DJO’s Customer Success Team Provides Quality Care to MotionMD Users

Posted by Hailey Roos on Wed, Jun 02, 2021 @ 10:12 AM
  • DJO Healthcare Solutions provides quality orthopedic products, software solutions, and services. 
  • MotionMD, the company’s technology platform, has become a market leader and a winner of numerous awards.
  • The Customer Success Team has helped bolster the company’s customer retention rate by providing expertise and knowledge.

About DJO Global

DJO Global’s business unit DJO Healthcare Solutions is a provider of quality orthopedic products, software solutions, and services. DJO believes activity is key to supporting patients’ return to a healthier lifestyle, better treatment outcomes, and improved healthcare economics for all. DJO delivers a complete orthopedic continuum of care from performance and mobility to surgical intervention and postoperative rehabilitation. 

DJO Healthcare Solutions’ technology platform, MotionMD has become the market leader in its space, winning an Edison award for innovation, earning HITRUST Security recognition for four years in a row, and doubling Software as a Service (SaaS) revenue over the last year and currently at 3.5 million patient agreements, across 28 thousand providers at over two thousand locations. The Customer Success Team is considered a core driver of growth and a key competitive advantage. 

MotionMD’s Customer Success Team

The Customer Success Team was created over the past two years to support the DJO Healthcare Solutions team with MotionMD from SaaS to invoicing to cash collection, as well as other customer success feedback metrics. 

Staffed by industry-experienced DJO employees, this Customer Success team offers coast-to-coast support for the most effective knowledge-sharing, analytics and data, and response time. Instant feedback and early alerts allow the team to work hand in hand with product managers, implementation leads, and developers to provide seamless customer service. 

In addition to the financial and operational contributions this team has made over the last year, DJO has also received numerous emails from customers who are absolutely thrilled with the experience and responsiveness. DJO’s customer retention rate is currently 99%+ since this time last year.

DJO Global won a Silver Stevie for Customer Service Awards Success Categories - Customer Service Success - Technology Industries in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

Request the entry kit

Topics: award-winning customer service, Steve Awards for Sales and Customer Service

Shifting Economies to Secure Solutions

Posted by Hailey Roos on Wed, May 12, 2021 @ 02:28 PM
  • FORDATA is a secure file-sharing solution that provides Virtual Data Room systems to Central and Eastern European economies 
  • The company responded to COVID by providing free services to companies in need and fundraising thousands of dollars  

About FORDATA

FORDATA is the leading provider of Virtual Data Room systems in Central and Eastern Europe. As a secure file-sharing solution working in Software as a Service (SaaS) model, FORDATA helps clients in managing documents exchange and communication during complex and confidential deals, supporting the largest M&A deals, IPO’s, private equity investments, restructurings, drug development, and clinical trial projects, and more.


FORDATA’s History

In 2009, three college friends decided to import a business idea from London and change the digitally belated Polish mergers and acquisitions market by introducing the first Virtual Data Room to Polish customers. The shift involved providing assistance to million-dollar transactions, securing best-kept corporate secrets online, and comforting investors who were used to making their decisions to buy by looking through thousands of files stored in a locked room - not online. As a result of the massive change,
FORDATA shifted the way Polish M&A businesses operated. 

In just a few years, FORDATA had become a standard of dealmaking in Poland, trusted by Deloitte, KPMG, PwC, Dentons, and the biggest Polish state and private companies - and is developing a presence abroad as well.

In 2019, FORDATA had been long-trusted by international investment advisors, insurance companies, and the Treasury of Poland and other countries. Currently, FORDATA is CSR-conscious and aligned with the strictest regulations of the EU and international markets.

FORDATA’s COVID-19 Response

When news of the coronavirus broke, FORDATA faced incredible pressure to continue helping others. The company provided free service to companies in crises and fundraised over $15,000. Companies in need were provided with services to restructure, run audits, find financing and new partners, or simply survive the transition to a remote work environment, which became the new normal to banks, advisors, and auditors. Everyone needed a virtual tool to stay safe and cut costs while also saving time and working efficiently. 

