Founded in 1993 by Jay Bruber, Stevie^®-winner Persolvent specializes in payment processing technologies for markets including education, professional service organizations, internet, government, before and after school programs, and enrichment programs.Persolvent views their customer relationships as true partnerships. They offer industry-leading technology and have a large customer base, but they are intentionally focused and small enough to be able to respond to customer needs with lightning-fast agility. 

Persolvent services and personnel were recognized in three different Stevie Awards categories: 

• AJ Kurkowski won the Gold Stevie Award for Customer Service Training Professional of the Year;
• Marit Faster won the Silver Stevie Award for Customer Service Leader of the Year; and
• Eleyo Customer Experience Strategy won the Bronze Stevie Award for Best Customer Feedback Strategy.

Since gaining this recognition, Persolvent has continued in its goal to better serve their customers. In Q1 2022, Eleyo’s Customer Experience Strategy saw a Net Promoter Score of 69, which is 33 points above the industry average and also the highest score that has been received since the pandemic in 2020.

In the time since receiving their awards, AJ Kurkowski has implemented a new team called the Enterprise Team, which will help implement the Eleyo software for the largest childcare and community education programs in the United States. Marit Fastner has joined the leadership team for a new 2022 Persolvent product. She is focused on building out the process for customer success from training to support for product launch.

Interested in submitting nominations for the
2023 Stevie Awards for Sales & Customer Service?

 

Stevie Award-winner SmartHub is a programmatic, white-label RTB solution designed to facilitate ad tech market entry for companies that plan to set up their own branded marketplaces. It is designed for small and medium-sized ad tech businesses, ad networks, SSPs that need to build their own ad tech platforms while saving money and time. Their mission is to maintain the highest standards for marketplace transparency, accountability, and trust.

SmartHub was created in 2018, when a small team of skilled professionals grew their internal programmatic expertise. After this, they started to provide companies with robust technologies based on which enterprises could build their own independent ad marketplaces. With their unique  platform, customers can leverage technology that enables the most rapid market entry and continuing growth. Over the past two years, SmartHub has been able to advance their abilities in order to deploy a programmatic marketplace in just 7 days. Additionally, their company offers uncommon services such as ad tech outstaffing.

The SmartHub team has spent countless hours designing and building AdTech platforms for their clients. Their customers include those that have started and strengthened their ad businesses. They have also created a very responsive customer service team full of well-versed employees in numerous disciplines including tech, advertising, business development, and client relationships.

Since winning the Bronze Stevie for Best Customer Satisfaction Strategy, SmartHub has evolved significantly both in terms of technology and human resources. During 2020, SmartHub survived a global economic crisis and successfully entered a new technologic cycle, during which the business expanded to a new market – Israel - then explored the Asian region (Hong Kong, China), LATAM (Argentina, Uruguay), USA and Eastern Europe (Russia, Ukraine). Also in 2020, SmartHub technology was adopted by 59 new customers. The net profit during 2020 grew to reach the bar of $47,938.42. Income in 2020 increased in comparison to 2019 which is substantial growth for a young investment project.

Their agile approach, responsiveness to the market's change and attentiveness to the needs of their clients have defined the success of our product. During 2020, the team spent over 2,700 hours designing and building AdTech platforms for their clients. Сlient-centricity is central to their strategy, so during the pandemic, they optimally redistributed the SmartHub team and augmented expertise in technologies that boost the businesses of customers. SmartHub developed a tool that enables setting up an independent ad exchange that makes it possible to easily and quickly deploy and adjust it to the user’s needs. 

SmartHub won the Bronze Stevie for Best Customer Satisfaction Strategy at the 2022 Stevie Awards for Sales & Customer Service.

Interested in submitting nominations in the 2023 Stevie Awards for Sales & Customer Service?

 

Stevie Award-winner Fleetio provides an alternative to spreadsheets and outdated fleet software, designed to help automate fleet operations and keep vehicles running smoothly. The company builds simple, collaborative software that helps fleets of all sizes track, analyze and improve operations. With a focus on automating the fleet operations process through telematics devices, maintenance shops and fuel cards, Fleetio’s web and mobile based technology gives access to fleet data in real-time. 

