Winners Announced in 14th Annual Stevie® Awards for Sales & Customer Service

Posted by Maggie Gallagher on Mon, Mar 02, 2020 @ 09:00 AM

Winners in the 14th annual Stevie® Awards for Sales & Customer Service, recognized as the world's top customer service awards and sales awards, were unveiled on Friday night at a gala ceremony in Las Vegas, Nevada USA, attended by more than 570 executives from around the world.

The complete list of Stevie Winners by category is available at http://www.StevieAwards.com/Sales.

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IBM, with 52 Gold, Silver, and Bronze Stevie Award wins, was the most honored organization this year, earning the top Grand Stevie Award trophy. Other Grand Stevie Award winners, in descending order, include DP DHL, HomeServe USA, Sales Partnerships, Inc, Delta Vacations, Cinch Home Services, Dell Technologies, DenizBank Financial Service Group, WNS (Holdings) Limited, and Allianz Global Assistance.

IBM won 17 Gold Stevie Awards, the most in the 2020 competition. Other winners of three or more Stevie Awards include: American Airlines, Autosoft, Inc., BlueCat Networks, Inc., BNY Mellon’s Albridge, Buildium, Bounteous, Carbonite, Inc., Chorus.ai, Clarabridge, Concentrix, ConnectiCare, Constant Contact, CoverMyMeds, Covestic, Cvent, Inc., Druva, Enterprise Fleet Management, GoDaddy, Guidebook, Inc., HCL America, Inc., Industrial Security Integrators, Intuit, John Hancock Financial Services, Korea Representative, Lexmark, Loopio, Inc., Mailchimp, Merrill Corporation, Michael Kors, Mobile Labs, MRO Corp, NCR, Nextiva, Nuance Communications, Inc., OneWest Bank, Optima Tax Relief, LLC, Pushpay, QNB Finansbank, RAIN Group, Rimini Street, SAP, SoftPro, SolarWinds, Spinnaker Support, StarHub Ltd, Sun Basket, Tani, The Audacious Agency, The Brooks Group, Tivity Health, Travelzoo, TTEC, Türkiye Vakıflar Bankası T.A.O., UPMC Health Plan, ValueSelling Associates, Veeam, Verimatrix, VIZIO, Inc., VODAFONE TURKEY, VXI Global Solutions, Wells Fargo Treasury Management, Wheels, Inc., Willis Towers Watson, and xneelo.

The presentations were broadcast live via Livestream and are available to watch online.

The awards are presented by the Stevie Awards, which organizes eight of the world’s leading business award shows including the prestigious International Business Awards® and American Business Awards®.

More than 2,600 nominations from organizations in 48 nations were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide in seven specialized judging committees. Entries were considered in 106 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 72 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

Entries for the 2021 Stevie Awards for Sales & Customer Service will open this coming July. The entry kit may be requested at www.StevieAwards.com/Sales.

Topics: customer service awards, Stevie Awards for Sales & Customer Service, sales awards

Who's Coming to the Stevie® Awards for Sales & Customer Service on Friday?

Posted by Michael Gallagher on Mon, Feb 24, 2020 @ 03:51 PM

The 14th annual edition of the Stevie® Awards for Sales & Customer Service, the world's top honors for achievement in customer service, business development, and sales, will be staged this Friday, February 28 at Caesars Palace in Las Vegas, Nevada USA.  More than 600 executives from around the world will attend for the presentation of the Grand, Gold, Silver, Bronze, and People's Choice Stevie Awards.

46281030375_408e2402f8_wFinalists in the competition were announced in mid-January, but the Gold, Silver, and Bronze placements in each category will be revealed during Friday's presentations.  The results were determined by the ratings of more than 180 professionals worldwide on seven juries.

Winners of the People's Choice Stevie Awards for Favorite Customer Service, determined by a worldwide public vote, were announced last week.

Entries for the 2021 (15th) edition of the awards will open in July.

Request the entry kit

Here is the list of organizations that will be represented at Friday's event.