Today, FORDATA continues growing and providing critical services to the economy. 

FORDATA won a Bronze Stevie for COVID-19 Response Categories - Most Valuable Response by a Business Development Team in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

Request the entry kit

Topics: Steve Awards for Sales and Customer Service

AIP Consulting Finds Competitive Adantage During COVID-19

Posted by Hailey Roos on Wed, May 05, 2021 @ 11:46 AM
  • AIP Consulting collects valuable data and turns it into better customer experiences for businesses around the globe
  • AIP created innovative technology pre-pandemic that gave them a head start over competitors who were struggling to adapt to the COVID crisis

About AIP Consulting 

AIP Consulting is a market research agency that helps organizations collect valuable data and turns it into better experiences for customers. AIP Consulting also offers customer experience technology solutions, adding value to businesses by effectively tracking and analyzing customer feedback. Founded in 2016, the company operates in Cyprus, Greece, Romania, and Ukraine. AIP’s services include mystery shopping, digital contacts, focus groups, face-to-face surveys, feedback collection tools, and data analysis.

Beginning in 2019, AIP Consulting started connecting with startups from around the globe in order to develop the company’s services and instill a culture of diversity within the organization. AIP created a suite of technologies around CX in an era that coincided with low ability to use traditional services due to social distancing guidelines in order to improve customer service and collect valuable feedback that was vital to brands, especially during the pandemic. These services gave AIP a head start over competitors who were trying to adjust and catch up during COVID. 

AIP Consulting increased its revenue by over 180% in 2020 in the midst of the COVID crisis due to prepping with a pre-pandemic operational model that outshone competitors during the crisis. AIP is projected to increase revenue by another 200% in 2021 by helping develop the brand as a strong, all-encompassing agency in all things CX. 

AIP Consulting won the Silver Stevie for Business Development Achievement of the Year - Services Industries in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

Request the entry kit

Topics: Steve Awards for Sales and Customer Service

SYKES Australia’s Support through the Pandemic

Posted by Hailey Roos on Thu, Apr 15, 2021 @ 11:17 AM
  • SYKES Australia’s global clients rely on the company for digital marketing, customer service, and technical support
  • The company has grown exponentially with a team of committed partners who are dedicated to providing the best support possible
  • In the wake of COVID-19, SYKES Australia implemented new strategies to keep people’s well-being prioritized 

About SYKES Australia 

SYKES Australia is a digital marketing, customer service, and technical support provider to brands around the world. SYKES is a global leader in providing support, comprised of a diverse, fun-loving, and energetic team within a vibrant workplace. 

SYKES Australia opened its first contact center in George Street with only 125 employees. Focused heavily on outbound telemarketing, the company spent its first years helping a global client enter the Australian market. 

Seeing progress and growth, SYKES Australia began to scale, exploring more services and fostering new partnerships locally and worldwide. Today, the company has created its own mark in the field, continuously providing support for big global companies and leading Australian brands. Operations also expanded across New South Wales and Queensland. 

SYKES Australia’s COVID-19 Response

After recuperating from the relentless bushfires, SYKES Australia faced the coronavirus crisis with resilience and strength. The employee-centric company put its people’s mental health and well being above all, implementing a work-at-home (WAH) solution for its biggest client in just days. To support this transition to WAH and employees through COVID, SYKES developed new communications channels, tools, and support packs to assist both staff and leaders in the new normal. 

SYKES provided consistent support to its clients in the face of adversity and fear. This was made possible with the culture SYKES has established and the talented team whose character shone like a bright light of hope, confidence, and strength in trying times. 

