Customer Service Awards Blog

Vote Now for Your Favorite Customer Service of the Year

Posted by Liz Dean on Thu, Jan 24, 2013 @ 02:38 PM

Voting for the 4th edition of the People's Choice Stevie Awards for Favorite Customer Service, as part of the 7th annual Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals, opened today and will go through February 8.

Vote now at http://peopleschoice.stevieawards.com/default.cfm?sitetype=PS.

This is a worldwide vote in which the general public will get to choose their favorite customer service in over ten categories including:

  • People's Choice Stevie Awards for Favorite Customer Service LogoAirlines, Distribution & Transportation
  • Computer Services
  • Financial Services
  • Leisure & Tourism
  • Public Services & Education
  • Retail
  • Telecommunications

All companies named as Finalists in the Customer Service Department of the Year categories are automatically included in voting for the People's Choice Stevie Awards for Favorite Customer Service. Organizations will have the opportunity to win two awards: a Gold, Silver, or Bronze Stevie Award, as determined by professionals on the sales awards, customer service awards, and contact center awards peer-review judging committees, and a crystal People's Choice Stevie Award, as determined by the public vote.

Winners of the crystal People's Choice Stevie Awards will be announced at an awards banquet at the Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Winners in the 2012 People's Choice Stevie Awards for Favorite Customer Service are were celebrated in Las Vegas on Monday, February 27th at the Caesars Palace Hotel in Las Vegas. Last year's winners include Amazon.com, Apple, eCornell, Rosetta Stone, TATA Motors, and Vodafone Turkey, among others. 2012 results are summarized, at http://blog.stevieawards.com/customer-service-awards/bid/72154/Winners-Announced-in-People-s-Choice-Stevie-Awards-for-Favorite-Customer-Service.

Tags: contact center awards, customer service awards, business awards, customer service excellence, sales excellence, sales awards, people's choice awards, customer service department of the year, People's Choice Stevie Awards for Favorite Cus

Stevie® Awards for Sales and Customer Service Entry Kit Now Available

Posted by Liz Dean on Tue, Jul 31, 2012 @ 03:14 PM

The entry kit for the 2013 (7th annual) Stevie® Awards for Sales & Customer Service is now available. These are the world's top honors for contact center, customer service, business development, and sales professionals. All organizations and individuals worldwide are eligible to submit entries for sales awards and customer service awards.Stevie Awards for Sales

Review the entry kit now -you'll find it online, here: http://www.stevieawards.com/pubs/entrykits/SASCS/SASCS13EntryKit.html

The entry kit contains all of the information you'll need to be able to prepare and submit entries to this year's awards.

The early-bird entry deadline, with discounted entry fees, is October 10. The final entry deadline is November 14, but late entries will be accepted through January 15 with payment of a late fee.

There's a lot that's new and different for the awards this year including new categories such as Best Use of Technology in Sales and Contact Center Manager of the Year. We've also added The Top 10 Awards, a new feature of the Stevie Awards for Sales & Customer Service that will honor the ten organizations that submit the best body of work to the competition. To learn more about what's new and different for 2013, click here.

The Stevie Awards for Sales & Customer Service feature a wide variety of categories to recognize best sales practices and customer service excellence including:

  • Individual Sales Professionals
  • Sales Teams
  • Sales Achievements
  • Sales Departments
  • Individual Contact Center/Customer Service Professionals
  • Customer Service/Contact Center Teams
  • Customer Service Achievements
  • Customer Service Departments
  • New Products & Services
  • Solution Providers
  • and More

See all sales and customer service awards categories here.

Don't hesitate to contact us with your questions about how to participate in the 2013 Stevie Awards for Sales & Customer Service.

Tags: customer service awards, customer service excellence, sales awards, stevie awards for sales and customer service, best sales practices

3 Tips for Winning Customer Service Awards in The 2012 IBAs

Posted by Liz Dean on Fri, May 18, 2012 @ 11:41 AM

The final entry deadline for The 2012 International Business Awards, the world's premier business awards competition is 27 June. (All individuals and organizations worldwide may submit nominations to the IBAs. If you haven't already done so, you can request your entry kit today.)

Here we highlight three customer service awards tips to help you showcase your organization's customer service excellence.

1. Review the business awards categories.
There are three customer service award categories being celebrated at the 2012 IBAs including:The Stevie Awards

  • Customer Service Department of the Year
  • Customer Service Team of the Year
  • Customer Service Executive of the Year

There are a number of other IBA categories that may be of interest to customer service professionals, including many of the annual report awards and other literature categories, website awards categories, and live event awards categories.

2. Review the entry submission criteria.
Information to be submitted online for entries in these categories include:

  • An essay of up to 500 words describing the nominee's accomplishments since 1 January 2011
  • A biography of the nominee or the leader of the nominated company, department, or team of up to 100 words, and
  • Optional (but highly recommended), a collection of supporting files, work samples, and web addresses that you may upload to our server to support your entry and provide more background information to the judges.

