The Stevie Awards Blog

How a Start-up Went From 0 to 4,000 in a Global Market

Posted by Maggie Gallagher on Tue, Sep 18, 2018 @ 12:49 PM

Over one trillion dollars are spent annually on technology and IT services. Three software engineers went against the fastest-growing technology corporations in the world, like Google and Adobe Systems, and succeeded in claiming their piece of the global tech pie.

Druva CEO and founder, Jaspreet Singh, anticipated the software management shift into the cloud, and developed cloud-based programming to organize, centralize, and protect information for businesses. Singh even pitched Druva’s cloud-based solution to NASA, who refused it at first because they did not believe software management would move to the cloud. But, Singh was right. Druva became a first mover in a cutthroat industry, and its information software solutions propelled the company into the global market in less than 10 years.

In Pune, India in 2008, Singh and two other engineers started Druva. The company provides data management and security service solutions for businesses. While many new businesses flounder in their initial months, this team grew to an impressive seven employees and 53 clients by the end of their first year.

DruvaSince its inception, Druva has worked to connect and to protect business data on servers and drives accessed from multiple mobile access points, such as smartphones and laptops, by employees on the move.

Druva worked to stay ahead of the technology innovation curve and became one of the first providers of cloud-based data management and security software. The software helps aggregate data, then unifies the backup, disaster recovery, archival, and governance capabilities onto a single, optimized data set.

It may sound complicated, but Druva simplifies a common business conundrum: Who has the information to complete the task, and how does the responsible employee access it? Placing servers, backups, and archives in the cloud means all data is in one place. Access is simple, trackable, and transparent, and information is readily accessible and visible to employees but protected from bad actors in the cyber landscape.

Having the information in one location and limiting and restricting access makes the data easier to protect and to preserve. By reducing risk and simplifying processes, most businesses experience a great cost savings.

Druva’s cloud management includes security-based data mining and other information governance options. This is useful, for example, when seeking archived legal records. With this increasing shift to the cloud, however, there has been a shift in responsibility.

“In the past, the security of the software after it was sold wasn’t our problem. If something broke or someone hacked into it, that was the customer’s problem,” Singh told TechinAsia.com. “In the cloud, everything is your problem. You even have to predict a failure from the customer’s side because now you have part ownership of the data. All these nuances led to an interesting new model.”

Excellence and innovation in customer service are part of that new model and solution. Druva received seven Stevie® Awards in the 2018 Stevie Awards for Sales & Customer Service for their excellence and innovation in customer service in the Technology and Computer Software Industry categories.

  • Gold Stevie Winner: Customer Service Leader of the Year—Computer Software Industry
  • Silver Stevie Winner: Front-Line Customer Service Team of the Year—Technology Industries—Computer Hardware & Software—100 or More Employees
  • Silver Stevie Winner: Contact Center of the Year (Up to 100 Seats)—Technology Industries
  • Silver Stevie Winner: Best Use of Technology in Customer Service—Computer Industries
  • Silver Stevie Winner: Customer Service Department of the Year—Computer Software—100 or More Employees
  • Bronze Stevie Winner: Customer Service Management Team of the Year
  • Bronze Stevie Winner: Award for Innovation in Customer Service—Computer Industries

Druva now services more than 4,000 diverse companies, both domestic and international. This includes major corporations and agencies, such as NASA, General Electric, Marriott Hotels, AIG, Deloitte, Pfizer, Black & Decker, McAfee, Live Nation, and Hulu. They are headquartered in Sunnyvale, California, United States, and employ 400 team members across the world. They currently have offices in Germany, United Kingdom, Singapore, Japan, and India. Through hard work and dedication, the small start-up from Pune, India, has now become a global leader in cloud data protection and management.

As the technology industry races onward, a resilient business model and a flexible customer service team are imperative to success. In all they do, Druva highlights their core values: to embrace hard work, to strive for consistent performance, to work as a team, to collaborate to innovate, and to work with a customer-first attitude.

“The entire Druva team is energized to be part of winning groups,” says Druva employee Sunil Wadhwa.

Tags: sales awards, customer service awards

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