Sales Awards Blog

One Grand Reason to Enter the 2013 Sales & Customer Service Awards

Posted by Liz Dean on Mon, Jan 14, 2013 @ 02:22 PM

The final entry deadline for the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals, is tomorrow, January 15, and we thought it would be helpful if we shared one grand reason you should enter the 2013 awards.

Gold Stevie Awards TrophyHere's one more giant reason you should enter the 2013 awards: This will be your final opportunity to win the traditional, large Gold Stevie Award trophy. After this edition of the Stevie Awards for Sales & Customer Service, the large trophy will become the Grand Stevie Award in all of our programs, and a new, smaller Gold Stevie trophy will be conferred. The Grand Stevie Award trophy will be awarded to only a handful of organizations in each of our four competitions and the new Gold Stevie Award trophy will be the same size as the Silver and Bronze Stevie Award trophies. Read more about this here.

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories for products and service and solution providers. If you haven't yet done so, you can begin your submission process by requesting your entry kit here.

Finalists will be notified on January 23 and winners of the 2013 edition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Have last minute questions regarding the 2013 Stevie Awards for Sales & Customer Service? Email us at help@stevieawards.com or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: sales excellence, sales awards, business awards, customer service awards, Stevie Awards for Sales & Customer Service, best customer service, call center awards, grand trophy

5 Days to Stevie® Awards for Sales & Customer Service Final Entry Deadline

Posted by Liz Dean on Thu, Jan 10, 2013 @ 04:18 PM

Tuesday, January 15 is the final entry deadline for the 2013 (7th annual) Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals.

Stevie Awards LogoIf you haven't yet done so, you can begin your submission process by requesting your entry kit here. The entry kit contains all of the instructions you need about how to prepare and submit your entries.

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers. The 2013 awards will recognize achievements since July 1, 2011.

Information generally required for 2013 entries include an essay of up to 525 words describing the nominee’s achievements during the eligibility period; links to any online materials that support the nomination; and a brief (125 word) biography of the nominee.

To make the most out of your entries, we suggest downloading our 5 Tips for Winning Sales Awards in the 2013 Stevie® Awards tipsheet, reviewing past winners' entries, and watching our short video, How to Enter the 2013 Stevie® Awards for Sales & Customer Service.

Winners of the 2013 edition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Have questions regarding the 2013 Stevie Awards for Sales & Customer Service?  Email us at help@stevieawards.com or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: sales excellence, sales awards, business awards, customer service awards, Stevie Awards for Sales & Customer Service, best customer service, call center awards

3 Tips on Beating the Competition, From a Sales Awards Judge

Posted by Liz Dean on Wed, Jan 09, 2013 @ 12:25 PM

Robert Jeppsen is the Senior Vice President of Commercial Sales at Zions First National Bank in Salt Lake City, Utah, USA, and is the Chair of the final judging committee of the Sales Individual categories of the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals. (January 15 is the last day that late entries will be accepted for the 2013 edition. All organizations and individuals worldwide are eligible to submit entries for sales awards, contact center awards, and customer service awards. If you haven't yet done so, you can request your entry kit here and it will be emailed to you right away.) Here Rob shares some useful tips on beating the competition.

Robert Jeppsen, Senior Vice President of Commercial Sales, Zions First National BankAs one of the top sales executives for a growing financial institution, what top 3 tips would you give to sales individuals seeking to make their mark in sales?

  1. Understand that HOW you sell is far more important than WHAT you sell.  Products are copied almost immediately, especially in financial services.  While products will be copied, experiences can’t be.  Making the client experience your priority, from the initial sales process on, is the most sustainable competitive advantage you can have.
  1. Discover the process that works in your marketplace.  With the right process you can do things that would otherwise be impossible.  Process gives you predictability in sales, which may be the most desirable thing a business can have.  This is particularly important in complex sales environments like financial services.  For example, in commercial banking, studies show that it takes a minimum of 6-8 calls to a potential client before they actually get serious about considering the new banker as a viable option.  Here’s the problem: Most bankers quit calling on a prospect after 2-3 calls, the perspective being that there is no opportunity. In reality, at this point a banker is only 25-30% of the way to the stage of being seriously considered.  Process allows you to have indicators that not only help to win more business, but also provide confidence about where you are in each transaction.  Once you discover it, the right process can be a huge and ongoing competitive advantage: less than 10% of salespeople currently use a milestone-based process as part of their regular approach to winning and retaining business.
  1. Products don’t matter.  My first law of sales is simple: “Products have no value. Products only derive value.”  Rather than have your call preparation be about product knowledge and product fluency, my suggestion is to learn the breadth of problems a product can solve and why those problems matter.  Nobody likes a “Press Play” salesman who just switches on a product pitch.  If you can be fluent and comfortable in having conversations about the impact—preferably a dollarized impact—of solving a business problem, you will find that your sales cycle time shrinks and your win rate will rise pretty quickly.  One of the most important skills a salesperson can have is fluency and confidence in deriving value.  The better you are at this, the more successful you will be.

