Scaling Success: Zywave's Global Support Transformation With AI and Change Management

Posted by Amanda Del Signore on Fri, Sep 08, 2023 @ 09:40 AM

22 spotlight Square-9-Sep-08-2023-01-37-54-9014-PMStevie-winner Zywave provides software and technology solutions for the insurance industry in the United States and internationally. It offers cloud-based sales management, client delivery, content, and analytics solutions.

More than 15,000 carriers, agencies, and brokerages worldwide—including all of the top 100 US insurance brokerages—use Zywave solutions to enhance client services, achieve business growth, and promote greater health, wellness, risk management, and safety.

Zywave’s all-in-one platform provides customizable, user-friendly options that enable insurance professionals to build a unique solution to fit their specific growth goals.

Prioritizing Customer Experience
The company’s support organization of 50 agents handles around 100,000 complex cases per year.

Led by VP of Support, Emre Tekoglu, the support team was looking to transform from a reactive model to a more proactive support experience. Additionally, Emre wanted to shift from a cost center to position support as a strategic element of the overall customer experience. 

They eventually deployed SupportLogic to predict potential escalations, as well as automate case evaluation and review. SupportLogic generated escalation predictions, provided customer sentiment trend analysis, and surfaced the best cases for managers to review.

SupportLogic helped Zywave quickly become more proactive and predictive by enabling managers and agents to better prioritize focus and customer outreach. Zywave also reduced escalations and kept CSAT metrics strong, achieving 96% satisfaction score for the month of July 2023. They plan to continue to work with SupportLogic to keep escalations low and draw from teachable moments for case reviews.

Not only has Zywave Support made significant technology investments to power improvement of the customer support experience, but also to improve the support reps' experience.

Expanding Global Support Operations
Zywave Support has transitioned from the central Milwaukee location with 28 support representatives into global support operations with over 70 people in various locations, including the Philippines, Boston, Dallas, and other remote locations, by embracing change management over the last two years. 

They have now shifted from reactive to proactive support in everyone's desired state in customer service organizations by prioritizing the right cases using AI/NLP technology. They can effectively predict 70% of escalations before they happen by leveraging their data and insights.

Support is now a destination career path for both internal and external candidates. The changes they made enabled the support team to become the most successful department in the company based on employee retention, even when the whole industry was facing widespread resignations.

Since Winning Their Stevie® Award
Through the convergence of process, technology, and most importantly, their people, Zywave is committed to delivering the optimal customer experience. They recognize this is an ongoing journey that demands a growth mindset and continuous learning.

Since the application period, Zywave has focused on the following:

New process - They launched a new function in support for incidents. By deploying a critical incident response function, they demonstrate their commitment to proactively address and mitigate issues that affect multiple customers, ensuring swift and effective resolutions to preserve their trust and satisfaction.

Focus on support team’s growth - They have introduced a volunteer day off option for employees to prioritize their support team members' personal growth and community engagement, while also cultivating a culture of empathy and social responsibility within the organization.

Further technology investment - By continually reviewing and adopting AI-powered solutions and emerging support trends, including case resolution using robotic process automation, they consistently optimize their ability to reduce time to resolution and elevate customer satisfaction levels, cementing their position as a customer-centric organization.

Zywave won a Silver Stevie Award for Best Use of Technology in Customer Service – Computer Industries, and Bronze in the category of Achievement in the Use of Data & Analytics in Customer Service in the 2023 Stevie Awards for Sales & Customer Service.

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SmartBear Honored With Stevie Award for Customer Support Mastery

Posted by Amanda Del Signore on Mon, Aug 28, 2023 @ 11:02 AM

22 spotlight Square-10Stevie-winner SmartBear provides a portfolio of trusted tools that give software development teams around the world visibility into end-to-end quality through test management and automation, API development lifecycle, and application stability, ensuring each software release is better than the last. Award-winning tools include SwaggerHub, TestComplete, BugSnag, ReadyAPI, Zephyr, and PactFlow, among others.

The company’s mission is to be the first choice for software development teams of all sizes, giving them the tools to immediately impact the delivery of tomorrow’s applications. The tools they develop are built to streamline clients’ processes while seamlessly working with the products they currently use and will continue to use. 

In the 2023 Stevie® Awards for Sales & Customer Service, the SmartBear Test Management Team, led by Jeannie Kobert, Director of Customer Care Engineering at SmartBear, won a Bronze Stevie Award for Customer Service Complaints Team of the Year - Technology Industries. 

