Maggie Gallagher

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Winning a Stevie Award Highlights Achievements of Jamaican Sales Leader

Posted by Maggie Gallagher on Thu, Mar 12, 2015 @ 11:30 AM

Beverley Thompson, Residential Sales Director at FLOW Jamaica in Kingston, Jamaica, won the Silver Stevie® Award for Sales Training or Education Leader of the Year in the Sales Awards Individual categories of the 2015 Stevie® Awards for Sales & Customer Service.

JamaicaThe 2016 Stevie Awards for Sales & Customer Service will begin accepting entries in July. See the customer service awards categories in The 2016 American Business Awards.

Since winning the Stevie® Awards last week, Beverley has been in the limelight in the corporate world in Jamaica. It’s the first time anyone representing a Jamaican company has won such an award. On Sunday, March 8, the Jamaica Observer ran a lengthy feature on Beverley’s story in recognition of International Womens Day.

Beverley’s nomination in the Stevie® Awards for Sales & Customer Service was submitted by ValueSelling Associates, and afterwards she commented: “I’m thankful to ValueSelling for the nomination. I believe this award validates my passion for people development, coaching, and training!”

Prestigious Award

Continued Beverley: “This is a really prestigious award. Companies from around the world participate in the Sales & Customer Service Awards. There were over 1,900 nominations from around the world in different categories, presided over by experienced judges who narrowed it down to Finalists. We were Finalists in two categories: Leader of Sales Education, where I won the Silver Stevie; and Sales Coaching Program of the Year, for which the Flow retail team won the Bronze Stevie.

“The retail team trained with Value Selling, which nominated us, and as far as I am aware, no other Jamaican individual or company has ever won or been nominated for the Stevie Awards.”

Commenting on the awards ceremony, held in Las Vegas on February 27, Beverley had this to say: “In one room you have over 500 people from all over the world, including India, Australia, Dubai, Turkey—and some of the biggest companies in the world, like Marriott, DHL, Lennox, Wyndham. Winning these awards means a lot for my own organization.”

Service-based Sales Culture

When sales veteran Beverley Thompson assumed the role of leading FLOW Jamaica’s retail sales team in 2010, the company’s focus was to transform it’s thirteen retail stores from being primarily service outlets to revenue-generating centers for its triple-play services. The company was keen to leverage its service skills to create what Thompson describes as a “service-based sales culture.”

To effect this culture change, Beverley knew she first had to start with equipping the retail team with new skills. No stranger to leading skills development, she took on the task of creating and delivering a “Sales 101” curriculum relevant to her team’s environment. She did this while maintaining her own responsibilities for a team of over 100 persons and delivering her sales targets.

ValueSellings Retail Program

Beverley’s next area of focus was to enhance the team’s skills to create value for every customer interaction. The objective was to have retail customers leaving the store feeling they had received more than they expected. By doing so, the customer would be inclined to retain FLOW’s services, increase their spend, or recommend FLOW to someone else.

Beverley brought in ValueSelling Associates to work with her to create a common retail sales approach built around a conversational framework that would be used by each retail representative.

Beverley liked ValueSelling’s B2B sales process and tasked the company with adapting it to fit a retail environment. She was very clear that any sales process implemented should also include the tools and reinforcement framework to enable her team to embed it post workshop-delivery.

ValueSelling Associates created the ValueSelling Framework for Retail, built around a five-step approach for engaging the retail customer. It was designed to move the FLOW team from pitching products and promotions to engaging the customer to uncover what value meant to them–and then delivering it.  

Core Team

Beverley created a core team within the organization who were tasked with becoming experts in the ValueSelling Framework. The aim was to ensure that the process was adopted and yielded results in several areas of tracking, including:

-   a reduction in disconnections;

-     an increase in ‘add-on’ services; and

-     qualitative metrics such as customer feedback on the overall quality of the interaction with FLOW’s retail representatives.

The team used creative techniques to ensure the Retail representatives were properly utilizing ValueSelling. These included incentives such as gift cards for the winners of quizzes on the sales methodology; team meetings with presentations on key aspects of the ValueSelling Framework; and an essay contest describing the retail representative’s best ValueSelling experience with a customer and the results it yielded.

In addition to wallet cards provided to retail representatives to remind them of the ValueSelling Framework process, the back office of each store was equipped with a poster-size version to provide visual reinforcement. Actively involved in the process of embedding the program, Beverley traveled with her core team to each retail outlet to ‘mystery shop’ and do spot observations on the team’s use of the retail sales approach.

