 같은 고객서비스와 컨택센터 개인 부문
    ㆍ올해의 컨택센터와 올해의 비영업 고객서비스팀과 같은 고객서비스와 컨택센터 팀 부문
    ㆍ온라인 상거래 고객서비스상과 고객서비스 혁신상과 같은 고객서비스와 컨택센터 성과 부문
    ㆍ12개 산업 그룹의 고객서비스 부서 부문
    ㆍ5개 산업 그룹의 고객서비스 성공 카테고리
    ㆍ최고의 새로운 비즈니스 정보 솔루션과 최고의 새로운 마케팅 솔루션과 같은 신제품과 서비스 부문
    ㆍ올해의 영업 컨설팅 솔루션 공급업체 부문
    ㆍ올해의 비즈니스 개발 전문가 또는 올해의 비즈니스 개발 성과(숙박&레저 부문)과 같은 비즈니스 개발 부문

올해 새로운 점은, 짧은 동영상 또는 몇몇 지시된 질문들에 대한 답변을 제출하도록 선택지를 제공하고, 전체 카테고리의 제출 요건이 간소화되었다는 것이다.

2021년 신규 카테고리에는 조직, 동료, 고객, 커뮤니티의 팬데믹의 충격을 해결하기 위한 비즈니스 개발, 고객 서비스, 영업 전문가들의 뛰어난 노력들을 인정하는 여섯개의 출품료가 없는 코로나19 대응 카테고리들이 포함된다.

2021년 시상식에는 시민들이 뽑은 가장 좋은 고객 서비스 스티비상(People’s Choice Stevie Awards for Favorite Customer Service)이 선정된다. 이 상은 영업 및 고객 서비스 스티비대상에서 큰 인기를 누리고 있는 상으로, 일반 대중들이 '올해의 고객 서비스 부서' 부문 본선 진출작 중 자신이 좋아하는 고객 서비스를 제공한 기업에 투표한 결과를 토대로 수상자가 결정된다.

2020년 영업 및 고객 서비스 스티비대상 수상자에는 American Airlines, Barclays, Carbonite, Cisco, Clarabridge, Cricket Wireless, Cvent, Delta Vacations, DHL Express, GoDaddy, Mailchimp, OneWest Bank, SAP, Wells Fargo Treasury Management, VIZIO Inc. 등이 있다.

2021년 대상은 전 세계 150여 전문가들에 의해 심사가 이루어진다.

Topics: business awards, 비즈니스대상, Steve Awards for Sales and Customer Service, 영업 및 고객서비스 스티비대상

Letzte Möglichkeit zur Teilnahme an den Stevie Awards for Sales & Customer Service

Posted by Catrin Beu on Tue, Jan 07, 2020 @ 09:49 AM

SASCS2019_social_01.02.2020

Am 9. Januar endet die Teilnahmefrist der 14. Stevie Awards for Sales & Customer Service. Bis dahin können noch Nominierungen für herausragende Leistungen im Vertriebs- und Kundenservice online eingereicht werden. 

Nominiert werden können Abteilungen, Teams und Fachkräfte aus den Bereichen Kundenservice, Kontaktzentrum, Unternehmensentwicklung und Vertrieb, sowie neue Produkte, Dienstleistungen und Lösungsanbieter, die Unternehmen in diesen Bereichen unterstützen. Zulässig sind Leistungen, die seit dem 1. Juli 2018 erbracht wurden.

Die Finalisten werden am 16. Januar öffentlich bekanntgegeben. Die Gold-, Silber- und Bronzeplatzierungen werden im Rahmen der feierlichen Preisverleihung am 28. Februar im Caesars Palace in Las Vegas verkündet.

Die Stevie Awards for Sales & Customer Service bieten über 150 Kategorienin den Bereichen Verkauf, Kundenservice, Unternehmensentwicklung, Produkte und Lösungsanbieter.