Integrating Open Source and Openness Altogether
SmartBear’s philosophy is not only to embrace open source, but openness altogether, which includes diversity, equity, and inclusion. With these principles as their foundation, they ensure that their tools are easy to try, easy to buy, and easy to integrate. 

The SmartBear Test Management team, consisting of the Zephyr Enterprise and Zephyr Squad product lines, provides 24/5 technical support to a global set of customers located in AMER, EMEA, and APAC. The team supports both SaaS and On-Premises (server and data center) solutions and provides expertise for all aspects of product usage and configuration, as well as resolving the most difficult technical issues. 

The Test Management team also includes Zephyr Scale products, SaaS, and On-Premises (server and data center) solutions and provides  similar technical services as Zephyr Enterprise and Zephyr Squad.

The Test Management team has consistently received high Customer Satisfaction (CSAT) scores and tracked at a high level against their published service level agreements (SLAs), keeping their customers happy. In fact, the team has been able to retain an elevated level of customer service consistently when it was particularly challenging during the pandemic and great resignation in 2020 and beyond. This is due to the team’s commitment to customer service by increasing man hours, utilizing development resources, and taking advantage of an innovative cross-training plan the team adopted last year.

Leading by Example
By committing to ethical corporate practices that promote good, SmartBear has pledged to continue building quality businesses in their global communities through integrity.

They are committed to taking the journey toward becoming a leader in corporate social responsibility as they grow. To that end, they have a group of senior leaders who meet regularly as a working group to focus on the areas of Community, Sustainability, Governance, and Diversity.

SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations—including innovators like Adobe, JetBlue, FedEx, and Microsoft.

The SmartBear Test Management Team won a Bronze Stevie Award for Customer Service Complaints Team of the Year - Technology Industries in the 2023 Stevie Awards for Sales & Customer Service.

Interested in entering the 2024 Stevie Awards for Sales & Customer Service? 

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Regalix AI-based Training Platform for Sales Reps Aids in Employee Success, ROI

Posted by Amanda Del Signore on Thu, Aug 03, 2023 @ 02:11 PM

2-2Regalix is a global leader partnering with companies on revenue operations, customer experience, and thought leadership. They are a growth-based enterprise that helps digital platforms drive growth from their mid-market and small/medium business (SMB) segments by handling the whole range of sales/growth lifecycle. 

For 10+ years across 16+ countries, Regalix has been driving revenue growth for digital platforms by selling their complex services to SMBs and assisting them in building their sales infrastructure, contributing to more than $10 billion in revenue for world-renowned brands.

They have helped over 150+ iconic Fortune 500 brands, including Google, Meta, Amazon, Apple, Cisco, and others, unlock opportunities and business possibilities at scale.

Highlighted Projects
For one client, Regalix enabled increased ad adoptions among its SMB markets and helped increase the business's revenue by 3.5X. They achieved this by implementing targeted marketing campaigns focused on the businesses' specific needs and pain points. 

This included creating tailored ad packages that offer more cost-effective solutions for smaller budgets and providing education and resources to the advertisers on the benefits of utilizing ads. Ultimately, the brand increased its overall revenue by 81% within two years, while the total cost of generating this revenue remained the same.

For another client from the F&B sector, they helped increase merchant adoption by 95%. They significantly increased the client's success in pre-sales activities by implementing targeted marketing campaigns that effectively reached their target audience.

Additionally, they streamlined the merchant signup process. In post-sales activities, they focused on providing onboarding support. Overall, these strategies increased the client’s merchant base with a conversion ratio of 51%, increased revenue by 88%, and improved customer satisfaction.

Ingredients to Success
Regalix’s secret to achieving success on a much higher level when compared to its competitors is due to its in-house AI-based platform designed to help train and assist sales reps in all aspects of call management, from initial training to ongoing skill development.

The platform streamlines the sales process and allows for end-to-end lifecycle management, resulting in a faster ramp-up time for new reps, a higher ROI, and an overall improvement in sales performance.

One of the key features of the platform is its comprehensive training modules. These modules cover all aspects of the sales call process, from basic selling techniques to advanced strategies for closing deals. The interactive and engaging modules make it easy for sales reps to learn and retain the information.

The platform offers AI-based pitch intelligence and a coaching feature. The coaching feature allows reps to boost their confidence with virtual pitch practice. This helps reps to improve their skills and techniques on the fly. In addition to training and coaching, the platform also helps to refine sales reps' skills. It tracks key performance metrics such as call duration, conversion rates, and win/loss ratios which managers can use to assess progress.