Embracing the Process

FLOW’s retail team responded to the efforts of Beverley and her core team by embracing the ValueSelling process. Their commitment was not only evidenced in their willingness to attend workshops on Sundays, but also with the enthusiasm and competitive spirit which they displayed in showcasing each store’s use of ValueSelling and the impact on the metrics being tracked.

The results followed: Within six months of adopting the ValueSelling Framework for Retail, FLOW saw a significant decrease in disconnections and a 10% increase in ‘add-on’ services. The FLOW team recognizes that because of the value of the techniques and its reinforcement, the ValueSelling Retail Approach is used in every conversation. In Beverley’s words: “The core concept of value became part of our DNA–because value isn’t just about sales, it involves the entire customer experience.”

About Beverley Thompson:

Beverley Thompson is the Director of Consumer Sales and Retail Services at FLOW Jamaica. She was the Sales Director at FLOW Jamaica for two and half years, primarily focusing on field sales operations, before leaving to work for the Royal Mail in England in 2008. She rejoined FLOW in October 2010. Beverley’s experience spans the strategic level, as well as the creation and management of multi-channel sales operations across retail, enterprise, and SME. She has had a career steeped in playing key roles in startups, the launch of new technology, and business units.

The former member of Youth Opportunities Unlimited plans to focus on assisting the schools which laid the foundation for her rise–Unity Primary, and Oberlin High–a quest that is being assisted by the supporting hand of her husband. The main life lesson for this lover of football, one-day cricket, and track & field, is: "knowing what you want, sticking to it ... and not being derailed by distractions or bumps along the way."

Beverley has an MBA from the Mona School of Business & Management in Jamaica. She and her husband live in Kingston, and she enjoys traveling, spending time with friends and family, and watching television.

About FLOW Jamaica:

Columbus Communications Jamaica Ltd. is wholly owned by Columbus. It markets its broadband triple play (cable‚ internet, and telephony) under the brand name FLOW. FLOW is the only company in Jamaica providing true broadband triple-play. FLOW's technology is cutting-edge and its people are experts in the field. FLOW aims to revolutionize the way Jamaicans watch, talk, and click.

Twelfth International Business Awards Issues Call for Entries

Posted by Maggie Gallagher on Wed, Mar 11, 2015 @ 03:18 PM

Stevie Awards to Be Presented This Fall in Toronto

The Stevie® Awards today issued the call for entries for The 12th Annual International Business Awards, the world's premier business awards competition, which attracts nominations from SteviesLogo2015organizations in more than 50 nations and territories each year.

All individuals and organizations worldwide -- public and private, for-profit and non-profit, large and small -- may submit nominations to The International Business Awards. The early-bird entry deadline, with reduced entry fees, is 15 April. The final entry deadline is 13 May and late entries will be accepted through 10 June with payment of a late fee. Entry details are available at www.StevieAwards.com/IBA.

An international judging panel of more than 200 executives will determine the Stevie Award winners. Results will be announced in mid-August. Stevie Award winners will be presented their awards at a gala banquet in Toronto, Canada on 16 October.

The International Business Awards recognize achievement in every facet of the workplace. Categories include:

A variety of new categories are introduced for the 2015 competition including Woman of the Year, Startup of the Year, Energy Industry Innovation of the Year, Best Email Newsletter, Best Use of Instagram, and more. Several of the new categories have no entry fee.

Stevie Award winners in the 2015 IBAs included Accenture (USA), Advanced Bionics (USA), AECOM (USA), Akbank (Turkey), ASDA'A Burson-Marsteller (United Arab Emirates), AT&T (USA), CallidusCloud (USA), DHL Express (worldwide), Globe Telecom (Philippines), Jack Morton Worldwide, Kanyon (Turkey), LLORENTE Y CUENCA (Spain), Maras Group (Australia), MSLGROUP worldwide, MWW Group (USA), Odea Bank (Turkey), Oxford City Football Club (USA), Plasenta Conversation Agency (Turkey), PS Communication (Denmark), Quality Systems, Inc. (USA), and StarHub Ltd (Singapore), and Weber Shandwick (worldwide), among others.