SYKES Australia won a Bronze Stevie for COVID-19 Response Categories - Most Valuable Response by a Customer Service Team in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

Request the entry kit

Topics: Steve Awards for Sales and Customer Service

Shaking Up Marketing Solutions

Posted by Hailey Roos on Wed, Mar 31, 2021 @ 03:23 PM
  • Seismic is an industry leader in sales and marketing solutions that empowers customers and drives growth 
  • Their customer service department is dedicated to helping customers achieve goals by providing them with advisors and strategists
  • The Seismic Community hosts thousands of Seismic customers who share knowledge and expertise with like-minded individuals 

About Seismic

Seismic is an industry-leading sales enablement and marketing orchestration solution, aligning go-to-market teams while empowering them to deliver engaging buyer experiences that drive growth. Seismic is headquartered in San Diego, California, with 13 other offices across the United States, Europe and Australia.

Seismic’s Stellar Customer Service

Seismic’s Customer Service Department mission is to delight customers and build long-term partnerships that enable transformation and success of buyer engagements. Seismic aims to achieve this through its broad portfolio of offerings and programs across customer success management, consulting, education, and support. From the inside out, Seismic is an organization dedicated to protecting and growing customer success. 

Each Seismic customer journey starts with an introduction to their customer success manager who will serve as their advisor and central enablement strategist. Seismic’s global CSM team maintains a deep industry and product knowledge, guiding each customer through the phases of their journey from onboarding through maturation and growth. This year, the team built a set of playbooks that guide customers through the journey, and they implemented a new platform tool integrated into business workflows to provide 360-degree views of customer health. 

In addition to world-class support and consulting offerings, Seismic customers receive ongoing actionable, personalized insights through reviews of their individualized success snapshot. This tool presents key information in a user-friendly format, focusing on critical statistics against industry benchmarks to measure success. 

Compared to their industry, Seismic also boasts top-tier community and customer education programs. Seismic Community, an internal message board and online community, allows users to share expertise and crowdsource ideas. With thousands of users, the community is full of active customers swapping knowledge. Seismic also maintains a growing online learning and knowledge portal, Seismic University, which is known for excellence in customer education. 

Seismic won the Silver Stevie for Customer Service Department Categories - Customer Service Department of the Year – Computer Software - 100 or More Employees in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

Request the entry kit

Topics: Steve Awards for Sales and Customer Service

Revolutionizing the Caregiving World

Posted by Hailey Roos on Thu, Mar 25, 2021 @ 10:45 AM
  • Aloe Care Health’s 21st century solution to elder care makes independent living safer, more connected, and more collaborative. 
  • The technology provides 24/7 voice-activated access to friends, family, professional care teams, and emergency personnel

About Aloe Care Health 

Aloe Care Health has developed the world’s most advanced voice-activated medical alert and communication service for elder care to address critical voids for caregivers in supporting older adults: care collaboration, communication, and safety.

Aloe Care’s comprehensive, 21st century solution for elder care makes independent living for older adults safer, and makes caregiving teams more connected and collaborative. Many Americans feel it’s a priority to age in their homes while having connections to friends, family, and professional support. Aloe Care solves many of these challenges by making elders’ homes safer and better connected to essential personnel. 

In January 2020, Aloe Care Health launched the first comprehensive digital assistant for elder care. In response to the deadly pandemic, the company fast-tracked production of Essentials, responding to heightened demand for ways to keep elders safer and more connected to family and professional care teams while still living independently. 

The centerpiece of Essentials is a proprietary, 4G cellular smart hub that goes in the home of the older adult. It provides 24/7 voice-activated access to emergency response centers and serves as a comprehensive solution for remote caregiving, including built-in sensors to monitor air quality and activity patterns, a mobile app that gives remote caregivers at-a-glance assurance that the elder person is safe, care collaboration for multiple caregivers, and a wearable Care Button that alerts the emergency call center if needed. 

Aloe Care’s Recent Developments

Aloe Care recently announced its Mobile Companion: a 4G LTE device with GPS that gives older adults access to emergency services anytime and anywhere outside of the home with a push of a button. The device is fully integrated with the Aloe Care app, ensuring that remote caregivers and professional response teams can easily locate and assist older adults. 

Aloe Care’s technology empowers caregivers to better support their elders and gives older adults peace of mind in knowing they are supported and can contact their network at any time. 

