Amanda Del Signore

Amanda Del Signore

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Women|Future Conference Keynote Announced: How to Dream Big & Chase It

Posted by Amanda Del Signore on Mon, Oct 03, 2022 @ 10:47 AM

We are excited to announce that Rashmi Verma, Global Head of Diversity & Inclusion at HUGO BOSS, will be the 2022 Opening Keynote Speaker for the Women|Future Conference. The Opening Keynote will take place Tuesday, November 8, day one of #WomenFuture22 at 12:00 pm ET, followed by a live Q&A session with attendees.

Keynote Rashmi VermaThe 5th annual Women|Future Conference brings together hundreds of ambitious, forward-thinking women across industries and career stages to connect and discuss key issues that impact their industries, careers, and lives.

HUGO BOSS is one of the leading companies in the premium segment of the global apparel market, employing 13,800 individuals representing 112 nationalities. As the Global Head of Diversity & Inclusion, Rashmi develops creative methods to increase team engagement while establishing an inclusive culture across the company globally.

Rashmi’s life and career have spanned continents. She grew up in India in a conventional family yet managed to excel in the tech industry. She started her career working for General Electric (GE) where she led and drove multiple high-profile strategy projects within various GE businesses. Rashmi paused her career around 2008 to focus on raising her son. The family moved to Germany soon after, and Rashmi navigated the difficult task of raising her child in a strange country with a drastically different culture and language.

Rashmi spent the next 10 years at SAP, a German multinational software company, serving in multiple positions of increasingly higher levels of responsibility. During this time, she expanded her personal and professional networks in Germany and pivoted to her current role at HUGO BOSS.

But being a mother and holding a high-level role at a global fashion giant were not enough; Rashmi also launched her own business recently. YogaDaan is a charitable organization that offers yoga classes to raise money for a school for the underprivileged and differently abled children in India.

In her Women|Future Conference Keynote, "Dream Big & Chase It," Rashmi will share how she navigated these work and life challenges, including managing cultural differences and experiences, and ways to carve out possibilities and dreams along the way. The session aims to inspire attendees to dream big and show them how to chase those dreams wholeheartedly.

Keeping with our tradition of past Stevie® Award winners keynoting the conference, HUGO BOSS is a multiple-time Stevie winner in the Stevie Awards® for Great Employers for COVID Response and HR Achievement in 2019 and 2020. The organization also won three Gold Stevies in the 2021 German Stevie® Awards.

What to Expect at the 2022 Women|Future Conference

Hundreds of ambitious women business leaders, entrepreneurs, and executives from around the world will be tuning in to the fifth annual Women|Future Conference November 8-10, 2022. The Women|Future Conference is a professional and personal development, learning, networking, and mentorship conference hosted by The Stevie® Awards.

WFC22

The agenda features over 20 panels, workshops, and breakout sessions hosted by 70+ women CEOs, founders, small business owners, entrepreneurs, thought leaders, coaches, and executives from organizations such as Accenture, Goldman Sachs, Hilton, IBM, LinkedIn, Microsoft, Nestle, T-Mobile, and others. 

Below is a partial list of the 2022 Women|Future Conference panels, sessions, and workshops.

  • Building Your Community of Mentors​​​​​​​​
  • Crafting and Delivering the Perfect Pitch
  • Cultivating an Inclusive Workplace: How Diversity Creates Opportunity​​​​​​​​
  • FearLESS: Facing Adversity ​​​​​​​​
  • Generational Work Styles: Understanding the Old and the New​​​​​​​​
  • “Shark Tank” style pitch competition for newly founded woman-owned businesses​​​​​​​​
  • Silencing Self Doubt: Overcoming Imposter Syndrome​​​​​​​​
  • Strategic Storytelling: Advertising and PR Tactics for Your Business​​​​​​​​
  • The Balancing Act: Self-Care and a Sustainable Work Life
  • The Next Generation of Tech​​​​​​​​
  • The Ever-changing World of Social Media
  • The Evolution of Connection: In-person vs Virtual Networking
  • The Snowball Effect: How Women-Led Businesses Create an Impact
  • Think Like an Investor: How to Get the Funding You Deserve​​​​​​​​
  • Turning Passion into Profit
  • ...and many more.

