Customer Service Awards Blog

Less Than Two Weeks to Stevie® Awards for Sales & Customer Service Entry Deadline

Posted by Liz Dean on Mon, Nov 05, 2012 @ 01:13 PM

Next Wednesday, November 14, is the entry deadline for the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals. (If you can't make the November 14 entry deadline, entries will still be accepted through January 15, 2013 with payment of a $35 late fee per entry. You can request your entry kit here.)Stevie Awards for Sales & Customer Service

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers.

Entrants may submit any number of nominations to any number of categories, which include:

  • Sales Individual categories such as Senior Sales Executive of the Year and Sales Operations Professional of the Year
  • Sales Team categories like Global Sales Team of the Year and Field Sales Team of the Year
  • Sales Achievement categories such as Sales Turnaround of the Year and Outbound Marketing Program of the Year
  • Sales Department of the Year categories in 13 industry groupings
  • Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  • Customer Service and Contact Center Team categories like Contact Center of the Year and Customer Service Management Team of the Year
  • Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  • Customer Service Department categories in 11 industry groupings
  • New Product and Service categories like Best New Business Intelligence Solution and Best New Relationship Management Solution
  • Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards, or Recognition Provider of the Year

Winners of the most recent edition of the Stevie Awards for Sales & Customer Service included New York Community Bancorp, Inc. (Customer Service or Call Center Training Practice of the Year), Rob Jeppsen, Zions First National Bank (Sales Director of the Year), International Checkout Inc. (Telesales Team of the Year), Office Depot, Inc. (Customer Service Complaints Team of the Year), OppenheimerFunds Inc. (Contact Center of the Year), and SquareTrade Inc (Customer Service Department of the Year - Financial Services), among others. A complete list of 2012 honorees is available at www.StevieAwards.com/Sales.

Winners of the competition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Not sure which categories to enter?  Email us at help@stevieawards.com or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: sales excellence, best customer service, customer service awards, business awards, Stevie Awards for Sales & Customer Service, call center awards, sales awards

Early-bird Entry Deadline Today for 2013 Stevie® Awards for Sales & Customer Service

Posted by Liz Dean on Wed, Oct 10, 2012 @ 10:02 AM

Today, Wednesday, October 10, is the early-bird entry deadline for the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals.  

Stevie Awards for Sales & Customer ServiceTo begin your submission process, you should:

1. Request an entry kit.
The entry kit contains all of the information you'll need to be able to prepare and submit entries to this year's awards.

2. Review the categories.
The Stevie Awards for Sales & Customer Service has more than 125 sales awards and customer service awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers.

3. Submit your entries.
Select your categories, write your submissions according to the instructions, and submit your entries. All entries are submitted online. You can begin by registering here.

The entry deadline for the 2013 awards is November 14. Late entries will be accepted through January 15, 2013, with payment of a $35 late fee per entry.  Winners of the competition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

2012 winners include: Adam Bain, Chief Revenue Officer, Twitter, Inc. (Senior Sales Executive of the Year), Direct Alliance (Government Sales Team of the Year), Joey Romaine, Customer Service Role Model and Innovator, Groupon (Young Customer Service Professional of the Year), United Parcel Service, Inc. (Front-Line Customer Service Team of the Year), and eCornell (Customer Service Department of the Year), among others. A complete list of 2012 honorees is available at www.StevieAwards.com/Sales.

Need help answering  your early-bird questions?  Email us at help@stevieawards.com  or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: sales excellence, best customer service, customer service awards, business awards, Stevie Awards for Sales & Customer Service, sales awards

Two Weeks to Stevie® Awards for Sales & Customer Service Early-bird Deadline

Posted by Liz Dean on Thu, Sep 27, 2012 @ 02:05 PM

The early-bird deadline for the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals, is quickly approaching on October 10.

If you haven't already done so, you can request your entry kit here.

The Stevie Awards for Sales and Customer ServiceThe Stevie Awards for Sales & Customer Service has more than 125 sales awards and customer service awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers.

The entry deadline for the 2013 Stevie Awards for Sales & Customer Service is November 14.  Late entries will be accepted through January 15, 2013, with payment of a $35 late fee per entry.  Winners of the competition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

2012 winners include, among others: New York Community Bancorp, Inc. (Customer Service or Call Center Training Practice of the Year), Rob Jeppsen, Zions First National Bank (Sales Director of the Year), International Checkout Inc. (Telesales Team of the Year), Office Depot, Inc. (Customer Service Complaints Team of the Year), OppenheimerFunds Inc. (Contact Center of the Year), and SquareTrade Inc (Customer Service Department of the Year - Financial Services). A complete list of 2012 honorees is available at www.StevieAwards.com/Sales.