Darunter sind neben den etablierten Kategorien auch einige Neuheiten, wie beispielsweise Customer Service Training Professional of the Year, Customer Service Training Team of the Year: External, Customer Service Training Team of the Year: Internal, Best Customer Engagement Initiative, Customer Service Training or Coaching Program of the Year, Sales Enablement Program of the Year, Sales Incentive Program of the Year sowie White Paper or Research Paper of the Year.

In diesem Jahr werden auch wieder die People‘s Choice Stevie Awards for Favorite Customer Service, ein beliebter Bestandteil der Stevie Awards for Sales & Customer Service, vergeben. Bei diesen Awards wählt die Öffentlichkeit den beliebtesten Anbieter aus den Finalisten der Customer Service Department of the Year. Die öffentliche Abstimmung findet von 16. Januar bis zum 14. Februar statt. Den Link zur Abstimmung finden Sie unter www.StevieAwards.com/sales.

Im vergangenen Jahr konnten zwei Unternehmen aus Deutschland bei den Stevie Awards for Sales & Customer Service punkten. Der Softwareriese SAP SEaus Walldorf wurde mit zwei Silber Stevie Awards in den Kategorien Innovation in Customer Service - Computer Industriesund Best Use of Technology in Customer Service - Computer Industries ausgezeichnet. Der Berliner Chauffeur & Limousine Service Blacklanegewann einen Bronze Stevie Award in der Kategorie Front-Line Customer Service Team of the Year - Other Service Industries.

Wenn auch Sie bei den Preisträgern der 14. Stevie Awards for Sales & Customer Service dabei sein wollen, bewerben Sie sich unter www.StevieAwards.com/Sales.

 

 

Topics: People's Choice Stevie Awards, Kundenservice, Vertrieb, Steve Awards for Sales and Customer Service, Wirtschaftspreis für Vertrieb und Kundenservice

Finaler Einsendeschluss der 14. Stevie Awards for Sales & Customer Service in Sicht

Posted by Catrin Beu on Thu, Nov 07, 2019 @ 09:23 AM

SASCS2019_social_NovemberDie Bewerbungsphase des speziellen Wirtschaftspreises für Kundenservice und Vertrieb läuft auf Hochtouren. Noch bis zum 13. November 2019 können Unternehmen aus der ganzen Welt sich mit ihren Leistungen bewerben.

Nominiert werden können Abteilungen, Teams und Fachkräfte aus den Bereichen Kundenservice, Kontaktzentrum, Unternehmensentwicklung und Vertrieb, sowie neue Produkte, Dienstleistungen und Lösungsanbieter, die Unternehmen in diesen Bereichen unterstützen. Zulässig sind Leistungen, die seit dem 1. Juli 2018 erbracht wurden.

Wem die Zeit bis zum 13. November zu knapp wird, hat die Möglichkeit mit der Zahlung einer Nachgebühr seine Nominierungen noch bis zum 9. Januar 2020 einzureichen. Die Finalisten werden dann Mitte Januar bekanntgegeben. Die Gold-, Silber- und Bronzeplatzierungen werden im Rahmen der feierlichen Preisverleihung am 28. Februar im Caesars Palace in Las Vegas verkündet.

Die Stevie Awards for Sales & Customer Service bieten über 150 Kategorienin den Bereichen Verkauf, Kundenservice, Unternehmensentwicklung, Produkte und Lösungsanbieter.

Darunter sind neben den etablierten Kategorien auch einige Neuheiten, wie beispielsweise Customer Service Training Professional of the Year, Customer Service Training Team of the Year: External, Customer Service Training Team of the Year: Internal, Best Customer Engagement Initiative, Customer Service Training or Coaching Program of the Year, Sales Enablement Program of the Year, Sales Incentive Program of the Year sowie White Paper or Research Paper of the Year.

In diesem Jahr werden auch wieder die People‘s Choice Stevie Awards for Favorite Customer Service, ein beliebter Bestandteil der Stevie Awards for Sales & Customer Service, vergeben. Bei diesen Awards wählt die Öffentlichkeit den beliebtesten Anbieter aus den Finalisten der Customer Service Department of the Year. Die öffentliche Abstimmung findet von 16. Januar bis zum 14. Februar statt. Der Link zur Abstimmung wird kurz vorher bekanntgegeben.