This AI-based platform provides a powerful toolset to help train and assist our sales reps, ensuring they have the necessary skills to succeed and providing feedback and guidance to help them improve their performance.

Regalix won a Bronze Stevie® Award for Account Management Team of the Year in the 2023 Stevie Awards for Sales & Customer Service.

Interested in entering the 2024 Stevie Awards for Sales & Customer Service

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E-commerce Findability: Searchspring’s Agile Solution for Online Retail

Posted by Amanda Del Signore on Thu, Aug 03, 2023 @ 01:34 PM

22 spotlight Square-9-3Stevie-winner Searchspring is an agile site search, merchandising, and product recommendation solution taking e-commerce findability to the next level. Searchspring enables brands to get the right product, to the right person, at the right time.

Searchspring was founded in 2007 in Colorado Springs with a vision of creating a platform that would provide state-of-the-art site search and merchandising to online retailers. It was soon discovered there was a huge demand for this technology due to gaps in native e-commerce platforms.

At its core, Searchspring is dedicated to helping brands deliver the ultimate shopper experience through its search, merchandising, and personalization platform. To accomplish this mission, the company has prioritized the success of its clients and growing a team that fully supports and understands the needs of merchants.

Since its early days, Searchspring created separate customer support and customer success teams designed to address clients’ technical and strategic needs, respectively. The support team works on the technical complexities of the solution. The success team provides strategic guidance on how to deliver the right product to the right person at the right time. Together, the teams collaborate and ensure they provide best-in-class service, serving nearly 1,500 brands in the past 15 years.

Searchspring’s teams are motivated by serving clients’ strategic needs first, rather than the bottom line. When clients see that Searchspring’s customer support team has no underlying motives to sell more solutions, clients have greater trust in Searchspring’s solutions and the company overall. 

Searchspring’s team is also trained to approach each client uniquely. While many other teams take a cookie-cutter approach for all clients, Searchspring’s team treats each client’s site individually. SearchSpring
Another key factor to Searchspring’s success is bringing good people to the company. Searchspring knows that to provide the best customer experience to brands, the company needs to hire the right people for its clients. Searchspring does this by hiring slowly, which ensures it builds a team that has both retail and e-commerce experience, as well as diverse skill sets. Searchspring’s team members truly understand the shopping journey, which enables them to help clients create the best e-commerce experience for customers like.

Since Winning a Stevie
Recently, Searchspring has experienced exponential growth by investing in its product, process, and team. In 2022, Searchspring signed over 250 new customers and secured an investment from PSG, a leading growth equity firm.

To maximize the reach and success of its product portfolio, Searchspring expanded its leadership team to include a new chief customer officer, chief technology officer, and senior vice president of global sales.

In response to the company’s steadfast pursuit of customer satisfaction, Searchspring was recognized by several award programs since submitting for the Stevie® Awards, including San Antonio Business Journal’s Business of the Year.

Searchspring won a Bronze Stevie Award for Front-Line Customer Service Team of the Year - Technology Industries in the 2023 Stevie Awards for Sales & Customer Service.

Interested in entering the 2024 Stevie Awards for Sales & Customer Service

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Music Software Leader Output Adapts Support Teams to Music Industry Evolution

Posted by Amanda Del Signore on Thu, Jul 27, 2023 @ 01:02 PM

Stevie-winner Output is a global leader in music creation, inspiring people at all levels—from newcomers to professionals. Output develops innovative software and gear for musicians, compo22 spotlight Square-9-2sers, producers, and sound designers across all genres.

Launched in 2013, Output’s software is used by hitmakers such as Kendrick Lamar, Bjork, Justin Timberlake, Rihanna, Imagine Dragons, Coldplay, and Drake, to name a few. It has also been used to create musical scores for films and shows such as Game of Thrones, Stranger Things, and more.

The Output Customer Support team lives and breathes music. They describe themselves as a group of professional musicians who decided that they wanted to work with and help other musicians be creative. The Support team originally started in 2016 with a two-person team taking requests via email. Slowly that evolved into using a traditional support ticketing system.

Shifts in the Global Music Industry
By 2020 during the height of the pandemic, their flagship product Arcade hit an all-time high for users. In addition to Arcade, they were having record sales in plugins/instruments and for their studio hardware line of products.

The team needed to scale even more, as they saw upwards of 50k support tickets per year. With long wait times and inefficient procedures, making a change was necessary. At the end of 2021, they brought on a seasoned Customer Service Manager. With fresh leadership onboard, they then made immediate changes to daily operations, such as internal meeting management and incorporating SMS and social media channels for users.

