Winners were announced today in the 2023 People's Choice Stevie® Awards for Favorite Companies, an annual feature of The International Business Awards®, the world's only international, all-encompassing business awards program, now in its 20th year.

The worldwide, public vote was conducted from mid-August through 15 September, with the highest number of votes deciding the People's Choice winners in a variety of industries. More than 96,000 votes were cast. All Stevie Award winners in the Company/Organization of the Year categories in this year's International Business Awards (IBA) were eligible to be included in the vote.

Winners of the crystal People's Choice Stevie Awards will be honored during the IBAs' awards banquet on Friday, 13 October at the Rome Cavalieri, a Waldorf Astoria Hotel in Rome, Italy. Tickets for the event are now on sale. The winners of peer-adjudicated Gold, Silver, and Bronze Stevie Awards - selected from more than 3,700 nominations received from organizations in more than 61 nations - will also be recognized during the ceremony.

The winners of the 2023 People's Choice Stevie Awards for Favorite Companies are:

Advertising, Marketing & PR: Otter PR
Apparel, Fashion & Beauty: Desiderate
Banking: Ziraat Participation Bank
Business or Professional Services: TaskUs
Computer Hardware & Services: AGM Infra Solutions - USA
Computer Software: MYBUSYBEE INC
Consumer Products & Services: Jasmine Norris Photography
Diversified Services: Purpol Marketing
Electronics: Dr. Phone Fix
Energy & Utilities: YEDAŞ
Financial Services: NJMPF
Food & Beverage: Empire Eagle Food Co., Ltd.
Health Products & Services: Golden Hour
Insurance: Thai Life Insurance Plc.
Manufacturing: Health Focus Manufacturers
Materials & Construction: ACE Consulting Company
Media & Entertainment: The Biz Dojo Inc.
Non-Profit or Government: Megaworld Foundation
Other Industries: ContractPodAI
Real Estate: AyalaLand Logistics Holdings Corp.
Telecommunications: Ooredoo Group
Transportation: Angkasa Pura Logistic

Entries for The 21st (2024) International Business Awards will be accepted starting in February. More information is available at http://www.StevieAwards.com/IBA.

World's Top Honors for Women Professionals to Be Presented in New York City on November 10

Finalists were announced today in the 20th annual Stevie® Awards for Women in Business, the world's top honors for women entrepreneurs, executives, employees, and the organizations they run.

Visit http://www.StevieAwards.com/Women for a complete list of Finalists by category.

The Stevie Awards for Women in Business are produced by the creators of the prestigious American Business Awards® and International Business Awards®, among other business awards programs. The Stevies are widely considered to be the world's premier honors for achievement in the workplace.

This year's Gold, Silver, and Bronze Stevie Award placements from among the Finalists will be revealed during an awards banquet at the Marriott Marquis in New York City on Friday, November 10. More than 400 women and their guests from around the world are expected to attend the presentations, which will be broadcast via Livestream.

More than 1,600 nominations were submitted this year by organizations and individuals for consideration in more than 100 categories including Executive of the Year, Entrepreneur of the Year, Startup of the Year, Women Helping Women, and Women-Run Workplace of the Year.

Nominations were submitted by organizations in 26 nations including Australia, Bulgaria, Canada, Estonia, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Liechtenstein, Mexico, Netherlands, Pakistan, Philippines, Qatar, Romania, Singapore, South Africa, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, the United States.

Among the many extraordinary organizations and women who have been recognized as Finalists, the following stand out as those with three or more Finalist nominations:

