Customer Service Awards Blog

5 Days to Stevie® Awards for Sales & Customer Service Final Entry Deadline

Posted by Liz Dean on Thu, Jan 10, 2013 @ 04:18 PM

Tuesday, January 15 is the final entry deadline for the 2013 (7th annual) Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals.

Stevie Awards LogoIf you haven't yet done so, you can begin your submission process by requesting your entry kit here. The entry kit contains all of the instructions you need about how to prepare and submit your entries.

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers. The 2013 awards will recognize achievements since July 1, 2011.

Information generally required for 2013 entries include an essay of up to 525 words describing the nominee’s achievements during the eligibility period; links to any online materials that support the nomination; and a brief (125 word) biography of the nominee.

To make the most out of your entries, we suggest downloading our 5 Tips for Winning Sales Awards in the 2013 Stevie® Awards tipsheet, reviewing past winners' entries, and watching our short video, How to Enter the 2013 Stevie® Awards for Sales & Customer Service.

Winners of the 2013 edition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Have questions regarding the 2013 Stevie Awards for Sales & Customer Service?  Email us at help@stevieawards.com or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: call center awards, customer service awards, business awards, sales excellence, sales awards, best customer service, Stevie Awards for Sales & Customer Service

Watch "How to Enter the 2013 Stevie Awards for Sales & Customer Service"

Posted by Liz Dean on Tue, Dec 18, 2012 @ 05:50 PM

We've just published a short video called How to Enter the 2013 Stevie® Awards for Sales & Customer Service. Watch it here:

The brief video offers a comprehensive overview of the Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals, including:

  • What the Stevie Awards are, and their history
  • The schedule for the 2013 awards
  • How to review and select categories
  • How to prepare and submit entries
  • How the judging process works
  • Best practices

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers. The final entry deadline for the 2013 edition is January 15, you can begin your submission process by requesting your entry kit here.

Don't hesitate to contact us with any questions regarding the 2013 Stevie Awards for Sales & Customer Service.  Email us at help@stevieawards.com or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: call center awards, customer service awards, business awards, sales excellence, sales awards, best customer service, Stevie Awards for Sales & Customer Service

11 Ways to Honor Customer Service Departments in the 2013 Stevie® Awards for Sales & Customer Service

Posted by Liz Dean on Mon, Dec 10, 2012 @ 11:50 AM

There are 11 customer service awards categories specifically for departments in the 2013 (7th annual) Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals. (All organizations and individuals worldwide are eligible to submit entries for sales awards and customer service awards. The final entry deadline for the 2013 awards is January 15; request your entry kit here.)The Stevie Awards for Sales & Customer Service Logo

The customer service department categories recognize everyone who works in customer service in an organization, regardless of their role or location. Our customer service award categories specifically for departments include:

  1. Customer Service Department of the Year – Airlines, Distribution & Transportation
  2. Customer Service Department of the Year – Computer Hardware
  3. Customer Service Department of the Year – Computer Software
  4. Customer Service Department of the Year – Computer Services
  5. Customer Service Department of the Year – Financial Services
  6. Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
  7. Customer Service Department of the Year – Telecommunications
  8. Customer Service Department of the Year – Leisure & Tourism
  9. Customer Service Department of the Year – Public Services & Education
  10. Customer Service Department of the Year – Retail
  11. Customer Service Department of the Year – All Other Industries

Information required for entries in these categories include:

  1. An essay of up to 500 words describing your customer service department’s accomplishments since July 1, 2011.
  2. A brief biography (up to 100 words) of the leader of the nominated customer service department.
  3. Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges.

In addition to the possibility of receiving a peer-reviewed honor in the Customer Service Department of the Year categories, all nominated customer service departments that are chosen as Finalists will also be automatically included in the voting for the People's Choice Stevie Awards for Favorite Customer Service.

People's Choice winners will receive a special People's Choice Stevie Award trophy allowing for honorees in these categories to have the opportunity to receive a second award, as voted by the general public. Online voting will open to the public worldwide in mid-January and will continue through early February.

Winners of the crystal People's Choice Stevie Awards will be celebrated at the Stevie Awards for Sales & Customer Service gala on February 25, 2013 at the Paris Hotel in Las Vegas, Nevada, USA. 2012 winners were celebrated on February 27, 2012 at the Caesars Palace Hotel in Las Vegas. 2012 People's Choice Stevie Awards for Favorite Customer Service results are summarized here.  

Begin submitting your entries today! All sales and customer service entries are submitted directly online through your account. You can begin by registering here.