A5 Solutions
Access One Inc
Achievers
Agero
AireSpring
Aksigorta
Alliance Data
Allianz Global Assistance
American Airlines
Anexa BPO
Arch Mortgage Insurance
ARIIX
Arkansas.gov
Arzum
Ascentis
Autodesk Construction Solutions
Aweber
AWS
BANDAI NAMCO Entertainment Europe S.A.S.
Barclays
Beltone
BlueJeans Network
BMC
BNY Mellon's Albridge
Bounteous
Carbonite, Inc.
Care.com HomePay
CGS
Challenger
Chorus.ai
Cinch Home Services, Inc.
Cisco Systems
CivicPlus
Clarabridge
Cogito Corporation
Command Alkon
Compeat
Con Edison
Concentrix
Conectys
ConnectiCare
Constant Contact
Consumer Reports
Contact Lens King Inc.
CoverMyMeds
Covestic
Cricket Wireless
CyberScout
DataCore Software
Daxko
Dell Technologies
Delta Airlines
Delta Vacations
DenizBank Financial Service Group
DHL Express
DHL Express Mexico
doeLEGAL
Dorel Juvenile
Druva
Dynamic Enterprise Solutions
ECI Software Solutions
EFG Companies
Elevation Home Energy Solutions
EmblemHealth
Enterprise Fleet Management
Envoy
Etech Global Services
ExakTime
ezCater
FCM Travel Solutions
First Advantage
First American Database Solutions
Fiserv
Front
Fundbox
Further
Gainesville Health & Fitness
Grazitti Interactive
Guardian Protection Products, Inc.
Hanzo Archives
HCL Technologies
HCSS
HireVue
HomeServe USA
HUB International
IBM
Integrity Solutions
Intellis Labs
Intuit
iQor
iWave
Janek Performance Group
JDA Software
Jobber
John Hancock
Kira Systems
Kraft Heinz
Kristin Aduna
Learning Pool
Learning Tribes
Legacy.com
Lexmark
Linode
Listrak
LivePerson
Mailchimp
MarketBridge
MediaRadar, Inc.
MEDIATEL DATA SRL
Merrill Corporation
MetTel
Michael Kors
MRO Corp
MTM
Multifamily Utility Company
NCR
Nestle USA
NIC, Inc.
Oi
OmniUpdate
ON24
OneCause
Optima Tax Relief, LLC
OptumCare
Ortho Clinical Diagnostics
OxBlue Corporation
PAi
Panera Bread
Paycor
PipelineDeals
PJ Nisbet & Associates, Ltd
Purchasing Power, LLC
Purpol Marketing
Purpol Marketing Limited
Pushpay
QNB Finansbank
Quantum Workplace
RAIN Group
Rakuten
ReceptionHQ
Regalix
Revenue Storm
Ricoh USA, Inc
RxBenefits, Inc.
Sales Partnerships
SBI Cards and Payment Services Limited
SCAN Healthplan
ServiceNow
SIBME
SIMONA Boltaron
Sisense
Sitel Group
SoftPro
SolarWinds
SolarWinds MSP
Strikedeck
Sun Basket
Support Services Group
Support.com
SurePayroll
Sydney and West Painting and Rope Access Pty Ltd
Tata Consultancy Services
Teachable
Tealium
The Crypsis Group
The Western & Southern Life Insurance Company
TIAA
Tivity Health
Travelzoo
TTEC
Tyson Group
UPMC Health Plan
UserTesting
V Digital Services
Valley Forge Fabrics
ValueSelling Associates
Veeam
Vengreso
VENZA
Verimatrix
VIPKid
Visualize, Inc.
Vodafone Turkey
Vpay
VXI Global Solutions
Wells Fargo Treasury Management Client Delivery
Wheels Inc.
Willis Towers Watson
Wolters Kluwer's ELM Solutions
Wolverine Worldwide Contact Center
World Travel Holdings
xneelo
Xvoyant

Topics: customer service awards, Stevie Awards for Sales & Customer Service, sales awards

Winners Announced in 2020 People’s Choice Stevie® Awards for Favorite Customer Service

Posted by Daniel Ferguson on Tue, Feb 18, 2020 @ 09:00 AM

101,000 Votes Determined Public’s Favorite Customer Service Providers Among Stevie Awards Finalists

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Winners of the 2020 People's Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from January 16 through February 14, with the highest number of votes deciding the winners in 11 industry categories. More than 101,000 votes were cast this year.

All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service were eligible to be included in voting for the people’s choice awards. The Stevie Awards for Sales & Customer Service, now in their 14th year, are the world’s top honors for customer service, contact center, business development, and sales professionals.

More than 2,600 nominations from organizations of all sizes, in virtually every industry, in 48 nations were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide in seven specialized judging committees and were announced last month.

This year’s people’s choice winners, who will each receive the coveted crystal People’s Choice Stevie Award, are:

Airlines/Distribution/Transportation: DHL Express Bangladesh
Computer Hardware & Services: SiteGround Hosting Group
Consumer Products & Services: 4ocean
Financial Services - Up to 100 Employees: Wells Fargo Merchant Services - Account Management
Financial Services - 100 or More Employees: DenizBank
Healthcare & Pharma: UPMC Health Plan
All Other Industries: VIPKid Teacher Support Team
Public Services & Education: OmniUpdate
Software - Up to 100 Employees: Carbonite
Software - 100 or More Employees: Loopio Inc.
Telecommunications: AireSpring

Nicknamed the Stevie® from the Greek word “crowned,” the awards will be presented to winners at the 14th annual Stevie Awards for Sales & Customer Service awards banquet on Friday, February 28 at Caesar’s Palace Hotel in Las Vegas, Nevada USA. Tickets for the event are now on sale. More than 550 executives from around the world are expected to attend.  The presentations will be broadcast live via Livestream.