IBM, various cities (18), Green Door Co, Sydney, Australia (11), Purpol Marketing Ltd, Chippenham, Wiltshire, United Kingdom (9), Everise, Plantation, FL USA (7), Personalised Support Systems, Australia (7), Annie Gibbins of Women's Biz Global, Australia (6), Ocean Rescue Alliance International, Apollo Beach, FL USA (5), Tavuun Welfare Association, Lahore, Pakistan (5), The Mach 1 Group, Austin, TX USA (5), Sarah Rusbatch, Grey Area Drinking Specialist, Australia (5), Lisa Watts of The Conversation Media Group, Australia (3), Be a Legend, Inc., Gilbert, AZ USA (4), BODEN Agency, Miami, FL USA (4), BookSmarts Accounting & Bookkeeping, Brooklyn, NY USA (4), DHL Global Forwarding, Freight, Bonn, Germany (4), How Many Elephants, Alresford, Hampshire, UK (4), Microsoft, Redmond, WA USA (4), Sleepm Global, Inc., Markham, ON Canada (4), Symplr, Boston, MA USA (4), The Alpha Enterprise, Cabuyao, Laguna, Philippines (4), Women Talk Tech, Ontario, Canada (4), Anjani Amriit, Sydney, Australia (3), Bug Bite Thing, Port St. Lucie, FL USA (3), C-Strategies Inc., Chicago IL USA (3), EngageSmart, Boston, MA USA (3), Everything Podcasts, Vancouver, Canada (3), Fix My Books Inc., Toronto, Canada (3), Katrina Wurm of Stress Free Super Mum, Australia (3), Lantern Partners, Sydney, Australia (3), Northern Real Estate Urban Ventures, Washington DC, USA (3), Pearl Interactive Network, Inc., Columbus, OH USA (3), Salesforce, San Francisco, CA USA (3), TELUS, Victoria, BC Canada (3), The Flora May Foundation, San Clemente, CA USA (3), SAP, various cities (3), and The Stardust Food Company, Bethesda, MD (3).

Finalists were determined by the average scores of more than 200 professionals around the world, organized in six juries. Their scores will also determine the Gold, Silver, and Bronze Stevie placements from among the Finalists, to be announced on November 10.

Winners in the 2023 (eighth annual) Stevie® Awards for Great Employers, an international competition, were announced on Monday, September 18 during a gala event in New York City. The awards recognize the world's best employers and the human resources professionals, teams, achievements, and HR-related products and suppliers who help to create and drive great places to work.

A complete list of Gold, Silver, and Bronze Stevie Award winners by category is available at http://www.StevieAwards.com/HR.

A diverse group of organizations and individuals around the world are among those recognized. The organization that won the Grand Stevie Award for Most Honored Organization of the Year is Bank of America of Charlotte, NC, with seven Gold, seven Silver, and seven Bronze Stevie Awards wins totaling 45.5 points. Organization of the Year goes to the organization with the most award points, with each Gold Stevie win counting for three points, each Silver Stevie win for two points, and each Bronze Stevie for one-and-a-half points.

The Grand Stevie Award for the Highest-Rated Nomination of the Year goes to Globe Telecom Inc. of Taguig City, Philippines for their nomination of Ato Jiao for Chief HR Officer of the Year, which received an average score from the judges of 9.5 out of a possible 10.

Leading winners of Gold Stevie Awards include Bank of America (7), Cathay United Bank (5), IBM (4), Tata Consultancy Services (4), Tech Mahindra (4), Dimes Sanayi ve Ticaret A.Ş. (3), Enerjisa Enerji (3), Globe Telecom (3), Product Madness (3), TELUS International (3), Akbank T.A.S. (2), American Systems (2), Ayala Land Inc. (2), BlueSky Personnel Solutions (2), Borusan (2), DHL Global Forwarding, Freight (2), FedEx (2), GoHealth (2), Golden Hour Veterinary Telemedicine (2), Kordsa Teknik Tekstil A.Ş. (2), Saint-Gobain North America (2), Siemens AG (2), and Top Hat (2).

More than 1,000 nominations by organizations from 28 nations were evaluated in this year's competition. Winners were determined by the average scores of more than 125 professionals worldwide acting as judges.

Stevie Award winners in the 31 Employer of the Year categories were determined by a unique blending of the ratings of professionals and the votes of the general public.

