Customer Service Awards Blog

Tweet

The final entry deadline for the 2011 Stevie Awards for Sales & Customer Service is extended through January 7, and after Finalists are announced next week, voting will open on January 14 for the second annual edition of the People's Choice Stevie Awards for Favorite Customer Service. To be notified when voting opens, click here.

For the general public, this means you get to help decide who should be honored for providing you with great customer service over the past year.  For nominees in the awards, this means that you have an opportunity to win two awards: a Stevie Award, as voted by business professionals, and a People's Choice award, as voted by the general public, including your own customers.                   

In each of the seven competitive, peer-judged Customer Service Department of the Year categories in the 2010 awards, voting was also opened to the general public for the first People's Choice Stevie Awards for Favorite Customer Service. More than 87,000 votes were cast from January 13 through February 12. Winners of the first People's Choice Stevie Awards for Favorite Customer Service are:

Airlines, Distribution & Transportation: Fedex, Memphis, TN
Financial Services: Family Heritage Life Insurance Company of America, Cleveland, OH
IT & Telecommunications: Qualtrics Labs, Inc., Orem, UT
Leisure & Tourism: Hilton Worldwide, McLean, VA
Public Services & Education: U.S. Postal Service, Washington, DC
Retail: Macy's, Cincinnati, OH
All Other Industries: PetRays Veterinary Telemedicine Consultants, The Woodlands, TX

Tweet

With the final deadline for the 2011 Stevie Awards for Sales & Customer Service extended through January 7, we thought you should have one last opportunity to view the recording of the webinar we held back in October about how to enter the the world's premier sales awards, call center awards, and customer service awards.

The video is about 50 minutes, and covers the history of the awards, the types of categories they include, how to choose categories, how to write great nominations, how the judging process works, pitfalls to avoid, and tips to adopt.

The entry deadline won't be extended past this week, so get your entries in now.  Finalists will be announced next week, and the final results announced at a banquet at the Eden Roc Renaissance Hotel in Miami Beach on Monday, February 21.

December 31 is the final entry deadline for the 2011 (5th annual) Stevie Awards for Sales & Customer Service. There is no guarantee at this point that the deadline will be extended, so be sure to enter before the end of the year. If you need a short deadline extension, however, you may request one.

Get your 2011 entry kit online.

There are more than 80 customer service awards, call center awards, and sales awards categories to choose from, including new categories this year that honor Solution Providers and New Products and Services. Judging will take place in November-January, Finalists will be notified in mid-January, and the awards presented at a banquet in Miami Beach, Florida in February. Attendance is not required to win.

We recently held a webinar entitled HOW TO ENTER THE STEVIE AWARDS FOR SALES & CUSTOMER SERVICE. You may access a recording of that webinar at https://www1.gotomeeting.com/register/287304313.

If you're ready to submit your entries, begin here. Otherwise, don't hesitate to contact us with your questions about how to prepare and submit entries to the 5th annual Stevie Awards for Sales & Customer Service.

I'm getting very excited about our next edition - the 5th - of the Stevie Awards for Sales & Customer Service, the world's premier program of sales awards, customer service awards, and call center awards. 

We had the early-bird deadline a few weeks back and entries submitted through that deadline were up about 25% from last year.  We have another deadline on November 12, and then we'll continue to accept late entries through the end of the year.  (The late penalty is just $35 per entry.)  If you don't have your entry kit yet, get it here.

I wrote the other week about all the new categories we have in the competition this year - check them out on the awards' web site.

Finalists will be announced in mid-January, and the program will culminate with an awards presentation and banquet at the lovely Eden Roc Renaissance Hotel in Miami Beach, Florida on Monday, February 21.  Some people have asked why we would schedule the event on a holiday (it will be President's Day in the U.S.A.), and we did that so that attendees can make a long weekend of it in the sun and surf of Miami Beach, without having to miss full day in the office!

Read the rest of this article here...