---
title: Customer Service Awards | sales awards (2)
description: sales awards | The customer service awards blog of the Stevie Awards, the world's premier business awards programs. (2)
---

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## [How to Retain Customers: Tips From 2013 Stevie Awards for Sales & Customer Service Sponsor, ValueSelling Associates](https://blog.stevieawards.com/customer-service-awards/bid/80807/How-to-Retain-Customers-Tips-From-2013-Stevie-Awards-for-Sales-Customer-Service-Sponsor-ValueSelling-Associates)

 Posted by [Liz Dean](https://blog.stevieawards.com/customer-service-awards/author/liz-dean) on Thu, Dec 06, 2012 @ 12:46 PM

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*Julie Thomas is President and CEO of [ValueSelling Associates](http://www.valueselling.com/), a sponsor of the 2013 [Stevie Awards for Sales & Customer Service](http://www.stevieawards.com/sales), the world's top [business awards](http://www.stevieawards.com/pubs/sales/general/399_2065_13423.cfm) for contact center, customer service, business development, and sales professionals. (All organizations and individuals worldwide are eligible to submit entries for [sales awards](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) and [customer service awards](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm). January 15, 2013 is the last day that late entries will be accepted; [request your entry kit here](http://www.stevieawards.com/pubs/sales/mailinglist/402_2060_13407.cfm) and it will be emailed to you right away.) Here Julie shares her tips on for retaining customers. *

![Julie Thomas, President and CEO of ValueSelling Associates](https://blog.stevieawards.com/hs-fs/file-13812755-jpg/images/1212valueselling2013_150_we.jpg)Many salespeople are guilty of "hit-and-run" selling: They get the order, and then disappear until the renewal is due or they want to upgrade the customer with additional products or services.

Successful sales professionals understand a fundamental, yet basic, concept: The cost of keeping a customer is far less than the cost of bringing in a new customer. They intuitively know the importance of staying in touch with everyone impacted in the purchase decision throughout the lifecycle of the relationship. Regularly reinforcing, communicating, and reviewing a customer’s purchase decision will not only help to solidify the business relationship over time, it will also increase the likelihood that they will retain their customers.

**The Business of Customer Success**  
The business of sales isn't simply the acquisition of new customers; it is also the renewing and reselling of your existing customer base. A top sales professional that I work with once told me that he wasn't in the sales profession: he was in the "customer success business". The sale of his product and service was a derivative result.

A key aspect of your role as a salesperson is to maintain and grow the revenue from your existing customers. Losing customers is akin to losing a key corporate asset.

**More Than Just a Commission Check**  
People are satisfied when their needs are met and value is realized from their purchasing decisions. Checking in from time to time shows customers that you see them as more than just a series of commission checks. It also justifies the trust they put in you in the first place, which makes the buying process a lower-risk proposition and sets you up for a successful second or third sale.

**When Things Change**  
What if you find that it's been months since you last spoke to a key customer? What if the "champions" who originally decided on your solution are no longer in their original positions?

When things change over time in your customers' worlds—and they will—the ValueSelling conversation can be used again and again to reconnect to the new players and executives in your account. A fundamental principle of ValueSelling is: "People need a reason to change." An existing customer will need a reason to change away from your company, so key aspects to customer retention are:

- Proactive communications;
- Review of business issues; and
- Uncovering new problems that your company and its solutions are uniquely positioned to address.

**Maintain a Rigorous Sales Process**  
Value in the past doesn't necessarily guarantee value in the future. Once a need has been satisfied, or a problem solved, it is no longer a motivator. Yet most sales people don't approach renewal sales with the same rigor of sales process that they do with new business. ValueSelling can help you avoid that trap. Use the process for both renewals and existing customers to ensure that they keep doing business with you and your company.

**About Julie Thomas**  
Julie Thomas, President and CEO of ValueSelling Associates, is a noted speaker, author and consultant. Thomas began her career at Gartner Group and in 1999, she became Vice President of Gartner’s Sales Training for the Americas, which included successfully managing the training of new hires in the ValueSelling process. In 2003, Thomas acquired ValueSelling Associates with the support of ValueSelling CEO and co-founder Lloyd Sappington. Since then, Thomas has led the company to become an industry leader in competency- and process-based training for escalating sales performance.

Thomas is a guest lecturer at both Babson University and the University of Michigan. She is a member of the advisory board of the [eWomenNetwork Foundation Advisory Council](http://www.ewomennetworkfoundation.org/AdvisoryCouncil.html) and is heavily involved with her local public schools as well as the San Diego Children’s Hospital Auxiliary. Thomas earned her Bachelor of Science degree in Business Administration from the Leeds School of Business at the University of Colorado, Boulder.

**About ValueSelling:  
**Since 1991,ValueSelling Associates has helped FORTUNE 1000 business-to-business sales organizations around the world compete and win. Generating revenue is the goal of all sales organizations. To do that, sales teams need the right tools, skills, and processes to succeed. ValueSelling Associates has maintained its position as a leader in the industry for nearly 20 years by continually evolving to meet the new challenges sales forces face. Clients turn to ValueSelling Associates for classroom training, e-learning, and consulting services that yield immediate impact, repeatable strategies, and sustainable results.  For more information, go to [www.valueselling.com](http://www.valueselling.com/).

