Customer Service Awards Blog

Signs, Smiles and Second to None Service

Posted by Maggie Gallagher on Tue, Apr 11, 2017 @ 10:32 AM

Providing the best customer service for homes and businesses is what Stevie Award-winner Signs.com is all about.

Signs.com is the industry leader in a variety of indoor and outdoor custom signage options for businesses and homes. They also offer one day turnaround time on most of their products. If clients need assistance, they proclaim, “no problem!” by providing free design services and “world-class customer service.”

This is how they garnered such high customer satisfaction rates all the way to win the Gold Stevie Award for Customer Service Department of the Year.

Interested in entering the 2018 Stevie Awards for Sales & Customer Service? These are the top customer service awards, sales awards, business development awards, and new product and service awards around the world.

Request the entry kit here and it will be emailed to you in June.

Signs.com

No Small Parts

Signs.com believes each of their team members bring unique qualities to the table. Whitney Pikula (nee Matagi) is their “bubbliest” customer experience agent on the Signs.com chat service. Whitney was hired as a temp while she finished school and immediately charmed everyone, leading her to land the Customer Experience position.

“She's helpful, sweet, and endearing...Her vivacious spirit is infectious. She's such an asset to our customer service team!”

Whitney has also been a professional dancer for most of her life. She danced for the University of Utah (her alma mater), the Utah Jazz basketball team and the Arizona Cardinals football team. She also traveled through China cheering on the United States Basketball team. Whitney has made it her mission to always keep clients happy and her co-workers laughing.

Smooth Strides to The Stevie Awards

Signs.com made the UVEF (Utah Venture Entrepreneur Forum) top 25 companies under five years old for the second year in a row, before placing sixth in the top ten.

In 2015, they were awarded "Utah's Emerging Elite," an award that honors Utah's fastest growing companies.

In 2017, they plan on applying to be on the INC 500 list.

“We pride ourselves on being on the forefront of these innovations. Who knows where the future of printing will take us.”

Signs.com considers the Stevie Awards a great place to share their company success.

“What a great place to showcase our amazing company. Upon learning of the Stevie Awards' tremendous reputation, we couldn't think of a better match! We became obsessed with creating the best submission out there!”

All Work and No Play...

Working hard but also playing hard is very important to Signs.com. Team building activities include escape rooms, games of darts, nerf gun wars and frequent pranks keep a sense of play for a company in the business of creative council for signage.

“To shake things up, we always play a game after each meeting! We've done some crazy things we aren't really proud of, including putting nylons on our head, eating donuts from a string and playing aggressive games of Spoons. We even have gold and silver medals to hand out to the weekly winners. Yeah, not competitive at all. And TOTALLY normal.”

Samantha, their resident baker, always makes snacks for meetings and birthday celebrations. Because of this, they have sage advice:

“Invest in treadmill desks.”

Tags: best customer service, customer service awards, sales awards

Redefining the Average Call Center

Posted by Maggie Gallagher on Thu, Apr 06, 2017 @ 10:16 AM

A common thread among successful, enduring brands is always putting the customer first. Selling to existing customers is much more inexpensive than attracting new ones. Research shows that companies spend five times more to attract a new buyer than to retain a previous one.

Yet a primary mechanism for delivering customer service – a large call center operation – can be limiting. Often, these facilities are trying to lure local job seekers who have little attachment to the brand. And that becomes evident in their interactions with the customer.

Arise.pngArise Virtual Solutions is trying to fundamentally change that paradigm. The Miramar, Florida-based company provides a cloud-based platform that allows businesses to utilize a network of “micro” call centers around the country. Often, these are semi-retired adults, stay-at-home parents, or even people with disabilities who work out of their homes.

Because the talent pool isn’t confined to a small geographic area, companies can look for individuals who have a higher level of work experience or who possess specific skills, such as the ability to speak a foreign language.

It also enables organizations – whether they’re manufacturers, retailers or service providers – to recruit representatives who share their values and interests. That aspect resolves some of the high turnover issues that plague a lot of traditional call centers. It also turns those individuals into advocates for the brand.

A cycling equipment maker, for instance, is able to staff people who are avid fans of the sport. As a result, they have a clearer understanding of the questions that customers have and are able to suggest products that will fit their needs.

In the 2017 Stevie Awards for Sales & Customer Service, Arise was recognized for its innovative solution. The company was awarded the Gold Stevie® in the Best Use of Technology in Customer Service - Business Services category.