To learn more about the conference, keynote, other speakers, and registration, visit www.womenfuturconference.com.

View the Agenda

Registration for the Women|Future Conference is OPEN.

  •  Get $15 off registration by using promo code RASHMI15 at checkout
  • Groups of three (3) or more who register together get 10% savings with our group discount
  • Student tickets are $39, with proof of a valid student ID
Register for the Conference

Topics: Women in Business, Women Future Conference, WomenFuture Conference

Founder of Brand Soul International to Serve as Stevie® Awards Representative in Malaysia

Posted by Amanda Del Signore on Thu, Sep 29, 2022 @ 04:31 PM

The Stevie Awards are pleased to announce Stella Wong, Founder and Brand & Marketing Strategist of Brand Soul International, as our representative in Malaysia. Stella will serve as a representative for all eight Stevie Awards programs, but particularly for the 10th annual Asia-Pacific® Stevie Awards, which opens October 3 for nominations. These are the only business awards to recognize innovation throughout the entire Asia-Pacific region. We look forward to recognizing innovative companies in Malaysia this year.

Stella’s company, Brand Soul International, is an independent and innovative brand strategy and design consultancy that specializes in brand development, brand strategy & architecture, digital development, public relations, and content development including storyboarding, animation, and video production.

Stella Wong_Stevies

Before embarking on her journey of entrepreneurship, she was the Corporate Communications Manager of Baker Tilly, the eighth largest accountancy and business advisory network worldwide. Now with over 14 years of practical experience in brand strategy and digital marketing, Stella caters to multiple industries, including financial institutions, corporate organizations, food and beverage, technology, fashion, and logistics.

Stella has been featured in newspapers and magazines, including Marketing in Asia and on the Go-Ecommerce portal by Malaysia Digital Economy Corporation (MDEC). The Klang Chinese Chamber of Commerce and Industry (KCCCI) also invited Stella as a guest speaker to share best practices in branding & marketing for SMEs. She has also been featured in the book Successful People in Malaysia.

Stevie Awards President Maggie Miller commented, “We are thrilled to have Stella join the Stevie Awards team to help reach outstanding organizations in Malaysia. With her branding and digital background, and winning business awards herself, we know Stella will spread the message on what winning a Stevie Award in 2023 can do for brand recognition, employee happiness, and more. We are very excited to work with her for the Asia-Pacific Stevie Awards and all of our other international competitions.”

"The Stevie Awards have been recognized as the world’s premier business awards for many years. By partnering with the Stevie Awards team to represent Malaysia at the Stevie Awards, we firmly believe that we are in a strong position to achieve our aspiration to help innovative companies enter the global arena and elevate their brand recognition,” said Stella Wong.

The Asia-Pacific Stevie Awards focus on recognizing innovation in all its forms, wherever it is achieved in the workplace. The competition is open to all organizations across 29 nations of the Asia-Pacific region: large and small, for-profit and nonprofit, public, and private. 

Some of the Asia-Pacific region’s most innovative organizations have won Asia-Pacific Stevie Awards, including ABS-CBN Global, Cisco Systems, Delta Air Lines, Dentsu, DHL Express International (Thailand) Ltd., EventsAIR, Freelancer.com, Google, Great Eagle Holdings, Globe Telecom, HLC Group, Hong Kong Tourism Board, HP Inc., KEB HANA Bank, KEPCO, KT, MSLGROUP China, Ooredoo, PT Petrokimia Gresik, Seoul Metropolitan Government, Singapore Power, SM Supermalls, Sony, Strategic Public Relations Group Limited, Telkom Indonesia, VNPT Vinaphone Corporation, Viettel, Xiaomi, and more.

Nominations will be accepted in the 2023 Asia-Pacific Stevie Awards starting October 3, 2022.