Tags: customer service awards, customer service award, business awards, sales awards, stevie awards for sales and customer service, customer service department of the year

How to Retain Customers: Tips From 2013 Stevie Awards for Sales & Customer Service Sponsor, ValueSelling Associates

Posted by Liz Dean on Thu, Dec 06, 2012 @ 12:46 PM

Julie Thomas is President and CEO of ValueSelling Associates, a sponsor of the 2013 Stevie Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals. (All organizations and individuals worldwide are eligible to submit entries for sales awards and customer service awards. January 15, 2013 is the last day that late entries will be accepted; request your entry kit here and it will be emailed to you right away.) Here Julie shares her tips on for retaining customers.

Julie Thomas, President and CEO of ValueSelling AssociatesMany salespeople are guilty of "hit-and-run" selling: They get the order, and then disappear until the renewal is due or they want to upgrade the customer with additional products or services.

Successful sales professionals understand a fundamental, yet basic, concept: The cost of keeping a customer is far less than the cost of bringing in a new customer. They intuitively know the importance of staying in touch with everyone impacted in the purchase decision throughout the lifecycle of the relationship. Regularly reinforcing, communicating, and reviewing a customer’s purchase decision will not only help to solidify the business relationship over time, it will also increase the likelihood that they will retain their customers.

The Business of Customer Success
The business of sales isn't simply the acquisition of new customers; it is also the renewing and reselling of your existing customer base. A top sales professional that I work with once told me that he wasn't in the sales profession: he was in the "customer success business". The sale of his product and service was a derivative result.

A key aspect of your role as a salesperson is to maintain and grow the revenue from your existing customers. Losing customers is akin to losing a key corporate asset.

More Than Just a Commission Check
People are satisfied when their needs are met and value is realized from their purchasing decisions. Checking in from time to time shows customers that you see them as more than just a series of commission checks. It also justifies the trust they put in you in the first place, which makes the buying process a lower-risk proposition and sets you up for a successful second or third sale.

When Things Change
What if you find that it's been months since you last spoke to a key customer? What if the "champions" who originally decided on your solution are no longer in their original positions?

When things change over time in your customers' worlds—and they will—the ValueSelling conversation can be used again and again to reconnect to the new players and executives in your account. A fundamental principle of ValueSelling is: "People need a reason to change." An existing customer will need a reason to change away from your company, so key aspects to customer retention are:

  • Proactive communications;
  • Review of business issues; and
  • Uncovering new problems that your company and its solutions are uniquely positioned to address.

Maintain a Rigorous Sales Process
Value in the past doesn't necessarily guarantee value in the future. Once a need has been satisfied, or a problem solved, it is no longer a motivator. Yet most sales people don't approach renewal sales with the same rigor of sales process that they do with new business. ValueSelling can help you avoid that trap. Use the process for both renewals and existing customers to ensure that they keep doing business with you and your company.

About Julie Thomas
Julie Thomas, President and CEO of ValueSelling Associates, is a noted speaker, author and consultant. Thomas began her career at Gartner Group and in 1999, she became Vice President of Gartner’s Sales Training for the Americas, which included successfully managing the training of new hires in the ValueSelling process. In 2003, Thomas acquired ValueSelling Associates with the support of ValueSelling CEO and co-founder Lloyd Sappington. Since then, Thomas has led the company to become an industry leader in competency- and process-based training for escalating sales performance.

Thomas is a guest lecturer at both Babson University and the University of Michigan. She is a member of the advisory board of the eWomenNetwork Foundation Advisory Council and is heavily involved with her local public schools as well as the San Diego Children’s Hospital Auxiliary. Thomas earned her Bachelor of Science degree in Business Administration from the Leeds School of Business at the University of Colorado, Boulder.

About ValueSelling:
Since 1991,ValueSelling Associates has helped FORTUNE 1000 business-to-business sales organizations around the world compete and win. Generating revenue is the goal of all sales organizations. To do that, sales teams need the right tools, skills, and processes to succeed. ValueSelling Associates has maintained its position as a leader in the industry for nearly 20 years by continually evolving to meet the new challenges sales forces face. Clients turn to ValueSelling Associates for classroom training, e-learning, and consulting services that yield immediate impact, repeatable strategies, and sustainable results.  For more information, go to www.valueselling.com.

Tags: customer service awards, Stevie Awards for Sales & Customer Service, Julie Thomas, ValueSelling Associates, sales awards

Two Days to Stevie Awards for Sales & Customer Service Entry Deadline

Posted by Liz Dean on Mon, Nov 12, 2012 @ 12:29 PM

Wednesday, November 14, is the entry deadline for the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals. (If you can't make the November 14 entry deadline, entries will still be accepted through January 15, 2013 with payment of a $35 late fee per entry.)

Stevie Awards for Sales & Customer ServiceAll entries are submitted online. You can begin your submission process by requesting your entry kit here. The entry kit contains all of the instructions you need about how to prepare and submit your entries.

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers. The 2013 awards will recognize achievements since July 1, 2011.

