The Stevie Awards Blog

ValueSelling Associates to Sponsor Stevie® Awards for Sales & Customer Service for Ninth Consecutive Year

Posted by Maggie Gallagher on Wed, Dec 07, 2016 @ 05:05 PM

The Stevie® Awards, organizers of the world’s premier business awards programs, haveannounced that ValueSelling Associates Inc., the creator of the ValueSelling Framework, has signed to be a sponsor of its Stevie Awards for Sales & Customer Service program for the ninth consecutive year.

The 2017 (11th annual) Stevie Awards for Sales & Customer Service are accepting nominations through January at www.StevieAwards.com/Sales.  The program recognizes the year’s best achievements in sales, business development and customer service.  The awards will be presented at Caesars Palace in Las Vegas on February 24. 

REVIEW THE ENTRY KIT HERE.

ValueSelling Associates offers its customers a conversational, question-based sales methodology that is simple, logical and scalable, empowering sales organizations around the globe with a proven formula to qualify prospects, accurately forecast and close more deals.

Value selling ballroom 2.jpgThe Stevie Awards for Sales & Customer Service offer our customers and their peers around the world the opportunity to seek public recognition for their achievements, and we’ve seen time and again how meaningful and impactful it is for them to win a Stevie,” said Julie Thomas, president and CEO of ValueSelling Associates.  “We’re pleased to be able to support this program again in 2017, as our customers will benefit from the opportunity to celebrate their good work.”

The Stevie Awards for Sales & Customer Service feature more than 135 sales awards, customer service awards, business development awards, new product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  •         Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  •         Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  •         Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  •         Sales Distinction categories in 13 industry groupings
  •         Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  •         Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  •         Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  •         Customer Service Department categories in 11 industry groupings
  •         Customer Service Success categories in five industry groupings, to recognize the customer service-related achievements of organizations without a formal customer service function
  •         New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  •         Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards or Recognition Provider of the Year
  •         Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year    

The 2017 program offers new categories for new products and services and solution providers. New categories for new products and services include Customer Service or Sales Book of the Year, Customer Service Training Product of the Year and Sales Training Product of the Year. The new solution provider category for 2017 is Leadership or Management Training Practice of the Year.

The 2017 competition will be judged by more than 200 professionals around the world.

Stevie Winners in the 2016 edition of the awards included Adobe Systems, Cars.com, Comcast, CubeSmart, Delta Air Lines, DP DHL, Etiya, eZCom Software, FedEx, HubSpot, IBM, ISN Software UK Ltd., Kohl’s Department Stores, Office Depot, Ooyala, SAVO, ServiceMax, ShopKeep POS, Sirius Decisions, SugarCRM, VIZIO, Inc. and Vodafone Turkey, among others.  The full-text of Gold Stevie-winning nominations are available on the website.

The 2017 entry kit and a complete history of the awards program are available at www.StevieAwards.com/Sales.

About ValueSelling Associates, Inc.
ValueSelling Associates is the creator of the ValueSelling Framework®, a proven formula for accelerating sales results. Its customized training on the ValueSelling Framework methodology, reinforcement tools and consulting services, make complex B2B sales simple so sales organizations around the globe adopt it immediately and consistently. Since 1991, thousands of sales and customer-facing professionals use the ValueSelling Framework to grow revenue, increase productivity and improve win rates. Visit http://www.valueselling.com.

About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Tags: best customer service, Stevie Awards for Sales & Customer Service, sales awards, Customer Service Team of the Year, sales award

Stevie Awards for Sales & Customer Service Announce Finalists in 10th Annual Competition

Posted by Maggie Gallagher on Thu, Jan 21, 2016 @ 11:00 AM

Finalists in the 10th Annual Stevie® Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are crucial to business success, were announced today.    

Deutsche-Post-DHL.jpgA diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, business development awards, and sales awards categories. Organizations with five or more Finalist nominations include Carbonite, Inc., Cisco Systems, Delta Air Lines, DHL Express, Digital Risk, eMoney Advisor, LLC, GuideWell Connect, HomeServe USA, Human Resources Development Fund, iHeartMedia, Inc., John Hancock Financial Services, Lennox Industries, Inc., LiveWatch Security LLC, Marriott Vacations Worldwide, MTM Inc., Nuance Communications, Odeabank, Revana, Sales Partnerships, Inc., SoftPro, SurePayroll, Inc., Turkiye Is Bankasi A.S., Visualize, VIZIO, Inc., Wells Fargo, WePay Inc., and Wyndham Vacation Ownership. For a full list of Finalists by category, visit www.StevieAwards.com/Sales.