Request the entry kit

Topics: Asia-Pacific Stevie Awards

Next-Gen Satellite Operator Kacific Expands Internet Access, Emergency Communication Capabilities Across Asia-Pacific

Posted by Amanda Del Signore on Fri, Sep 23, 2022 @ 02:20 PM

Stevie®-winner Kacific Broadband Satellites Group is bringing reliable, high-speed broadband access to rural and suburban communities across Southeast Asia and the Pacific.

KacificFounded in 2013 by a core team of senior satellite professionals, Kacific is backed by a group of investors with experience in global telecommunications and infrastructure. Kacific uses advanced, multi-beam space and ground communications technologies to provide high-quality service to businesses, governments, and communities.

Their distribution model is based on a new product called Gigstarter, a flexible, prepaid, prepackaged, broadband plan on a monthly model. Internet service providers sell bandwidth to end-users plan-by-plan, site-by-site, tailoring it to each customer and packaging it without heavy infrastructure investments or wholesale contracts. The plan includes unlimited data and full service management, which is appealing to smaller enterprises and entrepreneurs.

A second new product, Community Wi-Fi, supported this new distribution model. A fully managed service, it allows anyone in a village to access high-quality, affordable satellite broadband internet by purchasing prepaid Wi-Fi vouchers for less than $2 USD for 1GB. While the pandemic raged, Kacific could rapidly deploy Community Wifi sites within weeks to communities that most needed them.

Today, Kacific has over 9,000 sites in 25 countries, less than two years after the Kacific 1 satellite was launched. Kacific has reduced the price per GB and cost of each remote satellite terminal by at least 50%, revolutionizing the cost of connectivity in various markets in the Asia-Pacific region, such as Indonesia, the Philippines, Papua New Guinea, and others.

More recently, Kacific has launched a new product that aims to provide critical connectivity in times of disasters and emergencies—the Kacific CommsBox. Being pre-configured and solar-powered, the CommsBox is designed to provide broadband access instantly and reliably in emergency or disaster zones without effort. It is designed to be an all-in-one emergency communication product that can be instantly activated to establish connection in disaster areas. 

Kacific Broadband Satellites Group won two Gold Stevie Awards for Most Innovative Tech Startup of the Year - Services and Most Valuable Technical Innovation, and a Silver Stevie Award for Innovative Achievement in Sales or Revenue Generation in the 2022 Asia-Pacific Stevie Awards. 

Entries open for the 2023 Asia-Pacific Stevie Awards on October 3, 2022.

Request the entry kit

 

Topics: APSA22

Capital Rx Committed to High Customer Satisfaction and Transparency

Posted by Amanda Del Signore on Wed, Sep 14, 2022 @ 10:42 AM

Stevie®-winner Capital Rx was founded in 2017 as a next-generation pharmacy benefit manager (PBM), overseeing prescription benefit plans on behalf of employers, unions, municipalities, hospital systems, and health plans. In just 3 years, Capital RX has become the fastest growing PBM in America, with award-winning technology, innovation, and a true commitment to service.

CapitalRx_GroupPicIn 2021, Capital Rx launched JUDI™, an intuitive, cloud-native, API-based enterprise pharmacy platform (EPP), the first of its kind in the pharmacy industry.  JUDI significantly reduces administrative overhead, advances clinical management, and dramatically improves the customer’s care experience. In addition, the platform connects every aspect of the pharmacy ecosystem in one platform. JUDI™ is a radical departure from status quo PBM technology: on-premise systems running on mainframes, green-screen terminals, and programming languages from the 1990s, each contributing to a broken healthcare system and placing disproportionate responsibility onto patients, insurers and pharmacies.

JUDI powers all aspects of Capital Rx, including its pricing model and its new Advantage card. The Advantage card is the first ethical prescription discount card launched in August and saves consumers up to 90% on their prescription costs. It beats popular discount cards 80% of the time by implementing its Clearinghouse Model drug pricing strategy.

Capital Rx won the Bronze Stevie Award for the 2022 Customer Service Department of the Year. In addition, Will Tafoya, SVP, Customer Care at Capital Rx, won the Bronze Stevie Award for Customer Service Leader of the Year.

