DJO’s Customer Success Team Provides Quality Care to MotionMD Users

Posted by Hailey Roos on Wed, Jun 02, 2021 @ 10:12 AM
  • DJO Healthcare Solutions provides quality orthopedic products, software solutions, and services. 
  • MotionMD, the company’s technology platform, has become a market leader and a winner of numerous awards.
  • The Customer Success Team has helped bolster the company’s customer retention rate by providing expertise and knowledge.

About DJO Global

DJO Global’s business unit DJO Healthcare Solutions is a provider of quality orthopedic products, software solutions, and services. DJO believes activity is key to supporting patients’ return to a healthier lifestyle, better treatment outcomes, and improved healthcare economics for all. DJO delivers a complete orthopedic continuum of care from performance and mobility to surgical intervention and postoperative rehabilitation. 

DJO Healthcare Solutions’ technology platform, MotionMD has become the market leader in its space, winning an Edison award for innovation, earning HITRUST Security recognition for four years in a row, and doubling Software as a Service (SaaS) revenue over the last year and currently at 3.5 million patient agreements, across 28 thousand providers at over two thousand locations. The Customer Success Team is considered a core driver of growth and a key competitive advantage. 

MotionMD’s Customer Success Team

The Customer Success Team was created over the past two years to support the DJO Healthcare Solutions team with MotionMD from SaaS to invoicing to cash collection, as well as other customer success feedback metrics. 

Staffed by industry-experienced DJO employees, this Customer Success team offers coast-to-coast support for the most effective knowledge-sharing, analytics and data, and response time. Instant feedback and early alerts allow the team to work hand in hand with product managers, implementation leads, and developers to provide seamless customer service. 

In addition to the financial and operational contributions this team has made over the last year, DJO has also received numerous emails from customers who are absolutely thrilled with the experience and responsiveness. DJO’s customer retention rate is currently 99%+ since this time last year.

DJO Global won a Silver Stevie for Customer Service Awards Success Categories - Customer Service Success - Technology Industries in the 2021 Stevie Awards for Sales & Customer Service®. 

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Topics: award-winning customer service, Steve Awards for Sales and Customer Service