Sponsors of the 14th annual Stevie Awards for Sales & Customer Service include HCL Technologies, Sales Partnerships, Inc., and ValueSelling Associates, Inc.

Request an entry kit for the
2021 Stevie Awards for Sales & Customer Service.

Request the entry kit

Topics: Stevie Awards for Sales & Customer Service, Sales & Customer Service, People’s Choice Stevie® Awards, 2020 Stevie Awards for Sales & Customer Service

Finalists Announced in 14th Annual Stevie Awards for Sales & Customer Service

Posted by Daniel Ferguson on Thu, Jan 16, 2020 @ 11:15 AM

Gold, Silver, and Bronze Stevie Winners to Be Announced in Las Vegas on February 28

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Finalists in the 14th Annual Stevie® Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are crucial to business success, were announced today.

A diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, business development awards, and sales awards categories.

Organizations with five or more Finalist nominations include Achievers, Toronto, ON Canada; Allianz Global Assistance, Richmond, VA USA; Bounteous, Chicago, IL USA; Carbonite, Inc., Boston, MA USA; Cinch Home Services, Inc., Boca Raton, FL USA; Clarabridge, Reston, VA USA; Concentrix, Fremont, CA USA; CoverMyMeds, Columbus, OH USA; Cvent Inc, McLean, VA USA; Dell Technologies, worldwide; Delta Vacations, Minot, ND USA; DenizBank Financial Service Group, Istanbul, Turkey; DHL Express Vietnam, Hanoi; DHL Express, Johannesburg, South Africa; Druva, Sunnyvale, CA USA; GoDaddy, Scottsdale, AZ USA; HomeServe USA, Norwalk, CT USA; IBM, worldwide; John Hancock Financial Services, Boston, MA USA; Mailchimp, Atlanta, GA USA; NCR Corporation, Atlanta, GA USA; RAIN Group, Boston, MA USA; Sales Partnerships, Inc., Broomfield, CO USA; Spinnaker Support, Greenwood Village, CO USA; Sun Basket, San Jose, CA USA; TTEC, Englewood, CO USA; UPMC Health Plan, Pittsburgh, PA USA; VXI Global Solutions, Los Angeles, CA USA; Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA; and WNS (Holdings) Limited, Mumbai, India.

Visit http://www.StevieAwards.com/Sales for a full list of Finalists by category.

Gold, Silver, and Bronze Stevie Award placements from among the Finalists will be revealed during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, Nevada. Tickets are now on sale.

The awards are presented by the Stevie Awards, which organizes eight of the world’s leading business awards shows, including the prestigious International Business Awards® and American Business Awards®, and the Women|Future Conference.

More than 2,600 nominations from organizations of all sizes, in virtually every industry, in 48 nations were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide in seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

Beginning today through February 14, the general public may vote for their favorite providers of customer service in the People’s Choice Stevie® Awards for Favorite Customer Service. Voting is open at http://peopleschoice.stevieawards.com. Winners of the People’s Choice Stevie Awards in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 28.

Request an entry kit for the
2021 Stevie Awards for Sales & Customer Service.

Request the entry kit

Topics: Stevie Awards for Sales & Customer Service, Sales & Customer Service, 2020 Stevie Awards for Sales & Customer Service

Sales Partnerships to Sponsor Ethics in Sales Award at Stevie Awards for Sales & Customer Service

Posted by Daniel Ferguson on Wed, Nov 13, 2019 @ 03:37 PM

Nominations are open for honors to be presented in Las Vegas on February 28

Nominations for the 2020 (14th annual) Stevie Awards for Sales & Customer Service, considered the world’s top honors for customer service, business development, and sales professionals, will be accepted through January 9 at StevieAwards.com/Sales. Late fees will apply for nominations, but no entry fees or late fees will apply for nominations to a new category to recognize ethical sales practices, sponsored by Sales Partnerships.

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The Sales Partnerships Award for Ethics in Sales will recognize outstanding examples of ethical sales practices since July 1, 2018. As in all other categories in the competition, nominees may submit a written essay or case study of up to 650 words describing their ethical sales practices and achievements or a video of up to five minutes in length, illustrating the same.

Sales Partnerships, Inc., which provides turnkey, outsourced selling solutions, is a sponsor of the Stevie Awards for Sales & Customer Service program for the fourth consecutive year. Founder and CEO Fred Kessler says, “The Stevie Awards for Sales & Customer Service has grown to be the premier honor for sales professionals worldwide, and it’s proven to be an outstanding platform on which Sales Partnerships can interact with sales leaders in a wide variety of industries. When we were approached about sponsoring an award for ethics in sales, we immediately accepted. The Sales Partnerships’ Award for Ethics in Sales recognizes companies who, like us, understand that being the best performing sales force also means having an uncompromising focus on selling ethically.”

Interested in entering the 2020 Stevie Award for Sales & Customer Service?