WillTafoya_CapitalRxSince winning their awards, Capital Rx has continued to enhance their services and customer satisfaction. The Net Promoter Score (NPS) references the customers likelihood to recommend Capital Rx by rating their experience with the Customer Care team. For 2022 year to date, Capital Rx has maintained an average score of approximately 70%, which is well above the industry average.

For 2022 year to date, the Capital Rx Customer Care team has also sustained a score of 4.8 out of 5, which is based on a 5-point scale measuring how satisfied customers are with their service. In addition, Capital Rx has maintained a minimum Call Quality Score of 92%, which references the overall quality, efficiency and effectiveness of the Capital Rx Customer Care team.

Accreditation in any industry is important for accountability and quality assurance. URAC is a non-profit, nationwide accrediting organization dedicated to ensuring the highest standards of care are achieved within the healthcare industry. In 2022, Capital Rx achieved URAC accreditation by meeting elevated standards in the following areas: consistent achievement of Industry best practices; continuous quality improvement; protecting and empowering consumers.

Capital Rx’s goal is to create lasting social change by developing a better healthcare infrastructure that eliminates conflicts of interest, simplifies contracting, and generates immediate savings. Their technology-driven innovations inform better plan management, and their high-touch service approach allows them to provide unparalleled member service with better financial outcomes for their clients.

Capital Rx won the Bronze Stevie Award for Customer Service Department of the Year. Will Tafoya, SVP, Customer Care at Capital Rx, won the Bronze Stevie Award for Customer Service Leader of the Year in the 2022 Stevie Awards for Sales & Customer Service.

Interested in submitting nominations in the 2023 Stevie Awards for Sales & Customer Service?

Request the Entry Kit

Topics: Steve Awards for Sales and Customer Service

Tufin Offers 24x7 Follow-the-Sun Support for Firewall & Network Security

Posted by Amanda Del Signore on Wed, Sep 07, 2022 @ 11:17 AM

Stevie®-winner Tufin is a security policy management company specializing in the automation of security policy changes across hybrid platforms while improving security and compliance. Tufin simplifies management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures.

tufin logoSince its inception, Tufin solutions have been purchased by more than 2,000 customers in over 70 countries. Tufin’s Technical Support team is dedicated to making these deployments a reality for customers, leading them in their operationalization of Tufin to drive value and ROI to their business.

With three Centers of Excellence around the globe, Tufin offers 24x7 follow-the-sun support, several levels of fee-based technical support, and free opportunities for customer support and troubleshooting.

A major initiative across the company in 2021 was the migration of customers from the classic Tufin Orchestration Suite to a new platform known as Tufin Aurora. The support team was pivotal to the successful migration of customers to the new platform.

As customers schedule their migrations, the support team coordinates them across the global customer base to ensure there is enough staff to cover any troubleshooting issues that arise. Each customer has access to a dedicated Slack channel with on-call support engineers and their Tufin account team.

In addition, the team experienced a 60% increase in headcount globally since 2019 with a focus on hiring a more senior skills set. Many new hires on the support team have a more technical background and more years of experience. This not only increases the technical acumen of the entire team, but it means faster onboarding and easier case resolution.

Lastly, the team recently created a Support Escalation Team, dedicated to working on cases that are unable to be solved in support. The team receives these cases to solve or identifies where the bug is in the product and passes it on to R&D to fix.

Tufin won the Bronze Stevie Award for Customer Service Department of the Year - Computer Hardware in the 2022 Stevie Awards for Sales & Customer Service

Submit your nominations for the 2023 Stevie Awards for Sales & Customer Service.

Request the Entry Kit

Topics: Steve Awards for Sales and Customer Service

Japan Representative Added to Stevie® Awards Team Ahead of 2023 Asia-Pacific Stevie Awards Opening

Posted by Amanda Del Signore on Wed, Aug 31, 2022 @ 05:19 PM

The Stevie® Awards is pleased to share that we have a new representative in Japan ahead of the opening of the 10th annual Asia-Pacific Stevie® Awards. Entries open for the 2023 Asia-Pacific Stevie Awards on October 3, 2022. We look forward to recognizing innovative companies in Japan this year.
151118
The Stevie Awards will partner with Issei Matsui, CEO of P&A LLC, a marketing strategist who has been in the advertising industry for over 30 years. Mr. Matsui’s areas of expertise include fast-moving consumer goods (FMCG), sports marketing, automotive, information technology, and consumer electronics. Mr. Matsui expanded his services and started his own company in Tokyo, Japan in 2009, subsequently opening an office in Shanghai, China, soon after in 2011.

