Persolvent Partners With Customers to Innovate, Streamline Payment Solutions

Posted by Amanda Del Signore on Wed, Aug 24, 2022 @ 11:08 AM
Amanda Del Signore

Founded in 1993 by Jay Bruber, Stevie®-winner Persolvent specializes in payment processing technologies for markets including education, professional service organizations, internet, government, before and after school programs, and enrichment programs.Persolvent LogoPersolvent views their customer relationships as true partnerships. They offer industry-leading technology and have a large customer base, but they are intentionally focused and small enough to be able to respond to customer needs with lightning-fast agility. 

Persolvent services and personnel were recognized in three different Stevie Awards categories: 

  • AJ Kurkowski won the Gold Stevie Award for Customer Service Training Professional of the Year;
  • Marit Faster won the Silver Stevie Award for Customer Service Leader of the Year; and
  • Eleyo Customer Experience Strategy won the Bronze Stevie Award for Best Customer Feedback Strategy.

Since gaining this recognition, Persolvent has continued in its goal to better serve their customers. In Q1 2022, Eleyo’s Customer Experience Strategy saw a Net Promoter Score of 69, which is 33 points above the industry average and also the highest score that has been received since the pandemic in 2020.

In the time since receiving their awards, AJ Kurkowski has implemented a new team called the Enterprise Team, which will help implement the Eleyo software for the largest childcare and community education programs in the United States. Marit Fastner has joined the leadership team for a new 2022 Persolvent product. She is focused on building out the process for customer success from training to support for product launch.

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2023 Stevie Awards for Sales & Customer Service?

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Topics: Steve Awards for Sales and Customer Service