The Stevie Awards for Great Employers recognize achievement in many facets of the workplace. Categories include:

•         Employer of the Year Awards
•         HR Achievement Awards
•         HR Individual Awards
•         HR Team Categories
•         Solution Provider Awards
•         Solutions, Implementations, and Training Programs or Media Awards
•         Thought Leadership Categories
•         COVID-19 Response Awards

The awards are presented by the Stevie Awards, which organizes eight of the world’s leading business awards programs including The International Business Awards® and The American Business Awards®.

A sponsor of the 8th annual Stevie Awards for Great Employers is HiBob.

Business Development, Customer Service, and Sales Achievements, Professionals, and More May Be Nominated

The Stevie® Awards, organizer of the world's premier business awards programs, has issued a call for entries for the 2024 (18th annual) Stevie® Awards for Sales & Customer Service. Entry kits and complete details about the competition are available at http://www.StevieAwards.com/Sales.

Eligible nominees include departments, teams, and professionals from around the world who work in customer service, contact centers, business development, and sales. New products and services and solution providers used by those professionals are also eligible. The 2024 awards will recognize achievements since July 1, 2021.

The early-bird entry deadline, with reduced entry fees, is October 11, 2023. The final entry deadline is November 8, but late entries will be accepted through January 24, 2023, with payment of a late fee. Finalists will be announced on March 5, and the Gold, Silver, and Bronze Stevie Award winners will be revealed during an awards ceremony on April 12 in Las Vegas.

The Stevie Awards for Sales & Customer Service feature more than 150 sales awards, customer service awards, business development awards, new product awards, thought leadership, and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

• Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  ● Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  ● Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  ● Sales Distinction categories in 14 industry groupings
  ● Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  ● Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  ● Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  ● Customer Service Department categories in 12 industry groupings
  ● Customer Service Success categories in five industry groupings
  ● New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  ● Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards, or Recognition Provider of the Year
  ● Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year - Hospitality & Leisure
  ● Thought Leadership categories such as Best Use of Thought Leadership in Sales, Best Use of Thought Leadership in Business Development, and Best Use of Thought Leadership in Customer Service

Two new Sales Achievement categories have been added to recognize accomplishments in sales automation and sales self-service. Explore all of the categories here.

2024 will see the return of the People's Choice Stevie® Awards for Favorite Customer Service, a popular feature of the Stevie Awards for Sales & Customer Service in which the public may vote for their favorite providers of customer service, from among all finalist nominations in the Customer Service Department of the Year categories.

Winners of the 2023 edition of the Stevie Awards for Sales & Customer Service included AT&T, Banco Popular Dominicano, Care.com, Cisco Systems, Cvent Inc., DHL Express Worldwide, Dubai Airports, Easyship, Enerjisa Enerji, GoHealth, HP, IBM, Michael Kors, Modern Campus, Nasdaq Governance Solutions, Pan American Energy, PT Telkom Indonesia (Persero) Tbk, SAP, SoftPro, Splunk, Support Services Group, ValueSelling Associates, VIZIO Inc., Vodafone Turkey, and many more.

The 2024 competition will be judged by more than 150 professionals around the world. Those interested in participating on one of the juries may apply at https://sales.stevieawards.com/sa-judge/register.

Interested in entering the 2024 Stevie Awards for Sales & Customer Service? 

More than 140 professionals from around the world will gather at the Marriott Marquis Hotel in the heart of New York City's Times Square next Monday, September 18 for the presentation of the eighth annual Stevie® Awards for Great Employers, the world's top honors for human resources professionals, teams, and departments, and the suppliers and new products and services that help to create, and drive, great places to work.

Finalists in the competition were announced in August.  The Gold, Silver, and Bronze Stevie Award placements from among the Finalists will be revealed during Monday's presentations.  Two Grand Stevie winners - for Organization of the Year (the most honored participant) and the Highest-rated Nomination of the Year - will also be announced.