Gold, Silver and Bronze Stevie Award winners will be announced during a gala banquet on Friday, March 4 at the Paris Las Vegas Hotel in Las Vegas, Nevada. Tickets are now on sale.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and American Business Awards.

More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. Entries were considered in 59 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Consulting Practice of the Year; more than 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.

More than 60 members of seven specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to begin January 25.

Beginning today through February 12, the general public may vote for their favorite providers of customer service in the People’s Choice Stevie® Awards for Favorite Customer Service. Voting is open at http://peopleschoice.stevieawards.com. Winners of the People’s Choice Stevie Awards in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on March 4.

Sponsors of the 10th annual Stevie Awards for Sales & Customer Service include Sales Partnerships and ValueSelling Associates.

 

Tags: customer service awards, Stevie Awards for Sales & Customer Service, sales awards, contact center awards, business development awards, Finalists

Delta Reaches New Heights with The Asia-Pacific Stevie Awards

Posted by Maggie Gallagher on Wed, Oct 29, 2014 @ 04:54 PM

The Delta Air Lines Customer Engagement and Sales Support Center won a Gold Stevie® Award in the Customer Service Awards categories in the 2014 Asia-Pacific Stevie® Awards.  Delta Air Lines also received a Grand Stevie® for having one of the five highest-scoring Deltaentries in the competition.

The 2015 Asia-Pacific Stevie Awards is now accepting entries.
GET THE ENTRY KIT HERE.

There are even more customer service awards categories featured in the 2015 Stevie Awards for Sales & Customer Service. The deadline for entries is November 19. GET THAT ENTRY KIT HERE.

We talked with David Clayton, Customer Engagement Center Director – Asia Pacific, in Singapore for Delta Air Lines. He told us what winning the Stevie Award meant to his team.

Our team takes great pride in this type of honor,” David explained. “It further validates Delta as a great place to work, motivating us to continue achieving and living our goals and celebrating successes. Building professional relationships between colleagues and customers with diverse backgrounds is a big part of our success. Affirmation of these achievements spurs us on to keep climbing, which would not be possible without the commitment of a truly dedicated and professional team.”

Broadening Awareness

David outlined the importance of winning in the Asia-Pacific Stevie® Awards and its significance in broadening awareness of Delta’s Customer Engagement and Sales Support Center in the region. The Stevie® Awards organization is well known in the customer service industry and the trophy is a symbol of excellence to those honored by the award,” he told us. “Winning the Grand Stevie® in Asia and the Gold Stevie® for Customer Service Leader of the Year in Singapore gave us the opportunity to meet many business partners at the awards ceremony and enabled us to build on our relationships.”

David is also aware of the added-value of the extensive social media network utilized by the Stevie® Awards. “The English-language Stevie® Awards Update newsletter, which I understand is distributed worldwide to some 25,000 subscribers, combined with a further 17,000 views on the Stevie’s social media outlets, provides us with a great opportunity to deliver updates on Delta’s leadership position in customer experience,” David said.

Multinational Team

A unit of Delta’s Global Sales Division, the Asia Pacific Customer Engagement and Sales Support Center, is a multinational team that provides support via phone, email, delta.com, and Twitter. The team supports both direct and commercial Delta customers throughout the Asia-Pacific region using various mediums in Mandarin, Cantonese, Thai, Japanese, Korean, and English.

Since July 2012, Delta has focused on improving the customer experience in Asia, employing a variety of strategies to drive satisfaction and establish a reputation of differentiated service.

A Better Experience for the Business Traveler
David gave us details of areas in which Delta was working to improve the business traveler’s experience in the Asia Pacific region. Our focus is on continuous improvement,” he told us.  “We have introduced a number of enhancements to the travel experience:

-   our long-haul, wide-body aircraft are equipped with 180° full flat-bed seats in Business-Elite, which come with the Westin Heavenly in-flight bedding and Tumi amenity kit;

-   we've refreshed in-flight menus, offering more food and beverage selections with a regional flair on both Business-Elite and Economy class;

-   Economy Comfort seats now provide up to 4 more inches of extra legroom, up to 50% more recline, and priority boarding;

-   and our in-flight entertainment, Delta Studio, offers an extensive selection of the latest new-release movies in international languages, popular TV shows, music and games, as well as streaming content through in-flight Wi-Fi.” 