Want to submit entries in the 2018 Stevie Awards for Sales & Customer Service? Request your entry kit here and it will be emailed to you when it's available. 

A more flexible workforce

For firms that use the Arise platform, the advantages go beyond the talent level of the customer service workers. The technology also provides a flexibility that traditional call centers don’t offer.

Based on call volume, for example, companies can increase or decrease the number of on-duty reps in under an hour. As a result, users can turn a fixed cost into a variable cost – and save money in the process. The company calls it being “right-staffed.”

Consequently, an industry that was once dominated by large brick-and-mortar operations is undergoing a seismic transformation.  A trade group survey found that as many as 70 percent of call center managers intend to move to a cloud-based infrastructure in the near future.

As one Stevie® Award judge put it, technologies like those offered by Arise offer a “desperately needed” tool that can “accommodate a flexible workforce.”

The array of benefits has led to impressive growth for the company, which was founded in the mid-90s. Today, the Arise network includes thousands of micro call centers throughout the United States as well as in Canada and several European countries. Those individuals provide support for companies in a wide range of industries, from healthcare to retail and banking.

Arise has garnered a number of recognitions over the past few years, including accolades from the Outsourcing Institute and the International Customer Management Institute, or ICMI. Arise CEO John A. Meyer indicated the Stevie Award represents a major achievement for the organization.

“It is truly an honor to be recognized by the Stevie Awards and our peers,” Meyer said in a statement following the ceremony in Las Vegas.

Learn more about Arise Virtual Solutions.

Tags: best customer service, customer service awards, customer service excellence, Customer Service

Winners Announced in People's Choice Stevie Awards for Favorite Customer Service

Posted by Michael Gallagher on Tue, Feb 14, 2017 @ 10:00 AM

Votes Determined Public's Favorites for Customer Service Excellence

Winners of the 2017 People's Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from January 20 through February 10, with the highest number of votes deciding the winners in 12 industry categories.

PCSAFCSAwardImage_medium.jpgAll organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service were eligible to be included in voting for the people’s choice awards. The Stevie Awards for Sales & Customer Service, now in their 11th year, are the world’s top honors for customer service, contact center, business development and sales professionals.

This year’s people’s choice winners, who will each receive the coveted crystal People’s Choice Stevie Award, are:

        Airlines, Distribution, Transportation: Bombardier Aerospace                            
        Computer Hardware: Unitrends
        Computer Services: Ultimate Software
        Financial, Less Than 100 Employees: CommonBond
        Financial, More Than 100 Employees: Distinguished Programs
        Healthcare/Pharma: Zelis Payments
        Leisure & Tourism: Marriott Vacation Club Owner Services                
        Retail: Chewy
        Software, Less Than 100 Employees: FieldEdge
        Software, More Than 100 Employees: GPS Insight
        Telecommunications: j2 Global, Inc.
        Other Industries: CubeSmart

More than 149,000 votes were cast this year.

Nicknamed the Stevie® for the Greek word “crowned,” the awards will be presented to winners at the 11th annual Stevie Awards for Sales & Customer Service awards banquet on Friday, February 24 at Caesars Palace in Las Vegas, Nevada. Tickets for the event are now on sale. More than 600 executives from around the world are expected to attend. The presentations will be broadcast live via Livestream.

About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of the 11th annual Stevie Awards for Sales & Customer Service include Sales Partnerships and ValueSelling Associates.

Tags: best customer service, customer service awards, stevie awards, customer service excellence

Leader in Identity Theft Protection Wins Customer Service Team of the Year in The American Business Awards

Posted by Maggie Gallagher on Thu, Dec 08, 2016 @ 09:45 AM

An interview with Paige L. Schaffer, President & COO, Identity & Digital Protection Services Global Unit, Generali Global Assistance

Stevie Award winner Generali Global Assistance won the Silver Stevie Award in the Customer Service Team of the Year category of The 2016 American Business AwardsThe ABAs are the premier business awards competition in the U.S.A. which attract more than 3,000 nominations from organizations nationwide each year.

The American Business Awards are accepting nominations for the 2017 program. 

All organizations operating in the U.S.A. are eligible to submit nominations -- public and private, for-profit and non-profit, large and small. The last early-bird entry deadline is December 14 – with discounted entry fees. The final entry deadline is February 16 and late entries will be accepted through March 15. 

REVIEW THE ENTRY KIT HERE.