Since that time, Mr. Matsui has collaborated with companies in more than 15 countries, including companies like Procter & Gamble, Intel Security, Fiat Chrysler Automobiles, and BMW

“We are thrilled to have Mr. Matsui on the Stevie Awards team to help recognize organizations in Japan for their innovative accomplishments. We know there are many companies and professionals in Japan who deserve recognition, and we are glad to have found Mr. Matsui to help reach this market,” said Stevie Awards President, Maggie Miller.

“More than being selected to represent Japan at the Olympic games, I am honored to have been selected to represent Japan at the Stevie Awards. I will do my best to help Maggie and her team,” said Mr. Matsui.

The Asia-Pacific Stevie Awards is the only business awards program to recognize innovation throughout the entire Asia-Pacific region. The competition is open to all organizations across 29 nations of the Asia-Pacific region: large and small, for-profit and non-profit, public and private.

Some of the Asia-Pacific region’s most innovative organizations have won Asia-Pacific Stevie Awards, including ABS-CBN Global, Cisco Systems, Delta Air Lines, Dentsu, DHL Express International (Thailand) Ltd., EventsAIR, Freelancer.com, Google, Great Eagle Holdings, Globe Telecom, HLC Group, Hong Kong Tourism Board, HP Inc., KEB HANA Bank, KEPCO, KT, MSLGROUP China, Ooredoo, PT Petrokimia Gresik, Seoul Metropolitan Government, Singapore Power, SM Supermalls, Sony, Strategic Public Relations Group Limited, Telkom Indonesia, VNPT Vinaphone Corporation, Viettel, Xiaomi, and more.

The Asia-Pacific Stevie Awards focus on recognizing innovation in all its forms, wherever it is achieved in the workplace. Entries are accepted in eight languages - Chinese, English, Indonesian, Japanese, Korean, Malay, Thai and Vietnamese.

Nominations will be accepted in the 2023 Asia-Pacific Stevie Awards starting October 3, 2022. 

Complete entry details are available at http://Asia.StevieAwards.com. 

Topics: Asia-Pacific Stevie Awards

Gold Stevie® Winner Embraces the Next Frontier of Corporate Workforce With Gig Talent

Posted by Amanda Del Signore on Wed, Aug 31, 2022 @ 09:47 AM

Stevie® Award-winner Limitless is combining crowdsourcing and AI to help global businesses address their biggest customer service challenges with Gig Customer Service (GigCX). GigCX is the term they use for deploying a gig-based crowd of people to provide customer service and sales. Housed within the Limitless’ SmartCrowd™ platform, customers can connect with their most engaged customers and reward them for providing on-demand customer service.Limitless logo

Using this technology, organizations route enquiries through the Limitless platform, which distributes them to knowledgeable GigCX experts who are paid per task for resolving questions. Brands like Microsoft, Unilever, eBay and L’Oreal are using Limitless GigCX to connect with their most engaged customers, providing on-demand customer service that can flex in line with demand.

Limitless conducts annual research studies and reports to understand how GigCX is impacting the workforce and areas for improvement. Since receiving their Gold Stevie award, they have released new research that shows that 72% of customer service managers have added or plan to add gig talent to customer service or sales operations within the next 2 years.

Their findings also show that, although people are interested in flexibility and the freedom to earn money on their own terms, GigCX has another added benefit to other gig models. Experts are genuinely interested in helping people using their own knowledge for brands they love.

Limitless has also been featured in Forbes in the article “Meet the Startup Turning Customers into Next-Gen Customer Service for Brands They Love.” In the piece, Forbes references a study that shows there are “nearly 60 million gig workers in the U.S., representing about $1.2 trillion of U.S. GDP, [and] it’s estimated that by 2030, nearly 50% of the workforce will be engaged in the gig economy in some way.”

