More than 33,000 votes were cast for favorite customer service providers
Winners of the 2026 People's Choice Stevie Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from January 30 through February 20, with the highest number of votes deciding the winners in a number of industry categories. More than 33,000 votes were cast this year.
All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service were eligible to be included in voting for the People’s Choice awards. The Stevie Awards for Sales & Customer Service, now in their 20th year, are the world’s top honors for customer service, contact center, business development, and sales professionals.
More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 41 nations and territories, were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized juries.
Entries were considered in more than 100 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 70 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; more than 20 categories for AI in sales and customer service including Customer Service AI Trainer or Specialist of the Year, AI & Tech-Focused Customer Service Team of the Year, Best Use of AI Integration in Contact Centers, and Sales AI Trainer or Specialist of the Year; and categories to recognize new products, services, and solution providers.
Winners in all peer-reviewed categories were announced on January 29. Stevie Award winners will be recognized at an award ceremony on March 5 in New York City. More than 300 winners and their guests from around the world are expected to attend.
This year’s People’s Choice winners, who will each receive the coveted crystal People’s Choice Stevie Award, are:
- Airlines, Distribution & Transportation: DHL Express Worldwide
- All Other Industries: Dow Jones & Company Inc., New York, NY USA
- Consumer Product & Services: Hendrick Autoguard, Charlotte, NC USA
- Financial Services - 100 or More Employees: Banco do Brasil S.A, Brasília, Brazil
- Global Operations: UnitedHealthcare Provider Service Operations, Minneapolis, MN USA
- Healthcare & Pharmaceuticals: Golden Hour, Spring, TX USA
- Retail: L'Occitane en Provence, New York, NY USA
- Software - 100 or More Employees: Heavy Construction Systems Specialists, Sugar Land, TX USA
- Software - Up to 100 Employees: DataCore Software Inc, Ft. Lauderdale, FL USA
- Telecommunications: AireSpring, Clearwater, FL USA
Nicknamed the Stevie, derived from the Greek word “crowned,” the Stevie Award trophy is one of the world's most coveted prizes. Since 2002, the Gold Stevie Award has been conferred for achievement in the workplace to organizations and individuals in more than 70 nations and territories.
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