Need help getting started? Contact us at help@stevieawards.com or call us at +1 703-547-8389.

Tags: sales excellence, best customer service, customer service awards, business awards, Stevie Awards for Sales & Customer Service, sales awards

3 Tips on Best Customer Service Practices, From a Stevie Awards Judge

Posted by Liz Dean on Thu, Jul 05, 2012 @ 10:17 AM

Ian Semple is Head of Customer Experience for telecommunications giant Everything Everywhere in the United Kingdom, and Chair of the final judging committee for the support awards categories in The 2012 International Business Awards, the world's premier business awards competition. (The final entry deadline for the 2012 IBAs has been extended to July 18. Get your entry kit today.) Here Ian shares three tips for best customer service practices.Ian Semple

What are your top 3 tips for companies aiming to provide award-winning customer service and support?

1. Plan Ahead: The biggest challenge facing support and customer services in the mobile telecommunications industry today is the increasing complexity of the product. Three to four years ago, the market was fairly stable, but in the past two years ownership of smartphones has exploded.  With that explosion has come increasingly complex technology coupled with higher customer expectation.

Smartphone products are not easy to set up, and customers often struggle with the technology. As a result, the number of calls for technical support has at least tripled, and that in turn has brought support costs under immense pressure. 

At Everything Everywhere we introduced a new work model for our support staff to ensure our cost model remained roughly the same while keeping customer satisfaction high. Our staff had previously been multi-skilled, but we were able to plan ahead and change our training strategy to specialization.  This new work model is able to handle the growing customer demand while ensuring costs are stabilized. 

Technology, however, waits for no man, and with 4G networks, tethering of different devices, etc., we are being kept on our toes!

2. Improve the Business Model: As with most service industries, the majority of calls that we handle are either an account query (billing for mobile telecommunications can be highly complex) or a technical query. Dealing with mergers and acquisitions is also something that affects many businesses.  At Everything Everywhere we took the best practices of both Orange and T-Mobile, and we were able to learn and grow. We were able to improve our business model—the hardware didn’t change, but the business processes did—and create an award-winning support team.

3. Always Keep an Eye on the Competition: In customer service and support you really need to know what other companies might be doing better than you. There are different industry regulatory bodies—such as OfCom for the communications industry in the U.K.—that provide information for different national markets, while JD Power provides useful industry information globally. 

What item of news recently caught your eye and why?
The fact that mobile data will shortly replace landlines for communication around the world. Everyone is going to need high-speed data. With the advent of 4G connectivity, more machines will be talking to each other: in cars, in the home, in industry. Mobile telephony will create a whole new infrastructure.  We are already looking at making payments using mobile devices instead of credit cards or cash. The expansion of mobile technology into all areas of our lives will most certainly add to the complexity of customer service in the mobile telecommunications industry, and I’m already working on ways to support these changes. 

What is your favorite app?
I’d love to have a crystal ball app, but as a guitar player, my current favorite is Songsterr.  It’s a kind of self-help guitar instructor that shows the fingering. I learnt “Twist & Shout” in under 5 minutes.

If you could choose another profession, what would it be?
Rock star!

What quality or qualities do you most value in your business associates?
Enthusiasm.  Passion.  Looking for opportunities to improve, and for making technical things easier to use.

As someone at the top of your profession, what keeps you inspired or makes you hit the ground running in the morning?
For me, it’s the fact that my department has the opportunity to improve the lives of the majority of mobile telephony customers in the UK.  Everything Everywhere currently has 27 million users. The mobile phone is more like a utility and has turned into a tool that people can’t live without.  We have the power to make a significant change for the better.


To learn more about entry details for the 2012 IBAs, support awards categories, and customer service awards categories, visit www.stevieawards.com/iba.

About Ian Semple:
Ian Semple is Head of Customer Experience for Everything Everywhere, the UK’s largest telecommunications provider running two of Britain’s best known brands: Orange, and T-Mobile. His role focuses on customer excellence, ensuring that processes, systems, and knowledge are functionally and operationally of the highest quality, and that sales and service teams can provide the best possible support. Ian has been with Everything Everywhere for five years, joining Orange UK in 2007 to manage its Business Customer Services. In 2009 he moved to head up the Device and Network areas in Service Design. Prior to Everything Everywhere Ian held senior positions in Virgin Media, NTL, and Cable and Wireless, in a variety of operational and change management roles. Ian is based in the North East of England.

