--- title: Collective Health Makes Customers Happy and Healthy description: "Collective Health is powered by an all-in-one solution that connects and administers the entire health benefits ecosystem: health plans, benefits programs, spending accounts, and employee support. Their technology delivers a more effortless experience for everyone." image: https://blog.stevieawards.com/hubfs/collective-health.jpg --- [![stevie-awards-full-logo](https://blog.stevieawards.com/hs-fs/hubfs/Stevie%20Awards%20Blog%20Theme%20Files/stevie-awards-full-logo.png?width=347&height=70&name=stevie-awards-full-logo.png "stevie-awards-full-logo")](http://stevieawards.com) Click to View Posts by Stevie® Awards Categories # Collective Health Makes Customers Happy and Healthy Posted by [Maggie Gallagher](https://blog.stevieawards.com/blog/author/maggie-gallagher) on Tue, Apr 17, 2018 @ 02:58 PM - [Tweet](https://twitter.com/share) **The United States is experiencing a shift in healthcare today and employers are at its center. [Collective Health](https://collectivehealth.com/), based in San Francisco, California in the United States, strives to give companies a smarter way to provide healthcare coverage through technology and design. They won in the 2018 Silver [Stevie® Awards for Sales and Customer Service](http://www.stevieawards.com/sales): Silver for Customer Service Department of the Year and for Best Use of Technology for Customer Service.** **  ** **Happier and Healthier Customers** ![collective health](https://blog.stevieawards.com/hs-fs/hubfs/collective%20health.png?width=300&height=225&name=collective%20health.png)Founded in October 2013, Collective Health is backed by NEA, Founders Fund, Google Ventures, and other leading investors. Erika Alperin is the Corporate Marketing and Internal Communications Manager at Collective Health. “We’re focused on serving the 170M+ Americans who receive healthcare coverage from their employers,” says Alperin. “We are interested in the shift to recognizing that the member experience really matters when it comes to healthcare. When people get the help they need to understand their health benefits, they are better, happier, and healthier consumers of healthcare.” They replace traditional health plans with a flexible, data-driven alternative that enables companies to get more out of their investment while taking better care of their people. Collective Health has become a popular choice for organizations to review their increasing costs year over year, and how to improve long-lasting effects of profits and employee spending not running as efficiently as possible. **An Effortless Experience for Everyone** Collective Health is powered by an all-in-one solution that connects and administers the entire health benefits ecosystem: health plans, benefits programs, spending accounts, and employee support. Their technology delivers a more effortless experience for everyone. This has led them to achieving an NPS (Net Promoter Score) score that is 10 times greater than the industry average, which is due in large part to their amazing Member Advocate team. Alperin explains why their team has played a pivotal role. “A few of our MA's joined the role because they have had to navigate health insurance and coverage issues for some of their family members. Not only were they trying to understand their plans, they were translating their coverage to family members from English to Spanish. Upon joining Collective, they helped to start a group on our team to serve our Spanish members and translate complex plan documents.” Collective Health has also been recognized by *The Wall Street Journal* Top 25 Tech Companies to Watch, 2017, and Rock Health's Best Digital Health Company to Work For, 2017. “We offer a rigorous training program, both content and cultural, work with internally built tools and technology that streamline processes, and allow us to focus on doing our job,” Alperin says. Hiring advocates with a passion for helping others and solving complex issues can provide an important sense of empathy to customers. Topics: [best customer service](https://blog.stevieawards.com/blog/topic/best-customer-service), [customer service awards](https://blog.stevieawards.com/blog/topic/customer-service-awards), [sales awards](https://blog.stevieawards.com/blog/topic/sales-awards), [stevie awards for sales and customer service](https://blog.stevieawards.com/blog/topic/stevie-awards-for-sales-and-customer-service), [customer service department of the year](https://blog.stevieawards.com/blog/topic/customer-service-department-of-the-year) ### Request an entry kit for one or more of the stevie awards programs [Remove my information](https://blog.stevieawards.com/blog/collectiv-health#) Entry kit will be sent to you by email. We don't sell or disclose email addresses. Review our [privacy policy.](https://blog.stevieawards.com/blog/collectiv-health#) ### Recent Articles ![Die Klimaschutz-Kategorien der German Stevie® Awards 2026](https://blog.stevieawards.com/hubfs/GSA2023/GSA23-Climate-Social.jpg) On July 3, 2026 ### [Die Klimaschutz-Kategorien der German Stevie® Awards 2026](https://blog.stevieawards.com/blog/die-klimaschutz-kategorien-der-german-stevie-awards-2026?hsLang=en-us) Tags: [German Stevie