9th Annual Stevie Awards for Sales & Customer Service Announces Winners

Posted by Maggie Gallagher on Mon, Mar 02, 2015 @ 11:12 AM

Winners in the ninth annual Stevie® Awards for Sales & Customer Service, recognized as the world's top customer service awards and sales awards, were unveiled on Friday night at a gala ceremony in Las Vegas, Nevada attended by more than 520 executives from around the world.

The complete list of Stevie winners by category is available at http://www.StevieAwards.com/Sales.

groupphotoDP DHL, with Gold, Silver and Bronze Stevie Award wins for operations in Bolivia, Mexico, New Zealand, South Africa, Thailand, the U.S.A., and other nations, won the Grand Stevie Award as the winningest organization in the competition for the second year in a row. Other organizations recognized with Grand Stevies for the overall quality of their nominations and the total number of awards won include Delta Air Lines, DenizBank A.S., Fareportal, GuideWell Connect, John Hancock Signature Services, Lennox Industries, Marriott Vacation Club, Visualize, and VIZIO Inc.

Among the winners of Gold Stevie Awards, Turkey’s DenizBank was the top individual winner, with six Gold wins, while various DP DHL locations worldwide won a total of seven. Lennox Industries, Marriott Vacation Club and VIZIO won three each. Winners of two Gold Stevies include Blinds.com, Cisco Systems, Competence Call Center, Delta Air Lines, Fareportal, FedEx TechConnect, HomeAway.com, HomeServe USA, iHeartMedia, Invenio Solutions, Kohl’s Department Stores, Trupanion, United Credit Consultants, Wells Fargo, Xactly Corporation, and Zions First National Bank.

Winners in the sixth annual People’s Choice Stevie® Awards for Favorite Customer Service, as determined by a worldwide public vote, were also awarded at the event to organizations including AllClear ID, CubeSmart, Rackspace, and Turkey’s Avea Iletisim Hizmetleri A.S., among others.

The presentations will be broadcast by the Biz TalkRadio Network (http://www.BizTalkRadio.com) at 7:00 pm ET on Monday, March 9.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business award shows including the prestigious International Business Awards and the new German Stevie Awards.

More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges. Entries were considered in 54 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers. The Business Development categories were new for 2015.

Members of seven specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging that took place January 26 - February 4.

Sponsors and supporters of the 9th annual Stevie Awards for Sales & Customer Service include Biz TalkRadio and ValueSelling Associates.

Winners Announced in New German Stevie Awards

Posted by Maggie Gallagher on Thu, Feb 26, 2015 @ 01:17 PM

First Winners in Business Awards Program to Be Honored in Berlin on 27 March

Winners in the new German Stevie® Awards, a business awards program created to recognize achievement in the workplace throughout Germany, were announced today. The complete list of Gold, Silver and Bronze Stevie Award winners is available at www.StevieAwards.com/Deutschland.

GSA_Blog-1The Stevie Awards are widely considered to be the world's premier business awards, conferring recognition for achievement in the workplace over the past 13 years in programs such as The International Business Awards and the Stevie Awards for Women in Business. The new German Stevie Awards are only the second national Stevie Awards program, after the 13-year-old American Business Awards. Stevie winners will be celebrated and presented their awards at a gala banquet at the Ritz-Carlton Hotel in Berlin on Friday, 27 March. Tickets for the event are now on sale.

Stevie Award winners include, among others:

  • CYREN GmbH, Berlin
  • JUNIQE (Kollwitz Internet GmbH), Berlin
  • SATTLER, Göppingen, Baden-Württemberg
  • Sky Deutschland, Unterföhring, Bayern

All organizations operating in Germany were eligible to submit entries. Nominations of more than 200 organizations were considered for the awards this year.

Gold, Silver and Bronze Stevie Award winners were selected by more than 50 executives who participated in judging the week of 16 February. A second round of judging will determine a very few Grand Stevie winners from among all winners. The Grand Stevie winners will be announced at the 27 May banquet in Berlin.

The Stevie Award trophy, made by the company that makes the Oscar and other major international awards, is among the world's most coveted prizes.

For more information about the German Stevie Awards, visit www.StevieAwards.com/Deutschland.

13th Annual American Business Awards Issues Call for Entries

Posted by Maggie Gallagher on Tue, Feb 10, 2015 @ 09:19 AM

   Business Awards to Honor Best Organizations, Individuals, and Teams in the U.S.A.

The Stevie® Awards today issued the call for entries for The 13th Annual American Business Awards, the premier business awards competition in the U.S.A, which last year attracted more than 3,000 nominations from organizations nationwide.