Fleetio’s Customer Experience Team serves a worldwide customer base and is always looking to improve, while aiming to reach goals that are beyond the industry standard. The customer is considered first priority and their Customer Experience Team works to ensure customers get the most out of their product. Fleetio’s team has a high sense of ownership of their offerings and they have contributed heavily to the product roadmap, strategy, and customer journey. This has resulted in creating an incredible fleet management tool that keeps customers happy and returning.

During the pandemic, their Customer Experience team has rallied to customers' side and created unique strategies on a case-by-case basis. The Fleetio Customer Experience Team understands the importance of continually learning and growing to improve oneself under difficult circumstances. While other SaaS companies operate with large Customer Experience Teams, Fleetio believes in quality over quantity. The team historically runs very lean, with 4 main specialists for 3,000 accounts, equating to 35,000+ users. Even with a smaller team, they consistently hit service goals and continue to receive positive reviews across various platforms. 

To provide customers with another outlet for problem solving, they offer an online Help Center, which includes over 360 in-depth articles that can all be found with a quick search. For those that prefer to speak to a Support Specialist, or need additional assistance, the Customer Experience Team consistently surpasses goals, with response times under the 30-minute industry average.

Since winning the Silver Stevie Award for Customer Service Department of the Year - Computer Software, Fleetio has continued to provide excellent customer service to their clients. The Customer Support Team has successfully transitioned over to Salesforce Service Cloud, hired and trained a new team of 6 new Support Specialists, and maintained an extremely low missed call percent average. Fleetio’s customer service team continues to receive constant praise, in contrast to many other fleet management providers.

Fleetio won the Silver Stevie Award for Customer Service Department of the Year - Computer Software in the 2022 Stevie® Awards for Sales and Customer Service.

Interested in entering the 2023 competition? 

 

Jonckers Translation & Engineering was established in 1994 to provide innovative translation and localization solutions to international companies, such as Amazon, Microsoft, Adobe, Marriott International, and Samsung.

In 2015, Stevie Award-winner Jonckers began to develop its own cloud-based, AI translation platform called WordsOnline, in order to reduce costs and translate large volumes within a small time frame. WordsOnline now combines machine translation with Jonckers’ own expert linguistic community. Their fusion of AI and human translation offers the speed of technology alongside the attention to detail of the human eye. In 2021, Jonckers then launched two innovative services via the WordsOnline platform: ‘Translate Now’ and a translation subscription service. ‘Translate Now’ is an instant ordering service that allows customers to upload the documents that need translating and pay directly online. The translation subscription service allows customers to set up a recurring monthly or yearly subscription based on the volume of words translated each month.Over the past two years, Jonckers has developed innovative workflows and solutions to help one of their clients provide top-rate customer service across several languages. They assist this client, an insurance agency, by translating their customer assistant portal queries and translating documents required for travel insurance claims. Customer assistant portals require 24/7 support, and the user submitting a query must receive an accurate response in their source language, using the terminology they used in their request. Jonckers overcame these challenges by making use of their AI-powered translation platform, WordsOnline. By ensuring there are linguists working in all time zones around the world, the insurance agency client can provide 24/7 coverage for their customer portal in all required languages. Making use of WordsOnline means their average reply rate for queries is 30 minutes.

Translation and localization are ultimately about facilitating good communication and Jonckers works to provide an excellent service to customers by coming up with original, creative solutions, that in turn improve their customer service by making it accessible to more users around the world. 

Since winning their Gold Stevie Award for Award for Innovation in Customer Service, Jonckers has announced the development of a connector between WordsOnline, and the popular web content management system, Tridion Sites, to facilitate the management of multilingual websites. Tridion users just need to click a button from their interface to send content for translating directly into WordsOnline. The connector allows Tridion users to cut down on turnaround time and project management, thereby reducing costs and time-to-market for their customers. WordsOnline works out five times faster than the traditional translation process followed in the industry, and Jonckers continues to support their clients through efficient translation processes. 

Jonckers Translation & Engineering S.A. won a Gold Stevie Award for Award for Innovation in Customer Service - All Other Industries at the 2022 Stevie® Awards for Sales and Customer Service.

Interested in the 2023 Stevie Awards for Sales & Customer Service?

 

Winners of the 2022 People's Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from March 1 through April 1, with the highest number of votes deciding the winners in 11 industry categories. More than 32,000 votes were cast this year.

All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service were eligible to be included in voting for the people’s choice awards. The Stevie Awards for Sales & Customer Service, now in their 16^th year, are the world’s top honors for customer service, contact center, business development, and sales professionals.