Awards](https://blog.stevieawards.com/blog/topic/german-stevie-awards), [Kategorien](https://blog.stevieawards.com/blog/topic/kategorien), [German Stevie Awards 2026](https://blog.stevieawards.com/blog/topic/german-stevie-awards-2026) ![Women|Future Webinar Recap: Future-Proofing Your Organization using an AI Strategy](https://blog.stevieawards.com/hubfs/wfw26/June%20Horizontal%20(2).png) On June 29, 2026 ### [Women|Future Webinar Recap: Future-Proofing Your Organization using an AI Strategy](https://blog.stevieawards.com/blog/future-proofing-your-organization-key-strategies-for-building-an-ai-ready-business?hsLang=en-us) Tags: [stevie awards for women in business](https://blog.stevieawards.com/blog/topic/stevie-awards-for-women-in-business), [Women Future Conference](https://blog.stevieawards.com/blog/topic/women-future-conference), [women future webinars](https://blog.stevieawards.com/blog/topic/women-future-webinars) ### Posts by Tag - [American business awards (351)](https://blog.stevieawards.com/blog/topic/american-business-awards) - [business awards (316)](https://blog.stevieawards.com/blog/topic/business-awards) - [stevie awards (271)](https://blog.stevieawards.com/blog/topic/stevie-awards) - [International business awards (248)](https://blog.stevieawards.com/blog/topic/international-business-awards) - [stevie awards for women in business (175)](https://blog.stevieawards.com/blog/topic/stevie-awards-for-women-in-business) - [customer service awards (172)](https://blog.stevieawards.com/blog/topic/customer-service-awards) - [Asia-Pacific Stevie Awards (152)](https://blog.stevieawards.com/blog/topic/asia-pacific-stevie-awards) - [marketing awards (145)](https://blog.stevieawards.com/blog/topic/marketing-awards) - [PR awards (143)](https://blog.stevieawards.com/blog/topic/pr-awards) - [women awards (137)](https://blog.stevieawards.com/blog/topic/women-awards) - [sales awards (125)](https://blog.stevieawards.com/blog/topic/sales-awards) - [hr awards (114)](https://blog.stevieawards.com/blog/topic/hr-awards) ### Posts by Month - [July 2026 (1)](https://blog.stevieawards.com/blog/archive/2026/07) - [June 2026 (10)](https://blog.stevieawards.com/blog/archive/2026/06) - [May 2026 (4)](https://blog.stevieawards.com/blog/archive/2026/05) - [April 2026 (9)](https://blog.stevieawards.com/blog/archive/2026/04) - [March 2026 (6)](https://blog.stevieawards.com/blog/archive/2026/03) - [February 2026 (7)](https://blog.stevieawards.com/blog/archive/2026/02) - [January 2026 (4)](https://blog.stevieawards.com/blog/archive/2026/01) - [December 2025 (2)](https://blog.stevieawards.com/blog/archive/2025/12) - [November 2025 (8)](https://blog.stevieawards.com/blog/archive/2025/11) - [October 2025 (7)](https://blog.stevieawards.com/blog/archive/2025/10) - [September 2025 (10)](https://blog.stevieawards.com/blog/archive/2025/09) - [August 2025 (8)](https://blog.stevieawards.com/blog/archive/2025/08) [![American Business Awards](https://blog.stevieawards.com/hs-fs/hubfs/ABA_HC_0220.png?width=1800&height=416&name=ABA_HC_0220.png "American Business Awards")](https://aba.stevieawards.com) [![Stevie Awards for Great Employers](https://blog.stevieawards.com/hubfs/SAGE_HC_0220.png "Stevie Awards for Great Employers")](https://hr.stevieawards.com) [![Asia-Pacific Stevie Awards](https://blog.stevieawards.com/hs-fs/hubfs/APSA_HC_0220.png?width=1800&height=533&name=APSA_HC_0220.png "Asia-Pacific Stevie Awards")](https://asia.stevieawards.com) [![Stevie Awards for Sales & Customer Service](https://blog.stevieawards.com/hubfs/SASCS_v2_HC_0220.png "Stevie Awards for Sales & Customer Service")](https://sales.stevieawards.com) [![International Business Awards](https://blog.stevieawards.com/hubfs/IBA_HC_0220.png "International Business Awards")](https://iba.stevieawards.com) [![German Stevie Awards](https://blog.stevieawards.com/hs-fs/hubfs/GSA_HC_0220.png?width=1800&height=539&name=GSA_HC_0220.png "German Stevie Awards")](https://gsa.stevieawards.com) [![Middle East & North Africa Stevie Awards](https://blog.stevieawards.com/hs-fs/hubfs/MENASA_H_0420.png?width=1800&height=532&name=MENASA_H_0420.png "Middle East & North Africa Stevie Awards")](https://mena.stevieawards.com) [![Stevie Awards for Women in Business](https://blog.stevieawards.com/hubfs/SAWIB_HC_0220.png "Stevie Awards for Women in Business")](https://women.stevieawards.com) [![Stevie Awards for Technology Excellence](https://blog.stevieawards.com/hs-fs/hubfs/SATE-HC.png?width=2000&height=596&name=SATE-HC.png "Stevie Awards for Technology Excellence")](https://tech.stevieawards.com) [![Women Future Webinars](https://blog.stevieawards.com/hs-fs/hubfs/WFC25/WFC%20WEBINARS%20LOGO.png?width=1800&height=810&name=WFC%20WEBINARS%20LOGO.png "Women Future Webinars")](https://women.stevieawards.com/webinars) [![Stevie Awards](https://blog.stevieawards.com/hs-fs/hubfs/StevieAwards_EmblemLogo_C_0220-1.png?width=100&height=128&name=StevieAwards_EmblemLogo_C_0220-1.png "Stevie Awards")](https://www.stevieawards.com) --- Questions? Problems? [Contact Us.](https://stevieawards.com/contact) Read Our [Privacy Policy](https://stevieawards.com/refund-delivery-policy) Copyright © 2026 Stevie Awards, Inc. All Rights Reserved. American Business Awards and International Business Awards are registered trademarks of Stevie Awards, Inc.