Request the entry kit

Maggie Gallagher, president of the Stevie Awards, is looking forward to having the longtime Stevie Awards sponsor present this award. “We are thrilled that Sales Partnerships has decided to recognize those not only who succeed in sales at their organization, but who do so in a particularly ethical manner. The judges are eager to read through these Ethics in Sales nominations.”

Finalists in this and all other categories, based on the ratings of more than 150 professionals around the world in the judging process, will be announced on January 16. The Gold, Silver, and Bronze Stevie Award placements from among the finalists will be revealed at a gala event at Caesars Palace in Las Vegas on Friday, February 28.

Complete details on the competition, including how to participate, are available at www.StevieAwards.com/Sales.

Topics: customer service awards, Stevie Awards for Sales & Customer Service, sales awards, The Stevie Awards for Sales & Customer Service

Call for Entries Issued for 14th Annual Stevie® Awards for Sales & Customer Service

Posted by Daniel Ferguson on Tue, Sep 17, 2019 @ 09:00 AM

Top Sales Awards and Customer Service Awards Winners to Be Recognized in Las Vegas

The Stevie Awards has issued a call for entries for the 2020 (14th annual) Stevie Awards for Sales & Customer Service. Entry kits and complete details on the competition are available at http://www.StevieAwards.com/Sales.

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Eligible nominees include: departments, teams, and professionals from around the world who work in customer service, contact center, business development, and sales. New products and services and solution providers used by those professionals are also eligible. The 2020 awards will recognize achievements since July 1, 2018.

The early-bird entry deadline with reduced entry fees is October 16, 2019. The final entry deadline is November 13, but late entries will be accepted through January 9, 2020 with payment of a late fee. Finalists will be announced in mid-January, and the Gold, Silver, and Bronze Stevie Award winners will be revealed during a gala awards banquet on February 28 at Caesars Palace in Las Vegas.

The Stevie Awards for Sales & Customer Service feature more than 150 sales awards, customer service awards, business development awards, new product awards, and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  • Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  • Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  • Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  • Sales Distinction categories in 14 industry groupings
  • Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  • Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  • Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  • Customer Service Department categories in 12 industry groupings
  • Customer Service Success categories in five industry groupings
  • New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  • Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards, or Recognition Provider of the Year
  • Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year - Hospitality & Leisure

New this year, nominees may submit a video of up to five minutes in length instead of the 650-word essay describing their achievements since July 1, 2018.

New categories for 2020 include Customer Service Training Professional of the Year, Customer Service Training Team of the Year – External, Customer Service Training Team of the Year – Internal, Best Customer Engagement Initiative, Customer Service Training or Coaching Program of the Year, Sales Enablement Program of the Year, Sales Incentive Program of the Year, and White Paper or Research Paper of the Year.

2020 will see the return of the People’s Choice Stevie Awards for Favorite Customer Service, a popular feature of the Stevie Awards for Sales & Customer Service in which the general public may vote for their favorite providers of customer service, from among all finalist nominations in the Customer Service Department of the Year categories.

Winners of the 2019 edition of the Stevie Awards for Sales & Customer Service included Allstate, American Airlines, Birevim, Cvent, DP DHL, Deliveroo, Dubai Police, HomeServe USA, IBM, iHeartMedia, Inc., Michael Kors, Oi, Salary.com, Sales Partnerships, Inc., SolarWinds, Texas Instruments, VIZIO, Zappos, and more.

The 2020 competition will be judged by more than 150 professionals around the world.

 

Topics: Stevie Awards for Sales & Customer Service, sales and customer service awards

Values Decide Sales Success, Not Knowledge

Posted by Daniel Ferguson on Wed, Sep 11, 2019 @ 09:00 AM

Many studies show that sales success is not predicated on arming salespeople with product knowledge and basic selling skills; it’s based, instead, on the salesperson’s values, beliefs, and attitudes.

That’s what Stevie-winner Integrity Solutions, a highly sought-after sales training company, believes.

Integrity Solutions_2

Ron Willingham founded the company, which develops sales and customer service teams, in 1968.  He asserts that “selling success is more an issue of who you are than what you know. While knowledge is necessary, sustained success comes to the person who’s driven by strong values and ethics.”

He spent decades creating and improving a unique learning process that translates knowledge and skills into real-world behaviors.

Embrace Your Team

Integrity Solutions_logoIntegrity Solutions was at the forefront of the customer needs–focused selling philosophy, which was radical at the time.

If you’re interested in creating customer-centric, value-driven leaders and sales teams, Integrity Solutions offers the perfect example of how changing leadership habits and cultural values can drive success in your organization.

“This is a critical yet often overlooked differentiator for organizations,” says Will Milano, vice president of marketing at Integrity Solutions. “We believe that transitioning your sales culture to create greater transparency and working overtly in the customers' interests are no longer options; they’re mandatory.”

Integrity Solutions sees embracing sales coaching as the number one driver that allows sales leaders to reach the best results. A critical component, however, is effectively equipping the sales organization.