What item of news recently caught your eye and why?
The most important news topic to me right now is U.S. fiscal policy.  New tax laws will have a huge impact on business owners and will create significant changes in our business environment.  With change there is always opportunity, and I want to be sure to be close to the changes that are inevitably coming in the short term. We saw a lot of business owners move into “hunker down” mode as the election drew near.  The jury is still out on the impact to business owners and their ability to grow.  As a financial institution that has been the #1 SBA lender in the Western United States, the economic environment for business owners is the most significant issue right now.  A lot of clients are asking us for insights into what the implications will be for them, and I want our team to be able to provide meaningful advice. 

What is your favorite app?
Like many sales leaders, I am on the road a lot and not able to attend many events back home with my family.  I miss a lot of the games that my kids play in, so an app that has been a real difference maker for me is GameChanger.  It allows an absentee Dad to “watch” a game by posting play-by-play updates, and for a Coach, it provides instant stats and match-up/coaching suggestions. (And as a sports fan, another app I don’t know what I would do without is ESPN ScoreCenter, which provides scores and news of sports leagues around the world.)

If you could choose another profession, what would it be?
I would be a basketball coach.  The most fun I’ve had came when I was a volunteer coach for a local high school’s varsity basketball team.  It was in a less-affluent part of our area and many of the boys had never had the experience of learning the relationship of preparation and success. They hadn’t had a winning season since 1972.  But we had a winning season that year, and qualified for the state tournament…a quick turnaround.   I am in sales because I love the competitive element.  It gives me that thrill of competition I used to have as an athlete.  But as much fun as it has been to achieve my own success, I have found the most fulfillment when I guide a team to a point where the collective group wins instead of just me.  A much larger challenge is a much more fulfilling one.  Coaching a NCAA D1 team would be about as good as it gets!

As someone at the top of your profession, what keeps you inspired or makes you hit the ground running in the morning?
I love winning.  At Zions, we have a big team and big challenges.  Last year, every single one of our 10 regions hit goal.  We had 31% growth in a down economy, and we beat our 2007 production numbers with fewer people.

There are big challenges in our industry right now that require big plans and big execution.  I like taking the NOT out of CANNOT and helping people realize they can do things that others simply don’t think is possible.  I like to go out and do things that are just too inconvenient for my competitors.  It is a ton of fun and it makes everything worthwhile.

About Robert Jeppsen:
Rob Jeppsen is the SVP of Commercial Sales for Zions Bank. With over 16 years of direct sales and sales leadership experience, Jeppsen has worked in publicly-traded organizations, privately-held organizations, and has successfully led sales teams in the technology, pharmaceutical, and financial services sectors.

Jeppsen is a regular speaker at conferences nationwide and at universities in the Western United States. He is the creator of the Zions Bank Business Performance Series, a tool offered to Zions' clients interested in building a world-class sales system. The course was taken by over 500 businesses in the 2010-2012 period. 

About Zions First National Bank:
Zions First National Bank is a subsidiary of Zions Bancorporation, which operates more than 500 offices and 600 ATMs in 10 Western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah and Washington. As a full-service bank, Zions offers commercial, installment and mortgage loans; trust services; foreign banking services; electronic and online banking services; automatic deposit and nationwide banking and transfer services; as well as the more familiar checking and savings programs. For more information, go to https://www.zionsbank.com

Tags: sales excellence, sales awards, business awards, customer service awards, Stevie Awards for Sales & Customer Service, best customer service, call center awards, Zions First National Bank, Robert Jeppsen

Watch "How to Enter the 2013 Stevie Awards for Sales & Customer Service"

Posted by Liz Dean on Tue, Dec 18, 2012 @ 05:44 PM

We've just published a short video called How to Enter the 2013 Stevie® Awards for Sales & Customer Service. Watch it here:

The brief video offers a comprehensive overview of the Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals, including:

  • What the Stevie Awards are, and their history
  • The schedule for the 2013 awards
  • How to review and select categories
  • How to prepare and submit entries
  • How the judging process works
  • Best practices

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers. The final entry deadline for the 2013 edition is January 15, you can begin your submission process by requesting your entry kit here.

Don't hesitate to contact us with any questions regarding the 2013 Stevie Awards for Sales & Customer Service.  Email us at help@stevieawards.com or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: sales excellence, sales awards, business awards, customer service awards, Stevie Awards for Sales & Customer Service, best customer service, call center awards

Two Days to Stevie Awards for Sales & Customer Service Entry Deadline

Posted by Liz Dean on Mon, Nov 12, 2012 @ 12:29 PM

Wednesday, November 14, is the entry deadline for the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals. (If you can't make the November 14 entry deadline, entries will still be accepted through January 15, 2013 with payment of a $35 late fee per entry.)

Stevie Awards for Sales & Customer ServiceAll entries are submitted online. You can begin your submission process by requesting your entry kit here. The entry kit contains all of the instructions you need about how to prepare and submit your entries.