3. Contact us.
If you have any questions about the 2012 IBAs, email us at help@stevieawards.com or call us at + 1 703-547-8389.

The 2012 International Business Awards will include the Second Annual People’s Choice Stevie Awards for Favorite Companies, in which the general public worldwide will vote for their favorite companies. Each company honored with a Gold, Silver or Bronze Stevie Award in The International Business Awards’ company of the year categories will automatically be included in people’s choice voting, which will open in late July.

Winners of the competition will be celebrated at the ninth annual awards banquet on Monday, 15 October at the Ritz-Carlton Hotel in Seoul, South Korea.

Leave us a comment and let us know how our
corporate awards categories will help you to highlight your organization's successes.

Tags: customer service awards, customer service award, business awards, customer service excellence, corporate awards, International business awards, corporate literature awards, annual report awards, website awards, live event awards

Final Entry Deadline for Sales & Customer Service Awards Approaching

Posted by Liz Dean on Tue, Nov 08, 2011 @ 02:21 PM

The final entry deadline for The 2012 Stevie Awards for Sales & Customer Service is November 18.

Submitting entries for sales awards and customer service awards is easy:Sales & Customer Service Logo

  1. Request your entry kit here.
  2. Decide what you would like your company to be recognized for. There are more than 90 categories, honoring sales excellence and customer service excellence for individuals, teams, and departments, plus new categories this year for products and service and solution providers.
  3. Submit a winning entry!

Want more sales and customer service resources? Here are some great sales and customer service tips and tools to help succeed in The 2012 Stevie Awards for Sales & Customer Service:

  1. 10 Reasons to Enter the Stevie Awards for Sales & Customer Service
  2. Answers to Frequently Asked Questions

Still have questions? Contact us at help@stevieawards.com, we'd love to hear from you!

Gonna miss the November 18 deadline?  Don't panic. Late entries will be accepted through January 18 with payment of $35/entry late fee.

Tags: customer service awards, customer service excellence, sales excellence, The Stevie Awards for Sales & Customer Service, sales awards, Sales & Customer Service

How to Submit Winning Entries to The Stevie Awards for Sales & Customer Service

Posted by Liz Dean on Thu, Nov 03, 2011 @ 11:04 AM

As the deadline for The Stevie Awards for Sales & Customer Service approaches on November 18, we've created 9 simple tips to help you submit entries that are worthy of receiving a Stevie Award for Sales & Customer Service:

1. Request an Entry Kit
The entry kit contains everything you need to know to be able to prepare and submit your entries.  Click here to request yours.

2. Watch our How to Enter the 2012 Stevie Awards for Sales & Customer Service Video
Our brief video gives an overview of the world's premier customer service awards and sales awards, with a step-by-step guide to how to select categories, prepare entries, and submit them.

 

3. Determine Who or What You Want to Nominate, and in Which Categories
Decide which individuals or teams in your sales organization that you will nominate, then select the most appropriate categories for those entries. 

4. Prepare Your Entries
Take the time to tailor each entry for each category you apply for.

Stevie-winning entries are:

a. Well-written.  They are terse and succinct.  Their tone is modest, even when describing the most impressive accomplishments.
b. Focused on a few accomplishments.  Describe in detail just a few accomplishments, instead of listing many accomplishments in brief.

Stevie-winning entries are not:

a. Fluffy and hyperbolic.  Avoid flowery language and overblown claims.  The judges tend to deduct points for immodesty.

Want to read entries that judges have scored highly in the past? The full-text of most Stevie Award-winning entries are published on the web site. Start by looking through the 2011 winners.

5. Submit Your Entries By The Entry Deadline
The final entry deadline for The Stevie Awards for Sales & Customer Service will be November 18, 2011.  Late entries will be accepted through January 10, 2012 with payment of a $35 late fee per entry. When you're ready to enter, begin here...

6. Subscribe to the Free Stevie Awards Email Newsletter
The weekly email newsletter is the best way to stay informed about entry deadline extensions, new categories, and other announcements from the organizers of The Stevie Awards.  We have a very strict privacy policy, so we will not share your email address with anyone else for any reason.  Click here to learn more.

7. Get Social with The Stevies
Connect with The Stevie Awards on Facebook, Twitter, LinkedIn, and YouTube for latest announcements, blog postings, photos, and videos regarding our awards programs.

8. Participate in the Judging Process
Apply to be a preliminary-round judge.  As a judge you will be able to see the entries submitted by many companies around the world, and you will develop a better sense of the types of entries that judges score highly.  (You will not be allowed to judge entries in categories in which you have submitted entries, however.)  Click here to complete the application form.

