Nominations for the 2022 (16^th annual) Stevie® Awards for Sales & Customer Service, considered the world’s top honors for customer service, business development, and sales professionals, will be accepted through February 2 at http://www.StevieAwards.com/Sales.

For the third year in a row, Sales Partnerships, a leading provider of outsourced sales solutions, will sponsor The Sales Partnerships Award for Ethics in Sales in the program. The award will recognize outstanding examples of ethical sales practices since the beginning of July 2019.

To learn more and submit a nomination for the Ethics in Sales Award, complete the form at https://stevieawards.com/sales/nominate-2022-sales-partnerships-ethics-sales-award. There is no entry fee for this award.

Sales Partnerships founder and CEO Fred Kessler said, “We welcome this opportunity to once again recognize those organizations around the world that have demonstrated the highest ethical standards in the practice of their successful sales solutions.”

President of the Stevie Awards, Maggie Miller, says she looks forward to having the longtime Stevie Awards sponsor present this award again. “We are thrilled that Sales Partnership has decided to recognize those not only who succeed in sales at their organization, but who do so in a particularly ethical manner. The judges are eager to read through these Ethics in Sales nominations.”

Winners in this category and the rest of the sales and customer service categories will be announced in late February and honored during a virtual awards ceremony on May 11.

Complete details on the 16^th Stevie Awards for Sales & Customer Service are available at www.StevieAwards.com/Sales. 

Entrants Can Submit Nominations in the Top Sales and Customer Service Awards Through February 2

By popular demand, the Stevie® Awards have extended the final entry deadline in the 16th annual Stevie® Awards for Sales & Customer Service to Wednesday, February 2. The original entry deadline was January 12. These are the world’s premier awards for sales and customer service professionals, teams, and organizations.

Entry kits and complete details on the competition are available at http://www.StevieAwards.com/Sales.

Eligible nominees include departments, teams, and professionals from around the world who work in customer service, contact centers, business development, and sales. New products and services and solution providers used by those professionals are also eligible. The 2022 awards will recognize achievements since July 1, 2019.

Winners will be announced on February 28, 2022. Gold, Silver, and Bronze Stevie Award winners will be celebrated at a virtual awards ceremony on May 11.

The Stevie Awards for Sales & Customer Service feature more than 150 sales awards, customer service awards, business development awards, new product awards, and solution provider awards categories. Entrants may submit any number of nominations to any number of categories.

New this year, for all categories the submission requirements have been extended to allow nominations to include accomplishments for the past two years instead of one.

There are many new categories for 2022 including Sales Engineer of the Year, Sales Support Professional of the Year, Virtual and Pre-Sales Professional of the Year, Remote Sales Innovation of the Year, Sales Employer of the Year, and an entirely new section of categories to recognize Thought Leadership achievements in business development, customer service, and sales.  Explore all of the categories here.

The Stevie Awards is also pleased to present the Ethics in Sales Award, sponsored by Sales Partnerships. This category has no entry fee. This award recognizes organizations for best practices and achievements in demonstrating the highest ethical standards in the sales industry. Entrants can submit specific examples, case studies, practices, etc. that illustrate why the organization being nominated should be considered an excellent example of best practices in sales. This award is based on activities in 2021. 

Stevie Awards President Maggie Miller states “Every year our judges grow more and more impressed with the submissions in the Stevie Awards for Sales & Customer Service. We encourage any organization who wants to be recognized for their achievements since July 2019 to request an entry kit to see which categories would best highlight those successes.”

Winners of the 2021 edition of the Stevie Awards for Sales & Customer Service included American Red Cross, Blackbaud, Inc., Carbonite, Cisco Systems Inc., ClassicCars.com, DHL Express, ElectronicArts, GoDaddy, IBM, John Hancock Financial Solutions, Land O’Lakes, Mailchimp, Modern Campus, Nasdaq Governance Solutions, Nutrisystem, Paylocity, SoftPro, Travelzoo, ValueSelling Associates, VIZIO, Inc., Vodafone Turkey, and more.

The 2022 competition will be judged by more than 150 professionals around the world.

• DJO Healthcare Solutions provides quality orthopedic products, software solutions, and services. 
• MotionMD, the company’s technology platform, has become a market leader and a winner of numerous awards.
• The Customer Success Team has helped bolster the company’s customer retention rate by providing expertise and knowledge.

