Customer Service Awards Blog

Maggie Gallagher

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One Week Left to Vote for Your Favorite Providers of Customer Service

Posted by Maggie Gallagher on Fri, Feb 06, 2015 @ 04:46 PM

February 13 is the last day to vote in the People's Choice Stevie Awards for Favorite Customer Service, a feature of the Stevie Awards for Sales & Customer Service.

CAST YOUR VOTE HERE.

PCSAFCSAwardImage_mediumAll companies named as Finalists in the Customer Service Department of the Year categories in the 2015 Stevie Awards for Sales & Customer Service, the world's top awards for contact center, customer service, business development, and sales professionals, are automatically included in people's choice voting.  You're invited to vote for your favorites in the following 11 categories:

  • Airlines, Distribution & Transportation
  • Computer Hardware and Services
  • Computer Software
  • Financial Services
  • Healthcare, Pharmaceuticals & Related Industries
  • Hospitality, Leisure & Tourism
  • Public Services & Education
  • Retail
  • Telecommunications
  • All Other Industries

Winners of the crystal People's Choice Stevie Awards will be celebrated at an awards gala at the Bellagio Hotel in Las Vegas, Nevada, USA, on February 27, 2015.

Past winners include Apple, CardioVet, Constant Contact,Cvent, Marriott Vacation Club, PetRays, Rosetta Stone, and Vonage.

Vote Now for Your Favorite Providers of Customer Service

Posted by Maggie Gallagher on Mon, Jan 26, 2015 @ 06:05 PM

Voting for the 6th edition of the People's Choice Stevie® Awards for Favorite Customer Service is now open. Voting will conclude at 11:59 pm ET on Friday, February 13.

VOTE NOW

Peoples_Choice_Cus_ServiceAll companies named as Finalists in the Customer Service Department of the Year categories in the 2015 Stevie Awards for Sales & Customer Service, the world's top awards for contact center, customer service, business development, and sales professionals, are automatically included in people's choice voting.  You're invited to vote for your favorites in the following 11 categories:

  • Airlines, Distribution & Transportation
  • Computer Hardware and Services
  • Computer Software
  • Financial Services
  • Healthcare, Pharmaceuticals & Related Industries
  • Hospitality, Leisure & Tourism
  • Public Services & Education
  • Retail
  • Telecommunications
  • All Other Industries

Nominees will have the opportunity to win two awards: a Gold, Silver, or Bronze Stevie Award, as determined by professionals on the sales awards, customer service awards, and contact center awards peer-review judging committees, and a crystal People's Choice Stevie Award, as determined by the public vote.

Winners of the crystal People's Choice Stevie Awards will be celebrated at an awards gala at the Bellagio Hotel in Las Vegas, Nevada, USA, on February 27, 2014.

Tags: customer service awards, stevie awards

Customer Service Awards Winner Goes the Extra Mile for His Clients

Posted by Maggie Gallagher on Fri, Aug 08, 2014 @ 03:46 PM

Kashif Rasheed of dinCloud in Los Angeles, California, USA won a Gold Stevie® Award for Front-Line Customer Service Professional of the Year in the 2014 Stevie Awards for Sales & Customer Service, the top customer service awards and sales awards.

The 2015 Stevie Awards for Sales & Customer Service are now accepting entries.  Learn more how submit your entries here.

dinCLOUDKashif Rasheed is a high-energy, goal-driven individual who has created a dynamic services organization capable of consistently delivering high-quality services and creating customer loyalty at dinCloud, a cloud services provider.

Customers have dubbed dinCloud’s help desk, the “Kashif Care Program”. It has been said that Kashif combines the Boy Scouts’ Law—A Scout is trustworthy, loyal, helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave, clean, and reverent—with the unofficial USPS creed—“Neither snow, nor rain, nor heat, nor gloom of night stays these couriers from the swift completion of their appointed rounds”—with the availability of a 7-Eleven.

“Kashif happens to be one of the most dedicated members on our team,” said Shannon Severijn, IP Engineer at telecommunications carrier Airespring. “Kashif works tirelessly days, nights, and weekends. He is an outstanding troubleshooter and problem solver. He also happens to manage three different departments on two different sides of the world. Kashif is a great contributor and we are grateful to have him on our team.”

Helping Resolve Future Challenges

We asked Kashif what winning the Gold Stevie means to him. "We are honored to be recognized by one of the world's top customer service awards, as this further validates dinCloud's focus on providing customers with great value and service to make sure they can achieve a great deal more in their day-to-day business activities," Kashif told us.

We asked Kashif what he thought about the future. "dinCloud has a dynamic services organization, capable of consistently delivering high-quality services,” he explained. “We will remain proactive in our customer service approach and commitment to providing exceptional service and support for our customers."

Bringing Value to Customer Service

As operations manager for the company’s Global Service Desk (GSD), Kashif supervises and manages all help desk staff and projects. Additionally, as Implementation Manager, he designs and builds customers virtual environments, then works with each customer’s IT staff to implement the technology.