 0 Comments [Click here to read/write comments](https://blog.stevieawards.com/customer-service-awards/bid/80807/How-to-Retain-Customers-Tips-From-2013-Stevie-Awards-for-Sales-Customer-Service-Sponsor-ValueSelling-Associates#comments-listing)

 Topics: [customer service awards](https://blog.stevieawards.com/customer-service-awards/topic/customer-service-awards), [Stevie Awards for Sales & Customer Service](https://blog.stevieawards.com/customer-service-awards/topic/stevie-awards-for-sales-customer-service), [sales awards](https://blog.stevieawards.com/customer-service-awards/topic/sales-awards), [Julie Thomas](https://blog.stevieawards.com/customer-service-awards/topic/julie-thomas), [ValueSelling Associates](https://blog.stevieawards.com/customer-service-awards/topic/valueselling-associates)

## [Two Days to Stevie Awards for Sales & Customer Service Entry Deadline](https://blog.stevieawards.com/customer-service-awards/bid/80222/Two-Days-to-Stevie-Awards-for-Sales-Customer-Service-Entry-Deadline)

 Posted by [Liz Dean](https://blog.stevieawards.com/customer-service-awards/author/liz-dean) on Mon, Nov 12, 2012 @ 12:29 PM

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**Wednesday, November 14, is the entry deadline for the 2013 [Stevie® Awards for Sales & Customer Service](http://www.stevieawards.com/sales), the world's top [business awards](http://www.stevieawards.com/pubs/sales/general/399_2065_13423.cfm) for contact center, customer service, business development, and sales professionals.** (If you can't make the November 14 entry deadline, entries will still be accepted through January 15, 2013 with payment of a $35 late fee per entry.)

![Stevie Awards for Sales & Customer Service](https://blog.stevieawards.com/hs-fs/file-13813389-gif/images/sascslogo.gif)All entries are submitted online. You can begin your submission process by [requesting your entry kit here](http://www.stevieawards.com/pubs/sales/mailinglist/402_2060_13407.cfm). The entry kit contains all of the instructions you need about how to prepare and submit your entries.

The Stevie Awards for Sales & Customer Service feature more than 125 [sales awards](http://www.stevieawards.com/sales/), [customer service awards](http://www.stevieawards.com/sales/), and [call center awards](http://www.stevieawards.com/sales/) categories honoring [sales excellence](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) and [best customer service](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) practices for individuals, teams, and departments, plus categories this year for products and service and solution providers. The 2013 awards will recognize achievements since July 1, 2011.

To make the most out of your entries, we suggest reviewing last year's Gold winning entries. 2012 winners include: [Adam Bain, Chief Revenue Officer, Twitter, Inc.](http://www.stevieawards.com/pubs/sales/awards/426_2655_21647.cfm) (Senior Sales Executive of the Year), [Direct Alliance](http://www.stevieawards.com/pubs/sales/awards/426_2655_21656.cfm) (Government Sales Team of the Year), [Joey Romaine, Customer Service Role Model and Innovator, Groupon](http://www.stevieawards.com/pubs/sales/awards/426_2655_21684.cfm) (Young Customer Service Professional of the Year), [United Parcel Service, Inc.](http://www.stevieawards.com/pubs/sales/awards/426_2655_21696.cfm) (Front-Line Customer Service Team of the Year), and [eCornell](http://www.stevieawards.com/pubs/sales/awards/426_2655_21723.cfm) (Customer Service Department of the Year), among others. A complete list of 2012 honorees is available at [www.StevieAwards.com/Sales](http://www.stevieawards.com/sales).

Winners of the competition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

***Need help submitting entries to the 2013 Stevie Awards for Sales & Customer Service?***  Email us at [help@stevieawards.com](mailto:help@stevieawards.com)  or call us at + 1 703-547-8389.

 0 Comments [Click here to read/write comments](https://blog.stevieawards.com/customer-service-awards/bid/80222/Two-Days-to-Stevie-Awards-for-Sales-Customer-Service-Entry-Deadline#comments-listing)

 Topics: [sales excellence](https://blog.stevieawards.com/customer-service-awards/topic/sales-excellence), [best customer service](https://blog.stevieawards.com/customer-service-awards/topic/best-customer-service), [customer service awards](https://blog.stevieawards.com/customer-service-awards/topic/customer-service-awards), [business awards](https://blog.stevieawards.com/customer-service-awards/topic/business-awards), [Stevie Awards for Sales & Customer Service](https://blog.stevieawards.com/customer-service-awards/topic/stevie-awards-for-sales-customer-service), [call center awards](https://blog.stevieawards.com/customer-service-awards/topic/call-center-awards), [sales awards](https://blog.stevieawards.com/customer-service-awards/topic/sales-awards)

## [Less Than Two Weeks to Stevie® Awards for Sales & Customer Service Entry Deadline](https://blog.stevieawards.com/customer-service-awards/bid/80044/Less-Than-Two-Weeks-to-Stevie-Awards-for-Sales-Customer-Service-Entry-Deadline)

 Posted by [Liz Dean](https://blog.stevieawards.com/customer-service-awards/author/liz-dean) on Mon, Nov 05, 2012 @ 01:13 PM

