How to Build And Maintain Client Relationships Remotely

Posted by Sam O'Brien on Mon, Sep 21, 2020 @ 10:23 AM

Despite the pandemic, some of us have seen an incredible upturn in workload, and most have had to handle this surge in responsibility while working remotely. Remote workers face unique challenges, particularly as it pertains to forging new relationships while strengthening existing ones.

Suppose you’re a freelancer or are working independently. In that case, you may not need frequent check-in with clients. Additionally, meeting face to face may not be practical due to the social distancing guidelines in your country; never mind the ability to access an office. Other things to consider when communicating remotely are things like different time zones, expensive phone or internet tariffs, or a lack of technical know-how. 

With the influx of technology we have at our fingertips today, there are endless ways to make a connection with remote work tools, text, video calls, and instant messaging apps. You can stay in touch with your team, improve your skill set with personal development courses online, while staying up to date on projects with a team collaboration tool and continue sales prospecting as usual with cloud-based CRMs. 

Beyond technology, there are a few more practical ways to build and maintain client relationships wherever you’re working from. Let’s examine some. 

Establish a routine 

Creating a communication plan with clients is your first step to staying on track. If this is the onset of a new relationship, have an open discussion about contact frequency and format. Ensure this is transferred across to your team, so there are no missed conversations.

This information needn’t be strictly professional, either. You can use your creativity and identify information the client may find useful like news articles or product promotions. This proactivity lends itself kindly to good relationship building.

Get deeper

To help break the ice, have an icebreaker question or questions ready to go at the start of any meeting. Not all client relationships need to stay strictly in work boundaries. If you’re having a video chat, try putting something interesting or quirky in the frame in the hopes it sparks a conversation. 

Source: Adobe stock

Get your technology on the same wavelength 

With the myriad of communication tools available on the market, it’s essential that you ask your client their preferred method of contact, and ensure you’re set up to match it.

A client’s preferred communication method varies according to their personality, age, industry, and other factors.

Some people don’t like appearing on camera and would prefer all meetings done over the phone. A landline isn’t the best for this, given limited capability and the cost of a phone call these days.

If you are dealing with clients regularly on the phone, look into a VoIP line for home offices. A VoIP line works over the internet and can improve quality. It also can link up with your CRM to help track and record conversations with third-party integration

Have a look around for the best VoIP router to suit your budget. Personally, since you’re on the Stevie Awards page, maybe go for a vendor in this field who’s been recognized by the Stevie’s alreadyInterested in entering The 2021 International Business Awards? Request the entry kit.

If the client is happy to video chat, ensure you’ve got the right software and hardware to ensure no awkward freezes or too many “can you say that again-s?”

Source:Adobe stock

Try not get too familiar 

Because it's so easy to call or text a client, there's a tendency to forget business formality. While, as we mentioned earlier, there is a need to speak more casually, if it gets too casual, it can wade into unprofessional and disrespectful territory. This is a business relationship, not a friendship, and must be treated as such.

You do this by curating professionalism across communication channels. On a call, make sure you greet and leave the conversation accordingly. No "hey" or "cheers." On a video call, lose the sweatshirt and wear something more suitable. When texting, avoid emojis and text speak. Don't just launch into a conversation either. 

Acknowledge if you've made a mistake 

If you've messed up, then don't hesitate to make it known. Leaving it hanging will only haunt you, and may mean more than just embarrassment at the end of the day. Working remotely makes it harder to gain trust and loyalty. And mishandling a situation where you're the one at fault will only make this much harder.

If you've made an error, apologize, admit you were wrong, take responsibility, and clarify how this may impact the client. For instance, "I apologize, I missed that; unfortunately, it will set us back a few days. I ensure it won't be repeated." Following that, explain how it happened, take accountability, and work on making sure it doesn't happen again.

Source: Adobe stock

Be an active listener 

Active listening means just that, listening instead of just hearing. It can be hard to listen or get your point across in a remote setting; you may be missing out on a point or on context if you’re just waiting to comment.

Instead of thinking about what to say next, listen carefully to what a client is saying. Take active notes while working on your comprehension ability. Then, once a client has finished expressing themselves, relay their message back to them to ensure you’re both on the same page.

Active listening isn’t just for the phone or video call either; it’s across written communication as well. Make sure you’ve thoroughly read and understood a message before composing your reply. When responding, include a summary of their wishes to ensure consistency. 

Don’t get lost in the jargon 

When you’re in the office talking to your peers, you can drop all the acronyms and code words you want, because you’re speaking the same lingo. Often, your client may not be an expert in your specific sector, and so your industry-related terms may as well be written in Mandarin.

You must be sensitive to the words or terms your client may be unfamiliar with. If you’re not sure, avoid them altogether. In fact, communicating in this way may help both of you - as you learn to present your ideas, topic, or concepts in a way that forces you to think differently about their positioning. 