The past three years brought on massive changes to the world and the music industry. Musicians started creating their own home studios, and recording at home was more popular than ever. Companies like Output had to scale and quickly. When they assessed their Customer Support, they determined the need to find better strategies, looking to achieve faster response times and improve their knowledge base and overall customer satisfaction.

Working on three areas essentially had a domino effect. By improving the customer knowledge base, users are able to easily find the troubleshooting steps they need without even contacting support. But if they need to contact support, getting back to them as quickly as possible is extremely important—if they are waiting for a solution that means they are not working or creating. By improving their first-response time from 30+ hours to 5 hours, users were able to get back to work quicker and increased the overall satisfaction rate.

They also enhanced processes for their internal team by creating career paths for each support team member. Many reps are able to split their time between Support and other teams (e.g., QA, Edu, Product) eventually leading to a promotion and/or more responsibilities. In the past two years, five members of the support team have been promoted to Senior Support Rep or are leading a project outside of support.

Since earning their Stevie® Award, Output has continued to improve on their user promise of "keeping you in session," by improving first-response times, adding new options to contact Support, and overall improvements in products. They are now exploring ways to add more self-service options for users and are incorporating AI into workflows.

Output won a Silver Stevie Award for Front-Line Customer Service Team of the Year - Technology Industries - Software in the 2023 Stevie Awards for Sales & Customer Service.

Interested in entering the 2024 Stevie Awards for Sales & Customer Service

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Capital Rx Committed to High Customer Satisfaction and Transparency

Posted by Amanda Del Signore on Wed, Sep 14, 2022 @ 10:42 AM

Stevie®-winner Capital Rx was founded in 2017 as a next-generation pharmacy benefit manager (PBM), overseeing prescription benefit plans on behalf of employers, unions, municipalities, hospital systems, and health plans. In just 3 years, Capital RX has become the fastest growing PBM in America, with award-winning technology, innovation, and a true commitment to service.

CapitalRx_GroupPicIn 2021, Capital Rx launched JUDI™, an intuitive, cloud-native, API-based enterprise pharmacy platform (EPP), the first of its kind in the pharmacy industry.  JUDI significantly reduces administrative overhead, advances clinical management, and dramatically improves the customer’s care experience. In addition, the platform connects every aspect of the pharmacy ecosystem in one platform. JUDI™ is a radical departure from status quo PBM technology: on-premise systems running on mainframes, green-screen terminals, and programming languages from the 1990s, each contributing to a broken healthcare system and placing disproportionate responsibility onto patients, insurers and pharmacies.

JUDI powers all aspects of Capital Rx, including its pricing model and its new Advantage card. The Advantage card is the first ethical prescription discount card launched in August and saves consumers up to 90% on their prescription costs. It beats popular discount cards 80% of the time by implementing its Clearinghouse Model drug pricing strategy.

Capital Rx won the Bronze Stevie Award for the 2022 Customer Service Department of the Year. In addition, Will Tafoya, SVP, Customer Care at Capital Rx, won the Bronze Stevie Award for Customer Service Leader of the Year.

WillTafoya_CapitalRxSince winning their awards, Capital Rx has continued to enhance their services and customer satisfaction. The Net Promoter Score (NPS) references the customers likelihood to recommend Capital Rx by rating their experience with the Customer Care team. For 2022 year to date, Capital Rx has maintained an average score of approximately 70%, which is well above the industry average.

For 2022 year to date, the Capital Rx Customer Care team has also sustained a score of 4.8 out of 5, which is based on a 5-point scale measuring how satisfied customers are with their service. In addition, Capital Rx has maintained a minimum Call Quality Score of 92%, which references the overall quality, efficiency and effectiveness of the Capital Rx Customer Care team.

Accreditation in any industry is important for accountability and quality assurance. URAC is a non-profit, nationwide accrediting organization dedicated to ensuring the highest standards of care are achieved within the healthcare industry. In 2022, Capital Rx achieved URAC accreditation by meeting elevated standards in the following areas: consistent achievement of Industry best practices; continuous quality improvement; protecting and empowering consumers.

Capital Rx’s goal is to create lasting social change by developing a better healthcare infrastructure that eliminates conflicts of interest, simplifies contracting, and generates immediate savings. Their technology-driven innovations inform better plan management, and their high-touch service approach allows them to provide unparalleled member service with better financial outcomes for their clients.