President & COO Paige L. Schaffer shares her business insights and thoughts on the Stevie Awards:

What does Generali Global Assistance do?

Generali Global Assistance (GGA) has protected the assets of organizations and their customers for over 50 years, and provides best-in-class identity theft protection and resolution services for leading Fortune 500 companies.  GGA’s recently launched Iris® identity protection platform which is offered as a solution to over 25 million people addresses all areas of need for companies and their customers, offering 360° protection with prevention, monitoring, alerts, award-winning resolution services and identity theft insurance.

Generali-Paige.jpgWhat is your role as the President & COO?

I oversee our Identity and Digital Protection Services Global Unit. In this role, I lead sales & marketing strategy and revenue growth initiatives, and manage operations as well as global expansion.  Additionally, I ensure that we continue to offer the best possible solutions to our clients, minimizing the risk of identity theft for our diverse set of end users and maintaining a deep commitment to customer service.

What is the organizational vision?

Identity theft is on a precipitous rise internationally and consumer demand for identity protection service is rising at an equal rate. People are turning to the business and organizations they trust to get the protection they need - financial institutions, insurance companies, travel providers, legal services, associations and membership organizations, among others.

Our vision is to develop a seamless business-to-business platform driven by a people-first mentality that can help organizations of any type generate new revenue and exceed their business goals, especially as it relates to strengthening trust with their customers and building long-term brand loyalty. We have experienced ongoing success largely because the foundation of our program – our customer service team of identity theft resolution specialists – continues to be one of the very best in the business.

What sets your company apart in this category?

Helping people in their time of need has been GGA’s core DNA since its founding in 1963. Identity theft results in major emotional distress and financial difficulties for victims. As such, it’s absolutely essential to our mission that we not only quickly resolve any issues for identity theft victims, but do so in an empathetic, caring way. Our entire customer service team provides a human touch to identity theft protection and resolution, and this nomination was an opportunity to recognize their exceptional work.

How did you first become acquainted with the Stevies?

The Stevie® Awards are well-recognized and respected and we received several recommendations from our partners and clients to submit a nomination.

What was it like for your company to win this award?

We are thrilled to have won a Stevie for the fourth year in a row – and we were especially excited, after learning of our American Business Award, to receive a Gold Stevie from the International Business Awards during the same year.

How has the win affected your business?

Each Stevie® Award that we win is a rallying cry to continually improve and innovate. It’s a valuable reminder to the entire GGA Identity & Digital Protection Team that the world is watching and taking note of those companies that are providing extraordinary service. When we meet potential new business clients, customer service is at the top of their minds.  Having a trophy case full of Stevie Awards drives confidence that our team of identity protection specialists are industry leaders and will work tirelessly to meet the needs of all customers.

What results have been gained since you've won this award?

Identity and Digital Protection Services remains one of the fastest growing business lines within Generali Global Assistance and in the time since we received our first Stevie Award in 2013, we’ve delivered a number of service enhancements to support our expanding client base. Most recently, we launched our new Iris® online identity protection dashboard earlier this year. We have deployed Iris® for several organizations across a variety of industry sectors, including Optima Tax Relief and National Benefit Services, for example. Additionally, several prospective new clients are Stevie Award winners, and they quickly recognize that the award indicates exceptional service.

What inspires you to continue your work?

I’m always inspired by the individual stories that I hear from our customer service team. We’ve had specialists work with individuals for months or years at a time, untangling complicated identity fraud issues that had destroyed their credit, made it difficult to work, and put stress on personal relationships with families and friends. It’s so rewarding to see a case successfully closed and to hear directly from our clients when their customers call and say that their lives have been improved because of the work that we do.

What changes do you expect in your industry in the future?

The world is becoming increasingly connected and the need for identity theft protection will continue to develop in ways that we aren’t even aware of yet – and not just in the U.S., but also globally. The rise of the Internet of Things, surging social media use, more frequent online transactions, and a more sophisticated crowd of international criminals all present significant challenges for digital security. To best serve our clients and customers, continual learning and reinvestment in the technology that monitors theft and fraud is an absolute must. What truly sets us apart and is absolutely crucial to our future as a leading identity protection provider for organizations around the world is a commitment to the person behind the data. While identity crimes are often perpetrated digitally, the victims they affect are human and we will always go above and beyond to care for that individual.