_______________________________________________

Working remotely can make client communication challenging. Even if you’re armed with your CRM, your project planners, an all in one desktop app that collects all communications, and a million post-it notes, there’s still plenty of room for error. However, by remembering all we’ve mentioned above, you can create and maintain productive and friendly client relationships no matter where you’re working from.

Bio:

Sam O'Brien is the Senior Website Optimisation & User Experience Manager for EMEA at RingCentral, a Global VoIP, video conferencing and call centre software provider. Sam has a passion for innovation and loves exploring ways to collaborate more with dispersed teams. He has written for websites such as UC Today and Martech Advisor. Here is his LinkedIn.

Headshot: from RingCentral

Call for Entries Issued for 15th Annual Stevie® Awards for Sales & Customer Service

Posted by Maggie Gallagher on Thu, Sep 17, 2020 @ 09:00 AM

Business Development, Customer Service, and Sales Achievements, Professionals, and More May Be Nominated

The Stevie® Awards, organizer of the world’s premier business awards programs, has issued a call for entries for the 2021 (15th annual) Stevie Awards for Sales & Customer Service. Entry kits and complete details on the competition are available at http://www.StevieAwards.com/Sales.

Eligible nominees include departments, teams, and professionals from around the world who work in customer service, contact center, business development, and sales. New products and services and solution providers used by those professionals are also eligible. The 2021 awards will recognize achievements since July 1, 2019.

SASCS release

The early-bird entry deadline with reduced entry fees is October 14, 2020. The final entry deadline is November 12, but late entries will be accepted through January 13, 2021 with payment of a late fee. Finalists will be announced in mid-January, and the Gold, Silver, and Bronze Stevie Award winners will be revealed during a gala awards banquet on March 5 (health and safety conditions permitting) at Caesars Palace in Las Vegas.

The Stevie Awards for Sales & Customer Service feature more than 150 sales awards, customer service awards, business development awards, new product awards, and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  •         Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  •         Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  •         Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  •         Sales Distinction categories in 14 industry groupings
  •         Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  •         Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  •         Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  •         Customer Service Department categories in 12 industry groupings
  •        Customer Service Success categories in five industry groupings
  •         New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  •         Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards, or Recognition Provider of the Year
  •        Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year - Hospitality & Leisure

New this year, for all categories the submission requirements have been simplified, offering the choice to submit a short video or brief answers to several directed questions.

New categories for 2021 include six free-to-enter COVID-19 response categories that will recognize outstanding efforts by business development, customer service, and sales professionals to address the pandemic's impact on their organizations, teammates, customers and communities.

Interested in entering the 2021 Stevie Awards 

2021 will see the return of the People’s Choice Stevie Awards for Favorite Customer Service, a popular feature of the Stevie Awards for Sales & Customer Service in which the general public may vote for their favorite providers of customer service, from among all finalist nominations in the Customer Service Department of the Year categories.

Winners of the 2020 edition of the Stevie Awards for Sales & Customer Service included American Airlines, Barclays, Carbonite, Cisco, Clarabridge, Cricket Wireless, Cvent, Delta Vacations, DHL Express, GoDaddy, Mailchimp, OneWest Bank, SAP, Wells Fargo Treasury Management, VIZIO Inc., and more.

The 2021 competition will be judged by more than 150 professionals around the world.

Topics: Stevie Awards for Sales & Customer Service

Making Classic Technologies Cloud Compatible

Posted by Hailey Roos on Tue, Sep 15, 2020 @ 09:45 PM
  • Red Hat’s Quarkus framework modernizes Java software by making it cloud-native

  • Revolutionary open-source project helps applications consume 1/10th the memory and startup 300x faster when compared to traditional Java

  • Quarkus helps Java maintain its platform leader status through modern innovation designed to meet the fast-paced, ever-changing demands of today’s businesses

Argentine Ministry of Health Enlists Red Hat to Help Establish a National  Digital Health Network | Business Wire

About Red Hat 

Red Hat is the world’s leading provider of enterprise open-source software solutions. They use a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, contained, and Kubernetes technologies. 

Modernizing Fundamental Technology 

Red Hat’s Quarkus framework makes Java relevant where it otherwise may have been dismissed. Despite Java’s age, there are still millions of Java developers and numerous mission-critical enterprise applications running in Java in some of the world’s largest organizations. Quarkus is a Kubernetes-native Java framework tailored for GraaIVM and HotSpot, crafted from the best Java libraries and standards. The goal of Quarkus is to make Java a leading platform and serverless environment while offering developers a unified reactive and imperative programming model to optimally address a wider range of distributed application architectures. In recent years, there has been a massive investment in Java, but without Quarkus leading Java into cloud-native, modern app development, Java would run the risk of not being able to adequately meet the changing needs of businesses today. 

Quarkus

Quarkus represents a fundamental shift in modern application development and is designed to address some of the shortcomings that Java faces in cloud-native application architectures. Java developers are able to use Quarkus to build apps that have a faster startup time and take up less memory than traditional Java-based microservices frameworks. Quarkus includes flexible and easy to use APIs that enable developers to build cloud-native apps and best-of-breed frameworks. 