Capital Rx won the Bronze Stevie Award for Customer Service Department of the Year. Will Tafoya, SVP, Customer Care at Capital Rx, won the Bronze Stevie Award for Customer Service Leader of the Year in the 2022 Stevie Awards for Sales & Customer Service.

Interested in submitting nominations in the 2023 Stevie Awards for Sales & Customer Service?

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Call for Entries Issued for 17th Annual Stevie® Awards for Sales & Customer Service

Posted by Maggie Gallagher on Thu, Sep 08, 2022 @ 09:00 AM

The Stevie® Awards, organizer of the world’s premier business awards programs, has issued a call for entries for the 2023 (17th annual) Stevie Awards for Sales & Customer Service. Entry kits and complete details about the competition are available at

Eligible nominees include departments, teams, and professionals from around the world who work in customer service, contact centers, business development, and sales. New products and services and solution providers used by those professionals are also eligible. The 2023 awards will recognize achievements since July 1, 2020.


The early-bird entry deadline, with reduced entry fees, is October 12, 2022. The final entry deadline is November 9, but late entries will be accepted through January 11, 2023, with payment of a late fee. Finalists will be announced January 24, and the Gold, Silver, and Bronze Stevie Award winners will be revealed during an awards ceremony on March 3 in Las Vegas.

Request the Entry Kit

The Stevie Awards for Sales & Customer Service feature more than 150 sales awards, customer service awards, business development awards, new product awards, thought leadership, and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  •         Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  •         Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  •         Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  •         Sales Distinction categories in 14 industry groupings
  •         Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  •         Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  •         Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  •         Customer Service Department categories in 12 industry groupings
  •      Customer Service Success categories in five industry groupings
  •         New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  •         Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards, or Recognition Provider of the Year
  •      Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year - Hospitality & Leisure
  • Thought Leadership categories such as Best Use of Thought Leadership in Sales, Best Use of Thought Leadership in Business Development, and Best Use of Thought Leadership in Customer Service

There are many new categories for 2023 including Achievement in the Use of Data & Analytics in Sales, Achievement in the Digital Transformation of Sales Operations, Achievement in Sales Documentation, Achievement in Value-based Selling Techniques, Achievement in Customer Experience, Achievement in Customer Service Automation, and Achievement in the Use of Data & Analytics in Customer Service. Explore all the categories here.

2023 will see the return of the People’s Choice Stevie Awards for Favorite Customer Service, a popular feature of the Stevie Awards for Sales & Customer Service in which the public may vote for their favorite providers of customer service, from among all finalist nominations in the Customer Service Department of the Year categories.

Winners of the 2022 edition of the Stevie Awards for Sales & Customer Service included ADP Retirement Services, Best Buy Canada,, Cvent Inc., DHL Express, GoDaddy, HP Inc., IBM, Intuit, Major League Baseball Advanced Media, Michael Kors, Microsoft Corporation, Nasdaq Governance Solutions, Nutrisystem, PushPay, Princess Polly,,, SAP, ServiceNow, Sun Basket, QNB Finansbank, Vizio Inc., VMWare, Vodafone Turkey, Wolters Kluwer's ELM Solutions, and many more.

The 2023 competition will be judged by more than 150 professionals around the world.  Those interested in participating on one of the juries may apply at

Topics: Steve Awards for Sales and Customer Service

Tufin Offers 24x7 Follow-the-Sun Support for Firewall & Network Security

Posted by Amanda Del Signore on Wed, Sep 07, 2022 @ 11:17 AM

Stevie®-winner Tufin is a security policy management company specializing in the automation of security policy changes across hybrid platforms while improving security and compliance. Tufin simplifies management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures.

tufin logoSince its inception, Tufin solutions have been purchased by more than 2,000 customers in over 70 countries. Tufin’s Technical Support team is dedicated to making these deployments a reality for customers, leading them in their operationalization of Tufin to drive value and ROI to their business.

With three Centers of Excellence around the globe, Tufin offers 24x7 follow-the-sun support, several levels of fee-based technical support, and free opportunities for customer support and troubleshooting.

A major initiative across the company in 2021 was the migration of customers from the classic Tufin Orchestration Suite to a new platform known as Tufin Aurora. The support team was pivotal to the successful migration of customers to the new platform.

As customers schedule their migrations, the support team coordinates them across the global customer base to ensure there is enough staff to cover any troubleshooting issues that arise. Each customer has access to a dedicated Slack channel with on-call support engineers and their Tufin account team.

In addition, the team experienced a 60% increase in headcount globally since 2019 with a focus on hiring a more senior skills set. Many new hires on the support team have a more technical background and more years of experience. This not only increases the technical acumen of the entire team, but it means faster onboarding and easier case resolution.