Aloe Care Health won the Silver Stevie for Customer Service & Call Center Awards Achievement Categories - Best Use of Technology in Customer Service - Telecommunications Industries in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

Request the entry kit

Topics: Steve Awards for Sales and Customer Service

第15回スティービー・セールス&カスタマーサービス賞エントリー受付開始

Posted by Clara Im on Thu, Sep 24, 2020 @ 10:42 AM

世界最高のビジネス賞プログラムを主催するThe Stevie Awardsが2021年(第15回)スティービー・セールス&カスタマーサービス賞のエントリー受付を開始しました。エントリーキット、プログラムの詳細はホームページ(http://www.StevieAwards.com/Sales)をご覧ください。

世界中のあらゆるカスタマーサービス、コンタクトセンター、ビジネス開発および営業部署、チームおよび専門家だけでなく専門家が利用する新製品、サービスおよびソリューションプロバイダのすべてが受賞候補として応募することができます。2021年のプログラムでは2019年7月1日以降の業績を基準として受賞者を決定します。

SASCS release

エントリー料が割引される早期エントリーの締切りは2020年10月14日です。最終エントリーの締切りは11月12日ですが、遅延料を支払うと2021年1月13日まで応募できます。ファイナリストは1月中旬に発表される予定で、3月5日にラスベガスのシーザーズ・パレスホテルで開催される授賞式でゴールド、シルバー、ブロンズ受賞者が発表されます。

スティービー・セールス&カスタマーサービス賞にはセールス賞カスタマーサービス賞ビジネス開発賞新製品賞ソリューションプロバイダなど150以上のカテゴリーで様々な賞を授与しています。参加企業は以下のようなカテゴリーに制限なく応募することができます。

  • 今年のシニア営業幹部、今年の営業担当者などのセールス個人カテゴリー
  •  
  • 今年のグローバルセールスチーム、今年のオンラインセールスチームなどのセールスチームカテゴリー
  • 今年の営業ターンアラウンド、今年のセールストレーニングまたはコーチングプログラムなどの営業成果カテゴリー
  • 14産業グループの優秀セールスカテゴリー
  • 今年の第一線カスタマーサービス専門家、今年のカスタマーサービスリーダーなどのカスタマーサービスとコンタクトセンターの個人カテゴリー 
  • 今年のコンタクトセンター、今年のバックオフィスカスタマーサービスチームなどのカスタマーサービスとコンタクトセンターのチームカテゴリー
  • 電子商取引カスタマーサービス賞、カスタマーサービスイノベーション賞などのカスタマーサービスとコンタクトセンターの成果カテゴリー
  • 12産業グループのカスタマーサービス部門カテゴリー
  • 5つの産業グループのカスタマーサービス成功カテゴリー
  • 最高の新規ビジネスインテリジェンスソリューション、最高の新規マーケティングソリューションなどの新製品とサービスカテゴリー
  • 今年の営業コンサルティング業務、今年のインセンティブ、報酬または認定供給者などのソリューションプロバイダカテゴリー
  • 今年のビジネス開発専門家または今年のビジネス開発成果(ホスピタリティ&レジャー)などのビジネス開発カテゴリー

今年新しくなったことは、短い動画またはいくつかの質問の回答を提出するようにし、全カテゴリの提出要件が簡素化したということである。

2021年の新規カテゴリには、組織、同僚、顧客、コミュニティーのパンデミックの衝撃を解決するためのビジネスの開発、顧客サービス、営業の専門家たちの努力を認定する、6つのエントリー料のない新型コロナウイルスに対応するカテゴリが含まれる。

2021の授賞式では、スティービー・フェイバリット・ カスタマーサービス賞(Peoples Choice Stevie Awards for Favorite Customer Service)が選ばれます。この賞はスティービー・セールス&カスタマーサービス賞で人気を集めている賞で、一般の人々が「今年のカスタマーサービス部門」カテゴリーのファイナリストのうち、気に入ったカスタマーサービスを提供している企業に投票した結果をもとに受賞者が決定します。