Im vergangenen Jahr konnten zwei Unternehmen aus Deutschland bei den Stevie Awards for Sales & Customer Service punkten. Der Softwareriese SAP SEaus Walldorf wurde mit zwei Silber Stevie Awards in den Kategorien Innovation in Customer Service - Computer Industriesund Best Use of Technology in Customer Service - Computer Industriesausgezeichnet. Der Berliner Chauffeur & Limousine Service Blacklanegewann einen Bronze Stevie Award in der Kategorie Front-Line Customer Service Team of the Year - Other Service Industries.

Wenn auch Sie bei den Preisträgern der 14. Stevie Awards for Sales & Customer Service dabei sein wollen, bewerben Sie sich unter www.StevieAwards.com/Sales.

 

 

Topics: Kundenservice, Vertrieb, Wirtschaftspreis, Steve Awards for Sales and Customer Service, Wirtschaftspreis für Vertrieb und Kundenservice, Internationaler Wirtschaftspreis, 2020 Stevie Awards for Sales & Customer Service

International Data Corporation Predicts Big Things for Composable/Disaggregated Infrastructure (CDI)

Posted by Daniel Ferguson on Wed, Sep 18, 2019 @ 12:53 PM

Composable/disaggregated infrastructure, or CDI, is a relatively new topic in the tech world, but you may start hearing about it a lot more in the near future. Several market forecasts and industry trends seem to suggest this new approach to the cloud will soon be readily adopted and employed across businesses, whether they’re small, midmarket, or enterprise.

computer data

What Is CDI?

CDI is an emerging technology that essentially shifts the mind-set about physical technological infrastructure. Rather than treating tangible devices (servers, storage, and networking) as items that can only be configured and controlled manually, CDI allows you to abstract these entities and to treat them as services that can be controlled by code. According to the International Data Corporation (IDC), CDI uses “high-bandwidth, low-latency interconnects to aggregate compute, storage, and networking fabric resources into shared resource pools that can be available for on-demand allocation.” The system employs “rack-scale architecture” to penetrate physical barriers in the server, which subsequently allows storage, memory, and computing resources to be allocated in real time as needed.

The Forecasted Future of CDI

IDC, which was founded in 1964, provides market intelligence and advisory services in the information technology, telecommunications, and consumer technology sectors. The corporation is largely considered one of the world’s most established, respected, and premier voices in market forecasting. The company recently released a report entitled “Worldwide Composable/Disaggregated Infrastructure Forecast, 2018–2023,” which details the predicted revenue growth of that industry. The findings are substantial.

The IDC calculated CDI revenue for 2017 at $300.2 million—a relatively modest but not surprising number for a still-nascent technology. That number, however, is projected to jump to just shy of $3.4 billion by 2022. That’s an aggressive 58.2 percent compound annual growth rate (CAGR) over a five-year period.

For their report, the IDC considers the CDI industry to be composed of three major elements: appliances and platforms, software, and associated hardware drag. While all three of these elements are projected to see higher-than-average growth over the coming years, the IDC predicts the pace will vary from segment to segment. Disaggregated hardware is projected to reach a six-year CAGR of 58.5 percent and earnings of $4.4 billion, and composable software is predicted to see a six-year CAGR of 53.8 percent and $325.6 million in revenue.

Given all that, the CDI market segment is still only projected to comprise about 4.1 percent of the entire server market in 2023. For investment-minded individuals, this could mean massive potential. By investing heavily in these CDI technologies now, it offers the possibility of gathering a significant market share in years to come.

How Smaller Companies Are Changing the CDI Game

Major information technology players, such as Hewlett Packard Enterprise and Dell, have largely dominated the headlines surrounding CDI, but the IDC report suggests this could change over the coming years. This influence of smaller, emerging companies could be the key to the industry’s potentially meteoric success. Rather than relying on a handful of established companies to carry the burden of this technology, new vendors will enter the market, solving infrastructure-related IT challenges and improving the overall viability and adoption of CDI.

cloudistics-logoCloudistics, which was founded in 2013 in Reston, Virginia, United States, and recently took home a Bronze Stevie® Award for Front-Line Customer Service Team of the Year, is one such private cloud software solution. They work to streamline IT service delivery and to help organizations run their essential operational functions.