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Next Wednesday, November 14, is the entry deadline for the 2013 [Stevie® Awards for Sales & Customer Service](http://www.stevieawards.com/sales), the world's top [business awards](http://www.stevieawards.com/pubs/sales/general/399_2065_13423.cfm) for contact center, customer service, business development, and sales professionals. (If you can't make the November 14 entry deadline, entries will still be accepted through January 15, 2013 with payment of a $35 late fee per entry. You can [request your entry kit here](http://www.stevieawards.com/pubs/sales/mailinglist/402_2060_13407.cfm).)![Stevie Awards for Sales & Customer Service](https://blog.stevieawards.com/hs-fs/file-13813389-gif/images/sascslogo.gif)

The Stevie Awards for Sales & Customer Service feature more than 125 [sales awards](http://www.stevieawards.com/sales/), [customer service awards](http://www.stevieawards.com/sales/), and [call center awards](http://www.stevieawards.com/sales/) categories honoring [sales excellence](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) and [best customer service](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) practices for individuals, teams, and departments, plus categories this year for products and service and solution providers.

Entrants may submit any number of nominations to any number of categories, which include:

- **Sales Individual categories** such as Senior Sales Executive of the Year and Sales Operations Professional of the Year
- **Sales Team categories** like Global Sales Team of the Year and Field Sales Team of the Year
- **Sales Achievement categories** such as Sales Turnaround of the Year and Outbound Marketing Program of the Year
- **Sales Department of the Year categories** in 13 industry groupings
- **Customer Service and Contact Center Individual categories** such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
- **Customer Service and Contact Center Team categories** like Contact Center of the Year and Customer Service Management Team of the Year
- **Customer Service and Contact Center Achievement categories** such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
- **Customer Service Department categories** in 11 industry groupings
- **New Product and Service categories** like Best New Business Intelligence Solution and Best New Relationship Management Solution
- **Solution Provider categories** such as Sales Consulting Practice of the Year and Incentive, Rewards, or Recognition Provider of the Year

Winners of the most recent edition of the Stevie Awards for Sales & Customer Service included [New York Community Bancorp, Inc.](http://www.stevieawards.com/pubs/sales/awards/426_2655_21645.cfm) (Customer Service or Call Center Training Practice of the Year), [Rob Jeppsen, Zions First National Bank](http://www.stevieawards.com/pubs/sales/awards/426_2655_21650.cfm) (Sales Director of the Year), [International Checkout Inc.](http://www.stevieawards.com/pubs/sales/awards/426_2655_21658.cfm) (Telesales Team of the Year), [Office Depot, Inc.](http://www.stevieawards.com/pubs/sales/awards/426_2655_21691.cfm) (Customer Service Complaints Team of the Year), [OppenheimerFunds Inc.](http://www.stevieawards.com/pubs/sales/awards/426_2655_21701.cfm) (Contact Center of the Year), and [SquareTrade Inc](http://www.stevieawards.com/pubs/sales/awards/426_2655_21717.cfm) (Customer Service Department of the Year - Financial Services), among others. A complete list of 2012 honorees is available at [www.StevieAwards.com/Sales](http://www.stevieawards.com/sales).

Winners of the competition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

***Not sure which categories to enter?***  Email us at [help@stevieawards.com](mailto:help@stevieawards.com) or call us at + 1 703-547-8389 and we'll get back to you right away.

 0 Comments [Click here to read/write comments](https://blog.stevieawards.com/customer-service-awards/bid/80044/Less-Than-Two-Weeks-to-Stevie-Awards-for-Sales-Customer-Service-Entry-Deadline#comments-listing)

 Topics: [sales excellence](https://blog.stevieawards.com/customer-service-awards/topic/sales-excellence), [best customer service](https://blog.stevieawards.com/customer-service-awards/topic/best-customer-service), [customer service awards](https://blog.stevieawards.com/customer-service-awards/topic/customer-service-awards), [business awards](https://blog.stevieawards.com/customer-service-awards/topic/business-awards), [Stevie Awards for Sales & Customer Service](https://blog.stevieawards.com/customer-service-awards/topic/stevie-awards-for-sales-customer-service), [call center awards](https://blog.stevieawards.com/customer-service-awards/topic/call-center-awards), [sales awards](https://blog.stevieawards.com/customer-service-awards/topic/sales-awards)

## [Early-bird Entry Deadline Today for 2013 Stevie® Awards for Sales & Customer Service](https://blog.stevieawards.com/customer-service-awards/bid/79340/Early-bird-Entry-Deadline-Today-for-2013-Stevie-Awards-for-Sales-Customer-Service)

 Posted by [Liz Dean](https://blog.stevieawards.com/customer-service-awards/author/liz-dean) on Wed, Oct 10, 2012 @ 10:02 AM

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**Today, Wednesday, October 10, is the early-bird entry deadline for the 2013 [Stevie® Awards for Sales & Customer Service](http://www.stevieawards.com/sales), the world's top [business awards](http://www.stevieawards.com/pubs/sales/general/399_2065_13423.cfm) for contact center, customer service, business development, and sales professionals. ** 

![Stevie Awards for Sales & Customer Service](https://blog.stevieawards.com/hs-fs/file-13813389-gif/images/sascslogo.gif)To begin your submission process, you should:

1. **[Request an entry kit](http://www.stevieawards.com/pubs/sales/mailinglist/402_2060_13407.cfm).  
**The entry kit contains all of the information you'll need to be able to prepare and submit entries to this year's awards.

