The Stevie Awards Blog

Can Tech Start-Up Driven E-Commerce Sites Compete with the Big Guys?

Posted by Daniel Ferguson on Wed, Nov 06, 2019 @ 12:08 PM

One of the Internet’s initial promises was that it would finally democratize the world of commerce. Two decades later, however, there’s serious talk about whether web sellers like Amazon are monopolies. 

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The web has certainly lowered barriers in one critical sense: a business no longer needs huge amounts of capital to open a storefront and to start reaching customers. Part of the reason the likes of Amazon, Walmart, and Alibaba are dominating market share, though, is their sheer logistical superiority. There’s simply no way most small or even medium-size businesses can ship as quickly and cost effectively—or to as many countries—as their larger rivals.

A company with headquarters in Brooklyn, New York, United States, is hoping to bridge that divide. Launched in 2015, Stevie-winner Easyship offers a platform that helps small-to-medium enterprises (SMEs) more efficiently meet their logistical needs.

“We believe any business, regardless of size, should be able to sell worldwide,” says Jacqueline Ostrov, head of growth at Easyship.

easyship_logoBy integrating with the Easyship platform, e-commerce sites can offer a wider range of international shipping options to customers around the world, and because the rates couriers charge through Easyship are already negotiated, the firm says clients save an average of 40 percent off their shipping costs.

“We've saved our brands over one hundred thousand dollars each in shipping and fulfillment alone—all while expanding their networks and sharing really cool products around the world,” adds Ostrov.

The company also helps sellers manage international duties and taxes, which is a notoriously complex challenge for smaller ventures. Its platform calculates those charges automatically, meaning sellers don’t have to worry about their products encountering problems at customs or finding themselves having to pay unexpected costs.

“Merchants need to understand that the post-purchase experience is as meaningful as customer acquisition,” says Ostrov, whose company earned the 2019 Gold Stevie® in the transportation category of the Web Achievement Awards for the American Business Awards® . “With that in mind, Easyship not only cares but wants to make your customer experience both exceptional and easy.”

The “Aha” Moment

For a growing number of e-commerce sites, overseas sales are becoming a critical part of their growth strategies. According to a survey last year by the intelligence firm Digital Commerce 360, as many as 80 percent of respondents stated that cross-border e-commerce was “a critical source of our e-commerce growth in the future.”

Among this group is Satisfye, a small US-based company that makes accessories for the Nintendo Switch gaming system. Initially, the business only sold to two countries and used just two couriers to manage shipments.

Since making the transition to Easyship, Satisfye has expanded into more than eighty countries and now uses thirteen delivery services. In the process, it’s saved roughly $60,000 in fulfillment costs, according to Easyship.

The founders of Easyship, Tommaso Tamburnotti and Augustin Ceyrac, started their careers at the European e-commerce giant Lazada. As they worked to expand the site’s presence in places like North Africa and Southeast Asia, Ostrov says they quickly saw barriers that smaller firms had to face when looking to expand their businesses. She calls this an “aha” moment for the pair.

Over the next couple of years, Tamburnotti and Ceyrac set up a main office in Hong Kong and worked on developing a new platform and building international courier relationships. In that time, the customer base and physical presence of Easyship grew enormously. The company now has offices in Asia, Australia, Europe, and North America, including its new headquarters that opened last year in Brooklyn, New York, United States.

The company also recently closed a $4 million round of funding in 2018. Cofounder Tamburnotti told TechCrunch that the financing would help Easyship develop its technology and build on its network of shipping and logistics partners.

“The future of e-commerce is the enablement of hyper-local, as well as global and domestic shipping experiences,” Tamburnotti said in a statement. “Our goal is to give merchants back the control of a complicated supply chain with the best product possible so they can enhance sales and purchaser experiences.”

Easyship recently won a Gold Stevie Award for Best Transportation Website in The 17th annual American Business Awards®.

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Topics: best website, The American Business Awards, American business awards, e-commerce awards

Drug Tests in Bulk Tests Positive For Stellar Customer Service.

Posted by Maggie Gallagher on Wed, Apr 19, 2017 @ 11:15 AM

Drug and alcohol testing mitigates the risk of injury and property damage to help companies establish a strong safety culture. Stevie Award winner Drug Tests In Bulk (DTIB) provides instant drug testing kits for businesses ranging from correctional facilities, corporate accounts, government offices and anyone who wants to detect the use of abused substances.

The company recently won the Silver Stevie for the e-Commerce Customer Service Award - All Other Industries in the Stevie Awards for Sales & Customer Service, in addition to gaining media attention for filling an invaluable need for organizations.

Sumant Vasan, Director of Digital Marketing at Drug Tests in Bulk told us, “We have been mentioned in many notable publications, such as Forbes, The Huffington Post, Entrepreneur, Chicago Tribune and Buzzfeed for our product selection, customer service, and marketing prowess. We are also recognized by DATIA, SAPAA, and SHRM and BBB with an A+ as an exemplary provider.”

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The Best and Affordable

DTIB finds the change from lab testing to instant tests to be the most profound as of late. While most lab tests can cost up to $120, instant tests can go for as little as $2-$10 per test. This opportunity helps DTIB help businesses keep a safe workplace, without causing them the difficulty of choosing a sizable investment to do so.

Knowing Your Customer

Regular "Power Hour" meetings to review customer inquiries help address any concerns in a uniform and a thoughtful manner. They also look at customizing the best products for certain industry types, to reduce customer confusion and increase trust in their customer service team.

“We also have a catered lunch every Friday, where we all get a chance to eat, laugh and get to know our fellow team members better.” Said Sumant.

Growing Up With The Company

DTIB believes they’re much more than a drug testing company.  Implementing drug testing policy, protocol, and regulations is a serious responsibility. They also design exercises that include friendly competitions, collaborative projects and focus group sessions to maintain their family oriented environment that sets them apart.

“Our team members have ‘grown up’ with the company. Many of us have gotten married, had children, and bought homes while working here.” Recalled Sumant, “The company definitely has a family feel to it, and we often do things in the community together. For example, we support local food banks, girl scouts, boy scouts, drug rehab centers, and animal shelters.”

Passing With Flying Colours

DTIB customers constantly save on service that matches expensive lab based tests, with an instant solution that delivers the results in less than 5 minutes without sacrificing the quality of the test itself. With more than 15,000 businesses and clients in the U.S., DTIB has definitely tested positive for stellar customer service.

Learn more about Drug Tests in Bulk and the Stevie Awards for Sales & Customer Service

Topics: customer service awards, sales awards, stevie awards for sales and customer service, e-commerce awards