Stevie-winner GoCo is on a mission to automate manual human resources (HR) tasks and empower HR professionals to make work a better place.
GoCo.io is modernizing HR, benefits, and payroll with its modern, all-in-one, solutions for SMBs (small-to-medium-sized businesses). Unlike other HR platforms, GoCo is built to support existing processes, policies, and providers so that SMBs don’t have to change the way they work in order to adopt a modern HR system.
GoCo's Client Success (CS) Team provides exceptional service tailored to customers' evolving needs. The department has undergone strategic expansions and process changes over the years to introduce specialized roles for each aspect of the platform and foster a culture of dedicated support.
As the company has grown, the CS Team has expanded from eight team members to over 50 team members specialized in different areas of the process and product. The history of GoCo's CS Team reflects a dedication to innovation, client-centricity, and a consistent pursuit of excellence in delivering service to clients.
Unlike many players in the space, GoCo prioritizes a personalized approach. It assigns a dedicated team of named contacts to every client at each stage of the process and throughout their lifecycle as a client. This team, based 100% in the United States, offers a genuine human connection with a reachable phone number, eliminating the use of impersonal 800 numbers, offshoring, chatbots, or AI in client interactions.
Their commitment to customer success is further exemplified by having specialists dedicated to each facet of the platform, ensuring expertise in addressing specific client needs. Notably, they don't impose extra charges for any services, including group training, private one-on-one sessions, or training new client administrators, a stark departure from industry norms.
“There's never enough time for busy HR leaders to get everything done, but GoCo has an answer to that,” said Ben Eubanks, Chief Research Officer, Lighthouse Research & Advisory. “With a robust HR platform focused on small businesses and their unique needs, 100% of GoCo clients say the system saves them time each week, said Ben Eubanks, Chief Research Officer, Lighthouse Research & Advisory. "Most importantly, those employers are turning that newly freed up time toward creating workplaces that engage and support the workforce in a powerful way.”
They said these awards exemplify the company’s unwavering dedication to driving positive change in the HR technology landscape: "It's a tremendous honor to receive these accolades, which are a testament to the hard work and dedication of the entire GoCo team," said Nir Leibovich, Co-Founder and CEO at GoCo. These awards reaffirm our commitment to delivering best-in-class solutions and unparalleled customer service to our clients."
Since winning its award, GoCo has made significant strides in enhancing its platform with cutting-edge features aimed at revolutionizing HR management for SMBs. Among the notable additions to its arsenal are expense management with an AI receipt scanner, a built-in AI knowledge base, attendance management and scheduling, and employee engagement and eNPS surveys.
Additionally, GoCo proudly announced the addition of Steve Allison as the new Vice President of Client Success. With over 30 years in the Benefits and HR industry, Steve brings a wealth of experience to the GoCo team. His appointment underscores GoCo's commitment to delivering unparalleled service and support to its growing client base.
GoCo won a Bronze Stevie® Award for Customer Service Department of the Year – Computer Software - 100 or More Employees in the 2024 Stevie Awards for Sales & Customer Service.
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