Limitless co-founders Megan Neale and Roger Beadle have over 20 years of experience in the customer support world. In a comment to Forbes, Ms. Neale says she believes gig work will be a mix of primary full-time workers, GigCX workers, and AI bots working in harmony to produce the most efficient and best possible customer experience….once AI does its job to the capacity it's able to, handing that customer over to a real customer support agent with the skills to help quickly.

Limitless won the Gold Stevie Award for Sales or Customer Service Solutions Technology Partner of the Year.

Submit your nomination for the 2023 Stevie Awards for Sales & Customer Service.

Request the Entry Kit

Topics: Steve Awards for Sales and Customer Service

Family-Owned Office Furniture Company Builds on Success Through Self-education

Posted by Amanda Del Signore on Wed, Aug 24, 2022 @ 03:34 PM

Family-owned and operated Ace Office Furniture Houston is a Stevie®-winning top-rated furniture company based in Texas. They serve as a one-stop shop for many business owners in the area who rely on them, not only for quality office furniture, but also for their customer service offerings including highly skilled staff, onsite consultations, fast delivery, commercial office staging, and furniture repairs.Ace Office Furniture_cropTheir business has a long track record of excellence in the region, drawing initial recognition in only 2 years from the Better Business Bureau (BBB), gaining an A+ Rating with the BBB for four years, and receiving the BBB Award for Excellence in 2019 and 2020.

Ace Office Furniture Houston strives to provide the best support to their customers for all of their business needs, and their expert consultants work closely with them to provide advice and guidance through the process of conceptualizing, designing, selecting, delivering, and installing their furnishings.

Since receiving their Bronze Stevie Award for Best in Sales Ethics, owner Kevin Astala, has been honored with inclusion in the Who’s Who in America. Mr Astala attributes his success to hard work and learning new skills and trades, he said in a press release. In addition to teaching himself internet webpage design, he has learned the intricacies of marketing and social media. Mr. Astala has also been featured in Millennium Magazine for his entrepreneurial skills and dedication to self-education.

In light of their continued success, Ace Office Furniture Houston has announced the expansion of their services to new areas in Texas.

Ace Office Furniture Houston won the Bronze Stevie Award for Ethics in Sales.

Submit nominations for the 2023 Stevie Awards for Sales & Customer Service.

Request the Entry Kit

Topics: Steve Awards for Sales and Customer Service

Persolvent Partners With Customers to Innovate, Streamline Payment Solutions

Posted by Amanda Del Signore on Wed, Aug 24, 2022 @ 11:08 AM

Founded in 1993 by Jay Bruber, Stevie®-winner Persolvent specializes in payment processing technologies for markets including education, professional service organizations, internet, government, before and after school programs, and enrichment programs.Persolvent LogoPersolvent views their customer relationships as true partnerships. They offer industry-leading technology and have a large customer base, but they are intentionally focused and small enough to be able to respond to customer needs with lightning-fast agility. 

Persolvent services and personnel were recognized in three different Stevie Awards categories: 

  • AJ Kurkowski won the Gold Stevie Award for Customer Service Training Professional of the Year;
  • Marit Faster won the Silver Stevie Award for Customer Service Leader of the Year; and
  • Eleyo Customer Experience Strategy won the Bronze Stevie Award for Best Customer Feedback Strategy.

Since gaining this recognition, Persolvent has continued in its goal to better serve their customers. In Q1 2022, Eleyo’s Customer Experience Strategy saw a Net Promoter Score of 69, which is 33 points above the industry average and also the highest score that has been received since the pandemic in 2020.

In the time since receiving their awards, AJ Kurkowski has implemented a new team called the Enterprise Team, which will help implement the Eleyo software for the largest childcare and community education programs in the United States. Marit Fastner has joined the leadership team for a new 2022 Persolvent product. She is focused on building out the process for customer success from training to support for product launch.

Interested in submitting nominations for the
2023 Stevie Awards for Sales & Customer Service?

Request the Entry Kit



Topics: Steve Awards for Sales and Customer Service