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers. The 2013 awards will recognize achievements since July 1, 2011.

To make the most out of your entries, we suggest reviewing last year's Gold winning entries. 2012 winners include: Adam Bain, Chief Revenue Officer, Twitter, Inc. (Senior Sales Executive of the Year), Direct Alliance (Government Sales Team of the Year), Joey Romaine, Customer Service Role Model and Innovator, Groupon (Young Customer Service Professional of the Year), United Parcel Service, Inc. (Front-Line Customer Service Team of the Year), and eCornell (Customer Service Department of the Year), among others. A complete list of 2012 honorees is available at www.StevieAwards.com/Sales.

Winners of the competition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Need help submitting entries to the 2013 Stevie Awards for Sales & Customer Service?  Email us at help@stevieawards.com  or call us at + 1 703-547-8389.

Tags: sales excellence, sales awards, business awards, customer service awards, Stevie Awards for Sales & Customer Service, best customer service, call center awards

Less Than Two Weeks to Stevie® Awards for Sales & Customer Service Entry Deadline

Posted by Liz Dean on Mon, Nov 05, 2012 @ 01:13 PM

Next Wednesday, November 14, is the entry deadline for the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals. (If you can't make the November 14 entry deadline, entries will still be accepted through January 15, 2013 with payment of a $35 late fee per entry. You can request your entry kit here.)Stevie Awards for Sales & Customer Service

The Stevie Awards for Sales & Customer Service feature more than 125 sales awards, customer service awards, and call center awards categories honoring sales excellence and best customer service practices for individuals, teams, and departments, plus categories this year for products and service and solution providers.

Entrants may submit any number of nominations to any number of categories, which include:

  • Sales Individual categories such as Senior Sales Executive of the Year and Sales Operations Professional of the Year
  • Sales Team categories like Global Sales Team of the Year and Field Sales Team of the Year
  • Sales Achievement categories such as Sales Turnaround of the Year and Outbound Marketing Program of the Year
  • Sales Department of the Year categories in 13 industry groupings
  • Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  • Customer Service and Contact Center Team categories like Contact Center of the Year and Customer Service Management Team of the Year
  • Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  • Customer Service Department categories in 11 industry groupings
  • New Product and Service categories like Best New Business Intelligence Solution and Best New Relationship Management Solution
  • Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards, or Recognition Provider of the Year

Winners of the most recent edition of the Stevie Awards for Sales & Customer Service included New York Community Bancorp, Inc. (Customer Service or Call Center Training Practice of the Year), Rob Jeppsen, Zions First National Bank (Sales Director of the Year), International Checkout Inc. (Telesales Team of the Year), Office Depot, Inc. (Customer Service Complaints Team of the Year), OppenheimerFunds Inc. (Contact Center of the Year), and SquareTrade Inc (Customer Service Department of the Year - Financial Services), among others. A complete list of 2012 honorees is available at www.StevieAwards.com/Sales.

Winners of the competition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

Not sure which categories to enter?  Email us at help@stevieawards.com  or call us at + 1 703-547-8389 and we'll get back to you right away.

Tags: sales excellence, sales awards, business awards, customer service awards, Stevie Awards for Sales & Customer Service, best customer service, call center awards

Sales Awards Judges Announced

Posted by Michael Gallagher on Fri, Dec 17, 2010 @ 01:08 PM

The following professionals have joined the sales awards final judging committee for the 2011 (5th annual) Stevie Awards for Sales & Customer Service, the world's leading competition for sales awards, contact center awards, and customer service awards.

The final entry deadline for the 5th annual competition is December 31.  Get your entry kit here.

Johnny Anderson, VP-Sales, Bulldog Solutions
Damian Artt, Senior VP-Worldwide Sales and Services, Wind River
Kieran Callaghan, VP-Direct Sales, Dish Network
Bob Conlin, VP-Marketing & Business Development, Accero
John Cushman, VP eSales & Service, AT&T
Dan Dapper, VP of Worldwide Sales & Operations, Right Hemisphere
Brent Dierking, Director of Business Development, NorthStar EMS
Jessica Eker, VP, Global Life Sciences Practice, TransPerfect
Chris Harrington, VP Americas Enterprise & Omniture Channel Sales, Adobe Systems
Michael Haske, VP-Sales & Marketing, Paylocity
Paul Hoffman, President of Worldwide Field Operations, Informatica Corporation
Suzanne King, Director of Sales Operations, XO Communications
Shane Lewis, Assistant VP - Sales, Sundance Vacations
Chino Nakagome, CEO, Moon Cake Limited
Mitch Sobocinski, National Account Manager, DHL Express
Jeff York, Chief Sales Officer, Paycom

These distinguished sales professionals join the Board of Distinguished Judges & Advisors that will perform the final judging in late January to determine the 2011 Stevie Award winners, who will be announced at a banquet in Miami Beach, Florida on Monday, February 21.

Tags: sales awards, customer service awards, sales award, customer service award, call center awards, customer service excellence, service excellence