To make the most out of your entries, we suggest reviewing last year's Gold winning entries. 2012 winners include: Adam Bain, Chief Revenue Officer, Twitter, Inc. (Senior Sales Executive of the Year), Direct Alliance (Government Sales Team of the Year), Joey Romaine, Customer Service Role Model and Innovator, Groupon (Young Customer Service Professional of the Year), United Parcel Service, Inc. (Front-Line Customer Service Team of the Year), and eCornell (Customer Service Department of the Year), among others. A complete list of 2012 honorees is available at www.StevieAwards.com/Sales.

Winners of the competition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Need help submitting entries to the 2013 Stevie Awards for Sales & Customer Service?  Email us at help@stevieawards.com  or call us at + 1 703-547-8389.

Tags: call center awards, customer service awards, business awards, sales excellence, sales awards, best customer service, Stevie Awards for Sales & Customer Service

Less Than Two Weeks to Stevie® Awards for Sales & Customer Service Entry Deadline

Posted by Liz Dean on Mon, Nov 05, 2012 @ 01:13 PM

Next Wednesday, November 14, is the entry deadline for the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals. (If you can't make the November 14 entry deadline, entries will still be accepted through January 15, 2013 with payment of a $35 late fee per entry. You can request your entry kit here.)Stevie Awards for Sales & Customer Service

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers.

Entrants may submit any number of nominations to any number of categories, which include:

  • Sales Individual categories such as Senior Sales Executive of the Year and Sales Operations Professional of the Year
  • Sales Team categories like Global Sales Team of the Year and Field Sales Team of the Year
  • Sales Achievement categories such as Sales Turnaround of the Year and Outbound Marketing Program of the Year
  • Sales Department of the Year categories in 13 industry groupings
  • Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  • Customer Service and Contact Center Team categories like Contact Center of the Year and Customer Service Management Team of the Year
  • Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  • Customer Service Department categories in 11 industry groupings
  • New Product and Service categories like Best New Business Intelligence Solution and Best New Relationship Management Solution
  • Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards, or Recognition Provider of the Year

Winners of the most recent edition of the Stevie Awards for Sales & Customer Service included New York Community Bancorp, Inc. (Customer Service or Call Center Training Practice of the Year), Rob Jeppsen, Zions First National Bank (Sales Director of the Year), International Checkout Inc. (Telesales Team of the Year), Office Depot, Inc. (Customer Service Complaints Team of the Year), OppenheimerFunds Inc. (Contact Center of the Year), and SquareTrade Inc (Customer Service Department of the Year - Financial Services), among others. A complete list of 2012 honorees is available at www.StevieAwards.com/Sales.

Winners of the competition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Not sure which categories to enter?  Email us at help@stevieawards.com or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: call center awards, customer service awards, business awards, sales excellence, sales awards, best customer service, Stevie Awards for Sales & Customer Service

Early-bird Entry Deadline Today for 2013 Stevie® Awards for Sales & Customer Service

Posted by Liz Dean on Wed, Oct 10, 2012 @ 10:02 AM

Today, Wednesday, October 10, is the early-bird entry deadline for the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals.  

Stevie Awards for Sales & Customer ServiceTo begin your submission process, you should:

1. Request an entry kit.
The entry kit contains all of the information you'll need to be able to prepare and submit entries to this year's awards.

2. Review the categories.
The Stevie Awards for Sales & Customer Service has more than 125 sales awards and customer service awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers.

3. Submit your entries.
Select your categories, write your submissions according to the instructions, and submit your entries. All entries are submitted online. You can begin by registering here.

The entry deadline for the 2013 awards is November 14. Late entries will be accepted through January 15, 2013, with payment of a $35 late fee per entry.  Winners of the competition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

2012 winners include: Adam Bain, Chief Revenue Officer, Twitter, Inc. (Senior Sales Executive of the Year), Direct Alliance (Government Sales Team of the Year), Joey Romaine, Customer Service Role Model and Innovator, Groupon (Young Customer Service Professional of the Year), United Parcel Service, Inc. (Front-Line Customer Service Team of the Year), and eCornell (Customer Service Department of the Year), among others. A complete list of 2012 honorees is available at www.StevieAwards.com/Sales.

Need help answering  your early-bird questions?  Email us at help@stevieawards.com  or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: customer service awards, business awards, sales excellence, sales awards, best customer service, Stevie Awards for Sales & Customer Service

Two Weeks to Stevie® Awards for Sales & Customer Service Early-bird Deadline

Posted by Liz Dean on Thu, Sep 27, 2012 @ 02:05 PM

The early-bird deadline for the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals, is quickly approaching on October 10.

If you haven't already done so, you can request your entry kit here.

The Stevie Awards for Sales and Customer ServiceThe Stevie Awards for Sales & Customer Service has more than 125 sales awards and customer service awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers.