About DJO Global

DJO Global’s business unit DJO Healthcare Solutions is a provider of quality orthopedic products, software solutions, and services. DJO believes activity is key to supporting patients’ return to a healthier lifestyle, better treatment outcomes, and improved healthcare economics for all. DJO delivers a complete orthopedic continuum of care from performance and mobility to surgical intervention and postoperative rehabilitation. 

DJO Healthcare Solutions’ technology platform, MotionMD has become the market leader in its space, winning an Edison award for innovation, earning HITRUST Security recognition for four years in a row, and doubling Software as a Service (SaaS) revenue over the last year and currently at 3.5 million patient agreements, across 28 thousand providers at over two thousand locations. The Customer Success Team is considered a core driver of growth and a key competitive advantage. 

MotionMD’s Customer Success Team

The Customer Success Team was created over the past two years to support the DJO Healthcare Solutions team with MotionMD from SaaS to invoicing to cash collection, as well as other customer success feedback metrics. 

Staffed by industry-experienced DJO employees, this Customer Success team offers coast-to-coast support for the most effective knowledge-sharing, analytics and data, and response time. Instant feedback and early alerts allow the team to work hand in hand with product managers, implementation leads, and developers to provide seamless customer service. 

In addition to the financial and operational contributions this team has made over the last year, DJO has also received numerous emails from customers who are absolutely thrilled with the experience and responsiveness. DJO’s customer retention rate is currently 99%+ since this time last year.

DJO Global won a Silver Stevie for Customer Service Awards Success Categories - Customer Service Success - Technology Industries in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

• FORDATA is a secure file-sharing solution that provides Virtual Data Room systems to Central and Eastern European economies 
• The company responded to COVID by providing free services to companies in need and fundraising thousands of dollars  

About FORDATA

FORDATA’s History

In 2009, three college friends decided to import a business idea from London and change the digitally belated Polish mergers and acquisitions market by introducing the first Virtual Data Room to Polish customers. The shift involved providing assistance to million-dollar transactions, securing best-kept corporate secrets online, and comforting investors who were used to making their decisions to buy by looking through thousands of files stored in a locked room - not online. As a result of the massive change,
FORDATA shifted the way Polish M&A businesses operated. 

In just a few years, FORDATA had become a standard of dealmaking in Poland, trusted by Deloitte, KPMG, PwC, Dentons, and the biggest Polish state and private companies - and is developing a presence abroad as well.

In 2019, FORDATA had been long-trusted by international investment advisors, insurance companies, and the Treasury of Poland and other countries. Currently, FORDATA is CSR-conscious and aligned with the strictest regulations of the EU and international markets.

FORDATA’s COVID-19 Response

When news of the coronavirus broke, FORDATA faced incredible pressure to continue helping others. The company provided free service to companies in crises and fundraised over $15,000. Companies in need were provided with services to restructure, run audits, find financing and new partners, or simply survive the transition to a remote work environment, which became the new normal to banks, advisors, and auditors. Everyone needed a virtual tool to stay safe and cut costs while also saving time and working efficiently. 

Today, FORDATA continues growing and providing critical services to the economy. 

FORDATA won a Bronze Stevie for COVID-19 Response Categories - Most Valuable Response by a Business Development Team in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

• AIP Consulting collects valuable data and turns it into better customer experiences for businesses around the globe
• AIP created innovative technology pre-pandemic that gave them a head start over competitors who were struggling to adapt to the COVID crisis

About AIP Consulting 

AIP Consulting is a market research agency that helps organizations collect valuable data and turns it into better experiences for customers. AIP Consulting also offers customer experience technology solutions, adding value to businesses by effectively tracking and analyzing customer feedback. Founded in 2016, the company operates in Cyprus, Greece, Romania, and Ukraine. AIP’s services include mystery shopping, digital contacts, focus groups, face-to-face surveys, feedback collection tools, and data analysis.

Beginning in 2019, AIP Consulting started connecting with startups from around the globe in order to develop the company’s services and instill a culture of diversity within the organization. AIP created a suite of technologies around CX in an era that coincided with low ability to use traditional services due to social distancing guidelines in order to improve customer service and collect valuable feedback that was vital to brands, especially during the pandemic. These services gave AIP a head start over competitors who were trying to adjust and catch up during COVID. 

AIP Consulting increased its revenue by over 180% in 2020 in the midst of the COVID crisis due to prepping with a pre-pandemic operational model that outshone competitors during the crisis. AIP is projected to increase revenue by another 200% in 2021 by helping develop the brand as a strong, all-encompassing agency in all things CX. 