More than 1,000 nominations from organizations from 28 nations were evaluated in this year's competition. Winners were determined by the average scores of more than 125 professionals worldwide, acting as judges. The Stevie Awards for Great Employers recognize achievement in many facets of the workplace. Categories include:

•         Employer of the Year Awards
•         HR Achievement Awards
•         HR Individual Awards
•         HR Team Categories
•         Solution Provider Awards
•         Solutions, Implementations, and Training Programs or Media Awards
•         Thought Leadership Categories
•         COVID-19 Response Awards

Stevie Award placements in the 31 Employer of the Year categories were determined by a unique blending of the ratings of professionals and the votes of the general public. More than 107,000 votes were cast by members of the public for their favorite employer this year.  The public vote component was sponsored by HiBob.

The 2024 competition will begin accepting nominations in March.  Get the entry kit for the 2024 awards.

Here is the list of organizations that will be represented at Monday's awards ceremony:

A Brown Company, Inc
Abu Dhabi Customs
Access Health CT
AD Ports Group
Allied Irish Banks Plc
AllSaints
Altos Labs 
Automated Business Designs
Banco Popular Dominicano 
Benefex
BlueSky Personnel Solutions
Borusan 
Borusan Cat 
Borusan Mannesmann
CARREFOUR SABANCI TİCARET MERKEZİ A.Ş. 
Clinch 
CNN Arabic
Corbin Advisors
CoreHealth 
Coveo
DHL Global Forwarding 
Digital Hands
Emerchantpay Ltd 
EMoney Advisor
Enerjisa Uretim
EngageSmart
Firefly 
Gamefam
Globe Telecom, Inc.
GoHealth
Golden Hour 
Harri 
Helpware
HiBob
IBM Corporation
Icertis
Imperial Brands
IPGHealth Medical Communications
IZEA
JOBSPLUS
Management Dynamics
MedPharm 
Merz
Mindit Services 
NeoGenomics
Novavax, Inc.
Oxagile
Playa Hotels & Resorts
PeopleTec, Inc. 
Plum 
Seer Medical
Simfoni 
Tata Consultancy Services
United Nations High Commissioner For Refugees (UNHCR)
ValueLabs
Yapi Kredi
Ziff Davis, Inc. 

Stevie-winner Belkins Agency was forged on a common idea: predictable and scalable growth achieved through transparency, perseverance, experience, and creativity.

Belkins was founded by Vladyslav Podolyako and Michael Maximoff back in 2017. Shortly before, they worked together at a small product company. They both shared an extensive background in B2B sales that produced a compatible synergy and would later be transformed into an equivocal business partnership.

The start-up humbly began with Michael and Vlad generating leads for small businesses, committing 100% of their time and efforts to their "side hustle." Soon their creativity and passion paid off.

A startup blossomed into a full-scale digital marketing agency producing $10 million ARR and serving 1000 customers worldwide. In just five years, Belkins grew into the #1 ranked leading provider of lead generation and appointment-setting services despite their decision to forgo any outside investments.

Belkins has now helped 400+ clients transform their presales and sales processes. They have worked with clients from 30+ countries in 60+ niches to help them build and transform their sales workflow. The goal was not only to help companies define their ICP (ideal client profile), build a pipeline of qualified leads, and drive sales for the fastest possible ROI but to make it digital, scalable, and as predictable as possible.

Helping Business Scale Quickly
Belkins empowers businesses of any scale to grow fast through cutting-edge technologies and innovative marketing and sales solutions.

Their primary offering is lead generation and appointment-setting, but they offer much more. If they can’t find a worthy solution in the market, they create it. Since 2020 they have launched several products and a new service line. Now their clients can count on 99% inbox deliverability and a 60% increase in their email open rate using Folderly, streamline their cold outreach with Frostbite.ia, and acquire endless qualified leads using the Leadsforce service. Additionally, with Charge for Outlook, clients can seamlessly send bulk outreach, enhancing their email campaigns further. 

Over the last 12 months, their approach generated over $50 million in new sales for 200 of their clients. Furthermore, on average, the amount of new deals is $50,000 USD. From the kick-off meeting to the first email sent, they get the client’s campaign running in six days or less. The number of leads their team has generated by now is close to 5 million, and emails that reached prospects’ inboxes are about 3 million.

