--- title: Customer Service Awards | marriott vacation club description: marriott vacation club | The customer service awards blog of the Stevie Awards, the world's premier business awards programs. --- [![stevie-awards-full-logo](https://blog.stevieawards.com/hs-fs/hubfs/Stevie%20Awards%20Blog%20Theme%20Files/stevie-awards-full-logo.png?width=347&height=70&name=stevie-awards-full-logo.png "stevie-awards-full-logo")](http://stevieawards.com) Click to View Posts by Stevie® Awards Categories ## [Why MVCI Won a Call Center Award in the 2010 Stevies](https://blog.stevieawards.com/customer-service-awards/bid/46303/Why-MVCI-Won-a-Call-Center-Award-in-the-2010-Stevies) Posted by [Michael Gallagher](https://blog.stevieawards.com/customer-service-awards/author/michael-gallagher) on Mon, Nov 22, 2010 @ 04:13 PM - [Tweet](https://twitter.com/share) With December 31 looming as the final entry deadline for the 2011 [Stevie Awards for Sales & Customer Service](http://www.stevieawards.com/sales), we take a look back of one of the 2010-winning entries.  Marriott Vacation Club International, based in Orlando, Florida, has been a leader in the timeshare industry for more than 25 years.  MVCI won won of the customer service awards, for Contact Center of the Year (Up to 100 Seats), and here's their Stevie Award-winning nomination, entitled :Marriott Vacation Club International Owner Services - Making Vacation Dreams Come True!" At MVCI Owner Services, the term “Spirit to Serve” reflects our genuine desire to provide the highest standards of service to almost 400,000 timeshare Owners representing more than half-a-million weeks.; It’s a philosophy we inherited from our namesake and founder—Bill Marriott, Sr.—who believed that our company’s success depends on our ability to understand our Customers and exceed their expectations.; Whether planning a perfect vacation or helping an Owner keep their maintenance fee and loan accounts on track, each interaction between an MVCI Owner Services Associate and our Owners is supported by this deep-routed Spirit to Serve philosophy.; This standard operating procedure distinguishes us from every other brand in the timeshare industry and enables us to establish and maintain unforgettable relationships that last a lifetime. ; 2009 Year-to-Date Successes MVCI Owner Services main call center is located in Salt Lake City, Utah, and employs almost 500 associates.; Examples of 2009 year-to-date successes include: MVCI Timeshare Owners and Weeks;391,217 Owners ¦ 527,231 Weeks MVCI Owner Services Associates in Salt Lake City, Utah; 481 Overall MVCI Timeshare Owner Satisfaction; 93.6% out of 100% Phone Calls Handled; Almost 1 million Average Speed of Answer; 36 seconds Marriott Hotel Reservations Made; 72,122(over and above timeshare reservations) Marriott Hotel reservations revenue generated from MVCI Owner Services; $8.3M New Timeshare sales generated from MVCI Owner Services;;;;;; $2.6 million Associate Engagement Survey results administered by the Gallup Organization  4.67% out of 5.0% (Considered World-class) Turnover Rate;19% compared to 65% industry standard [**Read the rest of this article...**](http://www.stevieawards.com/pubs/sales/awards/426_2632_20461.cfm) 1 Comment [Click here to read/write comments](https://blog.stevieawards.com/customer-service-awards/bid/46303/Why-MVCI-Won-a-Call-Center-Award-in-the-2010-Stevies#comments-listing) Topics: [customer service awards](https://blog.stevieawards.com/customer-service-awards/topic/customer-service-awards), [business awards](https://blog.stevieawards.com/customer-service-awards/topic/business-awards), [stevie awards](https://blog.stevieawards.com/customer-service-awards/topic/stevie-awards), [sales awards](https://blog.stevieawards.com/customer-service-awards/topic/sales-awards), [contact center awards](https://blog.stevieawards.com/customer-service-awards/topic/contact-center-awards), [call center award](https://blog.stevieawards.com/customer-service-awards/topic/call-center-award), [marriott vacation club](https://blog.stevieawards.com/customer-service-awards/topic/marriott-vacation-club), [mvci](https://blog.stevieawards.com/customer-service-awards/topic/mvci) ### Request an entry kit for one or more of the stevie awards programs [Remove my information](https://blog.stevieawards.com/customer-service-awards/topic/marriott-vacation-club#) Entry kit will be sent to you by email. 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