AIP Consulting won the Silver Stevie for Business Development Achievement of the Year - Services Industries in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

• SYKES Australia’s global clients rely on the company for digital marketing, customer service, and technical support
• The company has grown exponentially with a team of committed partners who are dedicated to providing the best support possible
• In the wake of COVID-19, SYKES Australia implemented new strategies to keep people’s well-being prioritized 

About SYKES Australia 

SYKES Australia is a digital marketing, customer service, and technical support provider to brands around the world. SYKES is a global leader in providing support, comprised of a diverse, fun-loving, and energetic team within a vibrant workplace. 

SYKES Australia opened its first contact center in George Street with only 125 employees. Focused heavily on outbound telemarketing, the company spent its first years helping a global client enter the Australian market. 

Seeing progress and growth, SYKES Australia began to scale, exploring more services and fostering new partnerships locally and worldwide. Today, the company has created its own mark in the field, continuously providing support for big global companies and leading Australian brands. Operations also expanded across New South Wales and Queensland. 

SYKES Australia’s COVID-19 Response

After recuperating from the relentless bushfires, SYKES Australia faced the coronavirus crisis with resilience and strength. The employee-centric company put its people’s mental health and well being above all, implementing a work-at-home (WAH) solution for its biggest client in just days. To support this transition to WAH and employees through COVID, SYKES developed new communications channels, tools, and support packs to assist both staff and leaders in the new normal. 

SYKES provided consistent support to its clients in the face of adversity and fear. This was made possible with the culture SYKES has established and the talented team whose character shone like a bright light of hope, confidence, and strength in trying times. 

SYKES Australia won a Bronze Stevie for COVID-19 Response Categories - Most Valuable Response by a Customer Service Team in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

• Seismic is an industry leader in sales and marketing solutions that empowers customers and drives growth 
• Their customer service department is dedicated to helping customers achieve goals by providing them with advisors and strategists
• The Seismic Community hosts thousands of Seismic customers who share knowledge and expertise with like-minded individuals 

About Seismic

Seismic is an industry-leading sales enablement and marketing orchestration solution, aligning go-to-market teams while empowering them to deliver engaging buyer experiences that drive growth. Seismic is headquartered in San Diego, California, with 13 other offices across the United States, Europe and Australia.

Seismic’s Stellar Customer Service

Seismic’s Customer Service Department mission is to delight customers and build long-term partnerships that enable transformation and success of buyer engagements. Seismic aims to achieve this through its broad portfolio of offerings and programs across customer success management, consulting, education, and support. From the inside out, Seismic is an organization dedicated to protecting and growing customer success. 

Each Seismic customer journey starts with an introduction to their customer success manager who will serve as their advisor and central enablement strategist. Seismic’s global CSM team maintains a deep industry and product knowledge, guiding each customer through the phases of their journey from onboarding through maturation and growth. This year, the team built a set of playbooks that guide customers through the journey, and they implemented a new platform tool integrated into business workflows to provide 360-degree views of customer health. 

In addition to world-class support and consulting offerings, Seismic customers receive ongoing actionable, personalized insights through reviews of their individualized success snapshot. This tool presents key information in a user-friendly format, focusing on critical statistics against industry benchmarks to measure success. 

Compared to their industry, Seismic also boasts top-tier community and customer education programs. Seismic Community, an internal message board and online community, allows users to share expertise and crowdsource ideas. With thousands of users, the community is full of active customers swapping knowledge. Seismic also maintains a growing online learning and knowledge portal, Seismic University, which is known for excellence in customer education. 

Seismic won the Silver Stevie for Customer Service Department Categories - Customer Service Department of the Year – Computer Software - 100 or More Employees in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

• Aloe Care Health’s 21st century solution to elder care makes independent living safer, more connected, and more collaborative. 
• The technology provides 24/7 voice-activated access to friends, family, professional care teams, and emergency personnel

About Aloe Care Health 

Aloe Care Health has developed the world’s most advanced voice-activated medical alert and communication service for elder care to address critical voids for caregivers in supporting older adults: care collaboration, communication, and safety.

Aloe Care’s comprehensive, 21st century solution for elder care makes independent living for older adults safer, and makes caregiving teams more connected and collaborative. Many Americans feel it’s a priority to age in their homes while having connections to friends, family, and professional support. Aloe Care solves many of these challenges by making elders’ homes safer and better connected to essential personnel. 