Delta appreciates that staying connected is a priority for business travelers. “In-flight Wi-Fi is available on all US domestic and certain international aircraft,” he told us. “And it will be available on all aircraft by the end of 2015.”

Redefining the Customer Experience

By building on its divisional brand–“Listen. Care. Connect”–Delta has refreshed its incentives program, tying in behaviors that promote customer satisfaction.

The Asia Sales Support Center (SSC) serves as a Business-to-Business customer service center handling phone and email requests from travel agents and corporate travel managers representing Delta’s high-value agency and corporate accounts in China, Singapore, Thailand, Hong Kong, and Taiwan.

People
Delta has expanded its workforce in the Asia-Pacific region, and ramped up training for its customer engagement specialists. The company partnered with the Singapore Workforce Development Agency to develop an in-house training program which results in employees obtaining their Workforce Skills Qualification (WSQ) Certificate in Tour and Travel Services upon completion. The company’s accomplishments were recognized by the agency when, in 2012 and again in 2013, Delta was awarded the WSQ Training Excellence Award for the Tour and Travel Category. 

Results

The company’s quality assurance data from 2012 to 2013 shows average favorable scores have significantly increased. Additionally, the Asia Pacific SSC has developed a great partnership with the company’s business-to-business partners. In spite of call volume for the Engagement Center trending upward between July 2012 and November 2013, overall Average Speed of Answer improved year over year—meaning customers get through and receive the service they need much faster.

Best of all, 96% of Delta’s Asia Pacific Engagement team employees responded positively to the internal employee satisfaction question “I am Proud to work for Delta.”

Outstanding Achievements
We asked David what inspired him and made him excited about the future.I believe we have the best employees, not only in the airline business but also in the customer engagement business,” he told us. “We are a diverse team engaging our customers in six languages from all over the world. We handle customer interactions on phone calls, emails, and even on Facebook and Twitter.”

“I am absolutely inspired by the frontline Customer Engagement Specialists for their tremendous capacity for outstanding achievements,” David continued. “I celebrate the successes of my team through all levels and encourage a positive and friendly work environment.  I believe we stand on the shoulders of the great Delta employees who came before us and consider it an honor and duty to uphold only the best in customer service delivery.”

About David Clayton
David Clayton is Delta's Customer Engagement Director for Asia Pacific and is based in Singapore. In this role, he is responsible for approximately 550 employees who support the entire Asia Pacific region in over six different languages, and fulfill backend requests supporting customers across the globe. David’s team works closely with Vivien Khong, the Performance Manager of the Sales Support Center within the Singapore office, to ensure that Delta delivers the highest level of customer service across the Asia Pacific region.

A 28 year airline veteran, David began his career as a flight attendant and has held roles of increasing responsibilities during his tenure. He also serves his community as a member of the board for the Singapore Workforce Development Agency (WDA) Tour and Travel Industry Skills and Training Council (ISTC). Under his leadership, the Singapore-based operation has not only increased in size and scope, but successfully partnered with the WDA to support and deliver a developmental program, both for the benefit of employees and customers, and as a means of giving back to the communities they support.

About Delta Air Lines
Delta Air Lines serves nearly 165 million customers each year. This year, Delta was named the 2014 Airline of the Year by Air Transport World magazine and was named to FORTUNE magazine’s 50 Most Admired Companies, in addition to being named the most admired airline for the third time in four years. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 318 destinations in 57 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. The airline is a founding member of the SkyTeam global alliance and participates in the industry’s leading trans-Atlantic joint venture with Air France-KLM and Alitalia as well as a newly formed joint venture with Virgin Atlantic. Including its worldwide alliance partners, Delta offers customers more than 15,000 daily flights, with key hubs and markets including Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Minneapolis-St. Paul, New York-JFK, New York-LaGuardia, Paris-Charles de Gaulle, Salt Lake City, Seattle and Tokyo-Narita. Delta has invested billions of dollars in airport facilities, global products, services, and technology to enhance the customer experience in the air and on the ground. Additional information is available on delta.com, Twitter @Delta, Google.com/+Delta, Facebook.com/delta and Delta’s blog takingoff.delta.com.