If your application is accepted you will be assigned categories based on your function and experience.  As a preliminary-round judge you will be able to judge as few or as many nominations as you like, at your convenience, over the Internet in November-January.

9. Contact The Stevie Awards
Contact us with your questions about the most appropriate categories, entry fees, and so on.  Our phone number is +1 703-547-8389, and our email address is help@stevieawards.com. Note, the first question we’ll ask you is: what do you and your organization want to be recognized for?

What has helped you write successful entries for The 2012 Stevie Awards for Sales & Customer Service?

Tags: customer service awards, customer service excellence, sales excellence, The Stevie Awards for Sales & Customer Service, sales awards, submission process

People's Choice for Favorite Customer Service Awards Return

Posted by Michael Gallagher on Tue, Jan 04, 2011 @ 11:51 AM

PCSAFCS LogoThe final entry deadline for the 2011 Stevie Awards for Sales & Customer Service is extended through January 7, and after Finalists are announced next week, voting will open on January 14 for the second annual edition of the People's Choice Stevie Awards for Favorite Customer Service. To be notified when voting opens, click here.

For the general public, this means you get to help decide who should be honored for providing you with great customer service over the past year.  For nominees in the awards, this means that you have an opportunity to win two awards: a Stevie Award, as voted by business professionals, and a People's Choice award, as voted by the general public, including your own customers.                   

In each of the seven competitive, peer-judged Customer Service Department of the Year categories in the 2010 awards, voting was also opened to the general public for the first People's Choice Stevie Awards for Favorite Customer Service. More than 87,000 votes were cast from January 13 through February 12. Winners of the first People's Choice Stevie Awards for Favorite Customer Service are:

Airlines, Distribution & Transportation: Fedex, Memphis, TN
Financial Services: Family Heritage Life Insurance Company of America, Cleveland, OH
IT & Telecommunications: Qualtrics Labs, Inc., Orem, UT
Leisure & Tourism: Hilton Worldwide, McLean, VA
Public Services & Education: U.S. Postal Service, Washington, DC
Retail: Macy's, Cincinnati, OH
All Other Industries: PetRays Veterinary Telemedicine Consultants, The Woodlands, TX

Tags: sales awards, customer service awards, sales award, customer service award, sales excellence, customer service excellence

Video: How to Enter the Stevie Awards for Sales & Customer Service

Posted by Michael Gallagher on Tue, Jan 04, 2011 @ 11:36 AM

With the final deadline for the 2011 Stevie Awards for Sales & Customer Service extended through January 7, we thought you should have one last opportunity to view the recording of the webinar we held back in October about how to enter the the world's premier sales awards, call center awards, and customer service awards.

The video is about 50 minutes, and covers the history of the awards, the types of categories they include, how to choose categories, how to write great nominations, how the judging process works, pitfalls to avoid, and tips to adopt.

The entry deadline won't be extended past this week, so get your entries in now.  Finalists will be announced next week, and the final results announced at a banquet at the Eden Roc Renaissance Hotel in Miami Beach on Monday, February 21.

Tags: sales awards, customer service awards, sales award, customer service award, sales excellence, customer service excellence

Customer Service Awards Judges Announced

Posted by Michael Gallagher on Fri, Dec 17, 2010 @ 01:39 PM

The following professionals have joined the customer service awards final judging committee for the 2011 (5th annual) Stevie Awards for Sales & Customer Service, the world's leading competition for sales awards, contact center awards, and customer service awards.

The final entry deadline for the 5th annual competition is December 31.  Get your entry kit here.

Bob Botelle, Executive VP - Merchant Services & Chief Customer Officer, Litle & Co.
Ana Castellanos, VP-Human Resources, Oakwood Temporary Housing
David Cuthbert, CEO, Alteva
Kevin Dominque, VP-Customer Services, TRUMPF Inc.
Ron Essig, VP-Global Owner Products & Services, Marriott Vacation Club International
Paul Everett, Senior VP-Customer Service, Ceridian
Gina Giordano, VP-Customer Feedback, Macy's
Jennifer Mullins, Business Systems Analyst, ADTRAN, Inc.
James Nagle, VP-Card Services, Kohl's Department Stores
Jo Phillips, Assistant VP-Operations Quality Assurance  & Compliance, Marsh U.S. Consumer
Raul Ruiz, Director-Operations Center, Virtual Radiologic
Anita Samojednik, Director of Customer Service, TheLadders.com
Vin Seunath, Director of Training and Professional Development, SMART Technologies
Alec Stern, VP-Strategic Market Development, Constant Contact
Chris Tepas, Chief Marketing Officer, EMKAY Incorporated

These distinguished customer service professionals join the Board of Distinguished Judges & Advisors that will perform the final judging in late January to determine the 2011 Stevie Award winners, who will be announced at a banquet in Miami Beach, Florida on Monday, February 21.

Tags: customer service awards, customer service award, customer service excellence, service excellence