 

Generali.png

From left to right: David Brown, Generali Global Assistance Marketing Manager, Identity and Digital Protection Services Global Unit, Julie Jamsa, Generali Global Assistance Vice President, Service Delivery, Identity and Digital Protection Services Global Unit, Patrice Bobala, Generali Global Assistance Identity and Digital Protection Quality Analyst, and Michael Gallagher, the Stevie Awards President.

Learn more about Generali Global Assistance

 

Tags: best customer service, customer service awards, American business awards

New Customer Service Success Categories in the Sales & Customer Service Awards

Posted by Maggie Gallagher on Tue, Dec 22, 2015 @ 03:00 PM

Does your organization do a great job of addressing customers concerns in a timely manner, but doesn’t have a formal customer service department? The 2016 (10th Annual) Stevie Awards for Sales & Customer Service has created a category group just for you – Customer Service Success.

These new categories have been designed to complement the longstanding Customer Service Department of the Year categories. Rather than focus on the performance of a named customer service department, the customer service success categories recognize customer service-related achievements across your entire company or organization. You choose the successes you wish to highlight.

sascslogo.gifREVIEW THE ENTRY KIT HERE.

The Stevie Awards for Sales & Customer Service are the top awards for customer service, contact center, business development, teams and professionals worldwide. All organizations are eligible to be nominated, in addition to the new products and services used by those professionals.

Complete details are available at http://www.StevieAwards.com/Sales.

CUSTOMER SERVICE SUCCESS CATEGORIES

If your organization doesn't have a formal customer service function - if "everyone here works in customer service" is your motto - then these are the categories for you. If your organization has a formal customer service function, don't enter these categories - enter the Customer Service Department categories instead.

Information required for entries in these categories include:

(a) An essay of up to 650 words describing your organization's customer service-related accomplishments since July 1, 2014.

(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Customer Service Success - Business Service Industries
  2. Customer Service Success - Financial Service Industries
  3. Customer Service Success - Other Service Industries
  4. Customer Service Success - Technology Industries
  5. Customer Service Success - All Other Industries

Tags: best customer service, customer service awards, Stevie Awards for Sales & Customer Service, Sales & Customer Service, favorite customer service, customer service success

One Grand Reason to Enter the 2013 Sales & Customer Service Awards

Posted by Liz Dean on Mon, Jan 14, 2013 @ 02:42 PM

The final entry deadline for the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals, is tomorrow, January 15, and we thought it would be helpful if we shared one grand reason you should enter the 2013 awards.

Gold Stevie Awards TrophyHere's one more giant reason you should enter the 2013 awards: This will be your final opportunity to win the traditional, large Gold Stevie Award trophy. After this edition of the Stevie Awards for Sales & Customer Service, the large trophy will become the Grand Stevie Award in all of our programs, and a new, smaller Gold Stevie trophy will be conferred. The Grand Stevie Award trophy will be awarded to only a handful of organizations in each of our four competitions and the new Gold Stevie Award trophy will be the same size as the Silver and Bronze Stevie Award trophies. Read more about this here.

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories for products and service and solution providers. If you haven't yet done so, you can begin your submission process by requesting your entry kit here.

Finalists will be notified on January 23 and winners of the 2013 edition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Have last minute questions regarding the 2013 Stevie Awards for Sales & Customer Service? Email us at help@stevieawards.com or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: sales excellence, best customer service, customer service awards, business awards, Stevie Awards for Sales & Customer Service, call center awards, sales awards, grand trophy

5 Days to Stevie® Awards for Sales & Customer Service Final Entry Deadline

Posted by Liz Dean on Thu, Jan 10, 2013 @ 04:18 PM

Tuesday, January 15 is the final entry deadline for the 2013 (7th annual) Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals.

Stevie Awards LogoIf you haven't yet done so, you can begin your submission process by requesting your entry kit here. The entry kit contains all of the instructions you need about how to prepare and submit your entries.

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers. The 2013 awards will recognize achievements since July 1, 2011.

Information generally required for 2013 entries include an essay of up to 525 words describing the nominee’s achievements during the eligibility period; links to any online materials that support the nomination; and a brief (125 word) biography of the nominee.

To make the most out of your entries, we suggest downloading our 5 Tips for Winning Sales Awards in the 2013 Stevie® Awards tipsheet, reviewing past winners' entries, and watching our short video, How to Enter the 2013 Stevie® Awards for Sales & Customer Service.