“Our aim is to offer organizations a new tool to accelerate digital transformation, making a private cloud infrastructure easy to implement, to deploy, to operate, and to maintain,” says Sarah Shkargi, the vice president of client relations at Cloudistics. “We’re looking to provide a premium experience paired with predictable performance and powerful operational efficiencies, including a 60 percent reduction in IT service deployment time and 40 percent savings in training and specialist costs.”

Cloudistics—and companies like it—exemplify the positive changes that have been taking place in the CDI sphere.

“Two years ago, if you wanted CDI, you were buying massive installations from a few major hardware vendors,” says Shkargi. “Now, start-ups can deliver smaller-scale, entirely software-defined CDI that isn’t wedded to legacy approaches and is suitable for organizations of all sizes. These examples offer real advantages over a do-it-yourself or hyperconverged infrastructure, and some even offer price points that are more attractive than the public cloud.”

As the infrastructure needs of companies continue to grow more complex and varied, companies are increasingly projected to realize that simply stacking management layers within on-premises infrastructure doesn’t suffice.

“The world is moving irrevocably toward a multi-cloud, multisite, geo-distributed model,” says Shkargi, “And CDI, with the innovations of industry giants and emerging vendors, can deliver the reliability, agility, and versatility companies need.”

Offerpad recently won a Bronze Stevie Award for Front-Line Customer Service Team of the Year in the Technology Industries category at the 2019 Stevie Awards for Sales & Customer Service in Las Vegas.

Interested in winning a Stevie Award in 2020?

Request the entry kit here.

Topics: Steve Awards for Sales and Customer Service, computer software awards

Kundenservice- und Vertriebs-Champions gesucht!

Posted by Catrin Beu on Sun, Aug 04, 2019 @ 01:50 PM

Startschuss für die Stevie® Awards for Sales and Customer Service 2020  

Preisträgerin der Stevie Awards for Sales & Customer Service

Zum 14. Mal rufen die Stevie® Awards zu dem jährlich ausgelobten Wirtschaftspreis für Kundenservice und Vertrieb auf. Ab sofort können Abteilungen, Teams und Fachkräfte aus den Bereichen Kundenservice, Kontaktzentrum, Unternehmens-entwicklung und Vertrieb weltweit ihre Nominierungen einreichen. Auch externe Lösungsanbieter dürfen sich mit ihren Produkten und Dienstleistungen bewerben.

Den Teilnehmern stehen über 150 Kategorien für Awards im Bereich Verkauf, Kundenservice, Unternehmensentwicklung, Produkte und Lösungsanbieter zur Verfügung und sie können beliebig viele Nominierungen in beliebig vielen Kategorien einreichen.

Neu in diesem Jahr sind

Die größte Neuerung in diesem Jahr ist, dass anstelle des Essays zur Beschreibung der erbrachten Leistung auch ein bis zu fünf Minuten langes Video eingereicht werden kann. Dabei gilt, dass die nominierten Leistungen seit dem 1. Juli 2018 erbracht worden sein müssen.

Für die Awards gibt es drei Teilnahmefristen. Teilnehmer, die ihre Nominierungen bis zum 16. Oktober 2019 einreichen, profitieren dabei von reduzierten Teilnahmegebühren. Die reguläre Teilnahmefrist endet am 13. November 2019, verspätete Anmeldungen werden jedoch noch bis zum 9. Januar 2020 mit einer Nachgebühr entgegengenommen.

Die Finalisten werden Mitte Januar bekanntgegeben. Die Gold, Silber und Bronze Stevie Award Platzierungen erfahren die Preisträger im Rahmen eines Galadinners am 28. Februar 2020 im Caesars Palace in Las Vegas.