As an open source project, Quarkus has gained attention because of its revolutionary approach to running Java in the cloud, its native use of containers, and its ability to provide a true serverless runtime for Java. This framework is designed to work out-of-the-box with more than 80 popular Java extensions. Developers can choose the Java frameworks they want for their applications, which can be run in JVM mode or compiled and run in native mode. Quarkus also includes developer productivity capabilities, such as live coding so that developers can immediately check the effect of code changes and quickly troubleshoot them, unified imperative and reactive programming with an embedded managed event bus, unified configuration, and easy native executable generation. Quarkus builds applications to consume 1/10th the memory when compared to traditional Java and to have 300x faster startup times, both of which greatly reduce the cost of cloud resources.

Quarkus is designed to spark developer joy, meaning that tried and true Java developers are able to continue working in the language they know and love. Quarkus is changing the game when it comes to driving the future of Java. 

Red Hat won the Bronze Stevie for New Product & Service Categories - Business Technology - Software Development Solution in The 2020 American Business Awards®.

Interested in entering The 2021 American Business Awards?

Request the entry kit

Topics: American business awards, technology innovations

Last Call für die 17. jährlichen Stevie Awards for Women in Business

Posted by Jule Kern on Mon, Sep 14, 2020 @ 03:31 AM

Unternehmerinnen, weibliche Führungskräfte, Arbeitnehmerinnen und von Frauen geführte Organisationen weltweit können ihre Nominierungen noch bis zum 16. September einreichen.

SAWIB20_DL091620_600x300

Noch drei Tage läuft die Nominierungsphase der Stevie Awards for Women in Business. Bereits zum 17. Mal ehren die Stevie Awards im Rahmen dieses speziellen Wirtschaftspreisprogramms herausragende Leistungen von Unternehmerinnen, Frauen in Führungspositionen, Mitarbeiterinnen und von Frauen geführte Organisationen. Bis zum 16. September haben Interessentinnen noch die Möglichkeit, ihre Nominierungen gegen die Zahlung einer Nachgebühr einreichen. In der Bewertung entstehen den Nachmeldungen keine Nachteile.

Hier erhalten Sie die Teilnahmeunterlagen

Die stolzen Gewinnerinnen werden dann am 29. September bekannt gegeben und mit ihren Bronze- Siber- und Gold-Auszeichnungen bei einer feierlichen Preisverleihung geehrt. Die Preisverleihung findet dieses Jahr erstmalig in einem virtuellen Rahmen am 9. Dezember statt.

Mit den Stevie Awards for Women in Business werden die Leistungen von berufstätigen Frauen in mehr als 100 Kategorien gewürdigt. Prämiert werden die Frauen unter anderem in den Kategorien:

  • Unternehmerin des Jahres
  • Weibliche Führungskraft des Jahres
  • Mentorin oder Coachin des Jahres
  • Preis für das Lebenswerk
  • Verdienst um Lohngleichheit
  • Frauen helfen Frauen
  • Mitarbeiterin des Jahres
  • Von Frauen geführtes Unternehmen des Jahres
  • Innovatorin des Jahres

Neue Kategorien für dem Umgang mit COVID-19

Als Reaktion auf die aktuelle Situation haben die Stevie Awards einige spezielle Kategorien in Bezug auf den Umgang der Unternehmen und einzelner Personen mit COVID-19 in ihrem Berufsfeld geschaffen.

Zu den Kategorien zum Umgang mit COVID-19 gehören:

  • Frontline Medical Hero of the Year
  • Education Hero of the Year
  • Delivery Hero of the Year
  • Public Service Hero of the Year
  • Most Exemplary Employer
  • Communications or PR Campaign of the Year – COVID-19-related Information

...und weitere.

Auch die Kategorien Marketing- und PR-Kampagne des Jahres wurden in diesem Jahr stark erweitert.

Vereinfachte Anforderungen für die Einreichung

Die Anforderungen für die Einreichungen wurden in allen Kategorien für 2020 überarbeitet und vereinfacht. Verlangte die Bewerbung in den vergangenen Jahren noch eine Leistungsbeschreibung von bis zu 650 Wörtern, beantworten die Teilnehmerinnen eine Reihe von Fragen. Alternativ können sie ein Video mit einer Länge von bis zu fünf Minuten einreichen, in dem die Fragen behandelt werden.

„Das neue Vorgehen soll es den Teilnehmerinnen erleichtern, ihre Leistungen auf den Punkt zu beschreiben“ erklärt Maggie Gallagher, Präsidentin der Stevie Awards. „Gleichzeitig erleichtert es den Juroren, die Qualität der verschiedenen Einreichungen zu bewerten“ so Gallagher weiter.

Dies kommt besonders denjenigen zugute, die sich für eine Last-Minute-Nominierung bis zum 16. September entscheiden.