Tags: customer service awards, Stevie Awards for Sales & Customer Service, sales awards, Delta Air lines, Asia-Pacific Stevie Awards

Stevie® Awards for Sales & Customer Service Announce Finalists in 8th Annual Competition

Posted by Maggie Gallagher on Thu, Jan 23, 2014 @ 10:59 AM

SASCS logoFinalists in the 8th Annual Stevie Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development, and sales professionals, were announced today.

A diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, and sales awards categories.  Organizations with Finalists in multiple categories include AllClear ID, Bluegreen Vacations, Cars.com, Delta Air Lines, DHL Express, EMKAY, FedEx TechConnect, Canada's FreshBooks, John Hancock, Lennox Industries, LiveAnswer, Marriott Vacation Club, Marsh U.S. Consumer, Parlant Technology, PetRays Veterinary Telemedicine Consultants, Property Insight, Richardson, Salesforce, SoftPro, SurePayroll, Inc., Turkey's Turk Economy Bank, ValueSelling Associates, VIZIO, Inc., Turkey's Vodafone, and Wyndham Vacation Ownership. For a full list of Finalists by category, visit www.StevieAwards.com/Sales

Gold, Silver and Bronze Stevie Award winners will be announced during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas, Nevada.  Tickets are now on sale.

More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013.  Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges.  Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers. 

More than 100 members of seven specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 27 - February 5.  

Beginning today, the general public will be able to cast their votes for their favorite providers of good customer service in the People’s Choice Stevie® Awards for Favorite Customer Service Department.  Voting is open at http://www.stevieawards.com/Service.peopleschoice. Winners of the People’s Choice Stevie Awards for Favorite Customer Service in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 21.

About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  A sixth program, the German Stevie Awards, will debut later this year.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about The Stevie Awards at www.StevieAwards.com.

Sponsors and supporters of the eighth annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network, Competence Call Center, and ValueSelling Associates.


Tags: sales excellence, best customer service, best sales department, business awards, stevie awards, Stevie Awards for Sales & Customer Service, company awards, contact center awards, customer service excellence, Customer Service Team of the Year, award-winning customer service, best sales practices, peoples choice stevie awards, sales award, Sales & Customer Service, sales team awards

Read the Gold Stevie® Award-winning Entries From the 2013 Sales & Customer Service Awards

Posted by Liz Dean on Fri, Apr 12, 2013 @ 11:05 AM

We're pleased to share that the full-text of the Gold Stevie® Award-winning entries in the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals, is now published online. (Entries for the 2014 edition of the customer service awards, contact center awards, and sales awards will open in July. You can join the mailing list here and the entry kit will be sent to you by email when entries open.)

We encourage you to read the 2013 Gold winning entries for three reasons:

  1. Stevie Awards for Sales & Customer ServiceRead inspiring successful business stories.  
    Learn how other companies and individuals are achieving success and confronting challenges.

  2. Review past winners' entries to help you make the most out of your submissions.
    The full-text of business award winning entries are great models for how you should write your entries. The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories for products and service and solution providers.

  3. Get an inside look of successful companies and individuals from across the world.
    All individuals and organizations worldwide are eligible to submit nominations – public and private, for-profit and non-profit, large and small. Find out how these award winning companies are achieving success.

The 2013 Stevie Awards winners were announced at our annual awards gala at the Paris Hotel in Las Vegas, NV, on Monday February 25.  Learn about the event and read all Gold winning entries here.

Leave us a comment and let us know what you think about the entries submitted in 2013.

Tags: sales excellence, best customer service, customer service awards, business awards, Stevie Awards for Sales & Customer Service, call center awards, sales awards

Watch Video of the 2013 Stevie® Awards for Sales & Customer Service

Posted by Liz Dean on Tue, Mar 12, 2013 @ 12:19 PM

We are pleased to announce that videos clips of the 2013 (7th annual) Stevie® Awards for Sales & Customer Service, the world’s leading sales awards, customer service awards, and contact center awards program are now available to view on YouTube.

Watch the 2013 Stevie Awards for Sales & Customer Service awards presentations here.

More than 360 entrepreneurs, executives, and their guests from around the world attended the business awards banquet on Monday, February 25th at the Paris Hotel and Casino in Las Vegas, Nevada. Our 2013 sales award & customer service award video clips showcase business award acceptance speeches made by individuals and organizations from around the world, including:

Ajman Police G.H.Q., Winner of the Bronze Stevie Award for Customer Service Department of the Year
Traveling from the United Arab Emirates, Ajman Police Brigadier thanks the judges and the Stevie Awards. 