ABA-newsletter-1All organizations operating in the U.S.A. are eligible to submit nominations -- public and private, for-profit and non-profit, large and small. The entry deadline is March 25 and late entries will be accepted through April 22 with payment of a late fee. The 2015 awards will honor achievements since the beginning of 2014. Entry details are available at http://www.StevieAwards.com/ABA.

Stevie Award winners will be selected through two stages of judging by more than 200 professionals worldwide. Finalists will be announced in mid-May, and the awards presented at two gala events: on June 22 at the Fairmont Hotel in Chicago, and on September 11 at San Francisco’s Julia Morgan Ballroom. Stevie Awards will be conferred at three levels of distinction: Gold, Silver and Bronze. Several Grand Stevie Awards also will be conferred as best-of-competition prizes. Stevie Award trophies are among the world's most coveted prizes.

The American Business Awards recognize achievement in every facet of the workplace. Categories include:

There are many new categories in the ABAs this year, including Woman of the Year (in the Management categories), Branded Content Campaign of the Year (in the Marketing categories), and Best Business Book (in the Publication categories).   There are also several new Company/Organization categories that don’t require entry fees, including five Startup of the Year categories and Energy Industry Innovation of the Year, a category that will recognize singular innovations in energy-related technology, production, conservation, storage or delivery.

The New Product & Service categories have been greatly expanded for 2015, with entirely new sets of categories to recognize Content- and Education-related products and services.

Every new product or service nominated in The 2015 American Business Awards will automatically be included in voting for the People's Choice Stevie Awards for Favorite New Products a worldwide public vote Voting will open to the general public in July, and the winners will be honored at The American Business Awards' new product & technology awards banquet in San Francisco on September 11.

Top Stevie winners last year included Accenture, AMD, Angel MedFlight Worldwide Air Ambulance, AT&T, BDS Marketing, CapitalOne ShareBuilder, Engility, Home Instead Senior Care, Makovsky, MedTech College, MWW, NASCAR, Pacific Life, Quality Systems, Renters Warehouse, SCRA, Slack and Company, and Univision Communications. 2014 results are summarized at http://www.stevieawards.com/pubs/awards/403_2183_24911.cfm.

Final Judging Chairs Named for Sales & Customer Service Awards

Posted by Maggie Gallagher on Wed, Jan 28, 2015 @ 05:23 PM

The Stevie® Awards have announced the seven executives who are chairing the specialized final judging committees for the 9th Annual Stevie Awards for Sales & Customer Service, the world's top sales awards and customer service awards program.

Final judging began last week and will continue through February 4.  Finalists in the competition were announced last week.  Final judging committees are reviewing and rating the Finalists, and their average scores will determine the Gold, Silver and Bronze Stevie Award placements that will be announced during a gala event at the Bellagio in Las Vegas on February 27.

The seven committee chairs have worked with the Stevie Awards to recruit and brief the members of the final judging committees, who will be named in a separate article next week.

So let's meet our seven final judging committee chairs.

SALES INDIVIDUAL/BUSINESS DEVELOPMENT CHAIR
Ric Riddle, VP, Demand Generation

SalesStaff LLC, Stafford, Texas, USA

SA_SI-Chair-Riddle2

Ric Riddle serves as the vice president of Demand Generation at SalesStaff. He is responsible for global demand for the fast-growing SalesStaff revenue acceleration platform. He leads a team that integrates a variety of functions and has a material influence on the strategy and performance of the company. Ric oversees demand generation, market response, content marketing, social outreach, product marketing, and sales enablement.

Ric brings more than twenty years of experience and energy in driving demand and stewarding customer success. He is a recognized thought leader and has served as a senior executive at some of the most well-known enterprise brands, bringing a dynamic blend of creativity, ground level execution, and scalable best practices. Ric’s integrated approach to engaging target audiences, shaping brand attitudes, and generating qualified pipeline for sales teams makes him a valuable contributor to the SalesStaff executive team.

Ric lives in Austin, Texas yet remains passionate about the University of Houston and his beloved Astros. His favorite activities are those spent with his wife and three children.

SALES DEPARTMENT/SOLUTION PROVIDER CHAIR
Cigdem Wondergem, Global Head of Sales Training 

DHL Global Forwarding, Global Head Office, Bonn, Germany

SD-Chair-Wondergem2

Cigdem Wondergem has worked for the past 18 years at DP DHL Group in different business units, and has held roles within marketing and sales for regional and global teams. She loves working in a multinational environment with colleagues from different cultures. Her personal motto is: “Dream, act, and enjoy!.”