About Everything Everywhere:
Everything Everywhere
is the UK’s largest communications company, providing mobile and fixed-broadband communications services to more than 27 million customers through the Orange and T-Mobile brands. Recognized for award-winning customer service, Everything Everywhere employs more than 15,000 people and operates over 720 retail stores across the UK.  For more information, go to http://everythingeverywhere.com/.

Tags: support awards, best customer service, customer service awards, International business awards, award-winning customer service, Ian Semple, Everything Everywhere

3 Customer Service Awards Categories in The 2012 IBAs

Posted by Liz Dean on Thu, Apr 19, 2012 @ 09:51 AM

There are three customer service awards categories in The 2012 International Business Awards, the world's premier business awards competition, to help you showcase your organization's good customer service. (The entry deadline for the 2012 IBAs is 16 May. All organizations and individuals worldwide may submit nominations, request your entry kit here.)

Our customer service award categories include: International Business Awards

Information to be submitted online for entries in these categories include:

  • An essay of up to 500 words describing the nominee's accomplishments since January 1 2011,
  • A biography of the nominee or the leader of the nominated department or team of up to 100 words, and
  • Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges.

The 8th Annual International Business Awards were presented in October 2011 in Abu Dhabi, the United Arab Emirates. 2011 honorees for excellent customer service included:  

2012 honorees will be celebrated at the 9th annual awards banquet on Monday, 15 October in Seoul, South Korea.

How will you highlight your organization's best customer service in the 2012 IBAs?

Tags: best customer service, customer service awards, business awards, International business awards, good customer service, excellent customer service, customer service award

4 Tips for Winning Customer Service Awards in The 2012 ABAs

Posted by Liz Dean on Fri, Apr 13, 2012 @ 11:16 AM

The entry deadline for The 10th Annual American Business Awards, the premier business awards program in the U.S.A., is April 25, 2012, and we want to help you highlight your organization's good customer service. If you haven't received an entry kit yet, you can request your entry kit here.

To make the most out of your customer service awards entries, we suggest the following four tips:

1. Review the business awards categories.
There are three customer service award categories:

  1. Customer Service Department of the YearThe American Business Awards
  2. Customer Service Team of the Year
  3. Customer Service Executive of the Year

2. Review the entry submission criteria.
Showcase your organization's excellent customer service by including all of the required information in your submissions. You can review all entry requirements here.

3. Watch our video, How to Enter The 2012 American Business Awards.
Get step-by-step instruction on how to submit your 2012 entries.

4. Contact us!
We are happy to answer any last minute questions you may have. Contact us at help@stevieawards.com or call us at + 1 703 547 8389 and we'll help direct you to categories that are right for your organization.

How will you recognizes your organization's best customer service practices in the 2012 ABAs?

Tags: best customer service, customer service awards, business awards, American business awards, good customer service, excellent customer service, customer service award

5 Categories in Sales & Customer Service Awards to Honor Individuals

Posted by Liz Dean on Wed, Nov 23, 2011 @ 12:46 PM

Recognize your company’s excellent customer service and call center individuals by submitting entries in the 2012 Stevie Awards for Sales & Customer Service, which recognizes customer service excellence. (Request your entry kit and it will be emailed to you right away.  The final entry deadline is January 18.) 

Sales & Customer Service Call for EntriesNominate your organization's top performers in the following Customer Service Awards categories:

  1. Front-Line Customer Service Professional of the Year
    Recognizing the achievements of customer service professionals who directly engage customers.
  2. Young Customer Service Professional of the Year
    Recognizing the achievements of customer service professionals under the age of 30.
  3. Customer Service Manager of the Year
    Recognizing the achievements of customer service managers and service professionals with a managerial role at organizations of any size, of any type.
  4. Customer Service Leader of the Year
    Recognizing the achievements of senior customer service and call center executives. 
  5. Customer Service Contact Center Professional of the Year
    Recognizing the achievements of non-executive professionals who work in a call or contact center.

Looking for more ways to showcase your organization’s sales & customer service excellence? See all of the Sales & Customer Service categories here.

Need help choosing the best category? Let us help you. Contact us at help@stevieawards.com.

How has your company elevated your customer service performance? 

Tags: best customer service, customer service awards, stevie awards, good customer service, excellent customer service