More than 2,300 nominations from organizations of all sizes, in virtually every industry, in 51 nations were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide in eight specialized judging committees and were announced last month.

This year’s people’s choice winners, who will each receive the coveted crystal People’s Choice Stevie Award, are:

• Airlines, Distribution & Transportation: DHL Express Bangladesh
• All Other Industries: Element Electronics
• Computer Hardware & Services: Linode
• Computer Software < 100 Employees: Nerdio
• Computer Software > 100 Employees: Heavy Construction Systems Specialists (HCSS)
• Consumer Products & Services: Delta Faucet Company
• Financial Services > 100 Employees: John Hancock Signature Services
• Healthcare & Pharma: RxBenefits, Inc.
• Public Services & Education: Curriculum Associates
• Retail:  CarrefourSA
• Telecommunications: PT Telkom Indonesia (Persero) Tbk

Nicknamed the Stevie® from the Greek word “crowned,” Stevie Award winners will be celebrated at a virtual awards ceremony on May 11. Tickets for the event are now on sale. More than 500 Stevie Award winners and their guests from around the world are expected to attend.

Sales Partnerships recognizes organizations demonstrating the highest ethical standards in sales

Winners of the 2022 Stevie® Awards for Sales & Customer Service were announced in February, but winners of one special category, sponsored by longtime Stevie Awards sponsor Sales Partnerships, were announced today.

The Sales Partnerships Ethics in Sales Award recognizes organizations for best practices and achievements in demonstrating the highest ethical standards in sales. Nominees submitted specific examples, case studies, practices, etc., illustrating why their organization should be considered an excellent practitioner of both successful and ethical sales. This year’s award looked at accomplishments since the beginning of 2020.

A review panel assembled by Sales Partnerships assessed the nominations in this category and chose the following winners for 2022:

GOLD STEVIE WINNER:

• Blackbaud, Charleston, SC USA

SILVER STEVIE WINNER:

• ATR International, Santa Clara, CA USA

BRONZE STEVIE WINNERS:

• Ace Office, Houston, TX USA
• AMOpportunities, Chicago, IL USA
• Augusta Precious Metals, Casper, WY USA
• Desiderate, Thirroul, NSW, Australia
• Groove, San Francisco, CA USA
• Inside Out Training, Brisbane, QLD Australia
• Raken, Carlsbad, CA USA
• The Speech Academy, Easton, CT and Somers, CT USA
• VMWare, Palo Alto, CA USA
  

Sales Partnerships, Inc., which provides turnkey, outsourced selling solutions, is a sponsor of the Stevie Awards for Sales & Customer Service program for the sixth consecutive year.

Maggie Miller, president of the Stevie Awards, said she is looking forward to having the longtime Stevie Awards sponsor present these awards during the May 11 virtual awards ceremony of the Stevie Awards for Sales & Customer Service: “We are gratified that Sales Partnerships has decided to recognize those who not only succeed in sales at their organizations but who do so in a particularly ethical manner. The judges were especially impressed with those organizations that increased their ethical practices while others were facing the hardships of COVID-19. We congratulate all the 2022 Stevie winners.”

The Stevie® Awards have announced the winners of Grand Stevie Award trophies in the 16^th annual Stevie Awards for Sales & Customer Service, recognized as the world's top honors for achievement in business development, customer service, and sales.

Nominees in the 2022 Stevie Awards for Sales & Customer Service were not able to apply for Grand Stevie awards directly. Winners were determined by a points system based on the total number of awards won in the program, with a Gold Stevie win counting for three points, a Silver Stevie win for two points, and a Bronze Stevie win for 1.5 points. 

This year’s Gold, Silver, and Bronze Stevie Award winners in the Stevie Awards for Sales & Customer Service were announced on February 28. All winners will be celebrated during a virtual ceremony on May 11.