2020のスティービー・セールス&カスタマーサービス賞受賞者は American Airlines, Barclays, Carbonite, Cisco, Clarabridge, Cricket Wireless, Cvent, Delta Vacations, DHL Express, GoDaddy, Mailchimp, OneWest Bank, SAP, Wells Fargo Treasury Management, VIZIO Inc. などです

2021のプログラムは世界の150人以上の専門家によって審査が行われました

Topics: business awards, スティービー・セールス&カスタマーサービス賞, Steve Awards for Sales and Customer Service

征集第15届销售及客户服务史蒂夫®奖参展作品

Posted by Clara Im on Thu, Sep 24, 2020 @ 10:34 AM

在美拉斯加斯行最佳和客务奖颁奖仪

行世界最佳商奖评奖的史蒂夫®(Stevie® Awards)始征集 2021 (15)售及客史蒂夫®奖参展作品。要及象相具体详见(http://www.StevieAwards.com/Sales)

全世界所有的客联络中心、商务开发以及售部团队家都有格,家使用的新品和服、解方案供商也可以展。2021年大根据201971日以后的成果获奖者。

SASCS release

早期参展截止日为2020年10月14日,可享受参展费优惠。普通参展截止日期为11月12日,最终参展截止日期为2021年1月13日,此时需缴纳滞纳金。入围者1月中旬通报,其中金银铜史蒂夫®奖的获奖者将于3月5日在美国拉斯维加斯凯撒皇宫大酒店举行的颁奖仪式上公布。

及客史蒂夫®的特点是分150以上目,包括务开发奖 方案供等。加企可在下列目提交展作品,展作品不个数

  • 年度高级销售主管和年度销售代表等销售个人类别

    年度全球销售团队和年度在线销售团队等销售团队类别

    年度销售周转率和年度销售培训或指导计划等销售业绩类别

    14个行业分组中的优秀销售类别

    年度一线客户服务专业人员和年度客户服务领导等客户服务和联络中心个人类别

    年度联络中心和年度后台客户服务团队等客户服务和联络中心团队类别

    电子商务客户服务奖和客户服务创新奖等客户服务和联络中心成就类别

    12个行业分组中的客户服务部门类别

    5个行业分组中的客户服务成功类目

    最佳新商业解决方案和最佳新营销解决方案等新产品和服务类别

    年度销售咨询解决方案供应企业类别

    年度业务发展专业人士和年度商务发展成就(住宿与休闲领域)等商务发展类别

今年与往年不同的是简化了所有类别的提交要求可以选择提交简短视频或对几个定向问题的简短回答。

2021年的新类别包括应对新冠肺炎的6个免除参展费的类别这些类别将表彰业务发展、客户服务和销售专业人员在解决新冠肺炎大流行对其组织、同事、客户和社区的影响方面所做出的出色努力。

2021年颁奖仪式中,将公布市民们评选的最佳客户服务史蒂夫®(Peoples Choice Stevie Awards for Favorite Customer Service)该奖项是销售及客户服务史蒂夫®奖中非常受欢迎的奖,是根据普通大众在年度客户服务部门类目的所有决赛入围作品中,为自己最喜爱的提供客户服务的组织投票的结果评选的。

2020销售及客户服务史蒂夫®奖的获奖作品包括 American Airlines, Barclays, Carbonite, Cisco, Clarabridge, Cricket Wireless, Cvent, Delta Vacations, DHL Express, GoDaddy, Mailchimp, OneWest Bank, SAP, Wells Fargo Treasury Management, VIZIO Inc.等。

全世界150多名专家将进行2021年大奖的审查。

Topics: business awards, Steve Awards for Sales and Customer Service, 销售及客户服务史蒂夫奖

제15회 영업 및 고객서비스 스티비대상 출품작 모집

Posted by Clara Im on Thu, Sep 24, 2020 @ 10:23 AM

비즈니스 개발고객 서비스영업 성과와 전문가  수상 후보

세계 최고의 비즈니스 대상 프로그램들을 주관하는 스티비 어워즈(Stevie® Awards)가 2021년 (15회) 영업 및 고객서비스 스티비대상 출품작 모집을 시작했다. 출품요강과 대상 관련 상세 내용은 홈페이지(http://www.StevieAwards.com/Sales)에서 볼 수 있다.