Lastly, the team recently created a Support Escalation Team, dedicated to working on cases that are unable to be solved in support. The team receives these cases to solve or identifies where the bug is in the product and passes it on to R&D to fix.

Tufin won the Bronze Stevie Award for Customer Service Department of the Year - Computer Hardware in the 2022 Stevie Awards for Sales & Customer Service

Submit your nominations for the 2023 Stevie Awards for Sales & Customer Service.

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Gold Stevie® Winner Embraces the Next Frontier of Corporate Workforce With Gig Talent

Posted by Amanda Del Signore on Wed, Aug 31, 2022 @ 09:47 AM

Stevie® Award-winner Limitless is combining crowdsourcing and AI to help global businesses address their biggest customer service challenges with Gig Customer Service (GigCX). GigCX is the term they use for deploying a gig-based crowd of people to provide customer service and sales. Housed within the Limitless’ SmartCrowd™ platform, customers can connect with their most engaged customers and reward them for providing on-demand customer service.Limitless logo

Using this technology, organizations route enquiries through the Limitless platform, which distributes them to knowledgeable GigCX experts who are paid per task for resolving questions. Brands like Microsoft, Unilever, eBay and L’Oreal are using Limitless GigCX to connect with their most engaged customers, providing on-demand customer service that can flex in line with demand.

Limitless conducts annual research studies and reports to understand how GigCX is impacting the workforce and areas for improvement. Since receiving their Gold Stevie award, they have released new research that shows that 72% of customer service managers have added or plan to add gig talent to customer service or sales operations within the next 2 years.

Their findings also show that, although people are interested in flexibility and the freedom to earn money on their own terms, GigCX has another added benefit to other gig models. Experts are genuinely interested in helping people using their own knowledge for brands they love.

Limitless has also been featured in Forbes in the article “Meet the Startup Turning Customers into Next-Gen Customer Service for Brands They Love.” In the piece, Forbes references a study that shows there are “nearly 60 million gig workers in the U.S., representing about $1.2 trillion of U.S. GDP, [and] it’s estimated that by 2030, nearly 50% of the workforce will be engaged in the gig economy in some way.”

Limitless co-founders Megan Neale and Roger Beadle have over 20 years of experience in the customer support world. In a comment to Forbes, Ms. Neale says she believes gig work will be a mix of primary full-time workers, GigCX workers, and AI bots working in harmony to produce the most efficient and best possible customer experience….once AI does its job to the capacity it's able to, handing that customer over to a real customer support agent with the skills to help quickly.

Limitless won the Gold Stevie Award for Sales or Customer Service Solutions Technology Partner of the Year.

Submit your nomination for the 2023 Stevie Awards for Sales & Customer Service.

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Family-Owned Office Furniture Company Builds on Success Through Self-education

Posted by Amanda Del Signore on Wed, Aug 24, 2022 @ 03:34 PM

Family-owned and operated Ace Office Furniture Houston is a Stevie®-winning top-rated furniture company based in Texas. They serve as a one-stop shop for many business owners in the area who rely on them, not only for quality office furniture, but also for their customer service offerings including highly skilled staff, onsite consultations, fast delivery, commercial office staging, and furniture repairs.Ace Office Furniture_cropTheir business has a long track record of excellence in the region, drawing initial recognition in only 2 years from the Better Business Bureau (BBB), gaining an A+ Rating with the BBB for four years, and receiving the BBB Award for Excellence in 2019 and 2020.

Ace Office Furniture Houston strives to provide the best support to their customers for all of their business needs, and their expert consultants work closely with them to provide advice and guidance through the process of conceptualizing, designing, selecting, delivering, and installing their furnishings.

Since receiving their Bronze Stevie Award for Best in Sales Ethics, owner Kevin Astala, has been honored with inclusion in the Who’s Who in America. Mr Astala attributes his success to hard work and learning new skills and trades, he said in a press release. In addition to teaching himself internet webpage design, he has learned the intricacies of marketing and social media. Mr. Astala has also been featured in Millennium Magazine for his entrepreneurial skills and dedication to self-education.

In light of their continued success, Ace Office Furniture Houston has announced the expansion of their services to new areas in Texas.

Ace Office Furniture Houston won the Bronze Stevie Award for Ethics in Sales.

Submit nominations for the 2023 Stevie Awards for Sales & Customer Service.

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Topics: Steve Awards for Sales and Customer Service