In January 2020, Aloe Care Health launched the first comprehensive digital assistant for elder care. In response to the deadly pandemic, the company fast-tracked production of Essentials, responding to heightened demand for ways to keep elders safer and more connected to family and professional care teams while still living independently. 

The centerpiece of Essentials is a proprietary, 4G cellular smart hub that goes in the home of the older adult. It provides 24/7 voice-activated access to emergency response centers and serves as a comprehensive solution for remote caregiving, including built-in sensors to monitor air quality and activity patterns, a mobile app that gives remote caregivers at-a-glance assurance that the elder person is safe, care collaboration for multiple caregivers, and a wearable Care Button that alerts the emergency call center if needed. 

Aloe Care’s Recent Developments

Aloe Care recently announced its Mobile Companion: a 4G LTE device with GPS that gives older adults access to emergency services anytime and anywhere outside of the home with a push of a button. The device is fully integrated with the Aloe Care app, ensuring that remote caregivers and professional response teams can easily locate and assist older adults. 

Aloe Care’s technology empowers caregivers to better support their elders and gives older adults peace of mind in knowing they are supported and can contact their network at any time. 

Aloe Care Health won the Silver Stevie for Customer Service & Call Center Awards Achievement Categories - Best Use of Technology in Customer Service - Telecommunications Industries in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

世界最高のビジネス賞プログラムを主催するThe Stevie Awardsが2021年(第15回)スティービー・セールス＆カスタマーサービス賞のエントリー受付を開始しました。エントリーキット、プログラムの詳細はホームページ(http://www.StevieAwards.com/Sales)をご覧ください。

世界中のあらゆるカスタマーサービス、コンタクトセンター、ビジネス開発および営業部署、チームおよび専門家だけでなく専門家が利用する新製品、サービスおよびソリューションプロバイダのすべてが受賞候補として応募することができます。2021年のプログラムでは2019年7月1日以降の業績を基準として受賞者を決定します。

エントリー料が割引される早期エントリーの締切りは2020年10月14日です。最終エントリーの締切りは11月12日ですが、遅延料を支払うと2021年1月13日まで応募できます。ファイナリストは1月中旬に発表される予定で、3月5日にラスベガスのシーザーズ・パレスホテルで開催される授賞式でゴールド、シルバー、ブロンズ受賞者が発表されます。

スティービー・セールス＆カスタマーサービス賞にはセールス賞、カスタマーサービス賞、ビジネス開発賞、新製品賞、ソリューションプロバイダ賞など150以上のカテゴリーで様々な賞を授与しています。参加企業は以下のようなカテゴリーに制限なく応募することができます。

• ㆍ
• 今年のシニア営業幹部、今年の営業担当者などのセールス個人カテゴリー
•  
• ㆍ今年のグローバルセールスチーム、今年のオンラインセールスチームなどのセールスチームカテゴリー
• ㆍ今年の営業ターンアラウンド、今年のセールストレーニングまたはコーチングプログラムなどの営業成果カテゴリー
• ㆍ14の産業グループの優秀セールスカテゴリー
• ㆍ今年の第一線カスタマーサービス専門家、今年のカスタマーサービスリーダーなどのカスタマーサービスとコンタクトセンターの個人カテゴリー 
• ㆍ今年のコンタクトセンター、今年のバックオフィスカスタマーサービスチームなどのカスタマーサービスとコンタクトセンターのチームカテゴリー
• ㆍ電子商取引カスタマーサービス賞、カスタマーサービスイノベーション賞などのカスタマーサービスとコンタクトセンターの成果カテゴリー
• ㆍ12の産業グループのカスタマーサービス部門カテゴリー
• ㆍ5つの産業グループのカスタマーサービス成功カテゴリー
• ㆍ最高の新規ビジネスインテリジェンスソリューション、最高の新規マーケティングソリューションなどの新製品とサービスカテゴリー
• ㆍ今年の営業コンサルティング業務、今年のインセンティブ、報酬または認定供給者などのソリューションプロバイダカテゴリー
• ㆍ今年のビジネス開発専門家または今年のビジネス開発成果(ホスピタリティ＆レジャー)などのビジネス開発カテゴリー