전 세계 모든 고객 서비스, 컨택 센터, 비즈니스 개발 및 영업 부서, 팀 및 전문가뿐만 아니라, 이 전문가들이 이용하는 신제품, 서비스 및 솔루션 공급업체 모두 수상 후보로 출품할 수 있다. 2021년 대상은 2019년 7월 1일 이후의 업적을 기준으로 수상자를 결정한다.

SASCS release

출품비가 할인되는 조기 출품 마감일은 2020년 10월 14일이다. 최종 출품 마감일은 11월 12일이지만, 지체료 지불 시 2021년 1월 13일까지 출품할 수 있다. 최종 본선진출작은 1월 중순에 발표될 예정이며, 3월 5일 (건강과 안전 조건이 허락된) 미국 라스베이거스의 시저스 팰리스 호텔에서 열리는 시상식에서 스티비 금상, 은상, 동상 수상자가 발표된다.

영업 및 고객 서비스 스티비대상은 150개 이상의  영업상,  고객 서비스상,  비즈니스 개발상,  신제품상 및  솔루션 공급업체상 등 여러 부문에 걸쳐 다양한 상을 시상한다. 참가 기업들은 아래와 같은 카테고리에 제한 없이 출품작을 제출할 수 있다.

  • ㆍ올해의 시니어 영업 임원과 올해의 영업 대행인와 같은 영업 개인 부문
    ㆍ올해의 글로벌 영업팀과 올해의 온라인 영업팀과 같은 영업팀 부문
    ㆍ올해의 영업 전환과 올해의 영업 교육 또는 코칭 프로그램과 같은 영업 성과 부문
    ㆍ14개 산업 그룹의 우수 영업 부문
    ㆍ올해의 접점 고객서비스 전문가와 올해의 고객서비스 리더와 같은 고객서비스와 컨택센터 개인 부문
    ㆍ올해의 컨택센터와 올해의 비영업 고객서비스팀과 같은 고객서비스와 컨택센터 팀 부문
    ㆍ온라인 상거래 고객서비스상과 고객서비스 혁신상과 같은 고객서비스와 컨택센터 성과 부문
    ㆍ12개 산업 그룹의 고객서비스 부서 부문
    ㆍ5개 산업 그룹의 고객서비스 성공 카테고리
    ㆍ최고의 새로운 비즈니스 정보 솔루션과 최고의 새로운 마케팅 솔루션과 같은 신제품과 서비스 부문
    ㆍ올해의 영업 컨설팅 솔루션 공급업체 부문
    ㆍ올해의 비즈니스 개발 전문가 또는 올해의 비즈니스 개발 성과(숙박&레저 부문)과 같은 비즈니스 개발 부문

올해 새로운 점은, 짧은 동영상 또는 몇몇 지시된 질문들에 대한 답변을 제출하도록 선택지를 제공하고, 전체 카테고리의 제출 요건이 간소화되었다는 것이다.

2021년 신규 카테고리에는 조직, 동료, 고객, 커뮤니티의 팬데믹의 충격을 해결하기 위한 비즈니스 개발, 고객 서비스, 영업 전문가들의 뛰어난 노력들을 인정하는 여섯개의 출품료가 없는 코로나19 대응 카테고리들이 포함된다.

2021년 시상식에는 시민들이 뽑은 가장 좋은 고객 서비스 스티비상(People’s Choice Stevie Awards for Favorite Customer Service)이 선정된다. 이 상은 영업 및 고객 서비스 스티비대상에서 큰 인기를 누리고 있는 상으로, 일반 대중들이 '올해의 고객 서비스 부서' 부문 본선 진출작 중 자신이 좋아하는 고객 서비스를 제공한 기업에 투표한 결과를 토대로 수상자가 결정된다.