2. **[Review the categories](http://www.stevieawards.com/pubs/sales/general/399_2065_13423.cfm).  
**The Stevie Awards for Sales & Customer Service has more than 125 [sales awards](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) and [customer service awards](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) categories honoring [sales excellence](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) and [best customer service](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) practices for individuals, teams, and departments, plus categories this year for products and service and solution providers.

**3. Submit your entries. ****  
**Select your categories, write your submissions according to the instructions, and submit your entries. All entries are submitted online. **[You can begin by registering here](http://www.stevieawards.com/sales/register.cfm).**

 The entry deadline for the 2013 awards is November 14. Late entries will be accepted through January 15, 2013, with payment of a $35 late fee per entry.  Winners of the competition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

2012 winners include: [Adam Bain, Chief Revenue Officer, Twitter, Inc.](http://www.stevieawards.com/pubs/sales/awards/426_2655_21647.cfm) (Senior Sales Executive of the Year), [Direct Alliance](http://www.stevieawards.com/pubs/sales/awards/426_2655_21656.cfm) (Government Sales Team of the Year), [Joey Romaine, Customer Service Role Model and Innovator, Groupon](http://www.stevieawards.com/pubs/sales/awards/426_2655_21684.cfm) (Young Customer Service Professional of the Year), [United Parcel Service, Inc.](http://www.stevieawards.com/pubs/sales/awards/426_2655_21696.cfm) (Front-Line Customer Service Team of the Year), and [eCornell](http://www.stevieawards.com/pubs/sales/awards/426_2655_21723.cfm) (Customer Service Department of the Year), among others. A complete list of 2012 honorees is available at [www.StevieAwards.com/Sales](http://www.stevieawards.com/sales).

***Need help answering  your early-bird questions?***  Email us at [help@stevieawards.com](mailto:help@stevieawards.com)  or call us at + 1 703-547-8389 and we'll get back to you right away.

 0 Comments [Click here to read/write comments](https://blog.stevieawards.com/customer-service-awards/bid/79340/Early-bird-Entry-Deadline-Today-for-2013-Stevie-Awards-for-Sales-Customer-Service#comments-listing)

 Topics: [sales excellence](https://blog.stevieawards.com/customer-service-awards/topic/sales-excellence), [best customer service](https://blog.stevieawards.com/customer-service-awards/topic/best-customer-service), [customer service awards](https://blog.stevieawards.com/customer-service-awards/topic/customer-service-awards), [business awards](https://blog.stevieawards.com/customer-service-awards/topic/business-awards), [Stevie Awards for Sales & Customer Service](https://blog.stevieawards.com/customer-service-awards/topic/stevie-awards-for-sales-customer-service), [sales awards](https://blog.stevieawards.com/customer-service-awards/topic/sales-awards)

## [Two Weeks to Stevie® Awards for Sales & Customer Service Early-bird Deadline](https://blog.stevieawards.com/customer-service-awards/bid/79021/Two-Weeks-to-Stevie-Awards-for-Sales-Customer-Service-Early-bird-Deadline)

 Posted by [Liz Dean](https://blog.stevieawards.com/customer-service-awards/author/liz-dean) on Thu, Sep 27, 2012 @ 02:05 PM

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The early-bird deadline for the 2013 [Stevie® Awards for Sales & Customer Service](http://www.stevieawards.com/sales), the world's top [business awards](http://www.stevieawards.com/pubs/sales/general/399_2065_13423.cfm) for contact center, customer service, business development, and sales professionals, is quickly approaching on October 10.

If you haven't already done so, you can [request your entry kit here](http://www.stevieawards.com/pubs/sales/mailinglist/402_2060_13407.cfm).

![The Stevie Awards for Sales and Customer Service](https://blog.stevieawards.com/hs-fs/file-13813389-gif/images/sascslogo.gif)The Stevie Awards for Sales & Customer Service has more than 125 [sales awards](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) and [customer service awards](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) categories honoring [sales excellence](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) and [best customer service](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) practices for individuals, teams, and departments, plus categories this year for products and service and solution providers.

The entry deadline for the 2013 Stevie Awards for Sales & Customer Service is November 14.  Late entries will be accepted through January 15, 2013, with payment of a $35 late fee per entry.  Winners of the competition will be announced at an awards banquet at Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.

2012 winners include, among others: [New York Community Bancorp, Inc.](http://www.stevieawards.com/pubs/sales/awards/426_2655_21645.cfm) (Customer Service or Call Center Training Practice of the Year), [Rob Jeppsen, Zions First National Bank](http://www.stevieawards.com/pubs/sales/awards/426_2655_21650.cfm) (Sales Director of the Year), [International Checkout Inc.](http://www.stevieawards.com/pubs/sales/awards/426_2655_21658.cfm) (Telesales Team of the Year), [Office Depot, Inc.](http://www.stevieawards.com/pubs/sales/awards/426_2655_21691.cfm) (Customer Service Complaints Team of the Year), [OppenheimerFunds Inc.](http://www.stevieawards.com/pubs/sales/awards/426_2655_21701.cfm) (Contact Center of the Year), and [SquareTrade Inc](http://www.stevieawards.com/pubs/sales/awards/426_2655_21717.cfm) (Customer Service Department of the Year - Financial Services). A complete list of 2012 honorees is available at [www.StevieAwards.com/Sales](http://www.stevieawards.com/sales).

***Need help getting started? ***Contact us at [help@stevieawards.com](mailto:help@stevieawards.com) or call us at +1 703-547-8389.