Winners of the “Top 10 Awards” for 2022 – recipients of Grand Stevie Awards trophies - are:

1. DP DHL, with 92.5 points earned through winning nominations submitted by 26 DHL affiliates around the world. This is the tenth year in a row in which the multinational package delivery and supply chain management company, headquartered in Bonn, Germany, has won a Grand Stevie in the program, and the eighth year of the 10 in which they placed first on the list of most honored organizations.
2. IBM, Armonk, NY USA (61). IBM has won a Grand Stevie Award in the program for the sixth consecutive year.
3. Sales Partnerships, Inc., Broomfield, CO USA (41). Sales Partnerships has won a Grand Stevie Award for the fifth consecutive year as well as in 2016.
4. UPMC Health Plan, Pittsburgh, PA USA (26.5). UMPC also won a Grand in 2021.
5. Allianz SE – Allianz Services India, Kerala and Allianz Global Assistance, Richmond, VA USA (21.5). Allianz SE also won a Grand Stevie in 2020.
6. ValueSelling Associates, Rancho Santa Fe, CA USA (19.5). ValueSelling also won a Grand Stevie in 2021 and 2019.
7. Support Services Group, worldwide (19). Support Services Group also won a Grand in 2021.
8. TransPerfect, New York, NY USA (18.5). TransPerfect also won a Grand in 2021.
9. SAP, Newtown Square, PA USA and Walldorf, Germany (17.5)
10. HP, Inc., Boise, ID USA (16)

More than 2,300 nominations from organizations in 51 nations were considered in this year’s competition. Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 150 professionals on eight specialized judging committees.

Sponsors of the 16th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Thought Leadership Leverage, and ValueSelling Associates, Inc.

Winners in the 16th annual Stevie® Awards for Sales & Customer Service, recognized as the world's top customer service awards and sales awards, were announced today. Stevie Award winners will be celebrated during a virtual awards ceremony on May 11.

The complete list of Stevie winners by category is available at http://www.StevieAwards.com/Sales.

More than 2,300 nominations from organizations in 51 nations were considered in this year’s competition. Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 150 professionals on eight specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic. New categories this year honor excellence in thought leadership in customer service and sales.

IBM of Armonk, NY USA and DP DHL, worldwide both won 11 Gold Stevie Awards, the most of any organization in the competition. Other Stevie winners with three or more Golds include Sales Partnerships, Inc., Broomfield, CO USA (eight), ValueSelling Associates, Carlsbad, CA USA (six), HP, Inc. Boise, ID USA (four), The Biz Dojo Inc, Calgary, Canada (four), UPMC Health Plan, Pittsburgh, PA USA (four), Allianz Services Pvt Ltd, Kerala, India (three), Nutrisystem, Fort Washington, PA USA (three), TransPerfect, New York, NY USA (three), and Voya Financial, Chandler, AZ USA (three).

Winners of two Gold Stevie Awards include athenahealth, Watertown, MA USA; Contact Lens King Inc., Chaplain, NY USA; Datasite, Minneapolis, MN USA; Dubai Municipality, Dubai, United Arab Emirates; Empolis Group, Kaiserslautern, Germany; Future Generali India Insurance Company Ltd., Mumbai, India; Michael Kors, New York, NY USA; Microsoft Corporation, Redmond, WA USA; Municipality and Planning Department, Ajman, United Arab Emirates; Optima Tax Relief, LLC, Santa Ana, CA USA; POWERHOME SOLAR, Mooresville, NC USA; PowerSchool Group LLC, Folsom, CA USA; Ruby, Portland, OR USA; SAP, Newtown Square, PA USA; Sber, Moscow, Russia; SoftPro, Raleigh, NC USA; Spinnaker Support, Greenwood Village, CO USA; Support Services Group, Lewis Center, OH USA; Talkdesk, San Francisco, CA USA; Templeton & Partners, London, United Kingdom; VakifBank, Istanbul, Turkey; and VMware, Palo Alto, CA USA.

Other organizations winning a combination of four or more Gold, Silver, or Bronze Stevie Awards include Abrigo, Austin, TX USA; Arise Virtual Solutions, Miramar, FL USA; Blackhawk Network, Pleasanton CA USA; CarrefourSA, Istanbul, Turkey; Clubspeed, Irvine, CA USA; EFG Companies, Irving, TX USA; Element Electronics, Winnsboro, SC USA; HireVue, South Jordan, UT USA; Intuit, Mississauga, Ontario Canada; Nuance Communications, Boston, MA USA; OpenGov, San Jose, CA USA; Optum Eden Prairie, MN USA; Princess Polly, Los Angeles CA USA; Pushpay, Redmond, WA USA; QNB Finansbank, Istanbul, Turkey; RAIN Group, Boston, MA USA; Toco Warranty, Los Angeles, CA USA; TTEC, Englewood, CO USA; Visualize, Birmingham, MI USA; VIZIO Inc., Irvine, CA USA; and WNS (Holdings) Limited, Mumbai, India.

