Using AI in a variety of ways, Stevie-winner ThatWare LLP is optimizing digital marketing and improving customer experience.
Digital marketing is part of today’s landscape, and it's getting smarter by the minute. Smart devices abound. Consumers can ask chatbots all their questions, and artificial intelligence (AI) seems to permeate every corner of people’s lives. AI allows machines to learn from input over time and adjust their output accordingly, and that’s why it’s so valuable to businesses. By understanding consumers’ preferences and delivering personalized content, AI provides an improved customer experience, which is invaluable in digital marketing efforts.
With its ever-advancing tactics to cut out the human middleman when identifying marketing trends, AI is changing the digital landscape. Brands can leverage AI to automate their digital marketing and to save both time and money. The substantial advantages of AI technology are providing brands with the edge that gets them noticed in a competitive space.
Understanding Your Audience
AI can work to analyze data and to build a comprehensive picture of your target customers’ preferences. Once you have defined your customer personas, you can use AI to map their buying behaviors and to track their eventual purchasing decisions. As a marketer, you can use this intelligence to put products in front of your audience that they need, which makes purchasing decisions easy for them. A marketing strategy can evolve quickly and effectively with AI-driven analytics.
Tuhin Banik, the founder of digital marketing company ThatWare LLP, aims to “positively disrupt the system” and to improve customer experience by using AI in a range of ways, including semantic engineering, natural language processing (NLP), and predictive analysis.
Productivity
The use of smart technology can help increase your productivity by allowing you to automate processes. You can outsource repetitive, time-consuming tasks and instead concentrate on strategizing and creating effective content. AI enables you to optimize the way you interact with your audience, and as AI continues to improve, the way your brand attracts new customers and keeps existing customers engaged to increase sales will continuously transform.
Optimized Advertising
Your product or service has to reach the right audience to be successful, and with the increasing intelligence of AI, it’s simpler than ever to pinpoint your ideal customer. You can use AI to collect user information, to analyze that data, and then to predict what the customer will do or need in the future. This means digital marketers can target ads to match user data.
You can be creative with AI too. For example, Topshop, a British high-street clothing brand, created an immersive AI experience in Moscow, Russia. Customers could download a catalog app and then use the in-store smart screens to virtually try on outfits. This innovation not only created buzz around a product, but it also allowed the brand to gather data that fed back into their AI marketing systems. Using that data, they could create even more focused campaigns in the future.
Customer Experience
AI technology allows brands to deliver an enhanced customer experience and to make their digital marketing strategies even more successful. You can use AI to track customer preferences and buying behaviors and then leverage these insights to make further suggestions.
Digital marketing specialists are focusing on using developing technologies to advance their field in the future. In recognition of this commitment to driving faster results in digital marketing using AI, THATWARE LLP, of West Bengal, India, was presented with a Bronze Stevie® Award in the Startup of the Year - Business Services Industries category at The 2019 International Business Awards®.
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