We've been trumpeting the more than 200 professionals worldwide who participated in judging of The 2011 (8th Annual) International Business Awards, and today we cite the contributions of those who judged the customer service awards categories.
The IBAs, if you're not familiar with them, are the world's top honors for business professionals, with categories that recognize achievement in every facet of the workplace. All organizations worldwide may submit entries. This year's IBA honorees hail from more than 40 nations. Honorees were announced last month, and will be celebrated on October 11 during gala ceremonies in Abu Dhabi, UAE.
The final judging committee for the customer service categories, whose average scores determined this year's honorees, included
Michaela Aguilar, ICT Program Leader, Parramatta City Council, Parammata, NSW Australia
Don Batting, Senior Consultant, Enterprise Support Services, Ernst & Young, New York, NY USA
Clare Buchanan, Head of Customer Service USA, DHL Express, Tempe, AZ USA
Karen McFadzen, VP Technical Services, APAC, Japan & Greater China, Cisco Systems, Chatswood, NSW Australia
Charles (Chick) Olsson, BEc, Acc, MAICD, Managing Director, Four Season Company Pty Ltd, Sydney, NSW Australia
Melanie Pope, Director, Australian Paramedic Support Foundation, Aspley, Australia
Stormy Simon, Senior Vice President, Customer Experience, Overstock.com, Salt Lake City, UT USA
Jan Willem Strijker, Owner/Director, Brantas International Technology Ltd, Auckland, New Zealand
Julie Toma, President, Advenio Group, East Killara, NSW Australia
The committee was chaired and formed by Susan Savage, General Manager, MICROS Fidelio Australia, South Turramurra, Australia
The categories Sue and her committee judged included
- Customer Service Department of the Year
- Customer Service Team of the Year
- Customer Service Executive of the Year
The honorees they chose in these categories include Etisalat, Mafraq Hospital/Abu Dhabi, and Haktan Yasar Kiliç of Turk Telekom. See the full list of honorees here.
The next opportunity for customer service and call center professionals to be honored in a Stevie Awards competition is in the 6th annual Stevie Awards for Sales & Customer Service, which is now accepting entries. These awards feature more than 90 categories focused exclusively on customer service, call center, and sales achievements.