This involves ensuring you have the necessary skills and mind-set to meet aggressive growth goals. Managers need to coach and empower their people with product trainings and materials that are aligned with the sales messaging.

“Successful sales training is not simply a one-time 'event’, but a behavior change process that requires the involvement and sponsorship of senior leadership,” says Milano. “Ongoing reinforcement, sales manager coaching, and a focus on unlocking people's beliefs and attitudes about themselves are also integral.”

What Does Your Philosophy Say About Your Team?

Lots of seminars today sing the praises of ethics, values, and integrity in business, but those gems of wisdom don’t always translate into actual workplace success.

Integrity Solutions operates according to their core values. If you’re interested in developing your team’s selling skills, compare your values with the following:

  • Integrity: acting ethically at all times
  • Accountability: taking proactive responsibility for results
  • Excellence: performing at the highest level
  • Abundance: sharing the wealth of opportunity with others
  • Innovation: seeking new and better solutions to problems
  • Customer focus: keeping the customer at the center of the business

For Integrity Solutions, these guidelines have led to the development of first-in-class innovations, such as Integrity Selling®, Integrity Service, Integrity Coaching, and many others. Each solution is designed to impact not only skills but also attitudes, values, and achievement drive.

Do you agree? If sales success is largely based on the salesperson’s values, beliefs, attitudes, and motivation, as the track record of Integrity Solutions demonstrates, isn’t it worth asking if your team would benefit from these methods?

“While the sales training industry has been relatively flat for several years, Integrity Solutions has grown almost 37 percent over the past two years.”

Feel free to learn more about their services and methods to compare your organization’s strategies.

Integrity Solutions recently won two Stevie® Awards: a Silver for Sales Consulting Practice of the Year and a Bronze for Sales Training Practice of the Year, both in the category of Solution Provider, at the 2019 Stevie Awards for Sales & Customer Service in Las Vegas.

Interested in winning a Stevie Award in 2020?

Request the entry kit here.

Topics: Stevie Awards for Sales & Customer Service, stevie awards for sales and customer service, sales training

Thanks to the 2017 Stevie® Awards for Sales & Customer Service Preliminary Judges

Posted by Maggie Gallagher on Tue, Jan 31, 2017 @ 03:37 PM

The following professionals participated in preliminary judging of the 2017 Stevie Awards for Sales & Customer Service from November 2016 through January.  Their average scores determined the 2017 Finalists.  We thank them for their time, insights and support.

The 11th annual Stevie Awards for Sales & Customer Service gala is on Friday, February 24 where winners will be announced. Tickets for the Las Vegas ceremony are on sale now.

