Customer Service Awards Blog

Drug Tests in Bulk Tests Positive For Stellar Customer Service.

Posted by Maggie Gallagher on Wed, Apr 19, 2017 @ 11:15 AM

Drug and alcohol testing mitigates the risk of injury and property damage to help companies establish a strong safety culture. Stevie Award winner Drug Tests In Bulk (DTIB) provides instant drug testing kits for businesses ranging from correctional facilities, corporate accounts, government offices and anyone who wants to detect the use of abused substances.

The company recently won the Silver Stevie for the e-Commerce Customer Service Award - All Other Industries in the Stevie Awards for Sales & Customer Service, in addition to gaining media attention for filling an invaluable need for organizations.

Sumant Vasan, Director of Digital Marketing at Drug Tests in Bulk told us, “We have been mentioned in many notable publications, such as Forbes, The Huffington Post, Entrepreneur, Chicago Tribune and Buzzfeed for our product selection, customer service, and marketing prowess. We are also recognized by DATIA, SAPAA, and SHRM and BBB with an A+ as an exemplary provider.”

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The Best and Affordable

DTIB finds the change from lab testing to instant tests to be the most profound as of late. While most lab tests can cost up to $120, instant tests can go for as little as $2-$10 per test. This opportunity helps DTIB help businesses keep a safe workplace, without causing them the difficulty of choosing a sizable investment to do so.

Knowing Your Customer

Regular "Power Hour" meetings to review customer inquiries help address any concerns in a uniform and a thoughtful manner. They also look at customizing the best products for certain industry types, to reduce customer confusion and increase trust in their customer service team.

“We also have a catered lunch every Friday, where we all get a chance to eat, laugh and get to know our fellow team members better.” Said Sumant.

Growing Up With The Company

DTIB believes they’re much more than a drug testing company.  Implementing drug testing policy, protocol, and regulations is a serious responsibility. They also design exercises that include friendly competitions, collaborative projects and focus group sessions to maintain their family oriented environment that sets them apart.

“Our team members have ‘grown up’ with the company. Many of us have gotten married, had children, and bought homes while working here.” Recalled Sumant, “The company definitely has a family feel to it, and we often do things in the community together. For example, we support local food banks, girl scouts, boy scouts, drug rehab centers, and animal shelters.”

Passing With Flying Colours

DTIB customers constantly save on service that matches expensive lab based tests, with an instant solution that delivers the results in less than 5 minutes without sacrificing the quality of the test itself. With more than 15,000 businesses and clients in the U.S., DTIB has definitely tested positive for stellar customer service.

Learn more about Drug Tests in Bulk and the Stevie Awards for Sales & Customer Service

Tags: customer service awards, sales awards, e-commerce awards