--- title: SearchUnify的智能支持 description: SearchUnify是Grazitti的旗舰产品。这个统一的认知搜索平台彻底改变了信息发现，增强了洞察力，并为基于AI的应用程序（如应对顾客及协助咨询员的聊天机器人）提供了强大的平台。 image: https://blog.stevieawards.com/hubfs/search%20unify.png --- [![stevie-awards-full-logo](https://blog.stevieawards.com/hs-fs/hubfs/Stevie%20Awards%20Blog%20Theme%20Files/stevie-awards-full-logo.png?width=347&height=70&name=stevie-awards-full-logo.png "stevie-awards-full-logo")](http://stevieawards.com) Click to View Posts by Stevie® Awards Categories # SearchUnify的智能支持 Posted by [Clara Im](https://blog.stevieawards.com/blog/author/clara-im) on Thu, Nov 26, 2020 @ 01:01 AM - [Tweet](https://twitter.com/share) - **采用基于AI技术的客户服务工具提高销售、营销和整体顾客满意度** - **Grazitti Interactive的SearchUnify平台简化了复杂的问题，并提供工具和个性化的搜索结果** **![search unify](https://blog.stevieawards.com/hs-fs/hubfs/search%20unify.png?width=503&name=search%20unify.png)**   **关于SearchUnify** [SearchUnify](https://www.searchunify.com/)是Grazitti的旗舰产品。这个统一的认知搜索平台彻底改变了信息发现，增强了洞察力，并为基于AI的应用程序（如应对顾客及协助咨询员的聊天机器人）提供了强大的平台。这种AI为客户支持和自助服务提供了关联性高的个性化搜索结果。 **Grazitti** **产品的创立** Grazitti Interactive是数字创新领导者，在开发CRM、营销自动化、在线社区和分析等解决方案方面拥有丰富的经验。凭借超过十年的经验，帮助企业改善营销、销售和支持成果，Grazitti Interactive见证了企业为将信息提供给最终用户而苦苦挣扎的过程。SearchUnify旨在统一各种内容源，提供无缝的用户体验，并在一个广泛的平台中简化工具和要求。 支持领域的领导者将AI视为可以解决许多复杂问题的解决方案。基于SearchUnify的AI驱动的应用程序为咨询员配备了他们所需的工具，可以使客户满意。作为一站式解决方案，SearchUnify可帮助增加事件处理量并加快事件解决速度。为使用户能快速找到关联性最高的答案，社区管理员以用户搜索行动为基础，向用户显示明智的建议，引导自助服务成功。 SearchUnify的客户获得了以下成倍的成功： 网站访问量环比增长**12****％** 搜索转化次数增加**13****％** 咨询员生产率提高**15****％** 事件解决量增加21％ 无结果的搜索量减少28％ 累计超过800万次搜索 **![APSA20_Silver_Winner](https://blog.stevieawards.com/hs-fs/hubfs/APSA20/APSA20_Silver_Winner.jpg?width=168&name=APSA20_Silver_Winner.jpg)SearchUnify****赢得了****[2020年亚洲-太平洋史蒂夫®奖](http://www.asia.stevieawards.com/)****中的客户服务****-****客户服务技术创新****- ****计算机行业的史蒂夫银奖，以及产品设计与开发****- B2B****产品及服务创新领域的史蒂夫银奖。**   **您想知道****2021****年亚洲****-****太平洋史蒂夫奖参展事宜吗？** [![Request the entry kit](https://blog.stevieawards.com/hs-fs/hubfs/Request%20the%20entry%20kit.jpg?width=333&name=Request%20the%20entry%20kit.jpg)](https://asia.stevieawards.com/zh-hans/%E8%8E%B7%E5%8F%96%E5%8F%82%E8%B5%9B%E6%8C%87%E5%8D%97)   Topics: [The Stevie Awards](https://blog.stevieawards.com/blog/topic/the-stevie-awards), [Asia-Pacific Stevie Awards](https://blog.stevieawards.com/blog/topic/asia-pacific-stevie-awards), [史蒂夫奖](https://blog.stevieawards.com/blog/topic/史蒂夫奖), [亚洲-太平洋史蒂夫奖](https://blog.stevieawards.com/blog/topic/亚洲-太平洋史蒂夫奖) ### Request an entry kit for one or more of the stevie awards programs [Remove my information](https://blog.stevieawards.com/blog/searchunify%E7%9A%84%E6%99%BA%E8%83%BD%E6%94%AF%E6%8C%81#) Entry kit will be sent to you by email. 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