The technological products and services they create are tightly interconnected, creating a sort of MarTech ecosystem inside the company. This way, clients can satisfy all their needs in boosting their business growth with digital marketing and sales services from Belkins Group.

Some of the industries Belkins worked with were quite conservative prior to their partnership: solar & renewable energy, food catering, healthcare, agriculture, waste management, janitorial services, etc. As a result of partnering, clients now receive a faster-than-expected ROI, and a vault of best-kept "secrets" to generate leads by means of email outreach, LinkedIn, HubSpot, and by using dozens of data sources combined with their own proprietary software.

They say they are most proud of the cases where they’ve been able to completely transform a customer's sales process and cycle, showing their customers that digital and scalable solutions for business growth can be predictable.

Belkins won two Silvers and a Bronze Stevie^® Award including the Sales Ethics Award, Achievement in the Digital Transformation of Sales Operations, and Sales Outsourcing Provider of the Year, respectively, in the 2023 Stevie Awards for Sales & Customer Service.

Interested in entering the 2024 Stevie Awards for Sales & Customer Service?

Stevie-winner Quantum Workplace, a human resources technology provider, equips workplaces with the smartest talent solutions so that they can grow and succeed.

Nearly 20 years ago, the company pioneered some of the earliest employee engagement and performance software and has since partnered with thousands of organizations to drive employee, team, and business success.

Today, human resources (HR) departments have more on their plate than ever before. Quantum Workplace aims to be the reliable partner HR needs to solve problems and guide them along the way.

The organization began as Quantum Market Research in 2002, conducting workplace surveys. By 2005, it  was the survey provider behind the Best Places to Work contest. In 2009, it collected its five-millionth survey. The company changed its name to Quantum Workplace in 2010 and transitioned into a software-led employee engagement company. Now the company partners with over 480 organizations to make work better.

Achieving Consistent Customer and Employee Success
Quantum Workplace has a legacy of providing awesome customer service with unmatched, quality support. The Customer Success Team developed a series of checkpoints that new hires complete before they start talking with customers, so each customer receives the best service and guidance.

A team of Insights Analysts helps customers dive deep into what their data says, how to interpret their results, and guide them in responses. The team has a 97% favorability on value provided to the board room.

Quantum Workplace’s NPS and CSAT scores are well above industry averages, and their six-month rolling average NPS score is 62.5, with industry averages around 40. Quantum Workplace’s August 2022 CSAT score was 86, with industry averages around 77.

The Quantum Workplace Customer Support Team is available to over 2 million users, not just admin users, unlike the competition and others in B2B software. This means more users to assist, which might mean more time per ticket. Not the case at Quantum Workplace. The Customer Support Team typically responds within an hour, faster than most SaaS companies and competitors.

Quantum Workplace employees, or "Qwirks," are used to a high-growth environment. They’re able to succeed because the organization practices what it preaches. It believes that employee success leads to business success. Its dedication to employees has led the Customer Facing Team to achieve levels of customer satisfaction few software companies can.

Because of its unique culture aimed at engaging employees, Qwirks perform at high levels, outpacing its competition and setting new standards for the software industry.

Although it has been challenging, they have been able to maintain customer satisfaction and the employee experience with 30% employee growth in the past two years. Quantum Workplace’s strategy of concentrating on employee success has shown business success and led to a quality customer experience.

Quantum Workplace believes the workplace can be great when employees are given the opportunity and resources to be successful. Quantum Workplace’s 4.9 Glassdoor rating far exceeds the average company rating of 3.3, and 100% of Glassdoor reviewers reported they would recommend a friend to work for the organization.

Quantum Workplace created a culture that employees want to be a part of by giving them the tools to succeed and a unique work experience they enjoy. The organization is stronger because Qwirks are celebrated team members and united through the core values of Pursue, Team Over Self, Revel in Work, and Be You.

Qwirks are passionate about their work. The Customer Facing Team revels in providing excellent customer service and truly believes what they do matters. That experience helps Quantum Workplace separate itself from not only competitors but other workplaces.