 Women | Future Conference

Anders als in den letzten Jahren findet die Women|Future Conference nicht am selben Tag der Preisverleihung statt. Stattdessen wird die zweitägige Konferenz für berufstätige Frauen schon am 12. Und 13. November im Caesars Palace in Las Vegas stattfinden. Die Women|Future Conference thematisiert die drängendsten Geschäftsfragen von morgen. Sie befasst sich mit diesen Themen aus der Perspektive von Frauen, die in diesen Bereichen tätig sind und darüber hinaus, wie sie Frauen in allen Branchen –ihre Karrieren und Unternehmen – beeinflussen. Mit vielen strukturierten Networking-Möglichkeiten und Fallstudien von früheren Stevie®-Gewinnerinnen und aktuellen Stevie®-Nominierten ist diese Veranstaltung ausschließlich für Frauen.

Starke Frauen – Women in Business Preisträgerinnen des letzten Jahres 

Die Gewinnerinnen der Goldenen, Silbernen und Bronzenen Stevie Awards 2019 spiegeln eine vielfältige Gruppe großer und kleiner Organisationen rund um den Globus wider. Zu den Gold- Preisträgerinnen 2019 zählen auch Geschäftsfrauen und Unternehmen aus Deutschland, Österreich und der Schweiz.

  • TourRadar aus Wien gewann den Gold Stevie Award in der Kategorie Employee of the Year für Melissa Lopez, Assistant Team Lead im Sales and Support Team in Nordamerika.
  • Für Digging Deep aus Cham in der Schweiz gewann die Schriftstellerin Rosemary Lokhorst, Technologieunternehmerin und preisgekrönte Spieleproduzentin einen Silber und einen Bronze Stevie. Digging Deep ist eine gemeinnützige Organisation, die die heilende Kraft des Selbstausdrucks durch Spaß und die Nutzung digitaler Selbsthilfetools aktiviert.
  • Stolzer Gewinner von zwei Gold Stevie Awards war LabTwin aus Berlin. Das weltweit erste digitale Laborassistent mit Sprach- und KI-Unterstützung erhielt die jeweils höchsten Auszeichnung für Magdalena Paluch, Mitgründerin und Geschäftsführerin von LabTwin.

Nach Abschluss der Bewerbungsphase prüfen über 200 führende Expertinnen aus aller Welt die eingegangenen Nominierungen. Die Preisträgerinnen haben nach der Bekanntgabe der Gewinner Zugang zu allen Kommentaren und Vorschlägen der Jury, bezüglich ihrer Nominierungen.

Wenn auch Sie sich bei den 17. Stevie Awards for Women in Business mit ihren Leistungen bewerben möchten, registrieren Sie sich noch heute unter www.StevieAwards.com/Women.

 

Topics: Awards for Women in Business, woman awards

Pitch your Women-Owned Business! Announcing The Women|Future Conference Pitch Competition

Posted by Nina Moore on Thu, Sep 10, 2020 @ 02:00 PM

Do you or someone you know own a women-run business founded in November 2017 or later? Enter the 2020 Women|Future Conference Business Pitch Competition for a chance to win funding! 💸 The Women|Future Conference has added this competition as a new feature to the two-day virtual event happening November 12-13, 2020. It is an opportunity for women-owned businesses and female entrepreneurs who are navigating the startup phase of their business endeavors to receive funding -- think of it as a 'Shark Tank' for female business owners. 

If selected, finalists will be asked to record a three-minute pitch about their product/service, business model, and target market. Submissions will be reviewed by the Women|Future Conference team and final pitches will be judged by a panel of female venture capitalists and conference attendees during our virtual event on November 13, 2020. There will be three winners, each of which will receive a monetary prize.

Pitch Your Business

There are still sponsorship opportunities available which go toward funding the pitch competition. If your organization is interested in sponsoring, email Ruslana@stevieawards.com or visit our sponsorship and advertising page to request information.

WFC_Social_BannerPitch

The Women|Future Conference agenda features virtual sessions, panels, and workshops that address today’s trending topics and current issues in areas such as technology, sustainability, career and financial planning, diversity in the workplace, leadership, crisis management, and more. The conference is made up of 100 transformative women speakers from around the world including notable CEOs, founders, entrepreneurs, and executives from AT&T Business, Amazon, Girl Scouts of the USA, Deloitte, HCL, Cisco, Microsoft, Roku, PayPal and more. View the speaker lineup.

View the Women|Future Conference Agenda

WFC_Social_Student Pricing Available TW FB

In the spirit of back to school season, we recently announced that students can attend the Women|Future Conference at half-price (that's just $49 compared to the regular ticket price of $99!) Many Women|Future Conference speakers will discuss topics relevant to young women who have just entered the workforce, or are thinking about their future careers.

If you know a student who is an aspiring business owner, or would love to hear from female entrepreneurs, founders, and executives in diverse industries, let her know about this incredible opportunity! Registration for the Women|Future Conference is open. Save 10% when you register three or more people together.