 0 Comments [Click here to read/write comments](https://blog.stevieawards.com/customer-service-awards/bid/79021/Two-Weeks-to-Stevie-Awards-for-Sales-Customer-Service-Early-bird-Deadline#comments-listing)

 Topics: [sales excellence](https://blog.stevieawards.com/customer-service-awards/topic/sales-excellence), [best customer service](https://blog.stevieawards.com/customer-service-awards/topic/best-customer-service), [customer service awards](https://blog.stevieawards.com/customer-service-awards/topic/customer-service-awards), [business awards](https://blog.stevieawards.com/customer-service-awards/topic/business-awards), [Stevie Awards for Sales & Customer Service](https://blog.stevieawards.com/customer-service-awards/topic/stevie-awards-for-sales-customer-service), [sales awards](https://blog.stevieawards.com/customer-service-awards/topic/sales-awards)

## [8 Categories Honor Customer Service Teams in the 2013 Stevie® Awards for Sales & Customer Service](https://blog.stevieawards.com/customer-service-awards/bid/78580/8-Categories-Honor-Customer-Service-Teams-in-the-2013-Stevie-Awards-for-Sales-Customer-Service)

 Posted by [Liz Dean](https://blog.stevieawards.com/customer-service-awards/author/liz-dean) on Mon, Sep 10, 2012 @ 02:11 PM

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There are eight [customer service awards](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) categories specifically for teams in the 2013 (7th annual) [Stevie® Awards for Sales & Customer Service](http://www.stevieawards.com/sales), the world's top [business awards](http://www.stevieawards.com/pubs/sales/general/399_2065_13423.cfm) for contact center, customer service, business development, and sales professionals. (All organizations and individuals worldwide are eligible to submit entries for [sales awards](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) and [customer service awards](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm). The early-bird entry deadline, with discounted entry fees, is October 10; [request your entry kit here](http://www.stevieawards.com/pubs/sales/mailinglist/402_2060_13407.cfm).)

**Our [customer service award](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) categories specifically for teams include:******

1. **![Stevie Awards for Sales and Customer Service](https://blog.stevieawards.com/hs-fs/file-13813389-gif/images/sascslogo.gif)****Customer Service Team of the Year – Recovery Situation**  
    Recognizing service teams who have demonstrated exceptional skill in recovering either an individual case or in rebuilding an underperforming service department.
2. **Customer Service Complaints Team of the Year**  
    Recognizing service teams whose primary focus is to address and resolve customer complaints.
3. **Front-Line Customer Service Team of the Year**  
    Recognizing service teams that directly engage customers.
4. **Back Office Customer Service Team of the Year**  
    Recognizing teams that provide service functions that do not directly engage customers, such as billing, credit and collections, payments, security and support services.
5. **Contact Center of the Year (Up to 100 seats)**  
    Recognizing call and contact centers that have no more than 100 seats.
6. **Contact Center of the Year (Over 100 seats)**  
    Recognizing call and contact centers that have more than 100 seats.
7. **Customer Service Management Team of the Year**  
    Recognizing the leadership teams of customer service organizations and contact centers for their achievements.
8. **Customer Service Training Team of the Year**  
    Recognizing teams that develop and deliver training to customer service organizations and contact center personnel.

**Information required for entries in these categories include:**

1. An essay of up to 500 words describing the nominee’s accomplishments since July 1, 2011. 
2. A brief biography (up to 100 words) of the nominee.
3. Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges.

2013 honorees will be celebrated at the 7th annual awards banquet at Paris Las Vegas, Nevada, USA on February 25.

***Submit your entries by October 10 and receive discounted entry fees! ***All sales and customer service entries are submitted directly online through your account. You can begin by [registering here](http://www.stevieawards.com/sales/register.cfm).

 0 Comments [Click here to read/write comments](https://blog.stevieawards.com/customer-service-awards/bid/78580/8-Categories-Honor-Customer-Service-Teams-in-the-2013-Stevie-Awards-for-Sales-Customer-Service#comments-listing)

 Topics: [customer service awards](https://blog.stevieawards.com/customer-service-awards/topic/customer-service-awards), [business awards](https://blog.stevieawards.com/customer-service-awards/topic/business-awards), [sales awards](https://blog.stevieawards.com/customer-service-awards/topic/sales-awards), [stevie awards for sales and customer service](https://blog.stevieawards.com/customer-service-awards/topic/stevie-awards-for-sales-and-customer-service), [customer service award](https://blog.stevieawards.com/customer-service-awards/topic/customer-service-award)

## [Stevie® Awards for Sales and Customer Service Entry Kit Now Available](https://blog.stevieawards.com/customer-service-awards/bid/77477/Stevie-Awards-for-Sales-and-Customer-Service-Entry-Kit-Now-Available)

 Posted by [Liz Dean](https://blog.stevieawards.com/customer-service-awards/author/liz-dean) on Tue, Jul 31, 2012 @ 03:14 PM

- [Tweet](https://twitter.com/share)

The entry kit for the 2013 (7th annual) [Stevie® Awards for Sales & Customer Service](http://www.stevieawards.com/sales/default.cfm?) is now available. These are the world's top honors for contact center, customer service, business development, and sales professionals. All organizations and individuals worldwide are eligible to submit entries for [sales awards](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) and [customer service awards](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm).![Stevie Awards for Sales ](https://blog.stevieawards.com/hs-fs/file-13813389-gif/images/sascslogo.gif)

Review the entry kit now -you'll find it online, here: [http://www.stevieawards.com/pubs/entrykits/SASCS/SASCS13EntryKit.html](http://www.stevieawards.com/pubs/entrykits/SASCS/SASCS13EntryKit.html)

The entry kit contains all of the information you'll need to be able to prepare and submit entries to this year's awards.

