- -HGC Global Communications is a telecom operator group that provided extensive COVID-19 relief to customers and communities
- -They distributed free face masks, refurbished computers, and cloud capabilities to thousands of people.
About HGC Global Communications
HGC Global Communications is a leading fixed-line operator that owns extensive infrastructure in Hong Kong and overseas and offers a wide portfolio of products and services. HGC provides other operators with telecoms infrastructure, while acting as service provider to corporations and households alike.
HGC believes telecommunications operators should take one step further to contribute to society. Here’s how they do it.
Managing Operations & Supporting Customers
As isolation from social distancing is increasing, so is internet data usage. HGC saw a double digit bandwidth consumption increase. Prior to this surge, HGC had increased their backbone capacity, network resilience, and reliability to support a skyrocket in usage. HGC is also well-prepared for the long-term by securing critical components as part of their supply chain management and planning They spontaneously created special teams to provide instant support, maintenance, and installations to customers.
Support for Staff at HGC Group
Apart from being the first telecom operator in Hong Kong to announce flexible work-from-home arrangements, HGC also introduced other safety measures including regular deep cleanings and sanitations of offices, remote monitoring across impacted offices via home/office IT systems, and delegating more authority to in-country staff to facilitate emergency support. HGC also arranged hotels within walking distance of operation centers to help essential service supporting teams to perform their important duties. They have also offered all staff (around 2,000 people) with four months supply of medical masks.
HGC has offered meaningful assistance to the community by being the first telecom operator in Hong Kong to distribute free essentials to the public. This includes onsite delivery of masks to elderly citizens living alone and distribution of free refurbished computers to schools and students to support e-learning. HGC has delivered free unified communications and cloud connect services to corporate customers to help with extreme emergencies.
HGC Global Communications won a Gold Stevie for Product & Service Categories - Business Technology Solutions - Infrastructure as a Service and a Silver Stevie for COVID-19 Response Categories - Most Valuable Corporate Response in the 2020 International Business Awards®.
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