Alice Sesay, Winner of the Gold Stevie Award for Contact Center Leader of the Year
Alice graciously accepts her Gold Stevie Award and thanks her leadership team. Alice also accepted the Gold Stevie Award for Capital One Bank for Customer Service Team of the Year.

FreshBooks, Winner of the Gold Stevie Award for Front-Line Customer Service Team of the Year
FreshBook's enthusiastic team accepts the Gold Stevie Award, keeping the awards show lively and the audience entertained.

Livius Gonzalez, Winner of the Gold Stevie Award for Front-Line Customer Service Professional of the Year
Livius humbly accepts his award, thanking his company, managers, colleagues, and teammates.

Time Warner Cable, Winner of the Gold Stevie Award for Back Office Customer Service Team of the Year
TWC's Eric Burton accepts the award on behalf of his company, highlighting the success of his team and his team leader.

Want to see more from the sales and customer service awards celebration? Download the awards gala program, view photos from the event, and watch all acceptance speeches.

Tags: customer service awards, business awards, corporate awards, business award, Stevie Awards for Sales & Customer Service, sales awards, contact center awards, YouTube

Download the 2013 Stevie® Awards for Sales & Customer Service Program

Posted by Liz Dean on Mon, Feb 18, 2013 @ 12:53 PM

The Stevie® Awards are pleased to announce that the PDF of the official program of the 2013 (7th annual) Stevie® Awards for Sales & Customer Service is now available, at http://www.stevieawards.com/uploads/file/SASCS13Program.pdf

2013 Stevie® Awards for Sales & Customer Service ProgramRecognized as the world's top business awards for contact center, customer service, business development, and sales professionals, the Stevie Awards for Sales & Customer Service awards gala will be celebrated on Monday, February 25 at the Paris Hotel in Las Vegas, Nevada. Tickets for the event are now on sale.

The program will be distributed to the 350+ attendees of the February 25 awards banquet in Las Vegas, and to another 10,000 people around the world over the next year as a download from the awards' web site.

Can't make the awards gala? Download the full program here and listen to a broadcast recording of the February 25 awards presentations at 8:00 pm ET on Wednesday, February 27 on the Business TalkRadio Network. You can listen to a live stream of the broadcast on their web site, from anywhere in the world.


Tags: sales excellence, best customer service, customer service awards, business awards, Stevie Awards for Sales & Customer Service, sales awards, awards program

STEVIE® AWARDS FOR SALES & CUSTOMER SERVICE ANNOUNCE FINALISTS IN 7TH ANNUAL COMPETITION

Posted by Liz Dean on Thu, Jan 24, 2013 @ 10:28 AM

Gold, Silver and Bronze Stevie Winners to Be Announced in Las Vegas on February 25

Fairfax, VA – January 24, 2013 – Finalists in the 7th Annual Stevie Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are crucial to business success, were announced today.    

Stevie Awards for Sales & Customer Service LogoA diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, and sales awards categories.  Organizations with Finalists in multiple categories include AllClear ID, Turkey’s Avea Iletisim Hizmetleri A.S., Delta Air Lines, DHL Express, the United Kingdom’s EE, Heartland Payment Systems, John Hancock Signature Services, L-com Inc., Marriott Vacation Club, OppenheimerFunds, Richardson, Sundance Vacations, SurePayroll, Inc., VIZIO, Inc., and Wyndham Vacation Ownership, among others. For a full list of Finalists by category, visit www.StevieAwards.com/Sales

Gold, Silver and Bronze Stevie Award winners will be announced during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas, Nevada.  Tickets are now on sale

The awards are presented by the Stevie® Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards. The Stevies are widely considered to be the world’s premier business awards.

More than 1,100 entries from organizations worldwide were submitted to this year’s competition, an increase of 10% over 2012. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges.  Entries were considered in 30 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 41 categories for sales and business development professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year of the Year; and categories to recognize new products and services and solution providers. 

More than 100 members of eight specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 28 - February 8.  