2020년 영업 및 고객 서비스 스티비대상 수상자에는 American Airlines, Barclays, Carbonite, Cisco, Clarabridge, Cricket Wireless, Cvent, Delta Vacations, DHL Express, GoDaddy, Mailchimp, OneWest Bank, SAP, Wells Fargo Treasury Management, VIZIO Inc. 등이 있다.

2021년 대상은 전 세계 150여 전문가들에 의해 심사가 이루어진다.

Topics: business awards, 비즈니스대상, Steve Awards for Sales and Customer Service, 영업 및 고객서비스 스티비대상

Letzte Möglichkeit zur Teilnahme an den Stevie Awards for Sales & Customer Service

Posted by Catrin Beu on Tue, Jan 07, 2020 @ 09:49 AM

SASCS2019_social_01.02.2020

Am 9. Januar endet die Teilnahmefrist der 14. Stevie Awards for Sales & Customer Service. Bis dahin können noch Nominierungen für herausragende Leistungen im Vertriebs- und Kundenservice online eingereicht werden. 

Nominiert werden können Abteilungen, Teams und Fachkräfte aus den Bereichen Kundenservice, Kontaktzentrum, Unternehmensentwicklung und Vertrieb, sowie neue Produkte, Dienstleistungen und Lösungsanbieter, die Unternehmen in diesen Bereichen unterstützen. Zulässig sind Leistungen, die seit dem 1. Juli 2018 erbracht wurden.

Die Finalisten werden am 16. Januar öffentlich bekanntgegeben. Die Gold-, Silber- und Bronzeplatzierungen werden im Rahmen der feierlichen Preisverleihung am 28. Februar im Caesars Palace in Las Vegas verkündet.

Die Stevie Awards for Sales & Customer Service bieten über 150 Kategorienin den Bereichen Verkauf, Kundenservice, Unternehmensentwicklung, Produkte und Lösungsanbieter.

Darunter sind neben den etablierten Kategorien auch einige Neuheiten, wie beispielsweise Customer Service Training Professional of the Year, Customer Service Training Team of the Year: External, Customer Service Training Team of the Year: Internal, Best Customer Engagement Initiative, Customer Service Training or Coaching Program of the Year, Sales Enablement Program of the Year, Sales Incentive Program of the Year sowie White Paper or Research Paper of the Year.

In diesem Jahr werden auch wieder die People‘s Choice Stevie Awards for Favorite Customer Service, ein beliebter Bestandteil der Stevie Awards for Sales & Customer Service, vergeben. Bei diesen Awards wählt die Öffentlichkeit den beliebtesten Anbieter aus den Finalisten der Customer Service Department of the Year. Die öffentliche Abstimmung findet von 16. Januar bis zum 14. Februar statt. Den Link zur Abstimmung finden Sie unter www.StevieAwards.com/sales.

Im vergangenen Jahr konnten zwei Unternehmen aus Deutschland bei den Stevie Awards for Sales & Customer Service punkten. Der Softwareriese SAP SEaus Walldorf wurde mit zwei Silber Stevie Awards in den Kategorien Innovation in Customer Service - Computer Industriesund Best Use of Technology in Customer Service - Computer Industries ausgezeichnet. Der Berliner Chauffeur & Limousine Service Blacklanegewann einen Bronze Stevie Award in der Kategorie Front-Line Customer Service Team of the Year - Other Service Industries.

Wenn auch Sie bei den Preisträgern der 14. Stevie Awards for Sales & Customer Service dabei sein wollen, bewerben Sie sich unter www.StevieAwards.com/Sales.

 

 

Topics: People's Choice Stevie Awards, Kundenservice, Vertrieb, Steve Awards for Sales and Customer Service, Wirtschaftspreis für Vertrieb und Kundenservice