Cigdem was born in Istanbul, Turkey. After graduating from the Sankt George College in Istanbul, she went to study in Austria, and after leaving university completed her studies with an MBA in International Management from UBI Brussels. While studying in Austria, Cigdem worked actively for the international student organization AIESEC, both as Local Committee President of Innsbruck and as National Committee President of Austria.

Now based in Bonn, Germany, Cigdem is married with a young son and daughter. Her family is multilingual and can communicate in four languages.

SALES TEAM/SALES ACHIEVEMENT CHAIR
Todd E. Quarfot, EVP, Chief Sales Officer

PrimePay, West Chester, Pennsylvania, USA

ST-Chair-Quarfot2

Todd Quarfot joined PrimePay in 2001 as vice president, Sales and Marketing. As the Chief Sales Officer, he is currently responsible for all sales groups and regions across the U.S. In addition, he leads a corporate team with responsibility for sales training, sales operations and enablement, and product group management.

Before joining PrimePay, Todd spent about seven years with Gartner, Inc., based in Stamford, Connecticut. While at Gartner, he served in several leadership positions in sales and marketing that culminated in the role of vice president, Sales Process, focused on worldwide sales technology adoption and sales management process.

Prior to joining Gartner, Todd spent more than 12 years with the Eastman Kodak Company. Todd graduated from Bowling Green State University, Ohio, in 1982.

CUSTOMER SERVICE/CONTACT CENTER INDIVIDUAL CHAIR
PeggyPeggy Heafey, Director of Intermediary Partner Care,
Marriott International, Omaha, Nebraska, USA

Peggy Heafey has been with Marriott International for 26 years. Her background includes experience in Reservation and Group Sales, Training and Development, and Customer Care. Under her leadership, the department has grown from providing primary services for travel agents, to 8 desks and functions supporting all travel, group, wholesale, and OTA intermediary partners and over 4,000 Marriott properties globally.

CUSTOMER SERVICE/CONTACT CENTER TEAM CHAIR
David Graffia, Vice President, Sales

dinCloud, Gardena, California, USA

CST-Chair-Graffia2

David Graffia has over 20 years of channel experience in the area of IT sales and consulting.  He has expertise in cloud services, infrastructure and asset management, electronic procurement, software licensing, and services (both managed and professional). As vice president, Sales for dinCloud, David has established relationships and built partnerships with some of the industry’s largest global aggregators and Value Added Resellers including Ingram Micro, En Pointe Technologies, CDW, Insight Enterprises, and Tech Data.

Prior to joining dinCloud, David spent nearly a decade at En Pointe Technologies, one of the largest Microsoft Licensing Solution Providers, where he served as vice president of Sales. In addition to sales and marketing, his responsibilities included managing the corporate strategy and the development of emerging technologies. David has also worked in executive management at PC Mall and Hartford Computer Group.

David has served on numerous advisory councils and is currently a member of the Technology Executives Club, IT Leaders Circle, and IT Marketing Institute. He enjoys building partnerships and broader business relationships, and is always willing to provide guidance and support.

CUSTOMER SERVICE DEPARTMENT & NEW PRODUCT/SERVICE CHAIR
Rosa M. Moreno, SVP, Treasury Services Manager

Wells Fargo & Co,Treasury Management Client Delivery, El Monte, California, USA

CSD-Chair-Moreno2

As senior manager for the Technical Services and Research teams, Rosa Moreno oversees second-level support to treasury management clients who use the
Commercial Electronic Office® portal, and supports the customer service officers (CSOs) on complex research transactions. Rosa’s teams are located in three sites: Los Angeles, California; Charlotte, North Carolina; and Jacksonville, Florida.

Previously, Rosa managed the Los Angeles Treasury Management Customer Service (TMCS) team, responsible for CSOs supporting Wholesale clients, and spent time as a product implementation manager. Prior to joining TMCS, Rosa worked with retail banking as a customer service manager, where she gained a keen understanding of customer needs and expectations.

In 2014, Rosa received the Bronze Stevie® for Women in Business in the Category of Female Executive of the Year/Accounting and Financial Services. Rosa’s training includes Managing for Excellence, Achieving Extraordinary Customer Service, and Frontline Leadership.