The early-bird entry deadline, with discounted entry fees, is October 10. The final entry deadline is November 14, but late entries will be accepted through January 15 with payment of a late fee.

There's a lot that's new and different for the awards this year including new categories such as Best Use of Technology in Sales and Contact Center Manager of the Year. We've also added [The Top 10 Awards](http://www.stevieawards.com/pubs/sales/general/427_2288_20497.cfm), a new feature of the Stevie Awards for Sales & Customer Service that will honor the ten organizations that submit the best body of work to the competition. To learn more about what's new and different for 2013, [click here](http://www.stevieawards.com/pubs/sales/general/427_2288_20497.cfm).

The Stevie Awards for Sales & Customer Service feature a wide variety of categories to recognize [best sales practices](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) and [customer service excellence](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm) including:

- Individual Sales Professionals
- Sales Teams
- Sales Achievements
- Sales Departments
- Individual Contact Center/Customer Service Professionals
- Customer Service/Contact Center Teams
- Customer Service Achievements
- Customer Service Departments
- New Products & Services
- Solution Providers
- and More

See all [sales and customer service awards categories here](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm).

Don't hesitate to [contact us](mailto:help@stevieawards.com?subject=Stevies%20Category%20Questions) with your questions about how to participate in the 2013 Stevie Awards for Sales & Customer Service.

 0 Comments [Click here to read/write comments](https://blog.stevieawards.com/customer-service-awards/bid/77477/Stevie-Awards-for-Sales-and-Customer-Service-Entry-Kit-Now-Available#comments-listing)

 Topics: [customer service awards](https://blog.stevieawards.com/customer-service-awards/topic/customer-service-awards), [sales awards](https://blog.stevieawards.com/customer-service-awards/topic/sales-awards), [stevie awards for sales and customer service](https://blog.stevieawards.com/customer-service-awards/topic/stevie-awards-for-sales-and-customer-service), [customer service excellence](https://blog.stevieawards.com/customer-service-awards/topic/customer-service-excellence), [best sales practices](https://blog.stevieawards.com/customer-service-awards/topic/best-sales-practices)

## [Watch Video of the 2012 Stevie Awards for Sales & Customer Service](https://blog.stevieawards.com/customer-service-awards/bid/73334/Watch-Video-of-the-2012-Stevie-Awards-for-Sales-Customer-Service)

 Posted by [Liz Dean](https://blog.stevieawards.com/customer-service-awards/author/liz-dean) on Mon, Mar 19, 2012 @ 10:28 AM

- [Tweet](https://twitter.com/share)

The Stevie® Awards is pleased to announce that videos clips of the 6th annual [Stevie Awards for Sales & Customer Service](http://www.stevieawards.com/sales), the world’s leading [sales awards](http://www.stevieawards.com/sales), [customer service awards](http://www.stevieawards.com/sales), and [contact center awards](http://www.stevieawards.com/sales) program are now available to view on [YouTube](http://www.youtube.com/playlist?list=PL0FBBCE6757EEAA0A&feature=plcp).

[******Watch the 2012 Stevie Awards for Sales & Customer Service aw********ards presentations here.**](http://www.youtube.com/playlist?list=PL0FBBCE6757EEAA0A&feature=plcp)

[![Stevie Awards 150 resized 600](https://blog.stevieawards.com/hs-fs/file-13813424-jpg/images/stevie_awards_150-resized-600.jpg)](http://www.youtube.com/playlist?list=PL0FBBCE6757EEAA0A&feature=plcp)More than 350 professionals attended the [business awards](http://www.stevieawards.com/pubs/sales/general/399_2065_13423.cfm) banquet which took place on Monday, February 27th at Caesars Palace in Las Vegas, Nevada. Our [2012 sales award & customer service award video clips](http://www.youtube.com/playlist?list=PL0FBBCE6757EEAA0A&feature=plcp) showcase [business award](http://www.stevieawards.com/pubs/sales/general/399_2065_13423.cfm) acceptance speeches made by individuals and organizations from around the world, including:

**<http://www.youtube.com/watch?feature=player_embedded&v=z9VCqF8o2Hw>****Rob Jeppsen of Zions Bank, Winner of the Gold Stevie Award for Sales Director of the Year**  
 Rob's speech started the night off by recognizing the team effort behind all individual awards.

**<http://www.youtube.com/watch?feature=player_embedded&v=-r8qvrrY4LU>****MarketBridge, Winner of the Gold Stevie Award for Sales Training or Coaching Program of the Year****  
**MarketBridge's enthusiastic team accepts the Gold Stevie Award and expresses their gratitude for their strong partnerships.

**<http://www.youtube.com/watch?feature=player_embedded&v=iLJfOEJXmkw>****Joey Romaine of Groupon, Winner of the Gold Stevie Award for Young Customer Service Professional of the Year**  
 Honored for his efforts as a young professional, Joey Romaine keeps the awards show lively and the audience entertained.

