Customer Service Awards Blog

Q&A with Ron Essiq, Customer Service Awards Judge

Posted by Michael Gallagher on Thu, Jan 20, 2011 @ 02:49 PM

Ron Essig is VP, Global Owner Products and Services, Marriott Vacation Club International, and member of the Board of Judges of the 2011 Stevie Awards for Sales & Customer Service, which recently announced the Finalists in its 5th annual competition.

Ron EssigWhat item of news recently caught your eye and why?
I followed with interest all of the legislation that was approved in Washington, D.C. during the recent “lame duck” session of the U.S. Congress.  I find it amazing that people can accomplish many things when they put their minds to it.

What New Year’s resolution have you made and why? 
Stay focused on what is truly important: Family.

What book are you currently reading?
It’s Not About the Bike: My Journey Back to Life, by Lance Armstrong and Sally Jenkins.

What was the last movie you saw, and would you recommend it?
The Fighter.It was both a motivational and a feel-good movie—just the kind of movie we were in the mood for when we went to see it.

What is your favorite sport or hobby?
Following my son’s interests of baseball and music, and hiking in the mountains with my two Siberian Huskies.

Who (apart from close family) is your favorite living person?
While I can’t say he is my favorite person—I’ve not had the pleasure of meeting him—I really admire the work done by John Wood, founder of Room to Read, a nonprofit organization that has helped to educate over four million children around the world.

If you could choose another profession, what would it be?
I would be involved in some sort of nonprofit organization that could help give opportunities through mentoring to young adults and could help open doors into business and careers for the less fortunate.

What quality or qualities do you most value in your business associates?    
Honesty, creativity, and drive.

What do you think is the worst bad habit to have at work?

As someone at the top of your profession, what keeps you inspired or makes you hit the ground running in the morning?
Working with a team of professional associates who are genuinely focused every day on delivering customer service excellence and the awesome experiences that make vacation dreams come true.

What do you consider has been your greatest achievement in business?
Being able to learn and grow in a variety of positions over 25 years with one incredible company.

What advice or useful tip would you give to someone who is just starting out in business?
Learn from the ground up, and don’t ever forget where you came from.

About Ron Essig
Ron Essig is the vice president, Global Owner Products and Services, for Marriott Vacation Club International. As a member of the Stevie Awards for Sales & Customer Service Board of Judges he will be helping select the customer service award winners in the 2011 competition. Essig is a 24-year Marriott veteran, and began his career as a Management Trainee at the Chicago Downtown Marriott Hotel.

About Marriott Vacation Club International
As the interval ownership division of Marriott International, Inc., Marriott Vacation Club International is a premier provider of vacation and leisure experiences for more than 400,000 Owners and Members. Since entering the timeshare industry in 1984, Marriott has earned its position as a leader and innovator in vacation and fractional ownership products worldwide. The company has since segmented the industry to offer distinct vacation and real estate offerings, each based on the unique needs and desires of customers. The brands are: Marriott Vacation Club, Grand Residences by Marriott, and The Ritz-Carlton Destination Club, as well as select whole ownership developments. For information visit or

Tags: customer service awards, stevie awards, good customer service, excellent customer service, customer service award