Customer Service Awards Blog

Not Just B2B, People 2 People, Too

Posted by Maggie Gallagher on Thu, Jun 08, 2017 @ 10:27 AM

With the whole world going digital, many companies have become focused on their online activity, and customer service has become automated and frustrating. But for one of the original outgoing email service providers, SMTP2GO, their dedication to offering a friendly personal service to all clients is one of the many reasons why they won the Front-Line Customer Service Team of The Year award in the 2017 Stevie Awards for Sales & Customer Service.

Better Life = Better Business Sense

smtp2go.pngSMTP2GO provides 24/7 international customer support for servers across the globe. They’ve been listed by Deloitte Technology Fast 500 for five years in a row now and believe their success stems from their work-life balance values.

“Our employees' happiness directly affects their work performance and the customers, so we make sure that our team is happy.” SMTP2GO representative and fellow-blogger Louise Feaheny told us, “Our flexible positions, allowing them to work from home, or from a co-working space, means that they have the option to live their life around their jobs.”

Success and Giving Back

SMTP2GO is a business with a heart. Last year, a beach in the Abel Tasman National Park was almost sold and made private. SMTP2GO donated to the “Give A Little” project so they could purchase it and donate it to the people of New Zealand. Flexible work methods have also helped one of their customer support agents volunteer to foster abandoned puppies and kittens from an animal rescue center in Spain. Since she started, over 30 pups and kittens in the last year received loving attention in a home. SMTP2GO heard about what she had done and sponsored the shelter with a portion of the donation paying for a life-saving operation on an old abandoned Podenco dog named Amatxi.

SMTP2GO was pleased to say that Amatxi on the mend and looking for a home.

The Numbers Speak For Themselves

SMTP2GO also speaks to all of their employees on a regular basis to get feedback on anything they think is important. They then conduct annual reviews to make sure they're satisfied with their work. With over 90, 000 satisfied customers in over 140 countries, keeping employees happy is going well to say the least.

“Being kiwis, we're friendly!” Feaheny concluded, “We enjoy life and realize that problems and issues with work can affect your personal life, which is why we aim to resolve them as quickly as possible with little hassle. We get a kick out of helping people!”

Tags: best customer service, customer service awards, Customer Service Team of the Year, Sales & Customer Service

New Customer Service Success Categories in the Sales & Customer Service Awards

Posted by Maggie Gallagher on Tue, Dec 22, 2015 @ 03:00 PM

Does your organization do a great job of addressing customers concerns in a timely manner, but doesn’t have a formal customer service department? The 2016 (10th Annual) Stevie Awards for Sales & Customer Service has created a category group just for you – Customer Service Success.

These new categories have been designed to complement the longstanding Customer Service Department of the Year categories. Rather than focus on the performance of a named customer service department, the customer service success categories recognize customer service-related achievements across your entire company or organization. You choose the successes you wish to highlight.

sascslogo.gifREVIEW THE ENTRY KIT HERE.

The Stevie Awards for Sales & Customer Service are the top awards for customer service, contact center, business development, teams and professionals worldwide. All organizations are eligible to be nominated, in addition to the new products and services used by those professionals.

Complete details are available at http://www.StevieAwards.com/Sales.

CUSTOMER SERVICE SUCCESS CATEGORIES

If your organization doesn't have a formal customer service function - if "everyone here works in customer service" is your motto - then these are the categories for you. If your organization has a formal customer service function, don't enter these categories - enter the Customer Service Department categories instead.

Information required for entries in these categories include:

(a) An essay of up to 650 words describing your organization's customer service-related accomplishments since July 1, 2014.

(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Customer Service Success - Business Service Industries
  2. Customer Service Success - Financial Service Industries
  3. Customer Service Success - Other Service Industries
  4. Customer Service Success - Technology Industries
  5. Customer Service Success - All Other Industries

Tags: best customer service, customer service awards, Stevie Awards for Sales & Customer Service, Sales & Customer Service, favorite customer service, customer service success

Final Entry Deadline for Sales & Customer Service Awards Approaching

Posted by Liz Dean on Tue, Nov 08, 2011 @ 02:21 PM

The final entry deadline for The 2012 Stevie Awards for Sales & Customer Service is November 18.

Submitting entries for sales awards and customer service awards is easy:Sales & Customer Service Logo

  1. Request your entry kit here.
  2. Decide what you would like your company to be recognized for. There are more than 90 categories, honoring sales excellence and customer service excellence for individuals, teams, and departments, plus new categories this year for products and service and solution providers.
  3. Submit a winning entry!

Want more sales and customer service resources? Here are some great sales and customer service tips and tools to help succeed in The 2012 Stevie Awards for Sales & Customer Service:

  1. 10 Reasons to Enter the Stevie Awards for Sales & Customer Service
  2. Answers to Frequently Asked Questions

Still have questions? Contact us at help@stevieawards.com, we'd love to hear from you!

Gonna miss the November 18 deadline?  Don't panic. Late entries will be accepted through January 18 with payment of $35/entry late fee.

Tags: sales excellence, customer service awards, sales awards, customer service excellence, The Stevie Awards for Sales & Customer Service, Sales & Customer Service