今年新しくなったことは、短い動画またはいくつかの質問の回答を提出するようにし、全カテゴリの提出要件が簡素化したということである。

2021年の新規カテゴリには、組織、同僚、顧客、コミュニティーのパンデミックの衝撃を解決するためのビジネスの開発、顧客サービス、営業の専門家たちの努力を認定する、6つのエントリー料のない新型コロナウイルスに対応するカテゴリが含まれる。

2021年の授賞式では、スティービー・フェイバリット・ カスタマーサービス賞(People’s Choice Stevie Awards for Favorite Customer Service)が選ばれます。この賞はスティービー・セールス＆カスタマーサービス賞で人気を集めている賞で、一般の人々が「今年のカスタマーサービス部門」カテゴリーのファイナリストのうち、気に入ったカスタマーサービスを提供している企業に投票した結果をもとに受賞者が決定します。

2020年のスティービー・セールス＆カスタマーサービス賞受賞者は American Airlines, Barclays, Carbonite, Cisco, Clarabridge, Cricket Wireless, Cvent, Delta Vacations, DHL Express, GoDaddy, Mailchimp, OneWest Bank, SAP, Wells Fargo Treasury Management, VIZIO Inc. などです。

2021年のプログラムは世界の150人以上の専門家によって審査が行われました。

在美国拉斯维加斯进行最佳销售奖和客户服务奖颁奖仪式

举行世界最佳商务大奖评奖活动的史蒂夫®奖(Stevie® Awards)开始征集 2021年 (第15届)销售及客户服务史蒂夫®奖参展作品。参展纲要及对象相关具体内容详见主页(http://www.StevieAwards.com/Sales) 。

全世界所有的客户服务、联络中心、商务开发以及销售部门、团队、专家都有参展资格，这些专家使用的新产品和服务、解决方案供应商也可以参展。2021年大奖根据2019年7月1日以后的成果决定获奖者。

早期参展截止日为2020年10月14日，可享受参展费优惠。普通参展截止日期为11月12日，最终参展截止日期为2021年1月13日，此时需缴纳滞纳金。入围者1月中旬通报，其中金银铜史蒂夫®奖的获奖者将于3月5日在美国拉斯维加斯凯撒皇宫大酒店举行的颁奖仪式上公布。

销售及客户服务史蒂夫®奖的特点是分为150个以上类目，包括销售奖、客户服务奖、商务开发奖、新产品 奖和解决方案供应商奖等。参加企业可在下列类目提交参展作品，参展作品不限个数。

• ㆍ年度高级销售主管和年度销售代表等销售个人类别

  ㆍ年度全球销售团队和年度在线销售团队等销售团队类别

  ㆍ年度销售周转率和年度销售培训或指导计划等销售业绩类别

  ㆍ14个行业分组中的优秀销售类别

  ㆍ年度一线客户服务专业人员和年度客户服务领导等客户服务和联络中心个人类别

  ㆍ年度联络中心和年度后台客户服务团队等客户服务和联络中心团队类别

  ㆍ电子商务客户服务奖和客户服务创新奖等客户服务和联络中心成就类别

  ㆍ12个行业分组中的客户服务部门类别

  ㆍ5个行业分组中的客户服务成功类目

  ㆍ最佳新商业解决方案和最佳新营销解决方案等新产品和服务类别

  ㆍ年度销售咨询解决方案供应企业类别

  ㆍ年度业务发展专业人士和年度商务发展成就（住宿与休闲领域）等商务发展类别

今年与往年不同的是，简化了所有类别的提交要求，可以选择提交简短视频或对几个定向问题的简短回答。

2021年的新类别包括应对新冠肺炎的6个免除参展费的类别，这些类别将表彰业务发展、客户服务和销售专业人员在解决新冠肺炎大流行对其组织、同事、客户和社区的影响方面所做出的出色努力。

2021年颁奖仪式中，将公布市民们评选的最佳客户服务史蒂夫®奖(People’s Choice Stevie Awards for Favorite Customer Service)。该奖项是销售及客户服务史蒂夫®奖中非常受欢迎的奖，是根据普通大众在“年度客户服务部门”类目的所有决赛入围作品中，为自己最喜爱的提供客户服务的组织投票的结果评选的。

2020年销售及客户服务史蒂夫®奖的获奖作品包括 American Airlines, Barclays, Carbonite, Cisco, Clarabridge, Cricket Wireless, Cvent, Delta Vacations, DHL Express, GoDaddy, Mailchimp, OneWest Bank, SAP, Wells Fargo Treasury Management, VIZIO Inc.等。

全世界150多名专家将进行2021年大奖的审查。