Beginning today, the general public will be able to cast their votes for their favorite providers of good customer service in the People’s Choice Stevie® Awards for Favorite Customer Service Department.  Voting is open at http://www.stevieawards.com/Service.peopleschoice.  Winners of the People’s Choice Stevie Awards for Favorite Customer Service in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 25. 

About The Stevie Awards
The Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about the Stevie Awards at www.StevieAwards.com,  and follow the Stevie Awards on Twitter @TheStevieAwards.   

Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network and ValueSelling Associates.

Tags: sales excellence, best customer service, customer service awards, business awards, Stevie Awards for Sales & Customer Service, call center awards, sales awards

Final Day to Enter the Stevie® Awards for Sales & Customer Service

Posted by Liz Dean on Tue, Jan 15, 2013 @ 10:19 AM

Today, January 15, is the final entry deadline for the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals.

Stevie Awards for Sales & Customer ServiceAll entries are submitted online. You can begin your submission process by requesting your entry kit here. The entry kit contains all of the instructions you need about how to prepare and submit your entries.

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers.

Information generally required for 2013 entries include an essay of up to 525 words describing the nominee’s achievements since July 1, 2011; links to any online materials that support the nomination; and a brief (125 word) biography of the nominee.

To make the most out of your entries, we suggest:

  1. Reviewing past winners' entries.
    Winners of the most recent edition of the Stevie Awards for Sales & Customer Service included New York Community Bancorp, Inc. (Customer Service or Call Center Training Practice of the Year), Rob Jeppsen, Zions First National Bank (Sales Director of the Year), International Checkout Inc. (Telesales Team of the Year), Office Depot, Inc. (Customer Service Complaints Team of the Year), OppenheimerFunds Inc. (Contact Center of the Year), and SquareTrade Inc (Customer Service Department of the Year - Financial Services), among others. A complete list of 2012 honorees is available at www.StevieAwards.com/Sales.

  2. Downloading our 5 Tips for Winning Sales Awards in the 2013 Stevie® Awards tipsheet.
    Our tipsheet will provide helpful tips and tools for making the most out of your entries.

  3. Watching our short video, How to Enter the 2013 Stevie® Awards for Sales & Customer Service.
    The brief video offers a comprehensive overview of the Stevie Awards for Sales & Customer Service.

Finalists will be notified on January 23 and winners of the 2013 edition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Don't hesitate to contact us if you have any last minute questions regarding the 2013 Stevie Awards for Sales & Customer Service. Email us at help@stevieawards.com or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: sales excellence, best customer service, customer service awards, business awards, Stevie Awards for Sales & Customer Service, call center awards, sales awards

One Day to Stevie® Awards for Sales & Customer Service Final Entry Deadline

Posted by Liz Dean on Mon, Jan 14, 2013 @ 09:55 AM

Tomorrow, January 15, is the final entry deadline for the 2013 (7th annual) Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals. If you haven't yet done so, you can request your entry kit here.

The Stevie Awards for Sales & Customer ServiceThe Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers. Entrants may submit any number of nominations to any number of categories, which include:

  • Sales Individual categories such as Senior Sales Executive of the Year and Sales Operations Professional of the Year
  • Sales Team categories like Global Sales Team of the Year and Field Sales Team of the Year
  • Sales Achievement categories such as Sales Turnaround of the Year and Outbound Marketing Program of the Year
  • Sales Department of the Year categories in 13 industry groupings
  • Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  • Customer Service and Contact Center Team categories like Contact Center of the Year and Customer Service Management Team of the Year
  • Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  • Customer Service Department categories in 11 industry groupings
  • New Product and Service categories like Best New Business Intelligence Solution and Best New Relationship Management Solution
  • Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards, or Recognition Provider of the Year

Information generally required for 2013 entries include an essay of up to 525 words describing the nominee’s achievements since July 1, 2011; links to any online materials that support the nomination; and a brief (125 word) biography of the nominee.

To help prepare your entries, we suggest downloading our 5 Tips for Winning Sales Awards in the 2013 Stevie® Awards tipsheet, reviewing past winners' entries, and watching our short video, How to Enter the 2013 Stevie® Awards for Sales & Customer Service.

Finalists will be notified on January 23 and winners of the 2013 edition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Have questions regarding the 2013 Stevie Awards for Sales & Customer Service?  Email us at help@stevieawards.com or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: sales excellence, best customer service, customer service awards, business awards, Stevie Awards for Sales & Customer Service, call center awards, sales awards

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