Register for the Conference

👍Get Social With the Women|Future Conference 

Instagram 

LinkedIn

Twitter

Facebook

Questions about the Conference?

Conference Registration and Sponsorship Opportunities

Ruslana Milikhiker, Conference & Event Manager

Ruslana@stevieawards.com

 

Conference Marketing and PR 

Nina Moore, Marketing Manager

Nina@stevieawards.com

 

Topics: women awards, Women in Business, Awards for Women in Business, female entrepreneurs, woman awards, Stevies awards for women, women in busines, Women Future Conference

Stevie® Awards Announce Winners in 17th Annual International Business Awards® from Across the Globe

Posted by Maggie Gallagher on Thu, Sep 10, 2020 @ 09:00 AM

Businesses Honored for Achievements Amidst COVID-19

High-achieving organizations and executives around the world have been recognized as Gold, Silver, and Bronze Stevie® Award winners in The 17th Annual International Business Awards®, the world's only international, all-encompassing business awards program.

Nicknamed the Stevies from the Greek word for "crowned," the awards will be presented at a virtual awards ceremony on Tuesday, December 1.

Tickets for the event are on sale now at www.StevieAwards.com/IBA.

iba for winner release 2020

Gold, Silver, and Bronze Stevie winners were selected from more than 3,800 nominations about 200 fewer than last year, from organizations in more than 60 nations. “Given the extraordinary circumstances in which businesses and other organizations around the world have operated over the past six months, we’re gratified by the number of entries the IBAs received this year and the amazing number of stories of continued business success, individual heroism and selflessness, and increased commitment to the health and safety of employees, customers, and communities,” said Stevie Awards President Maggie Gallagher.  

Gold, Silver, and Bronze Stevie winners were selected from more than 3,800 nominations. “Given the extraordinary circumstances in which businesses and other organizations around the world have operated over the past six months, we’re gratified by the number of entries the IBAs received this year and the amazing number of stories of continued business success.”

All organizations worldwide are eligible to compete in The International Business Awards, and can submit entries in a wide range of categories, including management awards, company of the year awards, marketing awards, public relations awards, customer service awards, human resources awards, new product awards, IT awards, web site awards, and more. 

IBA winner pic 2 2020

More than 250 executives worldwide participated on 13 juries this year to determine the Stevie winners.

LLYC, a global communications and public affairs consulting firm headquartered in Madrid, Spain won nine Gold Stevie Awards, more than any other organization in the competition.

Other top winners of Gold Stevie Awards include Jeunesse Global (Lake Mary, Florida USA) with eight, Yapı Kredi Bank (Istanbul, Turkey) with seven, PJ Lhuillier, Inc (Makati City, Philippines) with six, and BURSALI (Bursa, Turkey), Mayen (Istanbul, Turkey), Pan American Energy (Buenos Aires, Argentina), Samsara (San Francisco, California USA), and Thai Life Insurance Plc. (Bangkok, Thailand) with five each.

The top winner of Gold, Silver, and Bronze Stevies overall is Turkey’s Yapı Kredi Bank, with 20.  Other multiple winners of note are LLYC (18), Ooredoo Group, Qatar and globally (16), Thai Life Insurance (14), PJ Lhuillier, Inc (13), Jeunesse Global (12), Makers Nutrition, Hauppauge, New York, USA (12), Melco Resorts & Entertainment, Cotai, Macao (10), and Türkiye İş Bankası, Istanbul (10).

A complete list of all 2020 Gold, Silver and Bronze Stevie Award winners by category is available at www.StevieAwards.com/IBA.

During the week of 21 September the winners of the Best of the IBA Awards, five best-of-competition prizes, will be announced. Winners will be determined by a tally of the total number of Gold, Silver, and Bronze Stevies won by organizations, and will be honored on 1 December.

Topics: International business awards

Easy App Development with Creatio

Posted by Hailey Roos on Tue, Sep 08, 2020 @ 09:17 PM
  • Global software company provides the leading low-code platform for process management 
  •  
  • Creatio has been highly recognized as a market leader by key industry analysts 

  • Operating in over 100 countries worldwide, the Creatio platform provides cutting-edge technology and out-of-the-box ideas

About Creatio

Creatio (formerly bpm’online) is a leading low-code, process automation and customer relationship management (CRM) company. Creatio’s intelligent platform accelerates sales, marketing, service, and operations for thousands of customers and hundreds of partners worldwide. Their mission is to help organizations accelerate by providing a platform to automate their business ideas faster and easier. 

In addition to three CRM products for marketing, sales, and services, Creatio offers solutions that allow apps to be built and processed quickly and effortlessly. Their low-code platform embraces the “Everyone’s a Developer” concept, a cutting-edge idea that provides solutions for businesses to shrink the IT delivery gap. With the market for low-code platforms growing by an estimated 40% annually, it is estimated that by 2024, low-code platform development will be responsible for more than 65% of application development activity. Therefore, Creatio moves with the times to provide its customers with cutting-edge technology to gain a competitive advantage in their markets. 