iStock_000064097091_Large.jpg

Asburche Adalan, Business and Sales Development Mgr., DHL Express US, Miami, FL USA
Amit Kumar Agarwal, Sr Manager, FarePortal India Pvt. Ltd, Gurgaon, Haryana India
Shelly Alder, Manager, Domestic Customer Service, J.R. Simplot Company, Boise, ID USA
Scott Anschuetz, CEO, Visualize-Inc, Birmingham, MI USA
David Araujo, Direct Sales Supervisor, DHL Express São Paulo, São Paulo, Brazil
Benj Arriola, SEO Director, Myers Media Group, San Diego, NC USA
Bilal Asci, Customer Value Group Manager, n11.com, Istanbul, Turkey
Ronald Joseph, Avecilla Process Auditor, Globe Telecom, Manila, Philippines
Stuart Bankey Manager, Community Management Rackspace,San Antonio, TX USA
Mike Bare, CEO, BARE International, Washington DC USA
Nick Broadbent, VP Global Support, DataCore Software, Reading, United Kingdom
Randi Busse, President Workforce Development Group, Inc., Massapequa Park, NY USA
Pembe Candaner, Founder, President, JobzMall, Tustin, CA USA
Lucia Caron, Manager, Customer Support, Verint Systems Inc., Herndon,VA USA
Beth Castro, AVP - Commercial Enablement, AT&T, Houston, TX USA
Joe Cherian, Regional Vendor Manager, Vonage, Chennai, Tamilnadu,India
Brian Correia, Director, Sales & Client Services, Solstice Dental & Vision, Plantation, FL USA
Marc Cowan, Fellow at the Institute of Supply Chain Management, Dolphin International, United Kingdom
Emilia D'Anzica, VP, Customer Engagement, WalkMe, San Francisco, CA USA
Robyn Davis, Trade Show Strategy Specialist, When I Need Help, Columbia, SC USA
Luis Deza, General Manager, Canto Rodado Consulting, Miraflores, Lima, Peru
Sheryl Dobson, Director of Customer Support, J2 Global Cloud Services, Ottawa, ON Canada
Alan Dowler, Operations Manager, Hamilton Jewelers, Princeton, NJ USA
Eve Dumovich, Publisher, Snowline Publishing, Ashford, WA USA
Caroline Edwards, Consumer Information Centers Product Manager, Blue Cross/Blue Shield of Tennessee, Chattanooga, TN USA
Andrew J. "Flip" Filipowski, Executive Chairman & CEO, SilkRoad Technology, Winston, Salem NC USA
Shannon Gregg, Director, Sales Operations, TeleTracking,Pittsburgh, PA USA
Tara Griffin, Senior Solutions Consultant, Genesys, Flagler Beach, FL USA
Heidi Guzman, MBA, Consorcio Kairos, VILLAHERMOSA, Tabasco, Mexico
Nabyl Hassain, Director of Telesales, DHL, Miami, FL USA
Mary Henson, Membership Care Coordinator, United States Equestrian Federation, Lexington, KY USA
Deepak Kumar, Hotkar Manager, Jasper Industries Private Limited, Hyderabad, Telangana,India
Lin Hui Kai, Deputy Manager, Cathay Life Insurance Co., Ltd Taipei, Taiwan
Adam Ihrig, Business Analyst, JPMorgan Chase, Heathrow, FL USA
Linden Ingram, EVP Sales, Imparta Inc, Austin, TX USA
Joann Kay, Customer Care Director, GraduationSource, Port Chester, NY USA
UMUT KECECIOGLU, Mobile Services Manager, Yapi Kredi Bankacilik Üssü, Kocaeli, Turkey
Tony Keesee, Director of Customer Care, VPay, Richardson, TX USA
Joshua Kelley, Supervisor, Leadership Operations Training, MTM, Inc., West St Paul, MN USA
Kathy Leckey, Vice President of Marketing, SomethingNew, New York, NY USA
Sandra Lynch, Account Manager, John Hancock, Boston, MA USA
David Madacsi, Senior Technical Customer Support Engineer, GrassValley, Lakewood, CO USA
Wessam Massoud, Programme Delivery Manager, Abu Dhabi Systems & Information Center (ADSIC), Abu Dhabi, United Arab Emirates
Rowena Maxwell, Senior Manager, Accenture, London, United Kingdom
Judy Mod, Founder, CEO, Chief Adoption Officer, RevenueSphere, Atlanta, GA USA
Anni Mollett, SVP, Senior Credit Products Manager, Bank of America, Merrill Lynch, Dallas,TX USA
Thomas Moor, Global Director, Strategy and Planning, Sartomer (a business unit of Arkema), Exton, PA USA
Ann Moreth, Sr. Customer Service Engagement Manager, UPMC Health Plan, Pittsburgh, PA USA
Jason Morris, Director of Operations, SRS|Acquiom LLC, Denver, CO USA
Rajendran Nair, VP, Marketing, Rootstock Software, Fremont,CA USA
Tracy Neiser, Customer Service Manager, Active Exhaust Corp., Toronto, ON Canada
Ken Overly, Vice President, Operations, EFG Companies, Dallas, TX USA
Kadir Mustafa, OZTURK Executive Vice President / ADC & Digital Banking Solution Projects, Intertech Bilgi Islem ve Pazarlama Ticaret A.S.,Istanbul, Sisli, Turkey
Leticia Padilla, Corporate Recognition and Citizenship, Concentrix, Fremont, CA USA
Lou Reinemann, Director, Customer Care, SmartBear Software, Somerville, MA USA
RJ Riemer, VP Support Operations, VIZIO, Inc., Dakota Dunes, SD USA
Toni Roberts, VP, Customer Service & Operations, Delta Dental of Michigan, Ohio & Indiana, Farmington Hills, MI USA
Vicki Rollins, Sales Operations & Marketing Professiona, Glenaden Homes, Inc., Toronto, ON, Canada
Sharon Rudd, Organisational Development & Sales Consultant, TNT, Mascot, NSW, Australia
Stu Schlackman, Owner, Competitive Excellence,Richardson, TX USA
Paula Seeger, Library Technician 2, University of Oregon Libraries, Eugene, OR USA
Randy Selleck, Sr. Director, Call Center Operations, Assurant Solutions, Atlanta, GA USA
Bill Shelton, Senior Vice President, USHEALTH Advisors, Grapevine, TX USA
Melda Sofuoglu, Channel Experience & Operations Development Manager, Call Center Operations & Experience & Development, Istanbul, Turkey
Andrzej Szczepaniak, Deputy Director, Central Settlement Services Bank, Zachodni WBK S.A., Poznan, PA Poland
Will Tarrant, Managing Partner, Service Metrics Group, Plano, TX USA
Asli Tas KAYABAS, Psychologist, Trainer, Founding Partner, Awards Consultant, Kuzey Academy, Istanbul, Turkey
Özge Tekalp, Director, Türk Ekonomi Bankasi A.S, Istanbul, Turkey
Julie Thomas, President & CEO, ValueSelling Associates, Rancho Santa Fe, CA USA
Kelly Thomas, Assistant Vice President, Transfer Agent, OppenheimerFunds, Inc., Centennial, CO USA
Irem Tuzunalper, Founder & CEO, EXTRA Loyalty Solutions Co., Istanbul, Turkey
Lori Van Dyke, Manager, Customer Care, Access One Inc,Chicago, IL USA
Chris Vasan, Communcations Lead, Cisco Systems, Inc., Raleigh Triangle Park, NC USA
Madalina Vilau, Managing Director, Expo Media, Bucharest, Romania
Sunil Wadhwa, VP - Customer Success, Druva, Sunnyvale, CA USA
Charles White, Principal Administrator, International relations officer (retired), European Commission, Brussels, Belgium
Nicolette Wuring, Managing Director, Customer Management Services, Amstelveen, Netherlands