CUSTOMER SERVICE/CONTACT CENTER ACHIEVEMENT CHAIR
Tim Taylor, Chief Client Success Officer
Telogis, Aliso Viejo, California, USA

CSA-Chair-Taylor2

Tim Taylor has extensive experience in senior leadership positions with start-up and fast-growth companies on an international scale. As founder and CEO of Tycom Corporation (now Kyocera Tycom Corp.), CEO of Tycom Dental Inc. (now SybronEndo Corporation, a division of Sybron Dental Specialties), and CEO of Tulon Inc., Tim has a track record of successful product development and company leadership in a variety of markets. Prior to joining the team at Telogis, he had been the director of Liquidmetal Saga Italy, a technology start-up company in the Veneto region of Italy aimed at the European luxury goods market.

Tim earned a Bachelor of Arts in Russian Language and a Bachelor of Science in business administration from the University of Southern California.

Topics: customer service awards

Stevie Awards for Sales & Customer Service Announce Finalists

Posted by Maggie Gallagher on Thu, Jan 22, 2015 @ 11:00 AM

Gold, Silver and Bronze Stevie Winners in 9th Annual Competition to Be Announced in Las Vegas on February 27

Finalists in the 9th Annual Stevie Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are crucial to business success, were announced today.    

A diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, business development awards and sales awards categories.  Organizations with Finalists in multiple categories include AllClear ID, Avea Iletisim Hizmetleri A.S., Data & Analytics - Black Knight Financial Services, Delta Air Lines, DenizBank A.S., DP DHL, (in various locations worldwide), EMKAY Inc, Fareportal, FedEx TechConnect, Fujairah Police General HQ, GuideWell Connect, HomeAway, Inc., HomeServe USA, iHeartMedia, Inc., John Hancock Financial Services, Kohl's Department Stores, Lennox Industries, Inc., Marriott Vacation Club, MassMutual Life Insurance Company, Ministry of Interior, Sharjah Police HQ, Nuance Communications, Nudge, OptumRx, PetRays, Richardson, Sales Partnerships, Inc., SurePayroll, Inc., Visualize, VIZIO Inc., Wells Fargo, Wyndham Vacation Ownership, and ZoomInfo, among others. For a full list of Finalists by category, visit www.StevieAwards.com/Sales.

BellagioGold, Silver and Bronze Stevie Award winners will be announced during a gala banquet on Friday, February 27 at the Bellagio in Las Vegas, Nevada. Tickets are now on sale.

The awards are presented by the Stevie® Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and the new German Stevie Awards. The Stevies are widely considered to be the world’s premier business awards.

More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges. Entries were considered in 54 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers. The Business Development categories are new for 2015.

More than 100 members of several specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 26 - February 4.  

PCSAFCS_LogoBeginning today, the general public may cast their votes for their favorite providers of good customer service in the People’s Choice Stevie® Awards for Favorite Customer Service Department. Voting is open at http://peopleschoice.stevieawards.com. Winners of the People’s Choice Stevie Awards for Favorite Customer Service in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 27.

About The Stevie Awards
Stevie Awards are conferred in six programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about the Stevie Awards at www.StevieAwards.com.

Sponsors and supporters of the ninth annual Stevie Awards for Sales & Customer Service include Biz Talk Radio and ValueSelling Associates.

Entry Deadline Extended for First Annual German Stevie® Awards

Posted by Maggie Gallagher on Thu, Dec 11, 2014 @ 10:59 AM

Newest Stevie Awards Program Recognizing the Best in Business in Germany Now Accepting Entries through February 11

GSABy popular demand, the Stevie Awards have announced a general entry deadline extension for its new German Stevie® Awards.  Entries will now be accepted through February 11.

All organizations operating in Germany are eligible to submit nominations to the 2015 German Stevie Awards. The awards will recognize achievements made since July 1, 2013.  Complete information about the awards process is available at www.StevieAwards.com/Deutschland.

The Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition over the past 12 years in programs such as The International Business Awards and The American Business Awards.  Stevie Awards programs attract more than 8,000 nominations each year from organizations in more than 60 nations.  The Stevie Award trophy is among the world's most coveted prizes.