**<http://www.youtube.com/watch?feature=player_embedded&v=RKERyfXsT7M>****Vodafone Turkey, Winner of the Gold Stevie Award for Sales Department of the Year, Telecommunications**  
 Traveling from Istanbul, Turkey, Vodafone Turkey's humble speech brought to light the importance business awards have globally.

**<http://www.youtube.com/watch?feature=player_embedded&v=Dc4-a3NLa1E>****International Checkout Inc., Winner of the Gold Stevie Award for Telesales Team of the Year**  
 Jackson Strobel, VP of Sales & Operations at International Checkout, and his "lean machine" sales team show the audience that size doesn't matter.

 The 6th annual [corporate awards](http://www.stevieawards.com/pubs/sales/general/399_2065_13423.cfm) banquet was the first to showcase our three levels of distinction: gold, silver and bronze as part of our 10th anniversary celebration. Previously, only overall category winners have received Gold [Stevie Awards](http://www.stevieawards.com/pubs/sales/awards/398_2049_13360.cfm).

*****Want more sales and customer service awards celebration?*** [Watch all acceptance speeches](http://www.youtube.com/playlist?list=PL0FBBCE6757EEAA0A&feature=plcp), [listen to the live recording](http://www.stevieawards.com/uploads/file/SASCS12-BTR-Broadcast.mp3.) and [view photos from the event](http://www.facebook.com/TheStevieAwards?sk=photos).

 0 Comments [Click here to read/write comments](https://blog.stevieawards.com/customer-service-awards/bid/73334/Watch-Video-of-the-2012-Stevie-Awards-for-Sales-Customer-Service#comments-listing)

 Topics: [customer service awards](https://blog.stevieawards.com/customer-service-awards/topic/customer-service-awards), [business awards](https://blog.stevieawards.com/customer-service-awards/topic/business-awards), [corporate awards](https://blog.stevieawards.com/customer-service-awards/topic/corporate-awards), [business award](https://blog.stevieawards.com/customer-service-awards/topic/business-award), [Stevie Awards for Sales & Customer Service](https://blog.stevieawards.com/customer-service-awards/topic/stevie-awards-for-sales-customer-service), [sales awards](https://blog.stevieawards.com/customer-service-awards/topic/sales-awards), [contact center awards](https://blog.stevieawards.com/customer-service-awards/topic/contact-center-awards), [YouTube](https://blog.stevieawards.com/customer-service-awards/topic/youtube)

## [Final Entry Deadline for Sales & Customer Service Awards Approaching](https://blog.stevieawards.com/customer-service-awards/bid/67254/Final-Entry-Deadline-for-Sales-Customer-Service-Awards-Approaching)

 Posted by [Liz Dean](https://blog.stevieawards.com/customer-service-awards/author/liz-dean) on Tue, Nov 08, 2011 @ 02:21 PM

- [Tweet](https://twitter.com/share)

The final entry deadline for [The 2012 Stevie Awards for Sales & Customer Service](http://www.stevieawards.com/sales/) is November 18.

Submitting entries for sales awards and customer service awards is easy:![Sales & Customer Service Logo](https://blog.stevieawards.com/hs-fs/file-13813263-gif/images/middle_01.gif)

1. [Request your entry kit here.](http://www.stevieawards.com/pubs/sales/mailinglist/402_2060_13407.cfm)
2. Decide what you would like your company to be recognized for. There are more than [90 categories](http://www.stevieawards.com/pubs/sales/awards/398_2048_13359.cfm), honoring sales excellence and customer service excellence for individuals, teams, and departments, plus new categories this year for products and service and solution providers.
3. [Submit a winning entry!](http://www.stevieawards.com/pubs/sales/general/399_2065_13411.cfm)

Want more sales and customer service resources? Here are some great sales and customer service tips and tools to help succeed in The 2012 Stevie Awards for Sales & Customer Service:

1. [10 Reasons to Enter the Stevie Awards for Sales & Customer Service](http://www.stevieawards.com/pubs/sales/general/399_2065_13408.cfm)
2. [Answers to Frequently Asked Questions](http://www.stevieawards.com/pubs/sales/about/397_2038_13349.cfm)

Still have questions? Contact us at [help@stevieawards.com](mailto:help@stevieawards.com), we'd love to hear from you!

***Gonna miss the November 18 deadline?  Don't panic. Late entries will be accepted through January 18 with payment of $35/entry late fee.***

 0 Comments [Click here to read/write comments](https://blog.stevieawards.com/customer-service-awards/bid/67254/Final-Entry-Deadline-for-Sales-Customer-Service-Awards-Approaching#comments-listing)

 Topics: [sales excellence](https://blog.stevieawards.com/customer-service-awards/topic/sales-excellence), [customer service awards](https://blog.stevieawards.com/customer-service-awards/topic/customer-service-awards), [sales awards](https://blog.stevieawards.com/customer-service-awards/topic/sales-awards), [customer service excellence](https://blog.stevieawards.com/customer-service-awards/topic/customer-service-excellence), [The Stevie Awards for Sales & Customer Service](https://blog.stevieawards.com/customer-service-awards/topic/the-stevie-awards-for-sales-customer-service), [Sales & Customer Service](https://blog.stevieawards.com/customer-service-awards/topic/sales-customer-service)