Im vergangenen Jahr waren über 2.700 Nominierungen von Unternehmen aus 45 Nationen und jeder Branche und Größe bei den Stevie Awards for Sales and Customer Service eingegangen. Aus Deutschland hatten der Software-Riese SAP SE aus Walldorf und der Berliner Chauffeur & Limousinen Service Blacklane die international besetzte Jury überzeugt. Deutsche Post DHL gewann zahlreiche Gold, Silver und Bronze Stevie Awards für seine internationalen Aktivitäten und gewann das sechste Jahr in Folge den Grand Stevie Award als die meist geschätzte Organisation des Jahres.

Mehr über die Stevie Awards for Sales & Customer Service 2020 erfahren Sie im Videointerview mit Michael Gallagher: 

Topics: The Stevie Awards for Sales & Customer Service, Steve Awards for Sales and Customer Service, Wirtschaftspreis für Vertrieb und Kundenservice

A Safer Journey with Safelite AutoGlass

Posted by Maggie Gallagher on Mon, Aug 28, 2017 @ 12:26 PM

When your windshield is suddenly chipped or cracked, it can quickly become a nuisance and a distraction from the road. A crack larger than a dollar can obstruct the road in front of you, endanger others and lower the integrity the overall safety of your vehicle.

That’s where Safelite AutoGlass comes in—they are the largest provider of vehicle glass repair and replacement services in the United States. In 2017 they won the Gold Stevie Award for Customer Service Innovation in the Stevie Awards for Sales & Customer Service for its new one-stop solution to calibrate ADAS cameras after a windshield replacement.

Over Six Million Lifetime Guarantees

With more than 7,800 mobile glass shops and stores in all 50 states, Safelite AutoGlass is the nation’s largest provider of vehicle glass repair and replacement services. Safelite spokesperson Katie Salvator recalls their previous year’s success in regards to speedy service.

safelite.jpg“Last year, six million customers chose Safelite AutoGlass for its 24/7 national contact centers, advanced online scheduling, superior repair and replacement systems and the industry’s only nationwide lifetime guarantee.”

Safelite AutoGlass is a member of the Safelite Group family of brands, which together make a difference in the lives of 10 million customers annually.

Unbreakable Reputation

As the country’s largest service provider, their new one-stop solution to calibrate ADAS cameras after a windshield replacement made a huge impact in road safety across the nation.

“Winning a Stevie Award offers third-party credibility and recognition of our efforts to create a better customer experience.”

Katie also acknowledges Ed Sprigler, Safelite AutoGlass VP for Strategic Initiatives,, who has largely contributed to Safelite’s success.

“Ed is a problem solver, and no challenge is too big or too complex for him to eagerly roll up his sleeves and tackle it. It’s that kind of can-do attitude that helps make Ed an exceptional customer service award winner for leading the ADAS solution.

People Powered and Customer Driven

Safelite's core success can be attributed to their People Powered and Customer Driven strategy. “Being people powered means that we power our performance by thinking ‘people first’ and by having talented, happy and engaged people who deliver extraordinary results, Katie explains.”

Katie lists their four cornerstones to People Powered:

  • Leadership
  • Focus
  • Talent
  • Caring

Their Customer Driven success focuses on achieving extraordinary results by looking at their business through the eyes of their customer, making it easy for them to ensure their experience is memorable. Katie relays the four elements to being Customer Driven:

  • Listen
  • Focus
  • Create
  • Delight

With nearly 14,000 people employed across the United States, these two core mindsets have helped them continue to create memorable experiences for customers every day by demonstrating their Safelite Spirit.

Greater Than the Task at Hand

Having a greater purpose matters to people. At Safelite, their purpose is to make a difference and bring unexpected happiness to people’s everyday lives. Katie believes their purpose isn’t about what they do; it’s about the way they do it.

“It is something that motivates us to strive to achieve something greater than the task at hand ... and it influences the way we do it. When it comes to our customers, there’s a quote: ‘I may not remember what you said or even what you did, but I’ll always remember the way you made me feel.’"

Topics: best customer service, customer service awards, sales awards, best sales practices, Steve Awards for Sales and Customer Service