Winners of the 2013 edition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Have questions regarding the 2013 Stevie Awards for Sales & Customer Service?  Email us at help@stevieawards.com or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: sales excellence, best customer service, customer service awards, business awards, Stevie Awards for Sales & Customer Service, call center awards, sales awards

Watch "How to Enter the 2013 Stevie Awards for Sales & Customer Service"

Posted by Liz Dean on Tue, Dec 18, 2012 @ 05:50 PM

We've just published a short video called How to Enter the 2013 Stevie® Awards for Sales & Customer Service. Watch it here:

The brief video offers a comprehensive overview of the Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals, including:

  • What the Stevie Awards are, and their history
  • The schedule for the 2013 awards
  • How to review and select categories
  • How to prepare and submit entries
  • How the judging process works
  • Best practices

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers. The final entry deadline for the 2013 edition is January 15, you can begin your submission process by requesting your entry kit here.

Don't hesitate to contact us with any questions regarding the 2013 Stevie Awards for Sales & Customer Service.  Email us at help@stevieawards.com or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: sales excellence, best customer service, customer service awards, business awards, Stevie Awards for Sales & Customer Service, call center awards, sales awards

Two Days to Stevie Awards for Sales & Customer Service Entry Deadline

Posted by Liz Dean on Mon, Nov 12, 2012 @ 12:29 PM

Wednesday, November 14, is the entry deadline for the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals. (If you can't make the November 14 entry deadline, entries will still be accepted through January 15, 2013 with payment of a $35 late fee per entry.)

Stevie Awards for Sales & Customer ServiceAll entries are submitted online. You can begin your submission process by requesting your entry kit here. The entry kit contains all of the instructions you need about how to prepare and submit your entries.

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers. The 2013 awards will recognize achievements since July 1, 2011.

To make the most out of your entries, we suggest reviewing last year's Gold winning entries. 2012 winners include: Adam Bain, Chief Revenue Officer, Twitter, Inc. (Senior Sales Executive of the Year), Direct Alliance (Government Sales Team of the Year), Joey Romaine, Customer Service Role Model and Innovator, Groupon (Young Customer Service Professional of the Year), United Parcel Service, Inc. (Front-Line Customer Service Team of the Year), and eCornell (Customer Service Department of the Year), among others. A complete list of 2012 honorees is available at www.StevieAwards.com/Sales.

Winners of the competition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Need help submitting entries to the 2013 Stevie Awards for Sales & Customer Service?  Email us at help@stevieawards.com  or call us at + 1 703-547-8389.

Tags: sales excellence, best customer service, customer service awards, business awards, Stevie Awards for Sales & Customer Service, call center awards, sales awards

Less Than Two Weeks to Stevie® Awards for Sales & Customer Service Entry Deadline

Posted by Liz Dean on Mon, Nov 05, 2012 @ 01:13 PM

Next Wednesday, November 14, is the entry deadline for the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals. (If you can't make the November 14 entry deadline, entries will still be accepted through January 15, 2013 with payment of a $35 late fee per entry. You can request your entry kit here.)Stevie Awards for Sales & Customer Service

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers.

Entrants may submit any number of nominations to any number of categories, which include:

  • Sales Individual categories such as Senior Sales Executive of the Year and Sales Operations Professional of the Year
  • Sales Team categories like Global Sales Team of the Year and Field Sales Team of the Year
  • Sales Achievement categories such as Sales Turnaround of the Year and Outbound Marketing Program of the Year
  • Sales Department of the Year categories in 13 industry groupings
  • Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  • Customer Service and Contact Center Team categories like Contact Center of the Year and Customer Service Management Team of the Year
  • Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  • Customer Service Department categories in 11 industry groupings
  • New Product and Service categories like Best New Business Intelligence Solution and Best New Relationship Management Solution
  • Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards, or Recognition Provider of the Year

Winners of the most recent edition of the Stevie Awards for Sales & Customer Service included New York Community Bancorp, Inc. (Customer Service or Call Center Training Practice of the Year), Rob Jeppsen, Zions First National Bank (Sales Director of the Year), International Checkout Inc. (Telesales Team of the Year), Office Depot, Inc. (Customer Service Complaints Team of the Year), OppenheimerFunds Inc. (Contact Center of the Year), and SquareTrade Inc (Customer Service Department of the Year - Financial Services), among others. A complete list of 2012 honorees is available at www.StevieAwards.com/Sales.

Winners of the competition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Not sure which categories to enter?  Email us at help@stevieawards.com or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: sales excellence, best customer service, customer service awards, business awards, Stevie Awards for Sales & Customer Service, call center awards, sales awards