Topics: customer service awards, judging, Stevie Awards for Sales & Customer Service, sales awards, judges

Becoming a Stevie Award-Winning Sales Leader

Posted by Michael Gallagher on Wed, Dec 28, 2016 @ 10:55 AM

Insights from a Gold Stevie ® Winner at Lennox Industries, Inc.

We wanted to learn a bit more on how Rich Ford, the Sales Director for Lennox Industries in Richardson, Texas  grew to win the Gold Stevie® for Sales Director of the Year in the 2016 Stevie Awards for Sales & Customer Service. So, we reached out to the Lennox Industries team and got a few different perspectives. Quan Nguyen,  the VP of Marketing helped us coordinate the conversation and expressed, “We are very excited and proud of Rich.“ Quan pulled in Gary Bedard, the Vice President and General Manager of Lennox Industries as well as the winner himself, Rich Ford.

The 2017 Stevie Awards for Sales & Customer Service is accepting nominations through January 11. REVIEW THE ENTRY KIT HERE.

To get started we asked Gary to give us a bit of background on what solutions Lennox provides.

Lennox Industries is a leading manufacturer and distributor of heating, ventilation, and air conditioning systems and products for residential and commercial markets. We have leveraged our expertise to become an industry leader known for innovation, quality and reliability,” said Gary.

Lennox 1.jpgGary also shared the Vision behind Lennox.Within the home comfort industry, we want to leverage our one step distribution model to provide our professional contractors with the most innovative and highest quality products and services for them to best serve our end customers.” Bedard continued, “Our core values of integrity, respect, and excellence has built a culture of performance and accountability to execute on our vision.”

When asked about the story behind the nomination, Gary got excited. “We have an outstanding team of sales professionals, a group honored by the Stevies for the Best Field Sales Force!  Within that team, we have a leader of leaders and that was Rich Ford. He’s elevated himself in both action and performance to become a complete sales professional. The three year sales performance and growth we’ve seen out of the Western Region is simply incredible for this industry. His leadership has been instrumental in our results. He continually coaches and mentors his team and his peers. He is a thoughtful advisor to the entire management team. He consistently finds innovative solutions to customer challenges and he maintains the highest levels of standards and integrity. When we saw this award category, we were absolutely delighted to nominate Rich. His contributions have been tremendous and he really embodies all of our values of integrity, respect, and excellence.”

Gary provided interesting background on how Lennox first became acquainted with the Stevie® Awards . “We had started undergoing a transformation in 2010. Coming out of the recession in 2012, we started winning. Not just growing,  but winning by taking market share!  It was largely driven by transformational changes in our sales team and supply chain logistics. I understood that the efforts and success we were making were not just industry leading but world class so we sought to compete on a global level. We came upon the Stevie Awards that way and that’s been one of our inspirations ever since.  And we still continue to win in the market.”

Enter Rich Ford himself who described the actual experience of winning the award. Rich began with,

“When you win something you’re not expecting, or even know you’re being considered, it’s a very humbling experience. We have some amazing leaders in our organization – others deserving of the award and recognition. Then, to find out the organization recognized me as their nominee, made me happy to be a part of the team; the organization as well as our industry.”

We were interested in learninghow the award has affected RIch’s business to which Mr. Ford replied, “I can’t say that the award has affected my business dealings. I’m not a better director or leader as a result of the award. I still strive to contribute to a culture of excellence in everything we do. I still try to bring the highest level of service to our customers and to be a champion and advocate for my team. I’m probably more acutely aware of my day to day interactions and will strive to live up to the expectations that come with the recognition.”

Rich also shared his insights on the future of his industry,The key drivers in our industry have always been regulatory. Either the environmental impact at the federal level or on the local level with utility companies. I find it interesting that the regulations can have a greater impact on our industry going forward beyond the typical SEER/EER ratings standards. Secondary regulations in local markets could impact the way our product is installed. And, as an applied product, this could have either a negative impact or change fundamentally how our product is designed and distributed in the future. Closely watching the actions of our competitors as well as different channels (Residential New Construction for example) will keep it interesting and require staying diligent in our own innovative development of products going forward.”