Studio Creatio

The platform has two editions: Studio Creatio, Enterprise Edition and Studio Creatio, Free Edition. 

Studio Creatio, Enterprise Edition is an intelligent low-code and process management platform enabling businesses to provide non-IT employees with the ability to build apps and processes that they need. Creatio’s robust and flexible low-code tools enable users without deep technical skills to build user interfaces as well as design business logics, define data models, and set up machine learning models for better decision making. 

The Free Edition was launched in June of 2019 and has since gained thousands of users. It is a tool for collaborative process design and is completely free to use. Studio Creatio, Free Edition allows users to build process diagrams easily using visual tools, standardized process management, and simplified process documentation. It enables teams to edit, comment on, and view designs in real time - a level of collaboration that ensures the best results possible. By releasing the Free Edition, Creatio has been able to expand their presence as a brand by differentiating their product portfolio in comparison to their numerous competitors. 

Creatio’s products enable organizations to accelerate their transformation thanks to the platform’s unique synergy of low-code, business process automation, and CRM. The release of Studio Creatio has made a substantial impact on the recent market. The regular updates to the software ensure that they provide a leading platform with a broad set of out-of-the-box functions, best industry practices, and an exceptional user experience. By extending the platform’s low-code process automation capabilities this year, Creatio was also able to send a stronger message about the “Everyone’s a Developer” concept they fully believe in. As a result, Creatio has become closer to making this concept a reality for many companies around the world. 

Benefits of Using Studio Creatio: 

  1. Providing non-IT employees with the ability to build apps and processes they need
  2. Creating business processes of any complexity as easily as playing with LEGOs: moving elements, engaging colleagues, commenting on actions, and managing all processes in a single environment
  3. Easily integrating solutions an organization already uses into its digital ecosystem with extensive integration capabilities  
  4. Accelerating app development with solutions and templates that can be used immediately instead of building from scratch 
  5. Boosting apps delivery and maintenance with robust tools for successful app deployment and upgrades

Creatio won the People's Choice Stevie® Awards for Favorite New Products - Digital Process Automation Solution in The 2020 American Business Awards®.

Interested in entering The 2021 American Business Awards?

Request the entry kit

Topics: American business awards, People’s Choice Stevie® Awards

First Annual Middle East Stevie Awards Winners Honored in Virtual Ceremony

Posted by Maggie Gallagher on Sun, Sep 06, 2020 @ 11:23 PM

The Middle East Stevie Awards, sponsored by the Ras Al Khaimah Chamber of Commerce & Industry, is an international business awards competition open to all organizations in 17 nations in the Middle East and North Africa. The focus of the awards is recognizing innovation in all its forms.

For the past 18 years the Stevie awards programs have recognized excellence in business worldwide. Each year the eight Stevie awards competitions received more than 12,000 nominations from organizations of all types and sizes in more than 70 nations.

mesa blog post 2

More than 500 nominations were reviewed in the Middle East Stevie Awards judging process this year by more than 90 professionals worldwide whose average scores determined the winners.

2020 Middle East Stevie Award winners included:

  • Vodafone, Istanbul, Turkey
  • Telemart, Karachi, Sindh, Pakistan
  • Digitallica, Uskudar, Turkey
  • Spiral Click Web Technologies, Dubai, United Arab Emirates
  • Alandalus Property Company, Al Riyadh, Saudi Arabia
  • Geneva Centre for Human Rights Advancement and Global Dialogue, Dubai, United Arab Emirates
  • Virgin Mobile UAE - Emirates Integrated Telecommunications Company PJSC, Dubai, United Arab Emirates
  • Cisco Systems India, Bangalore
  • Ooredoo Oman, Muscat, Oman
  • Coca-Cola Içecek, Istanbul, Turkey
  • …and many more

Two Grand (best of show) Stevie Awards were conferred:

  • Boehringer Ingelheim, Istanbul, Turkey, is the winner of the Grand Stevie for Organization of the Year.  The pharmaceutical giant’s six Gold, two Silver, and one Bronze Stevie wins are tops in the 2020 competition.
  • Dubai Health Authority’s nomination “Diagnostic & Prognostic liquid biopsy biomarkers for Asthma,” a Gold Stevie winner for Innovation in Medical/Dental, received the highest overall average score from the judges, of all nominations in the 2020 competition, and thus wins the Grand Stevie Award for Highest-Rated Nomination of the Year.

MESA blog post

On August 25 winners were celebrated at a virtual Stevie Awards ceremony which was broadcast to winners and their guests. During the awards ceremony, the Stevie Awards shared videos about the award-winning organizations followed by acceptance speeches, messages from Stevie Awards judges, sponsors, and special guests.