## [How to Submit Winning Entries to The Stevie Awards for Sales & Customer Service](https://blog.stevieawards.com/customer-service-awards/bid/67018/How-to-Submit-Winning-Entries-to-The-Stevie-Awards-for-Sales-Customer-Service)

 Posted by [Liz Dean](https://blog.stevieawards.com/customer-service-awards/author/liz-dean) on Thu, Nov 03, 2011 @ 11:04 AM

- [Tweet](https://twitter.com/share)

As the deadline for [The Stevie Awards for Sales & Customer Service](http://www.stevieawards.com/sales/) approaches on November 18, we've created 9 simple tips to help you submit entries that are worthy of receiving a Stevie Award for Sales & Customer Service:

**1. Request an Entry Kit**  
The entry kit contains everything you need to know to be able to prepare and submit your entries.  [Click here](http://www.stevieawards.com/pubs/sales/mailinglist/402_2060_13407.cfm) to request yours.

**2. Watch our *How to Enter the 2012 Stevie Awards for Sales & Customer Service* Video**  
Our brief video gives an overview of the world's premier customer service awards and sales awards, with a step-by-step guide to how to select categories, prepare entries, and submit them.

****

 

**3. Determine Who or What You Want to Nominate, and in Which Categories**  
Decide which individuals or teams in your sales organization that you will nominate, then select the most appropriate categories for those entries.  [mailto:help@stevieawards.com](mailto:help@stevieawards.com)****

**4. Prepare Your Entries  
**Take the time to tailor each entry for each category you apply for. **  
**

> Stevie-winning entries are:
> 
> a. Well-written.  They are terse and succinct.  Their tone is modest, even when describing the most impressive accomplishments.  
>  b. Focused on a few accomplishments.  Describe in detail just a few accomplishments, instead of listing many accomplishments in brief.
> 
>  Stevie-winning entries are *not*:
> 
> a. Fluffy and hyperbolic.  Avoid flowery language and overblown claims.  The judges tend to deduct points for immodesty.

Want to read entries that judges have scored highly in the past? The full-text of most Stevie Award-winning entries are published on the web site. [Start by looking through the 2011 winners](http://www.stevieawards.com/pubs/sales/awards/426_2281_20877.cfm).

**5. Submit Your Entries By The Entry Deadline**  
 The final entry deadline for The Stevie Awards for Sales & Customer Service will be November 18, 2011.  Late entries will be accepted through January 10, 2012 with payment of a $35 late fee per entry. [When you're ready to enter, begin here...](http://www.stevieawards.com/sales/register.cfm)

******6. Subscribe to the Free Stevie Awards Email Newsletter**  
The weekly email newsletter is the best way to stay informed about entry deadline extensions, new categories, and other announcements from the organizers of The Stevie Awards.  We have a very strict privacy policy, so we will not share your email address with anyone else for any reason.  [Click here](http://www.stevieawards.com/pubs/sales/about/397_2041_13352.cfm) to learn more.

**7. Get Social with The Stevies  
**Connect with The Stevie Awards on [Facebook](http://www.facebook.com/TheStevieAwards), [Twitter](http://www.twitter.com/thestevieawards), [LinkedIn](http://www.linkedin.com/groups/Stevie-Awards-2772791?gid=2772791&trk=hb_side_g), and [YouTube](http://www.youtube.com/user/TheStevies) for latest announcements, blog postings, photos, and videos regarding our awards programs.

**8. Participate in the Judging Process**  
Apply to be a preliminary-round judge.  As a judge you will be able to see the entries submitted by many companies around the world, and you will develop a better sense of the types of entries that judges score highly.  (You will not be allowed to judge entries in categories in which you have submitted entries, however.)  [Click here](http://www.stevieawards.com/pubs/sales/awards/398_2047_13358.cfm) to complete the application form.

 If your application is accepted you will be assigned categories based on your function and experience.  As a preliminary-round judge you will be able to judge as few or as many nominations as you like, at your convenience, over the Internet in November-January.

******9. Contact The Stevie Awards  
**[mailto:info@stevieawards.com?Subject=Stevies%20Category%20Questions](mailto:info@stevieawards.com?Subject=Stevies%20Category%20Questions)Contact us with your questions about the most appropriate categories, entry fees, and so on.  Our phone number is +1 703-547-8389, and our email address is [help@stevieawards.com](mailto:help@stevieawards.com). Note, the first question we’ll ask *you* is: what do you and your organization want to be recognized for?

***What has helped you write successful entries for The 2012 Stevie Awards for Sales & Customer Service?***

 0 Comments [Click here to read/write comments](https://blog.stevieawards.com/customer-service-awards/bid/67018/How-to-Submit-Winning-Entries-to-The-Stevie-Awards-for-Sales-Customer-Service#comments-listing)

 Topics: [sales excellence](https://blog.stevieawards.com/customer-service-awards/topic/sales-excellence), [customer service awards](https://blog.stevieawards.com/customer-service-awards/topic/customer-service-awards), [sales awards](https://blog.stevieawards.com/customer-service-awards/topic/sales-awards), [customer service excellence](https://blog.stevieawards.com/customer-service-awards/topic/customer-service-excellence), [The Stevie Awards for Sales & Customer Service](https://blog.stevieawards.com/customer-service-awards/topic/the-stevie-awards-for-sales-customer-service), [submission process](https://blog.stevieawards.com/customer-service-awards/topic/submission-process)

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