The German Stevie Awards welcome nominations from all organizations operating in Germany – large and small, for-profit and non-profit, publicly-held and privately-held - with a wide range of categories to choose from, including

Judging for the competition will be conducted in two rounds by dozens of executives across Germany.  The first round will take place the week of February 16 and will determine the Gold, Silver and Bronze Stevie Award winners in each category.  Those winners will be announced the week of February 23.  All of the Gold Stevie Award winners will then compete in the second round of judging for the right to be named the Grand Stevie Award winner in their category groups.  Gold, Silver and Bronze Stevie winners will be honored, and Grand Stevie Award winners announced, at a gala awards banquet in Berlin on March 27.

Many German companies have been recognized in Stevie Awards programs over the years, including adidas Group, Bertelsmann AG, DP DHL, Lufthansa, and Siemens AG, among the more prominent winners.  “With the German Stevie Awards, we are able to recognize the achievements of many more German companies and executives,” said Michael Gallagher, president and founder of the Stevie Awards. “This will mean that many more German businesses will be able to benefit from the brand-building and employee-recognition benefits of winning the major business award, the Stevie Award.”

Questions about the German Stevie Awards?  Contact us at help+deutschland@stevieawards.com.

Topics: customer service awards, business awards, marketing awards, it awards, germany, management awards, public relations awards, German Business

Revelations From a Stevie Awards Judge in Vietnam

Posted by Maggie Gallagher on Mon, Dec 08, 2014 @ 12:52 PM

Dale E. Gerstenslager is General Manager, Public Relations & Communications for Doosan Heavy Industries Vietnam Co., Ltd.  He has been a judge for the Stevie Awards for Women in Business for the past two years, and plans to to assist with the Asia-Pacific Stevie Awards judging early in the new year.

Entries are now being accepted for the 2015 edition of the Asia-Pacific Stevie Awards, which are open to all organizations operating in the 22 nations of the Asia-Pacific region.
APSA judge(
REVIEW THE ASIA-PACIFIC STEVIE AWARDS ENTRY KIT HERE.)

We talked with Dale about his company, working in Vietnam, and judging the Stevie® Awards. He told us he’d learned some useful things from his judging experience: “First and foremost I’d have to say that as a judge for the Stevie Awards for Women in Business I’ve learned a great deal. It has been an opportunity to see some amazing Public Relations and Communication campaigns.  The entries spanned the globe and covered a wide spectrum of categories.  Many times I found myself taking notes and thinking: What a great idea.”

A Virtual Think-Tank

Dale is now looking forward to reviewing the Corporate Communications Awards, Investor Relations Awards, and Public Relations Awards categories of the Asia-Pacific Stevie Awards.
“The Stevie Awards create a virtual think-tank that provides fertile ground where creativity can blossom and grow,” commented Dale.  “Rarely in life do true ‘epiphanies’ occur; so anytime people share ideas, doors in the mind begin to open and possibilities expand, with one idea leading to the next.  That’s how programs like the Stevie Awards help business leaders find new opportunities to increase market share and expand their business.”

An Unbeatable Package

We asked Dale why The Doosan Group, an international company headquartered in South Korea, was operating in Vietnam.  “The Doosan Group chose Vietnam for its $330M investment because of a unique set of incentives and circumstances offered by the leaders of Vietnam,” Dale explained.  “It began with a set of critical criteria followed by a lengthy global search and an extensive due diligence of the many proposals put forth by countries from all over the world. Doosan ultimately selected Vietnam because of the outstanding support and stability of the local, regional, and national governments, an unbeatable package of financial incentives, an eager labour force, and a coastal location that allowed us to build a dedicated port that would give us ready access to major sea lanes.”

Be Flexible

Since Dale is a specialist in communications in the region, we asked him for some tips for companies thinking of doing business in Vietnam. “First, do your homework,” advises Dale. “And that should involve consulting with those that have ‘been there, done that,and have the T-Shirt to prove it.’ That will save a ton of time and money in the exer-cise and get you into production much faster than would happen otherwise.
“Second, Vietnam is evolving at such a rapid pace that you should be prepared to be flex-ible—like you’ve never been before or even imagined possible—then double that.”

Future Potential

We asked Dale what excited him most about his work. “Communications is foundational to all that we do in life,” he told us. “So finding a new, more effective way to reach someone—be it a customer, co-worker, or community—is both challenging and exciting. It keeps my wheels turning and my mind working.  Here in Vietnam, the communications industry is morphing on an almost daily basis. It is still developing, but to look back just a few years and compare it to today, I see tremendous improvement and even greater potential.”