Rich showed his mettle with some inspiration we can all appreciate, “As I think about where I started professionally and where I ultimately wound up – it’s definitely not a straight line. Often times, Sales Leaders start in sales and through consecutive successes over their careers become who they are – Sales Leaders. I started with Lennox, as an IT Specialist. My background had been technology focused and it was through technology I joined Lennox. It wasn’t long before I noticed a culture of sales excellence within the company through working with the Sales Managers.

It became my purpose and goal to become a Sales Director before I had my first sales position. It was not a clear road.  It took three attempts before I was finally given the opportunity to join the sales team as a Territory Manager. With each rejection I worked harder to get better. I looked for opportunities for improvement by spending time with those who were great in the role to which I wanted to rise. From Territory Manager to District Manager – I learned from great DMs.  From DM to director – I listened to and spoke with great sales directors.  

I’m not a ‘natural salesperson’ as many believe is true for most salespeople. My point is – regardless of your dream – be it a sales leader, a great IT professional or even a great parent – don’t quit getting better at what you want to do. More importantly, find others who do it great and do what they do.”

Lennox 2.jpg

Shown from left to right: Mark Yonai winner of the Stevie Gold for Best Use of Technology, Leigh Ann Vernon winner of the Stevie Gold for Best Sales Meeting, Rich Ford winner of the Stevie Gold for Sales Director, Bill Carlson winner of the Stevie Gold for Business Development.

You can learn more about Lennox Industries at http://www.lennox.com/

Topics: sales team, Stevie Awards for Sales & Customer Service, sales awards, stevie awards for sales and customer service, Customer Service

ValueSelling Associates to Sponsor Stevie® Awards for Sales & Customer Service for Ninth Consecutive Year

Posted by Maggie Gallagher on Wed, Dec 07, 2016 @ 05:05 PM

The Stevie® Awards, organizers of the world’s premier business awards programs, haveannounced that ValueSelling Associates Inc., the creator of the ValueSelling Framework, has signed to be a sponsor of its Stevie Awards for Sales & Customer Service program for the ninth consecutive year.

The 2017 (11th annual) Stevie Awards for Sales & Customer Service are accepting nominations through January at www.StevieAwards.com/Sales.  The program recognizes the year’s best achievements in sales, business development and customer service.  The awards will be presented at Caesars Palace in Las Vegas on February 24. 

REVIEW THE ENTRY KIT HERE.

ValueSelling Associates offers its customers a conversational, question-based sales methodology that is simple, logical and scalable, empowering sales organizations around the globe with a proven formula to qualify prospects, accurately forecast and close more deals.

Value selling ballroom 2.jpgThe Stevie Awards for Sales & Customer Service offer our customers and their peers around the world the opportunity to seek public recognition for their achievements, and we’ve seen time and again how meaningful and impactful it is for them to win a Stevie,” said Julie Thomas, president and CEO of ValueSelling Associates.  “We’re pleased to be able to support this program again in 2017, as our customers will benefit from the opportunity to celebrate their good work.”

The Stevie Awards for Sales & Customer Service feature more than 135 sales awards, customer service awards, business development awards, new product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  •         Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  •         Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  •         Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  •         Sales Distinction categories in 13 industry groupings
  •         Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  •         Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  •         Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  •         Customer Service Department categories in 11 industry groupings
  •         Customer Service Success categories in five industry groupings, to recognize the customer service-related achievements of organizations without a formal customer service function
  •         New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  •         Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards or Recognition Provider of the Year
  •         Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year    

The 2017 program offers new categories for new products and services and solution providers. New categories for new products and services include Customer Service or Sales Book of the Year, Customer Service Training Product of the Year and Sales Training Product of the Year. The new solution provider category for 2017 is Leadership or Management Training Practice of the Year.

The 2017 competition will be judged by more than 200 professionals around the world.

Stevie Winners in the 2016 edition of the awards included Adobe Systems, Cars.com, Comcast, CubeSmart, Delta Air Lines, DP DHL, Etiya, eZCom Software, FedEx, HubSpot, IBM, ISN Software UK Ltd., Kohl’s Department Stores, Office Depot, Ooyala, SAVO, ServiceMax, ShopKeep POS, Sirius Decisions, SugarCRM, VIZIO, Inc. and Vodafone Turkey, among others.  The full-text of Gold Stevie-winning nominations are available on the website.

The 2017 entry kit and a complete history of the awards program are available at www.StevieAwards.com/Sales.

About ValueSelling Associates, Inc.
ValueSelling Associates is the creator of the ValueSelling Framework®, a proven formula for accelerating sales results. Its customized training on the ValueSelling Framework methodology, reinforcement tools and consulting services, make complex B2B sales simple so sales organizations around the globe adopt it immediately and consistently. Since 1991, thousands of sales and customer-facing professionals use the ValueSelling Framework to grow revenue, increase productivity and improve win rates. Visit http://www.valueselling.com.

About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Topics: best customer service, Stevie Awards for Sales & Customer Service, sales awards, stevie awards for sales and customer service, Customer Service Team of the Year, sales award