Kashif ensures quality execution throughout these service touch points, including implementation services (with superior white glove treatment during the onboarding process), training, education, and ongoing account management.

Kashif brings a great deal of value to dinCloud’s customer service division with his multi-faceted talent and unmatched dedication. His colleagues, partners, and customers have all achieved a great deal more in their day-to-day business activities because of his involvement and the personalized touch he provides. Kashif always goes the extra mile.

In 2013, for example, dinCloud was planning a rollout of its Hosted Virtual Desktops (HVDs) in Los Angeles.  At the same time, a client purchased new physical desktop systems. To address a shortage of resources, Kashif took technicians onsite, setting up hardware and software for 80 systems in just two days. Kashif also worked nights on the hosted desktop configurations.

Excellent Customer Retention

Customers receive a monthly report detailing how many help desk tickets have been opened or closed and which issues are still open or pending.

Kashif holds quarterly calls with each and every customer to review open tickets, to resolve outstanding issues, and, more importantly, to help the end user resolve future challenges on their own. Additionally, Kashif holds daily meetings with his team to discuss the status of any tickets generated that day.

When the company started a few years ago, its first call resolution ranged from 25-30%. Today, that number has grown to 80%, with almost all customer issues handled successfully on the first call. At the close of each ticket, customers are sent an optional survey. On average, dinCloud scores 4.3 out of 5, and has a near perfect customer retention rate. They credit much of this to Kashif and his team’s help desk operations and customer support program.

About Kashif Rasheed

As operations manager for the Global Service Desk (GSD) at dinCloud, Kashif Rasheed supervises and manages all help desk staff and projects (customer specific, managed services, etc.). This includes customer specific projects and those relevant to managed services (managing employees’ Exchange Server, Active Directory, additional application servers, etc.). He is also the Implementation Manager, responsible for designing and building a customer’s virtual environment, and working with the customer’s IT staff throughout implementation.

Kashif holds many certifications including: A+, N+, MCP, CLA, and CLE, and has a Master’s Degree in Computer Science. Over the past year, Kashif earned four additional certifications: ITIL (ITIL V3 Foundation), MCITP and MCSE (Microsoft), and VCP (VMware). In addition to his Gold Stevie® Award he also received the Continuous Support Award from En Pointe Technologies (a dinCloud reseller) at one of its National Sales Meetings.

About dinCloud

dinCloud is a cloud services provider that helps both commercial and public sector organizations rapidly migrate to the cloud through business provisioning, provided via its strong channel base of VARs and MSPs. Each customer’s dedicated private virtual data center provides hosted virtual desktops, hosted virtual servers, and cloud storage services, which are controlled by the customer through dinManage, dinCloud’s web-based management tool. dinCloud provides subscription-based services tailored to fit a range of business models resulting in reduced cost, enhanced security, control, and productivity.  For more information, go to www.dincloud.com.

Tags: customer service awards, excellent customer service, business awards, customer service excellence, dincloud

Vote Now in the People's Choice Stevie Awards for Favorite Customer Service

Posted by Maggie Gallagher on Mon, Jan 27, 2014 @ 05:22 PM

Voting is now open for the 5th edition of the People's Choice Stevie® Awards for Favorite Customer Service, a feature of the Stevie Awards for Sales & Customer Service, the world's top customer service awards and sales awards.

Vote now for your favorite providers of customer service at http://peopleschoice.stevieawards.com.

The People's Choice Stevie Awards for Favorite Customer Service is a worldwide public vote in which the general public get to choose their favorite provider of customer service in 11 industry categories including:

  • People's Choice Stevie Awards for Favorite Customer ServiceAirlines & Transportation
  • Computer Hardware & Services
  • Computer Software (Up to 100 Employees)
  • Computer Software (100 or More Employees)
  • Financial Services
  • Healthcare & Related Industries
  • Hospitality, Leisure & Tourism
  • Public Services & Education
  • Retail
  • Telecommunications
  • All Other Industries

All companies named as Finalists in the Customer Service Department of the Year categories are automatically included in voting for the People's Choice Stevie Awards for Favorite Customer Service. Thus Finalist organizations will have the opportunity to win two awards: a Gold, Silver, or Bronze Stevie Award, as determined by professionals on the sales awards, customer service awards, and contact center awards peer-review judging committees, and a crystal People's Choice Stevie Award, as determined by the public vote.

Winners of the 2014 crystal People's Choice Stevie Awards will be announced at the awards banquet at the Bellagio in Las Vegas, Nevada, USA, on February 21.

Voting closes at 11:59 pm ET on February 14.  Vote now for your favorite providers of customer service at http://peopleschoice.stevieawards.com.

Tags: customer service awards, stevie awards, peoples choice awards, favorite customer service, peoples choice voting