About Dale E. Gerstenslager:

After a 25 year career in the media, living and working in six countries and 14 U.S. states as an award winning editor, journalist, and publisher, Dale Gerstenslager moved from mass communications to public relations and communications.  He accepted a position In Vietnam with Doosan in 2008 where he planned, launched, and now leads the Public Relations and Communications function for the Doosan Group’s $300 million investment in Vietnam.

About Doosan Vina:

Doosan Vina is a high-tech industrial complex in the Dung Quat Economic Zone of Central Vietnam’s Quang Ngai Province.  It covers 110 hectares, employs 3,000, and has shipped over $1 billion U.S. of product to global markets.  The company supplies the mega infrastructure products that make modern life a reality. Doosan Vina’s products include: boilers for thermal power plants; heat recovery steam generators that increase the efficiency of a typical power plant by over 30%; 4,500 ton desalination plants that are the size of a football pitch and turn 95 million liters of sea water into fresh per day; material-handling systems like the cranes that are the heart of logistics at ports around the world; and chemical processing equipment that turns the earth’s natural resources into the useful products we use every day.  

About The Doosan Group:
The Doosan Group is a global multinational focusing on power, water, and other infrastructure developments worldwide. The company is Korea’s oldest business operation, tracing its roots back to 1896 with the opening of the Park Seung-jik Store. The company is headquartered in Seoul, South Korea and has operations in 37 countries, over 35,000 employees, and $22 billion in annual revenue.

Topics: communications awards, business awards, PR awards, stevie awards for women in business, women awards, ir awards

How a Stevie Award Winner Thinks Globally and Acts Locally in Germany

Posted by Maggie Gallagher on Tue, Dec 02, 2014 @ 05:56 PM

F&H Porter Novelli in Munich Germany won a Silver Stevie® Award and two Bronze Stevie® Awards in the Communications Awards, IR Awards, and Public Relations Awards categories of The 2014 International Business Awards.

F&HFreiherr Helmut von Fircks, CEO of F&H Porter Novelli, is a regular judge for the International Business Awards. We talked to him about what winning a Stevie® Award means to him, and for his view on the upcoming German Stevie Awards.

REVIEW THE ENTRY KIT HERE.

On winning a Stevie® Award, Helmut von Fircks had this to say: “Winning an award is a big honor both for the client and for the account team. And it not only motivates the dedicated team, the whole agency also benefits from a real boost to morale.”

Raising Awareness
We asked Helmut for his thoughts on the new German Stevie® Awards.  “Having a German Stevie Awards program will attract even more German businesses to attend and be part of this wonderful awards program,” he commented. “Having a German Stevie Awards is recognition of the importance of the German market and its role in the communications world. It will raise the awareness of the Stevie Awards tremendously.”

Think Global-Act Local
For companies already operating, or considering expanding into the German market, Helmut offers the following advice: “We suggest companies adopt the rule: Think global–act local. Even though we are part of the EU, Germans expect a tailor-made personal approach. So a campaign that might work in the U.K. does not necessarily work here in Germany.”

A Bright Future
Helmut is optimistic about the future. “Communications is an evolving industry, always at the heart of future trends and innovation,” he told us. “Learning something new every day keeps us excited and motivated for future challenges.”

About Freiherr Helmut von Fircks:
Helmut von Fircks founded the F & H agency whilst studying economics. Even though he started his career in advertising, he soon discovered the power of public relations within the communications mix. He has built a team of creative strategists who love consulting for large global organizations as well as medium-sized businesses. His heart beats communications, especially in challenging situations, and he is a proven crisis-communications specialist.

In his private life this father of four enjoys long walks with his Labrador Lady Mercey.

About F&H Porter Novelli:
F&H Porter Novelli was founded in 1980 and currently employs 60 people in its Munich office. The agency is exclusive German brand partner of Porter Novelli. F&H is amongst the top 20 PR agencies in Germany. The full service agency offers all parameters within a modern communication mix from PR to advertising. F&H Porter Novelli is a strategic communications consultancy supporting com- panies, organizations, institutions, and people in a variety of communications needs. Areas of expertise include traditional and social media public relations, crisis, special situations and long-term stakeholder communications. F&H offers international communications consulting from creative strategists. Bold and pas- sionate, the F&H team develops successful high quality solutions. More information via http://www.fundh.de/

Topics: communications awards, International business awards, PR awards, German Stevie Awards, public relations awards, ir awards, Busines Awards