The entry deadline for the 2013 Stevie Awards for Sales & Customer Service is November 14.  Late entries will be accepted through January 15, 2013, with payment of a $35 late fee per entry.  Winners of the competition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

2012 winners include, among others: New York Community Bancorp, Inc. (Customer Service or Call Center Training Practice of the Year), Rob Jeppsen, Zions First National Bank (Sales Director of the Year), International Checkout Inc. (Telesales Team of the Year), Office Depot, Inc. (Customer Service Complaints Team of the Year), OppenheimerFunds Inc. (Contact Center of the Year), and SquareTrade Inc (Customer Service Department of the Year - Financial Services). A complete list of 2012 honorees is available at www.StevieAwards.com/Sales.

Need help getting started? Contact us at help@stevieawards.com or call us at +1 703-547-8389.

Tags: customer service awards, business awards, sales excellence, sales awards, best customer service, Stevie Awards for Sales & Customer Service

8 Categories Honor Customer Service Teams in the 2013 Stevie® Awards for Sales & Customer Service

Posted by Liz Dean on Mon, Sep 10, 2012 @ 02:11 PM

There are eight customer service awards categories specifically for teams in the 2013 (7th annual) Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals. (All organizations and individuals worldwide are eligible to submit entries for sales awards and customer service awards. The early-bird entry deadline, with discounted entry fees, is October 10; request your entry kit here.)

Our customer service award categories specifically for teams include:

  1. Stevie Awards for Sales and Customer ServiceCustomer Service Team of the Year – Recovery Situation
    Recognizing service teams who have demonstrated exceptional skill in recovering either an individual case or in rebuilding an underperforming service department.
  2. Customer Service Complaints Team of the Year
    Recognizing service teams whose primary focus is to address and resolve customer complaints.
  3. Front-Line Customer Service Team of the Year
    Recognizing service teams that directly engage customers.
  4. Back Office Customer Service Team of the Year
    Recognizing teams that provide service functions that do not directly engage customers, such as billing, credit and collections, payments, security and support services.
  5. Contact Center of the Year (Up to 100 seats)
    Recognizing call and contact centers that have no more than 100 seats.
  6. Contact Center of the Year (Over 100 seats)
    Recognizing call and contact centers that have more than 100 seats.
  7. Customer Service Management Team of the Year
    Recognizing the leadership teams of customer service organizations and contact centers for their achievements.
  8. Customer Service Training Team of the Year
    Recognizing teams that develop and deliver training to customer service organizations and contact center personnel.

Information required for entries in these categories include:

  1. An essay of up to 500 words describing the nominee’s accomplishments since July 1, 2011. 
  2. A brief biography (up to 100 words) of the nominee.
  3. Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges.

2013 honorees will be celebrated at the 7th annual awards banquet at Paris Las Vegas, Nevada, USA on February 25.

Submit your entries by October 10 and receive discounted entry fees! All sales and customer service entries are submitted directly online through your account. You can begin by registering here.

Tags: customer service awards, customer service award, business awards, sales awards, stevie awards for sales and customer service

Stevie® Awards for Sales and Customer Service Entry Kit Now Available

Posted by Liz Dean on Tue, Jul 31, 2012 @ 03:14 PM

The entry kit for the 2013 (7th annual) Stevie® Awards for Sales & Customer Service is now available. These are the world's top honors for contact center, customer service, business development, and sales professionals. All organizations and individuals worldwide are eligible to submit entries for sales awards and customer service awards.Stevie Awards for Sales

Review the entry kit now -you'll find it online, here: http://www.stevieawards.com/pubs/entrykits/SASCS/SASCS13EntryKit.html

The entry kit contains all of the information you'll need to be able to prepare and submit entries to this year's awards.

The early-bird entry deadline, with discounted entry fees, is October 10. The final entry deadline is November 14, but late entries will be accepted through January 15 with payment of a late fee.

There's a lot that's new and different for the awards this year including new categories such as Best Use of Technology in Sales and Contact Center Manager of the Year. We've also added The Top 10 Awards, a new feature of the Stevie Awards for Sales & Customer Service that will honor the ten organizations that submit the best body of work to the competition. To learn more about what's new and different for 2013, click here.

The Stevie Awards for Sales & Customer Service feature a wide variety of categories to recognize best sales practices and customer service excellence including:

  • Individual Sales Professionals
  • Sales Teams
  • Sales Achievements
  • Sales Departments
  • Individual Contact Center/Customer Service Professionals
  • Customer Service/Contact Center Teams
  • Customer Service Achievements
  • Customer Service Departments
  • New Products & Services
  • Solution Providers
  • and More

See all sales and customer service awards categories here.

Don't hesitate to contact us with your questions about how to participate in the 2013 Stevie Awards for Sales & Customer Service.

Tags: customer service awards, customer service excellence, sales awards, stevie awards for sales and customer service, best sales practices