Quantum Workplace won a Silver Stevie^® Award for Customer Service Department of the Year - Computer Software - 100 or More Employees, and a Bronze Stevie for Customer Service Employer of the Year in the 2023 Stevie Awards for Sales & Customer Service.

Interested in entering the 2024 Stevie Awards for Sales & Customer Service?

Stevie-winner Zywave provides software and technology solutions for the insurance industry in the United States and internationally. It offers cloud-based sales management, client delivery, content, and analytics solutions.

More than 15,000 carriers, agencies, and brokerages worldwide—including all of the top 100 US insurance brokerages—use Zywave solutions to enhance client services, achieve business growth, and promote greater health, wellness, risk management, and safety.

Zywave’s all-in-one platform provides customizable, user-friendly options that enable insurance professionals to build a unique solution to fit their specific growth goals.

Prioritizing Customer Experience
The company’s support organization of 50 agents handles around 100,000 complex cases per year.

Led by VP of Support, Emre Tekoglu, the support team was looking to transform from a reactive model to a more proactive support experience. Additionally, Emre wanted to shift from a cost center to position support as a strategic element of the overall customer experience. 

They eventually deployed SupportLogic to predict potential escalations, as well as automate case evaluation and review. SupportLogic generated escalation predictions, provided customer sentiment trend analysis, and surfaced the best cases for managers to review.

SupportLogic helped Zywave quickly become more proactive and predictive by enabling managers and agents to better prioritize focus and customer outreach. Zywave also reduced escalations and kept CSAT metrics strong, achieving 96% satisfaction score for the month of July 2023. They plan to continue to work with SupportLogic to keep escalations low and draw from teachable moments for case reviews.

Not only has Zywave Support made significant technology investments to power improvement of the customer support experience, but also to improve the support reps' experience.

Expanding Global Support Operations
Zywave Support has transitioned from the central Milwaukee location with 28 support representatives into global support operations with over 70 people in various locations, including the Philippines, Boston, Dallas, and other remote locations, by embracing change management over the last two years. 

They have now shifted from reactive to proactive support in everyone's desired state in customer service organizations by prioritizing the right cases using AI/NLP technology. They can effectively predict 70% of escalations before they happen by leveraging their data and insights.

Support is now a destination career path for both internal and external candidates. The changes they made enabled the support team to become the most successful department in the company based on employee retention, even when the whole industry was facing widespread resignations.

Since Winning Their Stevie^® Award
Through the convergence of process, technology, and most importantly, their people, Zywave is committed to delivering the optimal customer experience. They recognize this is an ongoing journey that demands a growth mindset and continuous learning.

Since the application period, Zywave has focused on the following:

New process - They launched a new function in support for incidents. By deploying a critical incident response function, they demonstrate their commitment to proactively address and mitigate issues that affect multiple customers, ensuring swift and effective resolutions to preserve their trust and satisfaction.

Focus on support team’s growth - They have introduced a volunteer day off option for employees to prioritize their support team members' personal growth and community engagement, while also cultivating a culture of empathy and social responsibility within the organization.

Further technology investment - By continually reviewing and adopting AI-powered solutions and emerging support trends, including case resolution using robotic process automation, they consistently optimize their ability to reduce time to resolution and elevate customer satisfaction levels, cementing their position as a customer-centric organization.

Zywave won a Silver Stevie Award for Best Use of Technology in Customer Service – Computer Industries, and Bronze in the category of Achievement in the Use of Data & Analytics in Customer Service in the 2023 Stevie Awards for Sales & Customer Service.

Interested in entering the 2024 Stevie Awards for Sales & Customer Service?

Stevie-winner SmartBear provides a portfolio of trusted tools that give software development teams around the world visibility into end-to-end quality through test management and automation, API development lifecycle, and application stability, ensuring each software release is better than the last. Award-winning tools include SwaggerHub, TestComplete, BugSnag, ReadyAPI, Zephyr, and PactFlow, among others.

The company’s mission is to be the first choice for software development teams of all sizes, giving them the tools to immediately impact the delivery of tomorrow’s applications. The tools they develop are built to streamline clients’ processes while seamlessly working with the products they currently use and will continue to use. 