The 10 most-honored organizations in the competition will receive Grand Stevie Award trophies. Those winners will be announced the week of March 14.

Beginning today through April 1, the public may vote for their favorite providers of customer service in the People’s Choice Stevie® Awards for Favorite Customer Service, an annual feature of the awards. Voting is open at http://peopleschoice.stevieawards.com. Winners of the People’s Choice Stevie Awards in multiple industries will be announced the week of April 4.

One category in the awards will continue to accept entries through March 11.  It is the Sales Partnerships Award for Ethics in Sales, which will recognize organizations for best practices and achievements in demonstrating the highest ethical standards in the sales industry.  Entry requirements for this category are outlined at https://stevieawards.com/sales/nominate-2022-sales-partnerships-ethics-sales-award.

Zwar ist die Teilnahmefrist der  Stevie® Awards for Sales & Customer Service 2022 bereits abgeschlossen, doch in der Sonderkategorie "Sales Partnerships Award for Ethics in Sales" werden noch bis zum 11. März Nominierungen entgegengenommen. 

Zum dritten Mal in Folge sponsert Sales Partnerships, ein führender Anbieter von ausgelagerten Vertriebslösungen, den "Sales Partnerships Award for Ethics in Sales". Mit der Auszeichnung werden herausragende Beispiele für ethische Vertriebspraktiken gewürdigt. Die Leistungen müssen seit Juli 2019 erbracht worden sein. 

Die Präsidentin der Stevie® Awards, Maggie Miller, freut sich, dass der langjährige Sponsor der Stevie® Awards diese Auszeichnung erneut überreichen wird. "Wir sind begeistert, dass Sales Partnership beschlossen hat, diejenigen auszuzeichnen, die in ihrem Unternehmen nicht nur erfolgreich im Verkauf sind, sondern dies auch auf besonders ethische Weise tun. Die Jury ist gespannt auf die Nominierungen für Ethics in Sales."

Füllen Sie das folgende Formular aus, um mehr über den Ethics in Sales Award zu erfahren und eine Nominierung in diesem Bereich einzureichen, können Sie füllen. Für diese Auszeichnung wird keine Anmeldegebühr erhoben.

Fred Kessler, Gründer und CEO von Sales Partnerships, sagt: "Wir freuen uns, dass die Stevie Awards Nominierungen bis zum 11. März entgegennehmen, anstatt wie ursprünglich vorgesehen bis zum 2. Februar, um denjenigen mehr Zeit zu geben, die eine öffentliche Anerkennung für die ethischen Vertriebspraktiken ihres Unternehmens suchen."

Die Gewinnerinnen und Gewinner in dieser Kategorie werden im März bekannt gegeben und bei der virtuellen Preisverleihung der 16. Stevie Awards for Sales & Customer Service am 11. Mai geehrt.

Alle Details zu den Stevie® Awards for Sales & Customer Service finden Sie unter www.StevieAwards.com/Sales.

Nominations for the 2022 (16^th annual) Stevie® Awards for Sales & Customer Service, considered the world’s top honors for customer service, business development, and sales professionals, were accepted through February 2, but one special category will continue to accept nominations through March 11. Because the awards ceremony will be held virtually in May, the Stevie Awards have extended the nomination deadline for this one special category.

For the third year in a row, Sales Partnerships, a leading provider of outsourced sales solutions, will sponsor The Sales Partnerships Award for Ethics in Sales. The award will recognize outstanding examples of ethical sales practices since the beginning of July 2019.

To learn more and submit a nomination for the Ethics in Sales Award, complete the form below. There is no entry fee for this award.

Sales Partnerships founder and CEO Fred Kessler says, “We are pleased that the Stevie Awards will welcome nominations through March 11 instead of the original February 2 deadline -- giving more time to those looking for public recognition of their organization’s ethical sales practices.”

Winners in this category will be announced in March and honored during the 16^th Stevie Awards for Sales & Customer Service virtual awards ceremony on May 11.

Complete details on the 16^th Stevie Awards for Sales & Customer Service are available at www.StevieAwards.com/Sales.