Nashwa Al-Ruwaini gave the keynote speech to congratulate Stevie Award winners and appreciate their hard work over the past year, and especially over the past few months. Nashwa Al-Ruwaini is an Egyptian producer and media personality. She has been called the "Oprah Winfrey of the Arab World".

mesa blog post 4

Al-Ruwaini told Stevie winners “Innovation prevails in times of crisis. The world we knew drastically changed overnight with the outbreak of COVID-19. Often in business, you need to come up with new tactics to preserve and maintain your vision. Companies, entrepreneurs, governments, and citizens have proved how capable humans are of innovating during times of crisis.”

It was announced during the ceremony that the 2021 awards will begin accepting nominations September 15, and it will do so with a new name. The new name of the competition will be the Middle East & North Africa Stevie Awards, to better represent the 17 nations covered in the awards.

“We aimed to honor organizations and individuals across the region. This year we received more than 500 nominations, which is very impressive for our first-year event. We can’t wait to see what 2021 holds for the Middle East & North Africa Stevie Awards,” said Stevie Awards President Maggie Gallagher.

Interested in entering the 2021 Middle East & North Africa Stevie Awards?

Request the entry kit

 

Topics: Middle East Stevie Awards

Leading the Electric Vehicle Revolution

Posted by Hailey Roos on Thu, Sep 03, 2020 @ 10:03 PM
  • In the next decade, over 170 million electric vehicles (EVs) are expected to be on the road
  • To meet the coming need for charging stations and electricity, EV Connect is proactively leading this transformation 
  • By working with electric utilities, EV Connect links all parties from EV drivers to utilities and brings simplicity to the EV revolution

What Is EV Connect, And Why Choose to Work With Us? - EV Connect

About EV Connect

EV Connect is home to the most innovative, robust, and feature-rich, cloud-based software platform for managing electric vehicle (EV) charging stations. The world’s largest companies ranging from enterprise, to hospitality and retail, to universities and government facilities, leverage the EV Connect platform to bring simplicity and flexibility to their personnel. As the demand for EVs surges, so does the need for charging stations and the electricity to fuel them. The number of EVs on the road is expected to increase from 3 million in 2017  to over 170 million by 2030. The energy required to support this unprecedented fuel transition is expected to exceed a staggering 500 terawatt-hours of electricity, compared to less than 10 terawatt-hours as of 2017. To deliver this energy to individual cars, the number of charging stations must grow exponentially as well. 

The Smart Electric Power Alliance (SEPA) found that most utilities are not prepared for the load of EV fueling at scale. However, utilities that proactively lead this transformation will reap the benefits of higher revenues from EV electricity demand, greater rigid stability, and overall better customer experience. There are a number of business models to choose from when deploying an EV charging network for customers: full ownership, make-ready, or incentive-based. The EV Connect platform makes these and derivative business models simple so that individual utilities do not have to become software companies and spend millions of dollars developing and testing complex software platforms. 

EV charging will place untold new demands on the electric generation and distribution systems. Through EV Connect, electric utilities will have detailed insights into when charging loads are most pronounced and how much electricity they have to provide during those times to avoid disruptions to the energy grid. To ensure that utilities have this insight, EV Connect works with utilities to find organizations and businesses that join and participate in transportation electrification programs. By working with electric utilities, EV Connect uses EV Cloud to close the loop on EV charging, linking all parties from EV drivers to utilities, and enabling utilities to centrally manage EV charging loads according to the demand on the grid at any given time. 

In 2019, EV Connect partnered with multiple utilities including Detroit-based DTE Energy to provide technical expertise surrounding EV network management and fleet deployment for participants of various programs. Under DTE’s “Charging Forward” program, EV Connect empowers Michigan residents to realize the full benefits of EVs by producing business opportunities and jobs for charging network operations, improving the EV ownership experience for EV drivers, and efficiently integrating EV charging loads with DTE electric distribution systems. 

As consumers, we can  enjoy the vast diversity of options offered by a competitive market as long as those options do not make life difficult for users, operators, and utilities. The EV revolution is at risk of becoming an unmanageable failure if the industry does not build a streamlined, efficient, and effective user experience from drivers to utilities. EV Connect is doing just that. 

EV Connect won the Gold Stevie for Energy Industry Innovation of the Year in The 2020 American Business Awards®.

Interested in entering The 2021 American Business Awards?

Request the entry kit

Topics: American business awards

Why Businesses Should Invest in Automated Customer Service

Posted by Hailey Roos on Wed, Sep 02, 2020 @ 10:08 AM

Look around you; automation is everywhere. From checking bags in at the airport to ordering pizza, booking a hotel room, or arranging a doctor's appointment, artificial intelligence is being used worldwide. Customer service is no different. By the end of this year, experts predict 85% of all customer exchanges will be done without human interjection. 

The automation of customer service radically reduces human input in repetitive, manual tasks, saving time, effort, and, ultimately, monetary resources. This means the addition of processes that let customers ask and have queries answered instantaneously without the need for any contact with a human representative. It works so well because the customer has to jump through fewer hoops to find a resolution.

