DJO’s Customer Success Team Provides Quality Care to MotionMD Users

Posted by Hailey Roos on Wed, Jun 02, 2021 @ 10:12 AM
  • DJO Healthcare Solutions provides quality orthopedic products, software solutions, and services. 
  • MotionMD, the company’s technology platform, has become a market leader and a winner of numerous awards.
  • The Customer Success Team has helped bolster the company’s customer retention rate by providing expertise and knowledge.

About DJO Global

DJO Global’s business unit DJO Healthcare Solutions is a provider of quality orthopedic products, software solutions, and services. DJO believes activity is key to supporting patients’ return to a healthier lifestyle, better treatment outcomes, and improved healthcare economics for all. DJO delivers a complete orthopedic continuum of care from performance and mobility to surgical intervention and postoperative rehabilitation. 

DJO Healthcare Solutions’ technology platform, MotionMD has become the market leader in its space, winning an Edison award for innovation, earning HITRUST Security recognition for four years in a row, and doubling Software as a Service (SaaS) revenue over the last year and currently at 3.5 million patient agreements, across 28 thousand providers at over two thousand locations. The Customer Success Team is considered a core driver of growth and a key competitive advantage. 

MotionMD’s Customer Success Team

The Customer Success Team was created over the past two years to support the DJO Healthcare Solutions team with MotionMD from SaaS to invoicing to cash collection, as well as other customer success feedback metrics. 

Staffed by industry-experienced DJO employees, this Customer Success team offers coast-to-coast support for the most effective knowledge-sharing, analytics and data, and response time. Instant feedback and early alerts allow the team to work hand in hand with product managers, implementation leads, and developers to provide seamless customer service. 

In addition to the financial and operational contributions this team has made over the last year, DJO has also received numerous emails from customers who are absolutely thrilled with the experience and responsiveness. DJO’s customer retention rate is currently 99%+ since this time last year.

DJO Global won a Silver Stevie for Customer Service Awards Success Categories - Customer Service Success - Technology Industries in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

Request the Entry Kit

Topics: award-winning customer service, Steve Awards for Sales and Customer Service

Stevie Winner HomePay's Unique Service Helps Families Save Time

Posted by Maggie Gallagher on Mon, Jun 18, 2018 @ 09:10 AM

When families are in need of nannies, senior caregivers, personal assistants, or other household caregivers to help those in need, it’s important to help those families and individuals to find and to select the best care available. Care.com HomePay (formerly Breedlove & Associates) is based in Austin, Texas, United States, and has fulfilled these needs for more than 60,000 families. They do so through employment payroll, taxes, and HR support. They won the People’s Choice Stevie® Award for Favorite Customer Service and a Silver Stevie Award for Customer Service Department of the Year in the 2018 Stevie Awards for Sales & Customer Service.

Homepay

Receiving Great Feedback

HomePay provides comprehensive services for busy families so they can save time and focus on their loved ones. Eva MacCleery is the director of consulting at HomePay, and she comments on the impact of winning two Stevies.

“To say it was a morale boost for our consulting team is an understatement. We consistently get great feedback and reviews from the families we serve, but to have them vote for us in the People’s Choice Awards speaks volumes.”

Making Life Easier

HomePay wouldn’t exist if not for the dilemma faced by their cofounders, Stephanie and Bill Breedlove. When they hired their first nanny, they had no idea how payroll and taxes worked for a household employee, but they knew it was their responsibility to pay her legally. They soon realized how complex this was and knew there were probably tens of thousands of families across the country struggling with the same challenges.

“Most tax professionals didn’t want to take on the additional labor law and HR-related compliance requirements that come with hiring a household employee,” explains MacCleery. “So Stephanie and Bill made sure our service would always be a truly comprehensive solution that families could feel comfortable using.”

While every HomePay employee is unique, each one truly enjoys the feeling of helping another person. 

“In a niche industry, where the majority of our clients have no idea how to handle federal and state payroll and tax responsibilities, HomePay facilitates that part of the process to make their lives easier,” MacCleery adds. 

Keeping Them on Their Toes

Many states and cities have recently enacted incredibly strict laws regarding household employment. In many cases, these laws even exceed the requirements of existing federal laws. Because of the complex nature of household employment, clients seek to speak with real people when they need help. 

“These laws result in giving additional benefits to workers,” says MacCleery. “We’ve seen higher minimum wage and paid-time-off requirements go into effect in municipalities all across the country.”

HomePay makes sure their clients know the laws and provides the tools they need to stay in compliance, and these legal changes constantly keep them on their toes.

When someone calls HomePay, one of their consultants usually answers the phone on the first ring. All team members are well trained, meaning they can answer any question that arises. Detailed notes are always taken. This way, if a client calls back, whoever helps that person can pick up where the last consultant left off.

Topics: customer service awards, stevie awards for sales and customer service, award-winning customer service, customer service department, top customer service

Stevie® Awards for Sales & Customer Service Announce Finalists in 8th Annual Competition

Posted by Maggie Gallagher on Thu, Jan 23, 2014 @ 10:59 AM

SASCS logoFinalists in the 8th Annual Stevie Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development, and sales professionals, were announced today.

A diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, and sales awards categories.  Organizations with Finalists in multiple categories include AllClear ID, Bluegreen Vacations, Cars.com, Delta Air Lines, DHL Express, EMKAY, FedEx TechConnect, Canada's FreshBooks, John Hancock, Lennox Industries, LiveAnswer, Marriott Vacation Club, Marsh U.S. Consumer, Parlant Technology, PetRays Veterinary Telemedicine Consultants, Property Insight, Richardson, Salesforce, SoftPro, SurePayroll, Inc., Turkey's Turk Economy Bank, ValueSelling Associates, VIZIO, Inc., Turkey's Vodafone, and Wyndham Vacation Ownership. For a full list of Finalists by category, visit www.StevieAwards.com/Sales

Gold, Silver and Bronze Stevie Award winners will be announced during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas, Nevada.  Tickets are now on sale.

More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013.  Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges.  Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers. 

More than 100 members of seven specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 27 - February 5.  

Beginning today, the general public will be able to cast their votes for their favorite providers of good customer service in the People’s Choice Stevie® Awards for Favorite Customer Service Department.  Voting is open at http://www.stevieawards.com/Service.peopleschoice. Winners of the People’s Choice Stevie Awards for Favorite Customer Service in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 21.

About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  A sixth program, the German Stevie Awards, will debut later this year.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about The Stevie Awards at www.StevieAwards.com.

Sponsors and supporters of the eighth annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network, Competence Call Center, and ValueSelling Associates.


Topics: sales excellence, best customer service, best sales department, business awards, stevie awards, Stevie Awards for Sales & Customer Service, company awards, contact center awards, customer service excellence, Customer Service Team of the Year, award-winning customer service, best sales practices, peoples choice stevie awards, sales award, Sales & Customer Service, sales team awards