In the 2023 Stevie^® Awards for Sales & Customer Service, the SmartBear Test Management Team, led by Jeannie Kobert, Director of Customer Care Engineering at SmartBear, won a Bronze Stevie Award for Customer Service Complaints Team of the Year - Technology Industries. 

Integrating Open Source and Openness Altogether
SmartBear’s philosophy is not only to embrace open source, but openness altogether, which includes diversity, equity, and inclusion. With these principles as their foundation, they ensure that their tools are easy to try, easy to buy, and easy to integrate. 

The SmartBear Test Management team, consisting of the Zephyr Enterprise and Zephyr Squad product lines, provides 24/5 technical support to a global set of customers located in AMER, EMEA, and APAC. The team supports both SaaS and On-Premises (server and data center) solutions and provides expertise for all aspects of product usage and configuration, as well as resolving the most difficult technical issues. 

The Test Management team also includes Zephyr Scale products, SaaS, and On-Premises (server and data center) solutions and provides  similar technical services as Zephyr Enterprise and Zephyr Squad.

The Test Management team has consistently received high Customer Satisfaction (CSAT) scores and tracked at a high level against their published service level agreements (SLAs), keeping their customers happy. In fact, the team has been able to retain an elevated level of customer service consistently when it was particularly challenging during the pandemic and great resignation in 2020 and beyond. This is due to the team’s commitment to customer service by increasing man hours, utilizing development resources, and taking advantage of an innovative cross-training plan the team adopted last year.

Leading by Example
By committing to ethical corporate practices that promote good, SmartBear has pledged to continue building quality businesses in their global communities through integrity.

They are committed to taking the journey toward becoming a leader in corporate social responsibility as they grow. To that end, they have a group of senior leaders who meet regularly as a working group to focus on the areas of Community, Sustainability, Governance, and Diversity.

SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations—including innovators like Adobe, JetBlue, FedEx, and Microsoft.

The SmartBear Test Management Team won a Bronze Stevie Award for Customer Service Complaints Team of the Year - Technology Industries in the 2023 Stevie Awards for Sales & Customer Service.

Interested in entering the 2024 Stevie Awards for Sales & Customer Service? 

The Stevie® Awards, organizer of the world’s premier business awards programs, has extended the final entry deadline in the 2023 (20th annual) Stevie Awards for Women in Business. Entrants now have until September 6 to submit nominations. The original final entry deadline was August 23.

Entry kits and complete details on the competition are available at http://www.StevieAwards.com/Women.

The Stevie Awards for Women in Business honor the achievements of working women in more than 100 categories, including Entrepreneur of the Year, Executive of the Year, Mentor or Coach of the Year, Lifetime Achievement Award, Achievement in Equal Pay, Women Helping Women, Employee of the Year, Woman-Owned or -Run Company of the Year, and Innovator of the Year. All female entrepreneurs, executives, employees, and the organizations they run, worldwide, are eligible to be nominated.

The Stevie Awards for Women in Business are widely considered to be the world's premier business awards competition for women. In 2022 the competition attracted more than 1,500 nominations from organizations in more than 27 nations.

The 2023 Stevie Awards for Women in Business will be judged by more than 200 leading professionals around the world, and nominees will have access to all the judges’ comments and suggestions about their nominations. Finalists will be announced on September 20, and winners will be announced on November 10 at an awards ceremony in New York, New York.

The Stevie Awards for Women in Business recognize achievement in the workplace in award categories including:

Achievement Categories
Communications & Marketing (Developed for/by Women) Categories
Company/Organization (Women-Owned or -Led) Categories
Individual Women Categories
Media (Developed for/by Women) Categories
New Product & Service (Developed for/by Women) - Categories
Social Media Categories
Thought Leadership Categories

There are two new Achievement categories for 2023: Achievement in Environment, Social, and Governance and Achievement in Technology Innovation.

Interested in submitting nominations in the 2023 competition?