Automated customer service removes the need for context or secondary explanations, and gets to the heart of a problem without much fuss. It's not limited by industry either, having potential use cases for retailers, manufacturers, IT pros, and even a Saas marketing agency

Are you looking to integrate automated customer service into your organization? Or, do you still need to convince those around you of its uses? RingCentral is here to help, and here's why your business should invest in automated customer service. 

Source: Finances Online

AI can preempt a problem

Through automation, you gain a level of responsiveness that just isn't humanly possible. In the not too distant future, a virtual assistant will know what a customer wants by understanding how most people interact with a business and using that data to guide the customer throughout his or her journey. 

An AI assistant will know who makes up your customer base and give them what they want before they even know they need it. AI-embedded systems can monitor an infinite amount of websites and data sets, identifying distress indicators and customer experience blockers. It can then respond instantaneously through pop-ups or virtual service agents that function across platforms. 

This preemptive problem solving can significantly lower customer abandonment rates within a purchasing cycle, while at the same time improving the customer journey and satisfaction. 

This type of preemptive problem solving is referred to as "intent prediction." It's an algorithm that figures out where the customer came from, should go next, and what they'll need when they get there. Inputs like clicks, scrolling speed, views, and prior purchases are translated into data that determines intent and selects the right kind of support. 

For example, the tech can recognize patterns based on web activity and route the incoming customer call to the right agent or department. Intent prediction lets customer service teams be there at the exact point they're needed.

24/7 365

Not limited by public holidays, sick days, or time zones, an organization with AI-empowered customer service means it can handle customer queries at all times, every day. Meaning, no waiting times for a response. No waiting times suggest better customer satisfaction, thus reduced churn. It also proves a brand's customer commitment - valuable for both trust and reputation. 

No need for training or repetition 

Onboarding and then training staff is an expensive and time-consuming process. A customer call center operator in the US can cost upwards of $4000 to hire and nearly $5000 to train them on your systems, call center workforce management software, and more. Never mind stationery and office other office expenses.

Automation solutions solve both cost and space problems, which are common issues within a call center. AI can empower team members with the resources they need to serve your customers and find more job satisfaction. 

An automatic dialer, for example, can arm agents with all they need for any specific call. Simultaneously, computer telephony integration software links all data into a single dashboard and gives the agent a myriad of methods to help answer customer queries. Such features are just part of the reason why RingCentral is a Stevie Awards winner.  

Rather than retraining your entire workforce, the software can be reconfigured and everything else automated. More still, AI-powered customer service platforms free up employees from tiresome and often dull tasks and allow them to focus more on challenging customer issues and think of creative, dynamic solutions. 

Source: Superoffice 

An easier way to personalize 

By combining big data, machine learning, and AI, companies can create an intimate personalization level across a customer’s journey. This can be as simple as using past purchases to suggest new products, or as complicated as detailed website layouts laid out in real-time to match a user’s browsing habits and reading comprehension. 

This sort of personalization improves customer experiences; it encourages conversions as well as repeat purchases. AI and automation also give human employees more context as to who they’re talking to, by understanding their purchase history, search preferences, and past experiences with your business. With this information on hand, service professionals are more prepared to give your customers better and more tailored output. 

Guaranteed reliability 

AI-powered customer service technology unlocks a level of reliability that human counterparts cannot match. Chatbots don’t have the same affiliations and biases humans may have. Chatbots don’t show up to work late. They don’t get irritated with customers or crack inappropriate jokes. 

They can also be designed to escalate matters to a human manager if they’re not providing adequate service. All of this improves customer service interactions, which is one of the best ways to generate repeat business. 

When queries are escalated to a human agent, they’re able to handle the past-call data in an instant and can pick up the baton where it was dropped. As opposed to the customer having to repeat themselves. There’s no need for siloed information or separate databases. Customer service reps, working alongside virtual assistants, can provide consistent, reliable, and friendly service. 

Source: Artificial solutions

The ability to scale quickly 

AI-powered technology allows businesses to scale customer service up or down with ease and speed, even when resources are limited (like during a pandemic). Upon launching a new product or service, a business can release FAQs or video-based solutions that can handle countless customer questions without human interjection. 

Chatbots make it easy to respond to customer inquiries even during a surge, and learn and grow from every interaction. Businesses can break into new markets without limitation or the need to hire and train a mass of staff who speak the language needed in this new market. You can keep your workforce connected, no matter where they are or where they’re working from

AI is not here to replace human teams but to support them. It can compile massive amounts of data and present it in an easy to read and action format, ultimately for the customer’s benefit. It makes work smarter, not harder, and has already changed customer service forever. 

John Allen, Director, Global SEO at RingCentral, a global UCaaS and VoIP provider. He has over 14 years of experience and an extensive background in building and optimizing digital marketing programs. He has written for websites such as MarketScale and E-Spirit.

RingCentral won a Gold Stevie for Innovation in Human Resources Management, Planning, & Practice in the 2020 Asia-Pacific Awards®. 

Topics: Asia-Pacific Stevie Awards